Club Factory Complaints & Reviews

Dear guest_cbe2b8d2d99246f58a28d178e63f9aa3,
Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so14515065. Against this order no i don't want this type of product so i am requesting to you refund/credit my payment in the same account. I have attached the payment details
Regards
Satvir joshi
[protected]

You just made a successful payment of rs. 1217.28 at club factory india private limited

For future reference, your order id is 201803030548372568104.

Thanks,

Paytm team

Did not receive my order # so14566429. I placed the order on 4th of march and i don’t the order on my app and i can’t even track my order. It’s so difficult to get in touch with club factory. The customer service number doesn’t work. I need my order immediately. There is no where i can track my order or get through and talk to the customer service. This one of the worst customer service ever and this kind of online companies should be banned from selling online. Kindly contact me on [protected]

My order no. Is 15087047. I have ordered on 12.03.2018. i have ordered of amount Rs. 1719.24. I want to cancel my order as I am unavailable on the date of delivery. So kindly cancel this order and refund my money to the account. I will be in Odisha and unknowingly I have placed an order. I want it to be cancelled or if possible delivered by 26th March 2018.

Hello guys, you guys raising my temper like anything.I never seen such a worst service in my life time.I've given the order on 21st feb and till now i didn't received my order. I just fed up with you the service you provided. What ### is this!! It's doesn't make sense..not at all fair..
My order number is: SO14057344
AWB No:[protected]

These people doesn't know how to talk... when called for a refund request, these ### respond in a language which is really not appreciable and definitely suitable for them to get sued in the court...
Whoever owns this business, needs to pay attention to the customer service executives to keep this brand running.

YES, THEY ASK FOR THE CARD DETAILS WHICH ARE LEGALLY NOT ALLOWED. #JustDial had provided the details where this information was asked by te #clubfactory CUSTOMER CARE person which makes the inter-relation of the businesses blurred and I request a #JustDial to immediately break the contract with this brand so that the owner gets the notification about why things are turning wrong, if at all he/she cares. If he is also included in this fishy business, then god save such brands!!

I had placed order for 2 handbags where the product I received was completely different than what was photoshoped on the website. The quality was pathetic and most importantly the people who are there on CUSTOMER CARE lines, doesn't know how to talk.

THIS IS A SERIOUS CONCERN AND MUST BE TAKEN INTO ACCOUNT AS TODAY MOST OF THE PEOPLE ARE SHOPPIN GONLINE AND THE MONEY IS GETTING INVESTED. IF REGISTRAR OF COMPANIES ALLOWS SUCH BUSINESSES TO RUN THEN THE FAITH IN THE BRANDS WILL BE LOST.

ITS AN ALARMING SITUATION!

I have placed the order on 30th jan 2018. And after making payment for the same. They informed that one of your item is out of stock. They payment for the same item is not yet refunded by club factory.? Order no. So13167372. On the app it just shows that refund request is approved, but nothing till date is been received in actual account.
Very poor service. No proper customer feedback. When called customer care they ask for personal card details? Who does this? Whole things is fraud.
Totally fraud. They just cheat customer showing variety of products on their site.
So many complaints regarding same issue from so many clients. Alteast have a courtesy to reply for the same.

My order has been stuck in the same location for over a week. Everyday i ask those bimbos at the helpline they say that they have it undercontroll, today all of a sudden the realise they dont. I am furious and would probably stab these people if i saw them. There has been no progress and they still say they have it under control. Worst costumer service ever.

I was not joking when i said i would stab them.

I have made a purchase on[protected] mens mesh casual sneaker via order no so15057715 i got a message that my order is confirmed. So when i tried to call the customer care of club factory they said my order has been cancelled so we can't deliver your order. But in the website order is showing confirmed so i ask them for my refund & the customer care executive is telling me that i have to provide my credit card details like credit card number cvv code expiry date for the refund when i ask them why should i give you my credit card details they r telling me we can't refund your money go wait for 3, 4 months i said to them this is not the right way to talk to the customer. His reply was 'toh kya haath jood kar pranaam kare kya'
All i want to know they are a fraud & i want my refund

My order tracking number is[protected]
I placed the order before valentines day but haven't received it yet. Earlier it didn't show any progress. Then the tracking no. Said that it will get delivered by 1st of march but now till 11th of march it is showing that shipment has been picked up but no sign of delivery yet.
My email id is apoorvatrivedi.[protected]@gmail.com

I had ordered some stuff on feb 10 n estimated delivery was on feb 28 but still i have not delivered with order!! My order no is so13583404
N no update from website!!
Very disappointed from club factory delivery! Please do some thing about it!! I have function this week i need to get that parcel as early as possible!!!
Club factory i thought to be a good online shopping site!! But it turned to be not! No response from company side
!! Even money been paid earlier!! If you cannot send the items on estimated date then why you guys give estimated date!!

A part of my order is missing... I have ordered 6 items but i received only 4 items.. I was about to receive it by 22th of feb and till now i didn't receive now it is 10th march but still i didn't receive... My order number is so13388302.. Please look into the matter and send me my products or else do refund my money... Please work it out.... Send me my order

Hello sir club factory k kissi b customer care ko call kro woh debit card number nd code leta hae or sara paisa nikklwa leta hae sara aisa krta hae koi b sahi guide nahi krda sara fraud hae logo ko lutna ma lga haee[protected],[protected] dono number internet par hae club factory k but jab b call kro personal information mangta hae or account khali kr deta hae koi b club factory sa shopping mat krnafraudd hae sara 🙏🏻

Why the order status showed is order expired where in u have paid the amount. You better deliver the product asap if you don't want any case and problem from my side. You are cheaters. I[censored] can't deliver the order refund my payment.
My order number is so14568349. Order was placed on march 4 2018 and order was suppose to be delivered on 8march. Where is my order??

I have ordered few dresses on 18th feb 2018 and made the online payment. It is updated on the website that i have received my order on 8th march 2018 but nothing is received at my end. When i tried contacting the courier partner gati with the tracking number given on the website they are saying that none of the tracking number starts with 2 instead it must start with 6 but that is the only number given on the website. Kindly update about my order

Hi i placed an order for 2 backpacks, a phone case and an earring on 2/2/18 for which i have received only a single bag out of 4 products where are purchased under order number# so13328933. On the club factory app it shows all the products have been delivered. I tried reaching the customer service dept but their phone number seems be disconnected. Please send a notification to this company's consumer services dept about the matter. It be very helpful if they can refund or kindly send all the products. If not done, i'll take this matter up with higher authorities of governing bodies under which club factory falls.

Please reach me on my cellphone.

Thank you,
Samim ansari
[protected]

I have call from club factory by this [protected] no by regarding my parcel had not yet come so they said me that i will refund u you money so he asked my debit card no and hack my account my 12000 rs has been removed,
So pls do not buy product from club factory they are doing fraud by the name of club factory

So my product also not came and my money also had been removed by fraud..
This are also doing in online shoping, so pls beware of all things

Hi, clubfactory site is more attractive with products. For attracting customers but products are not really existed every review which is reflected is, they only updated for making fraud - once anyone tries to order it asks payment first if we did that’s all you don’t get money back. This is a serious thing already complaint registered on this. Don’t ever try to book products here...

I Preetha Kurup, ordered women's beach platform slipper, brown coloured, size 7 on 14/02/2018 on club factory. I have not yet received my product. It was my 1st order which came out to be a very bad experience. I expect a promt reply from your side or else I will go in consumer forum. I request you not to cheat the customers.
Order number.: SO13705251
Tracking no.[protected] through gati.

Account does not show order inspire of correct credentials. No news of the order. Can’t track it. Customer support unhelpful. Why does club factory not show my orders against my account? Also they say they can’t cancel now. Ridiculous customer service. Where does it say on the website it cannot be cancelled after shipping? I think it’s a fraudulent site/company

I have mailed you 3 times regarding the return of my one of the product which i bought from your site. But i have not received any reply from your site. Moreover contact number which is given for the complaint queries is also not working.
It is like you are making fool of people. Please resolve my issue. Otherwise i will publish the whole scenario on social media which will definitely hamper your sale and image of the company.