Airtel Complaints & Reviews

AirTel — Misleading the Customers

I have purchase a Airtel SIM, in DEC. At that time Dealer told me that this SIM will have 30 Paisa Local and 50 Paisa STD throughout.You don't have to recharge it seperately.
After 4 months that is now again my rates have been increase and it is now it is 1Rupee Local and 1.50 STD. When i am talking to the executive. they are tell that was a promotion offer which is no longer there.

My concern is if it a promotional offer why they have not written the same on the SIM docs.
Why they unnecessarily fool customers at the time of purchase by tell its life time.. it lifetime.. and after certain period they said you don't have validity for this offer.. you need to recharge with so and so offer and so and so money..

They just cheat people by these fake things.
Please help in stop the same

AirTel — Related to their services

1st compliant.
hii, my name is rishab jain and i am a student and my contact no. is [protected] i bought a new prepaid lifetime airtel sim card on august 2008 and i am receiving many call and sms from various persons stating that this no was before using by smoe buddy called Vishal Kamkhar as a student i am getting very irritated and whenever i go to airtel gallery for the same they give very worst response and even i am facing to much network problem for around 2months call automatically get disconnected or connection error i complained for the same for around 10time but still they tell that it will be solved but as it is airtel only they say nothing they do..
plz provide me some solution for the same...

2nd complaint
my no is [protected]
I recharged with rs 95(sms pack) on 13jun 12.19am i got d benefit on 13thjun and from 14th jun i am sending msg and it deducting from my main balance and i called up customer care they told me it will be solved on 15jun 1.30pm but still i call they say its in process.
i said i have not used msg pack for 3day give a extension in my validity for 3 days. they are saying straight away no sir not possible means here consumer should waste their money

AirTel — misleading

Hi I'm Sainath Chowhan Airtel postpaid Customer ([protected]) since 2006 and I expect the special privilege should be given to the customers.
1.Yesterday (26.09.2010) I have called to 121 regarding billing address correction after a long time I called to customer care & I came to know that subscriber will be charged 50ps for every 3 minutes for interacting with the customer care executive.
2.I asked her why should I pay for it,the service provider has to bear the expenses & it is getting debited to the subscribers of Airtel.
3.she said sir you ca give a complaint by dialing 198.
4.I have dialed 198 & the CCA said i will not take it as a feedback not complaint,I asked then whom should I give the complaint,He said sir u can mail it to [protected]@airtelindia.com.
5.today morning I got a call from Airtel saying that your request for change of address is done and it will be corrected from your next bill & I asked her (CCA) I had a talk yesterday regarding the complaint to whom should I speak to then she said sir u can dial 198 for any kind of complaints.
So the CCA is misguiding the customer.

Last but not the least Why the Subscriber should pay Rs.50ps for every 3minutes of interaction with the CCA. It is not fair.

Very Disappointed

My name is Durga Pada Pan. I am really very disappointed about the airtel services as they deducted Rs.99. from my mobile without any reason. When I asked the them they are saying that I used Airtel Live. But I didn't did that.Iam holding the mobile no. [protected]

Namaste Naresh,

This is to inform you that your concern listed on 05 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Naresh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Sinha,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Sinha,

Further to our discussion dated 04 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Dear Airtel Presence Member

I hope you people would be resolving the issue at your best from your side.
Further I would like to inquire about the expected date till my issue will be resolved as the the is swaying away very fast.

Shivansh Sinha
[protected]

Namaste Mr. Sinha,

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — my no is dead

dear sir,

my airtel no. 4054611 is dead please requested me.

Thankd for nice evening.

airtel/landline & broadband — deadline

1.landline dead since 4 days
2.rude behaviour & rough language of the maintenance agent
3.poor coustumer care service

i called via airtel mobile to costumer care to register a complaint, but the didn't entertain it saying they would only provide help reguardind airtel mobile service nor landline neither broadband

AirTel — TELEPHONE IS DEAD

DEAR SIR
OUR TELEPHONE NO[protected] AT B-11,GANDHI NAGAR RAJGIRI APARTMENT FLAT NO 302, 8 THIS TELEPHONE IS DEAD TWO DAYS.
OUR PLANE IS CHANGE ONLY INCOMING & INTERNET CONNECTION RS.180/ & DISCONTINUE OF OUTGOING FACILITY. OF TODAYS
THANKS
P D GUPTA

my no. [protected] is dead since 4 days

AirTel — Landline and broadband dead

Hi.

My landline and broadband, both crashed during the recent showers in bangalore. I called up the Airtel customer care on 23 April 2011 and informed them about the status of my landline and broadband.

I was informed that they would get back to me by 25 April 2011.

No action was taken.

i visted the airtel outlet in Fraser Town. They informed me that the status of my complaint in their system is showing as "resolved and informed customer about it". However, my landine and internet, both were still dead and i did not receive call from anyone stating my connection was fixed.

I had to place another complaint at the showroom on 30 April 2011. They informed me that it would be fixed at any cost by 2 May 2011.

Its 4 May 2011 today and the status of my landline and broadband remains the same. Its not yet fixed.
I am tired of calling and speaking to the customer support. They are hardly of any help.

Its really sad that inspite of being one of the top telecom service providers, the customer service is so lousy.

I hope some one, Senior Management, from Airtel reads this!

Namaste Mr. Dey,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Dey,

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Mobile Bills

i want to share very common problems of airtel post paid mobile phone customer, airtel not send the bills regularly ( if the mobile bill not above 100/-)

Airtel Mobile — bills

dear sir,
your subscriber should be able to talk to somebody who could solve the problems.we deposited the cheque on 5.10.08 for rs 7361.62. our phone was disconnected because you only deducted rs 736.62.this caused us lot of incovinience.We had to go to drop box again to give a cheque of balance money.your customer care is only taped message. alas your collegue could send some airtel rep to get the cheque and issue receipts or dont give hopes.i dont want to hear sorry fm you.change yr working style.righr now phone is working.
capr k kumar
for alka kumar (wife)

send my bill on my e-mail

Airtel Mobile — billing related

sir i avinash dangal shinde and my mobile no. is [protected] and i cleared all mu dues or outstanding but your customer care executive every time regard me to about the outstanding payment is 2095.69 RS that was already cleared so please check my all account information and cleared all of thinks .

hi if want my monthly stastement for out going call and in coming call how can i get it pls..

AirTel — MOB BILL

MERA MOB NO [protected] HAI, MERA 3 MONTH SAI BILL NAHI BHEJA GAYA .AIRTEL KAI CALL CENTRE 121 MAI 2 MONTH SAI BILL PHONE KAR RAHA HU .ABHI TAK BILL NAHI MILA .MERA OUT GOING CALL BAND KAR DIYA GAYA HAI .BILL BHANNE KAI LIYAE REDDY HU . APNE MAN SAI COMPANY OUT GOING CALL BAND KAR DIYA GAYA HAI .ISHKAI BAARE ME COMPANY KAI UPER KUCH KARE. BIJENDRA KUMAR

Namaste ( jkdying ),

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (jkdying),

Further to our discussion dated 04 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (jkdying),

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dear Saurav/Rakesh,

Dear Sir/Madam

More than one month has been over but till date (24/07/13)my issue has not been resolved by Airtel . I called everybody from Legal Deptt (mr. Deepak/sameer/rahul) to Airtel.[protected]@in.airtel.com (M/s Nandita/Puneet), but nobody has resolved my issue.

I am still waiting for their response...

Pls look into the matter…

Regards

Jai Kishor
[protected]@gmail.com
[protected]

AirTel — Real bad customer support

I have cancelled my mobile for which the number is [protected] on October 27, 2007, but still I am getting bills. Last month I got call from your customer care and informed them the same. However, this month also I have got the bill, I don't understand why customer care is not acting on this, I regret to say that the customer care in Airtel is really bad. I am Airtel costumer since 2002 and this is something I am really not happy with.

I paid the total amount on October 27, 2007 and requested for cancellation of the post paid number [protected] of Rs 1213.71. Please do the needful in cancelling the number [protected] and don't send any more bills.

AirTel — Bad Service of AIRTEL

Dear Sir,
For the last 2 hours, I am unable to call anyone because there is no service from your side.
Assuming some fault in my mobile I tried to call from other Airtel mobiles but even services in them are dead.
Note that we are receiving calls from others but we are unable to send a call or even unable to call your customer care executive.
Pls. also note that for the past week or more, when ever we receive a call tha caller can hear our voice but the receiver can't. When the caller calls again then both the caller & receiver can talk smoothly.
Pls. do something to sort out this problem immediately.
Thanks!
Rajesh

Postpaid Connection — about bad service

dear sir
my name bhaskr dixit i have problem for my vodaphone bill
i am paying time to time my bill vodaphone was not sending to my bill any month so plz fast take a disigen. auther wise plz provide to me a password for registration no.

Airtel Postpaid Connection — bad service

i was trying to disconnect my two airtel postpaid connections since last five months at udupi, Karnataka, airtel branch, gave more than three request letters every time they miss placed it and finally they did it last two months back. Now they are not refunding my full deposit around Rs. 3000, even Udupi airtel area manager is not responding properly...

Airtel — Transfer of mobile number

For the last 4 months I have been asking for change of address & name for which the address was changed immediately but name change has not been done from Deepak Chaple to VSV Kumar.who is now at Gwalior & was working under me.

Airtel — For Area Transfer

I have the connection of airtel broadband (WI-FI), and now I want to change my room to another place.
So kindly establishe the connection on that room.
the address of that room is---
32/1, 4th main
Vth (5th) cross, opposite baldwin school,
R.M. Nagar main road
Banaswadi bangalore-43

Airtel Mobile — bad services

i beg to say, airtel is provding too bad consumer service. Every day it deduct my balance and giving warning for turning of my no. . If my problem will not be treated by airtel i will through there sim card in there office. I dont want to deal with such a dull company which can not solve such problem.
My No. is [protected]
kindly solve my problem as soon as possible otherwise i will take a new connection

sir,
i have taken two new corprate post paid connections under pwd deptt. scheme rental rs 100. p.m. the no. r [protected] & [protected] issued me on approx. 23rd of march 2009. out of which mobile no. [protected] is o.k. but mobile no. [protected] is not running properly the outgoing is disconnected five days before messaging that the adress is not found by company. but sir i do hereby request u that the other mobile no. [protected] of the same billing adress is o.k. then whats wrong with this no. i visit to ur postpaid dealer he says that he has forward my request to c/c. but now i personally request u to stars my outgoing & other services immediate other wise u will permanentally loose two customers or many more.

rakesh kumar

[protected]

plz give me Airetl all prepaid service diteals

AirTel — Transfer of address

To
The Head of the department ( Customer care )
Bharti Airtel Limited, New Delhi

Subject : Severe mental harassment on a request for transfer of address.

Phone number:[protected] Not working from the last 15 days. Initial request was logged on 23rd May for transfer pn 1st June. This was cancelled due to delay in shifting the house. Despite cancelling the request and postponing it the connection was cancelled. The Customer care department had no idea why the connection was cut. They initially said that there may be some problem with the system.

We have been following up with the customer care department for the address transfer and in every interaction they tell us that we will log a new complaint.

3 days ago Mr. Praveen Dadgouri a Senior manager spoke to me. Apologised for the inconvinience and promised the the work will be done within 48 hours. Its been more than a day than his promise expired and nobody has even bothered to contact us. I spoke the the customer care guys today (26th June 2009) as well but there is no response.

I dont think we are liable to pay this month's bill because the connection was active only for a couple of days. We faced a lot of loss in business because the work is primarily online and deals with international clients.

This is my final attempt to communicate after which I will log a complaint in the Consumer Court.

All the phone calls and dates are recorded in your system.

Regards
KG MIshra

Airtel Postpaid Connection — Unable to contact customer care number

I really fedup. They are giving me any option to connection to customer care people. They are dropping the call with the message SMS to AIRTEL for complaint and further queries.

AirTel — customer care is bad

hi
i am a airtel customer hving number [protected], facing a problem by last 1 mnth, i make a calll to customer care regading my GPRS activation nd due to this problem i call in a day 2 time, so customer care executive is not solving my problem & disconnect the phone and after that he block my customer care helpline number, so i m not abe to make a call to customer care since last one month. pls solve my above mentioned problem,

Ravindra singh
[protected]

AirTel — bad bad services

hi my self hitesh kundu... iam an airtel user for last 5 years.. i want to inform you that.. airtel has no network coverage in pgims rohtak... all of my frnds have changed there connection... and i have also started thinking that way.... but for some reason i cant change my number... either improve your services.. or tell me some way that i can switch on to some other service provider....with out changing my number...

Airtel Mobile — Discontinuation of service due to address verification issue

Hi
I have a new Airtel post-paid mobile connection since 15 days. In the last 15 days Airtel has not been able to schedule an address verification visit and hence have disconnected my phone service while I am travelling outside my home base Bangalore.
Airtel does not have an all India toll free number that can connect me to the Bangalore help desk and I had to spend 4 hours on 25-Sep-09 from 9 am to 1pm to finally get to speak to a line manager as the Airtel 'systems' were down.
Now the line manager has asked me to send an email to [protected]@airtelindia.com to help solve this problem.

This is the most insensitive way of dealing with customers and disconnecting outgoing facility so abruptly is the last straw. This despite the fact that I also have Airtel broadband facility at the same billing address in the same name as my mobile connection. I fail to understand why Airtel could not use the "address verification" done by the broadband team while installing the modem at my address!!!

This is by far the worst service I have received from any cellphone provider worldwide.

-Mandar Ghatnekar
A disappointed customer.

My sincere request and suggestion for you is ...Please avoid Airtel...because even I had a issue with it...It doesn't give value to its customers...why to love people who doesn't care us??
AIRTEL IS THE NUMBER SERVICE PROVIDER IN CHEATING AND NOT IN PROVIDING GOOD OFFERS, NOT IN PROVIDING GOOD SIGNAL QUALITY.
IT PLAYS WITH CUSTOMERS...ITS A BIG CHEATER...


A Person got cheated by Airtel
Adinarayana Ande
[protected] (would be lucky if you could reach me)

Airtel Postpaid Connection — Horrible Service

Dear Sir,
I, Chetna Karnani, of FD - 231, Saltlake City, Kolkata - 700106, had taken an Airtel Connection in mid February. My number is [protected]. I had taken this connection as I needed a Data Card as I was travelling to Rishikesh.
The connection provided to me was so slow that I could not even check my emails. The speed of the connection, shockingly, never crossed even 5 KB/s.
Not only did this Data Card serve any purpose, infact it made me lose 2 contracts as I could not reply to the mails on time.
The data card was sold to me by some sales person called Bappa Chatterjee, his number is [protected]. I got back from Rishikesh today morning and when I called him and requested him to get my line dis-connected, he was absolutely rude, and said, "selling connection is in my hand, not disconnection". Should that mean that there goal is just to sell connections, and then what happens to the customers is none of their concern.
When I called Airtel Customer Care, I was told that it will take TEN WORKING days for the connection to be dis-connected (Complaint Number[protected]
Its sad to see such a poor and horrible service from Airtel.

AirTel — rejected for connection

i got a call from an airtel executive for broadband connection and i called him home for the documents and money. he took me 1100/- and told me that the connection will be connected by day after tomorrow on
( 09/04/10). he did not come that day, and when called him he did not received my call and then i called from my other no. he received it and when i scolded him, he said tomorrow on 10/0/10 definite the connection will be connected. he did not came again and i had to call him, this time he rejected for the connection to be made and says the money will be refunded after 30 days. what you will say, its foolishness or the way to borrow money. they dont even know that where they have connections.

Airtel — Worst Service for last 9 months

I live in a joint family and we have near about 13 mobile phones at home out of which 8 are Airtel numbers ([protected], [protected], [protected]... list continues). I am facing No Signals Problem at my home from last 9 months and am regularly complaining Airtel thru Emails, Customer Support, Telephone Calls to Nodal Officer and I have proofs for all my complaints. We pay near about 6-8 thousand of Bill every month for this ridiculous service. The billing people follow-up on complaints regularly and we pay the amount with the fear of our connection getting barred. We are into business and have to take calls from customers for which we are carrying 2 mobile phones (the other one is Non-Airtel). Every other mobile service works perfectly except Airtel. I got fed-up with the response from Airtel.

Now, I feel consumer court of law is the only way to get justice. Please let me know the process to lodge compaint against Airtel.

Airtel Nodal Officers are of no use, they just give false commitments and nothing will be taken care.

Thanks
Raza
[protected]

AirTel — Connection/Transfer of connection

Dear Sir/Madam,
I have been requesting the concern authority of M/s Airtel for the transfer of landline cum internet to the new address,and the required documents /fee were already submitted.

After several follow up and telephonic talks / personal interactions with the authorized marketing and technical heads of the Airtel- Bhopal,for infinite times, no initiative/action was taken for the work.

Always assured that "it will be completed soon and not to worry". Already it is two to three months to complete after request.They are not clear to give or not.
Now a days they are not lifting my phone call also.It is a seriuos matter ,as im forgoing the facility and lot of inconvenience due to unavailable services.

Can you please look into the matter and clear.

Details of company/Personnel contacted:

Mr.Paritosh (technical Head)
Mr.Subodh (Marketing)
Mr. Mukesh (technical person)

M.P.Nagar,
Bhopal


Awaiting Reply,

Suresh
[protected]
mob: [protected]

Thare is no time limit for airtel, only they have last date for bill payment and fine. Airtel is the useless service, nobody listioning in the customer care centre.

Regards,
Lok pal Singh
Email : [protected]@yahoo.com

airtel postpaid services — no connection

firstly taken postpaid connection of ph.no:-[protected]and sim no:-[protected]H3 in november but the verification failed due to some issues of the proof in that month and on 23-12-10 paid amt 390/- of bill reciept no:[protected] in begumpet airtel head office for taking the new sim and clearing off the bill dues but have not started the services yet i kindly request for the resume of the connection as early as possible please contact me on the below numbers.
cust name:-dayanand kakunoori
contact no:- [protected]
[protected]

Airtel Mobile Service — customer care is bad service

my name is dalapathi. The coustemercare srvice is only use full of talking not for working in airtel mobile service. When we are demanded for our services they can tell i will check your prodlems and solved in one day or two days. We want any information after that call they are not recieving my call and cut my call. This isnot only my problem. All coustemers. All my friends are airtel users. They have same this problem. Please save this problems. I dont know english very much. Im sorry by mistskes in this complaint for my english knowledge.

Lakshmi — Airtel is very bad for home customers

Hi,

I have applied a new airtel connection on 16th Sep 2011 and their executives came to my house and collected all documents and Rs.999/- money. we are located in main saidapet, chennai area. I have asked their executives whether this location is feasible to give connection ,they said this area is feasible because already we have some connections like wise.

After getting the money from 16th Sep; no one responded, I feared abt my advance and asked customer care which found my application even no loaded after 3-4 days then I asked for it they took request [req no;21165218]; after that they said u will get connection max by 7 days.

After 7 days I asked again they took complaint [comp no: 4743314] on 27th Sep will be resolved the same day and I waited again I have not even got any confirmation call about the process/money/status of connection. I tried the next day, the executive feared to give new complaint no and finally said 'we will give strong comment to urgent this service' so-far not even a call [courtesy], Very worst service I have heard from your company. .

Every time while calling customer care I found similar response
1) Sorry sir our system/server was down pls. try later
2) Sorry for the delay sir, we will process this complaint asap.

A great company, see how their service. a truly shame !

I strongly recommend don't choose broadband airtel only if they can do in timely agreement.

If we are not paying our payment in time, they are asking penalty then this 999 charge for interest rate for last 15 days calculate it. whose fault this?

Regards,
Lakshmi...Raj
+91-[protected]

Note: Now the company [airtel] is bigger not worrying about small customers. I hate their service.

Lakshmi — Garbage Collection next to the house

There is a garbage collection next to my house in BHEL layout, RajarajeshwariNagar Bangalore. Its very unhygienic & frustrating. We have been complaining to the nearby BBMP office one hundred times, but no action is been taken by BBMP to remove the Garbage point from there. Though the BHEL layout house owners give away the Garbage to the everyday garbage collector, the Kenchenahalli villagers & the nearby Temples dump all the waste at this point. There are small kids at my home & nearby houses who play in the streets, they might get affected by the various diseases.

This Garbage point is created by the people themselves, and Its very frustrating that BBMP is not taking any action for removing this hazardous garbage collection.

AirTel — Postpaid Service - Worst

Hi,

I had purchased an airtel postpaid sim card - [protected], however I was told I would be applicable for monthly 99 rs pack, and I had activated rs 98 gprs plan for month. I just used for 10-20 days and I was billed 15,970.57, in which calls was around 210.58 and gprs was for 14235.00 + I was charged 98 rs for gprs monthly, wen I inquired with the billing team I had several responses stating I would get my bill cleared wen the cycle month, however when I got my 1st bill I got rs. 15,970.57.

I was not able to get any certain clarification, hence I asked to get the service to disconnect but they I still got no reponse.

When ever I called airtel I used to keep waiting for some time and got the call hung. Now I got legal notification from airtel.

Could you please let me know how I have to dealt this situation.

My mobile # [protected]

Namaste Pravin,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Pravin,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — outgoing,service

I AM SHIVA MY NUMBER [protected]WITHOUT INTIMATION DISCONECT THE OUTGOIN FACILITY ON 28/01201, WHEN I ENQUIR AIRTEL NEAR KAMAKY THETER BSK NOT RESPANTING PROPRLY & SERVICE TO WORST ,I WILL WAITNG FROM 6 DAYS THEN HE TELLING YOUR NUMBER AS BEEN DISCONECT IN FEW DAYS,

AirTel — close service

Dear,

Your service is very valuable for us.
but right now it seems you have stopped the incoming facility to my mobile no. [protected].
Please stop all services and start only the incoming and outgoing. I don’t need any other service than the incoming and outgoing.Please don’t send any promotional sms/calls.
I have already requested you by sending sms to 121 to block the unwanted services. You are taking away my hard-earned money. So stop it immediately.
Pl. do irritate by calling again and again.

Regards,
MANOJ
[protected]
contact person mr.awadhesh
contact no. [protected]

Namaste Mr. Kshatriya,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kshatriya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Cancellation of service

Sir

I had registered a request bu airtel to close my post paid service as i have migrated to another city. The customer service says that they can cancel the service only after i receive a call from the customer service. My problem is i cannot take mobile at work nor am i available on any other number from 8.30 to 19.00. As per their reasoning i cannot close the service which i find ridiculous. Any help would be appreciated.

Regards

Fahim Shaikh

Airtel Data Card — miss guiding and now overcharging to save their employee.

respected sir,
i Prashantroach bought a connection from airtel last month, i was told that the downloading speed will be 40-45 kbps.
when i used it it was very slow so i called the technical support, which was of no use.
from the day of purchase i have visited the airtel branch at 32sec, chandigarh, at least 10 times from the DAY of purchase.the speed never crossed more than 7 kbps, now today i again went there
with my notebook and showed the problem to the enginear present there, he told me that it will not exceed more than this, , i was not left with any other option but to cut the connection as it was not solving my purpose, i asked for the refund and they are refusing, , i told them that since it is so slow i cannot download any stuff that i want, my airtel number for data card is [protected]
and my plan was 599, which is plan||, which says that 1 gb is free, and will be charged rs.3mb
now they have given me a bill of rs 2400 plus, , ,
to save their employee they are putting the burden on me, ,
i know that i havent even used it that much as the downloading was not happening, i only used it for surfing, , not even every day, , then from where did this huge amount come.
sir i am an mba graduate and i know that it is not possible
my contact number is [protected], , ,
and the data card is under the name of mr.Anuj Thakur.
the data card number is [protected]
sir please solve this problem.

i agree the customer support is not good, , they do not give the right suggestion
accept one or two executives, rest are the same
in my case i have called sector 32 chandigarh so many times to give me a solutio to my data card problem and even visited atleast 10 times in a month but it wasnt effective at all
in fact when i told them that i am gonna un-subscribe to and buy some other service provider who gives more speed, they retaliated and have now given me a bill of rs 2, 400plus...
when i havnt used the data card to make any calls or sms, and the downloading speed not exceedind 7 kbps, , how can such a huge bill come, ,
for this to happen first of all the speed should be gud, ,
then if i had to download so much i could have chosen the 999 pack with unlimited downloads
and not 599 plan that i am using...
airtel is no gud any more...

AirTel — Cancellation of airtel service

All,

I had been using airtel for more than 2 years and i had enable ECS direct debit option for making payment easy. As i was planning to relocate to UK, i opted to cancel my account with airtel.I had requested airtel for cancelling the account on Sep 12th 08 and was confirmed it would be cancelled by 14th of Sep by phone. After making a request via phone also i had mailed them officially for deactivating my account, i instantly got a reply that airtel customer care person would reply in 24 hours but no action for the mail.

My account was not deactivated till november and amount from my bank was debited every month inspite of making formal request for cancellation by mail & phone. From the time i observed a bill statement generated for october month I had been reminding about my cancellation atleast four times via email but no replies from any airtel customer service.

Finally after deducting the amount for november i got a mail from airtel customer service that your account is deactivated. Please see the mail below... Mail says deactivated and bill generated for zero usage but Rs 158 has been deducted from my account which is reflected in my account.

Dear Mr. Rajesh,

Thank you for contacting Airtel.

You had expressed concern over the bill after disconnection for your Airtel Mobile Number XXXXXXXXXX.

We understand your concern and will work towards resolving the same.

Due to system constraint there is a delay in replying your mail.

We would like to inform you that the connection has already been permanently deactivated with effect from 20/10/08.

Also, we would like to inform you that the invoice dated 22/11/08 has been generated for the zero usage, as per the billing configuration you would receive invoice with zero usage due to closure of the account.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Revathi Jayabal
Customer Care Executive
Bharti Airtel Limited

Airtel Data Card — deactivate my india subscription pack

dear sir/madam
please deactivate my india subscription pack. i m losing my money daily on this service..and i did'nt activated this service..what happend i dont know but please deactivate this service immidiatly..
thanks

Airtel Data Card — deactivate india pack subscription immediately

dear sir/madam
i want you to pleeeese deactivate this india pack subscription immediatly..
i dont want to use this service anymore..my no is [protected]

thanks

Airtel — Stop India_Pack

There is no way by which I can stop India_Pack on my Airtel Cell number +91-[protected].
I have been charged Rs.10 every week. Please Stop this service. I am loosing unnecessary money every week.

I have been also receiving messages from 56363 every day.the messages are of no use, they just send primary school gyan which i dont need at all.Every day these stupid messages are disturbing me.the most worst thing is i am not able to unsubcribe the service and ends up paying Rs 10 every month.

Does any one has every unsubcribed this successfully?

Airtel Data Card — Unavailability of service

I have taken Airtel Data card on 08/06/09 for unlimited access by paying Rs. 7500/- for six months from Haldia (WB) from an Airtel Data Card dealer. But from the first day there is no service. The highest speed is 0.35 to 1.45. I have incurred a heavy loss due to this slow service. Un-numbered calls and complaints made but of no use. The only reply is "we are looking into this and hope to solve the issue very soon." I have asked them to take back the device and make my refund. Taking into consideration that they have improved their services, I took this data card, but they have proved that I am wrong. I dont understand how they are running there nationwide service this this poor quality of service. Why they play with valued customers ? Where is the end ?

Airtel Data Card — very slow internet connection

airtel co is suck, it should be close down, airtel company is bogus company they not providing service they want only money

Airtel — Billing even after cancellation of connection

I was using Airtel Broandband connection for more then 2 years. before moving to US i had made a request to cancel the connection on phone. they called me 3-4 times and after that they confiormed on phone that my connection is cancelled. after one month 1 got the Bill for the month, i mailed them the details with request id's that when it was cancelled how come i got the bill. even affter writing them 2-3 times they have not confirmed anything and i didn;t got any proper response for that.

I want you to pleeeese deactivate this india pack subscription immediatly..
i dont want to use this service anymore..my no is [protected]

Airtel — Data card bill

sir,
I have given request to Air tel for change bill plan 999.00 to 49.00 dated 29.8.09 req. no. is 22405319 again I have Call 21.9.09 req no is 28477458 but the last 2 month bill is comming 999.00plan i am not using data card last 1.1 2 or 2months
i am crossponding through email airtel say to first pay the bill then
airtel not send me new 49.00 plan bill till Date 06.01.2010

AirTel — Data.net service

Please deactivate my Dadanet subscription from my mobile no. [protected]. I'm no longer using it but inspite of that they just cut it. Everyday they charge me with Rs 5 or 10. So please do something.

Looking for a prompt response

With Regards.
Pavit Kochar.

Sir
my mobile number is [protected] on last tuesday they debit rs20 in my balance for download some movies from mobile . But i din't download any thing from mobile. I call'd the customer care on that time and i inform that . They told me it's taken as a complaint and it will rectified in two day they give me an complaint number also. But still i din't get any answers from there . Today i'm not able to connect the customer care executive also . It's not a bigger amount for me but they are not responding me.

I bought a Airtel 3G modem, but now i'm totally regretting the decision, its so slow, its worse even than the mobile internet facility, its not been even a week since i bought it and now i wonder is their any way to surrender it so i can get any other connection?

Kindly deactivate my data card. Mya datacadr no is [protected].

Kindly deactivate it ASAP.

Airtel — Wrong billing after cancellation

I was using Airtel CUG plan as the name is cug plan but they have charge almost double amount.
While taking this connections-[protected]-[protected] the airtel dealer told me that you pay 1000/- rs.we will deduct from the bill amount.He is Mr.santosh,his dealership is located at bandra (E).
He promised me many benefits with this plan but within 10 days only i received a bill of Rs.1000/- for [protected] andRs. 500/- for [protected]..god knowns for what they charge me this much,wen i haven't used that no's.when i asked, santosh told me this will get adjusted in ur next bill,but every month i was paying 1500/- rs.without any benefits.As he promised me that 1000 mins.will be free within CUG after wards it will charge you.but no 1000 min.was free and that amount also they didn't deducted,even though we kept paying the bill for 3 mnth ,thinking that they may deduct to next month bill,but they didnt.
finaly i decided to cancel the both no.[protected]/...125,lastly we asked to santosh will you pay back my 1000/- rs as security deposit ,than he told me to pay half amount and half will get deduct from ur security amount.

The same i did it,but after that i started getting harresment from airtel service people Malad ..they use to call me every day,i used to explain every body but even though they use to call again n again and they will be behaving very badly.

One day i received legal notice against of my bill,in that notice 1 no.was there of Mr.Sandeep Sood,i have explained everything to him with proof but still he has not rectify the problem,and still he has not called any time neither he is replying to my mails.For harrasing only service people or CC pepole will make a call like it is free for them but nobody will turn up after explaining my problems.

Its kind request to pls.solve my problem,either pay back my 1000/- or adjust that amount into my bill.

Bharti Airtel — Stop My card Service

Dear Sir

My Card No is [protected] is using last 1 yrs But in mar-10 it plan convert postpaid to prepaid Mar -10 last week the prepaid service is block and Airtel say submeet your document i have submeet documet but april-10 first week this no is fully block and sim card registration fail messege shown in mobile .

so help me to start this no service again

Swapnil Patil
Bibwewadi pune

Airtel — Bill coming even after connection cancellation

Hello,

Worst after services of Airtel broadband, i experienced this when i requested for cancellation of my airtel landline connection as i was shifting to another location.
when i asked airtel to shift my connection to new location they took almost more than a week(which is just a click away) to check whether this can be done or not, after a week or two they returned saying that this cannot be done then i ask them to please cancel my connection as i am no longer using it. i did everything from my end in the 1st week of may, but the airtel department did'nt took my complaint seriously though i have all request number's, interaction id's or ticket number's with me.

Result: They are not closing my connection and asking to pay all the rentals which are piled up due to their delay in processing my request and this rental is still increasing after my repeated complaints to airtel. and my connection is still working even after complaining for 4 months.

please suggest.

I have written email to above address but looks like you also left Airtel. :)

My complain which was mailed to above address was:


Hi,

I have purchased Airtel data card almost 2 + weeks back. Card number [protected].

I think this was really a bad decision on my part. I raised complain same day when connection was activated mentioning that this does not give me speed to work.

Most of the time it does not connect ( as signal is really weak). After I raised the complain I was told that this will be resolved before 30th of May. Someone from Airtel visited my house on 26th May and said there is no signal in this area.

I waited for 30th and called your customer care almost 15 times since then but everyone says please talk to my manager. When I talk to manager he says he will get back within 2 hours. This has happened almost 15 times and looks like no one cares after selling the instrument.

I really need help here else I don’t have any other option other than going to consumer forum to get my money back (Instrument cost).

Before purchasing instrument I called your customer care and they said me “if your Airtel mobile has signal data card would have and they gurantee it to work”. I also asked from showroom on ITPL road to tell me the speed, they said minimum 2 mbps. While for me any web page does not open – I just keep refreshing it.

My house location: Flat number 20011, Prestige shantiniketan. Whitefield road, near ITPL Bangalore.

I tried to connect every time from above address.

-Pankaj

AirTel — cancellation of service

i had my mob no. since last three years.
my mob # is [protected]
suddenly for last three days my mob is not working
i contected the service provider and they said my line has been disconected though i have recharged 295/- just two days back and i activeted internet t on 17th of this month
my line was disconected on 23rd evening
Please do the needful
Thank you
my email add
[protected]@hotmail.com

Dear Mr. Rajesh Ranga,
Thanks for your prompt reply. I apperciate your prompt action in the matter.
This number has been given to all of my friends, relatives and business associates world wide. In last two days time i have faced a lot of difficulties in contactingthem and getting calls from them. I will highly apperciate your efforts in restoring my number back.and get it activated.
Regards
Raj Kumar Vasandani

is my no is activated now

Respected Mr. Rakesh Ranga,
Thanks for your positive mail
I checked the conection in my . mobile but still it is showing no NO SERVICE. Would you be kind enough to look in to the matter and revert back for the same., I dont mind to go to AIRTEL center to get new sim,
Waiting for your reply.

With Kind regards

Thank you for solving my problem

Namaste (true1),

This is to inform you that your concern listed on 04 July 2013 has been noted . At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (true1),

Further to our discussion dated 04 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (true1),

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — ACTIVATION OF VAS PACKS WITHOUT ANY CONCERN

I CALLED UP AIRTEL CUSTOMER CARE ON 20TH SEPT 2008 AT 12:15PM TO KNOW ABOUT MY COMPLAINT, ID[protected].. I WAS NOT SATISFIED WITH THE ANSWER THAT THE EXECUTIVE GAVE ME SO I ASKED HIM TO TRANSFER THE CALL TO THE SENIOR OR THE FLOOR SUPERVISOR BUT HE DENIED N AFTER FEW MINUTES ON INSISTING THE EXECUTIVE STARTED A RUDE CONVERSATION THAT LEAD TO A CALL DISCONNECTION.. THE EXECUTIVE ACTIVATED (JOKES PACK), (LAUGHTER CLUB), ( VAS PACK 30) IMMEDIATELY..THE EXECUTIVE'S NAME IS PRASHANT. I REQUEST TO A STRICT ACTION TO BE TAKEN AGAINST THAT EXECUTIVE AND THESE KIND OF ISSUES CARIED OUT BY THE CUSTOMER CARE EXECUTIVES...

Sir/Madam,

I got a message from "AT-AIRINF" on 03 Jul 2013 reading "Thanks for downloading value pack from Airtel. You have been charged Rs. 50"

I have not initiated to download any such application/VAS. Also by previous experiences I m sure that more balance will be deducted from my account as soon as recharge. Kindly deactivate these services and credit the charges back to my account.

I m using Airtel (same number - [protected]). Please stop looting your one of the most loyal customer.

Regards,
Nagarajan
[protected]

Namaste Mr. Govindarajan,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Nagarajan,

We would like to inform you that your concern listed 04 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dear Sir/madam
I am also charged Rs 120 for ADOFGAMES and when I see message of its getting activated after two days i immediately stop it but i am not refunded.

Please help me regarding this.

Regards
Abhishek

Airtel — Not got the recharge offer ammount & tired of customer care

Dear Sir / Madam,

My self Vivek Patil & cell no [protected] residing in Maharashtra state, I have got an sms on 26 march 2008 offering that recharge with 265 & get full talk time + 50 extra balance for Airtel to Airtel for 25 days validity & this offer ends on 1st April.
On[protected] I have recharged with 265 Rs but I have not received Airtel to airtel balance so I have called to customer care on 27 march at about 8.53 PM there was person Mr. Shivaji who said to me that server is down & we can not launch complaint now & call after half an hour.

After that on same day at about 9.45 pm I have called then there was Mr. Shahid who took my complaint & given me reference no[protected] & said the tht balance will credited with in 72 hour & asked me to wait for tht time, I did the same but after 3 days when it was not done

so again I have called on 31 march at 7.40 pm to ask for the same there was Mr. Mahesh who talked with me very rudely not even listened my complaint number just go on talking uselessly & his talking was such non sense that if would have been in front then I would have kicked him & the same person said me that you have to wait for another 48 hrs & I have forwarded your request & the you will get the reference Number by sms but not sms came & neither I was satisfied talking to him.

So again called same day at 7.55 pm & talked to Mr. Lal & clearly said him to launch the complaint against Mr. Mahesh of misbehaving & regarding my balance he said me same that I will forward request now & the balance will be credited in 48 Hrs. So I asked him if it is not done then I will take serious action then he said you can do what you think better. So he has forwarded that complaint & given me no [protected].

Today it is April 4, 2008 but still the balance is not credited & this is second time I am writing you mail since I have faced inconvenience from customer care always & last time also I have mentioned that was true your customer care is third class. It was my bad luck that I have switched to airtel from Hutch, at least the Hutch cust care is much better than your company & they send the complaint number by sms & with name the person with whom we have talked. Also even some time they take feedback by sending the inquiry against there executives.

Also I want to ask that I have taken this card which is having 2 years validity & I have got the airtel to airtel balance of rupees 2400. my validity ends on 08 march 2008 & this month I was having balance of airtel to airtel remaining at about 120 Rupees that was deducted directly saying that it was for one year only & that time also called customer care for same but the given me the same answer, not even launched my complaint. So I have requested them to convert my plan to friends plan also I am ready pay charges for that but they said it will not applied for your plan

Your company can deduct balance on time but does not credit the balance on time & customer has to beg to all peoples to do the same.

it is second time I have faced the problem so take it seriously since I have waste my time after Airtel company, customer care .

Even yesterday that is 3 april i have send mail to all top peoples of the company ie to appilate authority, nodal officers of mumbai & west region but still not corrective action taken by them.

i agree with you buddy. the same has been doen with me also. i got tired of airtel people. they dont respond at all.

i love airtel

AirTel — deduct of amount

i want to deactivate this mozook service from my mobile..so i vl highly grateful to the authority if they are kind enough to deactivate this mozook service from my mobile as soon as possible..my mobile number is [protected]

My self Yatendra Kumar & my mobile no is [protected], residing west (U.P). Today i got a msg from airtel.

(rs 30 pe rs30 ka full talktime aur 30 local airtel minutes FREE.Offer sirf apke liye aue ek baar recharge karne par hi manya, 30 a2a recharge ke 48hrs baad milege)

when i was recharged my account with 30 rs I didnt get a any single paise, i was talked to customer care with Mr.Raj, he was said we do not have any information about this msg.

My kindly request to airtel company please take core of that type of mistake
& i want my money back or gave me that offer .
thankyou

AirTel — Amount deducted.

Dear sir,
my num.[protected] my amount dedetion by Rs.99.
I call to castmer care and reply you game downlod.
But i not game downlod.
Date 21/01/10 time 8:06 pm
chek my acount histry and revece my amount.
Plz sir help me.

AirTel — amount deduction

Today, I received a message from 54321 to my mobile no:[protected] fro detuction of Rs.50 for Misc.download from Airtel. I enquired in customer care and they said that we activated Friend chat through wap services. But, we didnt use wap services and also already we requested customer care to deactivate friendship chat and unnecessary sms. But no use.

AirTel — Amount deducted

Sir/Madam,
i have Airtel prepaid connect , my phone no is [protected].
On 27-Aug-2011 , Airtel deduct 10 rs. from my Balance Amount. they activate the a server "Dialogue Bazzi", I never sent any request to active server "Dialogue Bazzi".
Airtel Itself , activate the servers without our confirmation , and deduct the amount from our balance.
i compliant against the Airtel 's Server.

airtel airtel — amount deduction

A week ago. I received a message from airtel stating that i've downloaded a hungama content game. I never downloaded that. Called 121 and complained about this. The guy said that he'll transfer me to supervisor. I just heard two rings and the call got ended. After that i tried several times to reach a rep, but the stupid ivr says something irrelevant and disconnects the call. Wat's going on. Is airtel in any financial crisis?

AirTel — Amount Deducted

Once again one more activation activated in my mobile without my request.i explain the problem in my previous complaint only,why again one more activation activated in my mobile [protected].why Airtel didnt understand people.How you activated without my Request.Dont you have common sense atleast.Please cancel that activation Airtel Gyan Pack

And please Refill that deducted amount to my mobile.This is the last.If again I saw any Activations in my mobile,I will request to Deactivate my Airtel Sim. Please Refill the Amount..

Bharti Airtel — Amount Deducted

Inspite of reminding not to activate any scheme they keep doing & start deducting the amount
now currently they have activated the daily joke scheme without any intimation & deducting Re.1/- daily
i request not to do this & refund my money at the earliest ....
MY CELL NO [protected]

Namaste Gaurav,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Gaurav,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Broadband order

I ordered broadband on the 191/10/2008, issued a cheque of 1600 (2months subscription ) but still dont have my connection .

It takes only 3 days for the setup, i have nt heard back from anyone and to top it all the cheque issued got cleared .

The customer care guys shuffled me from one department to other
n i m still waitin at the mercy of airtel to give me my connection .

As a consumer is this all i can do ?

AirTel — Broadband Delay

I have applied for Airtel broadband connection 22/Feb/2009, (It was for very urgent purpose that is the only reason I has chosen private provides).

Sales guy Chandramohan from airtel came to my home, collected the money and all the required documents in the same day (surprise he came on Sunday?????).
Till now he is not attending my calls NO RESPONSE !!! he told me with in 2 days I’ll be getting connection!!!

I was trying to launch a complaint in customer care in the same week, but they said with in 7 days I can’t launch a complaint, I would take 7 days to complete the work. I don’t know why Chandramohan had given FALSE COMMITMENT like 2 days?

3 times I went to Airtel guindy Chennai office, I met Mr Babu, I got bit response but no use. I got only PVC pipes and wires, what can I do with these???

Meanwhile I had launch a complaint also in customer service (Service Request No:[protected] [useless service…..]

I called Tech engineer Mr Bahsha he told me he don’t have a “pair”, I don’t know what it is? With out pair why these people are taking ORDERS?
now he is also not attending my phone calls.

Will I get my net connection or bills?

AirTel — airtel broadband cancellation

I asked for the cancellation of airtel broadband
the said it wil take not more than 7 days
now it has been more than 15 days no sign of them .
they said all the item such as modem wire etc and more wil all be taken in 7 days
but no one came .
i want them to cancel my airtel connection asap .

Airtel Broadband — delay in installation

Respected sir/madam

sub.-- Complaint against airtel broadband service

It is for your kind information that on 22/5/2010 we booked a braodband wide there form no.610919 dt.22/5/2010.
for which we had paid advance payment of rs.2000 wide chq. no.670527 of icici bank dt.22/5/2010 which is encashed from our bank.

in there form no. 610919 they had promised that they will install the broadband upto 28/5/2010 by there executive Rajesh whose c.p. code is21838
but inspite of contacting them so many times they dint inform us that they cant install it in our area because D.P. is not available. and because of there assurance we disconnected our BSNL broadband also and after that when we finally told them to install it that time they were saying us that its not possible to connect broadband connection and also told us to give us more customers so that a new D.P. should get installed, infact we had already gave him one more coustomer but he was asking for more.

Sir, during the time when our broadband was disconnected we had to face a lot of problem. The study of my son suffered alot and he has to use d cafe. so you r requested to ask the company to pay the compensation of harassment, along with our deposited money to the company of rs2000 along with interest and also the time we had wasted with there executive, on disconnecting BSNL connection and then re-installing it has no compensation.

sir you are requested to advice the company that they should not harass there coustomers like this.

If you get any reply regarding this from the company should be passed to us.


Rakesh Gupta S/o Parkash Chand
498/6B New Upkar Nagar,
Civil Lines, St.No.1,
Ludhiana, Punjab-141001

Ph.no. [protected]

Airtel Broadband — Airtel Broadband Cancellation

Hi

I am Ananth Prabhu. I used to have a Airtel Broadband Internet + Phone connection at my old address in Ghatkopar Mumbai. I had to shift to a new address in Mumbai In the first week of July 2010 and since the Customer service executive told me that it would take 2 weeks for a connection movement - i took a new connection at my new address.

I also requested that my old connection be canceled in Mid July. I provided the customer care executive my new address to arrange for the old modem / telephone pickup etc. I even received a Pro rata bill in July and hence i assumed that the connection had been canceled.

However, 2 months later around end of September / Start of October - I started getting harassed for payment of pending dues on this Phone / Internet connection. I explained them that I had requested cancellation long ago and that I had taken a new airtel connection again. I was told that - since I had taken a new airtel connection - all i needed to do was provide with the new number and the cancellation would take effect. This happened atleast 10 times from the start of October to November end.

Even after this I kept getting further calls - and at the end I got fed up and called up the 121 service number. The customer service executive explained - that the Airtel customer service system had undergone an upgrade in July end / August start and hence my 'in-flight' cancellation request might have got lost. He then took a new cancellation request and put in the full story behind my case.

Soon, after I got a compromise call from some Customer service executive who asked me to pay up Rs. 1,894 for August. I explained about the pro-rata bill in July. I was told that she would talk to her supervisor and get back to me - which never happened.

Since then - the service charge has gone up to 7.5k Rupees - for a connection I haven't used - which I had requested cancellation on time.

Even though I have raised multiple complains about the same and even tried mailing [protected]@airtel.in - I haven't gotten a satisfactory reply / explanation on why my connection wasn't canceled and as to why I received a pro-rata bill in July - if i hadn't requested for a cancellation. Even if i were to assume that the initial cancellation didn't go through - even after talking to 20 (or probably more) customer service executives since September - none of them cared to make sure that the connection would get canceled - while I complained about the wrong billing / cancellation etc.

The only wrong thing I did here was that I didn't keep the cancellation number from July - since I assumed that Airtel would ethically proceed with my cancellation request.

I am now being completely HARASSED for 7.5K for no mistake of mine.

Old Connection number with the bill problem - [protected]

I am fed up with the indifference being shown by the customer care and am forced to post on the forums. Request the kind attention of Airtel Broadband on the same.

airtel net — delay in connection

i ve taken Rs799 unlimted 1mbps plan . i ve paid 800 on 7th march 2011 to sales executive srinivas mob no:[protected]. he said that he ll make connection in 48hrs but stil didn't. my cef no:hy 299475. i want u 2 take immediate action otherwise return my amount in 24hrs. if not i will take my appropriate action.


s.esther rani.
[protected]

AirTel — Cancellation of Broadband

Hi

I have given for cancelation 24 hours before and i went to T Nager office to submit my land line........ They are saying not accepted as it is still acctive the belive system and say go back and come after 7 days,,
Why are these people sitting in the showroom A/C whole day.... to have fun????
They can take the instrument and say we do the needful.
They say go to customer care 198 No

When I called them I spoke to 9 people in total and not one was kind to customer.

The lady says throw the instrument outside and go.
when i asked explanation in the counter that How many people do i have to explain the counter says we dont know.

there is no connection between the Customer Care 198 and the counter.

They call themself Airtel Group

They are very bad behaviour and T NAGAR manager says " I DONT want to HEAR your problem" for submiting the No....

My Land line No is 42125929....

If I call 198 they put me on hold for 15 min for one simple canclelation
HOW CAN WE BELIVE SUCH SERIVE.
NOW I AM SURE THEY ARE GOING TO MAKE ME PAY EXTRA AND GIVE ME TROUBLE.

only my Monye and time is wasted...

Regards aish

Airtel Broadband — Delay In installation

I have approached airtel broadband for connection on 4th Aug 2011. Till date they have not installed the connection. When contacted several times in showroom and thro mobile they are not bothered and asked me to cancel the request of getting connection. Several mobile calls to installation manager and others has resulted in vein. I request others not to think of purchasing airtel broadband when other options are available in the market. I am awaiting the payment made for connection after cancellation.

A.Anand,
M-[protected].

Airtel Broadband — delay in cancellation

sir we had made complain for cancellation of airtel broadband service for land line number [protected] on 28the nov 2012 as service was not upto the mark. but till date it has not been disconnected and we are receving only bill every month, customer care person are not taking it seriously and making us fool every-time, now theey are asking us to pay bill of 1805 rs otheerwise theey wont disconnect. sir as we had made complain on 28the nov n theey delayed in cancellation so it is not our fault. so kindly look into thee matter and take it seriously hope for better reply and positive reply
my email id is [protected]@yahoo.com and my number is [protected] theank you sir

Airtel Broadband — regarding cancellation

respected sir,
WE had complain for cancellation for broadband service on 28th nov 2011 for land line number [protected] but still it hasn't been disconnected and every month we are getting the bill and they don't answer properly and dnt reply to phone also every time they make false statement only they will disconnect the call also in between will arguing against them we denied for justice. MR.manjunath tells us that if you continue with service then your bill will be resolved but if don't continue with service you have to pay your bill. MR.santhosh told us that concern person will will visit you home within 24 hours for cancellation but no one has come for that purpose. We are students so they call during college time and argue with us that your phone are not reachable so please help us . We wait for justice

Airtel — Cancellation of broadband

I just want airtel to cancell my broadband line no[protected].
Simple they don't want to do it.
Please help me cancell this line, I have been after them from 10/09/12.
Thank you

Namaste Tinku,

This is to inform you that your concern listed on 04 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Hi,
I would like to know if there is any update on this. Please share if your issue has been resolved

Namaste Tinku,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — cancellation of add on no

pl deactive in my add on no [protected]
ill remain so many times still iam paying the bill pl deactive this no no need for me right now

How to cancel the addon 5 special

Bharti Airtel — facing problem in cancellation of my airtel connection

AJAY BISHT


Telephone. No:- [protected]

Account .No :- 15696610

hello sir my name is AJAY BISHT . My Landline no is[protected] and iam a regular user of several airtel sevices. I have an airtel broadband and fixed line connection from past few years ACC. NO.[protected] . but now i want to disconnected this connection due to Fair Usage Policy and my financial problem . so i called customer care centre on 12 th of MAY they told me that my connection will be disconnect in 7 days and my REF . NO is -1476025 . but from 12 may to 18 may CC excutive called me twice or thrice a day and gave me suggestions for change the cancellation but i told every time that due to FUP and financial problem iam not able to continue this connection . some time excutives are very rude and misbehaving to me . and today is 21 and I again called to Customer care for asking ,why is so much of delay in disconnection .but they told me that on 18th of may i told thier excutive that continutaion of my connection but the fact is that i never told such a thing i[censored] can plz check airtel recordings . And again they gave me another REF no. which is .[protected] and they gave me another 7 days . PLZ do some serious and necessory actions Iam very much fed up this is not a right way of treating customers . And i[censored] can PLZ forward this to MR. SUNIL MITTAL which is the chairman of Bharti Airtel Group India.

thanx but i still have same problem do some necessary action . my financial condition is also not very well for paying another month of bill so do some rapid actions plz

Namaste (kvlsravya),

This is to inform you that your concern listed on 03 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (kvlsravya),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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My m.n. [protected]
Rajasthan
Plan-1250::10gb:::30days validity
date-14feb/2012
via interner banking(self)

Sir maine kafi bar airtel custmer care ko call kiya ragarding 3G .
Main airtel 3G kafi time se use kar raha hun..and ..maine last 3G plan 1250/ INR ka activate kiya tha 14feb ko.
But usi din se mere mobile mein 3G ki speed nahi aa rahi h and data jo ki 10GB milta h wo bhi h..but speed nhi h

Maine kafi bar call kiya lekin problem solve nhi hui..
Airtel relationship center bhi gaya tha but wahan bhi kuch nahi hua.
Mujhse kaha gaya ki aap nodal officer ko call kar.
.
After all mujhe 21feb ko problem solve hone ko baat kahi gayi thi..mujhe itne dinon mein na to airtel ki taraf se
koi call aaya nhi problem solve hui.

airtel 30days ki validity provide karta h is plan mein.
Inhone itne din waste kar diye and abhi tak kuch nahi hua.
Maine airtel ko mail bhi kiya tha but kuch nhi hua.

Ok sir...

Sir still my problem is not resolved...and i have not call from AIRTEL yet

Hi,
I have taken a new sim([protected]) from airtel and recharged it with 3g plan 45 rupees for 150 MB. Speed was good my mobile use to get 3-4 MBps speed. After using my 150MB, Later i recharged with 3g Plan 99 rupees for 300MB. to my suprise
Since few days speed was 60-85kbps pathetic ,paying for 3g services and using below 2g services was disgusting.
Thanks airtel for your wonderful service. My first experience with airtel.


Thanks,
Vignan

Hi ,

Registered a complaint with Airtel for 3G speed and no recovery.

I got a call from ROSLINE from Airtel team stating that " ur problem has been resolved and there is no problem on the network. I asked her that this is what usually u say and I have faced This problem already 5 times and she told no sir there is no problem and u can check the speed , I told ok I ll check and hanged up". After sometime
I had a check with my 3G speed and it remained the same where it is not crossing 0.02 Mbps.. So I got irritated and called up Airtel CC again and they told that the complaint has been closed. This is not fair closing the complaint without the feedback of customer. So again they haven taken a complaint and here is the complaint number "COUTL[protected]" registered on 18-aug-2012 17:10
Now my 3G validity has expired and anyway I connect it in usual plan of 10/10kb 3G plan for checking speed .

Mobile number : [protected]

Kindly rectify the problem and give me a proper solution.

Thanks,
Regards,
Sanjeev.R.K

I have purchased airtel 3G dongle with sim on 09th Nov 2012, they have activated it on 17th Nov 2012 that too 2G only, after my repeated complaints,
they have activated 3G on 26th Nov 2012, after that, now, the speed of 3G connection is around 80kbps, at the time of purchase, they promised me 7.1Mbps, now, i am not able to reach their customer care which having arrogant staff. this is my bitter experience with airtel, i am heart fully advising all don`t buy airtel products

srinivasarao ch
[protected]

i have recharged airtel 3g on repees 650/- as per company plan the data o[censored]ses 3 gb on full speed and after unlimited data up to 80 kbps speed for a month.
but when 3 gb data is over the speed is around 10 kbps. when i told airtel customer service he told me the speed is arround 10 kbps.


so please tell me what can i do.

Namaste Mr. Raj,

This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Raj,

Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Raj,

This is to inform you that your concern listed 03 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — No reply despite of repeated complaints

I am facing an small technical problem in the service provided by the Airtel .Usually after making a call we receive a message from the company which indicates the cost of the last call and Balance Talktime available to the prepaid customer.but due to some technical problem from the company's side i am not receiving the same.
I have lodged three complaints with the customer care and despite of continuous reminders the problem is not solved and only repeated assurance is given by the customer care executivesthat the same will be solved in 24 hours.
what should i do in this case.

Airtel — not giving service despite charging for it

i am basically from rajasthan. i had taken Airtel new connection in himachal pradesh (kangara), as i am on training for my bank PO post there.
on 28th october 2009 i recahrged it with 50/- topup to reduce my local and std call rates to 50 paisa on airtel and 60 paisa on other network. the servicce automatically got deactivated on 29 oct 2009 and my call charges got jumped to 1.5 rupees/min.
despite frequent request at customer care centre daily, there is no satisfactory answer from their side neither they have reduced my call rates yet.
my current mobile no. is [protected] .
kindly do something as this may be happening with others also.

today ec on my moblie 35 rs then acc balance 14 rs only ple replace my acc sir ple . [protected] jeyavel

I have a 3G connection for my iPad since the past 1 year. I have been paying all my bills regularly and before time every single month. I have had repeated issues with not getting 3G connection and this happens every 3 to 4 days and then I write to airtel presence which then reverts back saying it will look into my problem & then in about a week it sorts out the issue and I have 3G for the next 3 to 4 days again. Then it goes off and the whole complaint procedure has to be repeated. I have done this for the past whole year. I am totally fed up with how arrogant they are. They charge me for something that they don't provide.
I haven't had 3G now since the 22nd of June and despite repeated complaints and call backs nothing is sorted out. They give the standard reply each time and I am totally frustrated and angry.
I took this connection so that I can use skype on my iPad and chat with my children who live abroad. There was no other reason for this connection as I have a mobile number and a landline number. I specifically mentioned this when I took the connection and I was assured that I will get 3G where I live. I was only never told that it would be a life long struggle with numerous emails and phone calls and complaints to get what i rightly pay for. Without 3G I cannot use Skype. Please help me out.
My iPad connection number is [protected] & my alternate mobile number is [protected] with Airtel.
Please help me out. I am fast losing hope.

Namaste Mr. Pillai,

This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (SPillai),

Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Pillai,

We would like to inform you that your concern listed 03 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Unbelievable Disconnect

No Need to mention anything. Just look at the serious disconnect between what was the concern and what was the reply. God help these BPO people.
______________________________________________________
Dear Mr. Thakur,


Thank you for contacting Airtel.

This is with reference to your e-mail dated 11/09/2008 regarding your Airtel Prepaid number [protected].

We understand your concern and will work together to resolve your issue.

We wish to inform you that your Airtel Prepaid connection has been permanently disconnected due to negative address verification. As per regulatory compliance, our executive visited your place to verify your address. Unfortunately, we were unable to confirm the details as provided by you, hence services of your number were barred. We provide 30 days time to the customer to submit the documents. But because of no response from your side your Airtel prepaid connection has been permanently disconnected. We regret to inform you that we are unable to provide you the left balance.

As per the Government regulation, the enrolment form, photo id proof, signature proof, a photograph, address proof and Pan No/Form 60 or 61 are mandatory for any connection to be active on the network.

Assuring you the best of our services.


Regards,

Satish Chandra Yadav
Customer Care Services
Airtel
[protected][protected][protected][protected][protected]--------

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.

---- Original Message ----

Hey Listen...!!!

STOP this copy paste stuff and using templates. I cant expect more out of
your company. Ensure that you dont reply further else you had it from me.

Vineet




Date: Wed, 10 Sep 2008 19:16:17 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Custumer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 08/09/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We do understand your concern that how upsetting such a situation can be.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels.



It is always important for us to hear how customers react to all aspects of
our services. Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us. We appreciate your patience in this regard and look forward to
a long and fruitful association with you. Please be assured that we share
your anguish and have taken adequate steps to ensure the non-occurrence of
such incident in future.



Rest assured that we have the best technology & automated systems, which
are 100% accurate and all the deductions on your number have been as per
your usage only.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected]--------





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

please note that the issue has already been resolved and i am getting a new
sim card today with the leftover balance with the same number. i have
received?call from Mr Haider from Apellate Delhi and he was infact
concerned. this has also made me understand wyhich wouold be the right
department to contact for any issues in future rather than CSR or toll free
numbers.


Date: Mon, 8 Sep 2008 14:02:09 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 30/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



For any further assistance, please contact us using one of the following
options: SMS at 121 (toll free) or email at [protected]@airtelindia.com. We will
revert to you in 4 hours.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

can you stop using templates and come out with a genuine answer? why are
you guys scared of talking to me? i do not have any record of any sms or
mail from your end. i dont even trust that harsh bhan is your real name.
trust me you will repent for this.


Date: Thu, 28 Aug 2008 22:36:41 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel again.



This is with reference to your e-mail dated 28/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.














---- Original Message ----


Hi,

if that was the case why i was given a run around for 10 days with each
person saying that it will be activated within 10 days. and how come the
SMS service was working afetr that as well. when did the executive visit my
place? there isn't any information but you still claim that its my fault i
have been given 3 references but none seems to be working. and if you dont
intend to activate the number refund my money which is there. all of you
are operating behind a wall and i dont even believe that a real person
actually exists. I need a resolution under any circumstances. i am ready to
submit the documents again for the 4th time and if that will not work,
REFUND my money. and how come your CSR PROMISED that i will be called by
monday and its thursday nobody has called up. Dont force me to post this
email to a public forum.

Vineet



Date: Wed, 27 Aug 2008 22:35:00 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]




Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 25/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We wish to inform you that your Airtel Prepaid connection has been
permanently disconnected due to negative address verification. As per
regulatory compliance, our executive visited your place to verify your
address. Unfortunately, we were unable to confirm the details as provided
by you, hence services of your number were barred. We provide 30 days time
to the customer to submit the documents. But because of no response from
your side your Airtel prepaid connection has been permanently disconnected.
We regret to inform you that we are unable to provide you the left balance.



As per the Government regulation, the enrolment form, photo id proof,
signature proof, a photograph, address proof and Pan No/Form 60 or 61are
mandatory for any connection to be active on the network.



Further, we wish to inform you that once the Airtel Prepaid number gets
permanently disconnected, the same may not be issued again.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.











---- Original Message ----

An automated call from airtel was made on my mother's mobile number
[protected] and when i came to know its a marketing call i disconected the
call. Since then airtel has debited my prepaid account for Rs 30 twice and
inspite of repeated complaints no money has been refunded. airtel doesn't
have a single evidence which proves that i subscribed to their Mitti Ke
Rang Service. i don't have any idea from where i can get help. A few days
after that the service was also deactivated quoting "Verification Failure".
How on earth can you activate the number, credit the balance and then
deactivate the service. and if the number is not active how on earth can
you a charge a customer for a sense less service like MKR??? is?sombody
listening?

FYI i have submitted the documents thrice and your champions don't even
have a record of that. i was told that i will be called by your "esteemed
company" before EOD today but as expected you guys know how to charge but
not to serve. a complaint has been filed on a public forum. find the link
below
http://www.consumercomplaints.in/complaints/airtel-prepaid-c73949.html

FYI there are more than 1000 complaints already and more over more than
1700 people say that "Stay Away" from Airtel. even now if you folks dont
reply then you deserve a Hats Off.

Vineet


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This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.


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This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.


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intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.


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This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.


Hottest news and in-depth analysis that goes beyond the headlines. Only on
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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

AirTel — new airtel disconnection.

recently i buy a new airtel connection. After activating this connection working properly for 10 days. Past 3 days it is disconnected without any reason. My Id proof is also clearly.

please considered that most urgently.
I lost more because of the disconnnection.

my Mobile No. [protected]
thanks

by

Shailesh Soni
E Mail : [protected]@yahoo.com

my airteil [protected] was disconnectd, why, it was happend 5 days back.

ch.srinivasarao
[protected]
andhrapradesh

Complaint is regarding mobile number [protected]

ok

Namaste Gurpreet,

This is to inform you that your concern listed on 02 July 2013 has been noted . At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Gurpreet,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Gurpreet,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Gurpreet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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i am getting an awful response from airtel. they have activated some services from airtel live on their own and i keep on losing money. without my registering, i started getting jokes from airtel. also, they have themselves put a hello tune to my number for 1 year which i never asked for and deducted 200 rs . i have lost more than 500rs. they tell me to call 121 to deactivate airtel live but that is not working. i am highly pissed by their clumsy handling.
moreover the costumer care executives keep on repeating that i have asked for the services and have downloded from the net which is not the case.

regards
shubhangi

Dear Sir,
I regreet to inform you that i do not want any Airtel WAP Survice.So Kindly Stop any GPRS Survice.
Already some amount diduct from my balance so kindly stop any WAP cunnection like http:/m.igfun.com.

My No is. [protected]

Thanking you

With regards

Susmita Halder

AirTel — Unwanted WAS service

Hi,

My airtel number is [protected]. I have been trying to stop this VAS service but still I am not able to. This is extremely disappointing. I have told to STOP service to 121. The 121 service is useless as it says that there is no service in my name and still I am getting cricket updates. Please look into this matter as soon as possible.

airtel gsm mobile service — deduction of balance

my mobile no. is [protected]
on 13th august 2009 morning 9:35a.m. i got a massage from 543212 that thanx for subscribing devotional vp and my 10 rupees were deducted...
when i talked to one of the customer care exe. he told me that "sorry sir dis service is by mistake activated on ur phone and i m deactivating it, u'll get the balance within 4 hours..."
but when after 10 hours also i din't get my balance back . i again called 121 then there was mr. shsishir who stubbornly told me that " u have subscribed this service on 13th august eve 6:00 p.m. and disconnected my call, and after that my call is not getting connectd wth customer care..."
sir i am a poor guy plese give my balance back ...
i'll be thankfull to u

Recieving unwanted VAS on [protected]....Deactivate them

FHM video of the day
gclub.in
and lots..check them and deactivate them Plz!plz!!plz!!!

Airtel Prepaid Service — unwanted charges are deducted from balance

Respected Sir/Madam,

Without informing, airtel service provider are deducating charges for the services which
we have not requested. it's happening on regular basis. I hope you will take required action on urgent basis.

Regards,
Sachin Gurava
phone no -- [protected]

Pretty true..sme days back dey themseves activated my hello tune srvice nd deducted rs. 45/- ...when i contacted dere customer service dey gave lame nd unbelievable reason that somebody called up from my no. to activate this...What a shame!!

Unwanted charges are deducted from balance
Respected Sir/Madam,

Without informing, airtel service provider are deducating charges for the services which
we have not requested. it's happening on regular basis. I hope you will take required action on urgent basis.Daily cut every day one rupee cut .please avoid this.

Regards,
D.SRINIVASARAO
phone no -- [protected]

True. I am prepaid mobile customer of Airtel and am being charged for services which I have not subscribed for. For ex: Getting charged for daily bollywood pictures subscription. I was not even aware of such service exists untill I am getting charged from Airtel. It is almost impossible to find a way to UNSUBSCRIBE. Airtel MUST include a number and instructions to UNSUBSCRIBE for all the messages that they send to the customers. In USA, I think it is illegal for any company to not to include a way to unsubscribe for any kind of subscription services in their communications to the customer. I am not sure if it is the same case in India. Someone from Indian government legal agency should look into such matters and take action.

Airtel — deduction of money for unwanted services

my mobail no. [protected] hai. ismain 10 Rs per month deduct hote hai . monthly logo pack subscription service from airtel you have been charged Rs. 10 bollywood pics. plz ise cancel karein. thanks