Club Factory Complaints & Reviews

The product i received is poor quality and it small for me and i can't find a place to return. I even download the app but it is not give me option to return it. I want to return it so that i can order another one as it no use for me to keep this item. I have look for all the options in the app just to return it. I wish you guys have more user-friendly app.

Hello! I wanted to get this to your acknowledgement that I got a message showing that the delivery has been done successfully where as I haven't got the product yet . No one came to deliver the product I just got a call asking for the route of the house and I have him the details and just in a while I got a message telling that courier has been delivered I called back and enquired about it and he told that he would do it the next morning and it's been a day and a half no one showed up! Gimme a solution of how and when am I going to get my order .

Defected damaged product delivered and when because o[censored]nawareness i sent article to address written on invoice that is of ECOM EXPRESS Hadbast no 143 distt gurgaun haryana instead of seller address. I mailed many times and attach complete address written on invoice and trackon courier slip with no [protected] that item returned but still no refund.

I received a message and call stating i won some random lottery when getting a product from club factory on 28th and asked me to submit my bank ac information with 3500 by today only. I know that this is an absolute fraud but i'm afraid about the information he had about my number and place. How's this happening? This is invasion of privacy or is the whole club factory thing a scam?

I will purchased a hbs - 730 neckband bluetooth on 21-8-19 at rs 349, pyament is net banking system, my order number is so[protected]. But problem is materials out of stock this date. But my payament money not refund in my account as on date.
Two times i will complined but not refund my amount.
First time i have purchased a goods, but my opinion, club factory service very poor.
I requested, pls refund my money urgently.
Thank you

Club factory cheated me. They are not responding.i order on 3rd Aug and received on 26 th Aug.
Order number S[protected] out of 19 items 4 items missing or may be stolen
Delay in delivery
Poor package
Items missing
Seriously look into it
There is still no response from customer service
Solve my issue
I am not getting any response from customer service
Club factory cheated me
Please look into the matter and solve

Worst app. Never purchase anything from this. I purchased one earphone, they delivered damage product. No option of fund transfer in back account after getting the refund of the returned amount. Which is why you have to choose another worst product and the vicious cycle goes on. I never recommend this application to other people after experiencing non trustworthy and unreliable circumstances.

Hello,
This complaint is regarding order no: so[protected]. (Elastic long sleeves payjama suit)
I have ordered this product from club factory.
The product was delivered wrong. Pant size is different than shirt size. Now i am trying to do refund from app, it's showing that this item is not refundable. If it's not my mistake why should i keep it with me? I am unable to wear pant. And the main problem is, pant's size tag is not available it may be intentionally cut by manufacturers. If you deliver any faulty and cheap product how could we keep with us? It is costly too, so i can't afford to put it in dustbin.

I am trying to call customer care from last
5 days. But customer care is always busy unable to talk with them. I send mail but there is no reply to mail also.

Similarly i have one more complaints order no: so[protected].
The estimated time to delivered this product was 29th aug 2019. Now 4 days has been passed still i have not received the product. So i want to cancel this order as i am moving away from my home and unable to receive it. But club factory app is not having any facility to cancel and refund button will be activated after delivery. What should i do in this case?

I made two order on club factory and the order number is so[protected] and so[protected] i requested delhivery for fast delivery but they said club factory hasnt handed over the product and from 23rd august it's showing custom clearance when will i get my product delivered this was my first buy from clubfactory and i m highly disappointed by ur service because delhivery said clubfactory hasn't given them any product

Your delivery boy named lokesh form delhivery.
Sending unnecessary messages by taking my number from the details mentioned on my order. He text me that he wants to friendship with me etc etc. Take some action against him so that no one will misuse the personal details mentioned on order. Thank you
Details of delivery boy:-
No-[protected]
Delivery company - delhivery
Name of delivery boy - lokesh

I had a order in club factory site (Subjet to order no -SO[protected] on 17th August 2019 and the estimated delivery date was 25th August 2019. But today is 2nd September 2019 and still the same has not been received.

Sharing Tracking ID & Courier name here, I want quick resolution for the same..

Tracking ID:[protected]
Courier: delhivery

I had a order in club factory site (Subjet to order no -SO[protected] on 21st August 2019 and the estimated delivery date was 29th August 2019. But today is 2nd September 2019 and still the same has not been received.

Sharing Tracking ID & Courier name here, I want quick resolution for the same..

Tracking ID:[protected]
Courier: delhivery

My order no. So[protected] has been delivered but i want to return the product but it's still not showing in my account that its delivered. I want refund. Club factory is the worst app. Pls don't buy from there. Its still showing unpaid. I have also called the service many times but of no use. Is there any way i could get my money back? Any way to resolve this issue?

I have ordered a wallet from club factory but it is not showing in my application and not delivered till now plz send it soon. i have ordered it on[protected] and paid on same day plz help me with this my order No.SO[protected] plz send it fast and show it in club factory application.

Plz give me my product or give me my refund back as soon as possible

Sir
I have ordered my earpods from club factory but they are not working i'm unable to replace or return the item they are not responding to my chat also i have contacting them through online chat and also i have called them and waited for nearly 146 mins but they are not accepting my call at all i have been trying them to contact about my return status

I m complaining about my product no. So[protected] my name is tanisha nd i m from sec -117, noida. I applied to return my this product which was a pair of heels. And an agent come from ecom private limited who was come to be picked up my top bt he picked heels also and tht was belongs to express private limited. I nvr know the policies of club factory so returned my both product to the same agent bt its been over 12 days now nd there is no information at all for tht. It seems like ive lost my heels.. Pls conduct an enquiry nd find out my order no. So[protected] and refund me for the same. As i m sure it is with the same agent who has submitted my top order no. So[protected] to club factory. Nd i m refunded for this so pls check with tht agent. Nd hoping for a quick enquiry. As m like a regular customer of club factory.

I have placed a wrist watch order as a guest in club factory on date 25/08/2019, the order number is SO[protected].
when I track this order there showing shipped and it will be delive 02/09/19 and next showing "order owner error"but still today I not received my parcel.I am not able to see which courier will deliver my parcel and what is the awb number.

Ordered curtain but not satisfied want to return but no response received. As a rule if customer not satisfied with sent item material can return now customer care phone is not responding. Sir it’s matter of 800 rs so i am submitting this information if you can help in any way so that i can return received material my mobile [protected] pk sanghvi jhabua mp 457661

Hlo, club factory. I'm your regular customer and i really like this app but as for now, on 26th august i ordered an item and after recieving it i only got 1 out of 3 accessories of that item. My order no. Is so[protected] and it cost me rs1306 now i have applied for refund. I would be glad if only i could get all the items of the product as i really liked it.

Dear concerns,
Myself somya, orderd dress yesterday wd order id - so[protected], i wanted my order deliver till september 5, 2019 as on september 6, 2019 we have a function out of town, my purpose of making this order was for the function.
Kindly make it to the earliest its a request. Otherwise the dress which i had orderd will no longer be needed

Thanks & regards
Somya bhalla
[protected]
[protected]@gmail.com