Claimed

Club Factory Complaints & Reviews

1.1
Last updated Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
Quick Links
Statistics
Share
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Club Factory
Customer Service Contacts

Club Factory Phone Numbers

Phone
+86 571 8689 1965
4404
1520
+86 185 5739 6868
1630
947

Club Factory Website

Club Factory Head Office Address

478 Wensan Road, Zhejiang
Hangzhou
China
310000

Club Factory reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Address:Lower Parel, Mumbai, Maharashtra 400013

Hi, my name is jakir adhal, i have one order in there company. My order no. Is so[protected]. I am order this product dated 22 june 2020. But still this product is not delivered.
I requested sir, this order send the my place. Ortherwise my payment give.. Me
Thankfully..
My contact no. Is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nasiginss
Report
Copy

Refund is not yet credited

"In 1st weeks of May i ordered some cloth, watches and foot wares from club factory thru online. And after 2 weeks of my order date some how i seen the message from club factory that "your orders have been cancelled due to out of stock the item and your money will be refunded within 10 working days. But now 2 months is over yet to credited by refund. Pls. Do the needful."...
+9 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I ordered from club factory on 14th of june. It took so mch time already in shipping from international warehouse, and now from 26th of july it is stuck in custom clearance. It is not showing any approximate delivery date or anything. Plzz help me out anf deliver it asap....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Savitha Sudheer
Report
Copy

Womens wedge sandals

I ordered above on 29th July but the order is still in preparation stage. I want it as early as possible.....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
U. R. Jameel
Report
Copy

I am from India

Address:Plot no.19b A.J.Colony 4th street Royapuram chennai 13

I order lots of things in club factory now India banned club factory how can I get my refund please contact me my India contact No is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I m trying since last 3 weeks to withdraw my balance ...but it is always showing system error or digits are not correct or contact customer service ...i request you to please resolve my problem as soon as possible ...
Thank you...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
achal shrivastava
Report
Copy

money withdraw

I am not able to withdraw my money from club factory app, it says contact customer service. Please issue my money withdraw of $16.68 as soon as possible....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arifmaredia
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not let me cancel my order even though it's not shipped

My name is arif maredia and my order number is so[protected] wanted to cancel my order but it don't let me do it order says it in process "not shiped" and there is no tracking number available also i have email club factory but they have not respond yet please cancel my order as government has ban the club factory app. Thank you....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I ordered and returned ever diva jean combo in the club factory. I received on 16 june 2020 and returned on 17 june 2020. Tracking id is [protected] and order id is son[protected]_1. The delhivery partner did not deliver that item to the seller. So that seller rejected my return. I tracked the product status in delhivery website, from four days the status was not changing and expected delivery date is showing as invalid date. Please...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Maple block, flat- 1019,Raintree park,Opp nagarjuna university,nambur

My so number is[protected] my order details are also empty...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varun Singla 24
Report
Copy

Order stuck in customs clearence

My 2 ordwrs are stuck in customs clearence for a long time screenshot of orders are attached below. Pls help...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Namagundla
Report
Copy

Regarding non receipt of my goods

Address:no.362, 9th Man , subramanyapura post, turhally layout, Jayangara Housring sodiety ltd, bangalore -560061

I booked on 23/24/03/2020 for barber desk, but till today i did not receive the goods my order number is so[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sheshgupta
Report
Copy

No refund initiated

I order a shoe three months back. They rejected my order but they have not been transfering the refund to my account. I have been asking them to do so but i have been refused by saying that my issue will be resolved in 3 dayss. However its been three months...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Order no SO[protected] is still pending . dispatch the order or else return my money immediately.
Kind sort out the issue on urgent basis....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vg vipul gupta
Report
Copy

Dispatched product and money refund

Address:Gurgaon

Products are not dispatched from wearhouse and money of one product haven't refunded...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Karanchery Hussain
from Bengaluru, Karnataka
Report
Copy

Return request problem

Address:[email protected]

Not getting ordered product. But product is not match. Discription photo is not match in booked product...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Karanchery Hussain
from Bengaluru, Karnataka
Report
Copy

Return not getting

Address:[email protected]

Refund delay...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anchala Shahi
Report
Copy

Products are stuck in custom clearance

I ordered about 5 pairs of sandals through club factory about a month ago and whenever i track my shipments it shows at custom clearance from about 12 days. Screenshots of my product details attached below....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
RohitR43893149
Report
Copy

Totally fraud chinese company

Club factory is a totally fraud chinese company deducted my money not giving refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:H no 161 shanti nagar jabalpur

I want to return the product as colour is different from sele Ted product colour....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy