Aircel Complaints & Reviews

Dear,Sir/madam
I'm used new aircel number [protected] company cut my balance Rs.50 01/02/2013 without informs me and customer care ask me any type of dedication are not refundable what can i do .I m student not a professional so please revert me balance.

AIRCEL service provider deducts money from main account balance in the name of Value Added Services (VAS) without the consent of the customer. They will activate the VAS from their system. As soon as the customer recharge the TOP-UP, they will send the SMS stating that we have activated or subscribe such and such services for a week and Rs 7 is gone. Services like, WLoss, Shayari Pack etc which does not mean anything to us. And, for those who do not wish to subscribe the dialer tune, they are there to activate and deduct Rs 30 per month. And if your account balance is less than Rs 30, their system will auto activate the service for one week again and deduct Rs 7. Not only this, I was in need for BB Services so, I subscribe the BB Internet pack for one month and Rs 399 was charged for the service. I received the confirmation SMS, and my service was valid for 1 month. My remaining balance was Rs 142. And the worst part began again, within 2 hrs, I received another SMS stating that I have successfully activate my BB services for 1 week and again Rs 99 was deducted. I made a complain to 198 and talk to the customer care executive and made a complain registration bearing registration no. 1-[protected] of 25/1/2013. I was told that their system is such a way that I need to deactivate whatever service i was subscribing or else the system will activate as soon as I have the BALANCE. Here, I would like to mentioned that I have already activated BB service for 1 month and how can the system activate another service of 1 week and charging twice for the same service? And, that service for 1 week is over today and my service for 1 month is also gone now. AIRCEL is collecting money from lakhs of customer in the name of value added services, the sum they are collecting per customer is just Rs 7 per week, and most of the consumer does not care for such a small amount, however, collecting such amount from a large number of consumer will amount to a huge sum. It is not less than a SCAM.

Excess money have been charged for Down loading the actress namitha Images through Pocket Internet . My service request number is ;- 1 - [protected] Dated ;- 26 /7/ 2012 .Kindly excuse for this delay request.
Now I request for refund of Excess money.

Mene abhi 498 ka recharge karwaya tha but wo work hi nahi kar pa rha wo sabhi no. Call ho pa rahi hai but aircel to aircel call nahi ho pa rahi but msg ja rahe hai agar me alag se recharge karwata ho to baat hoti hai aur paise bhi cut Te hai mene coustmer care par bhi baat Kari unhone mujhe kha khahi aap ko black list pe daal rakha hoga but aesa kuch nahi hai mene conferm kiya aesa kuch nahi aur ek problem aur hai mujhe agar balance check karna hai to balance hamesha 0 hi show hota hai aur fir bhi other no. Pe baat hoti hai msg hote hai me chahta ho ki meri is problem ko jaldi se jaldi thik kar di jaye plz

Dear sir,

I am having aircel prepaid connection since 2 years, now network is not there in Visakhapatnam, i want to port this number to another network, when i asked to dealer they said to bring port code for porting but i am trying since 2 weeks i am not getting code because of network problem, what to do for porting my number: [protected] .

Hi I am Tharanipriya, My Mobile No : [protected] ,
In my Jan month bill (Bill Date : 20/01/2013) i found that extra charges for my SMS , I am using SMS Booster (TN_SMS [protected]@50 Plan - 6000 SMS (L+N) ) according to this 6000 SMS free local and National , In This Billing i used nearly 5972 SMS, In this Jan month bill they use to give only 3000 free SMS remaining they charged one Rupee, when i enquired in customer care they telling that this pack not in use , Whats the Comedy is in this bill they charged Rs50 for that booster also, I don't know without any intimation how they cancel this Booster , I am using this same plan for a last four months

Pls do needful
Tharanipriya N

MY MOBILE NUMBER IS [protected] ..I WANT TO DEACTIVATE 3G...BUT CANT BE ABLE TO DO SO....EVEN AFTER SENDING STOP 3G TO 121 ...FOR MANY TIME (FOR ABOUT 30 DAYS)...I STILL CANT
WHEN I SEND MESSAGE (STOP 3G TO 121 // THEN A PROMPT MESSAGE COMES THAT YOUR REQUEST HAVE BEEN RECEIVED AND YOUR REQUEST IS IN PROCESSING........AND AFTER NOTHING HAPPENS...)..SIR PLEASE HELP ME...I WANT TO DEACTIVATE 3G ON MY NUMBER...

I am the user of aircel telecomunication company. Meri problem ye hai ki maine aircel ka 42 ka recharge mere no. [protected] par 28/01/2013 ko karwaya tha jo ki aircel to aircel night calling ke liye hota hai lekin ye recharge mere mobile pe hone ke bavjood mere ko ish suvidha ka benefit nahi mil pa raha h. Maine 20-30 bar coustomer care helpline no 198 par call kiya lekin waha par baithe executive ek hi bat bolte h ki 1 hour bad me call kare. Plz help me sir i am really nerveous about this problem.

Dear Sir/Mam,
Kindly read carefully,
I am a regular user of 3g Aircel.About 15 days before I recharged with 198 and get 1gb 3g data.I used it in 2 days and again recharged with 198 and again get 1 gb data more.

But this time i recharged with 198 three times but i get only one time 1 gb data.

I went to all the dealers .they showed me the messages of Successful recharge.But Today I talked to the Customer Care and they say that ""Your all recharges on 24,25,27-01-13 are successful but you will get benefit of Only One rechagre""
When I asked that then why i get data on recharging again and agian in same plan with 198 before 15 days but not now..
They say""Company se kch galti ho gyi hogi phle""
Recharges are successful from dealers and from company too...But the company is not giving me my money back nor my benefits please help...

Plz help
I an sending the messages of successful recharges of two recharges On 25,27-01-13

Karsimran Singh
Khanna(Punjab)
Mob. No. For which Complaint Is filed Aircel-[protected]

Gen Contact No.[protected]

I have been using Aircel since the past 5 Years. But recently a 2 weeks back Aircel service is discontinued in our place. We are not provided any prior information regarding it. We are unable to get Aircel signal in our place, thus making it difficult to go for MNP. Due to no network, my online bank transactions are forced to halt. Wanting a solution quick.

Contact Detais:
Ketan B. Vaghani ([protected])
[protected]@india.com
Nilesh J. Desai ([protected])
[protected]@yahoo.com
Respected Sir,
We are prepaid customer of Aircel India Ltd. and our Mobile Number are [protected] and [protected] which are currently disconnected by service provider (Aircel India Ltd.) without any prior information about continues of service and suddenly disconnect the services on[protected] and[protected] respectively. Then after we trying to connect with customer care and they said that it is permanently close but we argued with them and they cannot answered on this situation and describe that as per TRAI rules your numbers was disconnect and you cannot activate this numbers.
Then after we tried to talk with customer care (date:[protected] and they answered that your uses are not normal within one month and that so why we disconnected your services and after we talk about what is mean for normal uses? and they are not able to describe more and said that sorry, your SIM is permanently disconnect and only one sentence said repeatedly that sorry sir we cannot help for this type of problem. On the next day (date :[protected] we are once again try to connect with customer care (121)(from another aircel No. [protected] and also from aircel no.[protected] to198) in both case, line transfer to customer care waiting for more than 10 minutes ( 3 time try to 121 and 1 time try to 198) wait with long time (24 minutes). In all case automatically disconnect from line.
And we also try to visited at Aircel store (U-1, Bhavik Complex, Ghod dod Road, Surat) but every time it was closed.
And we also attach the advertise which is given by Aircel India Ltd. in news paper (Sandesh, surat, Date:[protected]. This advertise disclose various numbers for complaint about any query and visit to the website aircel.com and the site provide Contact Numbers which are (Bikram dash -[protected], Payal Sinhadass-[protected]) but in the presence time all numbers are connecting but no one can receive it.
My another Aircel Numbers are [protected] and [protected] also disconnected at the morning of[protected] which are disconnected without giving any prior information.
Regarding the above problem, we hope that you will take quick action against this type of problem which is created by Aircel India Ltd. We also disturbing from mentally, socially and economically and no one can contact to us at our above numbers and our all transactions are stop. We are not only customers which is facing this problem but in Gujarat many customers of Aircel India Ltd. face to this problems. We said that it is not fair and reasonable for us as a customer. So, please sir, take a quick action against this problems.
Yours Faithfully,
Ketan B. Vaghani
Nilesh J. Desai

I get a phone call on approx. date[protected] from aircel company to change of number to postpaid conection.
I allowed him to do so , for this i Have paid Rs.250 and photo copy of my documents or id proof and 2 photos to a field executive name RAVI of aircel on 19.01.13
After veryfying my documents they said that your docoment is not eligible for this connection. then i said them to refund my Rs.250 which i paid them. Then they tell me that there is a chance of refunding your money only when u will come to office situated in SANJAY NAGAR, ROHINI ,DELHI .
Why they dnt sending my money through field executive i have not time to go there . I have a recipt of Rs.250 which i paid them.
.
I attached the recipt with this complaint . There address is mentioned in that recipt.
.
Even they are not receiving my phone now when i call on number mentioned on recipt and customer care representative does not allowing me to talk to there senior.
.
.my name is
Savitesh.
ph. no. [protected]

Sir,
I was using the Aircel prepaid connection [protected] for almost 1 year and now my sim is blocked for not recharging it to the required amount of Rs.200 for a period of six months. I'm doing my graduate degree away from my home state and it is waste of money for recharging my number while I'm not in my home state and it is not possible to purchase a new sim every six months.
I have contacted the customer care and they said they can't reactivate the number and they have provided the porting ID for my number. With the porting ID on 17 Jan 2013 i port my Aircel prepaid number to Airtel prepaid. Till today my number is not activated.
Please do find me a solution as soon as possible.

Dear Sir,

Aircel has activated some of option in my mobile No. I am trying for last two month deactivate the same. But same is not happening. Even if I am trying to call customer care but it look like my No has been put in some loop and I am not able to contact the customer care for last two month. Request you help and intervention to resolve my problem and please help me or suggest me how to deactivate the services. below is my Mobile details

Mob No:[protected]
Service provider: Aircel
Connection Area: Pune
Name: Anupam Das

r sir / maim


sub :aircel compamy heart my daly coll &sms & mail

dear sir i m yousd my namber in last 2 year and yuosd in prepaed in airtel but aircle compne send my bill for this namber


aircle compny daly send my mail for bill & sms & colling in my namber for pandin paymint on this namber

so kindly sotout the problam

cont n [protected]
thanx
darshan singh
s/o karma singh
v.p.o chaliala the & distt patiala
pin n 147001

My name is N.SAIKUMAR .My mobile number is [protected]. I have been using my aircel mobile number past 2 years .Due to some reasons network has been banded(khammam) from last 45 days.so i have ported my mobile number to tata docomo.according to TRAI regulations number should be ported in 7 working days.But my number was not activated upto know and today is 16th day .The aircel network provider has De-activated my number i have observed it in Hyderabad there the network is going on. so i made a call to the customer care of tata docomo network they said that aircel network provider was not accepting your request.So i made call to the aircel customer care he said that make a call to 59059 it is impossible to make a call to any number without network connection.I am facing lot of difficulties in accessing internet banking without my mobile number.and i have many of the people in contact with this number.Even they have not intimated about the inconvenience provided by them.So please make a note of this complaint and please clear my problem as soon as possible.

मोहोदय,
में आप को सूचित करना चाहूँगा की में ... AIRCEL कम्पनी का एक ग्राहक हु जिसका नंबर है [protected] ! में अंपने मोबाइल नंबर पर DND सेवा को[protected] से सुरु करवाने के निवेदन करने के बाद यह सेवा मेरे नंबर पर[protected] से सुरु कर दिया गया है ! लेकिन कम्पनी के और से हमारे फ़ोन पर कॉल और SMS लगतार भेज जा रहा है. ! जिससे हमें काफी असुविधा हो रही है. किर्पया हमारी मदत करे !

Sir a fake call was made on my Aircel number that i have won 25 lakh and gave a number to call.when i call they recieve call but did not talk me.as the number was a foreign country results a huge deduction so please look the matter.

ALL THE SIM CARDS USED IN GUJARAT KUTCH ARE BEING BARRED WITH OUT ANY INTIMATION DUE TO WHICH WE ARE FACING MANY COMMUNICATION GAPES AND FINANCIAL LOSES TO AS INCOMING FACILITY IS ALSO DE ACT

FOLLOWING ARE FEW OF MY BLOCKED NO.
1. [protected]
2. [protected]
3. [protected]
3. [protected]
4. [protected]

Hi

My number is [protected]. Yesterday suddenly the caller tune got activated and i lost 30 RS . I tried calling customer care for which i lost few rupee with no use as it keeps me waiting in queue and deducting money( Very nice policy).

May i know why you activated the caller tune. Please refund me my balance. You cant fool customers like this.
Sanjay