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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 88

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V
vigneshwaran vicky
Oct 17, 2019
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I have placed the order on sept 29, 2019 from hyderabad. The status as on 7th oct says that shipment information is received by ecom. However since then i have not received my parcel and everyday the status says that my order is being reschedule for the next days. It will more than 10 days my status is as it it. The ecom people says that they have just received the soft information however they did not receive the parcel and ask me to contact club factory. My club factory order no. Is so[protected] and ecom tracking id is [protected]. Sort this asap i am highly irritated and disappointed with club factory services.
Out of two products or item I get only one item but I paid price of two products.. MISSING products WHILE SLEEVELESS HOOD TSHIRT/ FASVSTHD01010WHT L please sent this item to me

shipment issue - Comment #3563786 - Image #0
shipment issue - Comment #3563786 - Image #1
My product imhas not been delivered but shows delivered ...
Lakshmi Chava's reply, Oct 12, 2019
Very bad. Customer service
My name is puneet rangra from Hoshiarpur i cancel my orderSO[protected]
I want to cancel my order as soon as possible... because I couldn't pay for it and I won't be available at the time of receiving ! It's my request! I really liked your product! I'll surely buy it for the next time.I like your products very much ! My order number-(SO[protected]
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    N
    Nayaneerja
    from Pune, Maharashtra
    Oct 17, 2019
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    Address: C/4, Naigaon New Police Colony, Opp. Naigaon Police Hospital, G. D. Amberkar Marg, Parel, Mumbai., Mumbai City, Maharashtra, 400012

    I had order the arm band (Workout band for gym) on 07-10-19.
    Product name: armband sports arm belt with adjustable workout band for gym running and jogging exercise activities case for 5.5 inch mobile by eazories.
    Order no. So[protected].
    Courier name: xpressbees
    Tracking no. [protected].
    It shown delivered on 14-10-19 but till date i didn't received it.
    In product review it shown re-dispatch and in tracking it shown delivered. Status of product is total confusing. It becomes more that ten 10days by placing order for it.
    I had check the tracking number and put a query regarding same to them but no reply received.
    +3 photos
    My order SO[protected]

    product not delivered to me and on site it show as delivered. - Comment #3563745 - Image #0
    product not delivered to me and on site it show as delivered. - Comment #3563745 - Image #1
    Worst app ever.
    They give poor quality products.
    Broken charger.
    But they don't take return & refund.
    In the image pump & covers will be illustrated.
    But they just send 1 cover no pump.
    They neither give you exact product not take return.
    Worst ...waste of money.
    Frauds...
    Name: Rahat
    Address: house no 128, street no 5, chotti jawadi near SK band Ludhiana
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      R
      Raju RS
      from Mangalore, Karnataka
      Oct 17, 2019
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      . As i had booked an item with prepaid and waited for more than 15 days for delivery, but didn't get my item, i lost my money.. Also i contacted to customer care thet gave courier number to contact.. I contacted the same but they told due to inetrnal server error try after sometime... Very very bad shopping and untrustable shopping platform
      Order number - so[protected]
      Order has been rejected but amount has not refunded
      +1 photos
      We have ordered the above said tiffin box on 4th October 2019, till now we have no news, we dint need this order, please cancil the order and return my cash back Rs. 619/-
      Current status showing : Information received
      from 4th till now its showing as the order is still in Delhi..

      amount issue - Comment #3563754 - Image #0
      Why is my order stuck in custom clearance since 5 days. I want my order as soon as possible. I really ned it within 3 days. When will be the product delivered to me??
      SO[protected]
      I fidt more than 20000 /-shoping and pay it in advance ..at least 20 days gone orders not supply.. also ask for some return ..no pickup till time very disappointed with service...I need my whole money back
      I ordered my items a month back and it still shows that it is at the custom clearance. And it would take 2-3 days there. It has been a month and still I haven't got the compensation of rs.65.
      I need help.
      My name is Menaga.
      I made a purchase on october 3 2019, for amount Rs. 1, 013 through ICICI Bank online banking.
      Amount got detected but order not confirmed.

      My previous order was executed without any problem.
      My previous order id is SO[protected].

      kindly look into it and resolve the problem at the earliest.
      I order one t -shirt and anklet on 26 august. Now, it is 04.10.19 and till now I did not receive my order.

      Can anyone tell me how long it take.

      Rajendra
      [protected]
      Meri friend ne link whatsapp kiya tha usi ko open krke order kiya. Payment credit card se kr dya tha lekin App m order show Nhi ho rhe.
      Shadab Parveen's reply, Oct 13, 2019
      Meri friend ne link whatsapp kiya tha usi ko open krke order kiya. Payment credit card se kr dya tha lekin App m order show Nhi ho rhe
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        R
        Rakhi Chandran
        from Mumbai, Maharashtra
        Oct 17, 2019
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        Address: Kannur, Kerala, 670521

        I ordered this product on sept 28th and that time it showed that the delivery will be on oct 16th. But till now i have not received my product and when i tracked the delivery details, it shows "pat of your order from factories is delayed. We will ship your order as soon as it is fullfilled". When will i actually receive my order. What cani do to get my refund if it is delay frther
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          J
          Joenelson Fernandes
          from Mumbai, Maharashtra
          Oct 17, 2019
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          Club factory — about winning a prize in lottery.

          I received a call from an unknown number and said that they're calling on behalf of club factory that i have won prize in random lottery system and i have won tatasafari. I have two option either get tata safari or 12.5 lakhs rupees.

          Wow! I mean who gave you the rights to share my details with anyone.

          Please look into this matter urgently or i'll take legal actions.
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            A
            Adithya Roy
            from Hyderabad, Telangana
            Oct 17, 2019
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            Address: Ff4 mamatha appts sharadha nagar road no 2 safilguda, 500047

            I have ordered a hoodie in club factory on 02 oct 2019 and i am unable to fetch/find those details in my order or in my account history and i have received a message from ecom services stating that my order is going to be delivered very soon on 14 oct but when i checked the same in ecom it was showing status as undelivered. And when i was trying to connect with customer care trough chat queue no is always showing more than 200 and receiving a reply after a hour.

            I never thought that one of the best e-commerce website would ever do this. I really experiencing the worst services from club factory

            Club factory order no :so[protected]
            Ecom no: [protected].

            I am expecting the reply from club factory asap.
            +2 photos
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              R
              rashika1999
              from Delhi, Delhi
              Oct 16, 2019
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              Order number:- SO[protected]
              my order has not been shipped its been more than 12 days & expected delivery date is 18/10/19 and i have ordered the product on 30/10/19. My order tracking is still stucked in PART OF YOUR ORDER IS DELAYED and i have order only one jeans than which part is remaining. I just dont liked this at all i am not statisfied with your service if it is like this only i wont recieve my order on 18/10/19 i will and my friends from whole hostel will not prefer to order from clubfactory nowonwards

              As your previous order was wrong product and non-returnable of one of my friend we are just not satisfied at all
              +1 photos
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                P
                Prem gade
                from Noida, Uttar Pradesh
                Oct 16, 2019
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                Address: Pune, Maharashtra

                Actually I've made my order of kaju headphones, and the delivery date was between 9-13 oct inclusive,
                Today the date is 16 October 2019 and I still didn't receive my package.
                Please solve this query as soon as possible
                I'm waiting for my package since 13th
                My order no is SO[protected] and my mode of payment was via phone pay.
                And the number provided for communication with them is also wrong [protected] it is a wrong number
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                  L
                  Lalbiakkunga Joute
                  from Aizawl, Mizoram
                  Oct 16, 2019
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                  Address: Lalbiakkunga Joute. A-II.C/8. M.Lalmanzuala Building, Chaltlang Thlanmual Veng, Aizawl, Mizoram, 796012

                  I'm ordering Round Neck Long Sleeved Sweater (Order No.SO[protected]), but other item (ie. womens footwear) is shipped and delivered to me. I have paid Rs. 942.00 at the time of delivery. I'm deeply shocked when I open the packed item! I don't know how to return and replace the misplaced item. So, the Club Factory should replace the wrong item by the right item as quick as possible.
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                    C
                    Chihtralekha Chithra
                    from Cuddalore, Tamil Nadu
                    Oct 16, 2019
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                    Dear MRIDULA,
                    Thank you for your order SO[protected].
                    A refund of INR 578.72 has been refunded to your account (facebook_user_[protected]) balance. You may withdraw your balance in Club Factory app. You will receive it in 1-7days. Please pay attention to your balance account activities.

                    Refund Channel: balance
                    Account: facebook_user_[protected]

                    Return Item(s)
                    Product Image Product Name Unit Price($) Quantity
                    FULL EMBROIDERY WORK SUIT 8.09 1

                    After one month not re-credit the amount Rs.578.72 in my bank Account.
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                      B
                      Baldau Tiwari
                      from Mumbai, Maharashtra
                      Oct 16, 2019
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                      Address: Pulgaon chowk gaytri temple, 491001

                      Hello
                      my name is Baldau Tiwari. I ordered a phone from online club factory which is key pad model number E -1228 which belongs to Samsung company. This club factory gave me a fake china phone which gave me 16/10 /19 delivery is done. The charger of this phone is completely trillion, the battery is fake and the phone is old and broken too. I called the club factory, so they will not return
                      My order no. - SO[protected]
                      +5 photos
                      Sir,
                      I purchased two mi brand heart rate device on line in CLUB FACROY, GIVEN CELL NO. EMAIL,
                      DEBITED IN CREDIT CARD RS.1805.71 ON 26th October. still no mail response to me, I searched online
                      their shipping no. no records available, no message to my cell. I this it is fake web site, kindly confirm.

                      SUDHAKAR
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                        P
                        Priyank Raj
                        from Mumbai, Maharashtra
                        Oct 16, 2019
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                        I was placing an order for women sleepers, after entering the necessary information I opted paytm method for the payment. Thereafter what I see is that the payment got deducted and it says technical error. There was information which was shared via call or SMS in regards to order failure. This is high level of pathetic service being showcased from their end. Still I am awaiting for the refund.
                        Kindly help me in getting my refund at the earliest.
                        I placed order as a guest user from mobile number [protected].

                        Regards
                        Priyank Raj
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                          R
                          RRajiv
                          from New Delhi, Delhi
                          Oct 16, 2019
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                          Address: H. No. 72, 3rd floor, Jindal colony, Samalakha Extn., New Delhi, Delhi, 110037

                          Hi Team,

                          I had ordered a product on your APP and which i found not suitable. I logged a return request through APP which is still pending since over 1 month (12th Sep'19)...
                          Within this time frame i have connected your customer service using calling service @[protected], chat service but did not get proper resolution.

                          I want to return this product and get my money back on priority.
                          Oct 16, 2019
                          Updated by RRajiv
                          Order id SO[protected]
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                            N
                            Nyelam
                            from Mumbai, Maharashtra
                            Oct 16, 2019
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                            Address: New Delhi, Delhi

                            Out of two products I only got one product
                            1. Black sleeveless hood t shirt/ FASVSTDH1010BK L ( I got this item/present)
                            2. White sleeveless hood t shirt/ FASVSTH1010WHT L (MISSING item)

                            I already paid the amount of two item Rs 499
                            But only got one item.
                            Invoice no: 211044GA07912
                            Invoice date:[protected]:26:07
                            Order no: SO[protected]
                            Order date:[protected]:15:13

                            I request to send me the other MISSING item to whom I already paid the said amount.
                            +2 photos
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                              A
                              ankit081992
                              from Delhi, Delhi
                              Oct 16, 2019
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                              Address: Gurgaon, Haryana, 122001

                              I had ordered a speaker from club factory and the delivery date was 13 october and till today 16 oct i didn't receive any courier and even the tracking id mentioned in their app is showing wrong hence not able to track a courier even.. My order is prepaid order hence worried about my money now. Very slow delivery much slower even if we compare with normal indian post office delivery service
                              Oct 16, 2019
                              Updated by ankit081992
                              my order number is SO[protected]. AND TRACKING ID FOR COURIER IS [protected].
                              I ordered amazefit smart watch cast of 1499 and delivery charge 99 rupees so the total cost is 1598.
                              But when I received the parcel and after open it I found mi band 3 instead of amazefit smart watch
                              That's fraud so I want my refund back

                              order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #0
                              order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #1
                              order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #2
                              I want to return and refund my cash
                              My order number SO[protected]Package 3) has not been delivered but it says it's delivered. The order has been confirmed on October 04/2019 and it says it's been delivered on OCtober 07/2019. I did not receive anything. Kindly ASAP look into the issue and resolve it. Hope I receive my order soon or at least i'm expecting money to be refunded.
                              I ordered a item 8days ago .. And i paid cash using card payment... I cant get my product.. cant any messages or call from factory about that product delivery... we are poor people.. It is a big lesson to purchase online shop.. People dont choose this app
                              Sangeetha Ajith's reply, Oct 5, 2019
                              My ordered has not be delivered
                              Jbl ke nam se dhoka DIYa hai ye jbl nhi hai koi [censored]e products hai. Ye chalu bhi nhi ho rha
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                                C
                                CREATIVE INDIA
                                from Udaipur, Rajasthan
                                Oct 16, 2019
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                                Website: www.clubfactory.com

                                9 sept. I complaint in club factry suport for fake delivery they not solve my problem only give a date now after 1 month they sill give me only dates ont solustion my order no.[protected] and my compalint no in clube factry is 415526 the are lazy they are not a help a custmer only west a time
                                I order item 24 aug. 2019 now i regest for a refund but they still give me date
                                +1 photos
                                Oct 24, 2019
                                Updated by CREATIVE INDIA
                                my problem still not solve
                                Oct 24, 2019
                                Updated by CREATIVE INDIA
                                they still give only dates not a solustion now i am not stisfied there service and there support sytem
                                I am online lucky drew winners
                                I've placed an order on 08-10-19 and club factory has deducted twice times money from my ac. Customer care no. Is also not valid . what will I do? I want my money back .you've deducted Rs12, 176 instead of 6088.
                                Product not power on & fake product no jbl company speaker not working made chaina company serve
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                                  D
                                  dhanush sekar
                                  from Mumbai, Maharashtra
                                  Oct 16, 2019
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                                  Address: 33,pandathinadhar street, ammapet roundana,salem,, 636003

                                  Sir plz i recive pro call blocker but i order nokia 6600 mobile 2nos plz sir you will take this complaint and give correct suggestion my contact number [protected]
                                  I suside my self for the reason you and your company
                                  Please return my money
                                  I am very poor plz
                                  This amount is huge for me plz return my amount
                                  3497plz
                                  I am not recive my nokia 6600 mobile i recive call blocker plz return this package
                                  Oct 16, 2019
                                  Updated by dhanush sekar
                                  Sir I recive pro call blocker but I order nokia6600 2nos please return my money
                                  My payment was made but the order is not placed and i call customer care but they don't replay, and they said i can't help and they can't find my id and the customer care denied for it and they said its can't find

                                  nokia 6600/and that product not receive :you delivered other product pro call blocker - Comment #3562341 - Image #0
                                  Order No. SO[protected]
                                  On the name of Pawan Singh
                                  Already paid for this product
                                  Product is not delivered as per the estimated time.
                                  I return the product but still it shown to return the product ..
                                  Please also refund my money fast
                                  Following are some information
                                  Courier ecom
                                  Return id SON[protected]
                                  Please reply on [protected]@gmail.com
                                  Hi

                                  I ordered from club factory
                                  My order no. :SO[protected]
                                  Item shipped on : 16th sept 2019,
                                  Went in customs clearance on 19th sept 2019,
                                  Its more then 20 days order stuck in customs clearance,
                                  No update, estimate time is already passed.

                                  Please delivery my order or initiate refund as soon as possible. Its too late.
                                  I had ordered 3 products in the month of Aug and still haven't received them. No tracking information is available nor they are giving back my refund. Please help
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                                    E
                                    Evanglin Kumar
                                    from Mumbai, Maharashtra
                                    Oct 16, 2019
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                                    Address: H.No:1-57/335B, Ganesh Nilayam, Sri Ram Nagar Colony, Kondapur, Hyderabad 500084, Hyderabad, Telangana, 500084

                                    Hi team my order number so[protected] it's been so long i placed this order and have also done the payment online but am so disappointed on not receiving my product till today. I received message on 14th october 2019 statint it will be delivered today but then i dint even receive one single call from delivery agent and falsely incorrect statement was updated stating i was not at home. I contacted the customer care and one agent name sana a was assigned to assist me but she was so poor with that she never provided me with any
                                    Solution just kept telling i will receive product in 48 hours and she was replying so late which pissed me off. Please take an action on this
                                    I am buying my order, but that product is very poor quality because i am massage for club factory, but not responsible coustumr care, this site is very very poor, and fraud online shopping 👎👎👎👎👎👎👎

                                    product not delivered so162488942 - Comment #3562329 - Image #0
                                    The package not select for me

                                    product not delivered so162488942 - Comment #3562436 - Image #0
                                    Sk Aminur's reply, Oct 14, 2019
                                    The colour is not like of the package.
                                    So, I shall return the package.
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                                      Y
                                      yoga avinash seggam
                                      from Chennai, Tamil Nadu
                                      Oct 16, 2019
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                                      Address: 600119

                                      Hello, i am avinash. I want to cancel my order so[protected].
                                      Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
                                      Thank you.
                                      Order no SO[protected] i had orderd a combo shirt .i cant call coustumer care...i was ordred trough guest order money was paid . my money had gone plz return my money ... it was order 10 days ago... no message and no call about that...

                                      I want to cancel the order - Comment #3562291 - Image #0
                                      I haven't received my mi power bank yet which was ordered on 30september 2019. Please somebody help me in resolve my issue

                                      I want to cancel the order - Comment #3562350 - Image #0
                                      I am Rajesh on 30 sep 2019 i am order a product of order no : SO[protected]
                                      amount is paid . amount is debited but till now i didn't get any information about the product.pls send me the product or make my money refund back
                                      thank you
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                                        K
                                        Kirti Pratibha Rao
                                        from Mumbai, Maharashtra
                                        Oct 16, 2019
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                                        I didn't get my shoes which i had ordered 10 to 11 days ago worth rs.1448 from [club factory] app. My order no is (So[protected]... It already takes too much time but still i didn't recived my shoes.. Helpline no doesn't respond. I had recived the massage from club factory

                                        [club factory] your order (So[protected] is being processed by factories. To prepare your items, it takes about 1-3 business days.
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