Aircel Complaints & Reviews

sms issue — sms issue

Good Evening This is sharvani my no# is [protected] n the mobile is registerd on PASAPULA PAVAN KUMAR i am facing the problem in sending sms to a particular number from more than 4 months n the numer is [protected] (virgin mobiles).......when ever i give the complaint the network ppl would be saying its the problem with the other service provider n they close the issue n the other service providers close stating its problem with tata docomo, after 10 days the problem gets rectified by chance ......but every month the problem comes ....from jan 10th i gave 6 complaints till now n every complaint stating its problem with their end .....n the response from the customer care end is tooooooooo bad .....the words spoken by one excutive will not mach with the other ,,,,,even spoke to many supervisors more than 7 supervisors ...but their words state we cant help ...due to your network issue i am facing problem with friends ..i cant loose my frnds due to tata docomo network ...the reason i am sticking to this network is i respect TATA'S n i love to be with TATA'S ......n also the network of this is very poor ....now i am studyiong at HYD ....though i am in main centers like ameerpet near mytrivanam n begumpet near paradise the signals will not be there ....very often the display would be emergency cals or no access to service ....my relatives frnds n parents would be caling me often n if they get the prompt as switched off or out of reach they get tensed .......i request you please take an action on this sms issue because from jan 10th this is the serious problem n onky for 4 days it was correctd n again the problem exist ,,,,,,,,,please please take care of this issue n make my problem rectified ...............Sharvani.N.R

Aircel — mnp aircel

my reliance prepaid no. has not port in to aircel, i have been sent mnp request on 22.01.2011 but still it is not port in. my no. is [protected]

Dear Customer,

We regret for the inconvenience caused. Your issue has been escalated to the circle, we shall get back on the same soon.You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team

Dear Customer,

We regret for the inconvenience caused. Your issue has been escalated to the circle, we shall get back on the same soon.You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team

service msg — lost

please deactivate my subscription of http://mozook.com with immediate effect. my mobile number is [protected]. thank you.

Dear Customer,

We regret for the inconvenience caused. Kindly mail us your Aircel no for us to be able to assist you.We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

i hav taken a 4 last 3 days i hv gave my identy but didnt activate my simm

The verification process can take some time till the officials are convinced about the authenticity of the documents. You can also visit the nearest Aircel store to know the status.

Hi Sneha,

I am a Management student from Chennai. While browsing through the website to log a complaint of my own, I noticed that you too were unsatisfied with Aircel and/or its services. I am working on a project where we are trying to access brands and its customer services. Though we are not associated with the company in any capacity; or any company for that matter, we do plan to publish a report and we intend for the report to help companies better serve customers like you and me in situations like the one you're in. I request you to spend a mere 5 minutes to provide your inputs on your experience with Aircel on Facebook or other social media forums, by filling this survey:
https://qtrial.qualtrics.com/SE/?SID=SV_1M3Wa0fH0e5wPOd.

Thanks and Regards,
Akshay.

Sir its very urgent please activate my Aircel sim I have to leave with in one hour I don't have any other sim sir please

Sim no[protected]

Mobile no - [protected]

IMSI no - [protected]

Dear sir,
I bought a new aircel sim no [protected] 20 days back. It has not been activated till now. I have been contacting aircel customer care but getting a reply to contact point of sale or contact 59059 for activation.

1) I have submitted all the required documents to aircel office (Mr santosh, kharagpur, W.B.; This person says I don't know why the sim is not activated and not responding to calls; His number is [protected])

2) I cannot contact 59059 for activation because my sim is unable to get the signal though full signal is available at my place. I have another aircel rajasthan sim which catches full signal. I emailed to care.[protected]@aircel.co.in several times but getting the same reply to contact point of sale or 59059.

Please see if my sim can be activated and forward this email to relevant authorities.

My details:
Name: N G Hari Rao
Alternate no: [protected]

i have purchase aircel sim 4 ago, i getting the signal but it showing that validity of sim card was completed.
if i am calling to the customer care they are not giving any explainations about it.
and i was getting the balance also.

Hi,

My sim card was active from last 7 years, however my sim card is not active from last 4 days.
Kindly check and reply urgently.

Regards,
Selvakumar.

Hi,

My sim card was active from last 9 years, however my sim card is not active from last 4 days.
Kindly check and reply urgently. Mobile No-[protected]

Regards,
Selvakumar

.

B.HARISH
SIM NO.[protected]
AIRCEL MOBILE NO.[protected]
REFRENCE MOBILE NO. [protected]
THE SIM WAS TAKEN AUGUST 1 IN PUDUCHERY ANNA SALAI. .
SINCE 1 AUGUST IT IS NOT GET ACTIVATED

B.HARISH
SIM NO.[protected]
AIRCEL MOBILE NO.[protected]
REFRENCE MOBILE NO. [protected]
THE SIM WAS TAKEN AUGUST 1 IN PUDUCHERY ANNA SALAI. .
SINCE 1 AUGUST IT IS NOT GET ACTIVATED

let me see

let me see

[protected]

PLESE
ACTIVATE

SIM
NO.[protected]

MOBILE
NO. [protected]

ADDRESS;

BHUKYA
NANU NAYAK

S/O
BHUKYA GANYA NAYAK

H.NO.
3-186/10,

BANJARA
COLONY

KOMATPALLY,
HASANPARTHY,

WARANGAL.

PINCODE;506015

dear sir,
i have purchased my aircel sim card 5 days ago but still not activated.my sim details are[protected] mobile no [protected].

SIM ACTIVATION MO.[protected]

Dear Sir,
I have purchased my Aircel Sim Card 2 days ago but still not activated.My SIM details are[protected] and Mobile No [protected].

Respected Sir/Mam,
On 26th June 2015, I have ported out to Aircel service from reliance service. Correspondingly I have submitted the documents and received the acknowledgement from aircel. On 1st June 2015, I received sms from Aircel network stating that It will activated on 2nd July 2015 at 23:26:00. But till now Its not been activated and my reliance sim got deactivated. Could you please activate my sim?

My Mobile No: [protected]
SIM No:[protected]
UPC No: RX336742

You can contact on my alternate number: [protected]

Respected Sir/Mam,
On 26th June 2015, I have ported out to Aircel service from reliance service. Correspondingly I have submitted the documents and received the acknowledgement from aircel. On 1st June 2015, I received sms from Aircel network stating that It will activated on 2nd July 2015 at 23:26:00. But till now Its not been activated and my reliance sim got deactivated. Could you please activate my sim?

My Mobile No: [protected]
SIM No:[protected]
UPC No: RX336742

You can contact on my alternate number: [protected]

dear sir,
plzz activate my sim card as soon as possible plzz sir, my sim no.is-[protected], and my mobile no. is-[protected].

my alt. no.-[protected]
plzzz sir, i am in a problem so, understand it

Please sir my mobil no not inform please send you my mobil nomber
Sim bac sid no=
[protected]
Please urgent send me mobil no

Dear Customer(kalam786),

We regret for the inconvenience caused. Kindly share your alternate No. so that we can give you a better resolution for your concern.

Warm Regards,
Aircel Social Care Team

Hi, my SIM card is not working for days, it says No signal. Sim number is[protected]U

Dear Customer,

We regret for the inconvenience caused. Your issue has been escalated to the circle, we shall get back on the same soon.You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team

Sir,I am at Aurangabad(Maharashtra).Suddenly when I reached here my outgoing calls are stopped in any network.I have balance but still i cannot call.Sir I am a company person please understand that i have to report every time to my clients.I also have reported in nearest aircel office at Golmuri, Jamshedpur.They said that it will be done on 2.09.2011 by SMS confirmation.Sir you tell me till than what I do? I also understand your problem.But sir please help me out as soon as possible.Other wise I will have to switch to another service.
Thank you.
Sachitanand Kumar Singh
[protected]

Dear Customer,

We regret for the inconvenience caused. Your issue has been escalated to the circle, we shall get back on the same soon.You can also write to us at [protected]@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team

dear Team,

complaint no[protected]

i called lot of time for same complaint/issue on your service center numbers-[protected],[protected], [protected] however you gays are not interested to make customer, as a civilized person i already complained in SONY service center(c-54, g.floor, sect-02, noida, up, email-jaypeeelectronics.[protected]@gmail.com, ph-[protected],[protected], [protected])for repair of laptop sony vaio model number-vpceb24en/B, after service the laptop, service center staff said to me that your laptop warranty from sony side has been lapsed and your extended warranty of 2 year is in from croma center(ansal plaza knowledge park 1 unit 16, AG21&AG22 greater Noida UP, 0120, 4514600)so you need to contact to croma center.
however the main issue is sony center generated the bill of Rs.18000 which not acceptable, i already dined for that than after they agree for 50 % bill rebate or ask to me take a approval from croma center for FOC service.

please help to resolve my issue on priority its my 1st gentle request.

note-its not 1st time to facing issue with laptop, i am facing last 1.5 year but not get permanent solution.

please take step to resolve, please find supported document on attachment.

otherwise i will go for social media(Facebook, twitter, etc) and write to mail top management

customer name
name-atveer singh raghav
mobile-[protected]/[protected]

Hi
I am sakthi Ganesh .I am using Aircel no that [protected] for past one and half years .Last 8 months I am having probelm with Aircel that in the month of feb i have recharged Rs 7 Dialer tune card through IVR immediatly i got a conformation msg also After getting Conformation message I put that card in road side .This card only for 7 days dialer tune But next day i was charged 1 Rs for Dialer tune .So immediatly i called the cus care and asked about the Hello tune charging they said sorry you did not recharge any dialer tune cards. i told everything but Simply they said without that card we are not able to raise a compliant you. At that time my call was handled by Mr. Saravanan .This is the new trick Aircel is using to cheat thier customer through dialer tune. At that time i was busy so i left that probem.After one week agian I recharged the Same 7 Rs card immediatly i got conformation message ,But the next day i was charged 15 rs for HT for 15 Days . Immediatly i called the cus and give a compliant sec time i had that card so they have activated that card after 15 days .. Then one month bak i was charged 15 Rs for friends Zone i did not activated that service So i called the aircel head office there one lady lady attened my call her name is Kavitha she is the Nodal officer said that we will deactivate that service here after you will not be charged .. I asked her to reverse that amnt she said that i will chk and tell you by eve .. So i called he by eve she said that we cannot reverse that amnt while i am spking to her immedatly she transferd my call to madurai Aircel show room there one lady attned my call and her name is Ms.Raji he asked about my issue agian i told whatever happened she said that i will chk and call you with in two days still i waited three days but she did not call me so I called 198 . I am working in chennai . Last two month there is one probelm is happening in Aircel that Tamil nadu customer dial 198 from chennai it goes to chennai cus care only .. Chennai cus care TL Mr.Sasikumar said that we will send a mail to your cus care they will call you with in one hour . I told that people My shift timing is 11am to 8 pm so arrange me call bak after 8 Pm for bfore 10.30 am they said ok sir we will do it. But i did not get any call from TN cus care.Then I went to my native due to some personal work At that time i called my cus care 198 Mr . Srinivasan attened the call and he asked about my issue's and he said that we will waive the amnt he asked me to be on line .. While i was on line he disconnect the call with out take any complainty for my issue .So on the same day night I called the cus care from my friend mobile , Mr.Rajesh Picked the call and said that he will not able to solve my probel so i asked to transfer the call to your manager he said that if you want to spk with our manager Agian call to cus care from your mobile no .So Agian i called 198 from my mobile at that time one agent attened the call her name is Ramya said that Mr.Rajesh is handling some other call he will call bak with in hour but i waied one day he did not call me.. So agian i called the cus care Mr.Saravanan attened the call i asked mr.Saravanan to transfer the call to Mangager to complaint about Mr.Rajesh and srinivasan he said that Our manager is in meeting he will call you with in one hour .. But no one called me.Then I came to chennai here i called 198 my call went to chennai cus care Mr.Nagandran TL said that we will mail to your cus care to call you with in 24 Hours .But i did not recive any call from TN cus care.So i was disappointed by Chennai cus care.. Then agian i called the cus cheenai cus care and i asked to connect the manager Mr.Sasi Kumar attened the call asked about whatever happened i informed the detials he said that i will chk and call you with in 1 Hour he did not call me. So the next day morning agian i was charged 10 RS for friends Zone i was ireated to seening that message . So i called 198( chennai cus care ) Mr.Sasi kumar said that i will solve the issue with in 2 days i told him to solve the issue within one day .So immedatly one person Called me from TN cus care who name is Sathees kumar he asked about my issues and Raised two compliants For my issues and he said that after resolving this complaiant i will call you with in two days . with in two days i Recived the complaint resolved message and VAS Packs deactivateion message .But my amnt was not reversed . i waited one week no one called me .. Agian i called 198 chennai cus care said that we ask your cus care to call you by eve after 8 pm. No one call me till 10 Pm. Agian i called 198 and i asked about Call bak immediatly he called the TN cus care through Land line and inform to call me .. Then one person called me i asked him about the last complaints he said that i chk and call you 10 min then he called me after 30 min he said that the 25 Rs waiver is not possible the VAS .. I told the detials about privious agent commitments he said that i will chk and tell you later .. That's all
With out these problem i am having two more problem in Aircel.. We are a poor people we could not got to court for this issue pls help. Do not think this is a small amnt .. if i want to earn 25 Rs i have to work 1.30 hours.. I hope the problem will be solved by you.And I am very much fed up with Aircel services.I need this no so only i am keeping this connection.. If aircel is cheating me continusly def i will change the NW
Pls reply my mail id that sakthi.[protected]@gmail.com
or [protected]@yahoo.co.in

any reply

Each and every month getting some charges in VAS category without any usage.. Last moth deactivate the diallar tune reply also reveived as done.. but again this month received rs 34.20.. - For [protected]

Hi All,

My name is Rachel. Using Aircel service since 2004.

Every month my Bill amount is high due to VAS usage charges, can someone call and get this clarified.

I am reachable @ [protected].

Regards,
Rachel

Hello My mother is using aircel mobile no [protected] in a very basic keypad phone but this month we have been charged for internet usages however neither we can use internet in that phone nor we have used. When I visited aircel store they denied to give me waiver of this. Where I can esclate this issue.

Team,

Seriously it is mental agony what i am facing since August by the Aircel team. Due to their lack of interest in addressing my issue (increase in bill amount) when my usage is very minimal. I finally planned to change my service provide from Aircel to Airtel. Yes, when a request was sent through PORT i did receive 3 calls from 3 different people asking for reasons to change the service provider. However, to my surprise none of them bothered even to retain me. (lethargic attitude) despite me using their service since 2004.

I settled all my bills amount which was of Rs.853/- before moving to Airtel. Surprising i am getting calls and emails to settle the amount which is not the right way of treating customers like dog. Yesterday again i received a call from a female (arrogant) # [protected]. She shouted at me like anything without even letting me to speak and yes i disconnected her call as he was yelling at me as if she is the mother of Aircel. ### with her.

I asked her how come if my billed are not paid i am receiving call? she didt had answers for that. She is arrogant and rude towards me.

Let the team treat us properly, let them understand that their salaries are paid from our money.

Can someone check and resolve this issue?

Regards,
Renuka M
[protected]

Hi Team,

It is surprising to know that though you have mentioned in this forum stating that you were unable to reach me, when in fact your team reached me today on the same number at 1:17 pm.

I am yet to receive a call from Kathiraven who had promised to get back.

Regards,
Renuka M

Aircel — Dissatisfaction of Services

I Bought a new Aircel Connection [protected] on 13th of May 2009.It was supposed to get activated in 24hours but it took 48hours for it to get activated.
A few Days later we request to activate GPRS and the customer care gave us a request number but till date nothing has been done.
A person from Verification called me and I was told that during verification they found that no such person stays with this name at this premises.For your knowledge i am staying at present address i.e BL-133 `L' Block Hari Nagar since last 26 years and well known resident of this area.
From 26th May my phone is showing `Inactive Sim'.I tried to contact customer care but the call failed.I tried other numbers but couldn`t get through.I contacted Aircel stores at Jailroad and i was assured by Mr.Rahul yesterdat that it will be activated by tomorrow.It is now 3 days the sim in inactive.

Sometimes it takes a bit longer for activation purposes ya, don’t worry im sure they will get back to you soon. Patience is always a virtue…. :)

Aircel — Dog Complaint

Street Dog Complain
My name is Arpit Jain. Residing at U21/14- DLF Phase III Gurgaon

I would like to bring your kind attention on the problem being faced by residents of Gurgaon as a whole. Sir there are numerous street dogs in this vicinity. They bark even on permanent residents of this area. I have seen and faced this situation where these dogs barks on us and come closer to bite, several person have faced the same problem especially small children & senior citizens. I personally had succumed to an injury in my leg as I moved a step back when one such dog was trying to jump on to me.Especially at night these dogs just come running behind you in a group and are almost about to bite.

So this is my humble request to you to please pay attention on my letter and send Dog catcher team immediately in this area so that we can get rid of this problem soon.

Thanking you,

Yours faithfully,
Arpit Jain.

Aircel is owned by tamilian thieves. Billions of rupess of 2g scam is included in this kacchda company. This company is owned by black tamilian thieves. sun network also linked to these bloddy ugly dogs. aNY BODY WHO HAVE DIGNITY WILL NEVER HELP THIS COMPANY. tHE CASE INVOLVED BILLIONS OF RUPEES BRIBES TO GOVT PEOPLE TO HELP THOSE TAMILIANS AND KARIMOZHI FROM TIHAR JAIL.

AMOUNT REFUND MY NAME IS JAGDISH CHOUDHARY. SIR, MY AIRCEL MOBILE IS [protected].MY 30 RS BALANCE DEDUCTED FROM OUR MAIN ACCOUNT ON 8 JANUARY 2013 FOR CALLERTUNE SERVICE.PLEASE 30 RS BALANCE REFUND ME AND SERVICE DEACTIVATED.PLEASE 30 RS REFUND.

Hi team,

My name is Mr. Das, i lost my main balance Rs.111. I don't know why. I am not get any SMS for deduct my balance. I need my balance immediately. My Mbl No. [protected]

Hi this is das, my mobile number [protected]. My balance deducted on 15th Oct-14 without any intimation. i want refund my balance Rs.111 immediately

I need immediate resolution... Waiting for your call...

No response against my complain.So plz look forward in this matter..

Regards
Shahnawaz

Hi,

I have raised a recharge for my AIRCEL Chennai number +91 [protected] on 23.12.08 for Rs.198 through ICICI Bank. But till now its not recharged or amount credited but in ICICI it says the transaction as Success.

hi i have raised recharge for my mobile no : [protected]. for rs 10 . but till now its not recharged.
S.NO is[protected].

regards
jaimaharaj.

sir,i recharge my aircel no.[protected] of rs.88 on 18 November 2011.i have transaction id also.when i complained to c.care executive they assured me to get my talk time in 48 hours.they gave me a complaint no.also.complaint no. is 1-[protected]. on 21 nov 2011,when i didn't get my balance i contacted to c.care executive they said that transaction id is wrong.transaction id is MP[protected]B47.Please solve my complaint as soon as possible.tell me about my complaint status at my e-mail id [protected]@gmail.com

I have done recharge of my Aircel number [protected] trough SBI Netbanking (NumberMSBI[protected]IGN8976375 TRANSFER TO[protected] on 14.11.2013 at 6. Pm but the amount 135/- INR has been deducted but i didn's get balance.

Please provide order status.

Aircel Prepaid — Deducting Amount Regularly

Dear Sir,

My name is Rohit, resident of Roorkee. I am using Aircel Prepaid and facing following problems:

1. They are continuously calling and sending SMSs, even in nights.
2. Subscribing me to services like voicechat, dialertunes etc without my knowledge and deducting my amount.
3. Customer care is not available and if available they are disconnecting call without resolving queries.
4. If I am trying to register in DND service, it says that my aircel number is not an active number.

This happened with few others consumers also. Please guide me.

Thanking you in anticipation.

With Regards,
Rohit

you have a number of issues, I think you should immediately visit the nearest Aircel store, they will definitely sort these out.

AIRCEL prepaid services — wrongfully deducted from prepaid balance and poor services

dear sir,
my brother amit is using this mobile nr. [protected] for the use of net surfing. he always recharge it by etop Rs 98/- inet pack for it. since last months when he starts his mobile he gets the cntinueing massage " sorry , you have not the enough prepaid account ballance to make this call or charge this event" even he recharged the mobile many times by Rs 10/- but he did not recieve ammount, but his prepaid accont's ammount has been reduced.
he is very fed up by yr services.
please improve this service and adjust his ballance properly, otherwise we will be compell to file the complain suit against yr services.

--
Dr. VYOMESH K.S.CHITRAVANSH,
Advocate
Dr. Rajendra Prasad Adhivakta Bhawan
Collectrate Court ,Varanasi -221002 India
http://chitravansh.blogspot.com

Try to figure out if any Value added service is active on his number which  is causing these deductions. Call up the customer care and confirm it from their end.

GPRS/Pocket Internet
I m using aircel in Karnataka my number is[protected]
i feel cheated by aircel. I activated pocket Internet single day KTKPI5 on 29th April 2013 but it didn't work and they auto-renewed once again on 30th without asking but of no use i have not got net activated still ... i have changed GPRS setting more than 35 times but of no use... I called there CC 121 when i called them they told try calling 198 but of no use... And i tried of calling them its not connecting either...

Dear sir
my pocketinternet not working from past 3 day i activated it for single day 29 april 2013 they auto renewed it while i didnt want it so i want it to be deactivate. I tried calling your CC they are not attending me..so please take it a complaint and hope it be solved early...

My aircel number is [protected]. i m currently using internet pack worth 447, which gives 2 gb 3g data/month for three month...its my second month and i still have 512 mb remaining. but when i try to use my internet i doesn't work...then i called coustomer care for help... they said please recharge your main account and then try to use...
i did that but nothings working...i even tried to put my sim in dongle... but still it doesn't worked...

need assistance...i m sick of being ignored...

Aircel — HASYA KAVITA

I have not activated hasyakavita service on my mobile but it is automatically activated and deducted Rs. 20 from my Account...I don't know how to deactivate this service..

Pls deactivate the service as soon as possible..


My mobile no. is :: [protected]

Dear Sir,

I am using Videocon service last 2-3 years my mob. no. is [protected] and my sim got blocked. My all the relatives, friends and office members having this number, I don't want to changed the no. So pls. help me and reactivate my old no.

SIM CARD — sim activation not done

i purchased a tata indicom card have no [protected] before 15 days in "shidhkala electronics islampur " . i also submitted documents second time at 10 feb 2010 but till my mobile is dead .
please activate my sim as soon as possible.