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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 89

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S
satya mohanta
from Delhi, Delhi
Oct 15, 2019
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I ordered JBL blue tooth speakers in club factory but got delivered the wrong product. When i call the customer they are not responding properly. I am not getting refund option also. They have sent wrong product. Live chat also not repsonding properly. When i call them they tell i will get refund option in 24hours but i am not getting that option. Sometimes they make me to be on hold for 30min over call and will not respond back
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    A
    amol swapnil
    from Delhi, Delhi
    Oct 15, 2019
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    This has to inform you that i ordered a reebok shues order no so[protected]. I received the above item today but the received shoes small in size. So i want to return it. I have already informed this to help centre but nobody take any action. Ultimately i inform you to kindly give proper guidelines as soon as possible
    Order no. So[protected]
    My mail swapnil. [protected]@gmail.com
    Oct 15, 2019
    Updated by amol swapnil
    today I hv receive order from club factory of Reebok shoes but the quality is so poor . my order no .SO[protected] so I hv return order so pls give revert mi
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      S
      Sandeep@Kumar123456789
      from Delhi, Delhi
      Oct 15, 2019
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      Address: Vill. Dhirpur, Near Nirankari Colony, 110009

      Dear ma'am/ sir
      This is inform you that i received a call from [protected] on behalf of your company that you have won prize in random lottery system and you have won a car of rupees 12 lakh 5 thousands.

      You have two option either get 12 lakh 5 thousands car and take amount in accounts and registration fee 3500/-

      I know this is a fraud call but the main issue is that person know your mobile no and all details regarding address and what you have order. This means someone from your company is also involve in this who is providing all details to that person.
      I suggest you to look into matter and resolve the issue as early as possible.
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        S
        Salman.ecti
        from Mumbai, Maharashtra
        Oct 15, 2019
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        Dear sir/ma'am
        Order id-1: so[protected]
        Order id-2: so[protected]

        These items were ordered by me on 2nd oct 2019... Still have not delivered the product.. I will not be available after 20th oct 2019 in the city.. Kiny cancel both my orders. Why cancel option is not available.. I am really very disappointed by your services. Thanking you..

        Kindly improve your delivery services... Too much complaints about delivery issues.
        +2 photos
        Oct 15, 2019
        Updated by Salman.ecti
        If you can ship both items before 20th Oct, kindly dont cancel... But if it will take more times then kindly cancel the orders
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          S
          Salman.ecti
          from Mumbai, Maharashtra
          Oct 15, 2019
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          Sir/ma'am

          Tracking id (Item1) :[protected]
          Tracking id (Item2) : [protected]

          These both items were listed for delivery before 12 days ago.. Still it has not been delivered yet neither their trackings being updated. I dont want these orders after 20th october 2019. They also dont have cancel order option. I have already paid the amounts. Kindly solve the issue as soon as possible.

          Thanking you...
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            J
            JaiPrakashPrasad
            from Bengaluru, Karnataka
            Oct 15, 2019
            Resolved
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            Resolved

            Address: https://www.clubfactory.com/, 226002
            Website: www.clubfactory.com

            Hi sir/madam,

            I had purchased a product by club factory and due to product quality issue raised request to return the product.

            But every day they are cancelling the pick up and simply updating a status, i. E. We are not able to reach out customer.

            When ever i am trying to call the courier partner customer care, always they are replaying that i. E. "right now we have internal technical issue, call us after 30 min", if i am calling after 30 min, i am getting same reply.
            Nov 25, 2019
            Complaint marked as Resolved 
            Thank you very much consumer complaints and club factory team, my issue has been resolve now. Regards Jai
            Oct 15, 2019
            Updated by JaiPrakashPrasad
            Also they are not sharing the courier partner contact details as well.

            Requesting to you kindly look into this issue and do the needful for same.

            Tracking Number :[protected]

            Regards
            Jai

            Regards,
            Jai
            Oct 18, 2019
            Updated by JaiPrakashPrasad
            Hi Sir/Madam,

            Still my issue has not resolve, whenever I am calling they are updating me, as "Call After 30 minutes".

            Requesting you please look into this issue and do the needful for same.

            Regards
            Jai
            Oct 24, 2019
            Updated by JaiPrakashPrasad
            Hi Sir/Madam,

            Till today I did not get refund amount from Club Factory.

            Requesting to you kindly look into this issue and do the needful for same.

            Tracking Number :[protected]

            Regards
            Jai
            Nov 22, 2019
            Updated by JaiPrakashPrasad
            Hi Sir/Madam,

            Till today I did not get refund amount from Club Factory.

            Requesting to you kindly look into this issue and do the needful for same.

            Tracking Number :[protected]

            Regards
            Jai
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              S
              Shreesha V S
              from Mumbai, Maharashtra
              Oct 15, 2019
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              Address: 560027

              My order is not delivering me it has been more than a month now. Their customer service is # they just apologize and ask for 24 hours and do nothing. I have contacted them more than 5 times still no use. They are taking us granted and they are big cheaters. I want my product to reach asap or else i left out with no option than contact consumer court and report legal complaint.
              +1 photos
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                R
                Ragu23
                from Mumbai, Maharashtra
                Oct 15, 2019
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                I ordered product from club factory on 24th september and they mentioned i will get it within oct 2nd to oct 12th but still i dint get my product. I tried contacting dem many time bt dy won't respond. Yesterday wen i contacted them they said my order has been cancelled long bak. I have already paid the money and it's their duty to inform me wen my order got cancelled. Now they are not receiving my call. Please solve my issue. I am attaching my product details below.
                My email: [protected]@gmail.com

                Thank you.
                +2 photos
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                  M
                  Madhu Bodapunti
                  from Hyderabad, Telangana
                  Oct 15, 2019
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                  Address: Flat no:53, Ganesh nager, uppal, Hyderabad, Andhra Pradesh, 500092

                  I ordered *diwali dhamaka*devrow qc-10 wireless bluetooth stereo hands-free headphones order no:so[protected] on delivery i wrongly selected flat number the correct address is flat no:53 (Near ganeshnagar church), ganesh nagar, uppal, hyderabad, pincode:500092 and please contact this numbers on delivery of product. Numbers [protected], [protected] and deliver my order as soon as possible
                  +1 photos
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                    R
                    Ranjana1516
                    from Meerut, Uttar Pradesh
                    Oct 14, 2019
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                    Address: Dehradun, Uttarakhand

                    Dear sir,
                    It is to inform you that I ordered two Envie white cotton Lycra cut sea bra on 26-09-19. Till date I didn't received my ordered item and received a message that it is undelivered due to non availability of my presence.
                    It's really very sorry to say that I received no calls from anywhere.
                    And as now it's already two weeks so I want to cancel my order. My order number is S[protected].
                    I called the Economy express also and mentioned the AWB number but they are also not responding.
                    Please do the needful to refund my amount of ₹320.
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                      S
                      Sargam Shakya
                      from Delhi, Delhi
                      Oct 14, 2019
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                      Address: New Delhi, Delhi, 110059

                      Hi there,
                      This is a request to deliver my order numbered as SO[protected].
                      I want to receive it on or before 19 th Oct.
                      This is an urgent order.
                      For the people I have ordered it will leave the country on 19th.
                      Kindly consider it!
                      I really need this on or before 19th Oct.

                      Generally, it takes 5-7 days for an order to get delivered, I accepted that.
                      But the details said it'll be delivered on nov 1, after I have paid for the order.
                      If I would knew this earlier I would have not ordered

                      This is my first order from club factory
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                        S
                        Shephali Thakur
                        from Bhagalpur, Bihar
                        Oct 14, 2019
                        Resolved
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                        Resolved

                        I ordered a "fashionable athletic shoe recreational travel shoes" from club factory on 13 october 2019 and have also successfully done the online payment worth rs 1018.86 for the same and even have the transaction details with me, still i didn't received my order nor do i have any details regarding it in my club factory account.
                        I have contacted the customer care many times.. They tell me to send the screenshot in live chat app... After that they are saying to wait for my number... Nothing is in progress.
                        Kindly please look into this matter as soon as possible.
                        Nov 16, 2019
                        Complaint marked as Resolved 
                        Verified Support
                        Oct 15, 2019
                        Club Factory Customer Care's response
                        Dear, please contact our support in the APP with your SO number
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                          P
                          pavi pavithra
                          from Bengaluru, Karnataka
                          Oct 14, 2019
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                          Address: Pavithra, Reddy's pg for ladies No.295 A block , dominos aecs layout main rd sri nivasa reddy layout, aecs layout , marathalli, bengaluru , karnataka 560037, india, 560037

                          I placed an order boat earphones in club factory with one year warranty, its not even been 2+ months, one side of the earphone is not working, i applied for replacement in boat offical website and they reverted back asking for a valid invoice, i raised a request via club factory app for invoice before two weeks no response. Please send the invoice to [protected]@gmail.com
                          Order number: so[protected].

                          For any queries please call on +91-[protected]
                          +1 photos
                          This is my order num SO[protected] plz slove my problem refund my money or send my order itms
                          I orders 4 watch's I pay 685rs they send one box that also one watch they cheating
                          People

                          I want my invoice - Comment #3560881 - Image #0
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                            S
                            Shrutika Gite
                            from Noida, Uttar Pradesh
                            Oct 14, 2019
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                            Address: 2 janwadi shivaji nagar pune 16, Pune, Maharashtra, 411016

                            I have ordered 2 dresses on 6th october. One of them is delivered in time but the another haven't being received. I want the parcel asap its a clothing semi stiched which needs to be stitched before time. So want the parcel very soon. Want the parcel soon. The payment have been done before only that is not cash on delivery. So i humbly request u to do the needful
                            My oder has been delivered but I don't have received

                            I haven't received the product yet - Comment #3560885 - Image #0
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                              F
                              Funkyimsha Bru
                              from Mumbai, Maharashtra
                              Oct 14, 2019
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                              Address: A. D. Nagar MB Tilla Road NO-5, 799003, West Tripura, Tripura, 799003

                              Is there to buy in small size of this product?..
                              I love this fashion denim soft jacket men to buy could not wait for it. The colour is good and design is breathable look
                              Kindly please reinform me asap.
                              If expecting size is available i would love to buy it now.
                              My [protected]@gmail.com
                              Phone-[protected].
                              If this product is not available for small size, design related to this jacket i would love to pursue it.
                              +3 photos
                              Dear team i had tried to cancel this order but not able to do because this order was place by mistake
                              please cancel ASAP

                              thanks & regards,
                              Aniket Vishwakarma

                              spring slim fashion men denim soft jacket men - Comment #3560882 - Image #0
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                                B
                                bhavani prasadh
                                from Mandapeta, Andhra Pradesh
                                Oct 13, 2019
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                                Address: H. No 3-6-91, 1st Floor, Indira Nagar, Ramanthapur, Hyderabad, Andhra Pradesh, 500013

                                I am prasad from hyderabad, i have a problem with the delivery of orders, i have ordered lambent smart led light with mini wireless bluetooth device and electronic insect killer (Night lamp) in club factory. Till now i didn't got any order delivery nor a call but i am getting message that, at the time of delivery you are not available in the address. I have made the payment through online.

                                Please solve the problem as soon as possible.
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                                  A
                                  Amanpreet manu
                                  from Mumbai, Maharashtra
                                  Oct 14, 2019
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                                  I have ordered a sling college bag. I have received this on 13 oct. When i open it dis is not good quality. I found about return policy bt i couldnot found. I want to return it. The product is shown in display is better but posted material is not good. I ordered first tym from clubfactory and the experience is vry bad.. I heard almost before about that this is mostly a fake company.. The products are not good but i have seen this now.. I jzt want my money back and plz return my order.. Thank you
                                  My Purse was damage within one day. Quality of product is not good.

                                  college bag - Comment #3558921 - Image #0
                                  I ordered one bracelet n paid thru gpay. Amt has been debited but order failed. I paid 194rs. Pls solve tis issue. Tnq

                                  college bag - Comment #3558978 - Image #0
                                  Myself Priyanka Saha had ordered a gown and received the same 2days ago
                                  Now I want to refund the said thing becauae material is very bad
                                  But there is no option from where I can refund
                                  My order not delivery I am paid amount my order women chain my phone number 73580465 my email [protected]@gmail.com current email address [protected]@gmail.com
                                  Hi. I ordered a product from 14th of sept. It's about 21 days i didn't get my order yet.
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                                    S
                                    Shweta Seshadri
                                    from Mumbai, Maharashtra
                                    Oct 13, 2019
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                                    Address: club factory, Gautam Buddh Nagar, Uttar Pradesh

                                    Not able to return order. I had place order of turquoise silver rings and paid via paytm. Ordered as a guest. Order number so[protected]. I downloaded app, clicked returns and refunds and tried to view guest order. Keeps giving me error message that this order is mapped to an existing account. Worst app ever! Why can't you have a simpler, easier return process.
                                    I have ordered a saree from your site we think that product is good but we wrong, i received the product but the quality is not good as we are expecting from you ...
                                    I requested you to please take it back ... I apply for the return but it was disabled .

                                    return a received order - Comment #3558731 - Image #0
                                    I have buy the earphone in club factory and filling the process of buy the product and amount are pay by the debit card payment but product are not buy due to insufficient payment and earphone amount are cut my account and but confirmation code in the product are not received so kindly granted my complaint are accepted and refaund my amount

                                    return a received order - Comment #3558852 - Image #0
                                    return a received order - Comment #3558852 - Image #1
                                    I ordered a fastrack watch on club factory on 30th September 2019 and I didn’t get my order yet. I want to refund my money or my product with in 2 days
                                    Order number : SO[protected]

                                    return a received order - Comment #3559008 - Image #0
                                    return a received order - Comment #3559008 - Image #1
                                    return a received order - Comment #3559008 - Image #2
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                                      A
                                      Anas Kb
                                      from Mumbai, Maharashtra
                                      Oct 13, 2019
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                                      Address: Anna Nagar, Coimbatore, Tamil Nadu, 641008

                                      Your approximate delivery date is oct 10
                                      And i didn't get a call or response from your club factory
                                      And the application still didn't get the order tracking update
                                      Poor response from your site
                                      Still the app showing wrong tracking details
                                      Ordering in this site is really a waste of time
                                      Poor response and poor quality products
                                      Waste online shopping site
                                      On the previous complaint, i complaint about the club factory, today I got call from the club factory customer care number he ask me about the problem, i told the issue of my money is not refunded and even the product is not delivered, after that the agent start abusing me like mother[censored]er and all, and then he cut the call

                                      bad service waste online shopping site - Comment #3558634 - Image #0
                                      bad service waste online shopping site - Comment #3558634 - Image #1
                                      Order no: SO[protected], PAYMENT MADE ON 19/09/2019. I didnt receive my product . It more the 18 days but there is no update after september 27th try to deliver the product. Please look into it and resolve the issue quickly
                                      I want my hoodies as soon as possible i dont know that it will take this much long too deliver. It is showing that it will take 18 days to get dilivered really!!! I dont know what u guys wilk do but make it fast.
                                      My order no is-SO[protected]
                                      Kindly email me the details
                                      [protected]@gmail.com
                                      I want to return my order because it doesn't deliver like 5hat shown at the order time. Quality of fabric is so bad. i want my whole money back
                                      Dear sir

                                      Why my order being to let to dispatch. My order number is S[protected], i have ordered that on 22 sep 2019, but still order is not dispatch to my address

                                      I have get my items or not, and if yes than whene
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                                        A
                                        Ali Aamir
                                        from Bhopal, Madhya Pradesh
                                        Oct 13, 2019
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                                        I've placed an order as on dated 07 oct 2019, order no. So[protected], since then they r showing product is shipped, bt in actual tracking i've found out that order is still not recived by courier service and no further updates r shown since 11th oct 2019, they r nither cancelling my order nor delivering my product, i've send several mails and messages on instagram bt no satisfactory reply i got.
                                        +1 photos
                                        Sir my name is thirumal I order one prodect in club factory order number-SO[protected] THIS product is not working and good condition Sri I complained the club factory customer care he was no response sir I don't know how to return this order sir plz kindly return this order and refund the amount 308RS Sri

                                        I'm complaining about a product I placed order no so164319003 - Comment #3558778 - Image #0
                                        I have not received my ordered watch yet .

                                        I'm complaining about a product I placed order no so164319003 - Comment #3558957 - Image #0
                                        I have not yet received my order my estimated date is 8/10/2019 but the company didn’t give any updates about the delivery

                                        I'm complaining about a product I placed order no so164319003 - Comment #3558982 - Image #0
                                        I'm complaining about a product I placed order no so164319003 - Comment #3558982 - Image #1
                                        I'm complaining about a product I placed order no so164319003 - Comment #3558982 - Image #2
                                        Congrat Dear sir You have selected 1st Prize TATA SAFARI IN Mega offer Day CLUBFACTORY company.This Is Valid today For Reg. Contact [protected] T&C
                                        My order number is SO[protected]. In my order item details are not clearly given. And it is taking long time for delivery. I was changed my place.
                                        Jese photo m dikhaya gya the product recive nhi hua mene photo Or genoine lether wala wallet mangvaya tha mujhe bachho wala rubber ka lakr de deya vo bhi cheef quilty k agr kio pas dukan hoti to sale ko marta Or tum coustmer ko bevkuf smjte hoo.. M photo send krta hu fir aap bta ki it is fair .. I want to return it
                                        Bhupender Vaishnav's reply, Oct 7, 2019
                                        I want to return it & refund my balance
                                        Club factory in India 933O3O9575
                                        Customer care number HD number number used app customer care helpline number just
                                        Did you see any chance you could come over today I utterly pay you back in case you pay good care customer care number HD DNA test in new care care
                                        AWB [protected] and SO[protected] order not delivered, but I got message that order successfully delivered. The person called me and told that he will come afternoon 2 but he didn't came. Evening I got message that order delivered. After I ve called the same number thrice but he didn't received. So pls sort this
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