Air Asia Complaints & Reviews

On 12th Dec.2015 we (3) board Air Asia flight No.I5-2221 from New Delhi to Bangalore at 6 a.m. but due to heavy fog we remain seated in the aircraft till 11 a.m. and our next connecting flight of Jet Konnect No.9W-2755 from Bangalore missed. When we reached at Bangalore, we asked Air Asia staff to arrange flight to Mangalore for us but he refused. Than we had to purchased another tickets which cost us Rs.9250/-, now we want to know who is responsible for this payment. V.K. Yadav, Mobile No.[protected], email : [protected]@gmail.com

Hi, One of the flights I had booked on AirAsia was rescheduled and hence I had requested for a refund (Airline PNR : LYRKSF). After about 5 to 6 email communication between us and between Oct 30, 2015 and Dec 15, 2015, I was told that that I have provided wrong info hence the refund is not processed. When I raised the issue again, I found out that AirAsia had submitted my name wrong and thereby my bank had rejected. yet all these days the executives coolly used to respond that the refund is already in my bank. i was made to wait long hours just be given wrong information; not to mention they don't even have a toll-free number and the calls were exorbitant. it has been more than a month and my money is still with them. I request you to kindly provide a solution to this.

Me and my wife had purchased airasia (flight no.Ak 69) tickets with booking no. Agbuuq for flying from kuala lumpur to hyderabad on[protected]. The flight was to take off at 09:30pm on[protected] and was to land at hyderabad at 11:15 pm on the same day. The next day morning at 5:45 am we had another connecting indigo airline flight ( no.6e 319) from hyderabad to mumbai on which no change or refund was permitted as these were promo tickets which were booked more than a month in advance. The above mentioned airasia ak-69 flight did not take off on[protected]. At midnight the passangers were informed that 9:30 pm airasia flight ak-69 will go on the next day[protected] at 07 am from gate no.P-3. Many passangers who had connecting flights from hyderabad to other destinations on[protected] morning protested that they should be compensated for the loss they would suffer on the purchase of new tickets of their connecting flights. On these protests the airasia officials took tickets of all such passangers with assurance they are sending mails to their office at hyderabad for rescheduling or accommodating them on other flights. Next day at the airport at gate p-3 there were two officials of airasia who were unaware if any communication had been sent to hyderabad for making arrangements for connecting flights of the passangers. That made it clear that false promises were made no arrangement was done by the airasia for the connecting flights. Flight ak-69 finally took off from kuala lumpur airport at 8am on[protected] and as a result passangers missed their connecting flights. In our case me and my wife had to repurchase new flight tickets from hyderabad to mumbai. We purchased 2 tickets in spice jet flight sg-422 for about rs.20, 000/-. Hence this was the net loss we suffered beside untold harassment.We request the civil aviation authorities to take immediate action against the airasia for such callous attitude toward passengers and direct the air-asia to compensate us minimum of rs.20, 000/-. Narendra kumar and usha, [protected]@gmail.Com,

I with my family was travelling from Bali to chennai, the flight was on 17th November at 9.55pm, ak-375 we reached at the airport by 6.10 but we got to know that it has already departed. When asked to send us through other flight, they denied and we were helpless there. Finally we had to go back to hotel and take another flight of malindo airlines, it was around 150000rs wasted due to air Asia negligence, as they don't have any proof that they informed us. Our agent cox and kings also did not get any mail by them. I would like to get the refund plus compensation as soon as possible or els I am going to file a legal complaint against air Asia and our agent cox and kings

Dear Sir / Madam, Date - 30th September 2015 Client Number[protected] / Anurag Gupta - Ground Operations, Air Asia Jaipur, [+91-[protected] [which is not available now] - [protected]@airasia.com] / Revathi - [protected] [Bangalore - Airasia] / Rodney Shiri - Nodal Officer [[protected]@airasia.com] Full Description - This is with respect to the booking number R7ECJB. I had a booking from Jaipur to Bangalore at 8:55 AM. The flight was cancelled due to some operational issues. This was last minute cancellation we came to know when we reached airport. This has caused a lot of inconvenience. I had some important commitments and we had to cancel them due to your irresponsibility. We were not booked onto any other flight, we had to look for ourselves. I have booked Indigo, at 8:20 P.M, we request you to kindly give us a refund as well as bear the additional charge of 6783 for which Air Asia Ground Operations Manager, Jaipur [Anurag Gupta] agreed for it. The ticket price for Indigo (6 people) is 37, 413 and AirAsia was 30, 540[is refunded]. The differential amount is 6783. A copy of the above mentioned ticket was given at the Airasia desk. Kindly look into the matter and process the additional charges asap. Air Asia staff was not at all helpful in arranging alternatives. I was required to report at my Office, My Brothers and Sisters had exams, My Wife was pregnant and my family had really tough time arranging for alternatives. Air Asia Ground Operations Manager committed to us they would refund the whole amount on the same day or within 2 working days. We agreed and cooperated with him. Now its been close two months they have only refunded partial amount. Remaining amount they say as per terms and conditions we are not allowed to refund that is what their Air Asia executive from call center communicated to me yesterday. Last week their executive Ms. Revathi committed to me it would be processed in 4 to 5 working days Now its already more than 7 days. This has not only happened with us but also with other customers in which they managed their travel instead of raising voice against their inconvenience. It was a strange city for us in which we don't even have any alternate arrangement for accommodations. They are dragging the issue from last two months. Desirable Resolution - 1. Refund the remaining Amount. 2. As per rules, refund was suppose to be refunded instantly 3. None of their Air Asia executives taking ownership to resolve my issues. Looking forward to an immediate response. Please do the needful For any other details you may contact me with below details. For Proof, i have enclosed part of the email communication in which Manager have agreed to pay the amount. Regards, Syed Azhar Sultan [protected] / syed.[protected]@outlook.com

From Asia Point of view 5 days is equal to 60 days or more. Call Center executives are liers all the time. My PNR is PBS97J. There was a refund of Rs 6050 + Rs 1500 was due from my side when I cancelled the ticket however out of which Rs 6050 I already recieved. But its been 2 months that I have not recieved the remaining Rs 1500 which is due. I already talked to call center team many times and all time they are saying that I will get my refund withing 5 days. Please refund my amount because it is 2 months now. Anuj Maheshwari [protected]

Refund case:0001940 We were travelling from bali to mumbai on 17th. Our flight was suppose to take off by 9.55pm But it went by 6 pm. They preponed the flight and did not inform us when we reached at 7 o clock they said flight has already take off due to some reason. We said to give us another flight or help us, they said we cant help it we have mailed u but we did not get any mail, when askd for proof they said we can't give you proof. They said to refund but we did not get refund too. Staff was super mannerless . I would say no one to fly from this, inside the flight they don't give you even water to drink. Super pathetic flight. We faced a loss of around 1.5lacs we will go in court for this.

I write to you regarding the unfortunate incident that took place on the 6th of November, while I was scheduled to have travelled by flight I5 2771 from New Delhi to Guwahati at 7.15 am, PNR no.: HFKSQT, GAU [protected], SEQ: 0123. I reached the airport and got my boarding pass, I was even upgraded to the first row in the flight. After passing security I went to get myself a coffee after which when I reached the boarding gate at about 7.15, I was told that I could not get into the flight, while I could still see the aircarft standing infront of me. When I asked why nothing was announced, I was told that there was a technical glitch in the system due to which I wasn’t called for, infact they had no details of mine either, all thanks to the system glitch. Even my luggage was not dropped off and was flown off to Guwahati, which I have been told by everyone, is a huge offence and violation. The ground security first told me that my luggage was loaded off initially, and later they corrected themselves by stating that my luggage was flown off to Guwahati in the flight, how can such a huge breach of security have taken place by Air Asia, as it is also a security threat. There was a huge confusion amongst the stuff which they repeatedly blamed on some technical glitch. I had to book an Indigo flight for Rs. 12, 282 because I had very important documents in my luggage and some perishable items as well. The Air Asia stuff did not even agree to put my on the next flight. I was told that I would have to buy my next flight ticket which was on the next day for Rs. 12000. But after having had such a terrible experience with Air Asia, I did and will always, highly fear travelling by this airline again. I was repeatedly told that I will be refunded the money of the ticket, which again has not happened. I have received a refund of Rs.758 from via.com which was the online site from which I booked my ticket. I have been completely harassed by Air Asia due to your irresponsiblity, and a technical glitch is not my concern. I was issued a boarding pass, and it was the duty of the airline to make atleast one effort to contact me, if not by announcing my name, then by calling me on my cell number, which has been provided! Knowing that I was present at the airport, it just seems to be careless behaviour on the part of the ground stuff to be so casual about their customers. So much money and irrationality is not a joke, specially for a single woman. It seems that you do not value your customers as I was left to fend on my own. My consumer rights have been violated and I was insensibily harassed, I even had to haphazardly run from T3 to T1 to catch the indigo flight. I have purchased a ticket from you and you ought to provide correct services to your customers, the events that took place on the 6th are far from correct, they are callous, erroneous and improper. Customer issues cannot be delt with so insensitively and incorrectly for any service provider who has integrity or care for their customers. It is a shame. Further, I am attaching the required documents as proofs, please let me know when will I be rufunded and compensated for, due to this incident.

Sir/madam, i sukhvinder singh boparai booked a ticket of air asia from delhi to guwahati for 21st oct 2015. the ticket got confirmed .the name on the ticket is sukhvinder boparai. but i don't use my surname on my official documents. so i would like to change my name on the ticket from sukhvinder boparai to sukhvinder singh 9 as singh is my middle name) to avoid any inconvenience at the airport. so plz mail me a new ticket with the name sukhvinder singh on my mail address. [protected]@ymail.com. my pnr no. is WKW83E

Dear Sir/Madam, My name is Girish Motwani. EMail id is [protected]@gmail.com I want to file an official complaint against Air Asia for my lost baggage. I traveled on 17-18 sep from Vishakhapatnam Airport, India to Lombok Airport, Indonesia. These are flight details: Vishakhapatnam to Kuala Lumpur - Flight AK 82 - 17 sept 2015, departure time 9:55 PM Kuala Lumpur to Lombok - Flight AK 308 - 18 sept 2015, departure time 8:40 AM PNR:...

I am travelling to Thailand in the month of November 2015 from Delhi we are 2 passengers. i have booked 2 tickets from Bangkok to Phuket on 10th September for the month of November post making the payment i received the ticket for 11 September 9:00 am which is impossible to believe and travel because i am based out of Delhi. i immediately called the customer service number based out of Chennai and they asked me to lodge a complain by filling an e form, i did the same thrice and below mail trail will explain the feedback i have got from your back end team. As a proof of my travelling i am attaching my Delhi Bangkok tickets in this mail ( below). i expect you to understand my concern that it's a technical fault ( as narrated by customer care executive i spoke with) of Air Asia's website/ server and the solution i am getting is to pay the fine ( change fees) which is way higher than i can afford. it is clearly not my mistake and i should not be the one suffering loss. i expect you to refund me my money so that i can re book my tickets for November, i could not do it again because i am shot on funds since when i have got the wrong tickets from Air Asia its my first experience with Air Asia and it had disappointed me to the core, i myself is from marketing and travel industry and i understand the value of a loyal customer, i am a frequent flyer with Thai and Jet airways but this time i believed and trust in Air Asia. I hope i could make you understand my situation and hoping for a positive and acceptable response from two of you senior management from Air Asia. My booking id is- ZC9P4P Name of Passanger- Karan Kalra and shallu Aggarwal

I had traveled in AK69 from KL to Hyderabad on the 3rd Sept. One of my baggage got misplaced. It has now been traced. Air Asia doesn't seem to have a door delivery system. In the absence of which, I request the airlines to reimburse my travel cost to collect the baggage on my own. I have written to the concerned persona nd requested over the phone in their Hyderabad office. They haven't responded.

with pnr no. ZY78XF i booked a ticket from bangalore to jaipur travel date was 27.01.2015... and due to urgent work... before 23/01/2015, i cancalled the ticket and requested for the refund ...

but after many and regular followup i have not received the money back.

till may 2015 they have not processed... so in the mean time my credit card no. got changed... so i requested them to make payment directly to my bank account / new credit card no. of the same hdfc bank... which they have taken and issued the complaint no. too

now when i am calling they airasia people... every time i have to speck a new person and after giving all the ref and complaint no.m thereafter then all i have to explain them again and again and they easly take 20 to 25 min for each call . and at the end they issue a another ref no. and say they will look in the matter..

till date nothing have been done from thier end.. nor i have received a call from them...

so i request you to help me to get my money back with interest + charges incurred for calling them + pain for regular followup.

please help
krishna kumar jhanwar
[protected]

Me, my wife and my 5 friends booked Air Asia return flight tickets from Hyderabad to Kuala Lumpur on 10th Nov 2014. This was booked for travel on 19th June 2015 and return on 28th June 2015. We received the confirmation mail from Air Asia for this booking and before traveling, we also re-checked the travel details online on 16th June 2015. When we reached the airport on 19th June 2015 and proceeded for our check-in, we received the rudest shock of our lives. Air Asia's employee at the counter told us that we are not booked for the flight! Shocked, we called up your call center to understand the issue, but two different stories were told to us!! We tried to understand what exactly happen – However no help was offered by Air Asia official. After an hour, one of your senior official told that he will help us out but what he told us shocked us beyond comprehension. He told us that WE had called Air Asia call center three days back and had asked our tickets to be rescheduled to next month!! Why would we reschedule our own flight tickets and then come at the airport for check-in? We asked your official to share at least one proof that can tell that we rescheduled our own flight tickets. It might be a call record at the call center, a mail from Air Asia about the rescheduled flight details, or maybe even the bank transaction of the rescheduling charges. However, your officials failed to furnish the proof – and how could they when we never asked the flight to be rescheduled at the first place! That time, we were extremely tensed, angry and confused as to why this happened to us. Few o[censored]s broke down because we were not sure on what will happen next. We had paid a huge amount of money to our travel agent (as we were covering 3 countries – Malaysia, Thailand and Singapore) and hence, not going on this trip wasn’t an option available to us. Even after pleading with the Air Asia officials, they refused to even accept that they made a mistake, forget helping us out in this situation. Left with no other choice, we booked fresh tickets for Hyderabad to Malaysia and return from Singapore to Hyderabad through separate airlines for travel during the same time period. You can imagine the cost that we had to pay for booking same-day travel international flight tickets! I cannot even tell you how frustrated, mentally disturbed and embarrassed we are with the whole incident I know that a lot of airlines which cancel flights, deny seats due to overbooking etc. But they LIED to us. They told us that we rescheduled our flight tickets when we never did. They did not provide us with any support even after you committing this blunder. We wrote this complaint even on their facebook page and hence their customer care called us up on 1st July (I dont remember the exact date but somewhere around 1st July 2015). They told that we have called for rescheduling the flight on 17th of June. When we heard the recordings the person speaking was not any o[censored]s. Either the recordings are cooked up, doctored or there is some other story behind those.. And we were surprised to see that they changed the bookings over phone call without any payment confirmation?? Neither we received any confirmatory mail.. This sounds absolutely surprising. No airlines reschedule the flights before payment of rescheduling charges are done. We didn't get any solution through their customer center. So we wrote a mail mentioning the above text to Air Asia global CEO on 2nd July 2015. Got the same reply after lot of followups on 9th of July. Reply is mentioned below: Dear Ravi and Itisha, (This response is sent Without Prejudice.) We thank you for your emails. We apologize for the extended time taken to investigate your feedback, as we consider this a very serious matter. Pertaining to your allegation, we have concluded a thorough investigation into the matter, inclusive of listening to the voice logger. Kindly allow us to explain the necessary. Booking HEYLFQ 10 Nov'14 : Booking purchased for 5 guests, and payment successfully received via VISA credit Card belonging to Esha Urvil Shah. Departure date 9 June'15 and return 28 June'15. 17 Jun'15 : received call from Archan regarding booking HEYLFQ on on cancelling the flights by correctly mentioning the flight sectors, flight times and full names of the two traveling guests. Archan requested for cancellation of the flight. Call Centre staff Rakesh, informed that for international flights no cancellation allowed. Archan than requested for a date change since cancellation was not possible. Rakesh informed Archan that it would cost INR1, 900/pax/sector for change fees and an amount for fare difference. Archan requested for a date change to depart on 29 Jun'15 and return 9 Jul'15 Rakesh informed Archan that the changes will require a total amount of INR10, 190 for both persons both sector. Rakesh inform Archan on payment methods. Call via IVR, payment via AirAsia website and Internet Banking. Rakesh asked for Confirmation on the change. Archan answered YES, YES second question "Are you sure" Rakesh informs Archan for the changes to be made he needed additional verification details requesting for contact number and email address. Archan correctly provides the email address [protected]@gmail.com and phone number [protected]. Rakesh request additional verification details and request for Birthday of the traveling passengers. Archan correctly provides the birthday of himself 05 Mar 1987, and his wife's birthday 04 Feb 1988. Rakesh proceeds with the date changes after the successful verification process. Archan informs he will make the necessary payment via the payment channel available. Booking J8FLFF 17 Jun'15 : received call from Urvil regarding booking J8FLFF on on cancelling the flights by correctly mentioning the flight sectors, flight times and attempted to speak in Hindi. Call Centre staff Suresh, informed Urvil to speak in English as he was not comfortable in Hindi and to re-confirm the booking number. Suresh asked for a confirmation of the number of traveling guests. Urvil correctly mentioned the number of passengers : 5 and requested to change the travel dates. Suresh informed Urvil that it would cost INR1, 900/pax/sector for change fees and an amount for fare difference. Urvil requested for a date change to depart on 19 Jul'15 and return 28 Jul'15 Suresh informed Urvil that the changes will require a total amount of INR49, 130 for 5 passengers. . Suresh asked Urvil for confirmation, and Urvil informed to proceed with the changes. Suresh informed Urvil to make the necessary payment via online and asked for the email address to link it for the necessary payment. Urvil correctly informed the email address as [protected]@gmail.com To confirm the necessary changes, Suresh requested Urvil for his date of Birth for further verification. Urvil correctly mentioned the date of birth 21 Oct 1986. Suresh informs Urvil that once the change is done it cannot be undone. Urvil confirms on the changes. Suresh mentioned the new flight dates on the outbound and return flights and asks for re-confirmation. Urvil mentioned to proceed..proceed. Suresh makes the necessary changes and reconfirms with Urvil to make the necessary payment online. Urvil, reconfirms Suresh name before he hangs-up the phone. As you can clearly see, that when you proceed to the airport, your dates of departure were as per the above. Your bookings now have a debit amount as per below that needs to be paid, before it can be utilized for travel on the new dates. Booking HEYLFQ, balance owing INR10, 190 Booking J8FLFF, balance owing INR49, 130 While we appreciate your request for a refund of your AirAsia fares and compensation for the purchase of fares with another carrier, we regret our inability to comply with your request and assure you that we intend no discourtesy. Regretfully we are not in a position to offer you a copy of the voice recordings as both voice recordings are now secured, and will be provided as proof of the call conversations in a Court of Law. Thank you for giving us an opportunity to explain the necessary. Yours Sincerely, Frank Bateman Customer Care - Head AirAsia Berhad Mezzanine Floor, LCC Terminal Jalan KLIA S3, Southern Support Zone Kuala Lumpur International Airport 64000 Sepang, Selangor D.E. Dear Team, request your urgent help in this regard. Thank you. Regards, Urvil Shah

Date: 30/06/2015, PNR YKGLGE I wish to raise an extremely serious complaint on this issue as I have paid extra for a service which I have not received. I had pre assigned a seat by paying rs 100 which was not given to me at the airport. I wish to raise a complaint on the below points: I called to make a seat assignment as my mother in law has been unwell. I got assigned seat 18F which was a window seat and made a payment for 100 Rs.On boarding, my mother in law was given a completely different seat 25B, which was the middle seat. When she realized that she had been given a middle seat she asked for a change as we had already pre-booked a seat. She was asked for a proof of her seat assignment which she was not carrying. She had to travel in the middle seat 25B. The call centre representatives have not been able to resolve this issue so far despite calling multiple times.

Hello, I would like to inform you about the most harrowing travel experience on a flight ticket booked on cleartrip (ticket has been attached). I had booked this ticket via cleartrip almost a month back. Flight details Airasia I5 1721 Jaipur to Bangalore Date 30th June 2015 Departure 8:55 Arrival in Bangalore 11:30 As you can see in the ticket I had paid extra for the add-on luggage, In my ticket it is clearly mentioned Check in: 15kgs, Cabin baggage: 7kgs, Add on: 20kgs. Accordingly, I was carrying in total 34 Kgs for Check in plus a laptop bag. To my surprise, at the boarding counter I was told that add-on is not valid and I had to pay extra for 14 kgs. This situation led to a discussion which turned into an argument with the airlines staff. The ensuing episode was uncalled for, it was very humiliating and traumatic for me. The Airasia staff at the counter in Jaipur were not cooperative and started putting pressure on me to pay for the baggage stating that I might miss the flight (which eventually took off from Jaipur at 12:40, they were putting pressure on me that I will miss the flight which had not even landed and was already 5 hours late). This was uncalled for, the staff is supposed to help the customer and make the experience satisfying if not great. Also the staff charged me excessively the first time, taking advantage of my emotional state ( I have attached the receipt of the transaction). I had to request the security personnel to call upon the staff and they came extremely reluctantly to hear my plea for the wrong transaction (see attachment 3 - Scan 6). Had I not noticed the wrong transaction that amount also would have been my loss. They then charged me for 14kgs ( see attachment 2 - scan 5). The security personnel will definitely remember me as the Airasia staff had made a spectacle of me at the Airport. I spent most of the time in a corner away from prying eyes trying not to be a laughing stock. I am a frequent flier, I understand baggage allowance, this treatment, rudeness, humiliation was uncalled for. If my ticket did not state the add-on of 20 kgs obviously I would have not carried 34 kgs of luggage. Later on when I was able to regain my composure I called up cleartrip helpline and the executive clearly stated that I was allowed the 20kgs add-on. I am not at all satisfied with the way the Airasia staff at Jaipur treated me. There is no reason that I should be suffering due to a discord or miscommunication between cleartrip and Airasia. I had accepted all the terms and conditions when booking this trip, why should I suffer? I cannot express how traumatic this experience was for me. The staff at Airasia has to be more accountable and customer oriented. I had complained on their website, today I received a casual phone call, and there also the Airasia representative is clearly putting the blame back at me. They have not done anything wrong. There are so many rules for the passengers, about reaching on time, carrying correct luggage, about the material that we are carrying, following a line, how to sit, how to stand, when to use to toilets, so many rules for us, are there no rules of how the staff should behave with us? 1)The information was represented incorrectly on the ticket, Airsia staff should have taken that up with cleartrip and make the correction at the source. I am sure many other passengers might have faced a similar situation. 2)The staff deliberately lied to me and put undue pressure on me that i should pay or I will miss my flight. If they had not put the pressure on me I would have sent the excess baggage with my family waiting at the airport gates. 3)They charged me incorrectly, this whole conversation was going on for 10 mins, the numbers were being repeated, they were feeding me the numbers of the incorrect baggage, how did they make this mistake? This was deliberate? 4)Casual response by the Airlines representative has pushed me over the edge, the mental harassment I went through should not be overlooked. I hope for some justice. Mrs Sylvia Nilkanth

Name of Airlines AirAsia Name of passenger Sanjeev Das Flight No I5 2772 Sector from Guwahati to New Delhi PNR No Q8268Y Date of Travel 18Jun 2015 Ticket Booked through AirAsia website PIR No-attached efforts taken to readress Beg recovered in extreme damage When reached New Delhi airport terminal T3 I did not received my baggage on the arrival belt complaint was raised with the ground staff they have given the PIR report signed by their employee Kunal Chaturvadi I had to catch on ward flight to dehradun by but after 2 hours or so they recovered the bag from their place but the bag was damaged extensively the bag is of high quality Delsey paris of amount Rs16000 I was very much tensed and pressurized as all my important original papers of a firm was in the bag and Rs50000 cash I would like the airlines to be held responsible for the tension they have given me & the damaged they caused to my beg which was so dear to me

This is a grievance letter. My name is Mahesh Nambiar and was booking flight for my family on Sunday 31st May (flight from Bangalore to Kochi and Return) via Airasia website (ICICI-CCavenue portal). My amount of Rs. 13096/- got deducted twice and its been more than 9 days that I have not received the refund for the same. I was informed by the payment gateway that the amount was transferred to Airasia The transaction reference number is: I5AF6P98L[protected] - 1ST TRANSACTION I5AF6P98L[protected] - 2ND TRANSACTION Transaction Date: 31ST MAY The last time I spoke to your customer service representative Ms. Nandini with the conversation reference number CAS[protected]KJBBRP Kindly assist

By mistake I booked flight (PNR:YJRE5E) on 18th of July instead of 15th of July. Therefore, I booked another flight with Airasia for 15th of july 2015 on the same root. In both the flights I paid Rs. 2000 per person extra for extra luggage i.e total Rs. 4000 extra. But, when I cancelled 18th July flight. AirAsia guys are not refunding me Rs.4000 extra amount which I paid for extra luggage. This is very bad and I am feeling cheated. I was fine with the cancellation charges i.e Rs.1700 per ticket. But, loosing extra 4000 is just too gross. Request you to kindly look into this matter carefully and revert the money. Also, I did not cancel this at last moment or neither did I book other flight from other company. Even in the new flight I paid Rs. 4000 extra for extra luggage for two tickets. Consider it as changing a flight. Total cost is around Rs.12, 000 . Out of this Rs.8, 000 is the cost of the Ticket and rest Rs.4000 I paid extra for extra luggage(which they are saying non-refundable). Even the cost of one ticket is less then this amount. This is nothing but cheating on the name of Policy.

When i was waiting for Refund, I called Air Asia to check the details, they told it has been already done on[protected]. Booking Id : H5ZZXB. So I asked them the Transaction Details and UTR Reference number for that transaction. Till now they haven't reverted me back when call or chat with them they are disconnecting in the middle of the conversation. Please help to get the refund. Complaint details : CAS[protected]F73KP7 CAS[protected]wLWGJ