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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
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Club Factory reviews & complaints page 90

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J
Jstar0001
from Mumbai, Maharashtra
Oct 13, 2019
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I order one combo of set of brushes and beauty soing along with a combo of correcting palate and a brush. But i recieved the order after paying i found that there was only one combo of palate and brush in the packaging. I paid for both therefore i want you to please give me the fair service against my money please help this was very disappointing.
My order number was so[protected]
From the seller satguru telecom
Order date was 8.10.2019 at 20.03
My account email is [protected]@gmail.com
Hoping for some early action
Please mail me on [protected]@gmail.com of any further questions need to be answered
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I am booking level u headphones it's not working to phone calls that's why I am the return to this product so please agree
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Congrats! You Won 1st Prize Tata Saafari In 11th anniversary Day Club factory .This Is Valid For Today For Registration Contact On:[protected]:club factory.

paid for two item but received only one - Comment #3558845 - Image #0
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I have order Fitbit versa watch of cost 2499 and paid it while cod and they have given me samsung level headphone which i hadn't order. And there is no option coming for return or refund request. As they are not showing it in delivered category.
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Men purse. The product is not good.

paid for two item but received only one - Comment #3558908 - Image #0
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I9 tws Earpods are damage in the box so please provide me a new i9 tws Earpods This work is done by in 1-2 days complete. Thankyou

paid for two item but received only one - Comment #3559408 - Image #0
paid for two item but received only one - Comment #3559408 - Image #1
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[Club Factory] The package for your order (SO[protected] has been shipped by Ecom ([protected]) from CF warehouse. Click here for detailed tracking info https://app.fromfactory.club/user_center/tracking/SO[protected]"

Not dliver may parches to 10 days ago
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They have gave me delivery date but they can't make any call in order to inform me about delivery time or place ...but they masseged me that my order SO[protected] returned due to multiple failled delivery...how i get my order !!! I want it back ..plzz do something

paid for two item but received only one - Comment #3559521 - Image #0
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It feels cheated when payment is asked first and things are not recieved. No good customer care support. Cash on delivery was not available so I had to pay. And now after complaining many times, no things no money. Club factory is a fraud site, which will not take issues seriously. Please do not buy, my genuine words to everyone.
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Refunded money is not transferred to my bank account
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    T
    Truna
    from Shahkot, Punjab
    Oct 13, 2019
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    Hi i had ordered a combo of hair dryer and straightener through your website on 2nd oct and i had got a confirmation mail from your end on 10th oct claiming that the order is out for delivery and would be dispatched through delhivery courier. But after that i didn't get my courier delivered and i could not even track the status of my courier for which i had made payment through net banking. So here with i demand u to update the status of my courier order no so[protected]. Not to refund my money back.

    Ending this complaint mail with loads of disappointment.
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      Truna
      from Shahkot, Punjab
      Oct 13, 2019
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      Hi i had ordered a bag through your website on 2nd oct and i had got a confirmation mail from your end on 10th oct claiming that the order is out for delivery and would be dispatched through delhivery courier. But after that i didn't get my courier delivered and i could not even track the status of my courier for which i had made payment through net banking. So here with i demand u to update the status of my courier order no so[protected]. Not to refund my money back.

      Ending this complaint mail with loads of disappointment.
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        A
        Anjeline
        from Mumbai, Maharashtra
        Oct 13, 2019
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        Address: Mumbai City, Maharashtra

        Sir,
        I'm extremely dissapointed by the pathetic service given by club factory. I placed my order it's almost been a month. The due date for delivery was on 11 october and i still haven't received any response for that. My order no. Is so[protected]. Please let me know to the earliest when will i receive my order. It's frustrating to see a company like you is so unethical and has no concern or sense of responsibility towards the customer i'm never ever gonna order anything from this site henceforth! Please let me know know about my order to the latest.
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          S
          Sk. Javeed
          from Delhi, Delhi
          Oct 13, 2019
          Resolved
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          Resolved

          Address: HNO-B 392 IST FLOOR, NIRMAN VIHAR, NEAR METRO STATION, NEW DELHI East ,Delhi,Delhi,India,110092., 110092

          Club factory is cheating customers 1) for cod you have to pay 98/- extra per order. 2) you have to pay delivery charges. 3) they show something in descriptions and send you something else. 4) i purchase combo pack of 5 shirts, all were of wrong colors. So i returned it took pics infront of pickup courier guy before packing the return, now they 'rejected return' saying i returned only 2 pcs. Why would i return less items when i paid full amount?
          Oct 19, 2019
          Complaint marked as Resolved 
          Oct 14, 2019
          Updated by Sk. Javeed           I ordered the combo pack of 5 shirts, order no. SO[protected].

          The items shown in descriptions and what I recieved were totally different.

          I returned it, took pics infront of pickup courier guy before packing the return package, now your seller has 'rejected return' saying I returned only 2 pcs. I raised return arbitration with the seller attaching the pics as proof, still the seller rejected my return.

          It is cheating by either courier service or your seller who got all the shirts but rejecting saying they got only 2pcs so that they don't have to pay.

          Why would I return less items when I paid full amount?

          Please look into this matter and sort it out ASAP.

          Hoping to hear from you.

          PS. Attached the pics first one is of items which I returned, second one is
          the described pic in your app.

          Thanks

          Regards

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            U
            Upasana Desor
            from Mainpuri, Uttar Pradesh
            Oct 13, 2019
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            I ordered a "solid wooden canvas sailing boat artwork handcraft mini boat decoration" from club factory on 2 october 2019 and have also successfully done the online payment worth rs 349.15 for the same and even have the transaction details with me, still i didn't received my order nor do i have any details regarding it in my club factory account.
            Iam also unable to contact the customer care from the number they have provided.
            The club factory account id is [protected]@gmail.com.
            Kindly please look into this matter as soon as possible.
            +3 photos
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              P
              priya pamballa
              from Mumbai, Maharashtra
              Oct 13, 2019
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              I ordered one dress marerial on oct 12 as a guest order the amount has been deducted but still now i dint receive any conformation email or sms please fix this issue send me my order details and track my order. If the order is not placed please please refund my amount i request you i have the screenshot of amount deducted. This is the very bad experience i faced after order has been placed amount deduction has been done but no conformation mail or sms this creates tension to the person weather the order has been placed or not. Please resolve this issue as soon as possible.
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                S
                shivaay kmr
                from Noida, Uttar Pradesh
                Oct 13, 2019
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                Address: Pithoragarh, Uttarakhand

                Dear sir/mam
                I ordered your product men casual comfortable wild t-shirt of white colour (Tracking no.[protected]) but instead of t - shirt, your workers delivered girls black coloured hoodie. I am very dissapointed by your service before that i ordered brand linen casual pants thin flax trouser of navy colour but that too was of bad quality and fade coloured. Doesn't gives what it looks like. So please kindly reform your service.
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                  V
                  vibhor gaur
                  from Delhi, Delhi
                  Oct 13, 2019
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                  Address: Mysore, Karnataka, 570015

                  I am not able to know where is my order and when will i receive it.
                  You customer care is just waste of time. They don't know anything
                  App is always showing same location.
                  It has to be shiped on 10 oct but it is not yet delivered.
                  I am not able to contact also with seller nor able to chat.
                  Please deliver as fast as possible.

                  Order no. So[protected]
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                    B
                    bhuvana bhu
                    from Mumbai, Maharashtra
                    Oct 12, 2019
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                    Address: #20/1 ,2nd cross, 4th main , chamrajpet, Bangalore 18, 560018

                    Well we prepaid for the order and it's been almost two months and last week when i was tracking the order it showed it's delivered though we didn't receive any of our order. We couldn't reach the customer care service too. It's so annoying and careless of not providing a proper customer care service.
                    And shipment might have been delivered to wrong address or something what can we do about it! Amount is also prepaid
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                      T
                      tanisharumki
                      from Kolkata, West Bengal
                      Oct 12, 2019
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                      Address: Kolkata, West Bengal

                      I had ordered a saree and i got it 9/10/19. The saree quality is very bad. And i have applied for return on that very day. But their is no update from your side. You are supposed to schedule a pickup and refund the money, its been 3 days, but there is update and no response. Even your customer care number is of no use. I called twice and kept waiting for 7 minutes each, but no one received. Please look into the matter asap and reschedule a return pickup.
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                        A
                        Ash#
                        from Chennai, Tamil Nadu
                        Oct 12, 2019
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                        Website: m.clubfactory.com

                        I have ordered 5 products on 14 th sep, 2019 and paid on that day itself. On 27 th sep 2019, i recieved the products, among them i haven't recieved one earing from an pair earing. Please do help me with this issue. I called the customer service but they haven't picked up the call. I have attached the photos and order number:so[protected] in name of aswini. Please do take action as soon as possible. I have already registered complaint but no actions taken still now. This is how u treat ur customers clubfactory. Worst experience of my online shopping.
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                          Mrunal Kamble
                          from Mumbai, Maharashtra
                          Oct 12, 2019
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                          Address: Chandrapur, Maharashtra, 442401

                          I have ordered cat eye gogals on 11 october my money deducted but not received order confirmation not even showing any order history on club factory site. Please fix this or refund my money as soon as possible please. I have already paid a full amount of product price please i m begging you please refund my money or send a confirmation message or email please i have ordered a product my money also deducted i also have a proof of money deduction message and screenshot through paytn bhim upi, please help me. Please
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                            N
                            NECRO BUTCHER MUSIC
                            from Bengaluru, Karnataka
                            Oct 11, 2019
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                            Address: Mediagrahara, 560097

                            I ordered a wallet and a hair colour wax and i did complete the transaction online. But the thing is that after a long wait i got a message saying parcel delivered. But i didnt receive any package. I never ever expected this from club factory. If i dont get repayment or the product ordered i think club factory is playing this kind of tricks with many of the innocents.
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                              A
                              abhishek2711
                              from Satna, Madhya Pradesh
                              Oct 11, 2019
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                              Website: m.clubfactory.com

                              Date of the incident[protected]
                              Client number - [protected]

                              I ordered a product on[protected] from club factory, and i already make a payment to her, on my mobile application its showing that the product is delivered to me at[protected], but i did not get the product till now, and not even refund from her, then i call the club factory customer service centre but they are not giving reply properly related to that order, i tried so many times to contact the senior person also but they all saying every-time that the senior person is not available at this time.. For more information contact no.[protected], i only want to the get refund of my payment
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                                H
                                Harleen Kaushal
                                from Patiala, Punjab
                                Oct 11, 2019
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                                [club factory] ready for dispatch: your package for your order (So[protected] will be delivered in the next 3 days. Please be available on phone. The total amount is inr 147.91. Your tracking number is[protected].
                                This package is not delivered to me. I want this package as soon as possible. I take help from customer care also but nothing can happened. Delivery time is above is 3 days. He send me the message that delivery attempts failed multiple times. Please solve my problem. I want that parcel.
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                                  H
                                  Hazel Fredericks
                                  from Delhi, Delhi
                                  Oct 11, 2019
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                                  Address: Thane, Maharashtra, 401107

                                  I had ordered two units of bluetooth headset and only one was delivered. I called the customer service and was advised to use chat. However the chat option is not working. I have tried multiple times and the app hangs. When i asked customer care why can't he register the complain i was informed that they do not have access to register complain. Please investigate on the same
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                                    P
                                    Pallavi Priyamvada
                                    from Mumbai, Maharashtra
                                    Oct 11, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400065

                                    Hey, i just placed my order at club factory and did the payment via paytm, but it shows the transaction was unsuccessful, however full money has been deducted from my account. Even on the club factory page, there isn't any order detail. Either confirm the order or refund the amount. Date - 11th october, product: shorts. Please take note of it and look into it immediately.
                                    Nov 27, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Oct 12, 2019
                                    Club Factory Customer Care's response                                     Dear, please contact our support in the APP with your payment screenshot, we will solve for you.
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                                      Babu Lal Choudhary
                                      from Jaipur, Rajasthan
                                      Oct 11, 2019
                                      Resolved
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                                      Resolved

                                      Address: Near morija road chomu, Jaipur, Rajasthan, 303702

                                      Hi my self babu lal i am from jaipur rajasthan. I order a bike tool kit on 25 augest this is my order number so[protected] and after 20 to 25 days i not receive my order then i call customer care they said we refund you amount in 7 days after this i call again and same reply they pay in 24 to 48 hours after few days i call again and again same reply every time but i not receive my amount. Please try to resolve my complaint early i have allready wait much time

                                      Order number: so[protected]
                                      Mob. No : [protected]
                                      Nov 27, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Oct 12, 2019
                                      Club Factory Customer Care's response                                       Dear, this order was returned due to delivery failure, refund will be issued to your original payment channel very soon.
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                                        S
                                        Surya Raji
                                        from Mumbai, Maharashtra
                                        Oct 11, 2019
                                        Resolved
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                                        Resolved

                                        I have ordered a pain less hair remover for women from this app. The product description said it is a rechargeable product but the product which i received is a battery one and also it is not working when i used batteries (Damaged). I wanted to return the product but the return option got disabled.

                                        My order number: so[protected]

                                        Product - flawless finishing touch kriyaa painless hair remover for women
                                        Nov 13, 2019
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Oct 12, 2019
                                        Club Factory Customer Care's response                                         Dear, please contact our APP suport for your issue, we will contact seller to solve your problem.
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