[Resolved] Aircel Prepaid — Online Top Up amount not credited

shouryasingh

from Delhi, Delhi

Address:

Bharatpur, Rajasthan

My Aircel Prepaid Mobile No. is [protected]. I did an Online Top-up of Rs. 135 and it was promised on the website that a talk time of Rs. 150 + 150 MB Data will be given.

However not a single Rupee Talk time has been given by the company and we are unable to make any calls from the phone as it is showing nil balance and only some promo offer.

Please look into the matter.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Srinivasan M

Aircel — Topup Issue

Today i have to topup from ICICI internet banking Rs 50.00 rupees but still didnot get talktime value
At that time i informd to customer care complient number is 827996...he said to me mistaken for us so we will take four days for clearing ur amout.
What is this why i am waiting four days it is not posible i want immediatly update my talktime value other wise i will go to conumer court...pls do the need full.

Really very wrost service dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection dont connect Aircel Connection

v.dellibabu

from Chennai, Tamil Nadu

Prepaid — prepaid top up

Drae Sir,
I have paid through ICICI net banking, Rs.120 for topup for the mobile no.[protected] on 10.06.09, mobile still not charged for the amount paid.

Regards
V.D.BABU

md muqutadir

from Delhi, Delhi

pocket data connection

arunrangas

from Pathankot, Punjab

Aircel — top ups money not available on cell phone

My name isvasiki ,my cell no is [protected]

District:thanjur

Village:orathanadu

What ever amount topup is not there in my aircel account

Customer careis also not responding properly .if I am not having any Thank you

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

Kindly share your concern in details with us at [protected]@aircel.co.in for us to be able to help you resolve it.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

shouryasingh

from Delhi, Delhi

Complaint got solved after talking to customer complaint number.

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

Hope your issue has been addressed by our Member Relation Executive. Please let us know in case of further of queries.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

rameez.tmv

from Mumbai, Maharashtra

Aircel — offer is not credited

my mobile no. is [protected] (mah) i have done frc 33 on 19 may 2013 the offer is 30rs credit every mnt for 4 mnt.
But still i am not getting the offer balance. And one more plz update ur website most of recent offer is not updated.
Rest the service is good.