Air Asia Complaints & Reviews

Me and my wife had purchased airasia (flight no.Ak 69) tickets with booking no. Agbuuq for flying from kuala lumpur to hyderabad on[protected]. The flight was to take off at 09:30pm on[protected] and was to land at hyderabad at 11:15 pm on the same day. The next day morning at 5:45 am we had another connecting indigo airline flight ( no.6e 319) from hyderabad to mumbai on which no change or refund was permitted as these were promo tickets...

I with my family was travelling from Bali to chennai, the flight was on 17th November at 9.55pm, ak-375 we reached at the airport by 6.10 but we got to know that it has already departed. When asked to send us through other flight, they denied and we were helpless there. Finally we had to go back to hotel and take another flight of malindo airlines, it was around 150000rs wasted due to air Asia negligence, as they don't have any proof that...

Dear Sir / Madam, Date - 30th September 2015 Client Number[protected] / Anurag Gupta - Ground Operations, Air Asia Jaipur, [+91-[protected] [which is not available now] - [protected]@airasia.com] / Revathi - [protected] [Bangalore - Airasia] / Rodney Shiri - Nodal Officer [[protected]@airasia.com] Full Description - This is with respect to the booking number R7ECJB. I had a booking from Jaipur to Bangalore at 8:55 AM. The...

From Asia Point of view 5 days is equal to 60 days or more. Call Center executives are liers all the time. My PNR is PBS97J. There was a refund of Rs 6050 + Rs 1500 was due from my side when I cancelled the ticket however out of which Rs 6050 I already recieved. But its been 2 months that I have not recieved the remaining Rs 1500 which is due. I already talked to call center team many times and all time they are saying that I will get...

Refund case:0001940 We were travelling from bali to mumbai on 17th. Our flight was suppose to take off by 9.55pm But it went by 6 pm. They preponed the flight and did not inform us when we reached at 7 o clock they said flight has already take off due to some reason. We said to give us another flight or help us, they said we cant help it we have mailed u but we did not get any mail, when askd for proof they said we can't give you proof....

I write to you regarding the unfortunate incident that took place on the 6th of November, while I was scheduled to have travelled by flight I5 2771 from New Delhi to Guwahati at 7.15 am, PNR no.: HFKSQT, GAU [protected], SEQ: 0123. I reached the airport and got my boarding pass, I was even upgraded to the first row in the flight. After passing security I went to get myself a coffee after which when I reached the boarding gate at about 7.15,...

Sir/madam, i sukhvinder singh boparai booked a ticket of air asia from delhi to guwahati for 21st oct 2015. the ticket got confirmed .the name on the ticket is sukhvinder boparai. but i don't use my surname on my official documents. so i would like to change my name on the ticket from sukhvinder boparai to sukhvinder singh 9 as singh is my middle name) to avoid any inconvenience at the airport. so plz mail me a new ticket with the name sukhvinder...

Dear Sir/Madam, My name is Girish Motwani. EMail id is [protected]@gmail.com I want to file an official complaint against Air Asia for my lost baggage. I traveled on 17-18 sep from Vishakhapatnam Airport, India to Lombok Airport, Indonesia. These are flight details: Vishakhapatnam to Kuala Lumpur - Flight AK 82 - 17 sept 2015, departure time 9:55 PM Kuala Lumpur to Lombok - Flight AK 308 - 18 sept 2015, departure time 8:40 AM PNR:...

I am travelling to Thailand in the month of November 2015 from Delhi we are 2 passengers. i have booked 2 tickets from Bangkok to Phuket on 10th September for the month of November post making the payment i received the ticket for 11 September 9:00 am which is impossible to believe and travel because i am based out of Delhi. i immediately called the customer service number based out of Chennai and they asked me to lodge a complain by filling...

I had traveled in AK69 from KL to Hyderabad on the 3rd Sept. One of my baggage got misplaced. It has now been traced. Air Asia doesn't seem to have a door delivery system. In the absence of which, I request the airlines to reimburse my travel cost to collect the baggage on my own. I have written to the concerned persona nd requested over the phone in their Hyderabad office. They haven't responded....

with pnr no. ZY78XF i booked a ticket from bangalore to jaipur travel date was 27.01.2015... and due to urgent work... before 23/01/2015, i cancalled the ticket and requested for the refund ...

but after many and regular followup i have not received the money back.

till may 2015 they have not processed... so in the mean time my credit card no. got changed... so i requested them to make payment directly to my...

Me, my wife and my 5 friends booked Air Asia return flight tickets from Hyderabad to Kuala Lumpur on 10th Nov 2014. This was booked for travel on 19th June 2015 and return on 28th June 2015. We received the confirmation mail from Air Asia for this booking and before traveling, we also re-checked the travel details online on 16th June 2015. When we reached the airport on 19th June 2015 and proceeded for our check-in, we received the rudest...

Date: 30/06/2015, PNR YKGLGE I wish to raise an extremely serious complaint on this issue as I have paid extra for a service which I have not received. I had pre assigned a seat by paying rs 100 which was not given to me at the airport. I wish to raise a complaint on the below points: I called to make a seat assignment as my mother in law has been unwell. I got assigned seat 18F which was a window seat and made a payment for 100 Rs.On...

Hello, I would like to inform you about the most harrowing travel experience on a flight ticket booked on cleartrip (ticket has been attached). I had booked this ticket via cleartrip almost a month back. Flight details Airasia I5 1721 Jaipur to Bangalore Date 30th June 2015 Departure 8:55 Arrival in Bangalore 11:30 As you can see in the ticket I had paid extra for the add-on luggage, In my ticket it is clearly mentioned Check...

Name of Airlines AirAsia Name of passenger Sanjeev Das Flight No I5 2772 Sector from Guwahati to New Delhi PNR No Q8268Y Date of Travel 18Jun 2015 Ticket Booked through AirAsia website PIR No-attached efforts taken to readress Beg recovered in extreme damage When reached New Delhi airport terminal T3 I did not received my baggage on the arrival belt complaint was raised with the ground staff they have given the PIR report signed by their...

This is a grievance letter. My name is Mahesh Nambiar and was booking flight for my family on Sunday 31st May (flight from Bangalore to Kochi and Return) via Airasia website (ICICI-CCavenue portal). My amount of Rs. 13096/- got deducted twice and its been more than 9 days that I have not received the refund for the same. I was informed by the payment gateway that the amount was transferred to Airasia The transaction reference number...

By mistake I booked flight (PNR:YJRE5E) on 18th of July instead of 15th of July. Therefore, I booked another flight with Airasia for 15th of july 2015 on the same root. In both the flights I paid Rs. 2000 per person extra for extra luggage i.e total Rs. 4000 extra. But, when I cancelled 18th July flight. AirAsia guys are not refunding me Rs.4000 extra amount which I paid for extra luggage. This is very bad and I am feeling cheated. I was...

When i was waiting for Refund, I called Air Asia to check the details, they told it has been already done on[protected]. Booking Id : H5ZZXB. So I asked them the Transaction Details and UTR Reference number for that transaction. Till now they haven't reverted me back when call or chat with them they are disconnecting in the middle of the conversation. Please help to get the refund. Complaint details : CAS[protected]F73KP7 CAS[protected]wLWGJ...

My booking number is Q9NE5P. Flight cancelled in the month of Feb, 2015. My journey date was 7-Mar-2015. Even after two months they haven't refunded money. I did raise two complaints to Air asia complaint no 1 -> CAS[protected]HX10P5 complaint no 2 -> CAS[protected]DB9GC0 Could you please help on this?...

i booked one ticket for 13th Feb 2014 from Kochi to Bangalore, but i had to cancel the trip. So i cancelled the ticket 1 week before actual journey. They commited to give refund in 2 weeks. Thereafter i called around 6 times, no refund yet. Now they are claiming they put refund amount in my account. but i havent recieved any money. 2400 i paid for this, and i lost entire money. such a fraud airlines. PNR was ecm2mw...