Club Factory Complaints & Reviews

Hi, on oct 24, 2019, i ordered jbl t460bt headphones worth rupees 1200/- from club factory using cod method and on 31 oct 2019, the product was delivered and i paid the cod amount of 1200/- to the courier boy having courier reference number awb[protected]. However, when i opened the product i was shocked to know that the product is actually a different product with lesser value. I am attaching the image of the received product. Upon further checking i came to know that it is actually not more than 300/- rupees product.

I immediately try to return the product using their mobile app, but to be my surprise the status of the product is still showing under preparing mode in the app. Since it is showing still in process, i am not able to return the product and not able to claim my refund. I called the customer care as well as seek advice using their live chat support, and they had asked me to wait for 3 days and the status will be updated in the app, then i can initiate the refund.

My order number is so[protected].

I request you to kindly look into this urgently and help me to get my money immediately.

Thanks
Paramjeet

With reference to the above cited subject, i a customer shopping at club factory would like to enquire about my order bearing the order number: so[protected] ordered on the 18th of october 2019. It is taking longer than expected to deliver and an acquaintance of mine ordered some similar product as mine five days after me have already received her product. I am wondering when mine will be delivered.

Hi there,

I have ordered product on 28th sep where in it received on 2nd oct however the product i got was incorrect i had ordered mosquito bat and i received a trimmer. Now tell me how m i suppose to kill mosquitoes using a trimmer. On the very same day i requested for return and refund option but it's done yet and the issue is not resolved yet. Worst customer service, not helpfull at all. Everyone over there just lies. Also m looking to escalate this as i havent received the refund yet.

They have such a poor delivery service i was supposed receive my order in due date fir some reason i couldn’t and i spoke to delivery guy he said he will manage to give me the other day but now he is not even responding to my calls and speaking to customer care it says my order got cancelled and they didn’t even make any attempt to deliver my order number so[protected]

I got a call form mobile number - [protected], said you have shopped from club factory and win a xuv 500 car. I[censored] like to take this wining price then share your aadhar number and bank account number. When i said no the man using abusing language and saying why are u shopping on club factory if you do not have aadhar number and bank account. I request you to please look in to the request and do the needful.

I have received a damage fone but why i cannot apply for return or refund. Just because eloctronic or moible fone cannot be return it doesn't mean you can send me a damage fone. And when i am trying to cal your company i cannot reach because its saying wrong number. So please help me out i need to return this damage fone and along duplicate charger

Mara name rahul sarswat hai mara phone number [protected] hai jo club factory mai rejisterd hai mujha 1 month sai custmer care pareshan kar rakha hai order nahi bhaj raha hai my order number so[protected] hai jo ki mana custmer care ko diya tha vo ant sant swal karenai lage bank account number mangne lage tab mujha sak hua yai fraud kar sakta hai sir k

I ordered one month back many product but not delivery on the date as mentioned by club factory many items still pending. I called many times but they only give assurance nothing else. Whatever i received that was defective and inferior in quality. Club factory only making fool all o[censored]s. They came here only for making scandal and flee away. So i would like to attention all of you that beware from club factory. You all recall home trade that make big scandal in india along with well known celebrity. So never purchase from club factory as they stuck your bucks for months in the buying process and they make investment in other company of your bucks and making profit.

Respected sir,
I we provide our contact number to you for some verification you have to keep it safe with some security. Because we will recieving fake call from club factory and its all because of your bad security service.
It was such a really bad experience i have ecperienced in your last order that you deliever it on 34days. And now this fake call. Its my humble request to please improve your security related to our service and our personal details.
Thank you

Dear sir/madam

I order my dress jumpsuit on dt[protected] my order name - so[protected] my order has to delivered by ecom express, but the order didn't delivered it shows wrong address i called customer care they told me that they will deliver my product within that day only but nothing happens.

Again i complain i told them i myself receive my order please contact me with the delivery boy they gave no of the delivery boy but he didn't pick up the call.

They it shows product has been returned they assured me that when my product will safely return to them they will return my refund money but i didn't received any returned money yet it has become 6 month but still my refund money is yet to delivered

So, club factory you didn't care about your customers i patiently waited but i will not wait more,, if you didn't refund my order money then i have to took strong step against you

Myself vijila and i ordered a dress and requested for return because the dress was not as it is in the website. But still my courier didn't picked the return product. I have contacted, still they are didn't respond. Its already too late for pick up the product. So here please i request you to take action asap.

Return id son[protected]

My expected delivery date has already passed but my product hasn't been delivered yet I have done Payment also long back ..As mentioned customer care number also was not responding how can u be so reckless and irresponsible ..! Before ordering the product I have seen the expected delivery date mentioned was too long ..! I doubted there itself why so long? U Guys made itvtrue

My guest order (SO[protected], was delivered on 21/10/19, i tried to return it but no option provided for guest accounts . I want to return it. Kindly help.
I am highly disappointed by your service. Since morning i am trying to reach you over phone and line is busy. Worst quality products have been delivered. No option for returning a guest order in your website.
A working person can not afford to spend entire morning just to connect you over phone.

I have ordered 3 times various products from #clubfactory. But still they couldn't give a single product get delivered for me...my last purchase was 2 powerbank ...still no response over it, screeshot attached.. i[censored] have any responsibility pls try to deliver the product or otherwise shutdown the site...they are providing us wrong carrier phone number

My order number is SO[protected]. I ordered it on 21st October from the club factory app. The app says it's been shipped and would be delivered by 29th October. But I didn't get my delivery yet. The tracking site isn't working in my mobile phone. It says device id cannot empty whenever I try to login. Kindly check the details and let me know about the delivery. It's quite urgent for the order to deliver by 31st of october

Respected Sir,

Sorry to inform u i will order 1pc Saree, My Order No. SO[protected] which i placed on 26/09/2019 Rs.999.27 total Amount i already paid by debit card there was mention my address & delivery Date 4/10/2019. Till today i did not received any parcel from your side,
In my order there was mention delivered by Gati, when i check on Gati Website it will be Shipped but dont received Till today,
so please dispatch my courier & which date i will received please inform me.
otherwise refund my Invoice amount,

Till now we didnt received my order

again i will submit my complaints...

to much angry

Dear sir,
With respect i would like to inform you that i sailen paramanick purchase a product from club factory. I cant received that product which i have been ordered with same colour. When i am trying to return this product the company extra charged from me as return charged, where i don't want to pay extra.
Please solve my problem sir. I can't return the product for extra charge i want to return this product and refund my money

Name-sailen paramanick
Address:-bawali, nodakhali
S 24 pgs, kol-700137
[protected]@gmail.com

E.. W. S block no/23/12 door no/10/53/246 shalimar church down nehrunagar koters,
Andhra pradesh, visakapatanam,
India,
530009
Phone number: +91 [protected]
Email: [protected]@gmail.com
Payment method
Cash on delivery
Name a shankar
I want you please order cancle please finace problem please i dont, know calls handicapped blutooth headphones is a cancled please order no-so[protected] please cancled

Total
589.35
Items
1
Paid data
Hello sir please cancel my order order no-so[protected]

Today i received this message from ad-clubfa (Word to word)
"club factory online shopping pvt ltd. Company, dear customer congratulations! You won 1st prize (Tata nexon car) and amount rs. 6, 20, 000/- registration charge 4500/- which valid for 30/10/2019 from club factory online shopping.. Applied for more enquiry our helpline - +91-[protected]"
And after some minutes 2-3 call received from +91-[protected] regarding same but i disconnected after attending 4-5 seconds.

As i keep ordering from club factory so had the curiosity to stop this type of calls. Is there any control or action on these type of fakers by club factory??

Can club factory confirm how someone getting info that we are ordering from clubfactory??
This type of messages & calls clearly shows that clubfactory are not safe to shopping purpose because customer details sharing with others
So better option to uninstall it from your mobile app and will never use clubfactory considering safety...

Dear sir,
I have ordered generic lavelier mic for rs 140 and i purchased cod membership already through wallet mode for 80 days but when my order came, delivery boy said total amount is rs 188 with delivery charges while i already purchased cod membership already.
Why i am given cod membership when i already purchased it through wallet mode.
Thank you sir
Please reply.