Clay Telecom Complaints & Reviews

During my stay in Singapore and Malaysia, I have used clay telecoomunication card and when i back and recived invoice and call detail.
It was really SURPRICE THAT SEVERAL TIME i called a number which was actually 5 digit (32588).
i complaint the same in the clay that this was not done by my side but they said that you received some messages and this was chargeble.


when i checked my phone then i found that i have not even received any mrssage because this no is not share with any of member.


then Clay persone told me that you made a call or several points ,,,$%^&*

Finally, i paid for the same even i didn't do this

please avoid to use clay Telecommunication...

I had called up Just- Dial recently to ask for the number of few telecom companies , they assisted me with this new name “Clay Telecom” and provided me its number , I called them up and told them my requirements. They assisted me with a “fraud” scheme and persuaded me to take the sim card.I had purchased a clay telecom worldwide blackberry card on 26th May 2011 wherein I desired to use the same only to check the emails on my blackberry . I was delivered the card at the airport and was told that my email service will start within 2 hours . After waiting for 2 hours when my Sim – card didn’t work I called the gentleman / technician / executive again . He gave me the number of some other gentleman and said that he will be able to assist better . I kept calling then the conclusion by both the gentlemen was that my simcard will get activated when I land Hong Kong . After landing there , the status of my emails in the sim card was yet the same ( None of the emails were configured ). I kept calling them for 2 days and they kept juggling me from one person to the other all the time .

The conclusion of this email was that I was fooled by the telecom company who provide fake cards and misuse people’s needs and I request you take an action to prevent this with any other consumer.

Thanks and Regards
Rishabh

I am frequent traveler overseas because of my business and I prefer being on international roaming as I go for 2-3 days so I stay connected to the relevant people this way. But international roaming is very expensive for me. So this time before my travel I thought of buying a SIM card from clay for my 3 day trip after I saw their claims of humongous savings on their website. But I will regret my desicion for the rest of my life. I took 3 connections. A "worldberry" connection so i could access my blackberry when i travel and my business partner bought a UK sim card alongwith a global sim card as he had to travel to a couple of countries. My biggest regret is that he bought the 2 sim cards after i suggested him. The savings claimed by clay are NOT humongous. Instead our bills turned out to be humongous. the world sim card never worked and after repeated calls to a lousy lot of customer care, NOTHING HELPED US. so PLEASE DONT USE CLAY EVER IN YOUR LIFE. I will take strict action against the company for misleading and doing fradulent charges.

I want to bring this into the notice of all that I want to appreciate Clay telecom for its wonderful services. I chose to raise my voice here. When we can share complaints here why not good feedback. I went to Japan in August and I truly would like to applaud Clay for being such a wonderful service provider. My need was taken into urgent level and I was clarified all the terms and conditions fully. And, I would like to thank my Account Manager who was of great support throughout my stay at Japan. I faced lot of trouble in my previous visit when I was not aware of Clay and I chose the other operator. Believe me I was robbed. The bill I paid is still not clear and I think they would never be able to solve. Thanks Clay

I purchased an interantional SIM card for Thailand and Malaysia around 3 months back. When I received the bills, I found out that the company (Clay Telecom) had charged me a mot more than what they had advertised (and mentioned in the user manual). Despite several calls and written complaints, my concerns for correct billing were not addressed.

On 30th November, 2009, I had purchased 2 SIM Cards from your IGI Airport outlet:-
1. Rental Card for Dubai (UAE) - no.[protected]
2. Pre-paid Card for Germany - no. [protected]

My credit card of Axis Bank Ltd./VISA was swiped for 2 deposits of Rs.5,000/- each (Rs.10,000/- total), on the assurance that this would be released after my return and surrender of the rental SIM card.

For reasons best known to your company, this amount was blocked again after a month, and upon enquiry I was told that it will be released soon.

I have now received a statement from my bank where the amount of Rs.10,000/- has been credited to your company, and I am being asked to pay the sum.

This amounts to GROSS MISUSE, NEGLIGENCE, and FRAUDULENT activity on behalf of Falcon Services/Clay Telecom, and is cause for remedial action from our side if not corrected IMMEDIATELY.

2nd point: The rental SIM (no.[protected] for Dubai/UAE did NOT function at all. This was reported twice, on 1st Dec. 2009, and 6th Dec. 2009. It was a serious problem since I did not have any means of communication in Dubai, and upon repeated follow-up from my office we were told that I would be compensated for a local SIM card which I could purchase.

We are still waiting for them to refund the amount of Rs. 10,000 charged by them .

I went to US for couple of months and used Clay telecom's International Sim Card there which i took here from Delhi.
Now when i am back and I saw my generated Invoice I found many descrepancies in the bill.
They have charged me for sms chat on a particular number whereas I never used SMS chat from my number.
But they are not agreeing on it and moreover they deducted the invoice amount from my Credit card without my permission.
Please check in the screen shot(just a small part of my generated invoice) I have marked with Red they are saying these are sms chat whereas I never used my number for sms chat and also its impossible to send smses in just 2-3 seconds time difference for which actually they have charged.(check screenshot)
I talked to Priyanka Verma and Sangeeeta Rawat from clay telecom and everyone gave me the same reply that you used SMS Chat whereas I never used SMS chat on my number.
Priyanka's contact number is [protected].
Please help me in this.

Thanks,
Ashwaray