Club Factory Complaints & Reviews

Address: Tropica Society, Ravet, Pune, Maharashtra, 400006

My name is Gyan Vardhan, I placed an order on 11th of August having ORDER NUMBER: SO[protected].
At the evening I receive a message that the order is delivered but I didn't receive any.

Please look into it as call your customer care several times but after minutes no one reply and call disconnected.
i also attached the screeshot of call make to your customer care number.

+1 photos

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Please cancel my order...I m so afraid and I am going to abroad coming after 6 Months please cancel the order I am requesting you a lot...cancel the order fast before it is shipped.
cancel it ...I am afraid because it will be shipped in few days so take a immediate reaction of canceling my order please cancel my order requesting club factory members a lot please CANCEL THE ORDER

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Address: Pune, Maharashtra

My order no.SO[protected] has not refunded my money of rs.279.27 in my bank account. It already took 15-20 days to transfermoney in my account. But still there is no amount refunded. I'm not satisfied with your order and now my money has also not transfer to my bank account. I'm not happy with your customer care also, i called them but they dont listen my complaint and put my call on hold.

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I have ordered few items through club factory on 2nd august. I couldn't track my oder after 16th of august. The estimated delivery was in 20th august but i didn't received my order yet. The courier was found to be delhivery. Kindly go through the issue and do needful either to deliver my order or to refund the amount which i have already paid.
Thank you

+2 photos

Oct 6, 2019

Complaint marked as Resolved

Verified Support

Aug 28, 2019

Club Factory Customer Care's response Dear, for this issue, please contact our customer service in the APP, we will contact courier to solve your problem.

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H

harsha lakhmani

from Mumbai, Maharashtra

Aug 27, 2019

I ordered a gift for my frnd and it is been more than 15 days the order is not delivered and it is shipped and reached at consignment location, even a received a call regarding a deliverey but the order is not delivered. Ease check and revert when will the order will be received.. please speed up the process and deliver the product asap

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S

Sipu5

from Mumbai, Maharashtra

Aug 27, 2019

Sir I ordered a saree and paid the money through phone pay and money was deducted from my account and money was deducted but order not placed

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C

Cece Hmar

from Saiha, Mizoram

Sep 8, 2019

i haven't receive my order i have already paid ihave an order 11 august but not deliverd from now.plese help me

haven't received my order yet - Comment #3529871 - Image #0

haven't received my order yet - Comment #3529871 - Image #1

haven't received my order yet - Comment #3529871 - Image #2

haven't received my order yet - Comment #3529871 - Image #3

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Address: Udupi, Karnataka, 574117

I am Anwar Shaikh. I have ordered Wireless Earphone on 30th July 2019. But still not received. Last on 2nd Aug it was showing Its in Custom Clearance, take 2-3 days to clear it. now almost 25days But No response and no update on portal. Please deliver my order or cancel it. They don't allow us to cancel. If this site is having lot of complaint. Why don't authority block this site. I mailed also but no response.

Oct 5, 2019

Complaint marked as Resolved

Verified Support

Aug 28, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

May 19, 2020

Updated by national2india now its cleared and i received parcel.

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Y

Yushant Sharma

from Karnal, Haryana

Aug 27, 2019

By mistaken I have submitted the price of two watches instead of one

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D

Dhivya K

from Chennai, Tamil Nadu

Aug 27, 2019

I just ordered the MAC Matchmaster SPF 15 Foundation on 05 Aug and i got message on 16 Aug from club factory. The order was cancalled bcz of courier couldn't picked and mentioned like amount will be refunded. But still i didn't get it. When i will get the refund amount.

Order No : SO[protected]

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R

Rinkesh Singh

from Gurgaon, Haryana

Aug 27, 2019

From 13th August it is showing that my package is at custom clearance but it takes three days at custom clearance.Today is 19th August but it is still showing at custom clearance.l ordered my product at 9th August but it is getting too late.l think your delivery service is very bad l was not expecting this from club factory

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M

Mita Landge

from Pune, Maharashtra

Aug 27, 2019

I have done the payment for my order. It shows in app as delivered.
and its not yet delivered.
when i try to call the helpline, no response.
Even i tried to mail the clubfactory. No response.

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Address: Suprabha canteen, IIT campus,, Chennai, Tamil Nadu, 600036

Dear Sir/Madam, I am Satyender working as a daily wage labourer at a food stall at IIT Madras campus for the past three years. I came to know about your web portal through which I have ordered a t shirt and it was too large and I returned it. My order no[protected]. it has been more than two months and I have not received the refund amount. Please can you do the needful. Since every paise that I earn counts, I sincerely and earnestly look into my issue and return the amount as soon as possible.

Verified Support

Aug 28, 2019

Club Factory Customer Care's response Dear, we have issued refund to your APP balance, please check.

Aug 28, 2019

Updated by sureee since the account app got deleted and not able to make use of the amount, please can you make it possible to hand over the amount in person

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P

Pukhraj nagar

from Mumbai, Maharashtra

Aug 27, 2019

I wanted to flexible mobile cover but it is a harder one so i want to replace it

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S

Sai Subhash

from Mumbai, Maharashtra

Aug 27, 2019

[protected]

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Ah Ngip Sal'li

from Mumbai, Maharashtra

Aug 27, 2019

I order a product and it's been too long yet I didn't receive my parcel yet ..
Estimate delivery is 21 August yet still I didn't receive my order

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chitra g

from Mumbai, Maharashtra

Aug 27, 2019

I ordered on aug 8th..today aug 21st..till now i didn't get any single notification ..i want to cancel my order...poor customer care service

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R

rajsfloyd

from Ranchi, Jharkhand

Aug 27, 2019

Quality Issue

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Address: 380061

I have given order to club factory on 04/08/2019, but till date my item is not received to me and also I can't racking my order. my order is conform and amount is already deducted from my account. I have so many time to conect by customer care number no one is replying and only casate is runing so ling time. This club factory is very bad service. I ahve also three time given mail to clubfactory customer mail also not single reply.

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Denny sympli

from Serchhip, Mizoram

Aug 27, 2019

My account club factory i just log out and i forgot my password so i have to created new account which in the previous account that i had sent a message that i'am very dissapointed with the size of the shoe and sweatshirt so now i couldn't open my previous account and the meesage too

till date given order no so 122405109 is not received to me and I can't track my order. - Comment #3520724 - Image #0

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S

Sukhasingh

from Mumbai, Maharashtra

Aug 27, 2019

My tracking number[protected]. My product not received me I call tha customer he told me your product already dilevered

till date given order no so 122405109 is not received to me and I can't track my order. - Comment #3520763 - Image #0

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ζυ Ηα ιβ

from Mumbai, Maharashtra

Aug 27, 2019

I order this product for my friend ...now he is not having money to pay for order so i want to return the order...please help me to come out of that...this will.be your kindness ..i opologise your team

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S

Srikanth Rangavarjula

from Hyderabad, Telangana

Aug 27, 2019

I have ordered a product from club factory order id follows : SO[protected] and tracking id follows :[protected]. Got message from club factory says item was delivered 2 days ago but haven't received any item till today. When contacting customer care the number was always busy.

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Srikanth Rangavarjula's reply, Aug 23, 2019

Contacting the customer care from the day i received message saying "Item was delivered" but no luck, then i checked for consumer forum about complaining then i can see more complaints towards club factory, Please let me know if required any additional information, Please resolve the issue ASAP. I just bought an item worth 99/- to check reliable and genuinity of the product and the shopping app now i lost my trust on it.

N

Nandini Madan

from Delhi, Delhi

Aug 27, 2019

M3 my device my life intelligence health bracelet

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Nandini Madan's reply, Aug 20, 2019

How to charge the band

J

Jayesh Vadariya

from Mumbai, Maharashtra

Aug 27, 2019

My order I'd is SO[protected], I want to refund it
Please address me, because order is not showing in application itself.

Also I checked the sound quality is bad.hence I don't want this order.

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K

kashaf shaikh

from Pune, Maharashtra

Aug 27, 2019

I ordered one airpod which was costing 195 rupees due to independence day offer i cancelled because the delivery period was very long, I cancelled the product 4-5 days earlier still i haven't received the cash

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Amol Marakwad

from Bhusawal, Maharashtra

Aug 27, 2019

10 days ago i had a mp3 player booking on the club factory.com But this order not deliverd.

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Address: pune mumbai bypass highway tathawade pune, 411033

I m Rachana From Maharashtra. my order number is SO[protected] order date is 16/07/2019.order product is home sealing machine and hand press sealing machine I already paid rs.355/-my customs clearance date was 23 July but now at the 26/08/2019 nothing process done by club factory. no message and no information provided by the club factory give me my product or refund my money back. how irresponsible behavior of club factory please someone tells me is this fraud company and cheats people.

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Sapna Dabroch

from Mumbai, Maharashtra

Aug 27, 2019

I buy the ladies kurtis but quality of cloth is not good so I have request for return my order at 14 August but today dated 20 August No person contract me after 6 days to pic the return order Anil Kumar [protected]

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Amol Marakwad

from Bhusawal, Maharashtra

Aug 27, 2019

I would like to say you I am very upset club factory service. my order is compact digital mp3 Music player with micro sd card support and clip safety simple mp3. But club factory company was deliverd me a watch belt.
I am very nervous his Club factory service. I hope that my complaint to take and a quick action on Club factory company.

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R

rajendradesai

from Pune, Maharashtra

Aug 27, 2019

Dear Sir,
your operator Mr. Ravi Kumar Gupta - phone no. [protected] he use my card for personal use of Rs.80844 /- & 40849

Kindly help me
Thanks.

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L

laddu6600

from Hyderabad, Telangana

Aug 27, 2019

I have not yet received the package till now & which was ordered on July 16th

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J

Janavi Lanjewar

from Mumbai, Maharashtra

Aug 27, 2019

My product is not receive

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Address: 173001

Hello, i am shubhangi chaudhary from himachal pradesh. I want to cancel my order so[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Shubhangi chaudhary
[protected]@gmail.com

Sep 27, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear, this order is canceled for you.

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K

krishkannan07

from Chennai, Tamil Nadu

Aug 27, 2019

I have two ordered two shirts
1.Red Check shirt For Men-M
2.Balino London Black Casual Shirt for Men-1

Order number: SO[protected]

But I have received wrong item Only one shirt I have uploaded the shirt

cancel my order so131417993 - Comment #3520226 - Image #0

cancel my order so131417993 - Comment #3520226 - Image #1

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Address: Merit Honda..Near New bus stand, 127021

I ordered on 17th aug earbuds, and today i received & open this i found only 1.. But when i ordered the product therr was 2.. I recieved only 1.. Seriously very disappoimted with club factory.. If i paid fully then why i get only 1.. I want solution asap money refund or my actual order.. So much disappointed. I[censored] can return my money then ok otherwise you send my correct order..
[protected]

Oct 15, 2019

Complaint marked as Resolved

i want my money back asap

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear, please contact our live chat in the APP with your SO number.

Oct 15, 2019

Updated by sweetiraheja still my complaint not resolved however u mention its resolved

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S

Swatjerry

from Mumbai, Maharashtra

Aug 27, 2019

Today at 10:37 am I have received a fake call regarding a lucky draw winner contest. They asked me to share my bank details ie. A/C no, ifsc code . They also had my contact number even my address.

bluetooth delivery not satisfactory - Comment #3520219 - Image #0

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Address: Gorakhpur, Uttar Pradesh, 273202

I have my order no. So[protected]. I got a message from both delhivery courier and club factory that these item got delivered evening after 7 o clock on 16th august 2019. I tried to call the delivery boy who had delivered earlier but he did not attend the call. Next day he said that he will deliver as soon as possible. Till 20th of august he said that he doesn't have my number and address so on and when i said my address he said he is coming but didn't come. Till today we have received these items. What shall i do now?

Oct 7, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear, please contact our live chat for this issue, our agent will contact courier.

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Er Kuldeep Manwal

from Mumbai, Maharashtra

Aug 27, 2019

Mera order delivered nhi hua hai delivery boy call tak nhi utha rahe hai delivery boy contact number : [protected], [protected] ...
My contact number: [protected]

not received the order but shown as delivered - Comment #3520432 - Image #0

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Address: Param - 3, kidwai nagar soc, plot no 43/2, 150ft ring road, RAJKOT, GUJARAT, 360005, Rajkot, Gujarat, 360005

Website: Clubfactory.com

I've ordered a bracelet on august 7th. I've paid the money with paytm and ordered confirmed. I tracked the order 2 days later and it showed order is shipped, then 2 days later i saw that order in on the plane, then 2 days later i saw that order is at custom. Clearance it may take 2-3 days. But since then i'm not being updated about tracking it shows the order is handed over to lm-delhivery but it still not arrived it shows the order will arrive between 15-25 august and its 26 still not got it.

+2 photos

Sep 30, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: VPO palkwah teh. Haroli distt. Una himachal pardesh

I order a lower on club factory my order will come in 10-15 days but i don't get it yet. I track my order it will allwayas under clearance. Thay don't my money refund. Its not fair for costmer's satisfaction. Thay also don't have helpline number or helpline website. If thay don't give my money back. I go against than in court or fir on tham. Its not good for business of tham.

+1 photos

Oct 7, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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A

Amair Malik

from Hyderabad, Telangana

Aug 27, 2019

Prize department call me I won car mahindra xuv 500 tds charges 8500 gst tax 25000 pay
And you win 17 lakhs I am payd all money but
No giving me money all is fraud

i order a lower. but i don't get it yet. - Comment #3520314 - Image #0

i order a lower. but i don't get it yet. - Comment #3520314 - Image #1

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Address: Hno 1212 sec 9, Jhajjar, Haryana, 124507

I want to return the saree ordered on[protected].My order no is SO[protected] and the product is delivered on[protected]. The saree that i ordered is defected and i want to return it back.. The amount that i paid should be sent back to the same bank account.. I am using this complain because i ordered as a guest and that is mistake and that’s why i am trying to completing the 350 words mark that you are asking mee to.

Sep 27, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response dear, please clicke find guest order in the APP for appky for return.

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Address: #388 new haragobind colony, Bahadurgarh ,patiala , punjab, 147001

Hlo sir. I want to complaint that I ordered two items from club factory. First of all it took so long on custom department. And now I have got the message on my mobile number that my order has been delivered but in actual I didn't recieve any order. My SO number is SO[protected] . I recieved message on 19 August 2019 and it is 24 August today. I request club factory to either deliver me my order as soon or refund me my money back as I have already paid online. It is very disappointing to know that club factory brand name is doing such errors.

Oct 15, 2019

Complaint marked as Resolved

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: IIM Bangalore, 560076

It's been a long time I'm tracking my order, it's worth over ₹2000, the orders are stuck in flight & in clearance over a week now. I ordered these on 10th & 17th August. The order status is not getting updated at all. The courier service with the tracking number has told that they have not yet picked the order (Delhivery : [protected] & [protected]) & this has got me worked a lot. Please either deliver fast or provide an update or initiate a refund. Reading more n more about club factory on this complaint forum has aggravated my worries. Provide a solution soon.

Sep 28, 2019

Complaint marked as Resolved

Aug 25, 2019

Updated by Smmitra19 Why is there no response on this complaint??

Verified Support

Aug 26, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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Address: 143531

I have ordered ear phone on 26 july 2019 with order no so[protected] in club factory app. App is showing deleivery on 3 august 2019. But i did not receive it yet. I talked to customer care but thry are not giving satisfactory response. Now they are not enquired for this nor refunding my money back. They have sent me proof of recieving receipt but what signature is present there not matched with my sihnature i dont know to whom they have deleivered it. They had not even contacted me when the delievery had to done on 3 august. Kindly provide solution

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Address: H/w 30, Rajrajeswari tola,sasthitala, Hooghly, West Bengal, 712105

I have placed an order on club factory without signing into an account. I placed the order on 17th of august. I have paid the money but have not recieved the item and instantly recieved a confirmation message. The order no is so[protected]. I need information about what has happened and i need kt to be solved. The delivery was supposed to be on 23rd of august and i haven't revieced it even today (24th). I need to know what went wrong and when will i recieve it. And if i dont recieve the product how will i get my money back?

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Address: Nashik, Maharashtra, 422003

I tried calling your india customer service helpline number million times, but it's always busy. I also mailed from the my personal id, but no response. You have pathetic customer service.

We have ordered 2 laptop bags but only received 1, also we have maid a payment for 2 bags.

We want our 1 remaining bag has to delivered.

Note:- pl improve your customer services, its very very pathetic.

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I am ansuman das, i have ordered headphones on club factory on 9th august 2019 and estimated date of delivery was given 17th august and today's date is 24th august 2019 and still now i haven't received my package. The customer care is even worst they are not lodging my complaint nor they are letting me talk to any senior. My order number is so[protected].

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 106

products not delivered

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my order number is so131287940..cancel my order

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my order money has not refunded

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haven't received my order yet

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fraud and fake shopping site

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not received refund amount for my order 533940102

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till date given order no so 122405109 is not received to me and I can't track my order.

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product not delivered by club factory

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cancel my order so131417993

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bluetooth delivery not satisfactory

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not received the order but shown as delivered

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club factory didn't deliver my order

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i order a lower. but i don't get it yet.

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return of the saree

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product delivery fault

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so125319459 & so128284281 stuck in flight or clearance

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I have not received my order yet. they have delivered it to someone else. now they are not refunding my money back for enquiry fo

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not being able to track the order

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bag not received

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package is not delivered

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