Club Factory Complaints & Reviews

I didn't get my shoes which i had ordered 10 to 11 days ago worth rs.1448 from [club factory] app. My order no is (So[protected]... It already takes too much time but still i didn't recived my shoes.. Helpline no doesn't respond. I had recived the massage from club factory

[club factory] your order (So[protected] is being processed by factories. To prepare your items, it takes about 1-3 business days.

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I ordered JBL blue tooth speakers in club factory but got delivered the wrong product. When i call the customer they are not responding properly. I am not getting refund option also. They have sent wrong product. Live chat also not repsonding properly. When i call them they tell i will get refund option in 24hours but i am not getting that option. Sometimes they make me to be on hold for 30min over call and will not respond back

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This has to inform you that i ordered a reebok shues order no so[protected]. I received the above item today but the received shoes small in size. So i want to return it. I have already informed this to help centre but nobody take any action. Ultimately i inform you to kindly give proper guidelines as soon as possible
Order no. So[protected]
My mail swapnil. [protected]@gmail.com

Oct 15, 2019

Updated by amol swapnil today I hv receive order from club factory of Reebok shoes but the quality is so poor . my order no .SO[protected] so I hv return order so pls give revert mi

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Address: Vill. Dhirpur, Near Nirankari Colony, 110009

Dear ma'am/ sir
This is inform you that i received a call from [protected] on behalf of your company that you have won prize in random lottery system and you have won a car of rupees 12 lakh 5 thousands.

You have two option either get 12 lakh 5 thousands car and take amount in accounts and registration fee 3500/-

I know this is a fraud call but the main issue is that person know your mobile no and all details regarding address and what you have order. This means someone from your company is also involve in this who is providing all details to that person.
I suggest you to look into matter and resolve the issue as early as possible.

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Dear sir/ma'am
Order id-1: so[protected]
Order id-2: so[protected]

These items were ordered by me on 2nd oct 2019... Still have not delivered the product.. I will not be available after 20th oct 2019 in the city.. Kiny cancel both my orders. Why cancel option is not available.. I am really very disappointed by your services. Thanking you..

Kindly improve your delivery services... Too much complaints about delivery issues.

Oct 15, 2019

Updated by Salman.ecti If you can ship both items before 20th Oct, kindly dont cancel... But if it will take more times then kindly cancel the orders

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Sir/ma'am

Tracking id (Item1) :[protected]
Tracking id (Item2) : [protected]

These both items were listed for delivery before 12 days ago.. Still it has not been delivered yet neither their trackings being updated. I dont want these orders after 20th october 2019. They also dont have cancel order option. I have already paid the amounts. Kindly solve the issue as soon as possible.

Thanking you...

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Address: https://www.clubfactory.com/, 226002

Website: www.clubfactory.com

Hi sir/madam,

I had purchased a product by club factory and due to product quality issue raised request to return the product.

But every day they are cancelling the pick up and simply updating a status, i. E. We are not able to reach out customer.

When ever i am trying to call the courier partner customer care, always they are replaying that i. E. "right now we have internal technical issue, call us after 30 min", if i am calling after 30 min, i am getting same reply.

Nov 25, 2019

Complaint marked as Resolved

Thank you very much consumer complaints and club factory team, my issue has been resolve now. Regards Jai

Oct 15, 2019

Updated by JaiPrakashPrasad Also they are not sharing the courier partner contact details as well.

Requesting to you kindly look into this issue and do the needful for same.

Tracking Number :[protected]

Regards
Jai

Regards,
Jai

Oct 18, 2019

Updated by JaiPrakashPrasad Hi Sir/Madam,

Still my issue has not resolve, whenever I am calling they are updating me, as "Call After 30 minutes".

Requesting you please look into this issue and do the needful for same.

Regards
Jai

Oct 24, 2019

Updated by JaiPrakashPrasad Hi Sir/Madam,

Till today I did not get refund amount from Club Factory.

Requesting to you kindly look into this issue and do the needful for same.

Tracking Number :[protected]

Regards
Jai

Nov 22, 2019

Updated by JaiPrakashPrasad Hi Sir/Madam,

Till today I did not get refund amount from Club Factory.

Requesting to you kindly look into this issue and do the needful for same.

Tracking Number :[protected]

Regards
Jai

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Address: 560027

My order is not delivering me it has been more than a month now. Their customer service is # they just apologize and ask for 24 hours and do nothing. I have contacted them more than 5 times still no use. They are taking us granted and they are big cheaters. I want my product to reach asap or else i left out with no option than contact consumer court and report legal complaint.

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I ordered product from club factory on 24th september and they mentioned i will get it within oct 2nd to oct 12th but still i dint get my product. I tried contacting dem many time bt dy won't respond. Yesterday wen i contacted them they said my order has been cancelled long bak. I have already paid the money and it's their duty to inform me wen my order got cancelled. Now they are not receiving my call. Please solve my issue. I am attaching my product details below.
My email: [protected]@gmail.com

Thank you.

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Address: Flat no:53, Ganesh nager, uppal, Hyderabad, Andhra Pradesh, 500092

I ordered *diwali dhamaka*devrow qc-10 wireless bluetooth stereo hands-free headphones order no:so[protected] on delivery i wrongly selected flat number the correct address is flat no:53 (Near ganeshnagar church), ganesh nagar, uppal, hyderabad, pincode:500092 and please contact this numbers on delivery of product. Numbers [protected], [protected] and deliver my order as soon as possible

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Address: Dehradun, Uttarakhand

Dear sir,
It is to inform you that I ordered two Envie white cotton Lycra cut sea bra on 26-09-19. Till date I didn't received my ordered item and received a message that it is undelivered due to non availability of my presence.
It's really very sorry to say that I received no calls from anywhere.
And as now it's already two weeks so I want to cancel my order. My order number is S[protected].
I called the Economy express also and mentioned the AWB number but they are also not responding.
Please do the needful to refund my amount of ₹320.

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Address: New Delhi, Delhi, 110059

Hi there,
This is a request to deliver my order numbered as SO[protected].
I want to receive it on or before 19 th Oct.
This is an urgent order.
For the people I have ordered it will leave the country on 19th.
Kindly consider it!
I really need this on or before 19th Oct.

Generally, it takes 5-7 days for an order to get delivered, I accepted that.
But the details said it'll be delivered on nov 1, after I have paid for the order.
If I would knew this earlier I would have not ordered

This is my first order from club factory

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I ordered a "fashionable athletic shoe recreational travel shoes" from club factory on 13 october 2019 and have also successfully done the online payment worth rs 1018.86 for the same and even have the transaction details with me, still i didn't received my order nor do i have any details regarding it in my club factory account.
I have contacted the customer care many times.. They tell me to send the screenshot in live chat app... After that they are saying to wait for my number... Nothing is in progress.
Kindly please look into this matter as soon as possible.

Nov 16, 2019

Complaint marked as Resolved

Verified Support

Oct 15, 2019

Club Factory Customer Care's response Dear, please contact our support in the APP with your SO number

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Address: Pavithra, Reddy's pg for ladies No.295 A block , dominos aecs layout main rd sri nivasa reddy layout, aecs layout , marathalli, bengaluru , karnataka 560037, india, 560037

I placed an order boat earphones in club factory with one year warranty, its not even been 2+ months, one side of the earphone is not working, i applied for replacement in boat offical website and they reverted back asking for a valid invoice, i raised a request via club factory app for invoice before two weeks no response. Please send the invoice to [protected]@gmail.com
Order number: so[protected].

For any queries please call on +91-[protected]

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Veer Goudar

from Delhi, Delhi

Oct 15, 2019

This is my order num SO[protected] plz slove my problem refund my money or send my order itms
I orders 4 watch's I pay 685rs they send one box that also one watch they cheating
People

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Address: 2 janwadi shivaji nagar pune 16, Pune, Maharashtra, 411016

I have ordered 2 dresses on 6th october. One of them is delivered in time but the another haven't being received. I want the parcel asap its a clothing semi stiched which needs to be stitched before time. So want the parcel very soon. Want the parcel soon. The payment have been done before only that is not cash on delivery. So i humbly request u to do the needful

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Řîşhî Řîčký

from Delhi, Delhi

Oct 15, 2019

My oder has been delivered but I don't have received

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Address: A. D. Nagar MB Tilla Road NO-5, 799003, West Tripura, Tripura, 799003

Is there to buy in small size of this product?..
I love this fashion denim soft jacket men to buy could not wait for it. The colour is good and design is breathable look
Kindly please reinform me asap.
If expecting size is available i would love to buy it now.
My [protected]@gmail.com
Phone-[protected].
If this product is not available for small size, design related to this jacket i would love to pursue it.

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AniketVishwakarma

from Chennai, Tamil Nadu

Oct 15, 2019

Dear team i had tried to cancel this order but not able to do because this order was place by mistake
please cancel ASAP

thanks & regards,
Aniket Vishwakarma

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Address: H. No 3-6-91, 1st Floor, Indira Nagar, Ramanthapur, Hyderabad, Andhra Pradesh, 500013

I am prasad from hyderabad, i have a problem with the delivery of orders, i have ordered lambent smart led light with mini wireless bluetooth device and electronic insect killer (Night lamp) in club factory. Till now i didn't got any order delivery nor a call but i am getting message that, at the time of delivery you are not available in the address. I have made the payment through online.

Please solve the problem as soon as possible.

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I have ordered a sling college bag. I have received this on 13 oct. When i open it dis is not good quality. I found about return policy bt i couldnot found. I want to return it. The product is shown in display is better but posted material is not good. I ordered first tym from clubfactory and the experience is vry bad.. I heard almost before about that this is mostly a fake company.. The products are not good but i have seen this now.. I jzt want my money back and plz return my order.. Thank you

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Sanju Vinod

from Mumbai, Maharashtra

Oct 14, 2019

My Purse was damage within one day. Quality of product is not good.

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Poornishree26

from Mumbai, Maharashtra

Oct 14, 2019

I ordered one bracelet n paid thru gpay. Amt has been debited but order failed. I paid 194rs. Pls solve tis issue. Tnq

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Priyanka Ghosh Dastidar Saha

from Mumbai, Maharashtra

Oct 14, 2019

Myself Priyanka Saha had ordered a gown and received the same 2days ago
Now I want to refund the said thing becauae material is very bad
But there is no option from where I can refund

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Prakash Prahashkk

from Chennai, Tamil Nadu

Oct 14, 2019

My order not delivery I am paid amount my order women chain my phone number 73580465 my email [protected]@gmail.com current email address [protected]@gmail.com

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Padmashreeee

from Mumbai, Maharashtra

Oct 14, 2019

Hi. I ordered a product from 14th of sept. It's about 21 days i didn't get my order yet.

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Address: club factory, Gautam Buddh Nagar, Uttar Pradesh

Not able to return order. I had place order of turquoise silver rings and paid via paytm. Ordered as a guest. Order number so[protected]. I downloaded app, clicked returns and refunds and tried to view guest order. Keeps giving me error message that this order is mapped to an existing account. Worst app ever! Why can't you have a simpler, easier return process.

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Ritu malik

from Moradabad, Uttar Pradesh

Oct 14, 2019

I have ordered a saree from your site we think that product is good but we wrong, i received the product but the quality is not good as we are expecting from you ...
I requested you to please take it back ... I apply for the return but it was disabled .

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Ńäźïm Màĺík Mäłîk

from Mumbai, Maharashtra

Oct 14, 2019

I have buy the earphone in club factory and filling the process of buy the product and amount are pay by the debit card payment but product are not buy due to insufficient payment and earphone amount are cut my account and but confirmation code in the product are not received so kindly granted my complaint are accepted and refaund my amount

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Raveenpnair

from Mumbai, Maharashtra

Oct 14, 2019

I ordered a fastrack watch on club factory on 30th September 2019 and I didn’t get my order yet. I want to refund my money or my product with in 2 days
Order number : SO[protected]

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Address: Anna Nagar, Coimbatore, Tamil Nadu, 641008

Your approximate delivery date is oct 10
And i didn't get a call or response from your club factory
And the application still didn't get the order tracking update
Poor response from your site
Still the app showing wrong tracking details
Ordering in this site is really a waste of time
Poor response and poor quality products
Waste online shopping site

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abhishek2711

from Satna, Madhya Pradesh

Oct 14, 2019

On the previous complaint, i complaint about the club factory, today I got call from the club factory customer care number he ask me about the problem, i told the issue of my money is not refunded and even the product is not delivered, after that the agent start abusing me like mother[censored]er and all, and then he cut the call

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sudhagar arunachalam

from Coimbatore, Tamil Nadu

Oct 14, 2019

Order no: SO[protected], PAYMENT MADE ON 19/09/2019. I didnt receive my product . It more the 18 days but there is no update after september 27th try to deliver the product. Please look into it and resolve the issue quickly

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Atul5828

from Delhi, Delhi

Oct 14, 2019

I want my hoodies as soon as possible i dont know that it will take this much long too deliver. It is showing that it will take 18 days to get dilivered really!!! I dont know what u guys wilk do but make it fast.
My order no is-SO[protected]
Kindly email me the details
[protected]@gmail.com

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Suman Jatin Gupta

from Delhi, Delhi

Oct 14, 2019

I want to return my order because it doesn't deliver like 5hat shown at the order time. Quality of fabric is so bad. i want my whole money back

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Vinit ahir

from Noida, Uttar Pradesh

Oct 14, 2019

Dear sir

Why my order being to let to dispatch. My order number is S[protected], i have ordered that on 22 sep 2019, but still order is not dispatch to my address

I have get my items or not, and if yes than whene

Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 89

still I didn't get my shoes.

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ordered jbl but got different product

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product quality poor

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fake call in the name of club factory

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order not delivered and talking too much time

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order not delivered neither tracking is being updated

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pickup and refund

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product has not been received yet

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fake website. cheating customers.

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*diwali dhamaka*devrow qc-10 wireless bluetooth stereo hands-free

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envie white cotton lycra cut seam bra

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spring slim fashion men denim soft jacket men

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bad service waste online shopping site

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