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Clay Telecom Complaints & Reviews

www.clay.co.in

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Updated: Mar 6, 2022

Complaints 367

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283

Unresolved

84

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Clay Telecom reviews & complaints page 16

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Clay Sim Cards have the worst customer support team employed!! I had some billing issues where they over charged my credit card by adding another months rental to a rental free plan for UK. It was quite strange that the sales rep asked me to call the customer care for such issues whereas i thought it was his duty to get the bill rectified! When i called the customer team, they kept on transferring my call from one deptt to another and finally said that they guy who sold the plan to me will be able to get this rectified. Its not their responsibility. It is a totally frustrating and futile experience using / dealing with Clay Telecom in any way.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2014

Clay Telecom Customer Care's response Dear Mr. Gupta, We tried fetching your details in our data base with your surname Gupta and found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP.â€ At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected]

Verified Support

Aug 27, 2014

Clay Telecom Customer Care's response Dear Mr. Gupta, We are still waiting for your response. Kindly share your details ASAP so that our team can resolve the issue.

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I took a Clay Sim for a place as regular as Singapore and trust me i have never experience such a worse service ever. Pathetic data services (which was the main reason why i chose to take an international sim card). The customer support team wasnt of any help either. Neither were they ready to upgrade the service nor discontinue the same. Clay Sim cards literally gave me a headache with their poor and over hyped services!

Clay Telecom customer support has been notified about the posted complaint.

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kartikdr

from Noida, Uttar Pradesh

Jun 14, 2016

Worst sim cards ever

I bought this clay sim card for Thailand and simply put it was horrible. There were hardly any signal throughout my trip and the voice quality was really pathetic. It was a bad idea to be connected with Clay Sim Cards.

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I opted for Clay Sim card for my recent travel to Thailand and i must warn all of those who plan to use their services for any other country. My sim wasnt working after a few hours of landing and like any normal person i called the customer support number that they shared. Ok so first it took me forever to get thru the number and when i did get lucky, the guy on the call cud barely give me any solution to my no signals issue and just hung up. Infact it was a total waste for me, , cz that sim just didnt work despite calling them all the time!!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2014

Clay Telecom Customer Care's response Dear Nakul Agrawal, We tried fetching your details in our data base with the name of Nakul Agarwal and found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP.â€ At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected]

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Address: New Delhi, Delhi

If you are looking for savings as an option, its better that you DONT EVER use Clay Sim Cards. I used it for UK and regretted it big time. Even after they blocked 10k on my credit card as buffer money, they billed me for 20k for a week!! Imagine with no data activated and calls made not more than a few minutes i got billed for 20K!! While i checked the records, most of the calls were repeated and over charged by 5 times! It has taken me more than 15 days to sort this mess out and finally have the 5k billed cleared! Never recommending this to anyone !

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2014

Clay Telecom Customer Care's response Dear Divya, We tried fetching your details in our data base with the name of Divya and found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP.â€ At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected]

Verified Support

Aug 23, 2014

Clay Telecom Customer Care's response Dear Divya, we are still awaiting for your details. If you are ur geniune customer, kindly share the details with us. At any point of time please feel free to mail us at [protected]@clay.co.in or call us ar[protected] or[protected]

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Clay telecom will take your credit card details and charge you on the same over and over again for bill that doesn’t belong to you. I was travelling to HongKong and used a Clay sim card for the same. Like any customer, i gave my details to save me the hassle of running to make payments once the bill is generated. Having cleared my bill, they charged my card again for a bill against a UK number, while i was still in India !!! And they don’t even close the records. Sick!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2014

Clay Telecom Customer Care's response Dear Kush, We tried fetching your details in our data base with the name of Kush Bhagwat and found none with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP.â€ At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected]

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I was travelling to Singapore for work and after quite some debate on nternational sim cards, i was forced to use a clay sim card for Singapore. I was assured that everything has been tested and activated and i wudnt have any issues whatsoever. I landed and ever since i only had issues with that junk until i came back and returned the sim... The bbm services were inactive all the while and the voice calls were more expensive than making calls from the hotel.. Total disappointment and flop product

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My parents were travelling to Malaysia and to be in touch with them, i got them a sim card from Clay. And trust me, their services are pathetic!! My parents landed and their sim didnt work at all. For the first 2 days the sim didnt work and after several calls to the sales guy and some screaming they got the sim working on the 3rd day!! Such pathetic and poor support!! Totally disgusted!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2014

Clay Telecom Customer Care's response We tried fetching your details in our data base with the name of Arshad and found none with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP.â€ At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected]

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I was travelling to Italy and France and got a European Clay Sim Card. Turned out not only did i pay for pathetic coverage and snail slow data, but also for countries that i never visited! So basically i paid for UK as well, which was no where on my list! And the rude customer support wasnt ready to refund until i had to take up the issue to the Sales Manager! Never use Clay guys.. Ever!!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2014

Clay Telecom Customer Care's response Dear Rashi Sharma, We tried fetching your details in our database with the name Rashi Sharma and found many customers with that name. Kindly share your contact details with us ASAP so that our team can resolve your concern. At any point of time feel free to contact us at [protected]@clay.co.in or call us at[protected] / 66470003

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I’d like to complain against this dubious company Clay Telecom. They are nothing but bunch of liars who seem to be running the show. I took a Clay Sim Card for UK and the sales guy ensured that my bill wont be charged on my credit card. I had a horrible experience trying to find decent coverage area, and on returning the entire bill was charged on my card despite the instructions. On calling the customer support, they said no such instruction was given, and made me look like a liar. Am never going to use or even recommend their services to anyone!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2014

Clay Telecom Customer Care's response Dear Kevin, We tried fetching your details in our data base with name Kevin and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 â€“ 66470003 or[protected]/1 Regards Team Clay Telecom

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Warning against poor services that they will ensure you pay for – I was travelling to Dubai and bought a UAE local Clay Sim Card. I already had deposited a security against the number which by all means did not work at all there. Despite several calls, there was no respite from their end and they had the audacity to send me a bill worth 5k!! No service, no calls made or received and yet they debited 5k from my card with no explanation. After 2 weeks of harassment, they have finally refunded the money after deducting the minimum usage charges! Never use CLAy Sim Cards ever again

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2014

Clay Telecom Customer Care's response Dear Poornima, We tried fetching your details in our data base with name Laksha and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 â€“ 66470003 or[protected]/1 Regards Team Clay Telecom

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Clay Sim Cards are the worst when it comes to customer service and the quality of their service. I took their sim card for my travels to Paris and it was total crap!! There were hardly any signals throughout the trip and when i managed to call the customer care for help, they kept me hanging for good 15 mins and then abruptly disconnected!! This is their poor levels of service. Never using their servies ever again!

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Aug 6, 2014

Verified Support

Dear Laksha,

We tried fetching your details in our data base with name Laksha and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.
At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom

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I bought a clay sim card for Thailand and while i gave all the supporting documents and credit card details as asked by the sales rep, my sim still dint work when i landed in Bangkok!! Like any other person, i called up the customer support team seeking help. But they were sooo rude on the phone!! Told me my documentation was incomplete and bcz of which they cudnt extend any help on the issue!! Despite telling them that everything was shared and closed, they didnt agree to anything and just disconnected all my services!! So basically i paid for a service that i didn’t use at all!! Simply disgusting...

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Clay Telecom Customer Care

from New Delhi, Delhi

Aug 2, 2014

Verified Support

Dear Tanu Mal,

We tried fetching your details in our data base with name Tanu Mal and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom

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My daddy got me a Clay Student Sim card for UK and while we were in the process of procuring everything from the sales rep, he ensured that if at all i had any issues using the sim there, he wud be available to help sort issues out. Turned out it was nothing but a BIG FAT LIE only to close the sale. My number was working fine the first 10 days and then was acting up with falling signals, poor data services and sometimes the data didnt work for 3-4 days straight. I made several calls to the sales guy, and so did my father, but there was no response for any calls. All i would get was a text will call back-busy!! I mean what the hell. We opted for so called hassle free services and now we are trying to cancel the contract!! Pure torture

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Never use Clay Sim Cards for Thailand or any other country. They are neither cheap in terms of affordability nor do they have the brilliant coverage that is pasted all over their website!! Its all a honeytrap to make money from people who buy their services to make life simpler but instead are calling them from their destination so that their sim would work!! Poor quality product!

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 31, 2014

Verified Support

Dear Jayant,

We tried fetching your details in our data base with name Jayant and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom

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Experienced the worst network coverage in Australia with Clay Sim Cards. Get a clay sim card and its assured that there will be numerous hidden charges which they never disclose while signing the deal and ultimately slap a big bill on your face. Just pathetic !!

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It be better to be without a connection than use one from Clay Sim Cards, cz its also actually like having none!! Poor and pathetic signals are its trademark with equally pathetic customer services that have no idea about what they are selling or what is the solution to what problem! The worst experience o[censored]sing a telecom solution

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 28, 2014

Verified Support

Dear Jatin Nagpal,

We tried fetching your details in our data base with name Jatin Nagpal and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom

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I was travelling to Germany and thought of cutting down on my international bills, therefore rented a Clay Sim Card for the same. I was a quite unsure about sharing my credit card details with the man(who already looked like a cheat to me) who had come to sell the connection, but in good faith for the company i did, giving them instrctons that the final payment will be settled by cheque. I am ready to ignore the poor services in Germany that i came across, but not the fact that they debited the entire bill without my knowledge on the card. I had not even seen the detailed bill, before they deducted the same. The experience has ensured that these petty companies should not be trusted with anything, even services!!

Aug 14, 2020

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Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I opted for a clay sim card for UK for 10 days. They gave me an excellent super saver plan and told me that for my usage their basic plan was the best! Well, this experience with Clay totally opened my eyes specially when i knew out of the 10 days, i had used my phone for 5 and was billed for calls on the 6th till the 10th as well, while i was trekking where there were no signals! On calling the guy who sold the connection to me and telling him of the fraud billed on my number, he said i must have used it else how wud they have picked up the seconds!! It has taken me more than 6 months to get this sorted and get a refund of 5k on my total bill of 8k!! Never dealing with Clay ever again!

Aug 14, 2020

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 25, 2014

Verified Support

Dear Naman,

We tried fetching your details in our data base with name Naman and found many users with this name. Kindly provide us with your full contact details so that we can cross check with our record and get back to you ASAP.

At any point of time please feel free to mail us @ [protected]@clay.co.in or call us at @ 011 – 66470003 or[protected]/1

Regards
Team Clay Telecom

D

Dileshwar56

from Delhi, Delhi

Jun 14, 2016

Not satisfied with the service at all.

Inflated bills, uneducated and rude customer support team and really disgusting network services! This is what i understand and have experienced of Clay Sim Cards

D

Dileshwar56

from Delhi, Delhi

Jun 14, 2016

Not satisfied with the service at all.

Inflated bills, uneducated and rude customer support team and really disgusting network services! This is what i understand and have experienced of Clay Sim Cards.

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I bought a clay Sim card for France and while which worked fine the first day, acted up a lil on the secnd and stopped all of a sudden on the third!! I had to make calls to their customer centre via payphones to get this recurring issue fixed! But there was no respite from their end. Those guys were not even concerned about the issue, infact kept on saying it will get fixed in a few hours, but they never were really empathetic about my problem. I am totally disappointed with their services and will ensure taht everybody gets to know of this!!

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In case you are planning to use Clay Sim Cards for ny of your international travels, its a request please think not twice, but thrice!! I used a Clay sim card across Europe, cz they claimed they have the best network connectivity and everthing is smooth!! It was nthing but crap.. I could barely make calls, cz most of the time there was no reception on my phone, while my co-passengers had full signals!! Clay telecom is the worst option that one can ever find! Plus trust me even if you don’t use it, they will bill u..

Aug 14, 2020

Complaint marked as Resolved

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