Club Factory Complaints & Reviews

I got a message saying the product is delivered but i didn't receive it. I checked with my neighbors and friends, no one got. I called to the delivery agent number, he is saying he resigned the job two months before and after that he didn't even picked my calls. I went to customer support in club factory, they asked for my sign to check with the delivery signature, and then they said, it doesn't match and we are escalating it as fake delivery, that i will get refund within two days. Now when i ask them, they are sending the signature i sent them saying that's the signature they got from the delivery agent. They wanted to close this case and hence they tricked me into getting my signature. I don't know who to ask for or what to do. Help me out please.

Hi,
I wants to get early delivery of my products. I want my product before 6 november 2019. After 6th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.
Order no : so[protected]

I ordered a men's watch on 27 oct payment by debit card. I neither received an email confirmation or a whatsapp message, next day there was a text message saying i will receive the order by 5 nov. My order tracking on 2 nov showed delivered status. I called the company customer care who promised to look into the matter soon. Later that day i received a call from harish asking me for directions to deliver the item. He said he will approach within an hour but didn't turn up. After repeated calls he blocked my number. A call to the customer complaint of both club factory and xpressbees courier service promised me quick action but nothing till now

I am Manish Gupta i bought combo pack pack of 4 shirts but when it is delivered it is wrong in colour the i return the order and your receiver is get the dress and go away . After receiving the package to your seller your seller is rejected my refund money. And my money is not given to me.you see the free and compare. You find that it is wrong in colour. please give my money. ORDER Number. SO[protected]. Is my order no. You check it. And give my money.

Form delivery date (25 oct) to till i don't get my order. I can't able to connect with club factory's contact no, it's says worng number. I already call ecom express several times from 5days. But i am not getting any positive response from them. They told me to wait again again. I can't wait any more. I didn't know about you this worst courier service. This is my fault that i ordered in this website. Please process for cancellations and refund back my money as soon as possible.

Sir i have order one time, item name is forever love couple rings with red rose gift box her. This item amount transaction in phone pe status is successful but my order is incomplete, i have loss my amount in [protected]@yesbank. So please refund my amount. Transaction id yesb9637c11b2be55633e05400144ff8faf sir please return my amount, i have order another item.

I ordered a ring before a long period of time and i recieved a message in which it was stated that my order has been dispatched and it will arrived within three days but three days has been passed and the exact date of delivering my order has also pass but still i did not got my order and i cannot contact any customer care i tried all help lines...

I order two items but i received only one items and i have paid for two products and even i have applied for refund my money for which i don't recieved the product but it automatically cancelled, abart from that even i have called customer care it didn't work and done live chat it didn't response
Its been so many days thinking that customer care might call me up to resolved the problem but it didn't so please help me out with this.

You are requested please my shipping address my full address is kuldeep chand c/o m/s pioneer pesticides pvt. Ltd. Sco. No.82-83, 2nd floor, sector 8c madhya marg chandigarh pin 160009 because i make ordered no. So[protected] today dated 01/11/2019 i type full address but after my order i saw the address is incomplete there is missing # no so i file a complaint in this regarding please add full address is the shipping packed the i pick it easly

I had ordered a white colour wedding gown worth rs.2000 on club factory. I received it on 31/10/2019. Having opened the parcel i realised that it is torn from the front. The tear on the gown is quiet visible. I want to exchange the gown and get the new piece. I never expected to receive such torn piece from club factory. Therefore i need to change this wedding gown and get me another in return. Kindly advise me as to how to go about. Do the needful to do away with this problem.

I had done the payment for the product and money was also deducted from my account but still it is showing that the payment is unpaid.
I even tried to called their customer care number but the number is also coming incorrect.
This is really unprofessional as i'm not the only one many a times the same thing has happened with lots of people.
Their app is also not responding to such cases.

Hi my order id is so[protected]. I placed this order on 19oct and it shipped on 24 oct and company provided my an tracking no for xpressbees courier service and started updating its tracking on its own site app (Clubfactory) but when i checked this courier on xpressbees they are saying no such tracking id exist.
Why an fake tracking no is provided?
Now they showing that your package is arrived on airport and under custom clearance it will take 2-3 days since 27oct and its already 1st nov.
Please do provide me correct courier no if any and stop updating fake tracking on your site.

Sir,

I have booked on order no so[protected] dated 10.10.2019 and was supposed to be delivery on 18/10/2019 via xpressbees tracking no [protected], phone no[protected].

I contact xpressbees on phone and email and the tracking no [protected] and they advise me to contact clubfactory and inquiry about the item.

When i call clubfactory, they assure me two or three working days, to resolved the problem. The item was supposed to market by jn enterprises and they did not have telephone.

I requested you to resolve it.

T. John maringmei,
New delhi

Dear sir / madam,

I am placing a order dated 3rd october 2019. And order was confirmed. My order no so[protected] samsung device level u wireless bluetooth handset with calling but i am not receiving any confirmation your side no msg and no email is received regarding order confirmation. My money was deducted from my account. I am trying your customer care no but the no is not exists. Please resolve my issues as soon as possible.

My order no : so[protected]
Mobile number: [protected]
Name : ravi saxena

Regards
Ravi saxena

Sir i have ordered three products from club factory a online shopping website and then on 24 i return that product to the company they have not given me the amount of product they sir i want my money back because i return the order and on track shipment status on website it shows that pickup delay i already give to the company but it shows pickup delay

Mara name rahul rahul sarswat hai mujha fraud ki complaint karwani hai mujha order number likwana tha custmer care ko to vo ant sant jawab pucnai lagai bank se hi rilated 1 month ho gye preshan ker rakha hai order vivo 15 model ka hai plice help me mara order number so[protected] hai krapya mari madad kijiye mara phone number [protected] call kare sir

I ordered one jacket around rs.1152, order id#so[protected] from club factory app, i paid amount through mobikwik wallet, amount is detected, but still showing unpaid. There is no response from customer care side. I dont thrust this club factory app. My amount is struck on the club factory. Please refund my full amount.

Dont deliver, refund my amount.

I mistakenly order a product twice and it was a guest order.. And now i can't even find my order on the cf app... My order number is so[protected]... It would be appreciated if you please cancel the order.. And even the customer care number isn't responding.. Please help me out
I called several times in the customer care number but there was no response

Dear sir,
With respect i would like to inform you that i sailen paramanick purchase a product from club factory. I cant received that product which i have been ordered with same colour. When i am trying to return this product the company extra charged from me as return charged, where i don't want to pay extra.
Please solve my problem sir. I can't return the product for extra charge i want to return this product and refund my money

Hi, on oct 24, 2019, i ordered jbl t460bt headphones worth rupees 1200/- from club factory using cod method and on 31 oct 2019, the product was delivered and i paid the cod amount of 1200/- to the courier boy having courier reference number awb[protected]. However, when i opened the product i was shocked to know that the product is actually a different product with lesser value. I am attaching the image of the received product. Upon further checking i came to know that it is actually not more than 300/- rupees product.

I immediately try to return the product using their mobile app, but to be my surprise the status of the product is still showing under preparing mode in the app. Since it is showing still in process, i am not able to return the product and not able to claim my refund. I called the customer care as well as seek advice using their live chat support, and they had asked me to wait for 3 days and the status will be updated in the app, then i can initiate the refund.

My order number is so[protected].

I request you to kindly look into this urgently and help me to get my money immediately.

Thanks
Paramjeet