[Resolved]  Air Asia — Refund

I had done a booking on behalf of my friend with Air Asia, for a Mumbai to Singapore flight. By mistake we did a dual booking for the same passengers and we informed the airline about the same immediately.
We were given a reply saying that the refund would be done in 46 working days and hence we kept waiting. This was way back in mid July and as of today that is 29th Oct the money has still not been refunded, while the call center gives a standard reply saying the money will be refunded soon. The issue is the word soon is quite ambiguous and they are not telling when and when pressurized, they say within 30 days.

Air Asia when contacted on mail gives a standard reply saying very soon.

Can someone help, can i drag them to court
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


hi did u get any reply i am facing the same problem
I am surprised to see, what a cumbersome process to take a refund from Air Asia.

I have filled e-form on 30th November'14 to get the refund for booking number KEQT8N of flight I51722 departing Bengaluru (BLR) to Jaipur (JAI) on 5th December 2014.

After making lots of communication with Air Asia, I have received first mail on 7th December'14 which gave assurance to get update within 24 hrs.

I had been waiting for reply but even after a month I did not get any update from Air Asia.

Ultimately, I have sent a mail to nodal officer on 10th January'15 and received same auto-generated mail which assure to get update within 24 hrs.

Then I have sent mail to Appellate Authority on 24.1.15 but no reply till date.

Can anyone help me?
I had cancelled a ticket booked on AirAsia and they promissed me the reversal of the balance money after deducting in 14 working days only but now its almost 40 days they have not givne my money back and when I call customer care everytime they say we are escallating this issue and tomorow you will get money but still nothing is happening.

Please pls pls do not travel by this Airline they are frauds they take your money and do not return.

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    Air Asia  Phone
    +91 80 3300 8000
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    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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