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Clay Telecom Complaints & Reviews

www.clay.co.in

4.5

Updated: Mar 6, 2022

Complaints 267

Resolved

234

Unresolved

33

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Clay Telecom reviews & complaints page 13

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Address: New Delhi, Delhi

I had bought a clay sim card for Hong Kong for a period of 5 days. The sales guy Rakesh told me setting the phone would be an easy task and the sim would immediately catch the local network. While I tried my level best to connect to any network on the airport, it was all futile and in the belief of seeking help from clay’s customer care, I called them up only to hear rude insinuations from the guy behind the phone and ultimately no respite from their end. It’s a total waste of money if one has to spend on such poor services and poorly trained staff.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2015

Clay Telecom Customer Care's response Dear Mr. Sharma, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

If you plan to buy a clay sim card for any travel destination, trust my words, it is will be more expensive than what they portray. I bought it for Thailand and hardly used it to make once in a day call back home and still I was billed 7k for 3 days. This is nowhere being cheap or affordable. Not worth the money spent.

Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I bought a clay sim card for Australia and it was a bad experience. The network lagged all the time plus when I checked for other local available options there, Clay Sim turned out to be very expensive. Don’t think will be using it in the future.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2015

Clay Telecom Customer Care's response Dear Nidhi, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

I was traveling to Italy for work and given a clay sim card by my assistant so that I could keep in touch with work and family. Well that would have been the case, had the sim worked even once after I landed. Despite several efforts and calls to their customer care ppl, where nobody seemed to really help me with anything, but kept on saying that the charges will be applicable irrespective. I finally used the old fashioned international roaming on my indian number to stay connected. Clay Sims should be the option for anyone. A complete let down.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2015

Clay Telecom Customer Care's response Dear Avinash, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

I used clay sim card in London and I have had a really bad time with their services. There were practically no signals in my phone most of the times and whenever I would call their customer support on the number shared, it would never connect. It was a very bad and frustrating experience overall. Don’t think will be using their services again.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2015

Clay Telecom Customer Care's response Dear Devika, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

I was traveling to Germany for a business conference and I thought o[censored]sing a clay sim card other than my regular international roaming as its always an expensive deal. I was assured that the plan that I was on, was a rental free plan and call rates were on corporate rates. Oh by the time I came back to India, I had a bill worth 35k staring right in my face with rentals charged, there were no corporate rates as mentioned. My international roaming bill also doesn’t reach this limit. Very poor services at an extravagant price.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2015

Clay Telecom Customer Care's response Dear Ravi, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

It was my bad luck that I bought a clay sim card for my very first travel to Singapore. I was there for a week and of those 7 days, my sim didn’t work beyond three days. A sudden shut down with no respite from clay’s customer care. They turned out be more useless than the services itself. I think all they want is for us to buy and pay for services that don’t seem to work after a while. Never using Clay Sims again.

Complaint marked as Resolved

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Verified Support

Jan 03, 2015

Clay Telecom Customer Care's response Dear Ajay, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

My husband took a Clay International sim card for his recent trip to Singapore so that he could be regular touch with us back home. Oh my God, the services were so pathetic that i cant even begin to complain..! We could barely talk for a few minutes and the call woul drop now and again. Surprisingly when he started using the calling card for the same, it never happened. Clay Sim Cards are definitely not the best option.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2014

Clay Telecom Customer Care's response Dear Sonia, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

My boss and i were travelling to Malaysia for a Business conference and on his friend’s recommendation we used Clay sim cards for the same. Cant say for him, but for me it was by far the worst services that i have ever used!!! Poor network throughout the trip, like barely a signal also. I am so glad that i had taken my Indian number emergency as a backup which actually turned out to be the one that i used., cz the clay sim card just didnt work at all. Clay Sim Cards are a total waste of money. Literally !!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2014

Clay Telecom Customer Care's response Dear Ashu, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

Clay Sim Cards have the worst customer support that could ever be --- While i had got a UK sim card from Clay, and within 3 days o[censored]sing that “post paid” sim card, my services were blocked with no intimation. It took me 15 minutes on an INTERNATIONAL CALL to get someone to respond to my call in the customer centre, i was told that i had not paid my prior bills so services were disconnected, while as per my records, i was using their services for the FIRST TIME! Without listening, the call got disconnected and the number never worked for the remaining 15 days. Imagine my frustration ! Never using such a pathetic service provider again. Its anyday better to travel without a sim card than to use Clay Sim cards for this purpose.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2014

Clay Telecom Customer Care's response Dear Akshay, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

Clay Sim Cards could possibly be the worst option available to an international traveler. Not only do they inflate the final bills, but take forever to correct their mistake after several phone calls and emails. It’s a tedious task to deal with poor network first and then their incompetency. Never using their services ever again.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2014

Clay Telecom Customer Care's response Dear Jogendra, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

My admin guy got me a Clay Sim Card for my travels to Germany. While I am still here in Germany I cant wait to get back to India and blast the living daylights of Clay Sim Cards. They have the worst network coverage. It is not only embarrassing to call over and over again to their support centre but also humiliating for getting no respite from their end. Whats the point o[censored]sing an international number, i[censored]ltimately I have to use my Indian number on International roaming.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2014

Clay Telecom Customer Care's response Dear Tanmay, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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balbir23

from Gurgaon, Haryana

Dec 9, 2014

Clay Sim Cards are not only expensive but have a really bad overall service. I have had a terrible experience using their services for Singapore where they claimed they have one of the best services. If the best was barely any signals am assuming the worst will be equally the same. Neither using nor recommending Clay Sim Cards.

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Address: New Delhi, Delhi

Not only are their services poor, but their customer support adds a cherry to the cake of problems. While I was still trying to use my Singapore Clay Sim Card which wasn’t working at all, I called the support team for help. It took me 20 mins to get throough that number and then they have the most misinformed staff working for them who seemed to not only lack the basic knowledge but also manners. Anyways, learnt my lesson and wont ever be using their services again.

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

Clay Sim Cards are definitely not the best option for any international traveler. I have used their services for HongKong twice and both the time I have been disappointed. The first time my sim had network issue plus the customer support was least interested and the second time I got an extremely inflated bill, by almost 10k. Its such a disappointment to give Clay another chance but their services are not worth it. ..

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2014

Clay Telecom Customer Care's response Dear Karan, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

Ref No 24071 I was in US for 6 weeks and carried 2 Clay Post paid SIM Cards. First SIM was on Rs5000 unlimited package for first 30 days and other SIM was a Rs 2500 - for next 15 day ( I have all the documents which your sales team gave me will agreed on plan and payment) Clay mobile charged me the following amount 1. Rs. 6, 178.56 on 19-SEP-14 at CLAY TELECOM 2. Rs. 6, 490.04 on 27-SEP-14 at CLAY TELECOM 3. Rs. 3088 on 20-OCT-14 at CLAY TELECOM I contacted the customer Care multiple times. Mr Prashant Chauhan and Mr. Nitin Thakur promised me that Rs 6178 will be refunded once I pay the Sep invoice which is immediately did. However, after multiple email and telephonic exchange the amount has not been refunded. I am frustrated and feel cheated by this organization. Regards, Gaurav

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2014

Clay Telecom Customer Care's response Dear Mr. Gaurav, Sorry for the inconvenience. Your complaint has been forwarded to the concern department on high priority. Our executive will contact you soon and provide you with the best solution. At any point of time you can contact us at[protected] or email us at [protected]@clay.co.in.

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Address: New Delhi, Delhi

I guess this was a really horrible Canadian Sim card i used from Clay sim cards. I was informed that their calling rates are relatively cheaper but that was not the case. They are really expensive and bad network connectivity. Never using such fraud and expensive services again

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2014

Clay Telecom Customer Care's response Dear Vishal, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

By far the most pathetic services that i have ever used. I opted for a clay sim card for Malaysia thinking i would be connected with my family but that was definitely wishful thinking!! All the while i found trying to get one network bar to be able to call my wife back home but in all vain. And their customer support centre is equally slow and lost. Such a pathetic pre-paid service that am going to use ever again.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2014

Clay Telecom Customer Care's response Dear Shivam, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

Clay sim cards are a total waste of your monies. I took a prepaid clay sim card for Europe as i was looking for convenience over too many sim cards. Also prepaid meant i cud stop using it anytime that i wanted to. But turned out i spent more than expected recharging the phone and the inconvenience that their poor network coverage was, is truly pathetic. Overall really bad and frustrating experience using CLAY!!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2014

Clay Telecom Customer Care's response Dear Ritesh, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

I happened to use Clay Sim card for UK and it was a really bad choice. My sim card wasn’t working ever since i landed and despite several calls to the customer centre, they didnt seem to extend any sort of help whatsoever!! The sim never worked and i had to get it cancelled within 2 days into my trip but these frauds sure did charge me 1000 bucks for rentals and for the sim from which i barely made any calls! Neither using nor ever recommending

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2014

Clay Telecom Customer Care's response Dear Mahesh, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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Address: New Delhi, Delhi

For everyone wanting to know about Clay Sim Cards please never use any services that are offered by them. I bought their rental free sim card for Dubai and on face value it seemed very affordable to call back India. But true story actually revealed when i got my bill, i was charged 75 dirhams as rental along with a 8k rs for a period of 5 days. This is clearly no where being close to affordable and now am stuck playing email games for refunds which doesn’t seem to happen anytime soon.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2014

Clay Telecom Customer Care's response Dear Mayank, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].

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