Submit a Complaint
Claimed

Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Club Factory

Club Factory reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Paneet Chan
Aug 7, 2020
Report
Copy

My order was cancelled without my cancellation request after it reached customs and no refund initiated. Very bad!
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Angita Das
    Aug 7, 2020
    Report
    Copy

    I had ordered a dress through club factory app on the date 05/06/2020 vide reference number so[protected] and payment was also done on the same day but till now i did not receive the product. Please resolve it as i want to get the return as soon as possible.
    I had continuously sent mail to your support systems but didn't get any response from anyone. Please solve
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Paneet Chan
      Aug 7, 2020
      Report
      Copy

      My order was cancelled after it reached customs and no refund initiated. Very bad!
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Apurva Kaintura
        Aug 7, 2020
        Report
        Copy

        My orders were placed on 19th and 20th of july.
        And they reached custom clearance in india.
        However they just got cancelled automatically.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Asha Vijay
          from Bengaluru, Karnataka
          Aug 7, 2020
          Report
          Copy

          Hi am asha vijay, this is regarding the orders placed with club factory am awaiting to receive the products they neither sent the products nor the refund i have attached the screenshots order no so[protected] kindly process the refund for all the products
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shark123
            Aug 7, 2020
            Report
            Copy

            I had placed 3 orders, my orders are in custom clearance, my orders are being cancelled by club factory without my request for cancellation, i dont know why they are cancelling my orders, please look into the matter and please deliver my orders as soon as possible.
            Order ids _ so[protected]
            So[protected]
            So[protected]
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shark123
              Aug 7, 2020
              Report
              Copy

              I had placed an order on 18 of july, it's in custom clearance, but now its being cancelled, i did not request for cancellation, i dont know why they are cancelling my order, order id - so[protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shark123
                Aug 7, 2020
                Report
                Copy

                Address: Club factory

                I had placed an order on 27th of June, it's been more than a month I didn't receive my order till now, order is stuck in custom clearance from July 9. Today its being cancelled by club factory but I did not request for cancellation, please deliver my order at the earliest
                Order I'd- SO[protected]
                Aug 07, 2020
                Updated by Shark123                 This is prepaid order
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Paneet Chan
                  Aug 7, 2020
                  Report
                  Copy

                  My prepaid order is stuck with customs since 10 days. Pls do the needful asap or issue a refund. Order details attached with complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sharvaritanvi
                    Aug 7, 2020
                    Report
                    Copy

                    Address: Hangzhou, Zhejiang, China.

                    Hi

                    My product is in custom clearance from so many day. Please deliver it or give me intimate refund.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Anjusu12345
                      Aug 7, 2020
                      Report
                      Copy

                      Address: Anju Sreerag

                      Hi

                      I ordered from club factory
                      My order no. : so[protected],
                      Item shipped on : 09th july 2020,
                      Went in customs clearance on 12th july 2020,
                      Its more then 20 days order stuck in customs clearance,
                      No update, estimate time is already passed.

                      Please delivery my order or initiate refund as soon as possible. Its too late.
                      Please find attached screenshot.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Anjusu12345
                        Aug 7, 2020
                        Report
                        Copy

                        Address: Anju Sreerag
                        Website: Clubfactory

                        Hi

                        I ordered from club factory
                        My order no. : so[protected],
                        Item shipped on : 3rd july 2020,
                        Went in customs clearance on 06th july 2020,
                        Its more then 30 days order stuck in customs clearance,
                        No update, estimate time is already passed.

                        Please delivery my order or initiate refund as soon as possible. Its too late.
                        Please find attached screenshot.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anjusu12345
                          Aug 7, 2020
                          Report
                          Copy

                          Address: Anju Sreerag, kerala
                          Website: Clubfactory

                          Hi

                          I ordered from club factory
                          My order no. S[protected]:,
                          Item shipped on : 03rd july 2020,
                          Went in customs clearance on 06th july 2020,
                          Its more then 30 days order stuck in customs clearance,
                          No update, estimate time is already passed.

                          Please delivery my order or initiate refund as soon as possible. Its too late.
                          Please find attached screenshot.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shifa Shifa
                            Aug 7, 2020
                            Report
                            Copy

                            My 3 orders has stuck in customs clearance one order has been stuck in customs clearance since 1 month and 2nd is stuck since 30 july and 4th is stuck since 31st july please release my orders soon or inform me when will i get my order
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sagar awari
                              Aug 7, 2020
                              Report
                              Copy

                              Address: A/p-parner tel-parner Dist.-Ahmednagar
                              Website: [email protected]

                              I have 2 orders in clubfactory and one of these is halfly refunded and one is automatically returned to wearhouse but there is no any refund till now since many months... So how can i get solution on that...?
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Anj1984
                                Aug 7, 2020
                                Report
                                Copy

                                My order stuck in custom clearance and their is no update from last 20 days so pls tell me where is my order
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Atheenajain
                                  Aug 6, 2020
                                  Report
                                  Copy

                                  Address: Kanavu, Champakulam P. O

                                  So number : so[protected]
                                  Applied for refunding but cannot get cash back approximately after one month from product delivered your warehouse. I reported this issue many times. But no reply got. Whats the problem
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sand Man
                                    Aug 6, 2020
                                    Report
                                    Copy

                                    Hi

                                    I ordered from club factory
                                    My order no. : SO[protected]
                                    Item shipped on : Jul 11 2020,
                                    Went in customs clearance on 14th july 2020,
                                    Its more then 20 days order stuck in customs clearance,
                                    No update, estimate time is already passed.

                                    Please delivery my order or initiate refund as soon as possible. Its too late.
                                    Please find attached screenshot.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      vijetav
                                      Aug 6, 2020
                                      Report
                                      Copy

                                      Refund not recived I ordered one dress but is damaged and I return it but refund is not revert back to my account and amount is Rs 456.17
                                      Aug 06, 2020
                                      Updated by vijetav                                       I ordered one dress but it damage and cancelled
                                      But still amt not revert back to my account and amt Rs 456.17
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rizwanaeffendi
                                        Aug 6, 2020
                                        Report
                                        Copy

                                        It's been more that a month now as the order which I placed last month and paid online is stuck at the custom clearance. There are no replies from the club factory app and no updates since then.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Trendy Western
                                          1
                                          (229)
                                          Tulsi Silks
                                          1
                                          (3)
                                          Provogue India
                                          1.2
                                          (885)