Club Factory Complaints & Reviews

I ordered a saree and also paid for it but i didn't get it yet.
It had been almost 25 days, i m also unable to track my order. It always showing pickup rescheduled.
Customer care service is very poor
They do not response to call and the helpline number do not work all the time
They don't even response to email.
I want to know whether i m going to get my product or not?
If not i want my money back
Looking for the response asap.

Oct 26, 2019

Updated by abc07 my order no is SO[protected]

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Address: pattabram, Chennai, Tamil Nadu, 600072

I ordered kurti of club factory.. Providing my address phone number and email id.. I paid through google pay.. But i have not got any mail msg from club factory and not even tracking my order.. I am helpless.. I am attaching the screen shot of the receipt here.. I want know about my product details.. Please solve my problem.. This is the my 1st online order..

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Address: Seasons Hotel, Avadh road opp drive in cinema Kalavad road Rajkot, Rajkot, Gujarat, 300005

My order number is so[protected]. Payment has been made. But i am not able to track my order. It has no track record. I want to know where is my order. Please find attached image it clearly shows that the order will be delivered by 12th oct, 2019. And it's been more than 4 weeks gone by and i have no idea where my order is. And no details of it with the courier service.

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Address: ludhawali shivpuri mp., Shivpuri, Madhya Pradesh, 473551

I have not received my order since i ordered the date26, sep..2019, it has been 15 20 days since then, i have not received my order while they had asked to give it in 15 to 20 days. Now when i have contacted, they are asking to return my refund cancell whose order number is this_so[protected]//.. And 2nd order no. — so[protected]. And 3rd order no. Is — so[protected] and the date is 26 september name suraj prajapati mob. No. [protected] and address ludhwali shivpuri mp.

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I made an order in club factory (Order id:[protected] through phonepe app. I cancelled the order and i haven't received any refund amount. But the app and club factory customer support team say that they have refunded. Its almost a month now and still haven't got any refund amount. Club factory customer support gave me a transaction id for refund and asked me to check with my bank. I checked with my bank but the bank says the transaction id is invalid. I again checked with club factory customer support but they say it is valid.in the end i'm stuck with no refund.

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Address: Room No 5 , Kumbhar chawl, govind nagar , prakash wadi, back to pvr Andheri east 400093, Mumbai City, Maharashtra, 400093

Have received a wrong item and do have requested return. I had ordered for jblt460bt (Product award was 1115) but i got the bing product, it was mrp only on box 749. I have requested return pickup on 12.10.2019. But even after 14 days the pickup of the item has not been made. The tracking number provided is tracking id [[protected]]. Pls arrange for return pickup immediately...

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Address: China, Kolkata, West Bengal, 700094

I ordered fewthings on september 8 and i have waited for over a month its now 25 october and now few days ago it shows its on the way but no one contacted me and now it shows "rto" means multiple attempts of delivery failed... Whatt!! But no one contacted me only... I have waited for this parcel from sep 8 and it was for my cousins... Now i feel bad for them... I hate club factory...😡😡😡

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I have ordered a mens jacket and payment is done throgh visa card and payment is done, but order has not confirmed and the balance is gone. I want that product or money back, i usually by online products throght club factory application if i loss the money i stop trusting this application so i request you to please refund my money back as soon as possible...

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Address: 560029

My order number: SO[protected]
As i have booked the order through my debit card, and cancelled it before shipment. I did not get the refund money to my debit card, either they have refunded to my paytm number which is already blocked. I cannot access paytm anymore. I want my refund to be credited to my debit card or clubfactory wallet. The customer care executive is not concerned about my issue, they are disconnecting the call

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Address: Thane, Maharashtra, 401107

Hi I had ordered for headsets on the 02/10/19. The money has already been debited from my account however delivery has not happened. The app still shows shipped but no update on the date as to when it will be delivered.
Requesting to look into this. The wait time has been too much and the product has not been delivered yet. Please provide a update as soon as possible

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Hi, Club factory sent me a jacket.I paid rs 964to the delivery boy as it was cod. After opening the pack I saw an absolutely different jacket whose size color and the design is nowhere matching with the one I ordered.
I called them up several times but they are refusing to replace the jacket or refund me. in the club factory website, my login order details show nowhere the information of the jacket being delivered. so using the wesite I cannot refund it. this website is a total fraud.

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Address: Alpha rehabilitation centre, gandhi nagar 2nd street, Tiruvannamalai, Tamil Nadu, 606602

Order no:s[protected].
Fab mustard top.
Have received a damaged item and do have requested return. The seller has acknowledged the mistake and have accepted to refund. I have requested return pickup on 10.10.19. But even after 2 weeks the pickup of the item has not been made. The tracking number provided is[protected]. Pls arrange for return pickup immediately

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Address: 503 panchvati b wing near s m Shetty school Powai mumbai, Shop No 17,Hilton Tower ,near Sher E Punjab Gurudwara, Sher E Punjab,mahakali Caves,Andheri East,, Mumbai City, Maharashtra, 400072

Website: Club factory

I purchased earings from club factory as a guest providing my address phone number and email id.. I paid through google pay and i have a receipt for the same.. But i have not got any mail msg from club factory and not even order id is provided.. I am helpless.. I tried customer care for at least 3 times n they are clueless of wat to do.. I am attaching the screen shot of the receipt here

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Oct 27, 2019

Complaint marked as Resolved

Got msg after few days that my shipment is packed n I will get it

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S

Sivaranjani Visvanathan

from Mumbai, Maharashtra

Oct 24, 2019

There is no COD membership option in club factory.I want to apply for that membership

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Address: Plot No. 235/C SIRIDI NAGAR, ANMAGAL, HAYATHNAGAR, Hyderabad, Andhra Pradesh, 501505

For one order which is JBL applied for refund and i did not get any option to select refundable address and now it states no option to provide refund for it & other order which is Chinese collar slim fit order is been dispatched but not yet delivered and it needs to be delivered on 21st Oct but not yet delivered still and it is promised that it would get delivered on 15th Oct

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Hello hi I m Stella
I want to cancel my order as the money is not ready as well as the color does not suits me well. So please can you cancel this order.i have been ordered a cloth already . it is in shipping, so if the saree which i ordered is satisfied to me i may order this saree also. now i am not able to pay the total amount of 1300 something. so cancel this order soon sir.my order number is noted below please check it.
Thanking you
My order number
SO[protected]

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E

eldhos

from Kunnamangalam, Kerala

Oct 24, 2019

I recieved wrong item. can i return it.

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K

KhanIbr10444484

from Mumbai, Maharashtra

Oct 24, 2019

My order is stuck in custom clearance from 14 days ...its max 19 October ...max date by club factory... I dont what to i can track my order..also there help line no. Is not working...

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Address: Dakshina Kannada, Karnataka, 574201

I have placed an order in Club Factory worth Rs. 462. The payment for this product was made through online. The order was confirmed on 19, September 2019. The estimated delivery was scheduled to be 27, September 2019.
It has been about a month now and i Sri ll havent recieved the product. I am not able to cancel it nor contact the seller. It says it has been shipped. When tracking the product it says that it hasnt been collected by the courier service.

Please do the needful and contact us.

The order ID is SO[protected].
The tracking ID is[protected].

Oct 29, 2019

Updated by Bhavan M There is still no response.
There is no contact number too. Please do the needful as soon as possible.

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D

Disuija Das

from Mumbai, Maharashtra

Oct 24, 2019

Combo factory is worst company. .i want return my money please give that

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O

Olivia Loukou

from Delhi, Delhi

Oct 24, 2019

Hi have ordered heels for my party the tuesday of this week so i would like to be delivered the 15 october of this month order no SO[protected] please help me have already paid My number is [protected] do it fast i need my heel for my party its urgent

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N

Nita jana

from Mumbai, Maharashtra

Oct 24, 2019

Hello sir I beg to say that my product not delivered as on time and I gave to money for this but product not delivered please sir help

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Address: College of fisheries, 799210

Wants to get early delivery of my products. i want my product before 24march 2019 After 24th. I am not in town for 1.5 month.
That’s why I want my product delivery earlier. It is still stuck in custom clearance
I need that product which I purchased form your company as fast as possible.
. Otherwise I will not order again.
please help me with fast delivery of my products. And when i tried to reach customer care never pick up the phone call. My order no is [protected]
Please response!

Oct 23, 2019

Updated by Lalmuansangi Bawihtlung Octber

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Address: 51 RUSHIKESH SOCIETY, KANSA ROAD, NR TIRUPATI MALL VISNAGAR, Mehsana, Gujarat, 384315

I had placed order in club factory and made payment of Rs.418.82 through Net Bankking and payment also debited in my account. I herewith submit the cyber receipt of payment made through net banking . BUT order number not generated and at present I am not in receipt of any confirmation from Club Factory website on my mobile number or on my email id. So please do needful and oblige.

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Oct 23, 2019

Complaint marked as Resolved

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Ordered items from the company with order no. So[protected] on 2nd october and were to be delivered by 20th october. It is not delivered and and support team gives misleading information on status of consignment and asks to follow up with courier. The company enjoys with the payment.
Further the company delivers the inferior quality/ defective/ irregular size product and when returned charges pick up cost. They receive payment in inr and refunds in usd meaning the customer bear the conversion cost.

Nov 24, 2019

Complaint marked as Resolved

Verified Support

Oct 24, 2019

Club Factory Customer Care's response Dear, our courier ship your parcles to the address you have written when you placed the order.

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gayathri ak

from Noida, Uttar Pradesh

Oct 23, 2019

I have been getting calls on behalf of CLUB FACTORY ..telling me that I have won first prize in Lucky draw and I have won a Tata safari car. Please look into this matter.This is highly disturbing.

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R

rohanannu

from Mumbai, Maharashtra

Oct 23, 2019

Order no so[protected] shirt and so[protected] earbuds please delivered my package fast...

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M

Manurios Stark

from Delhi, Delhi

Oct 24, 2019

Sir that airpod you have shown in your picture its not come as same its box was opened before it data cable was replaced and this airpod is also not working properly i dont need this please replace it or refund my money

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Today i received this message from vm-clbfty (Word to word)
Dear customer congratulations! Your name number win the first prize that is tata nexon car (Rs. 6, 20, 000) in lucky draw valid for 23/10/2019 from club factory online shopping. Registration charge 3500. Applied for more enquiry our helpline [protected].
As i keep ordering from club factory so had the curiosity to call back
I did call in this number and person name was chhotu singh and asked me if i wanted car or cash. And if cash, would require my bank details when i asked more questions to interrogate further as seemed totally fake, he said that club factory concerned will call me back.

Ironically, he was pronouncing club factory as kalab fuctory. Is there any control or action on these type of fakers

Nov 24, 2019

Complaint marked as Resolved

Verified Support

Oct 24, 2019

Club Factory Customer Care's response Dear, sorry for the trouble. Please do not respond to such fraud calls, CF never ask for bank details from our customers.

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Čùťèx Ńèhû

from Mumbai, Maharashtra

Oct 24, 2019

I have ordered the dress on 2 October... But I haven't received it till now it was too delayed... Can I know when my parcel will receive... And if not then please refund my money as possible...

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P

Pubg Mahesh

from Surat, Gujarat

Oct 24, 2019

Name is official mahesh Phone number is [protected] I want my order --- order time is complete I have not give my parcel

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S

Sneha Ghosh1

from Delhi, Delhi

Oct 24, 2019

I am unable to track my order and it's more than estimated delivery date. They are not delivering my product. Neither I can get through customers service helpline number. The SO number of my product is SO[protected]

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Â

Âhsáñ Ábbàsî

from Gulaothi, Uttar Pradesh

Oct 24, 2019

M nai return karwaya apna product lakin abhi Tak refund nhi Mila mujhe apna wapis.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 84

customer care service and delivery service of the company

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I want know about my order details

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please send my courier asap

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complaint for my shoes

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didn't receive refund amount but app says amount refunded

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received wrong product

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my parcel got cancelled automatically and no one contacted me...

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mens jacket

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wrong mode or refund

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order not come

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wrong item supplied

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not scheduled return pick up after 2 weeks of filing return request

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I did not receive any email or message of products I paid for

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jbl t450 extra bass on-ear/chinese collar shirt slim fit

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hey cancel my order

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haven't received my order even after a month

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to deliver fast

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order placed with online payment but order number not generated and confirmation not received

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item not delivered and misleading support

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sms received from vm-clbfty today

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