Club Factory Complaints & Reviews

My order no. Is so14695811 i orderd on 3rd of march, 2018 for rs.3655.58 total 15 items are there on checking tracking details i only received your item is reschdule... Please notify me how long it will take... I want my order as soon as possbile. Pleasee take note of that and help me to get my complaint resolved.
Your customer care no is invalid. I am very disappointed with your service it has been 15 days but i didnt received a confirm delivery date.

My order has been confirmed on 16 february2018 21:5pm. I have ordered four items and after making payment for the same. They informed that three of your item is out of stock. The payment for the items is not yet refunded by club factory. Order no.13824872. On the app it just shows that ‘your payment has been refunded’, but nothing till date has been received in actual account.
Very poor service. No proper customer feedback.
Totally fraud. They just cheat customer showing variety of products on their site.
So many complaints regarding same issue from so many clients. Alteast have a courtesy to reply for the same.

It's going to be 3 weeks i haven't recieved my order every day i check the tracking order it's always like on the way. For next day i am seeing this message from last 3 weeks when will i receive my order
Order number - so14876199
And the customer care number is invalid
For where will we resolve are problem
Please let me know soon
And my
Order number - so14876199
Is also having the same problem
Please resolve it

I got a dress today morning order no. So14468498 and i was upset because one dress was torn and the handbag was in bad shape as it was squeezed, my apricot color heels had black marks on it.. I dont know why such quality product was given. I ordered a small dress and it came in a very big size.
I wanted to do te refund and i talked to the customer care "mr. Vishal chandala club" and after seeing the pictures he said.. We saw the pictures and tgey all are good. Is the customer service blind. Cant see a picture of the dress on which i have stuck my finger out showing the dress is torn.
They said i will have to bare shipping charge.. But club factory says if its their fault and error, they compensate some amount of the shipping charge.

I am very upset, seeing the customer care response. How dare them to question a customer's integrity, beside i have send the pictures.
I have uploaded the piks here. The dress which has size issues.. I couldnt even try it as it was very big and few things like sandles color on pik and reality are different.. These all issues i understand..
But when dress is torn and cases like this.. You guys should check what quality you are providing

I had ordered a foundation brush with my email [protected]@gmail.com, while checking the tracking number it is shown that i have already received the item. But no one had called me or i didn’t receive any parcel...i lost ma money by buying things from that website. It has to be delivered on 8th march but it is still not delivered. The website is not providing any phone number inorder to contact them

Namaste,
with reference to the order number: SO14405574 dated 1 March 2018 & item NO. : XXX[protected]N, the quantity shown on the web site is for set of 5, but the quantity received by us is single pair, the second item with item NO. : JMR[protected]N the product description clearly says " Earbud Wireless Headphones " but the received single "Headphone", Hope will arrange the necessary balance item dispatch on priority.
For any further clarification please call on [protected]

My order id is SO14244788 in which i ordered 2 silicone ice tray which was damaged when i received it.i had paid 259.44INR for both trays but when i complained to customer support and had conversation with customer support where they refuse to refund full amount.they are not refunding me full amount which is 259.44INR instead they are just refunding me 32INR

I ordered yellow jacket from Club Factory. But colour is worst and size too.
My order id is SO13895901 and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
Please let me the producer and I want refund money, worst company and worst costumer experience. Fake company from China. Please don't use this website.
Hope to get proper guidance from this site as they are not replying on facebook too.

Thanks

It's going to be 1 month i haven't recieved my order every day i check the tracking order it's always like reschedule for next day i am seeing this message from last 1 month when will i receive my order
Order number - so14076255
And the customer care number is invalid
For where will we resolve are problem
Please let me know soon
And my
Order number - so14741208
Is also having the same problem
Please resolve it asap

Ye company bekar hai. Ek ek month ke baad to products ata hai or uska bhai data nhi ki sahi hai ya khrab. Main shirt kharidi the fati hue bhej di or jb mene refund manga to. Bs chat krta reheta hai support pr. Is company ko band bona chahiye or meri money refund karin hai.

This company is very worst and bad. I purchased three products. All product are not similar as image look in website. I have applied for return but company did not give any response. Company should be closed this china company. And i want my money inr 2458. Rupees

My order no. is SO14406006 ordered on 1st of march and didnt delivered till date. i am big fan of club factory collection. and i already had paid the bill for order. plz tell when will i receive my order as soon as possible.its too late .this is the not good impression on customers.because i need that items soon.if we will receive order on the time dat is y we will order next items. so plz reply

Sir/madam i had placed a order to mundra (gujrat), which was delivered to wrong reciever by your courier services. I hadn't received my courier yet and it is showing in tracking phase that it is delivered.. Its a really big concern i want my courier as soon as possible...

Sending you a attached copy of my reciept. And waiting for your valid action

THANKS...

I have place order in club factory on 2 March'2018 and my ID is SO14450515 and i have made the payment through my net banking an amount of Rs. 958/- last communication from them on 09 March'2018 saying that order has shipped and tracking no is[protected]. till date i am not able to find where my order. please help me to find order. not able to see any other details in Gati site also.

I ordered few bags on club factory on 2/03/2018, it was not showing COD so i paid through paytm and order was confirmed. I got a message from club factory saying your order no:SO14472809 has been processed and shipped on 6/3/2018...but there is no call or further message regarding my shipment...and i saw many negative reviews of club factory that this is a fake website...i want to know when will i be getting my shipment...please help me to get the shipment or refund...

I have ordered two items from you on 09. March.2018, but still no idea where the order is?. How would i track my order, and what is my tracking id. My order nos : so14915800 and so14916508.

Kindly revert back.   replace all

Tracking number is[protected] your tracking number is[protected].

Dear team @ club factory,

I did not find any email id to route this.. This was the
Only mail id i could find.. So pls help

My order number is
So14516266
I need to return the items : two shirts n one jacket
The fit is not right n i want to return the items.

Pls confirm the address where to ship them back
And about the refund..
I need the refund of my amount in full

Also when i contacted the customer support for refund.. The person asked me for my debit / credit cards details.. I told him it was an online transfer via net banking still he kept asking me for debit and credit card details..

Is this some kind of a fraud happening or support to customer

I am really afraid now...

Thanks
Radhika joneja
[protected]

I order one "casual slim long sleeve shirt item no. Xxx[protected]n".

When i paid the amount from credit card on[protected], it showed me unpaid. Therefore
I tried paying two times, both times amount is deducted from my bank account.
Order of one item is confirmed. But the another deducted amount is not recorded on club factory.

Yours faithfully

Phuritshabam bisheshar singh
Email: bisheshwar. [protected]@gmail.com

So12262138 order
I have placed the order on 2nd march, from 8th march i can see on the app while tracking my order that my order is scheduled for pick up and every day it gets rescheduled.. Kindly confirm when can i get my products. I have made the payment of rs. 2093.1.. I am very disappointed with this service.. Its been 12 days and there is no confirmation of delivery of product till date..

I had ordered boots online, which delievered on time but they sent the wrong size, since then I'm trying to contact the organization. In between I got some contact digits from the net but the person asked for my card details, above that he said the person would just take away the wrong size product and then you can order again. And for the refund I need to wait for couple of days. This is ridiculous. And now I am trying to reach them and there is no way I can contact them . This is disgusting spending too much on such ###. Somewhere where the people doesn't care about the customers.

I had placed an order for a handbag (Order no. So[protected] on january 31, 2018. The estimated delivery date was february 18. I have already paid for the product online.

It has been over a month, and i still haven't received it!!!

I was told i will be getting a refund. Haven't received that either.

There's been no intimation or update from the website.

This has, by far, been the worst experience i've had with an e-commerce website.

Very poor service!!