Airtel Complaints & Reviews

I had applied for cancellation of my postpaid connection having number [protected] on[protected] and hence for refund of security deposit Rs. 500/-.

Till now, I have contacted customer care several times, but the response is very negative even from the area sales manager, Kolkata (Ms. Preeti). If this continues, I will be forced to initiate legal action against the company.

This mail may be treated as the last communication from my side before starting the legal proceeding.

I had applied for cancellation of my postpaid connection having number [protected] on[protected] and hence for refund of security deposit Rs. 500/-.

Till now, I have contacted customer care several times, but the response is very negative even from the area sales manager, Kolkata (Ms. Preeti). If this continues, I will be forced to initiate legal action against the company.

This mail may be treated as the last communication from my side before starting the legal proceeding.

To
The Airtel India Ltd

I had applying for cancellation of my postpaid connection having number

1) [protected]
2) [protected]
3) [protected]
4) [protected]
5) [protected]

so please cancel the above mentioned numbers as early as possible

Till now, I have contacted customer care several times, but there is no response for this complaint

so please take a necessary action against this complaint

This mail may be treated as the last communication from my side before starting the legal proceeding.

For M/S IVRCL Infrastructurses & Projects Limited,

T.Reddy Vara Prasad
(Asst.H.R.Admin)
M.No:[protected]

DATE : 05.12.08

DEAR SIR,

I HAVE BEEN PROMISED FREE SURFING BY AIRTEL, IF I BUY 2 SIM CARDS. SO I GAVE 2 CHQS AND COPIES OF ALL RELEVENT DOCUMENTS. LATER ON WHEN I MADE A FOLLOW UP WITH THE AIRTEL I HAVE BEEN TOLD THAT THERE IS NO FREE SURFING.

SO I TOLD AIRTEL THAT I AM NOT INTERESTED IN THEIR SIM CARDS SINCE THEY DO NOT KEEP THEIR WORDS.

I TRIED TO CONTACT THE PERSON WHO REPRESENTED THE COMPANY BUT HE IS NOT AVAILABLE. BUT NOW COMPANY STARTED BILLING EVEN I AM NOT USING THEIR SIM CARDS.
DETAILS OF THEIR BILL IS GIVEN BELOW :

AIRTEL NUMBER SHOWN IN THE BILL :- [protected]
ACCOUNT NO.[protected]
BILL NUMBER:[protected]
BILL DATE :-06 NOV 2008
BILL PERIOD:-05.10.08 TO 04.11.08

PLEASE HELP ME TO GET BACK MY PAYMENTS MADE TO THEM.
I PAID THEM RS.599 AND RS.99 VIDE 2 CHEQUES

THANKS

YOURS FAITHFULLY,
RAMESH KAMATH

PLEASE HELP ME

Airtel Postpaid mobile service. — Payment refund issue.

Dear Sir,
I'am Amitabh Maity using Airtel postpaid number-[protected].Issue is about my
dec2008 bill issue which was paid cash, But according to airtel they say that your
amount Rs424 was reversed on 6th March2009 in my citi bank cred card account
without any information, Now i've confirmed and checked this with citi bank no
such payment was recieved till date.Few day's ago my outgoing was barred for few
hour's.Right now i have no due's with airtel still they are troubling by sending SMS
of pay your mobile bill of Rs424.
This is way i'm being harresed by Airtel postpaid.

Regards
Amitabh Maity
[protected]

I was looking for a wifi connection and with the recommendation of someone i chose AIRTEL.
A representative of AIRTEL Mr Mangal - [protected] came to my place on 16th Dec 2009 to fulfill my requirements and after checking all the lines and everything I was told that I will be easily getting a connection within a week.
He took ADVANCE OF RS 1000 cash from me- RS 500 for the modem and RS 500 the installation charges.
But as expected there was no response from this person instead I contacted him. Then he told that already there is congestion in my area and the required connection would NOT be possible.
And I was told that the refund of Rs 1000 will be done in 45 days.There was no response from any of the representatives and that person was and still is out of contact.
After more than 45 days I received a REFUND Cheque from AIRTEL. And to my surprise the Cheque was of only Rs 100 instead of Rs 1000.
And now there is none to listen to our cpmplaints and I have no idea as to why Rs 900 have been deducted.
I want an answer soon else my next step would be to approach CONSUMER COURT. I do not care about how much money and time of mine will be wasted .
Form Number: 2010769

AirTel — Airtel Post Paid Refund

My Account Number is[protected]if required i can provide mobile number), I was migreted from post paid plan to prepaid in November, 2009. That time there was refund amount of Rs. 500/-. I have communicated so many times regarding this but no was taking request for Refund (always got response to contact postpaid department). And it was communicated to me that cheque will be delivered after 45days but when after 45days.. no one know... do i need to wait for years/decades/centuries?

Please do the needful

Airtel — regarding 9940191402

it is my humble request to you that i need the person detail for the above number.
atleast i'd like to know the sim connection is falling under which type eiher it is a post paid or prepaid and also under which area control now it activating

I had change my postpaid airtel No. [protected] connection to a prepaid on 24/9/2009. and i request to refund my deposit amount. i had given several reminders & complaints , but there is no response & still i am waiting for my refund cheque after 5 months. it seems airtel is not bother to refund the amount.
For u r kind reference Complaint No. 29994213 dt. 17/12/2009 / 30323207 dt. 7/1/2010 / [protected] dt.25/1/2010 & Today i.e. 2/3/2010 i had spoken to ur customer service centre but they disconnect the line without completing the grievancies. hope u will look into this matter urgently & on priority.
Thanks.

Airtel Post Paid — NOT REFUND DEPOSIT

MY AIRTEL POSTPAID NO [protected], IAM CLOSE THA PSTPAID, AFTER 6 MOTHS MY DEPOSIT NOT REFUND, PLEASE REFUND, THANK YOU

pr refund — refund

dear taem
iwas working with I SOLUTIONS A SISTER CONCERN OF ICICI BANK i resigned from the organisation in feb 2008 since then i have been trying to get my pf refunded but the office people are not responding on mails as well obn phone as i am not aware that how it will be prossed and how can i settle the cvlaim
kindly help me so that i can have my claim settled

regards
bharat

Airtel Postpaid — Non refund of international roaming activation security deposit

I activated intl roaming on my postpaid airtel mobile number([protected]) on nov-09 and deactivated it on dec-09.Assurance was given to refund the security deposit of Rs 6000.00 latest by 18th Feb.After numerous calls to the customer care the money has not still been refunded.

Airtel Postpaid — Refund my money

I have migrated my airtel post paid connection to prepaid. But such a big organisation doesnt have courtesy to refund my deposit amount. not even bothered to call and informing me. Please return my deposit amount. I am in dark. please help me to get my money back.

AirTel — did not refund of deposit

Sir,

I, harsha had chaneged my Airtel postpaid connection to airtel prepaid (Mobile no. [protected]) 1/10/2009 And I had a security deposit of Rs. 500. But I did not get this security deposit. I go to postpaid outlet compailent & he compalent to ‘Airtel Customer Care’ and lodge complaint many times but still it did not worked.

Now I am seeking your help to get my money back.

Regards,
harsha
[protected]

Dear Sir/Madam,

Please be informed that i have not yet received cheque of Rs. 500/-.

Please do the needful.

Regards,
Vinod

airtel postpaid services — refund of deposit

Hello Everyone:

I paid a deposit for international roaming in Feb. 2009 for my parents who were travelling abroad. Amount Rs. 4500. After they returned, asked for a refund of the amount. Nothing up until now.

Have been complaining about poor connectivity at my residence. Not been resolved since ages. I get a SMS that the matter has been resolved. I should be the one to make this statement. But, the irony is that they send it.

I had to go abroad during the last week ofFfeb. 2010. Paid a refundable deposit of Rs. 4500. The services were not activated. Came back and sent a complaint. They are still investigating.When the matter will be sorted out is anybody's guess.

Last month a I sent several sms's to my friends in Mysore and Bangalore. I was charged rs. 5 per sms. Somehow the number had got prefixed with 0044 (UK code) and they claim that it was a international sms. Now, being a so called mobile services company they do not seem to understand that you cannot send a international sms by prefixing 0044 to a local mobile number.

The list goes on.

I am just waiting for mobile number portability to be introduced. I am sure many many others are also waiting for this.

AirTel — Refund

They charged me excess and to continue my connection i have paid the excess amount. On sebquent enquiry i found that i ma entitle for refund of Rs.2800/-. It slmost 1 month , still i have not received any refud. they have not given me anything in writting. i have only payment proof. My complaint ref No.with customer car of Airtel is F[protected]. They told me that it will take another 2 months.

Pl help me to speed up the refund.

I . C Panchal

AirTel — Non refund of Deposit

I disconnected my mobile no. [protected] (Airtel) after paying all dues in June 2009. I am yet to receive the deposit of Rs. 300 even after close to 11 months. I have provided all documentation pertaining to my new address and even given my bank account number since they promised to credit my account. I have escalated to their call centre, personally went to their office and inspite of several commitments am yet to receive the refund.

AirTel — Refund not received from airtel

I had subscribed to airtel services for a period of 2 yrs in gurgoan from july 2008 to july 2010.
They asked me for a Deposit of Rs 2000/- to activate my ISD services.
They do not activate ISD services unless the deposit has been paid.
In August 2008, My ISD services were activated after a payment of Rs 2000 by me.
I used these services till july 2010, on discontinuing the number in july 2010, when i asked for a refund of my deposit, thier system, shows no such record, i visited them several times, gave them all possible data. But still they refuse to have received this payment and have not refunded it to me.

As a rule airtel never activates ISD services unless the deposit is made, yet they refuse to acknowledge that i made the deposit and pay it back to me.

I have never defaulted on my payment and paid a last settlement of Rs 800 when only Rs 500 was asked, to cover my unbilled amount. Yet i am not getting my money back.

Airtel — sudden termination of Postpaid connection

I was using the Delhi circle mobile no. [protected], which is a post-paid connection. Suddenly on 3rd of Sep, 2010, my connection was terminated. When inquired from Customer Care, i was told that it was done on the orders of NDNC (National Do-Not Call Council) since I was using this no. for sending promotional messages related to my business.

Now, following are my justifications against the action taken by you:

1. This no. is a 10 year old postpaid no., with no default ever made (either in bill payment or in misuse)
2. It is a Corporate connection in name of GUPTA BROTHERS where I am presently working.
3. If you could check your records, there has never been any promotional use of this no., neither for any calls nor for any SMSes.
4. The no. was suddenly terminated without any warning, that led to serious after-affects on my work / company’s business.
5. Repetitive complaints made to Customer care / 121 could not serve the purpose as they had no idea how to rectify this termination.
6. As per the formal process, my Corporate Manager had sent mail (3 days hence the termination) to airtel by his official ID, that exists no where in your records.

As a legal step, I am writing this as a last warning being issued to Airtel (15 days hence the termination), after which a LEGAL NOTICE shall be sent, against which my company is authorized to ask for a ‘compensation’ for the losses suffered in business, as well as DEFAMATION suit would be filed against Airtel.

Airtel — 33916050

my Cell phone no is [protected]. i have paid my bill amount through netbanking. in month of September 8th, 2010 i had paid my bill i.e. 271.55 RS through netbanking na dit was strange that it got diducted twice. i have been following up with the customer care through mail and by phone to refiund or adjust the amount in my current bill. but till now after 2 months spent i didnt get my money back. i am frustrated with the service provided by Airtel customer care. now i have said the customer care that i am not going to pay my current month bill.
i had raised multiple complaints but didnt get resolve yet

AirTel — Non Refund of Security Deposit

Ravi Mittal
Mobile Number [protected]
I had requested for refund of my security deposit of Rs. 8500/- . I had on 5th
July 2010 received an sms from Airtel stating that my request for refund has
been resolved and that further I would be receiving a call from mobile number:
[protected] on the 6th of July for confirmation.
However i did not receive any call or cheque from airtel.
Upon calling up their customer service and sending them mails multiple times i was told that the check had been received at my residential address and if i have not received it I was required to submit a deminity Bond of Rs. 10/-, the same was submitted in August by me at their Connaught Place center and i have the receipt for the same. After this I have sent them multiple emails and called them up multiple times. However, till date, I have received no Proof of the mentioned cheque and it is now invalid as it is past 6 months of date of issuing of cheque nor have i received any worthy reply from airtel.

It may be noted that airtel has been sending my telephone bills to the same address for the past 10 years and they have been received every month. This indicates the callous attitude of airtel in troubling their old customers. The security deposit mentioned is also illegally being held for a number of their other customers as the security deposit is no longer required for consumers.
I therefore request Airtel to refund my and all the customers their security deposits and interest for the period since which they have illegally held onto the security deposits at the rate at which they charge late payments.
thanking you,
Ravi Mittal
CC: THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002

hahaha i dont assume it will be solved.

Airtel — 842700716

I am Swarn Singh, you are charge me ISD call ,which has charge RS 3180 , i was never call on any international phone number , but you are charge me this ISD call , my total bill is apprpximately RS3500, I am hardly request you to please reduce my ISD call from my total bill. So that i can continously use ur airtel service, This bill is more than my credit limit. which is RS1200. to make me your continous user please forward my request.



tell your decision on mail id or my phone which are below:

my mail id- [protected]@yahoo.in
my phone number[protected]

AirTel — Refund of Deposit

Hi Team,

I am following up with Airtel landline department for refund of my Rs.3,000/- deposit towards surrender of landline and its instrument to its Gurgaon Sec 14 office towards Landline number[protected] in 2007.

I have followed up with the customer care email ID several times since 2007. I have just been informed that the cheque is dispatched but no detials of cheque as to what amount on what address nothing is provided. I have still not received my refund from Airtel. Also, attach is the instrument return receipt received from Airtel

Request your assistance in the above matter.

Regards,
Amit Ashar
+91-[protected]

AirTel — not given to my refundable deposit

i have purchase airtel postpaid card and i have also refundable deposit paid to airtel company for use airtel connection. as per scheme of airtel company : when your will stop the connection of aitel connection then i (airtel) have pay deposit of you, and i have another 2 card of airtel company without deposit, therefor i have also stop airtel connection postpaid card and i reach the airtel head office and i say return to my deposit, but they tell me : you have all 3 card cancel then after return my deposit but i say i have paid only for 1 connection and i was already cancel my postpaid card, please return my refundable deposit,
name : ANITA R PATEL
RECEIPT NO : - 440305
DATE:- 9/22/2008
MOBILE NO(CANCEL NUMBER) :- [protected]
SEF NO:822368
BJP/MLM DEPOSIT RS. 500
above detail is my receipt of deposit and i have also my right for return deposit
please return my deposit

AirTel — Regarding refund

Hi,
I was airtel postpaid customer one year back after that I have migrated to prepaid .But mistakenly on 7/9/2011 I have transferred 333/- rs to that postponed account which is not active and it is disconnected .Please find the bank transaction details attached and help to get the amount refunded .The below is my phone no and account number.i have also raise the service request number is 39881307 three weeks back but not one has reply.


Your Account Number[protected]
Mobile Phone Number [protected]



Thanks,
Pradeep R

Thanks the issue is resolved Airtel has send me the refund

Airtel mobile postpaid — Security Deposit not credited

Hi
I am Raj Narayanan, and My Mobile No is [protected].
While getting the connection from AirteI paid Rs 500 as Security deposit on[protected].
My Deposit 500 towards my account was not credited yet in the mobile a/c. I am continously raising tickets from October 25, 2011. Ticket Nos. 40533712,40471837,40317056,40272957.

I have submitted the copies of the receipt(Dated:[protected], BillNo:39314) to Airtel Show room, Ascendas, Taramani, Chennai on[protected] as well. But still Airtel is not responding on this.

And I paid Security Deposit Rs 500 for my alternate Airtel no [protected] on[protected]. It dint get credited yet.
Even with the bills they are not taking the steps to credit the money into the airtel mobile a/c. If I would have lost teh bill, they would definitely say that I have not made anything as security deposit.

My Question to airtel is that why Hand written bills are being made ? It should be computerized.

Also I am getting messages from 121 stating that Thank you for contacting Airtel We ll resolve the issue in a week of time every week without making call to Airtel.
Guyzz Please do stay away always from Airtel. Poor company ever in India to loot and cheat the customer's money.!!!

Thanks
Raj

Airtel — NON ACTION OF AIRTEL DESPITE SEVERAL COMPLAINTS

The Nodal Officer.
Airtel NCR,
Delhi.
25.10.2011
Dear Sir,
Sub. Repeated disconnection of my Broadband & Tel No [protected]
Ref. My complaint Dt.24.10.2011 regarding above sub. matter
Despite my subject complaint & complaint under reference, my Internet was again
disconnected yesterday and even today also ,when I checked up,it was not
working. And when I reminded that the matter is pending resolution before the
Nodal officer, then yesterday with great difficulty they started again. And
after sometime it again started giving problems , then I called again to lodge
the complaint, which though was lodged after great difficulty as Mr Rajesh gave
me a Ref no.6182994 at around 12 noon and said it will be rectified by evening.
HOWEVER, none turned up to rectify the same, so I checked up the same around
noon today
when it was got connected with great difficulty and finally it was attended by
one Mr.Nitish and
tone of the customer care chap, Mr.Nitish Sirwani (even full name he was not
prepared to
divulge) >When I told that the matter is pending consideration before THE NODAL
OFFICER, then his immediate reaction was that you ask the Nodal officer to
rectify your complaint himself by visiting your home . When I asked him to put
to his Floor Supervisor, he put me on some horrible music for more than half an
hour and finally after testing my patience for so long , he replied that he
cannot connect me to floor supervisor and banged the phone (this fact can be
checked from your phonetic records even )
It may be informed that Your Lower Officials, it seems have no respect
either for their CUSTOMERS or have a SCANT RESPECT FOR THEIR SENIOR OFFICERS,
AND THAT TOO FOR THE HIGHEST APPELLATE AUTHORITY
The Even say that we don't bother about customers and Mind it THEY ARE
MAKING A COMPLETE MOCKERY OF THE ENTIRE PROCESS TO HELP THEIR CUSTOMERS Ana are
making an ABSOLUTE MOCKERY OF THEIR OFFICERS.
After that I again made a complaint call,which was attended by one
Ms.Shadab (who also refused to give her full name and said "This in my full
name only" ) Anyway , although she has registered my complaint vide Ref No.
6241098 and also said that it is written there that one Mr Ravi, an
engineer, visited my premises and rectified the complaint.
This is to bring it to your SPECIFIC NOTICE than no such person ever
visited my premises yesterday and today to resolve my problem. An appropriate
action is required to be taken against all such DELINQUENT PERSONS, who are out
to bring bad REPUTE to your esteemed organisation. Keeping my options open and
sending a communication for taking Punitive Actions With TRAI & D.D.G Public
Grievances, Deptt. of Communication, Sanchar Bhawan for initiating appropriate
actions , failing which ,move to the APEX Court of the Land for Appropriate
Actions.
Hence Be INFORMED ONCE AGAIN & TAKE APPROPRIATE NOTICE.
Ashok K. Batta, Advocate,C/o JUSTICE R.K.BATTA (R)
For & On Behalf of my Wife, Mrs,. Anita Batta
(The Consumer & Subscriber of Broadband & LAND LINE Phone No.[protected])
Account No 10826939
B -45, Swasthya Vihar, Vikas Marg,
DELHI - 110092
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.











Reply



Forward

























ASHOK BATTA



Nov 14 (5 days ago)













to appellate.ncr










The Nodal Officer,

Airtel, NCR,

DELHI

Dated 14/11/2011



Sub;- Despite my earliar SEVERAL Complaints in respect of my Tel. No.[protected],my problem still remains unsolved and also even after your so called resolving the assurance vide mail dt.07/11/2011





Deer Sir,



Despite my Several Complaints on the subject issue since July-Aug. 2011, wherein my Plan was CHANGED without my request or asking me, for which repeated comlaint/requests had been lodged to correct those HIGHLY INFLATED BILLS, now even after your mail (Enclosed) that the matter has been resolved, I have AGAIN been slapped with the BILL NO.[protected] , again on the WRONG PLAN. And my phone is been regularly disconnected by saying that the Bill is pending to be paid and the same is restored after explaining them their fault of WRONG BILLING< Which is pending resolution before your goodself.



Now after Receipt of the aforesaid WRONG BILL, despite your said mail dt.07/11/2011, I am receving threatening calls daily (EVEN AFTER YOUR SO CALLED, MATTER BEEN RESOLVED ) to deposit the entire BILL (which again been raised of wrong Bill PLan ) within 24 HOURS< FAILING WHICH MY SERVICES SHALL BE DISCONNECTED, which they have also disconnectd even recently. Iasked them to SEND ME THE CORRECTED BILL ON MY OLD COMBO- PLAN of RS. 649.00 (Whch I had for about last 8 YEARS ) and also after GIVING DUE DEDUCTIONS/WAIVER of Ammounts for which my sevices were illegally Disconnected/Withheld by your concerned Departments.....But I was replied by the person concerned (Who did not disclose his Identity) And asked me to DEPOSIT the ENTIRE BILLED AMOUNT (Which is totally wrong) and REFUSED to lend to my request of sending the corrected Bill,with due adjustments and required WAIVER. But instead












On Mon, Nov 7, 2011 at 4:48 PM, <appellate.[protected]@airtel.in> wrote:

Dear Mr. Batta,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email on 25-October-2011 to our appellate office regarding the connection not working issue of your airtel account number 10826939.

We regret the delay in responding to your email.

We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As per telephonic conversation with you, we would like to confirm that, the issue pertaining to the above mentioned complaint has been resolved. In case you continue to face a concern in this regard, please do let us know so that we may further follow up on the same.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Assuring you the best of service.


Warm Regards,
Neha Arora

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: appellate.[protected]@airtel.in
Cc: [protected]@nic.in;[protected]@trai.gov.in
Sent: 25/10/2011 02:35:31 PM
Subject: Despite My Complaint in Respect of Airtel Broadband & Tel No. [protected] to you, My connection gets BARRED Everyday,without informing anything & WITHOUT Waiting to issue any Fresh Bill.

The Nodal Officer.
Airtel NCR,
Delhi.
25.10.2011
Dear Sir,
Sub. Repeated disconnection of my Broadband & Tel No [protected]
Ref. My complaint Dt.24.10.2011 regarding above sub. matter
Despite my subject complaint & complaint under reference, my Internet was again
disconnected yesterday and even today also ,when I checked up,it was not
working. And when I reminded that the matter is pending resolution before the
Nodal officer, then yesterday with great difficulty they started again. And
after sometime it again started giving problems , then I called again to lodge
the complaint, which though was lodged after great difficulty as Mr Rajesh gave
me a Ref no.6182994 at around 12 noon and said it will be rectified by evening.
HOWEVER, none turned up to rectify the same, so I checked up the same around
noon today
when it was got connected with great difficulty and finally it was attended by
one Mr.Nitish and
tone of the customer care chap, Mr.Nitish Sirwani (even full name he was not
prepared to
divulge) >When I told that the matter is pending consideration before THE NODAL
OFFICER, then his immediate reaction was that you ask the Nodal officer to
rectify your complaint himself by visiting your home . When I asked him to put
to his Floor Supervisor, he put me on some horrible music for more than half an
hour and finally after testing my patience for so long , he replied that he
cannot connect me to floor supervisor and banged the phone (this fact can be
checked from your phonetic records even )
It may be informed that Your Lower Officials, it seems have no respect
either for their CUSTOMERS or have a SCANT RESPECT FOR THEIR SENIOR OFFICERS,
AND THAT TOO FOR THE HIGHEST APPELLATE AUTHORITY
The Even say that we don't bother about customers and Mind it THEY ARE
MAKING A COMPLETE MOCKERY OF THE ENTIRE PROCESS TO HELP THEIR CUSTOMERS Ana are
making an ABSOLUTE MOCKERY OF THEIR OFFICERS.
After that I again made a complaint call,which was attended by one
Ms.Shadab (who also refused to give her full name and said "This in my full
name only" ) Anyway , although she has registered my complaint vide Ref No.
6241098 and also said that it is written there that one Mr Ravi, an
engineer, visited my premises and rectified the complaint.
This is to bring it to your SPECIFIC NOTICE than no such person ever
visited my premises yesterday and today to resolve my problem. An appropriate
action is required to be taken against all such DELINQUENT PERSONS, who are out
to bring bad REPUTE to your esteemed organisation. Keeping my options open and
sending a communication for taking Punitive Actions With TRAI & D.D.G Public
Grievances, Deptt. of Communication, Sanchar Bhawan for initiating appropriate
actions , failing which ,move to the APEX Court of the Land for Appropriate
Actions.
Hence Be INFORMED ONCE AGAIN & TAKE APPROPRIATE NOTICE.
Ashok K. Batta, Advocate,C/o JUSTICE R.K.BATTA (R)
For & On Behalf of my Wife, Mrs,. Anita Batta
(The Consumer & Subscriber of Broadband & LAND LINE Phone No.[protected])
Account No 10826939
B -45, Swasthya Vihar, Vikas Marg,
DELHI - 110092
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.









Reply



Forward

























ASHOK BATTA



Nov 14 (5 days ago)













to Mr.Ishwar, Nodal, bcc: ddgpg-dot















[protected] Forwarded message[protected]
From: ASHOK BATTA <[protected]@gmail.com>
Date: Mon, Nov 14, 2011 at 11:14 AM
Subject: Re: DESPITE MY COMPLAINT IN RESPECT OF AIRTEL BROADBAND & TEL NO. [protected] TO YOU, MY CONNECTION GETS BARRED EVERYDAY,WITHOUT INFORMING ANYTHING & WITHOUT WAITING TO ISSUE ANY FRESH BILL. [|BAL|Qrc[protected]|]
To: appellate.[protected]@airtel.in



The Nodal Officer,

Airtel, NCR,

DELHI

Dated 14/11/2011



Sub;- Despite my earlier SEVERAL Complaints in respect of my Tel. No.[protected],my problem still remains unsolved and also even after your so called resolving the assurance vide mail dt.07/11/2011





Deer Sir,



Despite my Several Complaints on the subject issue since July-Aug. 2011, wherein my Plan was CHANGED without my request or asking me, for which repeated complaint/requests had been lodged to correct those HIGHLY INFLATED BILLS, now even after your mail (Enclosed) that the matter has been resolved, I have AGAIN been slapped with the BILL NO.[protected] , again on the WRONG PLAN. And my phone is been regularly disconnected by saying that the Bill is pending to be paid and the same is restored after explaining them their fault of WRONG BILLING< Which is pending resolution before your good self.



Now after Receipt of the aforesaid WRONG BILL, despite your said mail dt.07/11/2011, I am receiving threatening calls daily (EVEN AFTER YOUR SO CALLED, MATTER BEEN RESOLVED ) to deposit the entire BILL (which again been raised of wrong Bill Plan ) within 24 HOURS< FAILING WHICH MY SERVICES SHALL BE DISCONNECTED, which they have also disconnected even recently.I Asked them to SEND ME THE CORRECTED BILL ON MY OLD COMBO- PLAN of RS. 649.00 (Which I had for about last 8 YEARS ) and also after GIVING DUE DEDUCTIONS/WAIVER of Amounts for which my services were illegally Disconnected/Withheld by your concerned Departments.....But I was replied by the person concerned (Who did not disclose his Identity) And asked me to DEPOSIT the ENTIRE BILLED AMOUNT (Which is totally wrong) and REFUSED to lend to my request of sending the corrected Bill,with due adjustments and required WAIVER. But instead threatened that the SERVICES WILL BE BARRED in case I do not pay within 24 HOURS.



Please note that I shall make the payment only when MY ENTIRE CORRECTED BILL in WRITING is sent to me, along with due deductions WAIVERS for the periods for which my services had been repeatedly withheld and were BARRED and for mental harassment, . Now I feel I have been unduly harassed and Agonised for which I am liable to be suitably compensated, failing which I am initiating appropriate AUTHORITIES/ COURTS / FORUMS for Appropriate Actions for enforcement of my constitutional rights and for penal compensation against your organization for your illegal actions and causing me great mental & working harassments besides causing me GREAT MENTAL AGONY.



HENCE TAKE APPROPRIATE NOTICE.



Yours Harassed Customer,



Anita Batta

C/o Justice R. K. Batta(R)

Judicial Member, National Consumer's Redressals' Commission, New Delhi,

B-45, Swasthya Vihar,Delhi- 110092

Airtel A/c No. 10826939

This issue is still Pending and No resolution so far. Though I have raised several complaint tickets in Airtel.

AirTel — Airtel postpaid complaint

Hi,

Ref:[protected]. I switched to airtel from idea last year. Initially I was using 199 plan. Since I am an active user of 3G services I changed my bill plan on december 23, 2011 because my bills were over exceeding. I called customer care on 23rd december and asked the representative to change my bill plan. Representative assured me that my plan will be changed and same will be reflected in next billing cycle. This was never done. For past couple of days I am paying extra money for no fault of mine. Yesterday i called customer care again to change my bill plan.

My question is if the airtel didn't updated the plan as per my say then why I am I supposed to pay extra money. Please check the records from this number and you may get the information. And why I am supposed to call again and again to get my plan updated.

This is highly frsutrating and annoying as when a person is assured that the plan would be updated and he/she starts planning and making calls based on the same. And then at the end of the month you end up paying more.

Thanks,
Shruti

airtel /post paid — Regarding the refund

Hi,

Sorry to write this being the customer of Airtel for more than 10 Years( [protected]- HonnappaGowda)

This regarding to the Post paid connection number : [protected] ( Sahana VP). there is an excess amount paid in the month of April 2012 of the amount of Rs 1055/- through Internet banking for the mentioned connection.

We have requested for the refund in the month of May 2012 , but still we are paying all the as dues without defaulting,.but still as on date we have not received the amount even after calling to the customer care....but no use of that( Compliant numbers as follow 43607801 , [protected], 44142828 as provided by your Customer Care executives ).. Firstly they have sent the chq to the wrong address which is not a corresponding address (Billing address).. ...due to some of your employee negligence,we are suffering.

Make sure same will be transfer to my bank account details as mentioned

ING Vysya Bank KR Road Branch, A/c :[protected].

Please understand in point of customer view & do the needful...Appreciate if the issue resolved in next 2 days'

Namaste Ajay,

This is to inform you that your concern listed on 17 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ajay,

We would like to inform you that your concern listed 17 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel DishTV — Poort Network and Service

I have no network in my DIsh and gave a complaint. Next day no one comes so I call them again.
I get a service request of any engineer visiting after 2 days. So I will be without TV for 4 days.

If Airtel does not have enough technical people why are they selling products. No Signal SLA should be 4 hrs.

Also believe me they have un trained customer care, always says system is slow. Please wait.
-Prashant
[protected]

Dish TV — Dish TV service

I am an Dish TV AMC holder but after repeated reminders to Dish Service Centre they are not attending complaint since more than 25 days.

Pl suggest what should I do ?

airtel dish — Service

My Digital TV service has been disconnected. I am not aware whether fault at wose end but there is no reponse even after several followups with airtel digital tv customer service. repeatedly they are saying it as pin code problem. They have not taken any step to get it rectified. Really airtel digital tv service is worst. I suggest all not to opt this digital tv

AirTel — dish tv

A technical problem occurred to our airtel dish tv, we informed to to service centre but no is taking responsibility, we need to disconnect the DISH TV CONNECTION, do needful

Airtel DishTV — Very poor service - Airtel Dish Tv

Hi,

My sincere advice is not to buy the AIRTEL DISH connection

I purcheased Airtel Dish by calling to customer care. We are calling customer care from last two day's. Installation team members not responding from 48 hours. Very poor service...

--kranti

Hi

This is regarding Airtel DTV service, I have been facing problem since 5days as I am not getting any signal and not abale to watch T V also.I have several time called the customer care but they are not enough serious about the customer problems.Besides their field engineers are not available and not also answering the calls.
We are fadeup calling their customer care as well as field engineers.
Very poor service indeed.

Rana

AirTel — Resumption of d

I have Airtel digital TV connection. My ID no is [protected]. I paid Rs.1000/- through Canara Bank Debit Card on 09/05/2011. The amount is also credited to your account from Canara Bank, Kancheepuram Gandhi Road Branch .While filling my ID number I had wrongly typed it as [protected] instead of [protected]. Because of this error my telecast to my DTH is blocked for the last 3 days. I will be grateful if the problem is rectified from your side and transfer the amount paid to wrongly to my account ID [protected].Kindly do the needful.
Thanks & regards
Andrew A Thangaraj

very poor services & no enqiury on complainn vvvvvvvvery poor

AirTel — complaint regarding services of AIRTEL

Dear all,

I am trying to contact with Airtel customer care since 1 week regarding avtivation of service which is not activated and they reduced my balance for the same.and I am contact them through my cell phone but not getting any response from CUSTOMER CARE OF AIRTEL .

Please look in this matter & resolve same as soon as possible

Thanks & regards
Roshan Y
[protected]

Airtel DishTV — activation

My airtel dish Tv ID No - [protected] , I recharged on 29/07/2011 but it still not getting signal and castumercare Ph No - [protected] & not receiving phone for instruction. Pls take action.

Airtel Dish Tv — balance refund

DATE 23/2/2012
TRANSACTIONID 2B76914E49113782
CONFIRMATIONID [protected]
CUSTMERID [protected]
RS. 200

AirTel — Regarding service

Sir

i ported my number from idea to airtel. my number services were barred and when i inquire about that then they says number was barred due to improper documents. then i submit new documents in airtel office kanpur. then my services are activated. but now again my services are barred now again customer care executives are saying your number was barred due to improper documents.if papers are insufficient then why my number was activated. please help me .
Thanks
Rohit
[protected]

this is totally disgusting service that is provided by the airtel, , , , if they can not solve the problm then they must close thier shop, , , , , aitel is wasting our money

Namaste Mr. Salempur,

This is to inform you that your concern listed on 17 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Salempur,

We would like to inform you that your concern listed 17 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — regarding bill services

Not getting bills on time and instead of taking action .The company is charging penalty for the same as we are not able to pay the bill on time.

Airtel Mobile Services — About Bill

My name is vaibhav Parekh. My mobile number is [protected]. I get every day sms for bill. on 28th i got an sms for bill is 64/- Rs. and on 29th i got an sms for bill 212/-. inspite of i have not calling so many calls and no downloads. then why it is increased 148/- Rs. Pls give me the details as soon as possible. my ph. no. is [protected] and mail me also. my mail id is [protected]@rediffmail.com.

Namaste Mr. Gupta,

This is to inform you that your concern listed on 17 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 17 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 17 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti Airtel — Post Paid connection De Activation With out Notice

With out notice The Airtel Persons Disconnected my post paid connection after complete documents submission also.

airtel plan — new plan

Dear Sir,

Please Tell Me New Airtel New Post Paid Plan on (GOG) Plan My Plan Is GOG 99. And Please tell Me a New GOG OR Other Benefit Plan send My Email Address.


Thanks,


Alpesh Patel

plan change — plan change

ha I am abubakar i want to change the below no plan

[protected] this no plan is Airtel 249 talkathon .i want to change the plan to Airtel 449 talkathon plan

AirTel — About changing a plan

Dear Sir/Madam,
My Moblile number is [protected]
I am conected with unlimited free cug. If i changed my plan to 249 whether i got the same free unlimited cug benefits or not?

Regards,

M.Ranjith kumar

Bharti Airtel — BILL PLAN NOT CHANGED

I have requested for coporate plan to my cell no [protected] . I had deposited all documents & Cheq. since two months . From my bank the payment is also cleared but Bill plan not changed .I have spoken to our service provider DSA but no help is extended & bill plan does not change. Please revert . ASAP

Hi,

my no is -[protected] i have request to chnge my plan but after two months they have chnged that too i have escalated to regional manager level and during this period my billing was too high because plan doesnt changed.

till i'm fighting with reginal manger but he is not at all resaponding, so i've cleared my payment but its very worst service from bharti from top to bottom which i never expected.

simply pre paid plan is good...no need to beg/followup with irresponsible teams.

-Snp

AirTel — Not changing the plan

Sir,
I apply for change the plan from prepaid to postpaid on 16th Dec. 2010, but till now it was not change the plane and I several time I call the executives and the dealing persons. But they every time reply me that it was in process. I ask them it take how many time and at what time it is change my plan.

Regards
G.R.Kihsore
[protected]

Not changing the plan
Sir,
I apply for change the plan from prepaid to postpaid on 16th Dec. 2010, but till now it was not change the plane and I several time I call the executives and the dealing persons. But they every time reply me that it was in process. I ask them it take how many time and at what time it is change my plan. The Prashant Vihar Centre excutive come to my home to collect the address proof and other papers

Regards
G.R.Kihsore
[protected]

AirTel — complain for change plan

i am narendra from sikar rajasthan before 16 month i have purchase airtel dish. my costmer id is [protected] . i take super plan 127 per moth . but last many months airtel change my plan super value 127 to 221 plan without any notice & without my permission . i have loss 100/- per month . i want only super value 127 plan . how can airtel change my plan without any notice any request change plan . now i want refund my money.i have also complain to airtel costumer care but . i have no any solution .please help me solve my problem

--
Narendra Moond
[protected]

AirTel — Regarding changing of plan

My airtel number is [protected].. I applied for mobile portability, frm the customer side i received a call and they gave me the offer of airtel to airtel 10p and other mobile 30 p bt they nit yet activated ant offer for my number.. i'm complaining to them for the past three weeks bt no response from their side.. they are really cheating the customers by saying like this. And to 198 if i call, call is getting disconnected. I dont know wat to do for this. Kindly take action to solve my problem. I'm really suffering for the past three weeks..

BHARATI AIRTEL — Regarding changing of plan

This is again reminder to my previous complaint which has not been solved yet.. My mobile number is [protected].. Still they did not change my mobile plan and everytime the customer service man is asking me a due date of 1 day but it took more than 4 weeks but they did not change the plan on my mobile number.. They dont ever keep up their words.. Really i am very much upset towards their service. Very bad..

AirTel — change in plan

Sir,

With regards to telephonic conversation with your airtel customer care, I hereby wish to change my plan from unlimited to limited for rupees five ninety nine from this date.(28.02.2011). I wish to continue the airtel broadband service, if action for the above said plan is changed at the earliest.

Thanking you,

Yours
R.Muthu vadivu.
28.02.2011.

AirTel — why you change plan

hello sir, first i tell you that my plan is Rs 499/- but last two month your are genrated bill under plan rs. 599 why are you change my plan ? I never send any requst for this plan so i request please change my plan under Rs. 499/- & give me Rs 18+100 =180 adjestment .<br />
otherwise disconnect my connection . Thanking You..<br />
Anil Swraup Pandey, E 2820 raja ji puram Lucknow<br />
Tele No. [protected], [protected]

AirTel — mobile plan change

Dear sir,


My name is mujib shaikh and i work with bharti airtel
as a sales executive 6 year but when i left the job my mobile terrif plan Will be change please return my old
fos plan my mo no
is [protected] if any information given to me please email ( [protected]@gmail.com)

Thanks and regards
m r shaikh

AirTel — changing of the plan

FROM,T.gopalakrishna,my airtel brodband telephone[protected]. My present plan is 549. please change my plan from 549 to 501 unlimited with mbps speed.

AirTel — Plan

Hi sir

This is regarding to my no [protected] I have launched so many time but he did not responded so what can i do ,

Namaste Harjeev,

This is to inform you that your concern listed on 17 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Harjeev,

This is to inform you that your concern listed 17 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Harjeev

We would like to inform you that your concern listed 17 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Ms. Nahata,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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This is the best way by airtel to harras clients.. Pls shift to vodafone, they are far more better than Airtel. I have suffered a bill of Rs 9550 due to airtel not activating data packs in time. From last 1 month i am trying to get it reversed. They are really a cheat company.

PLS GET RID OF AIRTEL ASAP.

THEY SHALL NOT REFUND YOUR AMOUNT...

Namaste Ms. Nahata,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AIRTEL DIGITAL TV — VALIDITY FOR ONE YEAR NOT ALLOWED

I PUCHASED YOUR TV OFFER ON 9.10.09 PACKAGE CODE 391 ONE YEAR SOUTH PACK IN TAMIL.BUT MY OFFER IS NOT ALLOWED. IT IS TERMINATED. I HAVE PAID 1750+INSTALATION CHARGES. MY ID NO.IS [protected] PLEASE SETTLE MY MATTER AT THE EARLIEST PLEASE.

Namaste Mr. Chatterjee,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Chatterjee,

This is with reference to your post dated 16 -Aug.'13. We tried calling you multiple time to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details/Convenient time to call at airtel.[protected]@in.airtel.com.

Looking forward to hearing from you.

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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This issue has been resolved.You can close the incident

Airtel — disterbens

i am biju from doha qatar [protected] thiss nomber is disterbing eny time for my home pl action and pl deatail nexte not disterbing for more eny home eny pepple

Airtel — 9810749861

charging money from balance of my phone without any reason.
on asking consumer care, no satisfactory answer.
credit money back on my phone as soon as possible or else i'll take a strict legal action and change my connection.

Airtel Broadband — Airtel Broadband not working

Hi,


This is Mohan, Am using Airtel land line[protected] more than 2 years, But am getting very worst service for last few months, each month more than 7 to 10 days its not working, When we create complaints with customer care, they are closing with out confirmation/resolve the issue. Even am noticing Airtel is charging too much amount compare with other vendor.

Please anyone suggest, what is the other network other than that Airtel for broadband?

Thanks in advance...
R.Mohan

I haven't had this much problem dude but their connection is too bad.. Too much cost too! Sad to see airtel doin this.

Namaste Mr. Sengupta,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Received another call from the same number (most probably from the same person) dated 22/8/13 - 3.20.
Hello Mr Rakesh Kumar.

Are you a real person, or just a bot who keeps posting everywhere to prevent mis-rep management? LOL you guys are pathetic. Guys beware before purchasing anything from Airtel.

Namaste Mr. Sengupta,

We would like to inform you that your concern listed 16 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Is that what you call "Resolved"?


Namaste,

This is with reference to your communication dated 16th August 2013, regarding billing related concern for your airtel broadband connection xxxxxxxxxx

We would like to inform you that, post validation of our records, it has been established that, the charges levied are valid and correct as per the usage initiated from your part and tariff plan opted.

Further; the outstanding amount reflecting towards the airtel account in question is for Rs 1290.86, for which; we hereby request you to make payment at the earliest.

For any further queries, you may get in touch with us at airtel.[protected]@in.airtel.com.

Because you people are not going to solve my problem, I am going to post this everywhere including blackhatworld.com to ensure that your broadband service is ruined. I don't care spending 1200 rupees as I earn a lot more per day, but I am not going to give it to you as this is your greediness for which your customer care representative did not cancel my account even after I called them during the first cycle and even after having a long a 30 minutes conversation, I they did not cancel my account.
You people surely know what online reputation management means don't you? It is my job too ;)

Now tackle what I will be providing you with.
Thanks

Because you people are not going to solve my problem, I am going to post this everywhere including blackhatworld.com to ensure that your service is ruined. I don't care spending 1200 rupees, but I am not going to give it to you as this is your greediness for which your customer care representative did not cancel my account even after I called them during the first cycle and even after having a long a 30 minutes conversation, I they did not cancel my account.
You people surely know what online reputation management means don't you? It is my job too ;)

Now tackle what I will be providing you with.
Thanks

I came to Bangalore one month ago and bought a Airtel sim card. on 13/8/2013, I recharged with Rs. 83 and got no talk time or any other recharge. The customer care says that 83 Rs. is only for new customers and hence my 83 Rs. is waste and will not get any recharge. Also the girl at customer care helpline was so rude and says it is my mistake that I did not ask that how to recharge.
Please look into the matter.
Thank You.
Meeta Ramnani,
trainee Journalist,
IIJNM

Namaste Ms. Ramnani,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Ramnani,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Please work on my complain:
Name: Meeta Ramnani
Number: [protected]
Thankyou.

Namaste Ms. Ramnani,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Ramnani,

We would like to inform you that your concern listed 21 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Phone not working

Our phone is not working and airtel is not resolving the issue, we had lodged complain to airtel on 18/5/11.

Phone No:[protected]
Complain No. 46500150 Dt.18/5/2011
Company name :- NSG Impex Pvt Ltd.
Contact Person;- Ankit Kumar Agrawal
Alternate No. [protected]

Namaste Mr. Mathew,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Mathew,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Chakole,

Further to our discussion dated 16 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Dear Sir,

This is the first reminder against my complaint.

I am facing so much of problem with my current network. If you can not be resolve this problem then please clear as i will have to set up my mind to change with any other network instead of your service.

PLEASE CLEAR THIS ISSUE AND TAKE NECESSARY ACTION.

Regards,
Dhanraj S. Chakole
Jain Road,
Kandri Kanhan,
Teh. Parseoni, Dist. Nagpur.
M: +91-[protected]
Alternet No.: +91-[protected]
Email Id: [protected]@gmail.com

Namaste Mr. Chakole,

We will get this checked and update you at the earliest.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Chakole,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Anees,

This is to inform you that your concern listed on 16 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Anees,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hello,

I've sent an email to airtel.[protected]@in.airtel.com with my contact details, referencing this post. Please contact me.

Thanks,
Anees

Reliance — call history after Aug 09

sir,
am a soldier of indian army, i have some domestical problems about the reliance about conncetion and you are also requested for the call details of My reliance connection No [protected] from Aug 2009 to 15 Nov 2009.


Yours faithfully

Bagyesh Kumar PK

Airtel — want to know details

i want to know the details of this airtel no [protected], who has cheated my family by taking Rs. 10,000/- loan fees. v r very poor, to pay him the loan fees i took cash from sum other person, now i am in problem, pls help me to get all his details. i will be very greatfull to u.

Reliance — regarding call history

can i get the details of incoming and outgoing calls of this month of my mobile phone no.[protected]reliance) registered in name of sunjeet gupta,if so or any other way kindly revert back to me at sunjeet.[protected]@gmail.com,thanks

regards
sunjeet gupta

Reliance — Not getting call history

Dear Sir,

My Reliance number is [protected] and I am regular customer of Reliance more than a 14 years.

I need my Reliance call detail time from 1st june 2009 to May 2010.

I need to know roming account details as well from which state and by which user has done calls on my cell. As it is very imporatnt please coperate with me. Please send to my mail id all in comming and outgoing telephone number.

Please reply me as early as possible. or email me bhakti.[protected]@gmail.com

Thanks & Regards,
Bhakti M:(+91)[protected]

AirTel — regarding call history

Dear Sir,
My name is deepak sharma, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from february 2010 i am ready to pay applicable charges.please can you send through by my e-mail ID deepakbk4yahoo.com.
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you

Reliance — call

i want to know the call detail of my reliance prepaid no. [protected] of last two month so plz arrenge the call detail of these no.as early as possible. my email id is [protected]@gmail.com

Airtel — airtel call history

hi
i want call history for airtel number for last week

if it is possible contact me on my email [protected]@gmail.com or give me your number i will call you

its urgent. will pay you too

thanks

Reliance — phone number

sir,
i am so irritate by this number [protected].
plz give me ful information about this number.
thank you

telephone — call History

Dear Sir,
My idea number is [protected]
I need my idea call detail time from 1 oct 2012 to 28 novmber 2012 please send to my mail id all in comming and outgoing telephone number also need
Regards,
shkar singh
email id [protected]@yahoo.co.in

Namaste Mr. Rizvi,

This is to inform you that your concern listed on 14 Aug. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Namaste Mr. Rizvi,

We would like to inform you that your concern listed 14 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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refund — Refund

PNR NO. [protected]. Rly case No. 5368. Please arrange to refund at the earlist.

s.Vijayaraghavan

Refund Amount — Refund Amount

Hi,

I had booked the 3A ticket for 3 people from Manmad Junction to Bangalore City.

I had booked through online 3 months back and 2 got confirmed and one was in waiting list. After 3 months also it was waiting list 1 and not got confirmed. i came to know on the travelling date. When i got inside the train the TT told me Since it is E-Ticket he cant do anything and money will get reimbursed and he told to me to confirm in sleeper, they put fine and you will get seat. But the Sleeper TT told he cant do that. atlast my condition was na ghar ka na ghat ka.

I didnt got seat in AC nor in Sleeper.

It is happening from last so many times.

Kindly let me know what is the procedure for refund. even i had filed TDR also.

and also i need to know when the people wont get any proper feedback why the hell they keep online tickets.

Regards,
Mayuri

AirTel — Phone not operating

Dear Sir

My mobile ([protected]) is not working due to pin lock protection.
Kindly do the needful for the working of the mobile

thanks and regards
S. Selvakumaran
[protected]

AirTel — internet and phone

we are not satisfied with our airtel landline and internet connection.from the first day,we are facing problem because of internet..our airtel number is [protected]....our landline is dead......we have given many complaints regarding this but no response....please look into this matter.

AirTel — Phone not working

Our phone at K-71 Sarita Vihar New Delhi phone no 40540427 is not in a working condition .You are requested to change the instrument

AirTel — Subscription not applied:

Dear Sir/Maam,
Recently i have been getting unauthorized charges from airtel from an sms called gclub.in i have not even subscribed to them i dont know even who these people are and they are charging me without my notice please do something.My mobile number [protected].
I will be more than obliged and grateful if you assisted me with this issue.

Thanking You
Yours Faithfully
Priya Moti

I am also getting this type of mail i don't know what should i do

AirTel — IP T.V. is not working

I resident of jyoti kiran society sector-pi,house no.64.i have alredy complained on 25th january 2011 { complain no. is 42330844, date- 25thy january'2011}.
but tv is not working till now and today is 31st of january'2011.if you are not able to attend this complain then i am going to disconnect your airtel broadband facility as your service is very very poor i am not interested to continue your service.return my all amout with interest. and if the procedure will be same then i will not avail the airtel facility in future.

from
R.K.VERMA.
HOUSE NO. 64
JYOTIKIRAN SOCIETY
GERATER NOIDA.MOB. NO.- [protected].
EMAIL: jas.[protected]@gmail.com

Airtel / Airtel IPTV — complaint against Airtel IPTV

I'm a resident of Bangalore & my Airtel account no. is 15802366.

12th July: I had enrolled for an Airtel IPTV connection (Bill/CEF No. TBLR: 263287). I had even paid the installation amount of Rs.999 by cheque. I was informed that I will get the IPTV connection in a week. I waited for almost one and half months and nothing happened.

Aug 25: I registered a complaint (reference no. 2943608) with Airtel, there was no response!

Sept 2 to Sept 10: The complaint was followed by 3 mails to Airtel's Nodal Officers (nodal.[protected]@airtel.in). Again, other than the nodal officers apologizing and ensuring me that the complaint has been forwarded to the concerned department, nothing happened!!

Sept 16: Unsatisfied with the response from Nodal Officer, I mailed the Airtel's Appellate Officer (nodal.[protected]@airtel.in.) giving all the details and the delay caused.

Sept 20: Another complaint was registered by Appellate Officer (reference no. 4378098) and I was told that it will be processed by 21st Sep 11.

While I got a call that it will be installed on the very same day, nobody came for installation.

Sept 21: Frustrated, I again mailed the Appellate Officer that I wouldn't prefer to get an IPTV connection after all these fuss and requested for refund of my money.

Sep 24: Appellate Officer replied stating that the delay is caused due to technical issue. On the same day I replied back again insisting on a refund of my money.

Sep 28: Appellate Officer registered a complaint (reference no. 4829284) and mentioned that it will be processed by 29th Sep 11.

Oct 27: I got a call from Airtel again regarding my very first complaint registered on Aug 25!!!

Every small thing takes months & months of time. Neither they are interested in providing an IPTV connection and even least bothered to refund my money even after one month of registering the complaint for refund!!!

Namaste Mr. Rawat,

This is to inform you that your concern listed on 14 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Team now it more than 20 days and 3 days of your information .. are we really serious to look this matter .. or customer has look other option ..

Namaste Mr. Rawat,

Further to our discussion dated 14 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Rawat,

We would like to inform you that your concern listed 14 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti Airtel Limited — GPRS OF 9860273528

Inter Net data card in the name of Swaraj India industries
Airtel number is – [protected],
GPRS is not-OK for this number, for last 2 days, no proper response on 121,

Bharti Airtel — Bharti - Airtel Billing Problem

I have the broadband services from Airtel and using it for almost 4yrs. My monthly bill will not exceed more than INR1300~1500. For the last 2 months,i'm getting high bill amount.

In fact, i was on a business trip outside India for 15days. There was no-one at my home to use Internet. The broadband modem was completely switched off during this time and still Airtel charged me around INR3500(for the 15ddays).

I have been following it up with many times(thru email and Customer Care contact no) and not getting proper response. They are insisting me to pay the outstanding without even listening to me.

I have asked for a CDR type report to check the usage and they are not sending it to me. As a consumer/customer, we all have enough rights to ask them.We are in the Communication/Internet era.

I'm completely fedup now and just removed all the connections at my home.

Be careful. In India, most of the services industry are trying to cheat end customersas if the end-customers may not question/raise voice.

Regards
Karthik

AirTel — airtel billing problem

the bill is not coming on proper time
and the current bill has still not come
and we want the paper bill not the e-bill as we dont hace e-bankin

Namaste (JVS India),

This is to inform you that your concern listed on 14 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste (JVS India),

We would like to inform you that your concern listed 14 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel brad band Service — Extortion of money be changing plans

They changed 256 KBPS ar Rs.549/ PM to Rs.799/PM without any information to me. Very unethical business stye.

Airtel — AIRTEL NEW CONNECTION FRAUD / SCAM

I Purchased a new Airtel Mobile Post paid Connection : [protected] on 18th Aug 2009.

I beleive that there is Fraudulent activity against me from Airtel / Airtel reseller

Some one from Airtel, The Person name was Ashok and I believe he was from Karshni Solution as it is written on receipt took my self attested documents and Rs500 against a new mobile connection: [protected]. In return they provided me receipts with fake number on it which either does not exist or no one answer these phone.

The no. [protected] belongs to some one named Subhash as per the information provided by 121 Airtel customer care.

I beleive that my documents are miss used, as no one returned my documents or Rs 500 and same phone number is active but with some one else.

No apology for this misconduct by Airtel or their representatives. also they blocked my other no. i was calling them from.

what are my options here, should i inform police, as i dont want some one on my door after couple of months creating scene as my documents are in wrong hands

what are my options here?

Rila

Airtel — Not received my money even after cancellation

Sir,

I purchased a DTH from City Centre Kolkata from Airtel showroom. Later on I decided to cancel the same.
The person from whom I purchased the DTH is not available on phone, so I connected to Airtel customer service at[protected]. This service is extremely poor and I really struggled to talk to a representative.
They deliberately discoonnect the phone after saying hello and I lost almost Rs 100 in calling Airtel customer care.

After a lot of effort, I could able to talk to a representative, who promised me that the money Rs 1690 /- will be sent to me in my address as a DD in next 24 hours, but it never happened so far.

My airtel customer number is - [protected] and I can be reachable at [protected]

Biraja

Namaste Rudraksh,

This is to inform you that your concern listed on 14 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Rudraksh,

Further to our discussion dated 14 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rudraksh,

We would like to inform you that your concern listed 14 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Connection — deactivation

I purchased airtel connection from mobile store at dilshad garden metro station. on 21 .6 .2010 phnone no. [protected] it was deactivated after a week. stating that airtel has not recived the documents. on request of mobile store i again summited documents on 29. 06 . 2010 but still my connection has not been activated. plz do the need full


DR GURBACHAN SINGH
A-183/F1 SHALIMAR GARDEN EX-II SAHIBABAD
ANOTHER CONTACT NO. [protected]

Airtel Internet Connection — we have paid the money but no response

Hello sir/madam,

This is S.K.Devarajan from Aminjikarai,chennai.we have paid amount of rs.1000 as a first month bill for airtel internet connection nearly 10 days ago.But still the connection is not given.your colegues are not even giviing good response in phone.i dint expect this worst response from you.so kindly give the connection within tomorrow or else refund out money.Waiting for your fast respons.The details are as follows

AIRTEL EXECUTIVE NAME-V.MURUGAN

AIRTEL MANAGER NAME -VIJAYA KUMAR

OUR ADDRESS -15/7,lime klin street,aminjikarai,chennai-29.

MOB -[protected]

Namaste Harsha,

This is to inform you that your concern listed on 13 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Harsha,

This is to inform you that your concern listed 13 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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