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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝
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Club Factory

Club Factory reviews & complaints page 10

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A
Angita Das
Aug 7, 2020
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I had ordered a dress through club factory app on the date 05/06/2020 vide reference number so[protected] and payment was also done on the same day but till now i did not receive the product. Please resolve it as i want to get the return as soon as possible.
I had continuously sent mail to your support systems but didn't get any response from anyone. Please solve
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    Paneet Chan
    Aug 7, 2020
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    My order was cancelled after it reached customs and no refund initiated. Very bad!
    +1 photos
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      A
      Apurva Kaintura
      Aug 7, 2020
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      My orders were placed on 19th and 20th of july.
      And they reached custom clearance in india.
      However they just got cancelled automatically.
      +4 photos
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        A
        Asha Vijay
        from Bengaluru, Karnataka
        Aug 7, 2020
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        Hi am asha vijay, this is regarding the orders placed with club factory am awaiting to receive the products they neither sent the products nor the refund i have attached the screenshots order no so[protected] kindly process the refund for all the products
        +5 photos
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          S
          Shark123
          Aug 7, 2020
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          I had placed 3 orders, my orders are in custom clearance, my orders are being cancelled by club factory without my request for cancellation, i dont know why they are cancelling my orders, please look into the matter and please deliver my orders as soon as possible.
          Order ids _ so[protected]
          So[protected]
          So[protected]
          +3 photos
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            S
            Shark123
            Aug 7, 2020
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            I had placed an order on 18 of july, it's in custom clearance, but now its being cancelled, i did not request for cancellation, i dont know why they are cancelling my order, order id - so[protected]
            +1 photos
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              S
              Shark123
              Aug 7, 2020
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              Address: Club factory

              I had placed an order on 27th of June, it's been more than a month I didn't receive my order till now, order is stuck in custom clearance from July 9. Today its being cancelled by club factory but I did not request for cancellation, please deliver my order at the earliest
              Order I'd- SO[protected]
              +2 photos
              Aug 07, 2020
              Updated by Shark123               This is prepaid order
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                P
                Paneet Chan
                Aug 7, 2020
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                My prepaid order is stuck with customs since 10 days. Pls do the needful asap or issue a refund. Order details attached with complaint.
                +1 photos
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                  S
                  Sharvaritanvi
                  Aug 7, 2020
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                  Address: Hangzhou, Zhejiang, China.

                  Hi

                  My product is in custom clearance from so many day. Please deliver it or give me intimate refund.
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                    A
                    Anjusu12345
                    Aug 7, 2020
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                    Address: Anju Sreerag

                    Hi

                    I ordered from club factory
                    My order no. : so[protected],
                    Item shipped on : 09th july 2020,
                    Went in customs clearance on 12th july 2020,
                    Its more then 20 days order stuck in customs clearance,
                    No update, estimate time is already passed.

                    Please delivery my order or initiate refund as soon as possible. Its too late.
                    Please find attached screenshot.
                    +2 photos
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                      A
                      Anjusu12345
                      Aug 7, 2020
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                      Address: Anju Sreerag
                      Website: Clubfactory

                      Hi

                      I ordered from club factory
                      My order no. : so[protected],
                      Item shipped on : 3rd july 2020,
                      Went in customs clearance on 06th july 2020,
                      Its more then 30 days order stuck in customs clearance,
                      No update, estimate time is already passed.

                      Please delivery my order or initiate refund as soon as possible. Its too late.
                      Please find attached screenshot.
                      +2 photos
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                        A
                        Anjusu12345
                        Aug 7, 2020
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                        Address: Anju Sreerag, kerala
                        Website: Clubfactory

                        Hi

                        I ordered from club factory
                        My order no. S[protected]:,
                        Item shipped on : 03rd july 2020,
                        Went in customs clearance on 06th july 2020,
                        Its more then 30 days order stuck in customs clearance,
                        No update, estimate time is already passed.

                        Please delivery my order or initiate refund as soon as possible. Its too late.
                        Please find attached screenshot.
                        +2 photos
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                          S
                          Shifa Shifa
                          Aug 7, 2020
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                          My 3 orders has stuck in customs clearance one order has been stuck in customs clearance since 1 month and 2nd is stuck since 30 july and 4th is stuck since 31st july please release my orders soon or inform me when will i get my order
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                            S
                            sagar awari
                            Aug 7, 2020
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                            Address: A/p-parner tel-parner Dist.-Ahmednagar
                            Website: [email protected]

                            I have 2 orders in clubfactory and one of these is halfly refunded and one is automatically returned to wearhouse but there is no any refund till now since many months... So how can i get solution on that...?
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                              A
                              Anj1984
                              Aug 7, 2020
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                              My order stuck in custom clearance and their is no update from last 20 days so pls tell me where is my order
                              +2 photos
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                                A
                                Atheenajain
                                Aug 6, 2020
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                                Address: Kanavu, Champakulam P. O

                                So number : so[protected]
                                Applied for refunding but cannot get cash back approximately after one month from product delivered your warehouse. I reported this issue many times. But no reply got. Whats the problem
                                +2 photos
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                                  S
                                  Sand Man
                                  Aug 6, 2020
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                                  Hi

                                  I ordered from club factory
                                  My order no. : SO[protected]
                                  Item shipped on : Jul 11 2020,
                                  Went in customs clearance on 14th july 2020,
                                  Its more then 20 days order stuck in customs clearance,
                                  No update, estimate time is already passed.

                                  Please delivery my order or initiate refund as soon as possible. Its too late.
                                  Please find attached screenshot.
                                  +1 photos
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                                    V
                                    vijetav
                                    Aug 6, 2020
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                                    Refund not recived I ordered one dress but is damaged and I return it but refund is not revert back to my account and amount is Rs 456.17
                                    Aug 06, 2020
                                    Updated by vijetav                                     I ordered one dress but it damage and cancelled
                                    But still amt not revert back to my account and amt Rs 456.17
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                                      R
                                      Rizwanaeffendi
                                      Aug 6, 2020
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                                      It's been more that a month now as the order which I placed last month and paid online is stuck at the custom clearance. There are no replies from the club factory app and no updates since then.
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                                        S
                                        Sai Sundar
                                        Aug 6, 2020
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                                        Still i didnt receive my refund still it completes 25days reaching the ware house...please provide my refund
                                        Aug 06, 2020
                                        Updated by Sai Sundar                                         Not refunded
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