ABN AMRO Credit Card — Excess/Wrong Charges levied to my credit card

 
6 Reviews
India
 Manoj Anand
Mr. Varun (Bank’s executive) offered me Easy Cash of Rs.50,000/- on my credit card no. [protected] and I accepted the same on following terms and conditions:
Amount :Rs.50,000.00
Tenure :12 months
Interest :1.99 reducing
Processing Fee: :Rs.499(one-time)
EMI :Rs.4,678/-
Pre-closureCharges :Nil
Beside he also told me that i may pay any amount in excess of EMI (i.e
Rs.4,678/-) and a separate account will be created for this.
But i got shocked to receive easy cash charges (statement) in my regular
statement of above card dated 5/9/07 which includes following:
Processing-Fee :Rs.995/-
EMI :Rs.4,726/-plus service tax.

Bank vide mail dated 28/9/2007 replied as under:

Dear Mr. Kumar ,

We refer to your email dated September 25 , 2007.

We would like to inform you that we have send easy cash loan of Rs.50000.00 at interest rate of 1.99% at fixed emi of Rs.4726.00 for 12 months .

We wish to apologize for the miscommunication being done to you.

The issue of miscommunication has been taken up and appropriate steps initiated to avoid re occurrence

We however like to express our inability in waiving off processing fee (min.Rs.100 or 1.99 % whichever is higher ) for the teledraft as these are the system generated charges which are levied once the teledraft is approved.

We express our inability to reprocess the loan account.

In case you require any assistance, please feel free to call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

You may also quote the reference number:[protected], in case you need any further clarification on the above resolution.

Assuring you of our best services.

Yours sincerely,

Manager,Client Response Unit


Though the bank has apologized for the miscommunication they have expressed their inability to correct the loan account with the actual agreed figures.I request you to take up with bank and ask them to open the loan account separately as per terms and conditions on which I agreed while availing this offer from Mr. Varun (please get it verified from our telephonic conversation). I will not pay any amount in excess of the agreed amount.

I hope that you will understand my problem and take the necessary action to get the matter resolved at the earliest. I have also written to bank that no payment will be released by me until and unless this matter gets resolved.
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Comments

Abn Amro / Credit Card — Charges

i have Abn credit card and i dont get bill of the month may/june for rs just 400/- Abn bank charged me 650/- interest charges on it, even that problem is not from my side becuse i did not get my bill. when i talk on call center againts that problem than Sapna who received my ph. talked with me wrongly, she used the words (Silly) for Abn customers. My card no. is [protected]. i have deposit of 22500/- for this month but i dont want to deposit because m very upset from AbN Bank.

Thanks
Sumit thapar
[protected]
[protected]

ABN AMRO Credit Card — Charging excess without providing statements

Respected Sir
I, Karan Jain has got cheated with ABN Amro Bank.
They are the real fraudulent service providers. The executives commit and then deny about the same. I have requested them to send me the statements on time, but 6-8 months I am not getting any statements. On complaining they rather helping us, misbehave with us by saying, "koi ehsaan thode hi karte ho"!!
The high most senior executive Miss Madhu transmits wrong information.
Last time conversation with the bank was on agreeing basis about the reveresal of the charges that has been imposed because of non- sending of the statements to us. But this time they actually opposed it.

I never requested for many membership with the bank, but they themselves imposed a charge, and without sending me any statements, they are constantly charging Late Payments and interest on it. When there was no charge, how can they inmpose any charges over it.
not only this, after complaining aboout it, they reveresed the whole membership fees and accepted their fault, but not reversing the interest charges.
Now, there are no ways that such a bank should provide cards to the end customers who are constantly getting sufferings

ABN Amro gold credit Card — Wrong Charges levied to my credit card

My Complaint is against ABN Amro Credit card Department . They have send the wrong charges every time and ask for the minimal payment, I use to pay the same, they assure me over the phone that the next bill will be zero, I am not using this card, even they are not bother to print the details of the charges . when ever I talk with the call centre they are assuring me from next bill every thing will be all right . But again the same thing happen .Please advice what to do .

Thanks

Soumen Basu

ABN AMRO Bank — Charges levied in the account

Dear Sir,

I am using ABN amro bank Card vide no. [protected]. The out standing in my card is showing of Rs. 5070/- ,which i do not know why they are charging the amount. As per my knowledge i have paid all my dues towards my card but still they are charging me.
moreover on 21.Sept. 2007, the card is showing an amount of Rs. 4000 debit towards "Free flight fee- 2 return filghts tkts". This transaction was not authorised by me but the statement is showing the debit entry. I have spoken to call center so many times but unable to get the satisfied answer. Kindly resolve the problem asap.

waiting for your response

Lalit Patni
Mob: [protected]
As i was receiving no.of calls.Many times i' ve given complaints, still it is continuing.My discussion with Mr.Narendra Kumar, [protected] in Feb'10.But yet not resolved.Sending me again and again that remainders stating that you have to pay. In the negotiation and his personal visit to my office, the total amount converted in to EMI and iam not using my card also. Iam getting the remainder calls. please stop and do what the agreement made in his visit.other wise i have to go to legal procedure to resolve this issue.I hope and wish to do needful immediately

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    ABN AMRO Credit Card - Excess/Wrong Charges levied to my credit card