Submit a Complaint
Claimed

Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Club Factory

Club Factory reviews & complaints page 93

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Ñ
Ñéérâj Kúmãr
from Delhi, Delhi
Oct 4, 2019
Report
Copy

I ordered a dress in 28 oct but the product is not delivered they always show customer clearance i call her many times they always say 3 days wait they don't give me any answer why should i do they do not cancel this order or not delivered and they never give number then i talk and the club factory number always says switch off totally fraud they dont give me any solution always tell a lie
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jinaraja jambukumar
    from Changanacheri, Kerala
    Oct 4, 2019
    Report
    Copy

    Address: Arcot Terrace, #160, NSK Salai, Vadapalani, Chennai, 600026

    Sir,

    Ref: order no: so[protected]
    Invoice no: 2010637wa30947

    I purchase sony wireless headphone last week. I received wireless sony headphone only, phone to wireless headphone supporting cable missed.

    Your mentioned clear picture for this cable in your website (https://www.clubfactory.com/product/4525660), but i not received that.

    Please sent the cable immediately

    Regards
    J jinaraja
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aruna Sk
      from Chennai, Tamil Nadu
      Oct 4, 2019
      Report
      Copy

      I ordered speaker and dress material worth of amount 720. I paid the amount through debit card and also the amount has been deducted from my account.. Bt in your page my orders are still unpaid... And also i didn't got any message from club factory but the money is taken from my account...in case if you cannot deliver my order then you must refund my money to my account... We are not the fools.. I call your help center as possible i am..
      But there was no response from your side... Try to be trustworthy for your customers
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        DHIRAJ DESHMUKHDESHMUKH
        from Pune, Maharashtra
        Oct 4, 2019
        Report
        Copy

        Address: Pune, Maharashtra

        I was order on 14th sep, today 20 days are completed for my order . i was try to call you more than 10 times no anyone is pick up the call.this is not a joke i was already paid money via online, if you are not able to run a business then closed it. my tracking no is[protected].two times your order dates are changed, i don't need your delay coupons. i need my delivery asap, otherwise give me my refund.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          lekh31
          from Delhi, Delhi
          Oct 4, 2019
          Report
          Copy

          Address: New Delhi, Delhi, 110027

          My order no. Is so[protected]. I have paid for my order successfully at club factory app. My order consist of two women t-shirets. The amount of inr 701/40/- was debited from my bank account on october 1, 2019 at 12:30 am and payment was made successfully. After, payment i checked in club factory my order is showing unpaid.

          The payment for the order was made successfully but order is not placed and its showing under unpaid order. Its been a while now i'm trying to connect to the company but no response.

          I want my order to be placed or else refund of my money. Kindly help me to resolve my issue.

          Thanks
          View replies
          Hey do you get any resolution
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            debasreeroy2016
            from Kolkata, West Bengal
            Oct 4, 2019
            Report
            Copy

            Address: Block - II, 53 M.B. Road, Birati, Kolkata, 700051

            Order no. So[protected]. There are 4 products i ordered but received only 2.
            It showing delivered against all product.
            It's really annoying and total harassment. I am an old customer of club factory.
            But not happened like this before.
            Please give me a quick response as soon as possible.
            Screenshot is attaching below.
            Need urgent solution.
            Thanks in advance.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              Cp22
              from Pune, Maharashtra
              Oct 4, 2019
              Report
              Copy

              Please refund the money deducted from my account. I have placed an order from club factory but i didn't get the oder confirmation message. Infact it is showing transaction failed but the amount is deducted. I will attach screenshot. Please in the best possible way you can refund the money immediately. I have been trying to contact customer care many times but no one is responding. I also contacted club factory and that agent suggested me to do so. Don't make any delay. Please immediately refund the money. Even my order is. Also not. Placed and transaction is shown as failed.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bishwajit Kumar Singh
                from Kolkata, West Bengal
                Oct 4, 2019
                Report
                Copy

                Address: 59C/H/23 sambhu babu Lane kolkata- 700014, 59C/H/23 Sambhu babu Lane Kolkata - 700014, Kolkata, West Bengal, 700014
                Website: www.clubfactory.com

                I have order online a khaki color hoodie i have got my otp and transaction bill also but now it showing in app that there is no order by me and they didn't give me order id the hoodie price was 579 rupees. Please told them to send my order. Kindly it is very important for me. Hope you will work on it. Sir we were belonging from middle class people and my father didn't get salary from 8 months cause my father working in b. S. N. L but they give me some money for shopping for durga puja festival but what company is doing does it fair please sir/mam its my humble request please work on it
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  PRADEEP GURJAR
                  from Udaipur, Rajasthan
                  Oct 4, 2019
                  Report
                  Copy

                  Address: 333516

                  I purchased a sports shoes on club factory by cash on delivery. This shoes is small from which product i ordered. I received this item successfully. This product is very nice but this product is too small than ordered product. So, i want to return this product. My ordered number is so[protected]. I ordered this product on 28 sep and shipped it on 3 oct.
                  I hope that you will return this product soon.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    s@j&s#
                    from Delhi, Delhi
                    Oct 4, 2019
                    Report
                    Copy

                    Placed order through club factory, product to be delivered from sehar industries retail pvt ltd, its been more than 1.5 month, not yet delivered, on calling club factory call centre they are saying its stuck in customs. Is it stuck in customs from 1.5 month or sehar industries dont want to deliver and loot people? Cheapsters.
                    Order no - so[protected]
                    Need my parcel immediately.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      ParulSP
                      from Noida, Uttar Pradesh
                      Oct 4, 2019
                      Report
                      Copy

                      Address: Nagpur, Maharashtra, 440001

                      Hello. I am parul from nagpur. My order (Should i enter my order number?) has been stuck at customs since september 23rd. The order was supposed to reach by 2nd october. It is still stuck at customs clearance. Another order that was placed later is on the way already yet my older order remains stuck. I would like it to reach me asap as it contains a present for my sister's birthday. Please do update me on what the problem seems to be and help me resolve it as early as possible.

                      Thank you very much.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Dia1245
                        from Noida, Uttar Pradesh
                        Oct 3, 2019
                        Report
                        Copy

                        Hello Customer Care I would Like to request for early delivery of my product : Red wine skirt Early around 7th october if possible because I need it for a birthday party on that day, And i ordered it exclusively for that. Please try to make it earlier. This is my first time shopping with CF, and I would highly recommend it to my friends if this is possible. As Amazon and all can make their parcels across country in 2-3 days and I have been informed its already in the country. Please Please get the order before 8th october.

                        Order Details: SO[protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Joslinselva
                          from Mumbai, Maharashtra
                          Oct 3, 2019
                          Report
                          Copy

                          Address: Revolve 314, Kinfra Film and Video Park Sainika School PO, Chanthavila, Kerala, Thiruvananthapuram, Kerala, 695585

                          I have ordered a Raw Max selfie stick on august 28 and it should deliver on september 5 but didnt received yet(october 3). I have paid 459 rupees for the product. Traking id for the product is[protected] and the order number is SO[protected]. Please take immediate action otherwise will file complaint against clubfactory else need return money. Thank you
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anonymous-123
                            from Kolkata, West Bengal
                            Oct 3, 2019
                            Report
                            Copy

                            Ordered a product from club factory, havent received n no update on it. Tried emailing n calling but no response n live chat also not connecting. The customer executive a week ago assured he will raise a complainn get it delivered asap but even the xpressbess agents have not reveived the product yet. Such negligence would be intolerable. Kindly return my money. Order number - SO[protected]
                            Oct 08, 2019
                            Updated by Anonymous-123                             No reply from anywhere?????????
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              NIRAV SHETH (MUMBAI)
                              from Delhi, Delhi
                              Oct 3, 2019
                              Report
                              Copy

                              Address: 400701

                              Somebody withdrawn refund amount of about Rs. 1300 from my account to his/herPAYTM wallet immediately after refund came. When enquired with customer care executive, he gave PAYTM account number to which refund has gone-which is not mine ([protected]). This number is always switched-off, if you try to call! Customer Care Executive is not ready to resolve this issue and asking to go to Police!! This is a clear case of SCAM!! It is very clear that someone is keeping watch on refund amont which immediately gets swapped away. My argumement has been with them that all refunds should go back to same account from where payment is done (any eCom site like, Amazon, Flipkart, Aliexpress, etc.); but they are not ready to listen to that.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                ananyasinghrajputt
                                from Yellapur, Karnataka
                                Oct 3, 2019
                                Report
                                Copy

                                Address: Gogte Insititue of technology, 320 Girls Hostel, Belgaum, Karnataka, 590008

                                Order number (SO[protected] in club factory was placed on 18 September 2019 and its still not delivered. I request you to have a look on that. When I track my guest order it doesn't takes my phone number and has taken some random phone number. Please do mail me how to change my guest order phone number or delivery boy just mails me 1 say before the delivery of product... Please help
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  SaurabhTho
                                  from Mumbai, Maharashtra
                                  Oct 3, 2019
                                  Report
                                  Copy

                                  Address: Thane, Maharashtra, 400606

                                  Return pickup pending since 15.08.2019. No response from the courier agency, no response from club factory customer care & no piton to cancel the return pickup in the mobile app. Completely stuck with faulty product. Had shared all supporting photos, videos to customer care team of ecom express as well as club factory. Still they keep on asking the same questions every time (At least 5-6 times now).
                                  +1 videos
                                  Oct 03, 2019
                                  Updated by SaurabhTho                                   Club Factory Return Ref No. - SON[protected]
                                  Club Factory Order No. - SO[protected] dtd:02.08.2019

                                  Courier - E com
                                  ECom Tracking No.[protected]
                                  Carriers Phone No. - [protected]
                                  Matter Pending since 2 months now & no resolution's till date.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhakthi
                                    from Delhi, Delhi
                                    Oct 3, 2019
                                    Report
                                    Copy

                                    I had requested a return of product due to the defect in the material. The local carrier failed to pickup the delivery. They say that they attempted a called but i didn't receive any call. I'm calling customer care but they told that the return delivery request has been cancelled. So i please request you to look into this matter. And process the request delivery as soon as possible.
                                    View replies
                                    I order my package 12-2-20 the tracking details showing that pick up fail i already call to customer service number but it was getting to late I want my order as early as possible p.order id:SO[protected]
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      Trez Namz J
                                      from Bengaluru, Karnataka
                                      Oct 3, 2019
                                      Report
                                      Copy

                                      I could not see the items bought in my accounts - orders on 1st of october. Please check...
                                      Send me the proper email id of club factory so that i can reply back the same.
                                      Tried using [protected]@clubfactory.com.
                                      (Address doesn't exist).

                                      1. Club factory order #201910010841493624174

                                      2. Club factory order #50658206
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Siddhi Gijavanekar
                                        from Mumbai, Maharashtra
                                        Oct 3, 2019
                                        Report
                                        Copy

                                        Address: 411041

                                        I ordered airpods which i ordered 2 pairs but i received only one pair and money was taken fully of two pairs plz help me out with this i want to raise a complaint on club factory about this inconvinience i want to return the product as well and want all the money to be refunded... I think club factory is fraud very disappointed with your service i also tried calling customer care but they didn't help me out i really want my money back plz take the product
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Chupchaplelo
                                          1
                                          (740)
                                          BRC Duckback
                                          1
                                          (15)
                                          Lords
                                          1
                                          (7)