Airtel Complaints & Reviews

Airtel has been continuously doing fraud by deducting money from prepaid account on the name of services that im not subscribing earlier also they did same im going to change service operator as I dont want thief airtel to take money by fraudly frm my prepaid balance really dissapointed frm airtel my number [protected]

Hello Sir,

I had applied for MNP from Loop Mobile postpaid to Airtel prepaid and bought the new SIM after submitting all the necessary documents on 6th July 2013. I received a message on dated 12 Jul 2013, ( Namaste, Request Validated by Donor and Porting time[protected]T 22:00:00.000+5:30).
On[protected], 22:27:00 my existing Loop Mobile network provider terminated their services, however, even after 12 hours my SIM which was provided by Airtel did not get activated. It is mentioned on the Airtel website that the new simcard gets activated within 2 hours, and I have attached a screenshot.
I called up the customer care executives next day morning and all they said was to switch off and switch on the mobile phone, while removing and inserting the simcard again, which I tried it for several times. Here Airtel Network Coverage is very good, so theres is no problem of coverage area. As of now, there is no signal at all, for the new Airtel simcard.

When I am trying to contact customer care again, they are saying there is no option for them, and I need to go to the retailer. I did go to the retailer, however, the executive did not know what to do, and after ignoring me for about 5 minutes, even though I was sitting right across her, she contacted the manager. The manager took his time and after 15-20 minutes later, told the executive to send an email to someone. To me, he said that the service will be active in 3-4 hours for sure. (By the way, there was just one executive for taking care of customer issues, who was handling two customers at the same time, and other two counters were for collecting documents and for collecting the bill money respectively, two seats on the executive side not occupied by the executives themselves) But it did not get activated. This just showed that either the manager had no idea of what to do, or he was just trying to ignore the issue and push the problem to someone else, leaving the customer (me), hanging.
Later, I called up the Airtel customer care many times later, yet they only told me to either wait for 3-4 hours (every time) (and which I did, unfortunately) or go to retail. Finally I found out about the airtel_presence twitter account and told them the issue. I got a call from them though in like 30 minutes, and the person told me to do the same thing, take out your sim, reboot your phone, the service will be activated in 3-4 hours.
Thus, been frustrated, I decided to speak with the manager of the customer care. The executive transferred the call to manager and the manager transferred the called to shop floor manager. I had to tell each one of them the whole story again and again and they were not able to provide solution for my issue. He insisted on me going back to the retail store, that the issue is technical and he cannot handle it there, but been there once, I am pretty sure the manager will just do the same thing again. I asked the shop floor manager for a number, a complaint number if possible, so that the number can be referred to when I complain at the consumer complain forum like this one. However, Airtel does not have that kind of system, and on insisting further, the shop floor manager gave me a fake number, just to pacify me for the time being- [protected]. I know it was fake because I called back and tried to verified but the executive did not know what I was talking about. Now this was the final straw. I was compelled to complain at this forum and all the forums if possible about the way these executives treat their companies customers.

Like five minutes back, I found out about the website www.airtel.in/airtelpresence and I have filled the form @ www.airtel.in/airtelpresence.

My Airtel number : +91 [protected]

You can contact me @ +91 [protected] (my relatives number)

My reference no. is PR[protected]

I have missed a lot of calls. I am feeling very harassed and mentally disturb due to non-working of my number and the behavior of the executives hired by one of the biggest telecommunication company like Airtel. I am not getting proper information, am spoken to rudely, given wrong information and even cheated. This had to be told to someone responsible, so I am writing here. I hope this does not fall on deaf ears.

sir,
kindly provide me the outgoing and incoming call litsf from 1/1/2013 to 31/3/2013 for my old airtel number [protected] and kindly send it to my mail id butterfly.[protected]@gmail.com as i have lost my contacts kindly send me as early as possible please

On 10 Jul 2013, I recharged my phone [protected] with Rs. 79. But till now am unable to make any calls. I get a message stating, outgoing calls are barred. This was the mail i received on recharging through online banking.

...................................................................................⇄
" Dear Customer,
Service used by User is mobileService Congrats,We have successfully processed your recharge request. Here the Recharge Details of your transaction.
Service Used :- mobile
Operator : AIRTEL
Service Number :[protected]
Amount : 79
Transaction Number :[protected]

Best Regards,
Oxigen Services Pvt. Ltd."
...................................................................................⇄
On 12 Kul 2013, I recharged my mom's phone [protected], with Rs. 333 twice. But the recharge has not happened till now. One refund i have received. But the other amount is still there debited to my account.


Its almost two days that i have raised my compliant in one more website, but till now no response from airtel.
Kindly look into the matter asap.

I have been receiving jokes from AT-OIAROT to my Airtel prepaid number([protected]) to which I never subscribed. I contacted Airtel customer care multiple times regarding this issue only to hear that I don't have any Value Added Services currently active on my number. They keep on saying that my number is not on DND and they are putting it on DND each time I called. Please resolve this issue asap.

I have purchased lumia 620 2 months ago. It came with handset bundled offer from Airtel with 3 months of 3g internet with 2GB per month. I was using Tata Docomo, so I tried to port to Airtel in Tirupati but couldn't get a HLR4 sim. The response from Airtel stores in tirupati is awful. So 10 days ago I ported to airtel in hyderabad, n didn't get the bundled offer. I called Airtel for help, but everytime they gave a different reason. I seem to be screwed up by porting to Airtel bcoz they are not giving me bundled offer. Please help me.

hello, this is d.k.george here from jamshedpur(jharkhand) . i had filled up the airtel form with regard to conversion of my mobile phone number [protected] from prepaid to postpaid almost a month ago. one of your company”s employee named gunjan had collected the documents for the conversion along with the deposit of Rs 500. He gave me a new sim (sim no-[protected]) so that i am able to use it after the conversion. its still not done till this date and when i went to airtel”s office, they tell me gunjan is no more an employee of airtel.
u being a company is responsible for the acts of your employees. i had given the money in good faith and he being your company’s employee your company is liable. i need my Rs 500 refunded coz its my hard earned money. i have also had this complaint posted on airtel facebook page. i was assured of a solution but its been a week and there seems to be no response from your side. I am frustrated with the follow ups. i dont think airtel seems to care about its present customers. If i dont get a solution to this within the next 5 days. i will prefer porting out o[censored]r network.

hi i am suresh motwani n my airtel no is [protected] and under this no. I have two set top boxes , out which one is running completly fine but other doesnt facilitates me the satisfactory results. i mean not all the channels are available to me...this set top box gives me only the strength of 33%.
i want that some customer cate should provide me the right direction or someone should look into this matter ..as i a m not satisfied with airtel. there r many companies in the mkt n v trusted airtel but now i think v jst have to shift to other company...or pls i want that this set top box should b replaced with the new one...

I've filed for prepaid to postpaid conversion on 4th of Jul 2013 via Shashi ([protected]). yesterday i've received sms regarding my prepaid sim will get deactivated tonight and I have to use new postpaid SIM provided to me and after entering new card, telephone verification was done and was been ensured that the services will be resumed within next 15 min, post which my postpaid sim provided by the vendor is not activate.

Its been more then 9 hrs now and services on my postpaid sim has not been activated yet. I tried calling customer care several times and each time they ensure me that service will be resumed within next 4 hrs but no use so far. The vendor also is not helping me out as a result my official number is out of service and this being my official number on which my several business deals depends, failing cause of this incompatibility of Airtel services.

My number is - [protected]

I want proper action to be taken for all the false commitment of Airtel costumer and fraud services commitment against the vendor, who finally is not picking up my phone and helping in resolving the issue.

Thanks
Rahul Singh

I have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:7899****208356

My Mobile No:[protected]

pls help.

Hello sir,

Good Evening..,

1. I recharge my mobile via website (www.airtel.in) on[protected], but recharge was unsuccessful message will be displayed. at the second i call customer care. they will not respond. i will 2 or 3 times they didn't responds please help me and refund my account. i will attach the copy of the image for your displayed (airtel1.jpg)

2. 2 week after i will recharge second time of same website on 01.07.2013, they same message will be displayed and i will call customer care. they told ur amount will be credited in 72 hours, but still now, no amount will be credited. after 72 hours i will call that customer care no respond for that. i will attach the copy of the image for your displayed (airtel2.jpg)

Hi,

I have purchased a new 3g Data card connection through airtel in NCR for 1520 rupees for a 3G postpaid plan of 850.
Till now the services have not been activated, even though the address verification and on call verification has been done to activate the device.
I have purchased the device for a urgent corporate travel need, mentioning it should be activated asap.

I have been really disappointed with the attitude with which the issue is being handled.

Request you to look into the problem asap, either change the device if its a problem or activate it asap as I need it working tonight before my travel.
My device phone number is [protected] and IMEI number is [protected] . There are no signals, and i am not sure if i need to change some network settings also.

Customer care department is saying the device is activated at their end, even though I cannot access internet.

I keep getting the message"You can't connect before register an available network" when I click on Connect button.

If there is further delay you foresee in resolving this problem, please take back the device and revert the money as its difficult for me to keep following up with your department every now and then.

Thanks
Vandana
[protected]

My self , Praveen Shrivastava . 2 false transactions have been done each of Rs 5000 from my ATM card through billdesk.com. Billdesk officers has provided certain formation to me in which it is written that money is transferred through Airtel money .I am providing You certain information . Please help me in every possible way you can !
Bank Id : SPD
Payment ID : [protected]
PGI Ref. No. MSPD[protected]
REF. 1 :[protected]
Mobile no : [protected]
Date of Txn : 05/07/2013 16:40
Amount : 5000
IP Address : 106.209.103.165

The company is biggest fraid...whenever i use my internet package with balance on my phone the company automatically deducts 20 or sometimes 15 rupees but if my balance is emptly there is no deduction ...it reads that u have been deducted 20 , 15 for some animation or picures downloads which i never download and niether does the dwnld happens ...when i talk to customer carw they always prove wrong they say u might have clicked some button...first for 3 to 4 times i ignored it but then i checked it happens only the times i m using net and i have talktime balance....it already happened more than 10 times with me... and i have seen simliar complains from other customers around me and even in your forum...company is the biggest fraud

he companys unending fraudulent activities shall never end. Here it comes with a new scheme, if at all ur a airtel customer or ur trying to be one, do know abt this? Never use the internet (or so called subscribed packet data) when u have large amount of balance. I[censored]r using the so called data pack, ur entire balance will be taken away before the data is over. If that is not enough further, the care personnel will prove u wrong for complaining by saying they have no track of such debits.
Losers:@

Hi,

I tried to recharge on my airtel prepaid account to add 3G data pack for 1GB. It costs INR 255. I made an attempt to recharge this amount using my talktime balance on my prepaid account which failed. Hence I recharged the same amount using my debit card and it went successful. However the amount was deducted from my prepaid balance as well.

In online transaction history airtel shows that the recharge from my prepaid account balance failed. However the amount was not credited back into my prepaid account balance.

I tried reaching the customer care to get this addressed, but they dropped the call when I mentioned the exact issue which they could also see in their records. I never received a call back from them.

Transaction details:

date time account number amount (र) payment mode transaction ID mobile number status description

[protected] 05:15 PM [protected] 500.0 Debit Card 085883 [protected] RECHARGED Your airtel service has been recharged successfully. Thank you for recharging on www.airtel.in. Do visit us again for your next recharge.

[protected] 05:35 PM [protected] 255.0 AIRTEL MONEY 88266 [protected] FAILED Your airtel mobile online recharge could not be processed successfully.
Try online payment/recharge using another bank account or another mode of payment.
Please check your bank account before initiating another transaction.

[protected] 05:39 PM [protected] 255.0 Debit Card 088751 [protected] RECHARGED Your airtel service has been recharged successfully. Thank you for recharging on www.airtel.in. Do visit us again for your next recharge.

Thanks,
Vikram