[Resolved]  Aircel — GPRS / pocket internet

I m using aircel in delhimy number is[protected],
I purchased a aircel sim card on 10th of june, 2009
I recharged with rs.98 to get unlimited internet, but when i started using pocket internet, browsing/surfing was fine, but download was very poor, when i try to download a file which is more than 750kb-1mb, it doesn't downloads the full file, it gets paused, and now after 5 days the browsing is also getting poor and downloading is literally 'nill', this is pure cheating and looting by them in the name of free unlimited internet.
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Apr 7, 2017
Complaint marked as Resolved 
Feb 20, 2014
Jitanjan Sarkar's response
i want my number [protected] of Aircel to be deactivated ASAP.. the sim was misplaced few months ago and i found out today that it is being used by someone else in Kolkata.. it's my urgent request to deactivate the above number which is registered under the name of Narayan Ch. Sarkar.. Thank you..
Verified Support
Mar 07, 2017
Aircel Customer Care's response
Dear Mirja,

We regret to inform you that given details are not matching with our record. Please share the date of connection purchase so that we can assist you better.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Aircel_8796307636 — Call Details

CALL Details NU. [protected] plz sir,
can i get the call details of mobile nos of Aircel prepaid service (outgoing calls as well as incoming)[protected]it wuld be my pleasur i[censored] plz send me the details on my e-mail id its a request from me to u sir.
Plz send - [protected]@gmail.com
you are people are replying like this because its going public. Nobody trust them because its all false promises.
I am having building consist of on an area of 300square yards in 520, vijay nagar, vijay mandir road, alwar(rajasthan) these are most populated areas where mobile networks faces communicartion problems.
So, If you are intersted to install a mobile network tower as per rules you may contact on [protected] or [protected]@gmail.com

Aircel — Slow GPRS

I am writing about Aircel's substandard GPRS service for the second time this month because I am fed up with their service. As a follow through to the complaint I posted here they called me and promised me that the issue will be resolved in no time. What happened I don't know all of a sudden one day my issue got resolved I was getting full speed of 27KBps. Some one from customer called me a confirmed that the issue is resolved and I got a an SMS also stating that your issue is resolved, but after some time the issue again started.
Now I am doubting that all this things are a setup. They are playing with the customers so that they will not be able to use the 3 GB data limit.
One improvement they have done with their GPRS service is that they restricted the monthly data usage from unlimited to 3 GB limit.
No: [protected]

Dear Customer,

We regret the inconvenience.Kindly share with us your Aircel number & registered contact for the same at [protected]@aircel.co.in.We shall escalate and resolve it at the earliest.

Regards
Aircel Customer Service Team.
Somebody from the customer care contacted me. I hope my issue will be resolved.
respected sir,
i have charged for nearly 40 rs. for aircel music connect which i have not subscribe.
and i complained to customer care also, they said we will recharge your mobile balance by 10th may,, but they they not did the same.
please kindly see the matter.
thank you sir,,,,,
sorry sir, i forget to add my mobile no for which they charged 40 rs . is- [protected]
thank you

Aircel — for returning money

sorry sir,
i forget to add my no - [protected]
for which they charged 40 rs.

Aircel — lost sim and set

Hi!

I have lost my Aircel pre-paid sim card 1 weeks back.

Kindly block the card.

The number is : [protected].

My address is
james
north campus
new delhi.


Thank you
Nagur Meeran
this sim already blocked on date 10-02-11

Aircel — Messages from Unknown mobile no.

Hi,

I am getting weird messages from the mobile no [protected], this is an Aircel no from Madhya Pradesh, India. Kindly trace this no and do whatever is necessary to block this no. as soon as possible.

Thanks & Regards
Abhishek Jain
abhishekjain.[protected]@gmail.com

Aircel — Misusing of my balance

My name is Sagar Dakhane,and my Aircell no. is [protected].
I am complaining to your forum again regarding the same complain as it was before.And this is my 8th Complain to Aircel Company in this 5 months.They are been deducing my bal with Rs.98 again and again and again and again in the name of Pocket Internet as i said earlier i never use there Internet.my problem was solved previously and i was assured by them that they will not re-activate this service again but still they have done it again this Saturday they really don't have any sign to improve i am fed up of complaining every month(like i have no other business to do so) i want a permanent solution as well as my refund.Is there any permanent solution or i have to shift from this telecom provider to some reliable one who are not thief's and i'll make sure if i shift, my friends,relative and my colleagues will also shift.
Dear Customer,

We regret the inconvenience.Kindly share your registered name and contact details for the given number.
We wish to escalate and resolve this at the earliest.Please do write to us at [protected]@aircel.co.in

Regards
Aircel Customer Service Team
Dear Customer,

We regret the inconvenience caused. This is to inform you that your concern listed 16th May 2011 has been escalated. We shall get back to you on the same at the earliest.

Regards
Aircel Customer Service Team

Aircel — For deducting my rupees

last date 10/5/2011 to early morning i wakeup to 11/30 am and then i watch ma hendset nokia 2626. in to the mobile one SMS pending. so i read that sms.that sms for deducting my 30/- rupees. But why i asking my self. then after i read in to the metter. they continue music content scheme in my mobile hendset. but they have not taken my decesion. and they not do call for that scheme also any sms. this scheme is continuing automaticaly. then after I called to Aircel costmer care and taking about my problem with telly callar in Aircel. he say to me i dont given my oppinion this time but you call after two days. so thinking ok. and i calling two days letar Aircel costomer care with Mr.devang he understand my problem and take my complaint.my complaint no.is SR-1- [protected].
so plz help me.

Aircel — money deduction for without requested services

Dear sir,
my name is Rahul gupta & i m customer of aircel my no. is [protected]. yesterday,i got a massage that balance is low only Rs 12.53 plz recharge but before yesterday it was Rs. 42.53.
when i call customer care its say that a music service is activated in your no. since[protected] & that time we deducted Rs 10 from your balance and now for renewal Rs 30.
so cant submit ur complain nw.
There is no any massege or call since then that this service is activated on my no.
plz answer me.
(1) is this a new way of aircel to cheating customer ?
(2) is this a regular activity of yours ?
becz this time i caught u becz my balance was low otherwise i was anable to do that this time also.


plz reply fast.


RAHUL GUPTA
[protected]
[protected]
Dear Customer,

We regret the inconvenience . We have already raised your and our team will look into the concer at the earliest . We observerd you raised a complaint by calling customer care for the same on 17th May 2011 . Kindly confirm if the concern has been resolved by mailing us at [protected]@aircel.co.in .

Regards
Aircel Customer Service Team .
Dear Customer,

We regret the inconvenience, We have raised your concern and our team is looking forward to resolve it at the earliest .

Regards
Aircel Customer Service Team
plz solve this problem as soon as possible...and return my amount deducted from my balance




thanks a lot.
Rahul gupta
[protected]
[protected]

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