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Clay Telecom Complaints & Reviews

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Updated: Mar 6, 2022
Complaints 367
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Clay Telecom reviews & complaints page 17

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L
lipikam
Jul 21, 2014
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My office guys gave me a clay sim card when I was travelling for work to Singapore. I must say that this was a horrible connection. No proper network coverage, no internet (even though we had internet plan activated) and when contacted the customer care, the guy was very rude! Totally disappointed!!
Clay Telecom customer support has been notified about the posted complaint.
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Dear Lipikam,

We tried fetching your details in our data base with name Lipkam and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom
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    anshultrivedi170
    Jul 17, 2014
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    Get a Clay Sim Card at your own risk!! Because it is a totally useless connection! I went to Europe and bought their global sim as I was travelling to many places in Europe and didn’t want to keep multiple sims! Trust me you never want to go in for Clay Sim Cards. Out of the 30 days I was there my connection worked only for 10, i made several calls from pay phones from various places to their cust care, but it was all waste!! All i heard on a regular basis was that they will fix it in a few hours but those hours never came in those 20 days!! Very bad and pathetic service.
    Clay Telecom customer support has been notified about the posted complaint.
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    Dear Anshul Trivedi,

    We tried fetching your details in our data base with name Anshul Trivedi and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

    At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

    Regards
    Team Clay Telecom
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      K
      kaushalms
      from Mumbai, Maharashtra
      Jul 16, 2014
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      My family and I went to USA for a holiday and on a friends recommendation we chose Clay telecom connection instead o[censored]sing the international roaming on our local numbers. Obvioulsy we wanted to save on the international bill. It was a really bad decision cz instead of saving on our bills we were overcharged and slammed us a bill of 10k. After several emails they shared the proper itemized bill we saw certain nos we hadn’t called were charged once but on regular intervals! So the actual bill which was some 6k was hiked to 10k at their convenience. Pathetic and fraud company!
      Clay Telecom customer support has been notified about the posted complaint.
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      Dear kaushal,

      We tried fetching your details in our data base with name Kaushal and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

      At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

      Regards
      Team Clay Telecom
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        J
        Jagan_412
        Jul 15, 2014
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        Address: New Delhi, Delhi

        Recently I went to Thailand for my friend’s wedding. I took the Clay Telecom post paid plan with internet so I can share pics not only with my mother but a few other friends who cudnt make it. Clay telecom number did not work anywhere! Useless no! And when I called the customer care to complain against their poor services, they were just so rude! Never using this again
        Clay Telecom customer support has been notified about the posted complaint.
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        Dear Jagan,

        We tried fetching your details in our data base with name Jagan and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.
        At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

        Regards
        Team Clay Telecom
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          M
          Meerac
          Jul 12, 2014
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          I was in Australia using Clay Sim Card for that very region and i had to call the very mentioned number in an emergency cz my data stopped working and i needed the same for my emails. And talking with Clay’s cust execs showed me their next level of rudeness and lack of information abt the product. Not only was i told that it cudnt be rectified, but kept on hold for 20 minutes. Post which they just hung up. Nobody has the time to use such pathetic services!
          Clay Telecom customer support has been notified about the posted complaint.
          View replies
          Dear Meera,

          We tried fetching your details in our data base with name Meera and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

          At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1


          Regards

          Team Clay Telecom
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            P
            prashantsin
            from Mumbai, Maharashtra
            Jul 8, 2014
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            i happen to fall in their trap of a pre paid sim card for Dubai and did buy it as well thinking it was a great deal. Great deal my foot !! Their rates for outgoing calls are crazy high and most of my credit was consumed by the data. These ppl didnt even tell me anything about the data charges. Beware and get all the information from these guys before you find yourself paying hefty bills !! Frauds !
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              T
              tulsimail
              Jul 4, 2014
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              I bought myself a Uniconnect sim card for Germany, spent so much on recharging the sim cz the money just seemed to fly off everytime i made a call. I spent more money recharging the sim than procuring one. I guess my international roaming would have been cheaper than this. Poor services overall. Just don’t use their sim cards ever...
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                M
                mihikacha
                Jul 2, 2014
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                If you are looking for a wow experience, trust me you should not even think o[censored]sing the pathetic services provided by Clay Sim cards. The same has happened twice with me, with teh same outlook and response from their customer execs when my sim didnt work, calls dropped randomly whenever the sim chose to pick any network and they just refused to take any actions despite several calls. Recommending never to use Clay
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                  D
                  das_jiten
                  Jun 30, 2014
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                  Address: New Delhi, Delhi

                  Clay Sim Cards – horrible horrible and horrible again. Used their pre paid option for Thailand and it was disgusting. Before even i could get the sim, I paid for the recharge and everything else that you can think of and on arrival the sim refused to register on any network!!! Being a pre paid option, even the exectives didnt pay any heed to the issue and just dismissed it
                  Clay Telecom customer support has been notified about the posted complaint.
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                    T
                    tanusaluja
                    from Mumbai, Maharashtra
                    Jun 28, 2014
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                    I bought a prepaid Clay Sim card from the delhi for UK and must say i had the worst customer experience with them. I was told that the sim wud automatically pick the network but once i got there and inserted the card, there was nothing. And on calling the customer care @[protected] my call was transferred from one person to the other but no one helped me with the no signal issue. All that they kept on saying was it is automatic so it will happen. ! It actually happened 2 days before my return! Horrible!!
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                      H
                      harpreetsingh413
                      Jun 26, 2014
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                      Be rest assured that all your money will be wasted if you use Clay sim cards. I took a prepaid clay sim card for Europe cz i wanted to curb my telephone expenses. But turned out i spent more than expected only recharging the phone or running to the pay phones to call their “really busy” customer centre, who don’t seem to respond at any given hour!! Overall really bad and frustrating experience using CLAY!!
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                        P
                        prakashmeh
                        Jun 25, 2014
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                        in the worst hours of my life i feel i wud have bought a clay sim card for Australia. I rechecked my call records twice when i saw my bill of rs 18k for 10 days. Turned out that i was billed for calls made by person who used the number before me and for most of the calls, there was increase in the duration by them. It took me a week to get this sorted and to finally pay my bill of 6k!!! See the difference ! Never using this again
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                          T
                          tanyaswaroop
                          Jun 20, 2014
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                          I was in UK until my European Clay Sim card started acting up. With the only option being calling the customer care, i did that. Oh but what a task it was to get through one number. It took me half and hour of just getting through the number, another 15 mins for someone to connect me to the executive who i thought would help me. After 10 mins of explaining my problem, he just said its network issue, we cant help and it will be fixed by itself. !! Thats my very first and last impression of Clay telecom.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Clay Telecom customer support has been notified about the posted complaint.
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                          Dear Tanya,

                          We tried fetching your details in our data base with name Tanya Swaroop and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

                          At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1


                          Regards

                          Team Clay Telecom
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                          I was in UK until my European Clay Sim card started acting up. With the only option being calling the customer care, i did that.. It took me half and hour of just getting through the number, another 25 mins for someone to connect me to the executive who i thought would help me, and all this was happening on an international number, which they were charging me for! After 10 mins of explaining my problem, i was informed that being a network issue i’d have to be patient and wait for wonders to happen, which never happened by the ways !! Terrible experience.
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                            K
                            kusumunjal
                            Jun 19, 2014
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                            I bought a sim card from Clay while i was travelling to US and convenience turned into a inconvenience right after i signed the agreement sheet. First they blocked 10k on my card. When i questioned, they said its US so thats the norm for US. And then while i was in US not even 6 days into the trip, they barred all my calls – outgoings or incomings! I was left with a mobile phone which was rendered useless!! Calling their customer care, i get to know that i have crossed my limit of credit and until someone pays the bill, they wont start my services. !! I had to email them to disconnect my connection while i was US and cleared the bill worth 4000 ( which was my credit limit i guess) right there. So if you want to go through this process, please go ahead and get urself a clay sim card!!
                            Clay Telecom customer support has been notified about the posted complaint.
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                            Dear Kusum,

                            We tried fetching your details in our data base with name Kusum Unjal and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

                            At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1


                            Regards
                            Team Clay Telecom
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                              amritagup
                              Jun 18, 2014
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                              Even if offered for free, never use Clay sim cards.!!! Trust me when i say this cz i have learnt my lesson the hard way, being stranded mid way, no signals on the phone and what to comment on the really super inefficient customer care ppl hired !!! It was the worst experience of my life
                              Clay Telecom customer support has been notified about the posted complaint.
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                              Dear Amrita,
                              We tried fetching your details in our data base with name Amrita and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

                              At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1Regards


                              Team
                              Clay Telecom
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                                S
                                Sujoymohanty
                                Jun 12, 2014
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                                As a part of an official trip to US, my admin guy got me an international sim card from Clay mentioning that everything has been taken care of and i would have no issues using the same. And what can say after i started using this intriguing peice of technology. After 2 days all incomings and outgoings barred!!! Somehow the customer care responded being a Sunday giving me a lame reason as that i have crossed my credit limit of 5k rs and until i deposit more money they cant restart the services!!! How is it even possible that a post paid corporate connection be serviced like this !! Total disappointment !!
                                Clay Telecom customer support has been notified about the posted complaint.
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                                Dear Mr. Sujoy,

                                We tried fetching your details in our data base with name Sujoy Mohanty and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

                                At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

                                Regards
                                Team Clay Telecom
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                                  parmarthgoyal
                                  Jun 11, 2014
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                                  Can’t believe that I used a Clay Sim Card for my travels to Thailand. Anyways was a short duration trip and on top of that this crappy regular failing services just messed things up big time in terms of communicating with friends there. Total disappointment and never going to recommend this piece of crap to anyone!!
                                  Clay Telecom customer support has been notified about the posted complaint.
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                                    pragya Verma
                                    Jun 3, 2014
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                                    Address: New Delhi, Delhi

                                    Learning from mistakes and never using Uniconnect sim cards. I have had the worst experience using their sim card for Australia. Nobody informed me about something called as a flag fall cost to any calls being made! Was clueless and so was their customer execs. Turned out i spent more recharging that stupid sim card than what i would have spent otherwise. !! Dont fall in their trap of being super economical!! OK
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                                      Prerak Sharma
                                      May 23, 2014
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                                      Address: New Delhi, Delhi

                                      I was travelling to Germany for about 10 days and took a clay sim card for the same. The guy was super quick in delivering the sim card to me, but when it actually came to the service quotient, i’d rate them a negative!! The sim would only work after 15-20 mins call to the customer care to fix it(obviously that call was charged exorbitantly. This happened not once or twice, but thrice !! What a way to make money of people !! Never recommending this cheat of a company to anyone!
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                                        H
                                        Himanshu_Sharma
                                        May 22, 2014
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                                        Address: New Delhi, Delhi

                                        So glad that i can voice my opinion here about horrible customer care services from Clay Sim Cards. I took their international sim for US with $30 rental plan for 25 days. Despite having given my credit cards details, i get a message after 10 days that i can no longer make longs. I called up the customer care centre and the guy on the phone told me that because i crossed my credit limit on the number, i can no longer receive or make calls!! The guy wasn’t ready to extend any solution only kept on repeating like a type it cant be possible!! Whats the point of a post paid connection then!! Such a horrible services company!
                                        Clay Telecom customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Mr. Himanshu,

                                        We tried fetching your details in our data base with name Himanshu Sharma and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

                                        At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

                                        Regards
                                        Team Clay Telecom
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