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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝
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Club Factory

Club Factory reviews & complaints page 14

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D
Diyavin
Jul 23, 2020
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Hey i placed this order for a boot on club factory you cancelled it stating it is out of stock, its more then 15 days i have not recieved my refund!! Where is my moneh and why can j process that?
+1 photos
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    D
    Diyavin
    Jul 23, 2020
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    Hey i placed an order on clubfactory and the delievery is from you and now they have stopped their service in india!! Need to know i[censored]ll proceed witb the delievry as i want that peoduct!
    +1 photos
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      S
      sree m
      Jul 23, 2020
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      I have made an order with id: id:so28330074 on june 6th 2020. They have expected delivery date as 21st june but the product never delivered to me. After that the application got banned in our country. I saw that the product is returing to cf warehouse. I have messaged the customer support. They said that the product will return in 5-9 days to warehouse and refund will be done. After 10days i contacted them again and got same answer now i has been approximately more than 1n half month neither the refund nor product got delivered to me. I can't contact them the application got stuck i can't even see the order. Please do needful
      Club Factory customer support has been notified about the posted complaint.
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        S
        Shiraaz Baig
        Jul 22, 2020
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        Address: Telengana

        I have place orders and suddenly all links not working what to do now?
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          H
          Hemantkyadav
          Jul 22, 2020
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          I have purchased a multi pocket camo pants five points and a short sleeve Aloha T-shirt. It's been not delivered yet neither any refund I have recieved . It's been ordered on 29 July .
          +2 photos
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            K
            Keerti Upadhyaya
            Jul 22, 2020
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            I did not get my two orders refund yet from clubfactory its been more than one week, please refund me soon, your every service disappoited me whether delivering service, refund or return service, your managment take too much time for taking actions, because of recent condition i m not able to wait anymore pleasw refund me as soon as possible.
            Jul 22, 2020
            Updated by Keerti Upadhyaya             i did not get refund yet of my two orders
            please take action, ur site already disappointed me very much with your weak services.
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              M
              Mandeepprajapathelo
              Jul 22, 2020
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              Address: This is one of the banned app in india
              Website: Club factory

              Please help me i didn't t getting my order no so[protected] please help me
              Jul 22, 2020
              Updated by Mandeepprajapathelo               I didn't getting my order please help me to track my order where is it noso[protected]
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                M
                mujju786
                from Hyderabad, Telangana
                Jul 20, 2020
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                I have recently ordered two product vide ref. no. (1) SO[protected] & (2) SO[protected]. The 1st product requested for return due to size issue & second product i have ordered afterwards as per size requirements. However I couldn't able to tract the orders in app as well in web sites.
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                  A
                  Ashu Dikka
                  Jul 20, 2020
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                  Address: B-43 nilothi mod Nangloi najafgarh road new delhi 110041

                  Please cancel my orders
                  Jul 20, 2020
                  Updated by Ashu Dikka                   Cancel my orders
                  Jul 20, 2020
                  Updated by Ashu Dikka                   Cancel orders
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                    S
                    silam94
                    Jul 20, 2020
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                    My product is still not delivered and when i contacted the ecom they are telling to contact club factory.

                    Your package of order (SO[protected] has been processed and shipped by Ecom. Your tracking number is [protected].
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                      K
                      Kanupriya Negi
                      Jul 20, 2020
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                      I have ordered 4 products from club factory and haven't received single one yet. One ordered was cancelled, they asked me to wait to reflect its refund but still i haven't received any refund yet. Also, rest 3 products, they too have no clue where are they at the moment. Now i want my money back. When i am texting them on instagram because i can't contact then through app (Because of app band in india). They are not reverting back.
                      +3 photos
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                        S
                        Shalka Singh
                        Jul 20, 2020
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                        Bought a product with order no. So[protected] from club factory sold by the seller shasta equity traders pvt ltd on club factory. The product was ordered on 1/07/2020 and got cancelled on 13/07/2020 with a reason unable to deliver/out of stock. Now neither i have got the product nor the refund. Please request to take some action against this so that i can get either the product or the refund. I would be highly obliged if some action is taken at the earliest.. Today is 20/07/2020, i expect early action on this please humble request from my end..
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                          B
                          bitwa
                          Jul 19, 2020
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                          Resolved

                          Address: NOIDA DELHI

                          I have purchased three piece kurti from club factory, order no - son[protected], order returened even dileverd to ware house on 9/7/2020 but refund not intiteled till date
                          Aug 7, 2020
                          Complaint marked as Resolved 
                          No any mail information given by company till now, no any mailing address got, no any phone no got..only got msges from VK-LOVECF here is no any no difiened..
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                            C
                            clincy Global Enterprises
                            Jul 19, 2020
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                            I have purchased online chromecast from club factory. We received counterfeit anycast products from seller "manish sales and services".

                            It am trying since 15 days but its not working at all.

                            Product ssid anycast - a 197
                            Link : http://162.168.46.1
                            Both ssid and link ate fake its big fraud.

                            Club factory to refund the rs 800/- as early possible.

                            Thanks & regards
                            Vilas meshram
                            [protected]
                            +2 photos
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                              K
                              ksivaprasadcrpf
                              Jul 18, 2020
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                              Address: Nagaapprao bawan 198 Bn CRPF, Vishalakshinagar Visakhapatnam

                              Hi sir my name is ksivaprasadrao i'm book my children dresse not received please information about the same time ok and one item wrong item received please return wrong item
                              +1 photos
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                                J
                                Jyothi888
                                Jul 18, 2020
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                                I'm the regular customer of clubfactory. Ordered hoodie set, but got wrong product o[censored]gly old damaged dress. One month finished, till now noo refund or return. Plz respond n return my amount as early as possible
                                +4 photos
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                                  S
                                  Shikha Vivek Singh
                                  Jul 18, 2020
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                                  Hi,

                                  My order id so[protected] has been stick in custom sine 2nd july 2020. No updates yet. Please look into this and update.
                                  +2 photos
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                                    P
                                    Puppy prashar
                                    from Doraha, Punjab
                                    Jul 17, 2020
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                                    On 01/07/2020 i ordered a man black jacket which cost me 800.88rs and i payed the following amount from my credit card. My all other orders are delivered but this order is still pending. The club factory app is closed that's why i am feeling difficulty about tracking my order. Please deliver my order or refund my payment as soon as possible
                                    2. SO[protected] this product was returned and on 9-7-2020 it reached to your ware house but my refund is not given yet. Please give my refund in my account as soon as possible
                                    [protected]
                                    Thanks
                                    +2 photos
                                    Aug 01, 2020
                                    Updated by Puppy prashar                                     I complained about club factory but they didn't responded and my problem eas not solved. They didn't refunded my money and no product was dilevered by them till now
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                                      B
                                      Bhumi Raj
                                      Jul 17, 2020
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                                      Hello, I ordered a few items around 1 month or a few days more than that. Most of my orders got cancelled because they went "out of stock" even after being shipped. They were in stock while I ordered. How does that even happen?

                                      So the only order that DIDN'T get cancelled is stuck at the clearance for more than a month. It's urgent and I haven't gotten it. The support operaters are literally bots and tell me it's on the way but it never came.
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                                        E
                                        Elmati Sahithi Reddy
                                        Jul 17, 2020
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                                        I ordered product in club factory I recieved it but it was not of same quality as shown in the picture. I appliied for return the man picked up the product but after that a message was sent from club factory that the ([Club Factory]Sorry, your return application has been rejected since the return parcel didn't pass the quality check. If you have any questions, please contact Customer Service on the app.) I'm unable to understand what to do. The app is also troubling after the govt. Banned it.
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