[Resolved]  Air Ticket (Kingfisher Airlines) — Non-refund of cancelled ticket

Address:Tamil Nadu

Sir,
I had booked a ticket online in Kingfisher and subsequently cancelled it on 7.9.11. They said that I would get the refund within 5 working days. But I am yet to get the refund. I have made frentic STD calls to the airport and Call centre but to of no avail. NOBODY IS PROPERLY RESPONDING TO MY QUERY.
The details
Name: G.Brindha (Mobile No.[protected])
Journey from : Kochi - Chennai
Ticket No.[protected]
The irony is in the Home page of Kingfisher (flykingfisher.com)the Chairman, Vijay Mallya says that he personally takes everything. Even I have mailed to him also.
How to approach this problem? In which Consumer Court I should file a case? Pl.advise.
with regds,
gbrindha
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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af the time you cancelled the ticket, you must have got a confirmation email indicating that your ticket is now cancelled, and the money to be refunded would be specified in that mail, take a printout of that mail and visit a kingfisher airlines center near your place...i had cancelled a ticket a few days back and got the refund within 3 days.
How did you cancel the ticket? You cannot cancel it online since there is no provision for it. I cancelled it through Call Centre at Pune. You can book the ticket online but not cancellation.(thro' Kingfisher website)
If you don't mind give me your phone number (mobile or landline). I wish to clarify some points with you.
gbrindha
i had made by booking online, from the kingfisher.com website, so during cancellation, I had the option to cancel my booking online, from the same website, bookings done in any way other than online booking, cannot be cancelled online thru the kingfisher website, its mentioned here: http://www.flykingfisher.com/faqs.aspx

as soon as i cancelled the booking online, i got a confirmation mail, the amount to be refunded was mentioned there.
Sir,
The damage is already done. I had cancelled the ticket through Call Centre not aware of the fact that it could be cancelled online also. Now, pl.advise me how to proceed. The Guest Comment is askingf for more time and he seems to be dragging the issue. The Chairman is not at all interested.
How to proceed to Consumer Court? Pl.show me the way.
with regds
gbrindha
when you call up the call centre, what is the response they give you regarding the delay of money not being refunded yet? if you havent spoken with them lately, call up again now and determine the reason of delay, knowing the reason of the delay will help a lot to solve this problem. since you have not mentioned anywhere what EXACT reason they are giving for the money not refunded yet, i'm unable to help you out further as of now.
if you have any queries and want to communicate with me directly, email me at [protected]@yahoo.com

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