Show menu
Ask a Question FAQ Sign in

Airtel 3G Data Card — reg: device not activated

Hi,

I have purchased a new 3g Data card connection through airtel in NCR for 1520 rupees for a 3G postpaid plan of 850.
Till now the services have not been activated, even though the address verification and on call verification has been done to activate the device.
I have purchased the device for a urgent corporate travel need, mentioning it should be activated asap.

I have been really disappointed with the attitude with which the issue is being handled.

Request you to look into the problem asap, either change the device if its a problem or activate it asap as I need it working tonight before my travel.
My device phone number is [protected] and IMEI number is [protected] . There are no signals, and i am not sure if i need to change some network settings also.

Customer care department is saying the device is activated at their end, even though I cannot access internet.

I keep getting the message"You can't connect before register an available network" when I click on Connect button.

If there is further delay you foresee in resolving this problem, please take back the device and revert the money as its difficult for me to keep following up with your department every now and then.

Thanks
Vandana
[protected]
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

AirTel — Card Activation problem

I brought two airtel cards..(one for 100 and one for 150 from two different shops) but both of them dont get activated.. i contacted with the customer care.. they said to recharge.. so i recharged it with 250(1month validaty and Rs.97 talktime).. but still i received the problem. again i contacted the customer care.. they said that the shop keeper should activate it.. i went to the shopkeeper.. he said i activated.. there is a problem with the card.. so you contact the airtel... both of them are pointing each other.. but i dont got any solution for it... i wasted nearly Rs. 1000 for the cards.. but till now no solution...
i am chandrashekhar bopche, date 02/02/2010 i buy a TOP-UP of Rs 30/- and just scratchd. After scratching the 14 digits number was not looking clearly but i try 5-10 time with different 14 digits number and maximum time i got the message that this no is not valid but 2 or 3 time i got that this voucher is already used. so on 03/02/2010 i just call to customer care executive and she told me that this topup is already used on 02 o'clock of 02/feb/2010 but i not get the money in my account. so please provide me the satisfied solution for it so that i always be a customer of airtel.

My customer care complaint no is[protected]
My mob no is [protected]
My TOP-UP Serial No is [protected]

AirTel — Not activating 3G

I am trying to activate a 3G service on my airtel prepaid card since 19th Aug 2011. But unfortunately I haven't got it activated.
My Airtel # [protected], Pulkit Patel.
I called Airtel CC about 25times, spent hours to talk and explain problems, but nobody was able to help me. I visit Airtel CC office to seek help they said its problem in my simcard, they changed sim yet problem is excisting. I want 3G service, which they are providing to all users on request. CC filed two complaints for this issue, but none of them were resolved as of today, after 7days. They said our team will contact you within 24 hrs, but NO CALL from Airtel yet regarding my this issue(Seems NO CARE ABOUT CUSTOMERS SATISFACTION). Emailed to Nodal officer and Appellate Officer to urge for solution. No even they seems not caring about Their customer problems. Airtel you Sick..Giving you two days or you will loose a Loyal customer who wanted to be with you airtel for yrs. One more thing that Educate your representative of Airtel Customer [protected]@SG highway , Ahmedabad. They don't even know that 3G could be activated with SMS "3G" on "121". Two employees where telling me the same thing. One more was supporting them. Then I showed them PrEvious SMS eventhough they were telling that it you cant activate 3G via SMS. AIRTEL, YOU NEED TO INVEST MORE ON BETTER AND ENOUGH EDUCATED STAFF TO HELP CUSTOMER, DONT LET CUSTOMER TO TEACH UR TECHNOLOGY TO UR EMPLOYEE.

AirTel — 3g data plan is not activated

i have been trying from last 12 days to get the airtel 3g service with 451 plan .in that they provide 1200mb . i started to apply for this plan from 28 october 2011 . and till now i haven't get this services . have been called to customer care more than 30 times and i have got everytime same message that you will get a confirmation mail with four hours ,but like these four hours haven't come from last 12 days .i have all the request no what they provide me after talking to customer care
1) C3GAC[protected]
2)R3GAC[protected]
3)C3GAC[protected]
4)RMOAC[protected]
5)R3GAC[protected]
6)C3GAC[protected]
7)R3GAC[protected]
8)C3GAC[protected]
9)R3GAC[protected]
10)R3GAC[protected]
11)C3GHS[protected]
12)R3GAC[protected]
13)RMOSE[protected]


Should take proper action against the bad service .... spent too much money and time and still there is no result ... here is the last hope ...
Namaste Vandana,

This is to inform you that your concern listed on 12 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Vandana,

This is to inform you that your concern listed 12 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Vandana,

We would like to inform you that your concern listed 12 July 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    23%
    Complaints
    43218
    Pending
    4261
    Resolved
    8742
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078