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1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
Unresolved
4392
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M
MASAGONI RAHUL
from Mumbai, Maharashtra
Sep 9, 2019
Resolved
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Resolved

Hi sir/man I had ordered a bluetooth earphones of 2 yrs warranty and when I was paying my money it has transferred but it is showing as you dint pay for the product or unpaid. so I want the my order as soon as possible please give reply to this issue.my ordered I'd is SO(protected) money transferred on 9th September 2019 and product was from zaptin enterprises
Sep 19, 2019
Complaint marked as Resolved 
Verified Support
Sep 11, 2019
Club Factory Customer Care's response Dear, for this issue, please contact our APP agent with your SO number.
Sep 13, 2019
Updated by MASAGONI RAHUL Sir could you please send me the agent mail or phone number
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    usha sweety123
    from Hyderabad, Telangana
    Sep 9, 2019
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    Helloo team Club Factory..
    This is Ramya here... Submitting my grievance i ordered for one top(Dress) on 19th August the item name is Stripped long sleeve t-shirt top for women. My order id is S[protected] while tracking shipment my order is under customs clearance on 25th August still its showing same under custom clearance.We have contacted to the customer care there is no proper response.. Kindly look into the matter its almost completed 1 month...Please response on this ASAP...
    Regards,
    Ramya.
    +7 photos
    Sep 09, 2019
    Updated by usha sweety123     Helloo team Club Factory..
    This is Ramya here... Submitting my grievance i ordered for 2 Dresses on 19th August out of which one dress is not delivered till now and the item name is Selley and Belley womens cotton 3-top unstitched floral dress materila Bandhani(Pink Colour). My order id is S[protected] i received one message saying that my order is out for delivery on 24th August but i didn't get that i m filling complaint on 24th August & 2nd September..On 2nd september they gave one complaint number #374910 but there is no reponse.. Kindly look into the matter ASAP..
    Regards,
    Ramya.
    Verified Support
    Sep 11, 2019
    Club Factory Customer Care's response     Dear,
    We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
    Sep 13, 2019
    Updated by usha sweety123     Still How many days it will be under customs clearance.On 25th August it shown as under custom clearance it is almost 20 days completed.Will you take 1 year time to customs clearance.
    I don't want T-Shirt any more refund my amount to bank account ASAP.
    It is very disgusting and i am fed up of this all.

    Respond immediately with these messages it will also take 4 days time to response.
    Sep 23, 2019
    Updated by usha sweety123     Hello,
    I didn't receive any update on above complaint regarding missing item with ORDER ID:S[protected] with complaint TICKET NO : #374910.

    Club factory supporting team is telling complaint is resolved but I didn't receive my missing item from ORDER ID:S[protected] daily we are asking to CF support team they are telling be patience we will resolved but there is no solution.Already one month is completed for the complaint also.

    Still how many days i have to wait for my dress one year or 10 years or as long as I alive.

    Resolve this ASAP.
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      C
      Chiranjeeb Banerjee
      from Kolkata, West Bengal
      Sep 9, 2019
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      Address: 233A Block-B Jayasree Park Kolkata-700034, Kolkata, West Bengal, 700034
      Website: Delay in delivery

      Order No. SO[protected] for Men's Cycling Underwear Shorts Padded has been ordered on 19.08.2019. Since 25.08.2019 the shipment tracker showing the material is on customs clearance. Payment already made while booking. Please arrange to send the product at the earliest or necessitate a REFUND for the full money. The Delivery location is City - Kolkata, Pin - 700034, State - Wast Bengal, Country - India.
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        P
        Pattapu Poorna
        from Palakollu, Andhra Pradesh
        Sep 9, 2019
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        Address: B,BLOCK 208, GOWTHAMTOWERS, NAVODAYA COLONY,TADEPALLI, 522501

        Iam poorna from tadepalli guntur andhra pradesh my order date;[protected]
        amount has been online payments my oders was ladies hads beg how to taking order irroghe your prosesee but iam legial prosedd to but iam not received my oredea MY ORDER ID NO:SO[protected] NOT DELHIVERY PLZ IMMDEATLY ACTIONS PLZ my tracking no: [protected] please action to the immadte
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          S
          shravan Chenna
          from Mumbai, Maharashtra
          Sep 9, 2019
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          I've ordered two bags on 18 of August 2019 and the delivery date was 6 of September 209 and still not received my order. And also order tracking is not being shown on the app.
          Also one item was cancelled by club factory themselves and the refund was done but I can't withdraw those money from wallet, Club Factory people do help me here ASAP
          I want my orders.
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            L
            Lenry Lenry
            from Noida, Uttar Pradesh
            Sep 9, 2019
            Resolved
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            Resolved

            Address: srinagar colony, Srinagar colony oppo

            Iam not happy in quality, so lwant them to recieve my money back in my account, thy recieve me on4/09/2019and i return back in6/09/2019, but till now ididnot got any link for to get my money back, otherwise, instead of item price can iorder another items and idid notget any message from my applicatoin i dont understand, pleas can you solve this problem
            Oct 12, 2019
            Complaint marked as Resolved 
            Sep 09, 2019
            Updated by Lenry Lenry             I am not happy in quality, when can I get my money back, plis can you make it fast otherwise instead of my order price can i order another items
            Verified Support
            Sep 10, 2019
            Club Factory Customer Care's response             Dear, when the return product is delivered, we will issue refund to CF balance, but you can transfer to your own account.
            View replies
            Hello, I am Hari Om from Jhansi I want to cancel my order SO[protected] becoz I will not be there to recieve my order.
            So plzz cancel my order
            Reply
            [protected]
            Reply
            My order no SO[protected]..I place the order on 10 July 2019...until now not received the products. When I try to track the status was not picked. So cancel my order.
            I tried to cancel the order through app. But there was no such option to cancel the the order.
            Reply
            My product is stuck in custom clearance for many days.i am confused what to do. Will i get my product or not?
            Reply
            I want to return this product, and this is guest account how can i return this product...guys please help me
            product number: SO[protected]
            please club factory guys let it get return this product to me it is very important because there are only one day left to 9 days to me.
            Reply
            The delivery boy is not providing door to door service and if I asked for it the delivery boy behave very unethical and refuse to do so and start arguing and didn't gave my order, he took my order back with him only. And I said that I'll complain to customer care about u he directly said you can do whatever you want.
            Reply
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              S
              s. vanathi
              from Delhi, Delhi
              Sep 9, 2019
              Resolved
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              Resolved

              Address: 49/appasamy vandayar nagar, Thanjavur, Tamil Nadu, 613009

              I ordered from club factory

              Item shipped on : 19th august 2019,
              Went in customs clearance on 22 the august
              Its more then 17 days order stuck in customs clearance,
              No update, estimate time is already passed.

              Please delivery my order or initiate refund as soon as possible. Its too late. I am very disappointed. When will it clear.
              +1 photos
              Oct 11, 2019
              Complaint marked as Resolved 
              Verified Support
              Sep 10, 2019
              Club Factory Customer Care's response               Dear,
              We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
              View replies
              Club factory is not showing anything

              my products are stuck in customs clearance - Comment #3530483 - Image #0
              Reply
              My order is stuck at custom clearance from 26 sep... And its today is 7 October
              I had done my payment through debit card, i don't what's wrong going with this club factory app.
              Please throw me out from this problem.

              my products are stuck in customs clearance - Comment #3530590 - Image #0
              Reply
              This is not my product please return this product imideatly my phone no is [protected]this is my no
              Reply
              My temperd glass was damaged when I received please send the same order
              Reply
              Hello,

              It's very sad that I'm getting no response for my order which was supposed to be delivered by 1st September 2019. I'll never order from CF again . Everytime I try to call and wait for 1 hour but no response and cannot speak to any customer service.

              Very very disappointed with the service chiii
              Reply
              I want to get my order earlier
              Reply
              My package has arrived today and it has come empty, it has only cover of the item, please replace my package. My order no. Is SO[protected] please take a serious action 😡😡
              Reply
              this is the worst ever online website to shop, three of my produts are at customs clearance for a week now, and today it has been 24th days now . the customer care doesn't even bother to attend any calls or the delivery boy/girl ( product carrier) . I have tried everything, including phone calls, live chat that they provide, mail everything . there is no respond at all... like at all... please do refund the money or just give us updates ..now at lest respond !!! please .. i really regret for installing this app ( CLUB FACTORY )
              Reply
              I ordered from club factory

              Item shipped on : 20th Oct 2019,
              Went in customs clearance on 23 the august
              Its more then 17 days order stuck in customs clearance,
              No update, estimate time is already passed.

              Please delivery my order or initiate refund as soon as possible. Its too late. I am very disappointed. When will it clear.

              my products are stuck in customs clearance - Comment #3582025 - Image #0
              Reply
              ordered from club factory

              Item shipped on : 20th Oct 2019,
              Went in customs clearance on 22 the oct
              Its more then 15days order stuck in customs clearance,
              No update, estimate time is already passed.

              Please delivery my order or initiate refund as soon as possible. Its too late. I am very disappointed. When will it clear.

              my products are stuck in customs clearance - Comment #3582027 - Image #0
              Reply
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                A
                ankiitaa
                from Shimla, Himachal Pradesh
                Sep 9, 2019
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                My order SO[protected] is still in customs from 28 august..i ordered a tshirt and it is struck in the customs from about 13 days...app says it only takes 2-3 days but it has been long time and tracking information is not updating...when will it be delivered?
                order was placed on 22 august..
                still not delivered?how long it wil take to deliver now?
                tracking no.[protected]
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                  N
                  Noopur Rawat
                  from Mumbai, Maharashtra
                  Sep 9, 2019
                  Resolved
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                  Resolved

                  Address: China, 226028

                  I ordered some item on club factory in 11/08/2019. My ordered no. Is so[protected] and tracking id is [protected], nd by the club factory delivered date are 29/08/2019, but today 10/09/2019 club factory do not delivered my oder when i call customer care he say that your order stuck on customs it cleared 2 and 3 day but today somthing 11 days but my order are not cleared on custums. I am very disappointed this type service of club factory. I[censored] don't delivered my order at my home plz refund my balance.
                  +1 photos
                  Oct 12, 2019
                  Complaint marked as Resolved 
                  Verified Support
                  Sep 10, 2019
                  Club Factory Customer Care's response                   Dear,
                  We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
                  View replies
                  I have ordered a wallet from club factory and now it's been 2 weeks but I haven't received it and I also done the payment online so kindly do some action
                  Reply
                  So I have been waiting for my product to be delivered from so many days and on the date of delivery, I received nothing but a message that my order has been cancelled for I did not pick up the call . Whereas, I didn't receive a single call . This is so upsetting . You think it's a joke ?
                  Reply
                  My Order not Dispatched about 6 days. plz dispatched my order & plz Process 1)Order NO SO[protected]
                  2) Order No SO[protected]
                  Reply
                  I ordered a backpack a month ago...and when its time to delivery it shows only bag is added to trip...and when i call customer care no one is picking up the phone. The order is delayed and its not delivered yet.very bad approval to customers
                  Reply
                  This is a wrong package will send to me it is not a handbag so you can return it
                  Reply
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                    S
                    Shruti26
                    from Mumbai, Maharashtra
                    Sep 8, 2019
                    Resolved
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                    Resolved

                    Address: Koperkhaine, Mumbai City, Maharashtra, 400709

                    I have ordered jewellery from club factory. These item get divided into 3 order as per delivery. I received only 2 order. I didn't receive 3rd item. Status is showing that it is delivered. As per status, it is delivered at same time when other 2 product delivery. Could you please help.


                    Order id: [protected] (Not delivered)
                    Order id: [protected] (Delivered)

                    Is there any alternative way to find my product?
                    Oct 11, 2019
                    Complaint marked as Resolved 
                    Verified Support
                    Sep 10, 2019
                    Club Factory Customer Care's response                     Dear, [protected] shows delivered in our system, please check if your friend or neighbour received this for you
                    View replies
                    Hi
                    I placed an Order with clubfactory on 18th August it has been stuck in clearance since 23 August.
                    It Has moved beyond its delivery date.
                    So Please tell me am i ever going to recieve my order.
                    And How do I track my order As all the tracking info says its under custom clearance .

                    Thanks

                    incomplete delivery - Comment #3530500 - Image #0
                    Reply
                    1.I had ordered a tripod it is damaged order no.
                    SO[protected].
                    2. The owl ring, why are you accepting orders of they are out of stock order no.
                    SO[protected]

                    I don't need any coupon of ₹30
                    Kindly exchange my product with any other ₹1 deal product e.g watch, towel, etc.
                    Thank you

                    incomplete delivery - Comment #3530514 - Image #0
                    Reply
                    Njan kayinja masam 2 varam vangiya headsetinte oru side work cheyunnilla
                    Reply
                    Not yet received my parcel.my tracking no. Is [protected] and my order no.[protected] please help
                    Reply
                    Order number S[protected] out of 19 items 4 items missing or may be stolen
                    Delay in delivery
                    Poor package
                    Items missing
                    Seriously look into it
                    There is still no response from customer service
                    Solve my issue
                    Reply
                    Please cancel my order your delivery time is very slow my order number is :-SO[protected]
                    Reply
                    Sana Fatima 09's reply, Sep 2, 2019
                    Please solve my problem
                    I order a black waist belt. And instead I got a pink children size hoodie
                    Reply
                    I have ordered 1 saree in online on1/8/19 but my order not received in this Today 26/8/19 yet
                    Reply
                    My order no.is SO[protected] and SO[protected]
                    I had requested for return of above products on second day when I had received it, but still pick up is not done.

                    How many days I am waiting for this, its very bad service.
                    I am waiting for it, revert back as so as possible.
                    take action in urgent basis.

                    Its only waste of my money and time..
                    Reply
                    ShaluSingh437's reply, Aug 26, 2019
                    I had order sarees from club factory there delivered cheap quality product and denied ti return and pick up I had complain in club factory support center also but there is no revert back.. its a fraud company...
                    Money deducted from the account but the order was not placed and amount also not refunded
                    Reply
                    hii my self rushtam . i order a combo pack of t-shirt rs. 480.02/- dated 18november2019 . i dedected my payment threw payeem under upi no[protected].there is no any order no received for this . i send u the payment deducted screen-shoot . my mobile no is -[protected] & [protected] & mail id is is [protected]@gmail.com . pls solve this matter soon becouse clubfactory is very reputed firm .
                    thanks
                    rushtam

                    incomplete delivery - Comment #3588021 - Image #0
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                      A
                      Akshama Singh
                      from Mumbai, Maharashtra
                      Sep 8, 2019
                      Resolved
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                      Resolved

                      Address: House number 585, sector 55, 121004
                      Website: club factory

                      I had placed order containing order no. So[protected]on 15th august 2019 with club factory. On 2september we had given call on number [protected] for inquiry of our product the executive had said that your product is returned to club factory as they couldn't trace the address and asked for your bank details to refund the money we have received the message on our mobile which the concern person of club factory asked us to share and we did the same after sometimes we have received the messages stating withdrawal of rs.1, 00, 800 has been done from our account. We neither received the money nor product ordered and at the end of the end up loosing rs.1, 00, 800 i am requesting you to personally into it and please try to help me out.
                      Oct 14, 2019
                      Complaint marked as Resolved 
                      Verified Support
                      Sep 10, 2019
                      Club Factory Customer Care's response                       Dear, that is fraud, sorry for the bad experience. For such issues we strongly recommended you to report to the police.
                      View replies
                      Dear sir,
                      Club factory send me wrong product then I make request for refund, order reverse pickup but still refund not received. Support not giving any satisfaction answer. So I request to you please help me and take action against this company.
                      I have attached all receipt.

                      withdrawal of rs. 1, 00, 800 through fraud - Comment #3530497 - Image #0
                      withdrawal of rs. 1, 00, 800 through fraud - Comment #3530497 - Image #1
                      withdrawal of rs. 1, 00, 800 through fraud - Comment #3530497 - Image #2
                      Reply
                      anigam55's reply, Sep 8, 2019
                      My email I'd is [email protected]
                      Contact number :- 7007869543
                      I made a transaction of 299 for aspoir watch and money has deducted from my account but in the site it remains unpaid and ask for re transaction and money did not yet refunded order no. SO[protected]

                      withdrawal of rs. 1, 00, 800 through fraud - Comment #3530546 - Image #0
                      Reply
                      My package has been stuck in customs clearance for 10 days now. It's been over 20 days since I've placed my order. This isn't acceptable, I can't even file for a refund because the order has been shipped.
                      Reply
                      Sir my self Anand mishra...club factory id is [protected] and email address ...priyadarshini99.[protected]@gmail.com. sir why my order is showing already delivered...I did not get my order...order no is...SO[protected]. I have ordered 3 item. I HV got only one item. But the whole three order is showing delivered.

                      U r to request plz help me...
                      Reply
                      24 August ko mene ek sharee order diya tha.aj 29 ko mere post office se pursel aya or khool ke dekha to dusra sharee vej diya.abhi iska kya karo.
                      Reply
                      I have not got my product delivered yet.
                      Please resolve the problem without any delay.
                      Reply
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                        S
                        SAMREEN QURESHI
                        from Delhi, Delhi
                        Sep 8, 2019
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                        I ordered so many products and received them damaged and certainly of cheap quality and even after sending them images as proof they cancelled my return and the customer service over chat is good for nothing but at copy pasting. I need my amount to be refunded right away and don't care if they want their damaged products as i don't mind throwing away the trash i recieved. I also want to be compensated for all the inconvenience as a working lady and had to followup on this with no genuine response.
                        Sep 08, 2019
                        Updated by SAMREEN QURESHI                         Here is my order no.SO[protected] and I am not going to return it on my own anymore or bear any additional charges.
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                          T
                          Tanmay D
                          from Bengaluru, Karnataka
                          Sep 8, 2019
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                          I had placed an order in club factory on 8 aug order no. So[protected]
                          From 25 aug, the order is under customs clearance. When called on customer care number provided, they are also not able to give an exact estimated time for the delivery, was asked to wait a weeks time which has already passed. I have been waiting for almost a month now. When asked to initiate a refund or cancel the order, it is told that it cannot be cancelled since the order is shipped.
                          I want to cancel the order and initiate the refund immediately.
                          They are just being irritating with their service.
                          Need a confirmed date of delivery at least, asap.
                          +1 photos
                          View replies
                          Your a/c no. XXXXXX9805 is debited for Rs. 329.00 on[protected]:36 and credited to a/c no. XXXXXX[protected] (UPI Ref no[protected].

                          The aforementioned transaction Receipt is aabou one payment made for car rear mirror hanging item. Though the payment is made through Google pay on 25.10.19 but still now neither I could receive the purchased product nor any information about date of delivery of said order is issued to me.

                          Plz... resolve my complaint immediately. My email ID is [protected]@gmail.com and my contact no. is 91-[protected].

                          Plz... do the needful.

                          Seshadev Dash
                          Res At :- Tarini Vihar. P.O- Bidanasi, City/ District - Cuttack, State- Odisha, India, PIN - 753014
                          Reply
                          Your a/c no. XXXXXX9805 is debited for Rs. 329.00 on[protected]:36 and credited to a/c no. XXXXXX[protected] (UPI Ref no[protected].

                          The aforementioned transaction Receipt is aabou one payment made for car rear mirror hanging item. Though the payment is made through Google pay on 25.10.19 but still now neither I could receive the purchased product nor any information about date of delivery of said order is issued to me.

                          Plz... resolve my complaint immediately. My email ID is [protected]@gmail.com and my contact no. is 91-[protected].

                          Plz... do the needful.

                          Seshadev Dash
                          Res At :- Tarini Vihar. P.O- Bidanasi, City/ District - Cuttack, State- Odisha, India, PIN - 753014
                          Reply
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                            J
                            Jasmi Beni
                            from Mumbai, Maharashtra
                            Sep 8, 2019
                            Resolved
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                            Resolved

                            Address: 600059

                            So[protected].
                            Order number mentioned above not delivered. Shows in customs clearance from aug 23. Est delivery date was 3-9-19. Let me know when this issue will be resolved and my product will be delivered.
                            Since im in urgent requirement of the product i need it within 10th sep.
                            If not possible to deliver it, then cancel my order amd give full refund
                            Oct 12, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 10, 2019
                            Club Factory Customer Care's response                             Dear,
                            We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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                              V
                              Vibhuti10
                              from Delhi, Delhi
                              Sep 8, 2019
                              Resolved
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                              Resolved

                              I have ordered a female wallet purse of blue colour on 20th august and i was getting tracking details of the product continuously till 25th august and it was showing that two three days will take in custom clearance but till now it is in custom clearance and i have talked to the executive also and they have told me product is still in custom clearance. Now i want to cancel my order and the product order no. Is so[protected].
                              +1 photos
                              Oct 22, 2019
                              Complaint marked as Resolved 
                              Verified Support
                              Sep 10, 2019
                              Club Factory Customer Care's response                               Dear,
                              We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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                                M
                                Maruthu Eswaran
                                from Mumbai, Maharashtra
                                Sep 8, 2019
                                Resolved
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                                Resolved

                                Address: Ashok nagar chennai, Chennai, Tamil Nadu

                                Where is my order... I am not tracking on my orders... How do track my orders... U compelsory answer me... I am order in cod..... How i get my order... Or how u delivery on my order... When my order is confirmed... U have an cheat me... Or tell me on answer... How many days on my order us staying on ashok nagar chennai... Give ur mobile number... Or address... I will go pay and get my orders.... Don't stupid me
                                +1 photos
                                Oct 19, 2019
                                Complaint marked as Resolved 
                                Verified Support
                                Sep 10, 2019
                                Club Factory Customer Care's response                                 Dear, SO[protected] shows RTO notified, if you still want the parcel, please be availabe for receiving.
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                                  A
                                  ARMY Sisters
                                  from Mumbai, Maharashtra
                                  Sep 8, 2019
                                  Resolved
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                                  Resolved

                                  Order no. So[protected]
                                  Order date 11-08-19
                                  Estimated delivery date 28-08-19
                                  Last date of delivery[protected]
                                  Tracking no-[protected]

                                  Its been a month and i dont know where my order is. It is prepaid by paytm wallet. I can't track it. Neither i can contact anyone.
                                  Please deliver the prder asap or just cancel it and refund my money.

                                  Club factory was one of my favorite app especially because of its fast delivery. But now i don't think i'm going to use it anytime soon.
                                  +1 photos
                                  Oct 12, 2019
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Sep 10, 2019
                                  Club Factory Customer Care's response                                   Dear,
                                  We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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                                    B
                                    Bhavyamitha
                                    from Bengaluru, Karnataka
                                    Sep 7, 2019
                                    Resolved
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                                    Resolved

                                    Address: Aswan plaza, kormangala, 560095

                                    I ordered kajal it cam i paid through google pay amount sent n deducted from my account they told they dint get the amount n dint give the product too called the person they told if amount deducted it ill be returned back by bank in 24 to 48 hrs but almost its 5days i dint my money i dint get my product too,
                                    Order no is so[protected], name vijaylakshmi
                                    Nov 12, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Sep 10, 2019
                                    Club Factory Customer Care's response                                     Dear, this order was shipped but you rejected the parcel。 Once seller gets the parcel you will get refund.
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                                      M
                                      Mansi Kasat
                                      from Mumbai, Maharashtra
                                      Sep 7, 2019
                                      Resolved
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                                      Resolved

                                      Address: 604 ugpg girls wing, Acharya donde marg, parel, Kem hospital, Mumbai City, Maharashtra, 400012

                                      Order id : [protected]
                                      Order placed on 17th august

                                      It's been so long but i still have not received my order. I tried contacting the club factory service center but it doesn't seem to be working.
                                      The order is stuck at the custom clearance and i'm not sure if it going to be delivered at all.
                                      Request you to please deliver the order as soon as possible or cancel the order and refund the prepaid amount
                                      Oct 16, 2019
                                      Complaint marked as Resolved 
                                      Sep 07, 2019
                                      Updated by Mansi Kasat                                       Attached below is a screenshot of my order details.

                                      Verified Support
                                      Sep 10, 2019
                                      Club Factory Customer Care's response                                       Dear,
                                      We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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                                      1 found this helpful
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                                        E
                                        exhale
                                        from Noida, Uttar Pradesh
                                        Sep 7, 2019
                                        Resolved
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                                        Resolved

                                        Address: C 805, Ajnara Homes, 201306

                                        I have returned two products and the refund of $7.84 is showing in club factory website but i can't withdraw it due to their stupid policy that i need to put a new number to get my refund and i don't any more new number to submit.

                                        Please allow me to withdraw my refund without any conditions.

                                        Order numbers:
                                        So[protected]
                                        So[protected]

                                        Thanks
                                        Yoosuf
                                        +1 photos
                                        Oct 19, 2019
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Sep 10, 2019
                                        Club Factory Customer Care's response                                         Dear, it seems you have withdrawn successfully now.
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