Airtel Complaints & Reviews

dear sir,
I "santosh ashok dange"mob no-[protected],sim no[protected],ulternate no-[protected],I want to complaint brl airtel gallery.
airtel office add-airtel relationship center,shapeinn marketing,shop no 1/2,mangal kunj,s.v.road opp indraprasth,borivali(w)-62.This mobile number was reliance gsm but I port this number in airtel for postpaid.I fill the form&given document &submitt on date 3/6/13,but till now this number is not activate.In my mobile network is there,i contact call center-59059 they are saying no details are update.I have contact brl airtel gallery but they are not responding.my request please you take this matter serously &take action&activate my this number.receipt scan copy is attached.



regards
dange
[protected]

Airtel Set top Box not working - despite of repeated complains, no one is addressing the issue.

My Set top is not working since 28th June, I logged complain for the same, for which I got return call on 1st July and given the compain number[protected] but till 18th july today its not been addressed. Airtel customer care number does not work, I called more than 50 times, out of which only 4-5 times I am able to reach the support person. Call get disconnected in between, its so frustrating, no one bother to call you back again Here is the list of complain number I got so far -

[protected]st July
[protected]th July
[protected]th July

But so far issue is not fixed. I have left with no choice to find out a way to reach some one whoc can help. Is Airtel really care thier customer ?

You after sale support sucks , I mean it.

My customer id is -[protected]
Area is - Ghaziabad

-Rohit

Dear I had a sim of airtel postpaid and i stopped using that in march 2013. in may i got a bill of 6500 and i got call from airtel executive and in 28th may i filled that bill and asked that person to discontinue my services and he agree that.
Now that person is not picking my call and bill is again generated.
What to do.please help.

I had taken a prepaid connection with Airtel-West Bengal circle at Gangtok on 13 /07/2013. They promised that it will be activated in 48 hrs, the problem is that my SIM (MSISON [protected],IMSI [protected],ICCID[protected]) is not activated till now.
When I call ([protected]) the customer care representatives they never response to solve my problem. They are not returning my documents and money .They use such documents to provide fake connections to criminals and terrorists. I request this forum, TRI and national security agencies to look into the matter as this problem is very common in this area, many people are suffering because of fraudulent activity of local Airtel retailers.

Ajit Kr. Hazarika , Gangtok

Guys,

An interesting fact about Airtel.

My Airtel mobile number has been de-activated which I was using for more than 5 years. Whenever required, I have submitted all the relevant papers at Customer care center. When I tried calling number it says that “Number is not in use” even same message conveyed to me by Airtel office in Kellys. Still, number has not been given to anyone. So I have requested them please block it this number for me.

I have keep sending email for more than a 1.5 months to all your nodal officers and visiting chennai Airtel office in different places. (last visit with Kellys branch) but nobody response even from Nodal office I didn’t receive any call or update.
(Ref. Email ID :'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com)
Finally, I have decided to post on internet and use social media to catch hold of Airtel and get my number as I have given this number to maximum places. Eventually I have posted in Airtel India facebook page. I have started getting call from Airtel and they are interested in listening to my problem and informed me they will call back. The major problem which I came across with, different people from different number they will call so you cannot recognize their name.
(Ref. Call Received No’s: +[protected], [protected], [protected], +[protected], [protected], [protected], [protected])

Note: If you call back they won’t pickup your call.

However I thought they are going to resolve my issue so being an polite accepting calls. But when finally they told me that my number has been allocated to someone else. I have asked them reason why? They do not have answer for that. I mentioned that I have sent you couple of emails and informed to block it and don’t give to anyone.

My 2 Q:
• I have initimated well in advace to block my number then why you have given to someone?
• I have received a call on 9th Jun 2013 so as per TRAI law you cannot deactivate my number. What is reason for deactivating it?

Above question they were failed to respond because they do not have complete detail for my account from Airtel. Then, I asked them being Airtel executive how come you do not have information? Their answer to this question surprised me that they are not from Airtel family. This work has been outsource to them so they will not having all information. In this case, it’s purely fraud they are playing with customer of Airtel. Without having complete information how can they address customer queries?

One more information shocked, One of executives told me that share all email which I have sent to nodal and Airtel offices. She gave me one email ID : airtel.[protected]@gmail.com so I have forwarded all email to same ID. When I told even we have sent you email she completely denied saying that they have not receive any email from me not to Airtel presence neither Nodal officer. So I got doubt, because email have never been bounced then why she is telling like this. So I sent FB message asking “airtel.[protected]@gmail.com” is that Airtel ID? Because why airtel want to use gmail ID?

This is a big fraud I came to my life till now. I was wondering, for how many people they will be doing like this and collecting data to their personal email ID and selling it off? Deactivating number and giving to somebody for self benefits.

BEWARE OF THIS FRAUD!!!

Once I get time I will sue them to consumer court as I have collected all evidence even phone calls. I AM STILL ON!!

Emails:
'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com

Phone:
+[protected], [protected], [protected], +[protected], [protected], [protected], [protected]

Sir,
[protected] (Yogesh From Gujrat) this number is Calling me and harassed using vulgar comment,
so pls provide me the Actual detail about this number so that i can do something otherwise pls help me by blocking this number from calling me.
pls help me i m in trouble thank you.

I am paying 250 rupees and more for 3G services on my phone round the clock but the 3G network is available only sometimes; all other times it is 2g network on my phone. This is false advertising and selling services to customers with fake promises.

Here are all the Service Requests that were raised in the past few months by me not not resolved. And have been closed on their own without verifying with me.

50801067
50805279
50808839
50947237
51002201
51015835
51109827
51119516
51628047

I may have missed a few. Nonetheless I am sure you get my point.

Airtel has now barred my outgoing calls and sms and so called "3g" services on my number since I have not paid bills for two months.
I have not paid the bills deliberately and have been asking them to resolve their 3g issues and not bill me for services not provided.
Yet after two months they keep chanting the same "airtel support person came to your house and fixed it".
Now why would an airtel support staff need a visit to my house if it a cellphone issue and the network is not available everywhere in the city.
Airtel is harassing me to pay bills every second day with incessant calls and messages. But nothing about the service requests I have raised.

Please address this issue.

Some unknown, calling from numbers - [protected] and [protected] , keeps disturbing me during late nights. Every time, he calls me, he sounds drunken. On first call, I asked his name, he messaged SWAPAN MUKHERJEE. (I don't know anybody of this name.) Except for the first call, I've never spoken back. He has been doing this since around last twenty days. Initially, he used to call from the no. [protected], but when after a couple of times, I started rejecting his calls, he began with the other no.[protected]. I request, to take some serious action against this person, because, restricting only these two numbers wouldn't be helpful, as he might start with a third no. Please do the needful , as early as possible.

Dear All,


Good Day!


I recharge below plan every month,


Internet-Mail
Service Rs. 399 30 days Unlimited emails (POP/IMAP) + Instant
Messaging + Internet Browsing

and for past two months I receive a pop up message by which Airtel deducts at an average of 20 ps every time.

I contacted Blackberry customer care at +[protected] and for contacting the normal charges is 50 ps/ 3 Mins, and the service provider deduct around 98 ps / min. That too they are not responding to our quires and try to justify.

Further if ask to connect to the superior, they never answer the call.


Really I regret, do no what action to be taken against them. I

Dear Sir/Madam,

I am using Airtel boradband connection. It was inactive since febraury 2013. I moved to new location within the city and asked them to cancel the connection. They said they will shift the connection. i said ok for that. However they said that it is not possible to give the connection in new location due to port issue. Since then they kept on dragging the issue and never gave the connection in my new location. But for this period they charged me the regular amount. It is INR. 1092.72.

Here is the list of complaints i gave.

Date - Complaint number
23/04/2013 - 31810660
13/05/2013 - 32684240
16/05/2013 - 32836384
28/05/2013 - 33335920
01/06/2013 - 33527008
03/06/2013 - 33598940
05/06/2013 - 33715984

Now they complained in Delhi court it seems. And all of a sudden one lawyer called from delhi court and told that if dont make the payment by tody afternoon i will be charged INR. 22000/-. With the fear i paid INR. 1092.72

Now i want to fight in consumer court. I need justice.

Best Regards,
Ashok Reddy Soma
ashok.[protected]@gmail.com
[protected]

I am sufferer of poor service and customer care by AIRTEL.


I made more then 100 calls at various contact numbers with airtel...121 54321, 57878, 543211(charges 3 per min) for one simple request of changing my hello tune. Instead of taking request they transfer me here and there only to disconnect my cxall. And in whole this process i have wasted more then Rs 100 and plenty of energy.

They have promised for call back but never turn up.

Every day my unbilled ussage rise like min 200 every day. and i get calls from airtel to pay without even knowing that not bill since begining of the servive is delayed.

Airtel was good 5 years back but now it sucks in all ways.

I cant fight with them to improve their service but i can change my operator.

I am forced to apply for MNP.

This month bill would be my last bill with airtel.

Regards,
Arvind Mann
[protected]
[protected]@gmail.com
Gurgaon Hayrana

Hi,

I am v.Ramesh reddy from bangalore.I had taken a prepaid connection with airtel - ap circle on saturday i.E,. 14/07/2013. They have told that it will be activated in 48 hrs, the problem is that my sim is not activated till now.When iam calling the customer care representatives they are not responding.If we are calling them repeatedly, now they are telling that u have to take a new connection again.I had asked them that iam residing in bangalore and i wont go to bangalore for next coming 10 days, then how can i take connection?? They people are saying that v r helpless sir. U must take a new connection again.



For taking a new connection i have to go to andhra again, by wasting my tym nd keeping leave for office.



This is what they r doing.


Now a days airtel is becoming the worst in terms of customer service.They people vl look only for new connection nd money.

Hi,
My Airtel 2G Internet is disconnecting since last few days. I have recharged for Rs 125/-. for 1 GB Data. I have balance also. Still Internet is not connecting. I called customer care, they say Internet settings may be the problem, they sent it and as per there advice I restarted my handset, still Internet is not connecting. There is no issue of balance, internet settings, range. Everything is fine, but internet is not connecting.
Please resolve my problem.
Thanks,
Amit.([protected])

We requested for the activation of Static IP Service on our corporate landline number i.e.[protected] few months back (please refer to the trailing mail for the exact date & time). As usual with Airtel it was taking a long time, so I contacted 121 to check the service request status the same day, I was given the option to deactivate the service by them, assurance that we won't be charged any amount. But, the same amount i.e. Rs. 5, 000 + taxes, etc.'s reflecting in our bills till date, I even contacted Airtel Appellate Team regarding the issue, received a mail that the issue will be resolved within the next 4 days (automated mail) but still waiting for a call from them. Finally, Airtel has barred our services.

Wish, if there was FLP Service (Fixed-Line Portability Service) in India.

Warm Regards,
Vikas Chadha
Sr. HR Executive
Brisanzia Technologies Pvt. Ltd.
Mob.: +91 - [protected]
Email: [protected]@brisanzia.com

Dear sir.
i have recharge (on this no. [protected]) of night peak with RS 21 on 16 July (0:25)mid-night on your online Site airtel prepaid recharge.
as their show that tha banifit of this recharge is as the call rate of night calling (11pm to 6am) is RS 1 for 20 min. but after this recharge the banifir is not given on my no and and paid me as per second call rate please help me and give me a benifit as shown their....
Regards,
Narendra kumar

I applied for new connection on 9/7/2013 with number [protected]. On repeated requests to the vendor, I have not been able to get the connection activated till today. I am highly disappointed with the delay at your part. Please do the needful at earliest.

sir i have a mobile prepaid connection on Airtel [protected] .when[protected] i got message and reduce my balence account which above 60 rs..then i call customercare they give me feedback that is hellotune activation and song downloads ..Sir i d'dnt chose any hellotune and download songs.. Sir i want my account balence recreative
faith fully
shiju.s

To : The Appellate and Nodal Office, Karnataka Circle, Airtel India (Mr.Mark Tavares and The Nodal Officer)
Copy : Mr.Gopal Vittal, CEO, Airtel India

I am not sure if I am reaching the right authorities at Airtel…but, I guess this case needs the attention it deserves.

My name is Shajesh Menon and I am based in Bangalore. If you check my credentials and case history, I have been your customer for the last decade or more. My primary mobile number (+[protected] was procured even before Airtel came into Karnataka…you could trace it back to the JTM relationship (eventually bought over by Airtel). I also have an add-on connection tied back to this primary number.

This mail however, is in eagerness to sort an impending problem with Airtel's billing department. I had a broadband connection at home ([protected]_kk) for more than 2 years. You can also check my payment history…not once was there a default or late fee. The story only begins here…I head a Marketing Company (private limited) and on my insistence, we have subscribed to PRI Lines, Wi-fi broadband connections in our office…in fact, we have subscribed for 24 PRI Lines (as part of our contact centre investment).

Here too, you can check our account numbers for various services from Airtel:

[protected]
[protected]
[protected]
16088922
[protected]
Addiitonal corporate mobile connection – [protected]

On an average, I (including my personal and enterprise bills) pay up roughly 50-60,000 per month or more. What I have been meted out with in the name of customer service is uphauling, least to say. And it is disturbing since the entire issue is completely baseless and born out of the billing department's inefficiency and ineptness to track and maintain desirable levels of service.

The issue – the broadband connection at my home ([protected]_kk) was applied in my spouse's name (Mrs. Binitha Shajesh). We moved our house in December '12 and I promptly informed Airtel customer care to disconnect the line (The connection is inactive for the last 7 months). I received multiple calls from your team and was asked to hold on to the connection…since I was promised a re-location (wi-fi broadband…I even contemplated taking a 4G LTE). This whole episode took more than a month…and when I eventually realised that Airtel does not have connectivity in my new location…I wrote formal mails to Airtel Customer Care to disconnect the broadband number. The last possible bill (dated February '12) was also paid.

We started receiving annoying, threatening calls starting March…and we repeatedly informed that the line is disconnected and we are not liable to pay. We kept insisting to be not bothered…but the calls continued. The last mail (received last Friday - 12th July) was again a threat of legal action sent to my wife's email ID for a case that we thought is long buried and forgotten.

I have been a staunch supporter of Airtel…inspite of repeated influences from your competition and constant recommendations from peers to switch to other service providers. But with this episode, I am inclined to seriously consider a switch over and get onto a social overdrive against Airtel services. This whole episode has caused enough and more heartburn…and I am very clear that I will close the case only after taking it up with Consumer Forums and the social media (should also highlight I run a digital strategy and marketing company…and have a voice of repute on social media with my regular blogs and community engagements).

Will await your response to this complaint…and seriously look forward to Airtel sorting this disconnect. For starts, I am keen to stop these unnecessary and unwarranted follow-ups (I got a call today evening too..presuming from your collection agency - the tone was "Are you paying the bill...?"....I said "No"..."Ok...then face consequences")

Signed-

Shajesh Menon
+[protected]
Bangalore, Karnataka

Dear Team,

Myself Prakash Sarkar from Lucknow. I got a call from [protected] name Miss Anjali sharma on dated 16 july. She introduced herself as she is calling from Teeshazzari court Delhi and informed me to deposit Rs 1657 to Airtel otherwise you will be arrested under fraud n 420 case. I asked her for more details but she given me another num ([protected] priya chauhan) to get more details. Then I talked to her and came to know that a number [protected] was issued by my name and his bill is due till today.
I am getting continuously threatening calls from miss Anjali sharma [protected].
please intervene in this matter and help me.
The billing address of that number is not my personal. Also the notices from Airtel were used going on other address which is not my.
On the same day i visited to airtel customer care center and discussed the matter but they dint entertain me and advised me to talk Mr Somendra who is in Legal dept in Airtel. Then i talked to Mr somendra for the same concern, he asked me the numbers from which I was getting threatening calls but nothing happen. Still i am getting threatening calls from Miss Anjali sharma [protected].

My concern is that why big corporate companies harassing innocent citizens in a democratic country?
Why telecom companies (Airtel ) issuing postpaid nums without verifying the person and his address?
What should a normal citizen do in this situation?
These type of negligence can lead to terrorism activities also.


Dear Team, please please help me in this case.

Regards

Prakash Sarkar
mob [protected]