Club Factory Complaints & Reviews

Address: 600125

I have ordered a jbl head phone, i received a defected very bad quality duplicate head phone, one side speaker is not working!
So i applied for return and refund, it is been one month. I applied on[protected] but till now i haven't got any response. You are keeping on extending the expected refund date.
Kindly take immediate action. Or els i will go for consumer court complain

Dec 29, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry to have kept you waiting, we have contacted the logistics as soon as possible to pick up the pieces, please be patient！

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Address: Tiruchirappalli, Tamil Nadu

I got a message saying the product is delivered but i didn't receive it. I checked with my neighbors and friends, no one got. I called to the delivery agent number, he is saying he resigned the job two months before and after that he didn't even picked my calls. I went to customer support in club factory, they asked for my sign to check with the delivery signature, and then they said, it doesn't match and we are escalating it as fake delivery, that i will get refund within two days. Now when i ask them, they are sending the signature i sent them saying that's the signature they got from the delivery agent. They wanted to close this case and hence they tricked me into getting my signature. I don't know who to ask for or what to do. Help me out please.

Dec 5, 2019

Complaint marked as Resolved

Nov 02, 2019

Updated by Subha Rajaram My order no. SO[protected], Kinly take appropriate action or refund me back. How can a company like this can be so irresponsible towards customer. It is literally a fraud and you are breaking the trust with customers. How can a product be delivered without a reciever!!! I have seen complaints of others that they are facing same problem and you haven't take any action for their complaints. I have already paid money so i can relate with them, you can not cheat customers like this. Expecting a quick recovery of services.

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am very happy to serve you. Can you please provide your order number so that we can solve the problem for you, thank you！

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Address: 400703

Hi,
I wants to get early delivery of my products. I want my product before 6 november 2019. After 6th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.
Order no : so[protected]

Dec 7, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear，I checked that your order has been shipped, hence we would not be able to cancel it now. We do apologize for that. We request you to please receive the order and check the products, maybe you like them and decide to keep it. Still, if you don't want to keep it, you may return it to us once you receive it. Thanks for your cooperation.

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I ordered a men's watch on 27 oct payment by debit card. I neither received an email confirmation or a whatsapp message, next day there was a text message saying i will receive the order by 5 nov. My order tracking on 2 nov showed delivered status. I called the company customer care who promised to look into the matter soon. Later that day i received a call from harish asking me for directions to deliver the item. He said he will approach within an hour but didn't turn up. After repeated calls he blocked my number. A call to the customer complaint of both club factory and xpressbees courier service promised me quick action but nothing till now

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Address: 232104

I am Manish Gupta i bought combo pack pack of 4 shirts but when it is delivered it is wrong in colour the i return the order and your receiver is get the dress and go away . After receiving the package to your seller your seller is rejected my refund money. And my money is not given to me.you see the free and compare. You find that it is wrong in colour. please give my money. ORDER Number. SO[protected]. Is my order no. You check it. And give my money.

Dec 23, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, we are sorry for your order. We recommend that you apply for arbitration according to your situation.

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Address: Don't know, 700101

Form delivery date (25 oct) to till i don't get my order. I can't able to connect with club factory's contact no, it's says worng number. I already call ecom express several times from 5days. But i am not getting any positive response from them. They told me to wait again again. I can't wait any more. I didn't know about you this worst courier service. This is my fault that i ordered in this website. Please process for cancellations and refund back my money as soon as possible.

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry to have kept you waiting, I checked that your order failed to be delivered due to incomplete address or call failures.I have contacted the logistics to deliver the goods again for you. Please keep your phone open and thank you for your cooperation.

Nov 04, 2019

Updated by De subho It's your fault, because the delivery boy didn't communicate properly with me. Leave it. I just call Ecom expres, they told me the order being cancelled. But I don't get refund my money. So what should I do? How many days I have to wait to get my money? Return my money back as soon as possible.

Nov 11, 2019

Updated by De subho Wow, what a gift from club factory. I returned my order but they don't refund my money, they only give me rs.65 coupon valid for 7days. What is this? This is your customer service? Is there no value of my money? I am not a rich person, this money is huge to me. This is very bad thing happened with me. I need justice ❗❗❗❗❗

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Address: Vizianagaram dist,Andhra Pradesh, Vizianagaram, Andhra Pradesh

Sir i have order one time, item name is forever love couple rings with red rose gift box her. This item amount transaction in phone pe status is successful but my order is incomplete, i have loss my amount in [protected]@yesbank. So please refund my amount. Transaction id yesb9637c11b2be55633e05400144ff8faf sir please return my amount, i have order another item.

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry to have kept you waiting, I checked that The order failed to be delivered due to incomplete address or call failures，I have contacted the logistics to deliver the goods again for you. Please keep your phone open and thank you for your cooperation.

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Address: Kolkata, West Bengal, 700014

I ordered a ring before a long period of time and i recieved a message in which it was stated that my order has been dispatched and it will arrived within three days but three days has been passed and the exact date of delivering my order has also pass but still i did not got my order and i cannot contact any customer care i tried all help lines...

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.

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Address: B 198/1 chattarpur extension, New Delhi, Delhi, 110075

I order two items but i received only one items and i have paid for two products and even i have applied for refund my money for which i don't recieved the product but it automatically cancelled, abart from that even i have called customer care it didn't work and done live chat it didn't response
Its been so many days thinking that customer care might call me up to resolved the problem but it didn't so please help me out with this.

Dec 8, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.

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Address: PIONEER PESTICIDES P LTD,SCO 82-83, 2ND FLOOR SECTOR 8C MADHYA MARG, Chandigarh, Punjab, 160009

You are requested please my shipping address my full address is kuldeep chand c/o m/s pioneer pesticides pvt. Ltd. Sco. No.82-83, 2nd floor, sector 8c madhya marg chandigarh pin 160009 because i make ordered no. So[protected] today dated 01/11/2019 i type full address but after my order i saw the address is incomplete there is missing # no so i file a complaint in this regarding please add full address is the shipping packed the i pick it easly

Dec 5, 2019

Complaint marked as Resolved

Nov 01, 2019

Updated by kul chand update shipping address kuldeep chand C/o pioneer Pesticides Pvt.Ltd. SCO. 82-83, 2nd floor Sector 8C Madhaya Marg Chandigarh pin - 160009

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, we have filled in the correct address for you, I am very happy to serve you.

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Address: Matruchhaya Orphanage, Indira nagar, Kheda, Gujarat, 387002

Website: clubfactory.com

I had ordered a white colour wedding gown worth rs.2000 on club factory. I received it on 31/10/2019. Having opened the parcel i realised that it is torn from the front. The tear on the gown is quiet visible. I want to exchange the gown and get the new piece. I never expected to receive such torn piece from club factory. Therefore i need to change this wedding gown and get me another in return. Kindly advise me as to how to go about. Do the needful to do away with this problem.

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, we are sorry for your order, according to this situation, you can apply for a return.
For non-quality related reason of return, You can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to Account -> Orders -> Paid Orders ->Order Detail Page
3. Click on 'Return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.

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Address: Pune, Pune, Maharashtra

I had done the payment for the product and money was also deducted from my account but still it is showing that the payment is unpaid.
I even tried to called their customer care number but the number is also coming incorrect.
This is really unprofessional as i'm not the only one many a times the same thing has happened with lots of people.
Their app is also not responding to such cases.

Dec 13, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself. I am very honored w

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.

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Hi my order id is so[protected]. I placed this order on 19oct and it shipped on 24 oct and company provided my an tracking no for xpressbees courier service and started updating its tracking on its own site app (Clubfactory) but when i checked this courier on xpressbees they are saying no such tracking id exist.
Why an fake tracking no is provided?
Now they showing that your package is arrived on airport and under custom clearance it will take 2-3 days since 27oct and its already 1st nov.
Please do provide me correct courier no if any and stop updating fake tracking on your site.

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear，I checked that your order has arrived at destination customs, and it's been under clearance. We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the custom department and trying hard to get the orders cleared at the earliest, please kindly wait for few more days, we'll do our best to deliver it to you.

Nov 04, 2019

Updated by prabhComplain then why given tracking number is not working? please provide me correct tracking/courier number .

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Sir,

I have booked on order no so[protected] dated 10.10.2019 and was supposed to be delivery on 18/10/2019 via xpressbees tracking no [protected], phone no[protected].

I contact xpressbees on phone and email and the tracking no [protected] and they advise me to contact clubfactory and inquiry about the item.

When i call clubfactory, they assure me two or three working days, to resolved the problem. The item was supposed to market by jn enterprises and they did not have telephone.

I requested you to resolve it.

T. John maringmei,
New delhi

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response We are sincierly sorry for the delay caused by courier company, they did not pick up the order as scheduled. Considering your experience, we could cancel your order and apply refund for you, is that ok?

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Address: Appellate Authority, ICAI BHawan, A-29, Sector -62. Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir / madam,

I am placing a order dated 3rd october 2019. And order was confirmed. My order no so[protected] samsung device level u wireless bluetooth handset with calling but i am not receiving any confirmation your side no msg and no email is received regarding order confirmation. My money was deducted from my account. I am trying your customer care no but the no is not exists. Please resolve my issues as soon as possible.

My order no : so[protected]
Mobile number: [protected]
Name : ravi saxena

Regards
Ravi saxena

Verified Support

Nov 04, 2019

Club Factory Customer Care's response We are sincierly sorry for the delay caused by courier company, they did not pick up the order as scheduled. Considering your experience, we could cancel your order and apply refund for you, is that ok?

Nov 05, 2019

Updated by Ravi_Saxena Hello sir,
When will you give me my money back? It has been almost a month since I have not received any response.
I request you to please return my money as soon as possible.

Thank you

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R

Ravi_Saxena

from Mumbai, Maharashtra

Nov 4, 2019

i want my order Samsung device level U wireless Bluetooth handset with calling.
order My order no. so[protected]

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Address: Q-353 Southcity 1, South City 1 Q block, 122001

Sir i have ordered three products from club factory a online shopping website and then on 24 i return that product to the company they have not given me the amount of product they sir i want my money back because i return the order and on track shipment status on website it shows that pickup delay i already give to the company but it shows pickup delay

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.

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Address: Ward 16 sarswato ka mohala, 332301

Mara name rahul rahul sarswat hai mujha fraud ki complaint karwani hai mujha order number likwana tha custmer care ko to vo ant sant jawab pucnai lagai bank se hi rilated 1 month ho gye preshan ker rakha hai order vivo 15 model ka hai plice help me mara order number so[protected] hai krapya mari madad kijiye mara phone number [protected] call kare sir

Dec 26, 2019

Complaint marked as Resolved

Nov 01, 2019

Updated by Samsung a2 core Plese sir help me club factory mara sath frod kiya bat u hai ki mana order number likwane kai liya custmer care se bat ki to vo ant sant jawab puchne lage bank account or card se sambdit mara order number plese so[protected] help me sir

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, can you tell me your question in English, thank you for your cooperation.

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I ordered one jacket around rs.1152, order id#so[protected] from club factory app, i paid amount through mobikwik wallet, amount is detected, but still showing unpaid. There is no response from customer care side. I dont thrust this club factory app. My amount is struck on the club factory. Please refund my full amount.

Dont deliver, refund my amount.

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear，I checked that your order is unpaid, the refund will be refunded to you, please be patient！

Nov 21, 2019

Updated by ganesh26066 Very bad..money detected but showing unpaid..on delivery i told return and refund..but around 10 days gone no response from customer care ..Refund money today itself

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I mistakenly order a product twice and it was a guest order.. And now i can't even find my order on the cf app... My order number is so[protected]... It would be appreciated if you please cancel the order.. And even the customer care number isn't responding.. Please help me out
I called several times in the customer care number but there was no response

Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I have cancelled the order for you and I am honored to serve you.

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Dear sir,
With respect i would like to inform you that i sailen paramanick purchase a product from club factory. I cant received that product which i have been ordered with same colour. When i am trying to return this product the company extra charged from me as return charged, where i don't want to pay extra.
Please solve my problem sir. I can't return the product for extra charge i want to return this product and refund my money

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.

Nov 05, 2019

Updated by Sailen.Paramanick Sir, Why i can pay extra For That Product Which I didn't order. I want Refund my Total Amount . Plz Refund

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T

tarang.goyal

from Mumbai, Maharashtra

Nov 1, 2019

Order SO[protected] I ordered a hoodie 18 days ago there is no update it's show part of your order from factories is delayed. We will ship your order as soon as it is fulfilled there is no update after that from 19th October

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S

Sife Almalik

from Siliguri, West Bengal

Nov 1, 2019

The club factory is a chiter and fake app. it's like a chiter company. It's chiting with peoples. I hate this app. it was chited 700 rupes with me.[protected]

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C

cool first

from Mumbai, Maharashtra

Nov 1, 2019

21 Oct ko mene ek product book kiya.
Or wo paise debit ho gay or order failed dikha Raha h.
Or ab customer care ko call karne pr
Hamara upi I'd otp or password mang Raha hai apne technique se.
Ab muje police complain karna hog .
Nahi to y log bank saaf Kar denge.
Big fraud hai company.

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N

Niki jani

from Anand, Gujarat

Nov 1, 2019

I have received my refund amount but i am unable to get it back in my bankaccount.

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T

Thota Padmavathi

from Ramapuram, Andhra Pradesh

Nov 1, 2019

U people told that we will receive our orders on 17th October and we didn’t get them till now and the stupid customer service is not at all proper.Can I know when I’ll receive my order and u people didn’t even refund our money, it was credit card payment,

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 80

return and refund delay for more than a month

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they said product is delivered but i didn't receive the product

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want my delivery of order early

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item shows delivered but I have not received

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rejected my refund after package has delivered to the seller

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not delivered the order after payment

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order amount

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order has not delivered yet

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I order 2 items and received only one

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so188892325

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received a damaged wedding gown

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showing payment is unpaid even after paying

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incorrect tracking number and fake tracking updates

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jbl bluetooth speaker boombox by jn enterprises

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order status so160508018

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returning product

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fraud ki complaint

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amount detected and showing unpaid

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cancel a guest order

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extra pay for return charge

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