Aircel — Aircel internet connection problem and customer care | |||
Dear Sir I am a regular customer of aircel for the past 5 years. I have brought aircel prepaid sim only because of internet packs. I was recharging 98 rs. Pack of pocket internet. It was giving me unlimited download at a speed of 10 to 15 kbs but now from this month they are only giving 2gb download at a speed of 10 to 15 kbs and after that a speed of 3 to 5 kbs(in sms they tell speed would be 16 kbs) which is nothing absolutely in other words worse and they change the 98 rs. download plan without informing me not even sending a sms and also not on the site. They send 50 sms per day of no mean to me but not the imp. one. And when i call th customer care they do not pick up the phone which is disgusting. Now i am thinking to change to other operators if there is no reply to me to this post..... Was this information helpful? | |||
 7 Comments | |||
Comments
Why the hell this aircel prepaid 2g internet is not working?
Is this service you guys are getting paid for, why can't you stop cheating your customer.
Look into this issue on urgent basis, or be ready to get these posts on social media.
Also I will not recommend anyone to go fr your services and will port my number as well, if this will not get rectified today.
Contact On: [protected]
Is this service you guys are getting paid for, why can't you stop cheating your customer.
Look into this issue on urgent basis, or be ready to get these posts on social media.
Also I will not recommend anyone to go fr your services and will port my number as well, if this will not get rectified today.
Contact On: [protected]
Hi Minnime,
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:
Alternate No:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Warm Regards,
Aircel Social Care Team
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:
Alternate No:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Warm Regards,
Aircel Social Care Team
My number : [protected]
My mobile : Asus zenfone laser 2
Alternate no: [protected]
Location : Srirampura, Mysore, Karnataka
Duration : 2days
I've been using prepaid aircel connection since few years and I was satisfied with its internet connection, though not available everywhere. Now I'm facing problem in its connection in my home itself, where it was all fine till day before yesterday. I have 10GB of 3G data remaining in my account, yet when I switch on mobile data, no msgs are recieved and also no web pages are loading. I've an exam this saturday and all I need to do is online study. Thus please look into this problem soon and rectify it today. Hope you do the needful. Thank you.
My mobile : Asus zenfone laser 2
Alternate no: [protected]
Location : Srirampura, Mysore, Karnataka
Duration : 2days
I've been using prepaid aircel connection since few years and I was satisfied with its internet connection, though not available everywhere. Now I'm facing problem in its connection in my home itself, where it was all fine till day before yesterday. I have 10GB of 3G data remaining in my account, yet when I switch on mobile data, no msgs are recieved and also no web pages are loading. I've an exam this saturday and all I need to do is online study. Thus please look into this problem soon and rectify it today. Hope you do the needful. Thank you.
Aircel Customer Care's response, May 30, 2017
Verified Support
Hi Sneha Shivanag,
We have forwarded your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
We have forwarded your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, May 31, 2017
Verified Support
Hi Sneha Shivanag,
We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.
Warm Regards,
Aircel Social Media Team
We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.
Warm Regards,
Aircel Social Media Team
I just want to port my aircel no..the network is not showing from past few days.. Pls help..
Aircel Customer Care's response, Jan 16, 2018
Verified Support
Aircel Customer Care's response, Jan 24, 2018
Verified Support
Dear Tanu,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Warm Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Warm Regards,
Aircel Social Media Team
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My Name is Sujith Raj, I like aircell but recentlly I can't browse Internet in my phone.I have recharged the pocket internet @ Rs14 on Saturday (10/9/2011) but I can't browse my mobile internet it is showing the net work error. I tried a lot on Saturday and Sunday but I can't access it because it is fully showing the error message (Network Error) and I tried to call customer care many more times but I can't get the line to tell my problems. I am very upset because of these...