Club Factory Complaints & Reviews

My order number is so[protected]. It says it's already shipped and manifest has been uploaded. But it's already been days since there's no update on my tracking. I buy lots of stuff from clubfactory and i did not not face all this problem before but this time its taking alot of time to update my tracking details. And till now my tracking is stuck on manifest uploaded.

My three of the orders are stuck under customs clearance and delivery due date is also passed. I have paid huge amount. Have i got cheated or what? I have ordered lots of products from club factory and all were good in quality. But now these three items are taking too long to get delivered. I am mentioning the order numbers of three orders kindly have a look. (So[protected]
So[protected], so[protected]

I have ordered several items from club factory. But my order nos so[protected] & so[protected] are taking too long in clearance. For several days there is no movement.

Another order, so[protected], is delaying to be shipped. Atleast they should accelerate the process preparing the package.

Kindly resolve issue as i have already paid for the orders and don't intend to return.

Hello, i've ordered a 4pcs bracelet from club factory on 10 august the estimated delivery date was on 2nd september but there was no progress seen after 24th august i've tracked my parcel in delhivery.com website and there they are mentioning that the parcel didn't shipped. It's been a month. My club factory tracking id is [protected] and order id is so[protected].

I had purchased an tee of order number so[protected] the item was out of stock, so my money was refunded in my account but then i got logged out somehow and now it shows 0 in all i opened club factory after long and now my email address is shown not registered it's just a fraud i want my money back at any cost. This cancellation message was sent on 18th may 2019 at 5:31am. A screenshot is attached. Waiting for your reply.

Product came into customs check on sep 1, still now it is in customs check. Plz make sure it clears customs check.
I ordered on 26 aug 2019,
Estimated delivery - sep 13 2019
I should get till september 13 2019.
Order no - so[protected]
Tracking no - [protected]
Total -10 items.
Resolve my problem.

Since september 1 it is stuck in customs check, do resolve it soon.

I orderd a bluetooth handset from club factory on a sale after the delivery i found that my prduct was damaged as its only 1 side is working so i returned it and after 13 days i got my refund back in my club factory account but now when i am am trying to withdrawing my balance to my paytm its is showing request failed again and again whenever i try ...plzz help

We have revived sms regarding lucky draw and call from below no.
[protected]
To claim the prize
He is convincing my wife and asking her to credit some amount to claim the lucky draw
In terms of registration fee.

He called us in the morning just reciving after the massage from the unknown number it was also having email id [protected]@gmail.com to claim the prize

It is spoiling name of club factory

I ordered narrow tie 10 qty but came only one pack whereas the money was for 10 pack. I'm very much unhappy with the service. I have paid the money for 10 pack but receive only one it is indeed one of the most disregarding service that I have received from club factory. I need to return it back but having problem so I need some kind of help so if you can please do some necessity needs to return it back.

Hello,
My name is nikita bhumbare from Pune. I ordered samsung device support level U wireless bluetooth headset(buy 1 get 1) on 14th august worth Rs 1299.
sice 15 th august in tracking info its showing that order has been shipped. But it is yet not delivered to me. I tried calling on cust care, also mailed on cust care but no reply.

order num: S[protected]
Order date: 2019:8:14 10:33

I request you to deliver my order to me.
Thanks!
Nikita Bhumbare
[protected]

I had placed a pre-paid order on 26.8.2019 which was supposed to get delivered Now, after waiting for such a long time, in the app it says that the product is under cleace and no one is responding, 5th September 2019 till today and i haven't received my order till date. Tried reaching out for help, but its no where to be found. Given customer care no. Doesn't respond either. Very horrible service!

I cancelled your defective delivered shoes order no. So[protected] but you people automatically cancelled my return request... Now am calling to customer care number and you people again not responding well. And every time saying to me just wait for three days. And i am waiting from last 45 days.

Plz don't make ur image as a fraud company. I am highly disappointed with ur service.
Plz resolve my problem as soon as possible otherwise i will make sure that no one in my family, relative friend or in office will ever buy any product from your site.

Seriously i am really angry att your customer care and a horrible delvery experience from ecom services. I ordered a sunglass from your app 2 weeks and at the the same time i ordered an addidas shoe from flipkart bith i recieved at the same time. Shoe was too small and glaass didnt have any quality at all. For glasses i asked a refund from club factory and shoe for replacement at flipkart. After two days i recieved a call from deliver guy for the lickup of the product and i asked are you from flipkart for the shoe then he said yes. I gave him the shoe after sometime i found out that a message 'order has been recieved' in club factory app. The shoe was taken by your delvery guy and now it has reached banglore and the sunglass is with me and i got the refund for the glass. I contacted your customer service several time and they take half an hour to respond, they told me that they will contact thei senior department for this issue and will ensure that i will get the shoe back and within 48 hours you will call me. But no one called me. So today i call them and niw they are saying that they cant do nothing since i got the refund i mean seriously are you guys that pathetic you cant return flipkart product back

Thia is tracking number[protected]
My return id[protected]
Order id - od[protected]
Worst experience ever from you frauds

My order from club factory placed on[protected] showed delivery date of 3-9-2019 but have not delivered to me.in track record it is showing that handed over to courier but i have not been contacted. I tried calling service centre but no one answered. My order with order no. So[protected] have been payed through card. Please deliver my parcel as soon as possible.

I ordered for some dresses with the help of credit card but now i want to return my orders and trying to withdraw my balance in bank transfer but its showing withdrawal failed. Please help me soon refund id is sor (Protected). I got balance 32.98 usd (Rupees 2, 366). Please help fast. Waiting for your reply. My order no is so[protected] and so[protected]. Please help.

I have mistakenly ordered some items instead of those which i want to order. Please cancel my order so that i can buy another items from your site. Also please mention the charges and what refund i will get. Please i am your regular customer please cancel my order please. You don't have return facilites like amazon and flipkart gives us. The charges are too high. I really feel trapped. Please help me out. My order number is [club factory] no. So[protected]

I had 2 refund requested for the products purchased from club factory on 11th aug of which i have received the refund for one of the refund request which was amounting to usd 11.18 on 12th aug.

However for the 2nd refund amounting to usd 11.91, i have received the message for the refund amount in my account but when checked in my account i do not see ant refund received and on the site it shows withdrawal successful... Its incorrect, hence see an issue and hence would like to complaint for this issue and hence request the team to please act on the complaint and help me to get my refund back and take an action so that other consumers are not cheated this way.

Request to please take this complaint and let me know if you need more information on the same.

Thanks
Saakshi

Damaged sandles delivered. By mistake i returned that on retun to address written on invoice instead of seller and courier delivered they are not contacting to their that warehouse and asking for valid proof. Samecase was earlier happend with snapdeal bt they cooperate and initiate refund as that address was also linked to them but club factory just making us fool

I haven't received my order SO[protected] which was ordered on Jul 18th 2019. In the club factory app the status shown is handed over to forwarder. And on tracking[protected] delhivery shows Not picked up. I need my item delivered or refund. I have been reaching customer support and mailed you many times but didn't get any reply from your side.

Hello my name is ishita i want to cancel my order of cash on delivery on club factory, my order number is so[protected]. I had ordered the earphones it by mistake and i am not able to cancel on the app as the date has went on so it please cancel my order of jbl wireless earphones i won't be able to receive the order or afford it. Kindly cancel my order