Club Factory Complaints & Reviews

I paid for a dress but it cannot be seen on my orders. I did not get a message. How will I track my order? But my money has been paid and there is no sign of my order.. What the hell is this? What am I supposed to do now? Will you please look into the matter. In this way I dont think I will ever recommend club factory to anyone meither will I use it ever again.

My order no SO[protected] I get local non mi product but when I order it's show mi earphone
So return order amount and pick up your product. I already make return request but still not process my request by club factory. It's very bad experience on club factory and I want to get refund my amount because I paid online means I already paid the order amount by paytm.

This is my order no. So[protected] of already paid rs. 475. On 6 oct 2019 still is not delivered. If non delivery my product i will lodge complaint of fraud on company. I have ordered benz company sun glass for mens but still is not received by me. The product cost i have been already paid online kindly look into the matter and resolve the complaint otherwise refund my payments

My order has been rejected by you. I don't get refund till now.... I don't find any way to contact you other than this.. Resolve my issues as soon as possible.. I order my things from club factory but the first time i faced this issue... Pls don't break my trust.. If you rejected my order then pls refund my money.. Or have a option of reorder so that i can reorder it again without paying... Bcoz i want to order my thing again but if i paid you why i pay you again for the same thing

I ordered 3 products from club factory on 29th sep 2019. These are supposed to be delivered by 17th oct. Today is 7th nov 2019, yet i didn't receive my products. I called to several times to club factory and ecom express (Delivery services) for my products. But i didn't receive my products until now. Ecom express is blaming me for not giving the proper address and not lifting the phone as an excuse. They didn't call me till date and the address i mentioned was clear. I ordered these products for an event, i suffered losses due to this delay. I want these products to be delivered as fast as possible in good condition.

My order no is son[protected]. The quality of headphone is very low then i request to return it on date 26/10/2019. But till date to pickup. Many time i call in club factory and ecom express no body solve my problem. Same wording of each member your pickup is pick next 48 hrs. If i say to connect my to your senior dept. Says to me i request forwarding of back call to u... But no any call back.. Plz i humble request to u solve my problem and refund my money.

Thanks regards
Neeraj

I was orederd one item on 29th oct, and on nov 2nd delivery agent called me his name is harish, that the time i didn"t recived the call and again i called him he was told me i ll deliverd on monday (04/11/19), but now my item status is showning already deliverd. But i didn:t recived any item till now, and he is not picking my call also.

That agent name is harish and his phon num is [protected] and [protected]

Hello there ...
I am mohit and I ordered a package (cloths) from club factory and I received package from[protected] I apply to returned the product but it failed and next day there is a call from xpressbees and he returned my product and coustomer care tell me that there is no product you returned yet .And I don't have any peorsnal number of courier boy ...He stolen my product and my money...

Name -Mohit
Order number - SO[protected]
Tracking number - [protected]
Carrier's phone number - [protected]

Personal details
Email id - [protected]@gmail.com
Mobile no. [protected]

At 31st october i got a message that today i will get my product so[protected] awb [protected] at that day am getting two delivery of my product but they delivered only one product and said that so[protected] order product will be delivered tomorrow morning but at the same day they shown my product delivered but that was not true because i didn't get my product and when am asking for my product they always says that we are searching but at 04 november they called me and said that my product has found and they will delivered today but that was also fake and now they were not receiving any call from me i request to the company that take a action on them and please search my product or refund me am getting very worried about my product. Please help me.

This is rubbish there is no inner part of this dress whereas in the original product there is another layer inside the net part so that someone can wear it. My friend has the same dress but her one is quite different than mine. This guys sent me a disputed item and befooling me literally. Just vanished one part of the dress?? Help me to refund my full money 700. I will not pay any pickup charge 90/- as per the policy because this is not at all my fault. They should improvise their service

My registered no is [protected] i am not able to see my order which was delivered to me. I want to return it because it doesn't have ZIP and extra pocket and i cant see the order in MY ORDER on club factory app. It's been 4 Days i am trying to see my order not able to find the order and it is quite frustrating. Once i am outside the return and refund policy they will not give my money.

I have ordered few Product on 15th October from Club Factory with Prepaid Payment under order No. SO[protected], but to Surprise it's almost a month and the order yet to dispatched from Seller hub..Once it dispatched it will take another 15 days to get delivered as per company working Style ..
Although as per Company details I was suppose to recive the Product from 22th October to 2nd November last but it's still under preparation .. How Funny and casual way of working ..
It's kinda Joke. This company is fraud and looting Customers hard earned Money .. We don't have any Option to Contact Mahine, No Customer support, Call, chat nothing .. Everything is on Paper that's it's, Nothing In Reality..
Now I need my money back with Compensation ..

Iam done a order on club factory yesterday 5/11/19, On cash on delivery option, unfortunately Iam not able to receive my order, Iam trying their customer care number several times but not able to connect them, there is no option shows to cancel it, even though Iam not getting conformation call, so I want to cancel this order my order no are SO[protected], , SO[protected], SO[protected]

My order number was supposed to be arriving on 26th or 29th of October but its already 6th November and it hasn't arrived yet! I've payed the money online now I'm scared i tried calling the customer service of club factory they picked up my call after 15 times me calling them and they told me it will be arriving after 5 days and even after 5 days it hasn't arrived now I'm trying to call them but they don't even try to pick up...the worst website I've ever seen! I'm never ordering anything here! Amd moreover I'm not even able to cancel the order!

I ordered an earphone on club factory on 14or 15 october the order was to be delivered by 24 oct and now the date is 6 november and still not gkt my order. I went and met the delhivery sholingnallur dc chennai incharge for my product but everytime they say they are searching for my product but not getting and told me to file a complaint please help me get my order or kindly refund the amount. I paid the amount online.

Club factory online shopping site..in the site they are showing original product image and duplicate & faulty product providing.. Not taking compliant and no response from club factory. Ignoring always. Unable to deliver the product in time and not refunding the money as per refund policy. Club factory customer care is the worst service. They even do not know the product was tracking status also,. Always saying sorry and tell that they are taking a complaint and resolve soon, but when ever i call they say 3 working days but it continue more than 2 weeks.. Still i am facing some products are issue not solved.
Note:
1) product no: so[protected] & tracking number of e com express courier is awb[protected]. (Still not received since from 19th oct 2019 till to date i. E 06 nov 2019).

2) product no: so[protected] tracking number[protected] & return id: so[protected], still not refunding the money as per refund policy.

Please do the needful if possible as soon as. Thank you

Dear team,

I have placed order for shoes on 17th oct 19 and material should be delivered on 04 nov 19, but not received material till date. There is no proper update of delivery of material.

Even they have not provide any option for cancellation of order.

I am totally fed up with this service. Also i have already paid 1, 400/- for the shoes

Please please please do not rest any customer patience.

I had ordered a product from. Club factory the product was not upto the mark i returned it i had. Made an payment through cod the money got collected in my wallet in club factory account i thought let the money be there i will purchase something in few days now what do i see my wallet is having just 7 rupees and someone had used my account and done shopping from my money and strange where club factory takes minimum two weeks to reach the product cf has delivered the product in three days, trying to reach there helpline number which are not working messaging there assistance they have no clue as asking for three days to. Solve the problem i think they are waiting for second product to be delivered to the fraud. Didn't expect cf to act such unprofessional and support the frauds

Dear team,

Dear team,

Till date i havent received my courier which is ordered on club factory on 19th oct, 2019.

Order no.:- so[protected]
Tracking number:- [protected]

I have search several times in your website, but no result.

Request you to kindly confirm by when i will receive it.

Thanks & regards,
Gauriyogesh,
[protected]

Sir, on 05.11.19 i have made a payment from state bank of india of rs. 1980.23 against ref. No.[protected]igahjrtwg1 transf to inb pasfar technologies ptivate limited for men cotton-padded casual outerwear tooling pilot jacket, m size. But no order generated against this payment.
So, i request you to please refund my money as soon as possible.