Airtel Complaints & Reviews

Its been only 3 months and our Airtel settop box started giving us problem and currently its not working at all.

Its been 10 days now that we have registered our complaint at airtel customer care and no resolution has been provided.

Airtel customer care number/operator are also so useless, they don't have any clue whats happening at regional service provider centers. They will just give complaint number and assured us that engineer visit will happen. But no one comes for visit and neither we get any update if there is any delay or issue for engineer visit.

There is so much lack of co-ordination between Airtel customer care and regional airtel service provider.

Nobody picks call at airtel regional service provider office even after repeatedly trying their number.

No proper information given on airtel site to whom to escalate in these types of cases.

Its so frustrating to pay high amount of money and in return receiving these sort of low customer service from company like airtel.

My Customer Id is [protected] and my regional service provider center is Ghaziabad.

Sir/Madam,
This is to report an issue with regards to Airtel Data Share pack on my Prepaid number [protected] (dongle airtel sim for data use). I have recharged my Karnataka Airtel Prepaid number with Rs.998 a week ago and got 5 GB of data which I should be able to share with 2 other Karnataka Airtel Prepaid numbers. I tried to share the data with other 2 Airtel number in the following 2 ways.
1. Send a message Data Share Add XXXXXXXXXX to 121
2. Visited www.airtel.in/Datashare and Entered my number then tried adding 2 Airtel numbers.

None of the above processes worked. I got an error message "Sorry! Your request to add/delete airtel mobile XXXXXXXXXX for sharing 3G data could not be processed due to It is not a valid parent number" I tried contacting Airtel customer care on 121 and 198 and I had a big time challenge to make your representatives understand what the issue is.Few of the representatives does not know what is Data Sharing and keep on advising to send a message to 121 with 3G typed. Thrice, the call got disconnected after 20 minutes after explaining everything to them. (Don’t know if the call got disconnected or the reps disconnected the call as they don’t know what to do). I was advised to contact Nodal officer and was been given a number, when I called the number I was requested to key in the SR number which I did and got an error message "You have entered an invalid SR number". Very frustrating and disappointed customer.

Regards,
Swaroop
[protected] (mobile purpose)

Dear Sir,

We are staying at Kukatpally area, one of our tenant used to be Airtel Customer on February he vacated the house and left for Bangalore. Before leaving he told he is leaving for Bangalore, but there after he did not confirm his address and Phone number which is unwanted to us, because it is unnecessary for us to have his details.

But the Airtel Collection Executives and Tele Executives especially one Priya from Airte ([protected])l.She called to my number and asking me the details of our tenant which we dont know once he left. This we have explained when the collection executives are coming to us. Instead they are coming and harassing our aged parents. And the executive is calling me at unwanted timings. When we told that we dont know any details of him why these people are coming and harassing us. And how can a executive can call from the call data sheet of the customer and call me. This is absolutely trespassing privacy of the people, especially mine.

Let the airtel and his customer solve the issue why they are harassing us. I Kindly request the airtel solve the issue with its client using his email id and dont harass us. As they are troubling our aged parents if anything happens they are answerable for the untoward incident.

Regards
Balaji Shankar ([protected])

How many days i can use my airtel dth for a monthly recharge of Rs 295/-, please specify the number of days and why it is so ? I am getting nearly 22 days for a recharge of Rs 295(monthly pack). Why it is happened so? Plz let me know, how many days in a month?

I have recently taken an Airtel connection for which I was promised an X% rebate for first Y months bill. When I did not see such rebate in my first bill, I called up their customer service center and raised a service complaint. To this day, I have not received a single call from them to solve the case. I have lodged three separate complaints[protected], 34816176,[protected] for the same case from 24 June till 10 July 2013, but no response.

On top of this, their answer is that they tried to call me but couldn't reached me. How is this possible that one of their team (sales & marketing) is not able to reach me while the other team (website team for another complaint) can reach me fine. I even gave a fixed landline number in case the mobile is out of reach, still no response.

Tried everything. Sending email to [protected]@airtel.com; trying to get hold of manager but no use. If someone from Airtel is reading this mail, rest assured that I will not pay the bill amount until I see the related discount appear. Now, take your own sweet time to come back. My contact number is already given in account details.

I wanted to activatean ISD Packs available from Airtel. The customer care executive told me that it can be activated from Airtel Outlet only. I called twice to confirm but both the times, the airtel CCE told me that I need to go the nearest Airtel Outlet only.
When I went to the airtel outlet, they told me that the pack can be activated by calling 121 only and not through any of the outlet.
And finally, when I called again at 121, they activated my pack saying that earlier wrong information was provided.

Request to take necessary action since, the customer is not sitting ideal all times to keep calling 121 or visit the airtel outlet.

I had applied for the disconnection of my mobile number at the nearest air service center on 2nd July, 2013. I had completed all the required procedures as told by the executive on the same day. She told me that my outstanding bill is 433 Rs, and i will have to pay it before disconnection, I paid the bill. I have its proof. After that i got a confirmation call during which i came to know that i will have to pay 1591 Rs. as last bill. I don't...

I have activated my airtel 2G pack for Rs. 125/- 3-4 months back, and its auto renewed every time and data uses credited to my a/c but this time they deduct Rs. 125/- and do not credited any MB data usage to my a/c.. and I was using internet and they were deducted amount for the same.

I also called their customer care, but executive I talked was very rude he even does not know how to behave to customers


Can anybody help me to get my money back. and if this problem not solved i m going to change my service provider.


kripal/ [protected]

Sir: I had tried to uprade my TV Connection on 31st May 2013 (and my ID is [protected]) and sum of Rs.2590 was debited to my account no.[protected], Karnataka Bank, R.T. Nagar Branch, Bangalore IFSC code KARB0000120. Later got the message from AIRTEL that the transaction was not success. However a sum of Rs.2590 was debited to my above account. Since I have not received the Set Box I had requested many times to Airtel to refund the amount. So far I have not received any response from them.

The DETAILS of the Transaction is
3 31/05/2013 BILLDESK:MClick:MKBL[protected] S82714844 2,590.00


Request you to please arrange for refund. Regards - P.N. VISHWESHWARA

I have given request for POSTPAID TO PREPAID in MOBILE WORLD,MANINAGAR,AHMEDABAD ABC on Dated:-17/06/2013 Code 150033.At that time I was given counter having serial No.GJA0776946,I was told that it will be transferred with 72 hrs,but it didn't happened so I approached there on 23/6/0213,and was not satisfied with the answer they gave me.I was told that due to system error it has not happened and I was told to submit all the related documents again.This was too much for me because once the documents are submitted and why asked for another one.I was very much disturbed with the services provided by your COMPANY.As I am your customer from last 10 years and I have also launched complaint against this in your GRAHAK SEVA KENDRA,but I did not get any positive response.So Ihave now cleared all my outstanding and demanding for the money which has not not be paid by me.AND NOW I HAVE BEEN PORATABILITY IN VODAFONE,so please make early arrangements for the payment made by me.

I have taken a SIM from Airtel on 7th of June 2013, ([protected]). I was asked to call 59059 within 12 hours and get my credentials verified. I got it done and recharged it with Rs. 255 for 1 GB 3G data, the recharge was sucessful, I tested it and it was working fine. Then I left it for few days and tried to access 3G on June 22, 2013. I was not able to access internet, so i called up 121. The executive there told me that my phone has no validity and I have to recharge with Rs. 28/-. I did it but the problem was not solved. Since then I been calling up 121, everytime i call the line gets transferred to supervisor, the says we will resolve this within 48 hrs. I have waited for 15 days now, I have no more patience left with no choice left. Today I have decided to change my prepaid, postpaid and DTH to someother service provider who actually provides better service.

THANK YOU AIRTEL FOR THE WONDERFUL SERVICE!

I had done recharge for 3g net pack of 300mb that is for rs 103. I had 30 mb remaining in my pack but still money got deducted from my main balance ie balance was rs 95 nd after browsing the balance was rs 60 even though i had 30 mb left in my data pack. So please take necessary action.

Hi,
After discussing with customer care office over phone, an email request was sent from my official email ID, to add my existing AIRTEL mobile post paid number to my current company CUG.

For this there is no HR involvement, I am the one who sent the request mail to [protected]@in.airtel.com. To get added to CUG, email need to be sent by attaching the ID copy from the official email ID.
All this was done after discussing with customer care over phone.

I did the same, but the customer care executive, who attended my email, did some error, and removed my name added my current company as the owner of my mobile.

The bill is getting generated as XXXX company, and address is my residence address.

I have sent many emails to customer care to change the owner from my company name to my individual with all valid proofs, that the number is in my name before adding it to company CUG.
and I always get reply (always same message, they do not even read the email content) to contact nearest relationship center with required document.

When I contacted nearest relationship center, with my first email request to add to CUG, they found that it is the mistake of customer care, so contact main office (Santhome branch).

Now in the branch Santhome-Chennai branch the customer care executives mentions that,
even it is our mistake you have to get a letter from HR mentioning the no issues in transferring the ownership to my name.

They do not want to listen any thing from the customer, they want only customer should listen to them.

My question is how my HR will give a letter on Airtel's mistake?

Atleast if they accept that, it is their mistake, and Airtel can transfer the owner only if there is a letter from HR in an email, I can try to get the same.

But the team over Santhom-Chennai says, it is not the process. On 06-Jun, I went to Santhome-Chennai branch. Now my question is on what basis and which process told you to do the ownership transfer on your own?.

Then there is no answer and I was told to leave the counter, as they will get back to me on Monday (08-Jul) But till now no call from customer care.

I need the ownership should be transferred to my name. For this I am ready to get letter from HR provided, the acceptance of mistake information from Airtel.

I saw so many issues, during my visit to customer care office. All these were done by AirTel customer care team, and finally customers are suffering.
No one cares for that

Thanks,
Ranganath

My airtel dth customer id is [protected] in name of bharat hemrajani and i had normal sd set top box...on 1st july we bought a new led tv and requested airtel dth customer service for upgradation of set top box. I was informed that there will be charges of rs.1800 and we will get 17 hd channels free for 1 month, after which if we need then can pay the top up charges of 175 every month to continue the hd channels.

I confirmed the same and was told that it will be done within 24 hours....there started the horror, i had never in rarest situation expected that had to go thru this just to install and activate a hd set top box that too with airtel.

there was no news till 2nd july so had to call up again and it was informed that the request was not registered itself on 1st july...so again the request was put and i was told confirmation call will come from TPR which is got on 2nd and was confirmed the details once again & again assured it will be done in 24 hours.

3rd july passed but no response and again as an indian customer dependent on the service called up for follow up and assured it will be done within 24 hours.

4th july passed and the same story was repeated...now i realise it was my mistake, i should have at that time changed my mind and gone with tata sky as the were giving connection in 4 hours but still as a fool i agreed to the assurance of customer care and again it was told will be done within 24 hours.

5th july....finally after repeated follow up with customer care and techincal guy...the hd set top box was bought and techinician took back the sd set top along with 1800 rs. and assured that within 30 mins it will be activated.....i waited till evening and as i had got habit of calling customer care so did the same and was told sharp 8 pm SATELLITE will uplink my relay....i felt like someone is going especially for me to uplink the signal with satellite.....sadly no one went in space and 5th july passed away

6th july....after repeated calls from my wife & myself finally the channels came but not the hd channels....again after follow up finally hd channels also got activated and i confirmed it is free for 1 month which i was assured about & told from next month i will have to pay 175 if need to continue...then our family enjoyed watching tv for 7th and 8th july.

9th july....comes the horror day....morning our account is suspended and showing error code 6 : negative balance...my wife called customer care and they told will resolve in 2 hours which was not done as usual and i even won bet with my wife that u guys will not do it.....then i had to call and it was informed that 175 rs for hd channels has been charged to my balance which is why its gone to negative balance and account is suspended..upon insisting that 175 rs was not to be charged then it was told it is mistake and i was told to talk to floor supervisor mr.prabhakar who spoke to me for 32 mins, put me on hold several times and finally disconnected the call.

again i had to call and this time call landed to chennai office some girl spoke again listened to my story, put on hold and disconnected.

again i had to call and this time some gentleman listened to my story and told have booked a tpr call our back end with get back....no response

again i had to call and one gentleman faisal listened to my story..promised me will resolve in half hour and get 175 rs reversed to balance & channels will get activated....as it is said promises r meant to be broken...no result

during this time i forgot i also have an office and need to go to work so left...later my wife called and she was given a brilliant solution that since account is in zero balance u recharge 150 rs..and then executive will reverse 175 rs.......my wife asked him to uninstall the set top box and return the 1800 rs.

again i had to call and i was assured in 5 mins back end team will call...no response.

again i had to call and i was told manager is not on floor....he will call back but i insisted to be hold and be on line....after long hold promised to call back in 10 mins but no response.

again i had to call and i was told pls give us a last chance definitely supervisor will call back in 5 mins....i insisted to give me manager number or regional head number and mail id so i can address my issue but in vain....i was told i cannot talk to regional head.

finally i took these mail addresses from net and by the time i have been typing this mail my both mobile & landline numbers which r registered with airtel did not ring...i do not know how much 5 mins or 10 mins are for u airtel guys.

all these complaints may sound stupid to u but as a customer i was only looking to get an upgradation and activation of hd box....today i have called 9 times but all in vain & u might probably have all the voice call recordings so u can listen to that....but that also i doubt u do because if it was actually done then definitely the quality guys would have worked on the issue & tried to resolve it.

my only concern for today was that inspite of telling customer that 17 channels r free then why the 175 rs has been charged to my balance....if its done by mistake then why is it not being reversed inspite of repeated requests and calls.....why no manager or supervisor willing to attend the issue & resolve it....why there is such unprofessionalism inspite of we boasting such big talks.