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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
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Club Factory reviews & complaints page 82

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R
Roouf Ahmad
from Mumbai, Maharashtra
Oct 30, 2019
Resolved
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Resolved

Address: I don't know, Hoshiarpur, Punjab, 146105

Dear ma'am/ sir
This is inform you that i received a call from [protected] on behalf of your company that

I dear sir,
Congratulation you are product order online shopping club factory shopping result are out in the selected for name of deepavali festival drw.., your name to open the luckky drw. Fast price tata safari you have two options
1st is tata safari
2nd is payment of rs 12.60000/- the charged of registration service 3999, for more details contact us:[protected]

I know this is a fraud call but the main issue is that person know your mobile no and all details regarding address and what you have order. This means someone from your company is also involve in this who is providing all details to that person.
I suggest you to look into matter and resolve the issue as early as possible.

In hope a positive response from your side
Dec 5, 2019
Complaint marked as Resolved 
Verified Support
Nov 04, 2019
Club Factory Customer Care's response Club Factory will never ask for your bank details, including full bank card number, CVV, OTP etc to offer gifts, lucky prizes or refund settlement under no circumstances. Ensure to never share such information with anyone over inbound calls, SMS, e-mail, even if claiming to be from Club Factory.
Please do not to go to any online website to search our hotline or contact channel, any inquiry or complaint goes to our app, our hotline may be busy, please be patient, or send a message to our support, customer service will reply to the customer’s concern as soon as possible.
View replies
My name is deepak Kumar and I was order a product on 19th Oct and it was shipped on 22th Oct. But after shipped I can not track my order. My product tracking id is [protected]and product no is SO[protected]. I want to know the reason why my product is rescheduled by more than two days . I can't understand
Reply
Dear C F

SIR
My order number SO[protected]
Is cancled beacouse my mobile problem i give the number hanged so sorry pls send one more the same order my new number was [protected].
Reply
Please cancel my order as i will be out of town during the delivery date.. Please cancel as soon as possible
Reply
I have ordered through my debut card but they have refund the amount for my paytm which is blocked. I want my refund to my debit card. And the customer care executive is least bothered to listen and disconnecting the call
Reply
I had ordered two styllent LED digit time watch and paid the total amount but i only got one my address jainajosec, cheruvathoor house porkalangadu pin 680517 phone number [protected]I want to get the watch as soon as possible or refund the amount
Reply
I have made an order on 2 products on Oct-12-2019 and the delivery date has been mentioned as Oct-20-2019.But still I've not received my orders.And the customer care always seems busy.i could not able to connect with proper customer support/email.
Reply
Club factory PVT LTD COMPANY WINNER Dipawali bumper dhamaka You Won 1st Price (TATA Nexon CAR) And Amount Price
RS = 8, 50, 000/ - Registration Service Charges Deposit On 6500/ - VALID DATE 23/10/2019 Call Me For Details Helpline Number +[protected]
Reply
Club Factory has come here for scandal never trap with it as they stuck your money for more than months and delivery inferior quality product if you return the product they also charge for the things.
Reply
Amount has been debited from my bank account but order is not yet placed.
It's better if I can get back the money that has got debited from my account.
I really want my amount back because 718 rupees had got deducted and its really unfair to do that. So its better if club factory credits back my amount.
As soon as possible
Reply
Hlo sir, i want to cancel my order.it is done by mistake..sry for that.my order no. Is so[protected]..plss sir help me..i am not able to recieving this order..pls cancel this order..as soon as possible..
Thanks sir,
Reply
Mujhe ek jaise hi 3 order mile h maine alag alag order kiya tha mujhe return krna h same order 3 bar mile h mujhe 3 t shirt mila h same color same design same size
Reply
I had ordered two dress but I got only one and it is showing delivered both.
I did not received my full order.
So what should I do ?,
How can track my order ?,
what is the status of my order?,
I had mail to customer but no response from there.please do the needful.Its already paid. Its already delayed from expected time. I can't wait more.
If its not possible from your side to delivered then please refund my money As I did not get my dress.

Dress : Westchic Red V-Neck (Belt) Long Dress, Medium, Red
Order no : SO[protected]
Order Date[protected]
Reply
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    R
    Riyas M Safer
    from Delhi, Delhi
    Oct 30, 2019
    Resolved
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    Resolved

    Address: Government Men's Hostel Puthiyakavu Thrippunithura Ernakulam, Ernakulam, Kerala, 682301

    The product isn't delivery and they are kicking the customer like a ball and they didn't use my actuall billing phone number and when we complaint with their agent they said about waiting more time and atlast when i looking to billing address they forward a unknown number that doesn't belong to me, apart all from these they were never give valuable answer for their customers. They provide their customers care number as doesn't even exist when we call on it ([protected] and [protected]). And yelt now also they didn't provide my product deliverable. They asking more times than what i gave to them. Please make action on them.
    Dec 5, 2019
    Complaint marked as Resolved 
    Verified Support
    Nov 04, 2019
    Club Factory Customer Care's response     Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.
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      M
      mistee
      from Nagpur, Maharashtra
      Nov 2, 2019
      Resolved
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      Resolved

      Address: C/O HANSA TRAVELS GATE NO. 9 VCA COMPLEX CIVIL LINES, NAGPUR, Nagpur, Maharashtra, 440001

      I am order micro sd card from club factory my order tracking no. so[protected] on dt. 17.10.2019 but till date not received my sd card. why so late and not tracking my order.

      pls solve my problem. you have no stock than refund my amount as soon as possible.

      we have no customer customer number and no confirmation you have stock or not. please solve my problems

      thanking you

      yours faithfully

      shriti sen
      Dec 6, 2019
      Complaint marked as Resolved 
      Verified Support
      Nov 04, 2019
      Club Factory Customer Care's response       Dear，I checked that your order is in transit.Please wait patiently！
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        P
        Pawan Exclusive
        from Mumbai, Maharashtra
        Oct 30, 2019
        Resolved
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        Resolved

        Address: 737101

        I've ordered one product on 28 october without logging in unfortunately i don't remember my order number and i'am not able to contact customer service and not getting any notification regarding my order its been two days. I've paid rs.852 for that order i don't want any loss or misplaced of my order either deliver it to me on working days or refund my money.
        Dec 10, 2019
        Complaint marked as Resolved 
        Verified Support
        Nov 04, 2019
        Club Factory Customer Care's response         Dear，We are sorry to have kept you waiting.I checked that your order is in transit.Please wait patiently！
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          R
          rageshsd
          from Chennai, Tamil Nadu
          Oct 30, 2019
          Resolved
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          Resolved

          Address: LAL BAHADUR SHASTRI BUILDING COMPLEX, 691001

          Plz cancel my order; i have ordered by mistake sorry for the trouble, my order no is so[protected] plz try to understand my problem, i love your product by i can't buy now i wii sure that next time i will buy it, i really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, i am sure that u will cancel my order.
          Dec 5, 2019
          Complaint marked as Resolved 
          Verified Support
          Nov 04, 2019
          Club Factory Customer Care's response           Hi,  dear customer,  we would like to update you that your order has already been shipped,  hence we would not be able to cancel it now. We do apologize for that. We request you to please receive the order and check the products,  maybe you like them and decide to keep it. Still,  if you don't want to keep it,  you may return it to us once you receive it. Thanks for your cooperation.
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            P
            Piyq
            from Mumbai, Maharashtra
            Oct 29, 2019
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302027

            I lost my old account, i had a club factory account. I accidently logout from it. And i tried. But they were saying that the mail id and number are not registered. Then i got depressed becoz i have done 1 order from that account. And delivery yet to come. And i accidently created new account from same mail id and number. Plzz help me to get back my old account.
            Dec 9, 2019
            Complaint marked as Resolved 
            Verified Support
            Nov 04, 2019
            Club Factory Customer Care's response             Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.
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              K
              Kamal Jhunjhunwala
              from Mumbai, Maharashtra
              Oct 29, 2019
              Resolved
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              Resolved

              Address: Kolkata, West Bengal
              Website: Club factory

              Today i received a call from your company from number -[protected] thatfrom a lucky draw i have won a mahindra suv car and to get this car delivered to my address i have to pay ₹140000 for it 's registration fees in a personal sbi a/c no - [protected] in the name of mandal takhur, i told the person calling me that i didn't received any mail from your company so please mail me so i can do accordingly, he told me please pay it fast to get this prize. So please let me know is it correct or not. So maolil me on my email id [protected]@rediffmail.com. Please reply fast or take action against corrupte person as i provided you all details.
              Dec 5, 2019
              Complaint marked as Resolved 
              Verified Support
              Nov 04, 2019
              Club Factory Customer Care's response               Club Factory will never ask for your bank details, including full bank card number, CVV, OTP etc to offer gifts, lucky prizes or refund settlement under no circumstances. Ensure to never share such information with anyone over inbound calls, SMS, e-mail, even if claiming to be from Club Factory.
              Please do not to go to any online website to search our hotline or contact channel, any inquiry or complaint goes to our app, our hotline may be busy, please be patient, or send a message to our support, customer service will reply to the customer’s concern as soon as possible.
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                T
                Tency Thomas
                from Gauribidanur, Karnataka
                Oct 29, 2019
                Resolved
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                Resolved

                Hello,
                My name is Tency Thomas.

                I request you to please cancel my order no.SO[protected].
                I face lack of money at the present time.
                My order was placed on 29/10/2019.
                I request you to please cancel my order.There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.

                Thank you.
                Tency Thomas.
                [protected]@gmail.com
                Dec 6, 2019
                Complaint marked as Resolved 
                Verified Support
                Nov 04, 2019
                Club Factory Customer Care's response                 Dear, according to this situation, we recommend that you apply for a return.
                For non-quality related reason of return, You can raise a request to return your items with these simple steps:
                1. Log into your account
                2. Go to Account -> Orders -> Paid Orders ->Order Detail Page
                3. Click on 'Return' against the item you wish to return
                4. Fill in the details and submit a return request
                After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.
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                  P
                  Preity Vish
                  from Mumbai, Maharashtra
                  Oct 29, 2019
                  Resolved
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                  Resolved

                  Address: Shivam awasiya parisar, iti gate, koni, 495009

                  I have placed an order for a pair of shoes worth rupees 760 but have not yet received any confirmation sms or email about it.
                  The amount has already been debited from my account .
                  I have no tracking clues as well. I tried various way to get info about my order, called customer care of the company but all in vain.
                  Either the product should be delivered or the amount paid should be refunded .
                  Kindly look into my issue and resolve it as soon as possible.

                  Thankyou

                  Preeti
                  Dec 5, 2019
                  Complaint marked as Resolved 
                  Verified Support
                  Nov 04, 2019
                  Club Factory Customer Care's response                   Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.
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                    R
                    Ritta
                    from Mumbai, Maharashtra
                    Oct 29, 2019
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                    Address: Near valampuri vinayagar Temple, rettasalai, letchathopu, pattukottai, thanjavur., Thanjavur, Tamil Nadu, 614601

                    My order number so[protected] baby disposable diapers but i i did not get the diapers right an item has changed i want to return it but in my account it shows disposable diapers are non returnable product i can't get customer care this they said we can't do anything i want to return it. I can't do anything in my account please help me i don't expect this disappointment from club factory i tried attached the photo of the item but i couldn't upload
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                      K
                      Krishankant Rathor
                      from Mumbai, Maharashtra
                      Oct 29, 2019
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                      Dear club fectory team i want tho say that your website is really really. Worst i never see this type of.. App.. I m oderd a white shoes at 17 oct. And now Date is 29 oct dint responce and not. Delivered every time i call and your team says that. tomorrow. Will be deliverd but. That delivery dint come. I m.Sad to say that.. Your delivey section is so poor and irresponsible 😏😏😏
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                        T
                        Tinuann2
                        from Mumbai, Maharashtra
                        Oct 29, 2019
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                        Hi team,
                        Kindly cancel my order number of club factory so[protected]. I had placed this order on 17th october 2019 and the status o[censored]odation ofnthe same is very slow. And i have not received the same till now. I am not able to cancel the order since its not shipped till now. Kindly cancel the order and refund the amount into my account.

                        Regards,
                        Tinu ann
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                          P
                          Pattarambil Vinodkumar
                          from Thiruvananthapuram, Kerala
                          Oct 29, 2019
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                          Address: Kozhikode, Kerala

                          Order placed on[protected] for a shoe cost ₹1824.13 and payment made successfully through debit card. Till date i have not received any confirmation sms or mail from club factory. Inspite of my repeated enquiry on their customer service number, no information from that way also. I hope i can get the product or refund.
                          Awaiting a speedy response from you.
                          Thanking you,
                          Adv. Vinodkumar,
                          Kozhikode,
                          Kerala.
                          View replies
                          Sir
                          I'm facing the same problem as yours what you have mentioned in your complaint.
                          So may i know whether your issue was resolved or not??? And if yes then how and in how much time?
                          Please do reply to this comment ...
                          I'm really worried for my order .
                          I haven't any confirmation sms or email yet and amount has been debited from my account.
                          Please do let me know if your problem was resolved.
                          Thankyou
                          Reply
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                            A
                            ARIGELA SRIHARI
                            from Delhi, Delhi
                            Oct 29, 2019
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                            This product is not delivered to me, but this company was sent massage delivered, This product is not delivered to me, This product is not delivered to me, This product is not delivered to meThis product is not delivered to me, This product is not delivered to me, they are can not call me, please give the the delivery boy details and please deliver the order
                            Oct 29, 2019
                            Updated by ARIGELA SRIHARI                             The customer care numbers was not connected
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                              S
                              sukriti98g
                              from Delhi, Delhi
                              Oct 29, 2019
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                              I have been waiting for my order since a month there is no sign of it being delivered. I have contacted the company many times but was no support from the customer care. They, again and again, want me to contact the delivery vendor that they should be doing by themselves. I have tried contacting the delivery vendor xpressbees itself but they are saying my tracking number is wrong. I checked and confirmed my tracking number from the club factory customer care also. It has been now one month since i paid for the order. I have talked to every person, they still can't get my order delivered. The customer care says that the vendor tried to deliver my order still i didn't get any call or message or information from their side. My order number is so[protected].
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                                A
                                AR Dance Studio
                                from Mumbai, Maharashtra
                                Oct 29, 2019
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                                Address: Opposite BOB Bank, 313001

                                I order t-shirt on 24oct but not delivery.. Today is delivery date... My order no. So[protected]... No any track available... My mo. No. [protected]... Plzzzz help me i m firsttime order on this.. Nd firsttime it'snot working properly... Plzzzzz resolvemy problem. I order when i m not user of club factory... So i can't tracking my order... [protected]@gmail.com
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                                  N
                                  Neeraj Vermaj
                                  from Raebareli, Uttar Pradesh
                                  Oct 29, 2019
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                                  Address: 297c gali number 9 bihari pur delhi 94 near crpf camp, 110094

                                  I received sms on my mobile your package delivered for today date 28 oct 2019 but delivery boy not delivered my package then we call the delivery boy and he told that your packeg delivered tomorrow...

                                  Why... Why... Why...

                                  And mere phone pe sms aata hai evening me ki apka package multiple time return ho chuka hai jabki mere pass ek bar bhi ni aaya.

                                  Delivery boy kehta hai sir mujhe kuch kam tha ishkiye nhi aaya to me kal de dunga fir aj phone kiya to kehta hai ki sir mere pass packeg nhi hai agar apke pass sms nhi aaya hai to apka package nhi mikega aj...
                                  What's the hell of this stupid reason.

                                  Me delhi me bus aj sham 6 bje tak hi hu agar aj mere packeg nhi mila to kya fayda mera usse mangwane ka
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                                    S
                                    swathi anjali
                                    from Bengaluru, Karnataka
                                    Oct 29, 2019
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                                    Address: viswa trade lines <near hanuman weight bridge,beiiary chowrasta,kurnool,andhrapradesh,518002, Kurnool, Andhra Pradesh, 518002

                                    Hi good morning sir,

                                    I have order smartsees cotton plain black mens vest black vest single_95 ordered. Ihave order 3 qty but i have recived only 1 piece only delivery boy will collected total amount rs.475/-

                                    Vinod kumar{[protected]}
                                    Invoice no:2098546a99989
                                    Invoice date:[protected], 11:12:32
                                    Order date :[protected]:56:58
                                    Pleas rectify the problem delivery boy number:[protected]
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                                      O
                                      oliviarosa
                                      from Ponnani, Kerala
                                      Oct 29, 2019
                                      Resolved
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                                      Resolved

                                      It's showing 'system error' all the time when i try to withdraw my refund to my bank account.
                                      Mind you, this order has been causing me a lot of trouble. Not only was the product i ordered being shipped late, they cancelled it at the last moment too. And now i'm facing problem with refund too. Please do something so that i atleast get my money back
                                      Order id - so[protected]
                                      Oct 29, 2019
                                      Complaint marked as Resolved 
                                      The system error is not showing now and I got it refunded.
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                                        A
                                        AthiraS
                                        from Mumbai, Maharashtra
                                        Oct 28, 2019
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                                        I had placed an order for a dress and did the payment via phonepe app. The payment was shown as successful, but when revisited the club factory site, it showed as some error occurred and my order was not confirmed. I tried twice. But the same thing happened. Since the order was not placed, i don't have any order no. Also i had logged in as guest user. So please do the needful to refund the amount.
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