Airtel Complaints & Reviews

ir again Airtel done an unauthorized deduction as i have not done any paid games download from my mobile but AIRTEL have deducted inr 50.00 from my mobile @ 18.34 pm on 24h July 2013 and also on today @18.12Pm they have deducted rs 25 mentioning value added pack,again three other deductions have been made , and all the details has been attached on add photo link please go thru the matter

so far my knowledge concern airtel has a program to deduct unused amount from customer periodically by cheating us,
this is the fifth consecutive unauthorized deduction from my account the first two has reverted and they have not taken any action to revert the next three deductions .

so please return my amount as i have not even use this service, but when i dial customer care no body is lifting the phone after deducting the prescribed .00.50 INR for 3 min,
but as per govt policy the complaint should lodge @198 without any charge, but the airtel is deducting the amount and not connecting to any customer care persons, this is also illegal, this is the repeated and deduction within this week but airtel has returned my previous deduction under same category which was deducted on 7th july and reversed on 10th july, so please do not repeat the same harassment to a genuine customer.

NOTE
: ALL THE PREVIOUD BALANCES HAS CREDITED BACK TO MY ACCOUNT BUT AGAIN FROM YESTERDAY THEY HAVE WIPED AWAY MY ACCOUNT BALANCES LEAVING ONLY INR 3.18 . THIS IS MY 7TH REMINDER TO AIRTEL TO CASH BACK MY AMOUNT AND NOT TO REPEAT THESE SAME CHEATING PRACTICES.


cell no:[protected]

mohan mardraj 25th july 21.55 pm

Dear Sir,

I have two Post paid mobile connections with Bharati Airtel as below - I have been trying to sort out the problem from past three months by sending mails and contacting the via phone and there is no proper response and finally they said they issue a notice on my connection.

This guys are damaging the name of "NOTICE", If we are trying to escape to make the payment or avoiding your calls or mails replying then you take legal action. I have been replying all my mails and contacted twice with Pradeep who work in part of Corporate.CollectionsKK team and explained my background of this pending bills, he said ok and agreed with my points and he said he will come back to me on this but I never see his mail or call from him. I called from different country from UK and charged for Rs. 250 and not bothered for that but even contacting and explaining the problem there is no proper response.

Regards to [protected] I have made full settlement in March Second week in KR Puram Airtel Store and the same day I went to Indira Nagar store to submit the form to convert the connection from postpaid to Prepaid and called Airtel team to request for cancellation everything went fine that day.

When I made payment in KR Puram Store they said there is no pending amount and you will not get bill anymore.

Then later I received the bill for April month and they requesting to make the payment, I am not going to make payment for this account which I never used the service after my final settlement . It's there problem and they have not cancelled the bill after my request also.

Regards to [protected], I am happy to pay the bill, But I would require a accurate bill, Because I made the full settlement on March 2nd week on the same day I went to Indira Nagar store and submitted the form to convert the connection from post paid to prepaid. Due to my abroad travel date extended I have used this connection to make calls so I am happy to pay this bill. but not for the current outstanding which they are showing because when I made final settlement on March 2nd week I paid without discount on my connection. So on my next bill I would expect some discount need to be credited to my account which every I made final settlement without discount.

I told them settle these both connections together so that I can make the payment .. but no one is responding properly and harassing me on this.
I would request you to kindly help me on this...

Thanks,

Hari

I have submited my application 3 times in airtel office for porting my tata Docomo no([protected]) to Airtel and i have not received any confirmation from airtel side nor tata docomo side , i have been creating request everyday for the status.Airtel customer care executive via email asked me these details again no response from them yet:
*Name of the executive: Deepak(deepak.[protected]@in.airtel.com, [protected]) , Shashi([protected])
* Mobile Number: [protected]
* Area / Location of the airtel Relationship Centre:
* Date of request given: 20/07/2013
* SIM number:[protected]
*Location of the airtel Relationship Centre/ location from where the connection was procured : Nandi durga Road(ndr) , executive :vijay([protected]),Manager :krishna bhushan and Bhargav([protected])
* Requested for postpaid or prepaid in airtel: convertion to airtel prepaid
* Alternate Contact Number to contact you: [protected]
* Current Service Provider: Tata docomo
* Date of the documents submitted :20/07/2013
* Last date of Expiration of porting request: 26th July 2013(coming Friday)
Kindly look in to this issue I have already confirmed from Tata Docomo side they have not received any application yet
Kindly do the needful

Thanks,
Prashil Bulbule
+91 [protected]

You Person had come 6 days back after rigorous follow-up and fixed installed the dish etc bu there is a part (signal received along with attachments in dish) which was missing from my end during the household shifting. I had given your guy Rs. 500/-. He had given the commitment for next day since then I called him more than 50 times!! many times, he didn't not pick-up the phone. Whenever he picked-up, he kept extended the instances - morning to after noon then after noon to evening to next say then repeating the same cycle till yesterday. Since yesterday, he is not picking up the phone.


Beyond this, your tele-caller are so sophisticated that ehy like to listen the entire story from the beginning. Please see that how many times I have dialed and how long I have been spoken to your tele callers!!


This is like you guys are sitting there to have fun with the customers and waiting for such incidences in which you try to trap someone!!!

Note: My Name is wrongly mentioned in your system as Mr. Ashok Kumar, attached below the receipt generated by you. Also make a note that the mobile through which I'm talking is in roaming with STD charges. Please also calculate the amount which you had taken as punishment for buying the Airtel Digitel TV. What may come I am never going to buy anything related to airtel group. Even I bought 2 connections (998788 & 99670 ) recently switching from vodafone. I promise you that these 2 mobile nos would be also ported because of this instance and you would be kept discussed about this world class experience whenever the topic is there.

Please send your person to collect the dish and modem - i don't intend to suffer any more from your paralyzed system and processes and your mind raping tele caller.

Regards
Vinay
+ [protected]

​

On Sat, Jul 20, 2013 at 12:32 PM, <DTH.[protected]@in.airtel.com> wrote:

Namaste Vinay,

Ref: Email dated[protected], expressing concern on re-installation of your airtel digital TV customer ID- [protected].

Please accept our apologies for the inconvenience faced by you.

We tried to contact you on[protected] , however, your number was not reachable. As per our records, your concern has been resolved. In case any issue still persists, feel free to revert us with alternate number.

Your Nodal Reference No. is[protected].

We hope that this response has addressed your complaint suitably.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Warm Regards,

Nisha Lal
Nodal Office - digital TV
bharti airtel limited



Know more about airtel digital TV
Would like to inform below mentioned few options are available on our website:
My Account - View Account Details, Recharge, etc.
My Package - Add or Remove Chota Pack, Change Base Package etc.
Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
Order Movies - Select Current & Upcoming Movies.
You can know your customer ID through menu option available on airtel digital TV connection.
Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

PS: In case you require any further assistance, please:
- Email us at dthnodal.[protected]@in.airtel.com
- Or call us at 12150 (toll free) for airtel mobile users,[protected]tolled)



Fwd: Payment update for your airtel digitalTV ID [protected]

Rathore Vinaypratapsingh to: digitalTV, dthnodal.mum
07/18/2013 11:47 AM

P Please do not print this e-mail unless it is absolutely necessary P






I've registered on the request nos 31886081,31914233, 31911611 for re installation for new location at Mumbai.

I received the call from 8 -9 people asking the confirmation on the address, query no, pin code of postal address. Also called by your executives for fixing the appointments for day before yesterday evening, yesterday morning then yesterday evening. I've been waiting for your guys, even they're not picking up the phone since yesterday. When I registered my complaint for delay and non adherence of committed time on your TOLL FREE at that time one executive told now to give the refund of lapse time as per your charges.

Your all the callers are making the false commitments and trying to just making the calls to complete the document.
Even they've alleged that I was not reachable - I want to add that I've my personal mobile details in which I kept talking since morning to midnight with various people - during this period I receive 40 - 45 calls and dialed at least 30 calls. This is one of the worst experience, I m facing for any product.

WHY ARE YOU MAKING SO MANY CALLS WHEN YOUR NONE OF THE CALL IS ABLE TO FILL UP THE CUSTOMER'S INITIAL NEED WITH AIRTEL THAT IS INSTALLATION?????

WHAT ABOUT MY TIME, I"VE BEEN WAITING FOR 3 DAYS HERE AT HOME FOR YOU GUYS????

IS THERE ANY SYSTEM OR PROCEDURE or you just making the customer???

Please re-look in to your so called services

Regards
Vinay



[protected] Forwarded message[protected]
From: <airtel.[protected]@in.airtel.com>
Date: Mon, Jul 15, 2013 at 3:46 PM
Subject: Payment update for your airtel digitalTV ID [protected]
To: vinay




Namaste!

Online recharge transaction has been processed successfully for your airtel digital TV ID [protected].

Transaction ID - 650373
Amount (Rs.) - 350.0

Best Regards,
Team Airtel

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

HELPLINE: airtel Mobile 12150 I Others[protected] or[protected]Tolled) EMAIL:
[protected]@airtel.in
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Regards

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have couple of my Airtel Numbers [protected] and [protected] which has been disconnected for more than 15 days for a simple CUG transfer and Airtel customer care and local service center are totally unaware of what they are doing and the process. I am using those post paid numbers for more than 1.5 years. Airtel Headoffice knows all process and details but taking their leisure time telling silly reasons like server down and sent for approval. All my contact and official calls are linked with those number and Airtel is very careless even after escalating this issue to applet and nodal team and higher authority.

Thanks,
Subramanian

Respected sir,
Yesterday we have booked a complain in mobile that remote of our t.v is not working but sorry to inform you that till the moment no proper response is shown ,kindly help us to overcome the problem.Our customer id is [protected] and the date of purchase is 30/03/2013 in the name of Rita Chakraborty.
Thanks.
Mr.Chakraborty

Ref : Contact no.[protected]., A/c no. [protected].
Airtel refused to accept our connection was not working for 35+ days (4th June to 17July) , we have made telephone and mail complaints about the same. Connection was reactivated by changing the modem and other equipment's + engineer said some cable wires are damaged and will be rectified.

After 35days we got a bill for 2900+ including 2months, we requested for waiver, which was given as 280 Rs for 35days connection not working. Its seems like some internal calculations, which is wrongly calculated.

Also, like to highlight we have again not been able to use the connection from last three days as the connection is been disconnected by Airtel on condition of payments not made.

Since we want to make payments ASAP as soon as this calculation is explained and justified. We also tried contacting you call center number both 121 and [protected] but call gets disconnects after the message saying we connecting you to the customer care executive. + Also the mails coming from Airtel are like set templates does not answer anything.

Currently my exams are expected and we not able to study properly due to net not working. Pls help us with the complete waiver for atleast a month and connection activated immediately . If required, we also have all the relevant reference number and mails as proof with us.

MY ID IS [protected] &I HAVE RECHARGE ITIN THE MONTH OF NOVEMBER ANNUALLY .MY DEALER HAS CALL TO AIRTEL'S CALL CENTER FOR NEW PACKAGE N IT WAS FOR 12 MONTHS . NOW AFTER 9 MONTHS FROM AIRTEL MESSAGE IS COMING THAT I HAVE TO RECHARGE AGAIN.ALREADY MY 3MONTHS ARE LEFT SO WHY SHOULD I PAY AGAIN?

I have been getting calls from some executives from Airtel using a reliance number - [protected] and ask me to convert my prepaid number to postpaid. I am registered at "DO NOT CALL REGISTRY" on Airtel website but still keep on getting calls. I am surprized that how Airtel is giving Reliance mobile phones to their employees and ask them to use it???

Would request Airtel to have a look at the complaint. If needed I can provide you the recording.

Hi Sir / Madam,

I am getting missed calls from one paistan number [protected] continuously, yesterday night I got 2 missed calls and today morning I got four missed calls from the same number.
is there any ways to stop these types of number calling from Pakistan ?
I am also wondering how come they got my number?

Regards,
Dileep

i am using a airtel sim card .i recharged my phone with Internet pack of rs.125/- for one month and every time its gets over after one month the same service get updated by deducting rs125/- from my account balance, my service was over on 22nd of july and it was not updated automatically. because of that my account balance was deducted by rs.150 and when i asked the reason for deduction your executive replied that because the service was not updated and your internet was on your balance was deducted" first of all my phone was off from 22/7/13 morning till 23/7/13 night so naturally no use of internet at all and second concern was your executive was very rude with me he was talking like an illetrate man i am extremely disapointed with your service & your support. if i wont receive any satisfactory feedback and my balance i am gonna sue bharti airtel to consumer court for frauding peoples balance money for no reason.

Hello,

I am availing the mobile bill facility from Bharti Airtel with the mobile number [protected], and have been charged a wrong amount of gprs usage on 2G while i have already taken Rs. 199 per month unlimited pack. also i have never requested to activate 3G on my mobile.

Airtel people are making wrong charges of Total amount after discount: Rs.634.73/- on 2G services

All the amount should be discounted since i have been using unlimited plan and i have checked my itemized bill also in which i can see that i have not used internet before activation the GPRS Plan.

Therefore the 2G charges after discount @ Rs. 634.37/- are totally wrong.
Please clarify why should i pay GPRS usage while i have been using 199 GPRS plan since[protected].

3G Usge:
Total Usage on bill dated[protected]: 602750 KB
Amount: Rs. 1808.25/-
Discount given: Rs.1442.98/-
Total amount after discount: Rs.365.27/

My question is, while i have never requested to activate 3G pack on my number then why you have activated 3G chargeable plan without requesting from customer end. I was never aware of my 3G paid plan activation. I continuously used my GPRS plan keeping in the mind that i have already activated 2G plan on 199 per month and if i use GPRS then i would not have been charged for any GPRS service.

You can check into your system about my request for 3G activation. I have never requested to activate.

By above activation, It seems that Airtel network any time can activate any service without any pre or post activation intimation.

I am totally dissatisfied and mentally upset for your false charges on my airtel mobile.

This is totally harassment of customer.

Airtel is still denying the wrong charges while they have charged......

Regards,
Chandrakant Agrawal
[protected]

Hello,

I am using Airtel boardband connection no.[protected] account no. [protected]. In the following bill period 2/26/2013 - 3/25/2013 and 3/26/2013 - 4/25/2013 they have charged me for a Smartbyte purchase (an amount of Rs. 1499 + taxes ). This purchase request has not been initiated by me or my family member.

I raised this concern with their call centre representative as well as emailed on [protected]@in.airtel.com but never got a satisfactory response. I am suspecting a fraud by Airtel as they are unable to provide me the enough document to prove the purchse is originated from my machine. And I offered them that if the request has been raised from any of my machine then I am ready to pay the outstanding along with any late fee and penalty. But still they are not ready to corporate and disconnected the service.

Please help.

Regards,
Amaresh Ram