Claimed

Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Club Factory

Club Factory reviews & complaints page 88

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have placed the order on sept 29, 2019 from hyderabad. The status as on 7th oct says that shipment information is received by ecom. However since then i have not received my parcel and everyday the status says that my order is being reschedule for the next days. It will more than 10 days my status is as it it. The ecom people says that they have just received the soft information however they did not receive the parcel and ask me to contact club factory. My club factory order no. Is so[protected] and ecom tracking id is [protected]. Sort this asap i am highly irritated and disappointed with club factory services.

View replies

N

Nyelam

from Mumbai, Maharashtra

Oct 17, 2019

Out of two products or item I get only one item but I paid price of two products.. MISSING products WHILE SLEEVELESS HOOD TSHIRT/ FASVSTHD01010WHT L please sent this item to me

shipment issue - Comment #3563786 - Image #0

shipment issue - Comment #3563786 - Image #1

L

Lakshmi Chava

from Vijayawada, Andhra Pradesh

Oct 17, 2019

My product imhas not been delivered but shows delivered ...

Lakshmi Chava's reply, Oct 12, 2019

Very bad. Customer service

R

Rangra Puneet

from Mumbai, Maharashtra

Oct 17, 2019

My name is puneet rangra from Hoshiarpur i cancel my orderSO[protected]

S

Sravanthi Sravzz

from Mumbai, Maharashtra

Oct 18, 2019

I want to cancel my order as soon as possible... because I couldn't pay for it and I won't be available at the time of receiving ! It's my request! I really liked your product! I'll surely buy it for the next time.I like your products very much ! My order number-(SO[protected]

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: C/4, Naigaon New Police Colony, Opp. Naigaon Police Hospital, G. D. Amberkar Marg, Parel, Mumbai., Mumbai City, Maharashtra, 400012

I had order the arm band (Workout band for gym) on 07-10-19.
Product name: armband sports arm belt with adjustable workout band for gym running and jogging exercise activities case for 5.5 inch mobile by eazories.
Order no. So[protected].
Courier name: xpressbees
Tracking no. [protected].
It shown delivered on 14-10-19 but till date i didn't received it.
In product review it shown re-dispatch and in tracking it shown delivered. Status of product is total confusing. It becomes more that ten 10days by placing order for it.
I had check the tracking number and put a query regarding same to them but no reply received.

+3 photos

View replies

N

news top786

from Mumbai, Maharashtra

Oct 17, 2019

My order SO[protected]

product not delivered to me and on site it show as delivered. - Comment #3563745 - Image #0

product not delivered to me and on site it show as delivered. - Comment #3563745 - Image #1

B

bhavani narayanan

from Bengaluru, Karnataka

Oct 17, 2019

Worst app ever.
They give poor quality products.
Broken charger.
But they don't take return & refund.
In the image pump & covers will be illustrated.
But they just send 1 cover no pump.
They neither give you exact product not take return.
Worst ...waste of money.
Frauds...

A

Aysha Farheen

from Chandigarh, Chandigarh

Oct 17, 2019

Name: Rahat
Address: house no 128, street no 5, chotti jawadi near SK band Ludhiana

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

. As i had booked an item with prepaid and waited for more than 15 days for delivery, but didn't get my item, i lost my money.. Also i contacted to customer care thet gave courier number to contact.. I contacted the same but they told due to inetrnal server error try after sometime... Very very bad shopping and untrustable shopping platform
Order number - so[protected]
Order has been rejected but amount has not refunded

+1 photos

View replies

I

interdive

from Delhi, Delhi

Oct 17, 2019

We have ordered the above said tiffin box on 4th October 2019, till now we have no news, we dint need this order, please cancil the order and return my cash back Rs. 619/-
Current status showing : Information received
from 4th till now its showing as the order is still in Delhi..

amount issue - Comment #3563754 - Image #0

M

Maliha Fatima

from Mumbai, Maharashtra

Oct 17, 2019

Why is my order stuck in custom clearance since 5 days. I want my order as soon as possible. I really ned it within 3 days. When will be the product delivered to me??
SO[protected]

L

lovely arora singh

from Hoshiarpur, Punjab

Oct 17, 2019

I fidt more than 20000 /-shoping and pay it in advance ..at least 20 days gone orders not supply.. also ask for some return ..no pickup till time very disappointed with service...I need my whole money back

A

Aheli Chatterjee

from Mumbai, Maharashtra

Oct 17, 2019

I ordered my items a month back and it still shows that it is at the custom clearance. And it would take 2-3 days there. It has been a month and still I haven't got the compensation of rs.65.
I need help.

M

Menaga Marudhachalam

from Coimbatore, Tamil Nadu

Oct 17, 2019

My name is Menaga.
I made a purchase on october 3 2019, for amount Rs. 1, 013 through ICICI Bank online banking.
Amount got detected but order not confirmed.

My previous order was executed without any problem.
My previous order id is SO[protected].

kindly look into it and resolve the problem at the earliest.

T

Te Amo Life

from Pune, Maharashtra

Oct 17, 2019

I order one t -shirt and anklet on 26 august. Now, it is 04.10.19 and till now I did not receive my order.

Can anyone tell me how long it take.

Rajendra
[protected]

S

Shadab Parveen

from Mumbai, Maharashtra

Oct 18, 2019

Meri friend ne link whatsapp kiya tha usi ko open krke order kiya. Payment credit card se kr dya tha lekin App m order show Nhi ho rhe.

Shadab Parveen's reply, Oct 13, 2019

Meri friend ne link whatsapp kiya tha usi ko open krke order kiya. Payment credit card se kr dya tha lekin App m order show Nhi ho rhe

Helpful

Found this helpful?

7 Comments

Post your Comment

Comment Guidelines

Address: Kannur, Kerala, 670521

I ordered this product on sept 28th and that time it showed that the delivery will be on oct 16th. But till now i have not received my product and when i tracked the delivery details, it shows "pat of your order from factories is delayed. We will ship your order as soon as it is fullfilled". When will i actually receive my order. What cani do to get my refund if it is delay frther

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Club factory — about winning a prize in lottery.

I received a call from an unknown number and said that they're calling on behalf of club factory that i have won prize in random lottery system and i have won tatasafari. I have two option either get tata safari or 12.5 lakhs rupees.

Wow! I mean who gave you the rights to share my details with anyone.

Please look into this matter urgently or i'll take legal actions.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ff4 mamatha appts sharadha nagar road no 2 safilguda, 500047

I have ordered a hoodie in club factory on 02 oct 2019 and i am unable to fetch/find those details in my order or in my account history and i have received a message from ecom services stating that my order is going to be delivered very soon on 14 oct but when i checked the same in ecom it was showing status as undelivered. And when i was trying to connect with customer care trough chat queue no is always showing more than 200 and receiving a reply after a hour.

I never thought that one of the best e-commerce website would ever do this. I really experiencing the worst services from club factory

Club factory order no :so[protected]
Ecom no: [protected].

I am expecting the reply from club factory asap.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order number:- SO[protected]
my order has not been shipped its been more than 12 days & expected delivery date is 18/10/19 and i have ordered the product on 30/10/19. My order tracking is still stucked in PART OF YOUR ORDER IS DELAYED and i have order only one jeans than which part is remaining. I just dont liked this at all i am not statisfied with your service if it is like this only i wont recieve my order on 18/10/19 i will and my friends from whole hostel will not prefer to order from clubfactory nowonwards

As your previous order was wrong product and non-returnable of one of my friend we are just not satisfied at all

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Actually I've made my order of kaju headphones, and the delivery date was between 9-13 oct inclusive,
Today the date is 16 October 2019 and I still didn't receive my package.
Please solve this query as soon as possible
I'm waiting for my package since 13th
My order no is SO[protected] and my mode of payment was via phone pay.
And the number provided for communication with them is also wrong [protected] it is a wrong number

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lalbiakkunga Joute. A-II.C/8. M.Lalmanzuala Building, Chaltlang Thlanmual Veng, Aizawl, Mizoram, 796012

I'm ordering Round Neck Long Sleeved Sweater (Order No.SO[protected]), but other item (ie. womens footwear) is shipped and delivered to me. I have paid Rs. 942.00 at the time of delivery. I'm deeply shocked when I open the packed item! I don't know how to return and replace the misplaced item. So, the Club Factory should replace the wrong item by the right item as quick as possible.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear MRIDULA,
Thank you for your order SO[protected].
A refund of INR 578.72 has been refunded to your account (facebook_user_[protected]) balance. You may withdraw your balance in Club Factory app. You will receive it in 1-7days. Please pay attention to your balance account activities.

Refund Channel: balance
Account: facebook_user_[protected]

Return Item(s)
Product Image Product Name Unit Price($) Quantity
FULL EMBROIDERY WORK SUIT 8.09 1

After one month not re-credit the amount Rs.578.72 in my bank Account.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pulgaon chowk gaytri temple, 491001

Hello
my name is Baldau Tiwari. I ordered a phone from online club factory which is key pad model number E -1228 which belongs to Samsung company. This club factory gave me a fake china phone which gave me 16/10 /19 delivery is done. The charger of this phone is completely trillion, the battery is fake and the phone is old and broken too. I called the club factory, so they will not return
My order no. - SO[protected]

+5 photos

View replies

V

Velicherla

from Kavali, Andhra Pradesh

Nov 1, 2019

Sir,
I purchased two mi brand heart rate device on line in CLUB FACROY, GIVEN CELL NO. EMAIL,
DEBITED IN CREDIT CARD RS.1805.71 ON 26th October. still no mail response to me, I searched online
their shipping no. no records available, no message to my cell. I this it is fake web site, kindly confirm.

SUDHAKAR

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was placing an order for women sleepers, after entering the necessary information I opted paytm method for the payment. Thereafter what I see is that the payment got deducted and it says technical error. There was information which was shared via call or SMS in regards to order failure. This is high level of pathetic service being showcased from their end. Still I am awaiting for the refund.
Kindly help me in getting my refund at the earliest.
I placed order as a guest user from mobile number [protected].

Regards
Priyank Raj

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H. No. 72, 3rd floor, Jindal colony, Samalakha Extn., New Delhi, Delhi, 110037

Hi Team,

I had ordered a product on your APP and which i found not suitable. I logged a return request through APP which is still pending since over 1 month (12th Sep'19)...
Within this time frame i have connected your customer service using calling service @[protected], chat service but did not get proper resolution.

I want to return this product and get my money back on priority.

Oct 16, 2019

Updated by RRajiv Order id SO[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Out of two products I only got one product
1. Black sleeveless hood t shirt/ FASVSTDH1010BK L ( I got this item/present)
2. White sleeveless hood t shirt/ FASVSTH1010WHT L (MISSING item)

I already paid the amount of two item Rs 499
But only got one item.
Invoice no: 211044GA07912
Invoice date:[protected]:26:07
Order no: SO[protected]
Order date:[protected]:15:13

I request to send me the other MISSING item to whom I already paid the said amount.

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122001

I had ordered a speaker from club factory and the delivery date was 13 october and till today 16 oct i didn't receive any courier and even the tracking id mentioned in their app is showing wrong hence not able to track a courier even.. My order is prepaid order hence worried about my money now. Very slow delivery much slower even if we compare with normal indian post office delivery service

Oct 16, 2019

Updated by ankit081992 my order number is SO[protected]. AND TRACKING ID FOR COURIER IS [protected].

View replies

S

shahidali sayyad

from Colonelganj, Uttar Pradesh

Oct 16, 2019

I ordered amazefit smart watch cast of 1499 and delivery charge 99 rupees so the total cost is 1598.
But when I received the parcel and after open it I found mi band 3 instead of amazefit smart watch
That's fraud so I want my refund back

order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #0

order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #1

order yet not delivered its been 3 days over then expected date and not able to track order also - Comment #3562435 - Image #2

M

Mahadarshan

from Chennai, Tamil Nadu

Oct 16, 2019

I want to return and refund my cash

T

Tamilarasi Thooyamani

from Bengaluru, Karnataka

Oct 16, 2019

My order number SO[protected]Package 3) has not been delivered but it says it's delivered. The order has been confirmed on October 04/2019 and it says it's been delivered on OCtober 07/2019. I did not receive anything. Kindly ASAP look into the issue and resolve it. Hope I receive my order soon or at least i'm expecting money to be refunded.

S

Sangeetha Ajith

from Thiruvananthapuram, Kerala

Oct 16, 2019

I ordered a item 8days ago .. And i paid cash using card payment... I cant get my product.. cant any messages or call from factory about that product delivery... we are poor people.. It is a big lesson to purchase online shop.. People dont choose this app

Sangeetha Ajith's reply, Oct 5, 2019

My ordered has not be delivered

A

Amit R Dahake

from Ahmedabad, Gujarat

Oct 16, 2019

Jbl ke nam se dhoka DIYa hai ye jbl nhi hai koi [censored]e products hai. Ye chalu bhi nhi ho rha

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Website: www.clubfactory.com

9 sept. I complaint in club factry suport for fake delivery they not solve my problem only give a date now after 1 month they sill give me only dates ont solustion my order no.[protected] and my compalint no in clube factry is 415526 the are lazy they are not a help a custmer only west a time
I order item 24 aug. 2019 now i regest for a refund but they still give me date

+1 photos

Oct 24, 2019

Updated by CREATIVE INDIA my problem still not solve

Oct 24, 2019

Updated by CREATIVE INDIA they still give only dates not a solustion now i am not stisfied there service and there support sytem

View replies

R

Ram Chigale

from Delhi, Delhi

Oct 16, 2019

+1

I am online lucky drew winners

K

Kenbi Riba

from Mumbai, Maharashtra

Oct 16, 2019

+1

I've placed an order on 08-10-19 and club factory has deducted twice times money from my ac. Customer care no. Is also not valid . what will I do? I want my money back .you've deducted Rs12, 176 instead of 6088.

A

Amit R Dahake

from Ahmedabad, Gujarat

Oct 16, 2019

+1

Product not power on & fake product no jbl company speaker not working made chaina company serve

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 33,pandathinadhar street, ammapet roundana,salem,, 636003

Sir plz i recive pro call blocker but i order nokia 6600 mobile 2nos plz sir you will take this complaint and give correct suggestion my contact number [protected]
I suside my self for the reason you and your company
Please return my money
I am very poor plz
This amount is huge for me plz return my amount
3497plz
I am not recive my nokia 6600 mobile i recive call blocker plz return this package

Oct 16, 2019

Updated by dhanush sekar Sir I recive pro call blocker but I order nokia6600 2nos please return my money

View replies

P

Pritam Maheshwari

from Mumbai, Maharashtra

Oct 16, 2019

My payment was made but the order is not placed and i call customer care but they don't replay, and they said i can't help and they can't find my id and the customer care denied for it and they said its can't find

nokia 6600/and that product not receive :you delivered other product pro call blocker - Comment #3562341 - Image #0

P

Páwäñ Sîñgh

from Mumbai, Maharashtra

Oct 16, 2019

Order No. SO[protected]
On the name of Pawan Singh
Already paid for this product
Product is not delivered as per the estimated time.

B

BMN PJ

from Mumbai, Maharashtra

Oct 16, 2019

I return the product but still it shown to return the product ..
Please also refund my money fast
Following are some information
Courier ecom
Return id SON[protected]
Please reply on [protected]@gmail.com

R

[email protected]

from Bhubaneshwar, Odisha

Oct 16, 2019

Hi

I ordered from club factory
My order no. :SO[protected]
Item shipped on : 16th sept 2019,
Went in customs clearance on 19th sept 2019,
Its more then 20 days order stuck in customs clearance,
No update, estimate time is already passed.

Please delivery my order or initiate refund as soon as possible. Its too late.

G

Geeta Gwalani Harjani

Oct 16, 2019

I had ordered 3 products in the month of Aug and still haven't received them. No tracking information is available nor they are giving back my refund. Please help

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Address: H.No:1-57/335B, Ganesh Nilayam, Sri Ram Nagar Colony, Kondapur, Hyderabad 500084, Hyderabad, Telangana, 500084

Hi team my order number so[protected] it's been so long i placed this order and have also done the payment online but am so disappointed on not receiving my product till today. I received message on 14th october 2019 statint it will be delivered today but then i dint even receive one single call from delivery agent and falsely incorrect statement was updated stating i was not at home. I contacted the customer care and one agent name sana a was assigned to assist me but she was so poor with that she never provided me with any
Solution just kept telling i will receive product in 48 hours and she was replying so late which pissed me off. Please take an action on this

View replies

A

ABhi PrincE Raj

from Mumbai, Maharashtra

Oct 16, 2019

I am buying my order, but that product is very poor quality because i am massage for club factory, but not responsible coustumr care, this site is very very poor, and fraud online shopping 👎👎👎👎👎👎👎

product not delivered so162488942 - Comment #3562329 - Image #0

S

Sk Aminur

from Kolkata, West Bengal

Oct 16, 2019

The package not select for me

product not delivered so162488942 - Comment #3562436 - Image #0

Sk Aminur's reply, Oct 14, 2019

The colour is not like of the package.
So, I shall return the package.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 600119

Hello, i am avinash. I want to cancel my order so[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.

View replies

S

Shajal G M

from Mumbai, Maharashtra

Oct 16, 2019

Order no SO[protected] i had orderd a combo shirt .i cant call coustumer care...i was ordred trough guest order money was paid . my money had gone plz return my money ... it was order 10 days ago... no message and no call about that...

I want to cancel the order - Comment #3562291 - Image #0

R

Raj88912

from Mumbai, Maharashtra

Oct 16, 2019

I haven't received my mi power bank yet which was ordered on 30september 2019. Please somebody help me in resolve my issue

I want to cancel the order - Comment #3562350 - Image #0

R

rajesh pentapati

from Hyderabad, Telangana

Oct 16, 2019

I am Rajesh on 30 sep 2019 i am order a product of order no : SO[protected]
amount is paid . amount is debited but till now i didn't get any information about the product.pls send me the product or make my money refund back
thank you

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I didn't get my shoes which i had ordered 10 to 11 days ago worth rs.1448 from [club factory] app. My order no is (So[protected]... It already takes too much time but still i didn't recived my shoes.. Helpline no doesn't respond. I had recived the massage from club factory

[club factory] your order (So[protected] is being processed by factories. To prepare your items, it takes about 1-3 business days.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines