City Union Bank Complaints & Reviews

Dear sir/Medam,
My mobile recharge not successful but payment successfully deducted in my CUB account.Last two times recharge not successful(10/8/17 & Today morning).please fix this issue then i have my money too.I feel very bad to say this.
Details:
My account no:[protected].
Mobile network : Aircel prepaid.
Recharge amount:Rs.120(60+60).

Pls find the attachment for your reference.

City Union Bank customer support has been notified about the posted complaint.

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Address: 600074

Website: Pls return it

This is regarding my atm withdrawn made on sep 15th afternoon nearly 1.12pm at muthamizh nagar on a/c [protected]. I have requested cash of rs.1000 but, i didn't received amout from atm machine where, i got message from bank to my mobile stating the above amt was withdrawn. I thought it will get revised to my a/c soon but, till now not received money. Kindly check and revert the above mentioned amt asap.

City Union Bank customer support has been notified about the posted complaint.

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M

Maha Ravi Sharma

from Mumbai, Maharashtra

Oct 4, 2017

Hi on Saturday i have swiped my card in Green Trends the amount whoch as showed as debitted in my Account ..But the Card Was Declined .I intimated this issue to customer care The executive told that ut will be auto debitted in your Account still not yet Received

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Website: www.cityunionbank.com

I received a cal today morning from [protected] saying that he is a sbi manager took all the details of the atm cards and used it for a transaction
Txn # 218733 - cubbankw mumbai - rs.4999 - 9.30 a. M
Since it is a bank i want to get requiredf details to find the person who did thsi as he also took 70, 000/- more from both debit cards using online transactions of around 60, 000 for ola cabs as below
Txn #[protected] ola money zip cash - rs.9999 - 8.22 a. M

Txn #[protected] ola moneyzip cash - rs.9999 - 8.25 a. M

Txn #[protected]ola money zip cash - rs.9999 - 8.26 a. M

Txn #[protected]ola money zip cash-rs.9999 - 8.28 a. M

Sbipg[protected]ola money - zipcash mumbai rs.9999 - 8.30 a. M

Sbipg[protected]ola money - zipcash mumbai rs.9999 - 8.32 a. M
Please help me contacting the bank and get the amount back

City Union Bank customer support has been notified about the posted complaint.

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Address: 641046

Sir, i am b. Umamaheswari a senior citizen doing insurance business and it is my bread winner. I am having s. B. Account with city union bank. Vadavalli. Coimbatore. On 07.09.17 a commission of rs 1416.66 was credited in my account, with this rs 670 was debited as charges in single day. It is abnormal. Kindly look into the matter and save me from the abnormal charges. My s. B. Account no is [protected]. Kindly arrange to refund the amount. I am operating the account for my commission credit and with this i am running my family. When all other banks are initiating a minimum balance of rs 1000 city union bank is insisting rs 5000 as minimum balance. Being a small investor maintaing rs 5000 is a huge amount for me.

City Union Bank customer support has been notified about the posted complaint.

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Hi,

On thursday, aug 10th 2017, my uncle got a call from fraud for a transaction with ur bank.. And his account got debited with rs 5000. Cubbankw txn#[protected]. I tried to call the customer care number but it was not connecting. As he was illiterate, he couldn't realiize it as a fraud call as it was informed that they were asking details for activating account. Please send me the correct number or process this request to get money back. You can call me at my number [protected]

Sep 24, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

City Union Bank Customer Care's response Dear Customer
In regard to your grievance, we frequently send awareness SMS/Emails to customers to not to share CARD details / OTP with any one. Moreover Bank will never call for any customer related information. Kindly lodge a complaint with your Home branch with all the details of fraudulent transactions happened so that we can look into this issue. Since this is not the official site for the city union bank so the action could not be taken.

This is for your kind information.

Regards
CUB

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Hi team,

Greetings!!

This is regarding my atm withdrawn made on aug 16th night nearly 10.30pm at mandaveli on a/c [protected]. I have requested cash of rs.8000 but, i didn't received amout from atm machine where, i got message from bank to my mobile stating the above amt was withdrawn. I thought it will get revised to my a/c soon but, till now not received money. Kindly check and revert the above mentioned amt asap.

Thank you in advance.

Regards,
Deepak

Sep 26, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. We request you to contact your home branch with all the details to check further. Since this is not the official site for the city union bank so the action could not be taken.

Regards
CUB

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I done my irctc ticket (Transaction id: [protected]) on 06-aug-2017 with cityunionbank internet banking of a/c no. [protected]. A/c holder name s. Abhishek kumar, branch - sriperumbudur, tamil nadu. On this ticket money is debited but ticket is not generated. I informed to bank but refund is not done. Please go through my issue as soon as possible.

Sep 13, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. The mentioned transaction was failure one and the same has been reversed to your account on 07082017.

Regards
CUB

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A

AfzalNisha AfzalNisha

from Chennai, Tamil Nadu

Aug 25, 2017

Respected sir/madam,
My name change in pass book from mylapore branch but NO response for at this bank pls kindly help for my account name change.

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Address: 277001

I have got a fraud call from [protected] and they asked for atm number along with cvv number which i have given to them and then from my account a amount of rs 5000.00 has been deducted. The transaction number is 360326 and the time is 09.59pm on 05/08/2017 and pos is [protected]. The transaction has been done from my state bank of india account.
Its my request that please stop the delivery of the goods which they have purchased or cancel this transaction. My contact number is [protected].

Sep 9, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2017

City Union Bank Customer Care's response Dear Customer
In regard to your grievance, we frequently send awareness SMS/Emails to customers to not to share CARD details / OTP with any one. Moreover Bank will never call for any customer related information. Kindly lodge a complaint with your Home branch with all the details of fraudulent transactions happened so that we can look into this issue. Since this is not the official site for the city union bank so the action could not be taken. Kindly contact our customer care 24/7 for register the same.

This is for your kind information.

Regards
CUB

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Address: 613401

Website: Cub net banking

1-8-2017 morning 9am to my airtel number i recharged for rs349 but it was not successful. I asked the airtel customer care executive they told your recharge was unsuccessful so plz contact ur cub. I used cub mobile banking app for recharge i waited for 24hrs no refund had been given to me from cub. So i am making this complaint please solve me this as soon as possible my account number is [protected] the amount was blocked some where in between cub account and airtel store so resolve this as soon as possible

Sep 5, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Aug 02, 2017

Updated by balajiram36 Mobile number is also correct I recharged my airtel Num on[protected] For rs 349 account holder name N.B.Balaji ram. [protected] mobile number i recharged is [protected] which is airtel prepaid number

Verified Support

Aug 04, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. We request you to contact our customer care (24*7) with all the details to check further. Since this is not the official site for the city union bank so the action could not be taken.

Regards
CUB

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H

Hariprasad Rengarajan

from Delhi, Delhi

Sep 4, 2017

Amount deducted twice from my account on using debit card.

There was a bill pay at my University, wherein the amount was deducted twice upon swiping. First time it said Card declined but amount was subtracted from account and not yet refunded.

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Dear sir
Fradulester call over my father's phone [protected] asking to seeded addhar card with account no but instead perform online transaction by debit card and asking for otp one of the transaction for rs 5000 by id no othpg[protected]cu txn dated 01/08/2017 by card no 459177xxxxxx3654 please make effort to stop these transaction and do the needful in this regard caller name as showing by true caller sourav gupta cell no [protected] from bihar regards

Sep 9, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

City Union Bank Customer Care's response Dear Customer
In regard to your grievance, we frequently send awareness SMS/Emails to customers to not to share CARD details / OTP with any one. Moreover Bank will never call for any customer related information. Kindly lodge a complaint with your Home branch with all the details of fraudulent transactions happened so that we can look into this issue. Since this is not the official site for the city union bank so the action could not be taken.

This is for your kind information.

Regards
CUB

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Address: 770017

Hi,

On 22nd of July My father got fraud call saying calling on half of SBI bank asking for bank details and OTP. Due to points put by fraud person my father got confused and gave away bank details which let to transaction of Rs 5, 000 + 5000 from below two accounts.

Details of transaction :

Debit Card number : 459200XXXXXX6276
Transaction Id : OTHPG[protected]CUBBANKW MUMBAI-
Date : 22 Jul 2017, Around 5.00 PM
Amount : Rs 5000

From Card : 459150XXXXXX7488

Transaction Id[protected]CUBBANKW
Date & Time: 23 Jul 2017, Around 10.00 AM
Amount : Rs 5000

Police FIR I will be providing in an hour.

Kindly check this on high priority and please cease the account where money was transferred to.

Aug 28, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Jul 25, 2017

Updated by Soumya Ranjan Patel Hi,

Please find Police FIR copy attached along with related documents.

Verified Support

Jul 26, 2017

City Union Bank Customer Care's response Dear Customer
In regard to your grievance, we frequently send awareness SMS/Emails to customers to not to share CARD details / OTP with any one. Moreover Bank will never call for any customer related information. Kindly lodge a complaint with your branch with all the details for fraudulent transactions happened so that we can look into this issue. Since this is not the official site for the city union bank so the action could not be taken.

This is for your kind information.

Regards
CUB

Jul 26, 2017

Updated by Soumya Ranjan Patel I agree that this is not official site to take any action but at least as a helpless consumer I am requesting you to block mentioned wallet which is being used for fraud transactions so that the guilty person can not do any more transaction.

So, if you can provide city union bank mail id where I can send such grievances it will be very helpful. As you can see in previous attachments, we have all available documents enough for you to take some action.

Kindly help us so that the guilty can be tracked and we can retrieve our money.

Additionally I will share information shared by MOBIKWIK regarding this fraud which was one wallets where money was transferred reference you can find in above attachments.

Regards,
Soumya Ranjan Patel

Verified Support

Jul 27, 2017

City Union Bank Customer Care's response Dear Customer

We request you to lodge the complaint at your Home branch with all the necessary doc's. So that we will assist you further.

Regards
CUB

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Address: Kanchipuram, Tamil Nadu, 631501

From,
A. K. Manikandan sha
Akg silks
Gandhi road
Kanchipuram

Sub :- debit my account

Request sir,

I am use in your bank city union bank, kamaraj street, kanchipuram, my account number -

[protected] (I am 7 years account holder) my personal work gone to chennai on 03/07/2017 sama shop

In nungambakkam chennai, i used my atm card rs.1600.00 same day 03/07/2017 somebody debit my

Account rs.55700.00, erode, gangapuram atm misused next day i got the message in bank my mobil phone

Somebody misused erode, gangapuram atm, but atm card in my self only,

Kindly take action please sir please sir

Thank you,

A. K. Manikandan
Akg silks
[protected]

Aug 27, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

City Union Bank Customer Care's response Dear Customer

Kindly lodge your complaint at your Home branch for claiming the status of the transaction.

Regards
CUB

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Address: Chittoor, Andhra Pradesh, 517325

Website: City Union Bank

Hi, I have an account in CUB in Madanapalli Branch, Chittoor Dist, Andhra Pradesh.
I took mortgage loan in CUB, they didn't give me full amount and also they deducted amount in my account without any proper intimation. If it is less than 1000 r 2000 rupees is enough, but they deducted 50, 000 rupees without any intimation. WTF...How can u guys deduct the amount without any intimation. This is Ridiculous.While I asked about the deduction, the employees in the branch are behaving very rudely with me. Such a waste people they are, do they don't how to treat customers.
Very Ridiculous.

Aug 29, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

City Union Bank Customer Care's response Dear Customer

In regard to your grievance, you can raise a complaint by writing to [protected]@cityunionbank.in They will look into the issue and do the needful

Regards
CUB

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Address: 560078

Website: City union bank.com

Sir,
I am a sr. Ctzn and customer of cub for the past 20 yrs. I have deposits in cub about 30 lakhs in jayanagar br. Bangalore.
The tax deducted form. Tds 16a is not yet issued inspite of my several requests to bank for the past fifteen days. The reply from branch is not satisfactory. It is urgently required for filing
It returns. All other banks have already issud except cub.
The delay is causing unnecessary delay and inconvenience.
Please consider this as urgent and take proper action for issuing tds certificate.
Please donot ask me to contact the branch and take necessary action.
Thanks
M. A. Rajkumar
[protected]

Email: [protected]@yahoo.co.in

Aug 1, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. We request you to send the email to [protected]@cityunionbank.in along with your a/c details to proceed further.

Regards
CUB

Verified Support

Jul 01, 2017

City Union Bank Customer Care's response Dear Sir

Your request has been resolved as per the confirmation from the mentioned branch.

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M

Mathan Samudra

from Chennai, Tamil Nadu

Jul 12, 2017

E.Mathan, A/c No: [protected]. IFSCode : CIUB0000161.City Union Bank. Dharapuram branch.

Sir,
I paid EB bill 170 rupeed through personal banking. Unfortunately i have paid twice.but the payment was not successful.but amount is deducted.kindly credit 340 rupees to my account.

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D

Dastagir Asif

from Coimbatore, Tamil Nadu

Jul 24, 2017

From morning itself am waiting to withdraw my cheque...no response from staff's...triplicane branch...they are just saying what can I do...go to rbi...it's just irritating...I seen more account holder r scolding abt cub...i don't need ur cub account...we r claiming for our money...they treating like they giving...

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Address: 624103

My account no : [protected]
on 28/5/17 I used my card to pay bill at a restaurant in Kodaikanal.

Unfortunately first swipe wasn't successful hence i made second swipe and paid.
But they have debited amount Rs.660 twice.
I thought it might return within two or three days but yet the amount hasnt been credited.
I checked with the Hotel Cokkers tower twice on 28th and 29th but the statement was negative.

kindly see to it

Jul 28, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Jun 03, 2017

3265015's response Fund transfer but transaction not successful

Verified Support

Jun 27, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. Kindly contact our customer care[protected] All States) and register your complaint.

Regards
CUB

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3

3265015

from Mayiladuthurai, Tamil Nadu

Jun 8, 2017

Sir my account no [protected] on line payment for yesterday 11 am for the amount Rs 1912 fund debited for my account but then says transaction failed my tneb last date for 06.06.2017 so kindly process for this position

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M

Malyadri Naidu

from Namakkal, Tamil Nadu

Jun 19, 2017

Plzz check the number is not registered for the net banking for my city union bank account my number is [protected], and the account is from nellore, andhra pradesh . My account number is [protected] plzz check it as soon as possible it is urgent for me to net banking plzz check it as soon as possible

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D

Diya Gifta

Jun 22, 2017

Actually im now in dubai. im not able to use netbanking ..not able to receive otp for my indian number.. either say solution for this orelse i need to update my uae number..i cant come to india now but need to do some transactions kindly requesting you please help me to come out of this problem.

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S

SHANMUGAM,S ATHMANATHAN,S

May 27, 2019

hi sir, i am using cub A T M at my city karaikkudi, 25/05/2019, the amount i entered amount 9500, but the amount not come out from the machine.bud in my iob bank debited 9500 amount ...

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S

Sangeetha ArunPrasad

from Chennai, Tamil Nadu

May 27, 2019

Hi I am Akilan from Chennai and my contact no is [protected]. This month 2nd I have initiated fund transfer of 20k to an insurance company through net banking it came up with an error bt the amount debited from my account and even though I had waited for a while bt still same thing happened.. so then I have initiated another transfer to the same account and the transfer was success .. once I was done with the transaction I had contacted the bank about the failed transaction and the amount they said it will take 45 days to credit back to my account .. I wrote a letter to the bank executives on 8th of may 2019 . They said within a week it will be credited back to my account bcz of their words I had waited for so long and now these bank people are saying it got debited to that insurance company again .. I was waiting for a long period from these bank ppl for this response ..it's been more than 20 days for them to give this reply how irresponsible they are? Now this insurance ppl are not ready to give this money back .. how are you gonna solve this case? Technical issue is because of me? Or with you ppl server? I had enquired the bank executives every week and they took this much of time to give this answer! I am a lawyer and m gonna take necessary action regarding this ... My account no is [protected].

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S

Sangeetha ArunPrasad

from Chennai, Tamil Nadu

May 27, 2019

Such a worst Customer care service

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Address: 603001

I have a savings account in cub with 0 balance. Which i was opened in my college days. I finished my college 2years before and get some gold loan also in previous days. Now today i decided to get some amount with gold loan due to. My financial problem. But they almost done my gold loan and finally they seen my account is college account. And said u have to maintain 5000rs u cannot means ur gold loan as not processed and cancelled too. See guys i have a account in cub nearly last 6.5 years and i finished my college 2years before, that time they are not asking about this kind of question and all. Now only they are asking and cancelled my gold loan too. What a pathetic service, and finally i close that account and finished the service of 6.5 years. Thank you cub. Best of luck...

Jul 28, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

City Union Bank Customer Care's response Dear Customer

We regret for the inconvenience caused. As per the bank policy, you have maintain the minimum balance in your account. This is for your kind info.

Regards
CUB

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R

Ram Jacky

from Hosur, Tamil Nadu

Jul 13, 2017

I applied an ATM card Passbook Cheque leafs before one month.. But still I dint have got any of documents..So as soon as possible delivery the documents.. if nt heve been delivery.. am sorry to say this am closing the account in your bank... Thank you

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A

A.Saliha Ahamed

from Visakhapatnam, Andhra Pradesh

Jul 18, 2017

Iam A.Saliha ahamed .i had lost my mobile number which was registered for city union bank .now I'm not receiving any messages regarding bank details.I have to register my new number.but OTP number was sent to my lost number.please help me with this

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Address: 620017

Trichy contonment branch most of days cash counter locked in 3o clock
Asst manager says go to deposit in other brands, she say other brands staff mostly not working so you go to cub other brands this branch casher old man
He was working time in bank hours panmasala in he mouth.
He was most of time colesed counter pla cub bank charman take action please sir

City Union Bank customer support has been notified about the posted complaint.

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D

Datchu Bhuvi

from Korampallam, Tamil Nadu

Jun 29, 2017

Sir
Today i withdrawl process 10000 payment in cub near ganesh big cinema theatre. Cash was not cam that atm machine. But message received my phone 10000 rupess payment withdrawl in your sbi account. How could manage this problem. Please tell me about solution that problem

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Address: 603203

Website: City Union bank

On 27 may 2017 I have tried to book tickets through IRCTC and payment through my net banking, Money has deducted from my account but rail ticket not generated so IRCTC said complain to your bank they will return your money, my account no is Account no - [protected]
IFC CODE - CIUB0000117
Account holder -Mukesh khanna
Branch name - tambaram
City Union Bank Ltd
Transition no which is failed is - [protected]

Aug 29, 2017

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

City Union Bank Customer Care's response Dear Customer

Kindly lodge your request to our customer care team. So that we can look into the issue.

Regards
CUB

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Address: 6000092

Sir, i have made purchase on mega mart for rs.1404 by debitcard on 22.05.17. But the problem is amount debited twice on my debitcard. So i went that showroom to asking why should you credit the amount twice, so they will said no sir we are not credit the amount twice. So you may call the customer care in case any network problem means the amount will not credit will be a late. But still the amount was not credited in my account. So that only am requesting you to refund the extra debited amount rs.1404.

My account no:[protected]
Branch:chinmaya nagar, chennai.

With regards,

T. Sivakumar

City Union Bank customer support has been notified about the posted complaint.

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Address: Salem, Tamil Nadu, 637102

Dear sir
My CUB Acc Number: [protected]
Branch: Tiruchengode

I have withdrawn money (Rs 2000.00)from Axis bank ATM id: CWAN1701 on 19/05/2017. But only Rs 1950 was dispensed(19*100 & 1*50) and another 50.00 taken back by the machine. Kindly verify the details with concerned ATM and credit Rs 50.00 back to my Account.

R.Sivaranjani
[protected]

May 20, 2017

Complaint marked as Resolved

Resolved

City Union Bank customer support has been notified about the posted complaint.

May 19, 2017

Updated by Prabu Sankarlal Within 5 Minutes of Posting the complaint i have got a call from CUB customer care (even though the complaint is a minor one ) and hope it will get resolved soon.

City Union Bank Complaints & Reviews

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City Union Bank reviews & complaints page 20

mobile recharge not successful

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unreceived amount of atm withdrawal made on a/c 500101010695981

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dispute transaction happened on my account

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charges

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fraud transaction with txn#722211456277

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unreceived amount of atm withdrawal made on a/c 500101011076926

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money not refund

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fraud transaction from my account

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I recharged to my airtel number for 349

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debit card fraud

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fraud transaction on 22nd july from sbi account

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my account debit

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Deducted amount in account without any proper intimation

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It tds form 16a not issued. Delay

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Amount debited twice

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Maintaining 5000 rs

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Trichy cantonment branch most of days cash counter locked in 3o clock

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Money deducted but transaction failed in IRCTC

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Requesting for a refund money.

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Dispute in atm transaction

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