| Address: 20, Sarakki Main Road,J P Nagar 1st Phase, Bangalore, Karnataka 560078, India, Chennai, Tamil Nadu |
| Website: airtel.in |
Guys,
An interesting fact about Airtel.
My Airtel mobile number has been de-activated which I was using for more than 5 years. Whenever required, I have submitted all the relevant papers at Customer care center. When I tried calling number it says that “Number is not in use” even same message conveyed to me by Airtel office in Kellys. Still, number has not been given to anyone. So I have requested them please block it this number for me.
I have keep sending email for more than a 1.5 months to all your nodal officers and visiting chennai Airtel office in different places. (last visit with Kellys branch) but nobody response even from Nodal office I didn’t receive any call or update.
(Ref. Email ID :'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com)
Finally, I have decided to post on internet and use social media to catch hold of Airtel and get my number as I have given this number to maximum places. Eventually I have posted in Airtel India facebook page. I have started getting call from Airtel and they are interested in listening to my problem and informed me they will call back. The major problem which I came across with, different people from different number they will call so you cannot recognize their name.
(Ref. Call Received No’s: +[protected], [protected], [protected], +[protected], [protected], [protected], [protected])
Note: If you call back they won’t pickup your call.
However I thought they are going to resolve my issue so being an polite accepting calls. But when finally they told me that my number has been allocated to someone else. I have asked them reason why? They do not have answer for that. I mentioned that I have sent you couple of emails and informed to block it and don’t give to anyone.
My 2 Q:
• I have initimated well in advace to block my number then why you have given to someone?
• I have received a call on 9th Jun 2013 so as per TRAI law you cannot deactivate my number. What is reason for deactivating it?
Above question they were failed to respond because they do not have complete detail for my account from Airtel. Then, I asked them being Airtel executive how come you do not have information? Their answer to this question surprised me that they are not from Airtel family. This work has been outsource to them so they will not having all information. In this case, it’s purely fraud they are playing with customer of Airtel. Without having complete information how can they address customer queries?
One more information shocked, One of executives told me that share all email which I have sent to nodal and Airtel offices. She gave me one email ID : airtel.[protected]@gmail.com so I have forwarded all email to same ID. When I told even we have sent you email she completely denied saying that they have not receive any email from me not to Airtel presence neither Nodal officer. So I got doubt, because email have never been bounced then why she is telling like this. So I sent FB message asking “airtel.[protected]@gmail.com” is that Airtel ID? Because why airtel want to use gmail ID?
This is a big fraud I came to my life till now. I was wondering, for how many people they will be doing like this and collecting data to their personal email ID and selling it off? Deactivating number and giving to somebody for self benefits.
BEWARE OF THIS FRAUD!!!
Once I get time I will sue them to consumer court as I have collected all evidence even phone calls. I AM STILL ON!!
Emails:
'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com
Phone:
+[protected], [protected], [protected], +[protected], [protected], [protected], [protected]
Aug 13, 2020
Complaint marked as Resolved 
Airtel — Marketing Gimmicks by Airtel
I had taken this Airtel post paid connection around 5 years back. Later, due to some attractive tariff plans and good network coverage from competitor, I switched over to "Orange" (now so called Vodafone).As this was my first mobile connection, I thought, I would retain this number. Hence, I got this connection converted to pre paid.
Later life time free plan was introduced and I got a refill of 999 and converted this to a Life Time Incoming Free Card.
I still use this as a secondary SIM number.
Airtel has one of the worst network in Mumbai. 50% of the time the Airtel number is not reachable. Vodafone would be rated as far ahead as compared to Airtel in terms of network coverage.
Lets come to the point:
I usually get these marketing calls from Airtel (IVR) for various add-on services. I usually receive these calls and disconnect it immediately, once I get to know if its a marketing call. There are atleast 3 such calls made in a day.
I was earlier not aware of DNC service with Airtel (Now, I have registered on website). Also, I never thought it was that important.
Yesterday, when I was an important meeting at my office, I got one such marketing call (IVR). I excused from the meeting and received the call, as I was expecting an urgent call. I got pissed off, when I realized that it is a marketing call. While disconnecting the call in haste, I might have pressed numeric keys, instead of call release button.
I never realized at that point of time that a service has been activated on this number. Within minutes, I get a message that "Congratulations on subscribing to the On Demand Service. Your 30 Rs. has been deducted". I immediately de-activated the service by calling up on the number that was provided in that message.
Now, when I called up the customer care and narrated this whole incident, I am informed that Rs.30 are non-refundable and I had opted for this service. As per my understanding the customer should be charged if he has used the service. In my case, it was de-activated within couple of minutes. Why am I being held accountable for this.
How does AIRTEL want to increase profits:
1) When customer pays willingly for services utilized
OR
2) When customer mistakenly falls target for cheap marketing practices/gimmicks.