ABN AMRO Credit Card — Misguiding Customers

ABN AMRO Credit Card — Misguiding Customers

U Uday Kiran from Pune, Maharashtra

Hi, I am an ABN AMRO Credit Card holder with Card number : xxxxxxxxxxxx9250, I have received a call from ABN AMRO Credit Card department on a Holiday Package Promotional Offer. The caller was Mr.Kunal Das(EMp id: 3226, which is a fake), he initially said sir, we have started converting Cashback+reward points into cash and sending cheques to customers whose usage is more and its an initiative from company to esteemed customers and did you received any call from my executive on this about your cheque of 2700/- which will be dispatched to you latest by 7days and i said no i did not received any call. He apoligized and said sir i will provide you the details first of all you will receive a call from my executive on promotioal offer and you say OK for that offer and no point of time during the conversation say "No" or "Deny the offer" as it will be audited. Later, that will be escalated to me (Kunal Das) and i will reject the offer from my end the only thing you should do is say "I did not carry the card" i dont remember the card number then the executive will understand that you are not interested on the offer. But to my surprise when i receive a call from executive and when everything i said accordingly the executive say i will go ahead and take this as your ok for the offer i said boss hold on i never said ok for the offer. Again i receive a call ony land line from Mr. Kunal Das saying why did you say no to the offer and dont worry i will take care he said. I got a doubt and i called up the local office they say we dont have any details on the same. Again i got a call from ABN Amro saying this is a verification call on my agreement to the offer and i clearly said her i never accepted the offer then she says surprisingly ok sir and disconnects the call. This issue is continued for 2 days and i escalated to many people but of no use again i receive calls regarding the same offer. I have mentioned the details below about my conversation to people there and the number from which i have received a call. ABN Amro Credit Card Emp Id kunal Das 3226 Executive from ABN Amro Sushmitha 42434 Anjali Quality Auditor Ankita Manager Vishal Number Missed Calls [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] Was this information helpful? No (0) Yes (0)

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Comments

rohnn khatri

from Gurgaon, Haryana

Dear Sir/ Madam, Dt:-10/10/08
i m having ABN AMBRO Titanium card, i never applied for tour package( they have talked to me on phone & on that also i did not agree to accept) but they reflected the amount Rs.5056.2/- in my statement.
please do the needful to avoid any confusion/dispute at the later date.Also note that the amount( towards the tour package) i won't pay in this statement, so clear any doubt you can contact me.Also i m not liable to pay any tax and late fee for the non-payment of the amount towards tour package.
With Regards,

Rohan Khatri
Mbl:-[protected]

rohnn khatri

from Gurgaon, Haryana

krupa

I completely agree ABN Amro Credit card has the most pathetic customer service

s.karthikeyan

from Chennai, Tamil Nadu

iam apply credit card before 2 month nothing responds for that, than now 1 week before one lady call to me, she said your card is approved, then no responds.
what happen my card, pls explaine me.

Dhrubajyoti Dutta

from Kolkata, West Bengal

Exactly the same incident happened to me. I have done all complaints, etc. Last week I got a call from ABN AMRO that your charged has been reversed, but I have to pay Rs 300 which is due as service charge. I agreed to pay the same by post dated cheque, provided the revised statement is sent to me with the clearly stated statement that the fraud amount has been revised. I have not received the statement till date - and I this is another fraud!!