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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
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1154
Unresolved
4393
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Club Factory reviews & complaints page 79

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R
rosystuart
from Mumbai, Maharashtra
Nov 4, 2019
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Address: Mumbai City, Maharashtra, 400051

Hi,

I had purchased goods in September goods were delivered 2 items was defective which I returned. I got the credit to my club factory account but was not able to use the amount to place my order. Speaking to customer service i was informed that my amount was withdrawn to a pytm account. This is fraud done by club factory as I in the first place do not have pytm account which they have maintained and remitted the funds to with my knowledge and now they are not willing to refund my amount. This is not right. Without me providing the details how can they maintained an account and they are not willing to provide any information. I work in a bank amazed how this process works without me giving the details. Please assist in getting my refund irrespective of the amount. end of the day its my money and I am due to get it.
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    T
    Tsering Wangmu4
    from Imphal, Manipur
    Nov 4, 2019
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    Address: Near nambrog hotel bomdila, 790001

    Recently I got a message that my product is on the way and at 31st october i will get my product but unfortunately I didn't got my product. At that day i got a new message that my product is delivered but that is not true i won't got my product. I request that please kindly help me to find my product as soon as possible because today is 4th november. And i want my product soon.
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      A
      Ashwini050794
      from Tindivanam, Tamil Nadu
      Nov 4, 2019
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      I have paid for the Clothing items through mobile pe online and also received a message that the specified amount was deducted but in the club factory browser it shows order unpaid and i didnt receive any order id.Please either assist me in getting the refund or atleast the items ordered.This is really annoying and such activities puts the company in a bad frame.People would not trust anymore and such fraudulent companies should not be allowed for marketing products.
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        D
        dp1280088
        from Amli, Dadra and Nagar Haveli
        Nov 4, 2019
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        Hello There

        I had ordered 29th sep but I have not received it yet. How many times I called the help center of the club factory for refund but there was no response Please Reply.

        Name-Dipak.N.Parmar
        Rupees deducted-RS.252
        Order Number-SO[protected]
        Date of the incident[protected]
        Mobile-[protected]
        [protected]@gmail.com
        Nov 04, 2019
        Updated by dp1280088         I want a refund, not a product
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          S
          Sumuu
          from Aizawl, Mizoram
          Nov 4, 2019
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          Recently i had made a guest order on club factory today with the order no. So[protected].. But i'm unable to track my order.. No confirmation email or sms has come... Can you please help me out so that i can track my product and when will it get delivered at my place? Can you please help me out where my order is on its way? And moreover i tried to call the customer care number but there was no response
          View replies
          My order no so[protected] is taking too much of time to get delieverd to my address. And one product is on return it is also taking too much time on returning and refunding.. I'm very much upset about this. Kindly pay attention to my complaint. I'm very thankful if it will take acction as soon as possible..
          Thankyou
          Reply
          Mara name rahul sarswat hai mana jaab you tube per aad daka tab laga yar 1 mai mobile phone to mana bhi participat kar liya fir mana custmer care ko phone kiya to vo ant sant jawab
          Reply
          RahulSa97049136's reply, Oct 30, 2019
          Mujha abhi tak order nahi mila 100 custmer se bat kar liya lakin order nahi aya hai 1 month se pareshan karekai rakha hai my order number so185074032
          It's to throw your attention that I have ordered the item on Oct 17 and till it's taking longer. Plz make sure the ordered item is delivered before or on 1 Nov.
          It's an emergency
          Order
          SO[protected]
          Thanks
          Reply
          IAM order Bluetooth speaker delivery 15 days ago no customer support IAM so far my order id SO[protected]
          Mail id [protected]@gmail.com Mobile no [protected]
          Reply
          I want to order a packet of balloons but i need it before the 8th. Is it possible to deliver tge product before that time
          Reply
          Hiiii, i ordered a KURTA PAZAMA. my order no. is (SO[protected].Now i m unable to receive this product due to my vacation. so please cancel this order.
          Reply
          vishu soni's reply, Oct 28, 2019
          hello team. I am vishal soni from rajsthan. i ordered a KURTA PAZAMA on this website. in this vacation i m going to Haidrabad so i dont pickup this order . so plzz cancel my order. My order no. is - (SO183143995)
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            V
            vicky4081
            from Mumbai, Maharashtra
            Nov 4, 2019
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            I have done 2814 rupees payment via tamilnadu mercantile bank and amount was deducted from my account but the app showed that something went wrong. I want my cash back or i need a confirmation that the order will be placed. I need a quick response from the club factory company help or support centre. Refund my cash as soon as possible. I dont have order number because order was not placed..
            View replies
            I have ordered from club factory. My order number is SO[protected].item shipped on October 21, 2019.went in customs clearance on October 24, 2019.its more than 10 days the order is stuck in customs clearance, no update estimation is yet to finish within 2 days.kindly send the product within the estimated date
            Reply
            Payment successful but order was not placed
            Reply
            I orders a jeans from club factory on Saturday the delivery boy called me that please receive your order but that time I was busy so I told him to come tomorrow. But form that day I didn't receive any calls or msg by club factory ...I want my order
            Reply
            My money is not refunded til now its almost above 20 days . This is very bad .
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              B
              Boo Pathi
              from Madurai, Tamil Nadu
              Nov 4, 2019
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              Address: sri amman traders main road,paramathi 637207, Namakkal, Tamil Nadu, Ind

              My order is very long period

              Order no so[protected]

              Date september 26 2019

              Order combo shirts

              Payment paytm

              Track no[protected]

              Please give me details. This order not delivered but other two order gived in cash on delivery order no so[protected] but advance amount paid too long not delivered so what thinging about you sir
              Thank you

              Mail [protected]@gmail.com
              View replies
              I have ordered a suit on 22 /10/2019 and on 02/11/2019 I got a message that your order is expired within 24 hr.
              Reply
              I have ordered jewellery from club factory. These item get divided into 2 order as per delivery. I received only 1 order. I didn't receive 2rd item. Status is showing that it is delivered. As per status, it is delivered at same time when other 1 product delivery. Could you please help.
              Reply
              Janani D's reply, Nov 1, 2019
              Although I have not received the product but the status is showing Delivered. Please look into the matter and arrange to deliver the product.

              An early action is anticipated.
              I have ordered a phone and I want to cancel it as soon as possible but I didn't recieve the prefer number neither on my phone nor my Gmail.
              Help me as soon as possible
              Reply
              Not accepting my address
              Reply
              My order was successful and delivery time 25-29 October but not reached my watch and pending the transit order please quickly action to my problem
              Reply
              I order in 10th oct and till now i didn't recieved my order.its gonna be one month and i need it asap.
              Reply
              I am facing an issue with the product quality of Order SO[protected]. Your site did not register my complaint and now it says that time for complaint expired on 28.10.19. Your intervention is requested.
              Reply
              We orderd by mistek on another order
              Reply
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                V
                vicky4081
                from Mumbai, Maharashtra
                Nov 4, 2019
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                I have done payment through tamilnadu mercantile bank but i have not recieved confirm ation mail or message. I shows that "something went wrong". But amount was deducted from my account. I want my money back or my order must be placed. I tried to contact the club factory contact number. It says the number is not in use. So refund my amount to my tmb bank account.
                View replies
                Order No.SO[protected] not delivered in my hand, ordered in above one month order, club factory were already delivered in my my hand on status. Hence this is urgently solved my probelm
                Reply
                Product is not working and charging cable missing and box will be opend please refund or exchange Product name M3 Band watch I provide me geniue product with seal piece
                Reply
                I ordered 2 No's Samsung Level Blue tooth headset from club factory sharada stores, But i received 1 no headset which is poor quality i placed a return order, Kindly do the needful

                order SO[protected]
                date of delivery 03/11/2019
                Reply
                Hi I ordered a product.It was shoes.I applied for refund 7 days before but now It is not appearing on my screen that i have returned.Now i am not able to return it.I returned it because the shoe is nice but I got the 2 shoes of same leg i.e. of left leg.please help me in solving this problem.
                Thanks
                Reply
                Club Factory Chor hai
                Reply
                MD. SHAHNAWAZ Shahnawaz's reply, Oct 31, 2019
                Club Factory only making fool to all of us Indian they stuck a lot of money for the months. As in my case I ordered one months back but my order is still pending I called many times in this regard but get only gimmick. Club Factory Choor hai
                I had ordered a saree in pink and green colour combination but i have received a red colour saree and the saree patern is also very different. Now i want to change the item. Kindly let me know the procedure.

                I have ordered from guest order
                Reply
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                  A
                  Aman Setia
                  from Mumbai, Maharashtra
                  Nov 4, 2019
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                  Hello
                  I am aman setia
                  I have placed an order of ₹316 on 22nd october of order number so[protected] of which expected delivery was 30th october and today is 4th november and i have still not received my order and because it is shipped so i can not even cancel it and i already had paid for it through paytm.

                  But now i want to cancel it.
                  Please look after this as soon as possible.
                  View replies
                  I have placed a smart watch he was defeated na damage on the box
                  Reply
                  Not received the product ND saying I have received it so please cheack where is my product ND where it's been misplaced
                  Reply
                  I have orderd an order on 20/10/2019 I HAVE CANCELD BUT IT IS SHOWING CANCELING 6DYS HAS BEEN COMPLTD NO RESPONSE PLS WORK ON MY ISSUE AND REFLECT THE REFUND order no is SO[protected] it has completed 11 dys no RESNPSE
                  Reply
                  Hi I ordered a product.It was shoes.I applied for refund 7 days before but now It is not appearing on my screen that i have returned.Now i am not able to return it.I returned it because the shoe is nice but I got the 2 shoes of same leg i.e. of left leg.please help me in solving this problem.
                  Thank you...
                  Reply
                  Sir Maine shoe book kiya tha lekin uska size chhota pad rha hai sir. Mai vo product return karna chahta hu
                  Dusra shoe book karna chahta hu
                  Reply
                  The mike was not working. when i attend the phone call with headset i can not hear the voice. i have a warrenty card and bill copy. invoice no 2010637wa29587 and date[protected]. purchased from pradeep assosiates. please resolve the problem as soon as possible.
                  Reply
                  Such a stupid website club factory .cheaters for customers.o ordered 22 rdof this month a headset .. unfortunately I paid the amount 219
                  Still I didn't get product.no customer care no.no right for customer.
                  I will wait til this product reach me or no or I VL legally go to consumer Court
                  Reply
                  I didn't receive my order no, nor did i receive order confirmation, i receive balance withdrawal OTP' s so how do i withdraw it
                  Reply
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                    T
                    Tushar Kataria
                    from Mumbai, Maharashtra
                    Nov 4, 2019
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                    Address: Fazilka, Punjab, 152116
                    Website: Club factory

                    I am here to register a complaint of club factory service they showing wrong information my product had been delivered but they are showing dispatched therefore i m not able to return i call them thrice but they said we can do nothing. I received the product already damaged as shown in the picture. My order id is so[protected]. I want to return they are doing this second time first time they are charging me 100 rs for requesting return. I did not come for pick up
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                      A
                      alisha rebah
                      from Bengaluru, Karnataka
                      Nov 4, 2019
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                      Address: 560046

                      I haven’t received my order yet and in the tracking system it shows shipped from about a month but till now it has not further passed from that. What should i do now. I have paid for the product already. My order no is so[protected]. I order the product on 28 september and it’s been more than a month that i haven’t yet received my order yet. Please look into this issue fast and reply.
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                        S
                        Sayuuu
                        from Mumbai, Maharashtra
                        Nov 3, 2019
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                        Address: At post ozar, dist Pune. Tal,junnar. Maharashtra.410504, At ozar near Ganesha temple, Pune, Maharashtra, 410504

                        Hello, I am miss.sayali jadhav from Pune, I ordered two products at one time from clubfactory. That order number is given in subject. I paid for those products 1)silver lens box- 296, 2)travel bag light blue- 293 total588. This people took my money and didn't shipped those products.in application it not even tracking the shipment.plz help. It's my mail ID sayali86.[protected]@gmail.com
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                          S
                          shanthi nissi
                          from Chennai, Tamil Nadu
                          Nov 3, 2019
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600075

                          I ordered 2 watches in club factory and payment done through net banking. When i received the package, it contains only one and invoice says its two.. How they can deliver blindly? When i contacted courier service, they said they cant do anything. No proper mode to contact club factory. Online chat giving faqs only. My first experience with club factory is very worst experience ever i had.. Very very disappointed. My order number is so[protected]
                          Dec 5, 2019
                          Complaint marked as Resolved 
                          Verified Support
                          Nov 04, 2019
                          Club Factory Customer Care's response                           Dear, I am sorry for our mistakes. Can you provide a photo of the package you received?
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                            Prashantnishant2003
                            from Hyderabad, Telangana
                            Nov 3, 2019
                            Resolved
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                            Resolved

                            Website: Club factory

                            Hi I am Prashant kumar.I want to cancel my orderSO[protected].Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
                            Thank you
                            [protected]@gmail.com
                            Dec 5, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Nov 04, 2019
                            Club Factory Customer Care's response                             1.Hi,  dear customer,  we would like to update you that your order has already been shipped,  hence we would not be able to cancel it now. We do apologize for that. We request you to please receive the order and check the products,  maybe you like them and decide to keep it. Still,  if you don't want to keep it,  you may return it to us once you receive it. Thanks for your cooperation.
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                              H
                              Harshhita Gupta
                              from Delhi, Delhi
                              Nov 3, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110092

                              I ordered a boot 3 days ago through a website as a guest order. Payment was done through sbi bank debit card... I got a message from my bank that... Is being debited as a purchase in club factory but i didn’t received any order confirmation email or message so that i can track my order with the help of order number... I even checked my spam folder of my gmail but even there i haven’t received any email from club factory regarding my order... I haven’t any type of information regarding my order yet. I can’t track my order.
                              Nov 4, 2019
                              Complaint marked as Resolved 
                              Verified Support
                              Nov 04, 2019
                              Club Factory Customer Care's response                               Dear, I am very happy to serve you. Can you provide the email address you used when ordering?
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                                T
                                Tsering Wangmu4
                                from Imphal, Manipur
                                Nov 3, 2019
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                                Address: Near nambrog hotel bomdila, 790001

                                I got a message that my product is delivered but i didn't get my product. I asked to my neighbors n my relatives and they also don't no about the product. I called the delivery boy but he says that he is not getting my product. I request u to please kindly search my product n i want my product as soon as possible. My product number is so[protected] and awb [protected].
                                Verified Support
                                Nov 04, 2019
                                Club Factory Customer Care's response                                 Hi, we are sorry for the inconvenience you faced. As we checked and found that your order status is delivered, please double check with your family members if they have collected the order or not. Moreover, we'd like to present courier POD as a proof for your reference.Is this your signature?

                                Nov 05, 2019
                                Updated by Tsering Wangmu4                                 I have checked to my neighbors n family they didn't got any product of my name and I have called the delivery boy and he says that they had lost my product and they had show my product is delivered. Please kindly help me to find my product Or kindly refund me. My order number is SO[protected] and AWB [protected]
                                Nov 05, 2019
                                Updated by Tsering Wangmu4                                 Sorry to say that this is not my signature and most importantly that my family and my neighbors were didn't get any product from my name. I request u to please kindly search my product or re send my product.

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                                  shweta pasi
                                  from Nellore, Andhra Pradesh
                                  Nov 3, 2019
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                                  I placed an order for 4clothes on club factory website on 2nd November 2019. The total amount was 5456.30 rupees. I made the payment through internet banking. The money was deducted from my account but I have did not receive any confirmation of my order from the company. Neither does the order appear anywhere on the website. Their customer service is also not working. I want refund of my money.
                                  Verified Support
                                  Nov 04, 2019
                                  Club Factory Customer Care's response                                   Dear, I am very happy to serve you. Can you please provide your order number so that we can solve the problem for you, thank you！
                                  Nov 04, 2019
                                  Updated by shweta pasi                                   Sir i did not receive any order number as my order was never confirmed from your side. My money has been deducted but items are still there in the cart. I have confirmed from your customer care that you have received the payment but no rider has been received by you. Please refund my money.
                                  View replies
                                  Sir no order number was generated. Money has been deducted from my account but items are still there in the cart. I have contacted your customer care through online chat several times. They are telling me to wait. But I fail to understand that if the items are still in card then how will order number be generated. It seems that although money has been deducted but order has not been received at your end. I request you to please refund my money.
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                                    1
                                    1am
                                    from Mumbai, Maharashtra
                                    Nov 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: Satyanarayan Street, 164/A-13, Salem, Tamil Nadu, 636004

                                    I ordered a Bluetooth headset but the payment is failed and also I entered my mobile number wrong in the details. But I received a mail saying the product is shipped. Now there is no way for me to collect my product. Without realising that the mobile number is wrong and the payment is sanctioned I ordered another two headphones. Now I want my orders to be cancelled. Order numbers SO[protected], SO[protected], SO[protected]. One of these orders is already shipped so I don't want others to be shipped too. I am cancelling all the three orders.
                                    Thank You
                                    Mithun Kumar
                                    Dec 7, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Nov 04, 2019
                                    Club Factory Customer Care's response                                     Dear，SO[protected] and SO[protected]，for these two orders，we would like to update you that your order has already been shipped,  hence we would not be able to cancel it now. We do apologize for that. We request you to please receive the order and check the products,  maybe you like them and decide to keep it. Still,  if you don't want to keep it,  you may return it to us once you receive it. Thanks for your cooperation.
                                    SO[protected]，this order has been cancelled for you.
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                                      A
                                      Anusha Venkatesh
                                      from Delhi, Delhi
                                      Nov 3, 2019
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 400080

                                      So[protected] is my order no had ordered for 10 products and have received only 1 have kept following up with the customer care and after almost a month they are tell all products was delivered and asking for a video of the same
                                      I have received only 1 out of 10 products can someone please please looking into this
                                      This is the 2 nd time this has happened please please refund my money for the rest of the 9 products
                                      Dec 16, 2019
                                      Complaint marked as Resolved 
                                      Nov 03, 2019
                                      Updated by Anusha Venkatesh                                       It’s freeze tray
                                      Please please have a look into the case its cheating to not refund when product has not be received
                                      Verified Support
                                      Nov 04, 2019
                                      Club Factory Customer Care's response                                       Dear, we are sorry for our mistakes. Can you provide a photo of the package you received?
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                                        R
                                        Robin Kumar Jhamat
                                        from Mumbai, Maharashtra
                                        Nov 3, 2019
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                                        Address: Village post office pachranga district jalandhar, 144201

                                        Club factory — they said product is delivered but i didn't receive the product
                                        On sep 29, 2019
                                        I got a message saying the product is delivered but i didn't receive it. I called to the delivery agent number, they don't even picked my calls. I went to customer support in club factory, and they also don't given a clue about my product i want to will get refund. Now when i ask them, they are sending the signature i sent them saying that's the signature they got from the delivery... But the delivery boy don't take my signature
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