Aircel Complaints & Reviews

respected sir, these is govinda tari from Goa
i want to know when aircel 3g network will available in our area i had asked to aircel customer care they told me that select the tata docomo 3g and i will get aircel 3g on my mobile is that true. Because docomo 3G is available in Goa but not at our place there is only 2G network available here. Me and my friends are desperately waiting for aircel 3G network to use its services. Please take my complaint seriously my mobile no. is [protected] and please insert Aircel 3G at our place and all over goa the mobile tower is 2km away from my home at marcela Goa and my address is RAMBHUWAN WADA KUMBHARJUA GOA

Respected Sir,

Aircel Mobile Kerala suddenly stopped all their offers and rate cutters from Mid Nov 2012, no notifications or alerts were given to me, when i call the customer care they said the issue will be corrected in one week but till now ie 02/12/2012 the issue is not corrected so please help me

Your's Faithfully,
Anish

Sir,
Please deactivate my aircel talkies pack because this service genrate automatic . Sir kindly deactivate this service as soon as possible
[protected]
Lavil Virmani
RZ-98 raghubir enclave , Najafgarh

even after informing and seeking inputs on 31st October / 1st November 2012, before moving out of town on 2nd November , i was not given the details of drastically high charges of "rs.3.50 per sms" or high roaming charges(unspecified) or no connectivity/tie-ups in Eastern UP circle.
Abruptly on 14th Nov 2012 i was BARRED and with NIL networks shown. Only on reaching Mumbai on 18th Nov, i received some signal. After calling “customer service” only info given was “services are barred”, nobody knew why. On repeated calling i was informed that i had run up a bill of Rs.3278.00 and was VERY HIGH. I instantly paid Rs.3300.00 online and kept calling Aircel Customer support till 11.00 PM to restore my connection.
Next morning i got a sms that my current bill for cycle[protected] till[protected] was Rs. 3930.22, (due by 4th Dec 2012) HOW it shot up by Rs.650.00 without me making any calls or sms as my services were barred till[protected].00 pm is a mystery????
Then suddenly my services were barred again on 22nd Nov 2012 around noon again without information/warning. Again repeated follow-ups had no effect, no complaint numbers given, no explanations given. When i wrote a strong mail to appellate authority i got a assurance of services restoration in 4 hours which never happened. Further follow ups and they insisted i visit their gallery at Malad as the nearest one to my house at Mira Road had shut operations and next was at Malad (W).
I had to travel one and a half hour to reach the Aircel gallery. There i was informed that they had BARRED DUE TO very high usage and bills of Rs.3930.22. I argued that this is unfair when i have already paid Rs.3300.00 approx 84 % of bill bill amount even before bill generation how could they just bar my service without any information or warning. The executive after lot of tinkering and back-office discussions restored my services after about one hour. Then he warned that if did’nt pay Rs.2000.00 immediately to cover the balance Rs.650.00 (due by 4th Dec 2012) and advance for unmade calls again my number would be BARRED SHORTLY. I had no choice but to keep my number active first, take up the matter with “Consumer Forum” and immediately port out to a better service provider.
The company has acted indiscriminately. My due date for full payment being 4th December 2012 and even as per company’s credit limit set @ rs.1100.00, i still had rs.470.00 (incl billed+unbilled) to be used. Then why have they inconvenienced me twice. Once for 5 days from[protected] to[protected] and again for 2 days from[protected] to[protected]. I have lost connectivity and business.
I request the forum to TASK the inefficient service provider for :-
a) refunding pro-rata bills for duration services not rendered (BARRED)
b) Penalty of Rs.10 lacs for inefficient services, mental trauma and harassment, withholding and denying services as agreed upon and paid for by me. IN SHORT BARRING ME ILLEGALLY UND UNJUSTLY WITHOUT SPECIFYING VALID REASONS
c) Treating my connection worse than a pre-paid connection, NOT EVEN PROVIDING COMPLAINT NUMBERS UMPTEEN NUMBER OF TIMES.
d) Repeating this CALLS BARRED three times since connection obtained. First month itself they had barred connection just after sending the bill to my mail id. Explanation offered was that my billed and unbilled amt had surpassed rs.700.00.

i am user of mobile nos. [protected], [protected] & [protected]. i am very harassed with the messages & unwanted calls from this company. when call comes from the cheater company then the value added service starts & company deduct the amount. what is this?

i called 4-5 times at 121 on 28.11.12., first they said that our system is down and at last they informed me that the service LOVE KI FACTORY is activated on your mobile no. [protected].

today i again called at 121. the cc mr sagar babbar told me our system is down & so he is unable to check that which service is activated on [protected]. he gave me a complaint no 1/[protected].

now i want that deactivate all the VAS on my mobile no [protected],[protected] & [protected] & refund the deducted amount .
thank you
krishan garg

[protected]@gmail.com

This is my number [protected] . I have
applied for port out for
Aircel to Vodafone On date 14 November i
got a message from Vodafone
stating that mismatch o[censored]PC, contact the
current operator , so when i
called the current operator Aircel they gave
me different UPC, I mean
the number which i got in a message and
the one which was provided by
Aircel supervisor was different. So i re
applied for port out using
the number which was given by supervisor
after that again the porting
was cancelled due to Mis Match o[censored]PC.
Again when i sent porting
request message on Date 29 November. The
code which I get is different
and what you tell is different. Even after 15
days they are giving me
the same UPC how could this be possible.
Please help me out with this.

Dear Sir, I am Amit Kumar Panja. My Number Is - [protected].I Changed My number ([protected]) by MNP Process from Uninor to Aircel by Full Document (1 Pcs Identity card & 1 pcs passport photo ), I Already Give the full document to the hand of AREA MANAGER OF AIRCEL. His name IS- BISWAJIT . His Number Is-[protected] , but I faced a vital problem ... Which Is My Document is not Posted By Biswajit to Aircel Store, & this reason My Number Is permanently deleted for lifetime, and I lost my all customers of my business and other nearly persons. So I noticed that BISWAJIT Is a Criminal Officer of AIRCEL. Sir Please help me for re-open my number & take necessary action against the un-responsible Officer, as soon as possible. My others contact number is-[protected]. Thanks. "RE-OPEN MY NUMBER" THIS IS VERY URGENT.

sir,
my name is navneet singh,
my phone number is [protected].

I had buy this Aircel number 40 days ago and with this sim I got an offer that internet data is free for 3 months (500 MB per month) and I had used my 1st month data but now company refuses to give me the data for 2nd month and their executives gave me the embarrassing response regarding this.

plz help me....

my name is Ankit Srivastava and this complaint is about the poor service of aircel in case of my mobile number [protected]. i recharged with sms pack of rupee 49 on 25th of november 2012 but till date my sms pack has not been activated. every time i call the customer care they say that they will resolve the problem in next 48 hrs. but there's no resolution till date.

Hello Sir

Kindly deactivate my caller tune called up customer care no response from their end, i hav already sent you a complain but no response from your end too...i hope u will do the needful, so resolve the quiery as soon as possible pls pls pls
mobile no- [protected].....

sim deactivate [protected] and [protected]
id proof name is syed ahmed

I was facing a problem of non applicability of call rates as per the tariff plan. I called the customer helpline no. 198 and asked the same to the customer care officer. i was told that this time we are not ready with our applications and cant help you ,plz call after half an hour.
After half an hour , i was told to plz call after one hour.
After more than one hour when i called and explained the whole incident to the person on line,
that person being on line with me, messaged me from his personal no. [protected], " madam ji phone kaat do" .

my no:[protected]
postal code:627809

I have been a aircel user for 3 years
my gprs speed is good till 2011 but in 2012 the gprs speed is worse in my area
but in tirunelveli it works good

not even able to open a page...

pls resolve

sir,
have not subscribed aircel talkies service. But amazingly, a message has been received from aircel office that I have been subscribed to aircel talkies. I want to unsubscribe from this service and tried my best level at all corners but in vain. Kindly cancel this service from my mobile No. [protected].and please the charged amount should be re payed to my number.........

Complaint Regarding Cricket Alert Service (Mo. [protected])
Dear Sir,

I am a small prepaid customer of Aircel having number [protected].
From past more than one week, I am facing issue regarding Aircel value added service known as cricket pack , I have called several times on Aircel customer complain desk regarding the deactivation of this cricket pack, but whenever I called there some time they told me that this pack can’t deactivated, by there end, I (customer) have to deactivate the service from its side and they had given me some tips to deactivate this service which are as follow:-
1- Call 155223 and deactivate the service by my end.

2- Send sms on 155223 with ‘UNSUB CRI’.

3- Send sms on 58000 with ‘UNSUB CRI’.

4- Send sms on 58000 with ‘UNSUB CRIC’.

5- Dial *234*551# and press call button for deactivating this service.

6-Dial 58000 to deactivate the service.

7- Dial 5800031 to deactivate this service.

I have tested, tried and fed up doing all these method through my mobile several times but this cricket service is not deactivated yet, even though I get confirmation sms from doing above method that my services are deactivated but Aircel keep on charging me on continuous basis either 3 Rs. per day or 1 Rs. on daily basis and my services are still the same.

Most of the time when I complaint on customer complain desk regarding this issue Aircel executive either provide me above methods or disconnect the call or put me on hold for some time and call automatically get disconnected.

Whenever I get irritated ask for the complain number most of the times I didn't get.

Please provide me a permanent solution for deactivating this service or will i port to another service provider because this is my ultimate and last try to find the solution.


will be waiting for your response .
--

Thanks & Regards

Brhma Nand Pandey-
Mo. No. [protected]
Mail id: [protected]@yahoo.in

i have been charged Rs 10 for every two days for some subscription called Aircel Power Play and also for Rs 5 for every 4 days for Aircel Video Club without my consent or any knowledge about this services...At this rate i am paying about rs 200 every month for services which i didn't even suscribe and not even used it. I request the service provider to stop this subscription and put an end to my misery.

I am using aircel service.Without my permission Daily Panchang service has been activated in my phone.Again and again amount is being cut from my balance for the subscription.I want to deactivate it immediately.
Please Help!

Dear Sir,

I have received bill (Mobile no : [protected]) for the period 20/10/2012 to 20/11/2012. The bill has mentioned & charged aircelwap and vas subscribe which I have never using aircel wap and vas.Past 6 Month Billpayment Clear and No Issues.But I was charged an additional amount of Rs.2450 something,On receiving the bill, I did raise a complaint to Aircel. where I was informed that no resolutions were taken up since now. under this circumstances can we say this is an unfair billing? I am not making any further payments to this payments

I have attached the e-bills for oct & nov-2012 for your reference.

"Warm Regards"

B.Ahamed Munaskhan.

Dear sir, I am retail shopkepper in balaghat (m.p.) and selling the mobiles recharges in my shop.(prerna genral-name of my shop) Aircel company closes their business in madhya pradesh in this month november but they do not inform us earlier to return back the e stock or balance,in present i have Rs-2000 e balance and vochers of Rs-700..last day 23 nov.company mesages us and inform that from midnight of that day e transactions are closed or not done by us..they says to submit the stock to the distributor..but the distributor says that they was resign the busines connections with company at the end of october month..but he cannot inform us.so,now no body can takes the responsibilites of refund.customer care of aircel company are also not gives the answer to me.they disconect the call again and again..plz,help us to refund my amount argently..and blame on company that why they inform us on last day of closing not before of their closing? It is the biggest fraud of company..

My name is Annapurna Rout and my odisha aircel mobile number is [protected]. I am really harassed with such a bad service quality of aircel. on 22nd nov 2012,rs 5 has been dedaucted from my balance without any information,then on 23rd nov 2012,again rs 5 dedaucted without any information. Total rs 10 has been dedaucted automatic. when i call 155223 to check wheater any service activated on my number but there wear no vas service activated. My mobile number alreay DND active and I did not receive any promotional call or i did not activated any services by my self. When i called customer care,they told me that our system is down,kindly call after 2 to 3 hrs. When i called him again,they repeated same excuses and show rude behaviour towards me. Therefore i request you to look into the matter and refund my balance and also refund the balance which is to be dedacuted till my complain reached to you. If you not refund my balance and does not stop this type of balance dedaction,i will switch over to another operator of my choice.