Airtel Complaints & Reviews

I have tried to resolve the issue with Airtel first. But after 7 times talking to customer care executives, 5 interactions on Twitter, 4 interaction on Facebook, 3 online complaints on their site and 7 emails I have not received any concrete solution. So I have decided to report the error (or should I say fraud by Airtel?) Here. I had to spent lots of time and energy behind it for last 8 days.



Problem 1: Wrong data usage shown from 403airtelgprs.com:



I am an occasional data user and use it to check mail couple of times in a day while at office and occasionally check Facebook. At home I have wifi. Data usage for this should be less than couple of hundreds MB, well below the limit my bill plan has. However, to my surprise, I got a bill of Rs 4723 (Rs 7447 before various discounts, primary due to data usage which is ~Rs 6738 including tax ). Which is utterly false as data usage to access some mails and Facebook should be anything between 100 MB to 200 MB. I got a bill of Rs 340 for the similar usage during the previous month. Last month I was entirely on 2G but this month I switched to a 3G plan for couple of weeks and then returned to 2G plan as 3G did not work out. I keep on getting junk pop-ups from Airtel and looks like they are running some spam process in background. I found that the data was consumed mainly by 403airtelgprs.com even when the cell was in sleep mode. It shows heavy data consumption even I am at home and connected to wifi or I am sleeping (see the attached image). Bascially it shows heavy data consuptions for 24*7. In reality I use airtel data service for a few minutes in a day. 403airtelgprs seems to be a spam process triggered by airtel which show consumption of data even though the user is not using it (It shows heavy data consumption 24 hours in a day). It looks like many other users are also facing the same issue as seen on this forum.



Problem 2. Bill is more than the credit limit:

My credit limit is Rs 1300. So they should have stopped once the bill reached the amount (even after they wrongly attributed the bill). However they did not. They even ignored the TRAI guideline of informing users once the bill amount reached 80% of the credit limit. It is ironic that they have set a credit limit, wrongly billed way more than that amount and now asking that money even if the bill should be below Rs. 704.

Disputed Amount: 4019

I am upset and disappointed with the service and unreasonable deduction Airtel Prepaid is providing, I feel like cheated everytime my balance gets deducted for no reason. My internet package has not been recharged and it is deductiong from my account which is ridiculous this is Airtel technical problem that it hasnt recharged not mine ??? Please credit my amount back , this is my second complain in just a month.

My airtel digital TV customer ID is [protected].!In online account I am not able to see my balance and validity as it always says "system is unable to process your request".I called up customer care and they also told system is down!!.I sent SMS to get balance and same reply!!! In my transaction history it clearly says i have recharged for 410 rs on 3rd aug.I have attach screenshots of my transaction history and the error I am getting while trying to check balance....Initially I raised the issue at airtel presence facebook page then I got a call from your technical team and they are asking me to share my login id and password.Please be informed that this is a security breach and they cannot ask for that to solve any technical issue.However, issue is not specific to my online account.Even if I call customer care they are unable to share my balance details as system is unable to process.If I send SMS BAL to 54325 the also I get same reply.So it's purely system issue where balance info is not getting updated in backend for my ID.Why don't they cross check with back end team first to verify the root cause.Even if I don't have online account there should be a provision to get balance details.Please educate your team about the issue first and tell them to fix at system level.However, I agreed to share screenshot of my account page when I am logging in to online account.Please share the details with team.I have done multiple follow up at Airtel Presence Facebook page and they are not replying on it.I shall wait till my balance gets expired and then will close the connection if it's not fixed by then.For further clarification call me at [protected]

Hi everyone
I hate to do this, but I am writing this to warn you if you are trying / wishing to become a Airtel Broadband customer now, or in near future. This guys are plain old scammers and they can do anything to take out money from you (even threaten you). It all started as following.

One of their representatives came to my office and convinced me to take a 5 gb high-speed connection @ 2mbps at a very high price (which I am not concerned about). I asked him about the full detail and he told me that I could take this connection for any number of month. How ever, if I take the connection for 4 month, they would re-pay me my initial deposit of Rs. 500 with the bill (sum may vary. I am not sure about the exact sum I paid, as I can't find the bill for that). My DSL ID/ Account ID is ([protected]) registered at Kolkata. When their Engineer came for the installation, he asked for Rs. 200 bribe, which I settled down to Rs. 100 and paid him, because I did not want any hassle.

Now their first trick comes. Though you have been registered to their system, they won't make your online account where you can pay your bill. As if, you are a unregistered customer (quite peculiar, even the worst of the worse BSNL makes the account for you, but not the almighty Airtell LOL). I tried to register and it said that I would need to confirm a verification code which would be sent to my mobile. It never came, so I could not register myself in the first go. I tried again a few days later, and I did succeed this time. I tried to pay whatever was due, but this time my debit card was declined.
I am a web developer by profession and I use my debit card for purchasing everything. I have never had an issue with it till date, but here it got failed interestingly.
Anyway, I had to change my flat and thus I had to cancel the connection. I could make them transfer my connection but I did not want to because of such unprofessional system that they have. So, I mailed them for discontinuing the connection. No reply came. I then called them 6-7 days before my billing cycle was over. They kept on pushing me to tell them my new address so that they could transfer the connection to the new place. I strictly told them to not renew my connection and wanted to disconnect. After over 30 minutes of conversation, finally the representative agreed to disconnect the line and I hung up.

I, in the meanwhile changed my flat and for two months, there was no communication from them, until I finally received a call from Airtel saying that I had over 2500 Rs due for the bill. I was amazed to hear it. I told them that I had disconnected the line after the first cycle and it can't be the fact.
They said they will send a representative to my office for collecting the fund.

A man (50-55 yr old) came to my office at AJ -325, Saltlake, Sector 2, Kolkata -91, to collect the bill where he started claiming for 3 months. I told him the same thing that I told customer care earlier. I told him the fact that If my connection wasn't dropped after I instructed them, I could have been in legal trouble if anyone else used that connection for doing bad things such as terrorism. I could have even received capital punishment for the same. I also told him that I would be having zero usage for these months because I have not used the connection anymore. He agreed, took 1200 Rs from me (REC. No 7917913 ) and another 50 bucks for having "sweets" (lol, I wonder how their blood sugar level stays at the normal level), called someone and told him to disconnect the line. I thought, Okay it is over now.

Now comes Airtel's master Stroke !
Today I received a called from [protected] (16/08/2013 - 3.45 PM, dialed to +91 [protected]) threatening me to pay the rest of the money. I even told that guy that this is a security problem. He would not listen to me. He warned me in his hard-to-understand hindi, that I would be in trouble if I do not pay all the money.
I told him that I had requested them to disconnect my line, but now he took the bunny out of the hat. He said that I am supposed to take the connection for atleast 3 months! Wow! But I was never told about this? He said, it was written in the long T & C, which I signed. So there you go Airtel. This is how you treat your customers? This guy sounded like a collection agent to me, not a call center representative to say the least.

This to let you know, that I will be going to court for not disconnecting my line even after the request. I could have been in real trouble because of this and I will not leave these scammers for what they have done to me.

To all, if you have not been their customer, better not be, or you could even end up in a worse situation than myself. I hope this report serves as the review if anyone is searching for the validness.
I am going to report to each and every authority possible. I will make sure that Airtel suffers for the offense that they have made. It is not about money, it is about security at the end of the day. Money cannot be more than life,even if your T & C says the opposite. Stay tuned.

I came to Bangalore one month ago and bought a Airtel sim card. on 13/8/2013, I recharged with Rs. 83 and got no talk time or any other recharge. The customer care says that 83 Rs. is only for new customers and hence my 83 Rs. is waste and will not get any recharge.
please look into the matter.
Thank You.
Meeta Ramnani,
trainee Journalist,
IIJNM

Hi,
I had airtel landline and braodband and the number is[protected]. It was not working from February 2013 and I was paying the bill till June. After that I fed up with Airtel by raising more than 50 compalints and filed a case against Airtel in Consumer Court, Chennai. As a Platinum customer I would like to advice that please do not buy any AIRTEL products and they a big cheaters. Till now they did not resolve the issue and the line is not cancelled and they are asking me to pay bill for non working phone. I am not a stupid to pay for non workign phone for more than five months. Do not buy any AIRTEL products. I am going to cancel all my AIRTEL mobiles and land line and Airtel Dish TV.

Thanks for your treatment and I have learned lessions from your customer care. I will never ever come to AIRTEL for anything,

Regards
Karthikeyan

ordered a laptop on airtel shop on 12th august. order number [protected]. got confirmatory e mails from airtel and infibeam . paid online by debit card and money has been debited from my account. no update from airtel . unable to speak to anyone in airtel on customer care no:[protected]. no replies to emails.
is this just a big scam

s mathew
[protected]@gmail.com

Dear Sir,

This is to inform you that i had sent the porting request for mobile number [protected](Currently VODAFONE) on 05/08/2013 for changed network to Airtel Cellular but it was not proceed yet now. When i talked to customer care of vodafone about the same & asked him about the issue then he replied that your documents was yet not received to airtel office but i have already submitted the documents at that time in the store where i bought the sim.
As per discussion, They suggested me that you will have to submit documents again. After that, I have submitted my documents at 10/08/2013 again.
My porting code is VZ236185 which i was received through message at 04/08/2013.
My vodafone number is [protected] which was issued from DHANRAJ CHAKOLE. This is for your reference.
Now, Clear the same issue at the earliest & take immediate action,

Awaiting your reply.

Dhanraj Chakole
M: [protected]
Alternet No. : [protected]
Id: [protected]@gmail.com

Airtel!! Why do I have to complain on 100 websites before getting some kind of response or solution from you guys? Your customer service is pathetic beyond belief and your IVR system is a big joke. All I'm trying to do is upgrade my connection from 2 MBPS to may be 8 MBPS or 16 MBPS. I've been trying hard since one week to get an answer for my query. Your customer service department tells me that someone from the "migration" team will call me to discuss this but that never happens. What should I do to get an answer? Do I have to complain here every time to get an answer from you guys? What a joke!!

-Anees

dear sir, my self Fida abbas Rizvi, Rajajipuram Lucknowi want to know call details (cali history of incoming & outgoing calls) of prepaid no Airtel Number Rasheed mobile no.([protected]) And Reliance CDMA (Chand Baby) NUmber is [protected] . plz send details on my mail id [protected]@gmail.com for any communication u can use my no [protected] plz do it fast thanks Fida Abbas Rizvi Thanx

Dear Sir
this ticket not refund to my icici bank Acount


Ragard
Gourav kadu
my irctc id Gourav2000

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12988
Train Name: AII SDAH EXPRES From Station: (ALD) To Station: (BWN)
Date Of Journey: 11-Aug-2013 Class: SL Boarding: (ALD)
Resv Upto: (BWN) Date Of Booking: 03-Aug-2013 Total Fare: Rs 366.24

Refund Details
Cancelled Date: 03-AUG-2013 Refund Amount: Rs 366.24 Refund Status: Refunded
Receipt Number:[protected] Refund Date:05-AUG-2013
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

hi sir,
I am Indradeep. my landline number is [protected] and account number of [protected].previously i am receiving calls from your executive to pay the balance amount of rs3000/- but as i disconnected connection 4 months ago how am i responsible to pay the amount for which i didn't used.
so please check the details and make sure that no one calls me again.

Airtel Team,

My Name is Narender Rawat 8/5 Samel Road, ShipraSun City Indirapurm, Ghaziabad,

I am your IPTV customer and facing Internet and phone Related issue almost 10 days.. Initially I am facing Waiting Signal and heavy Packet Drop issue in my connection reg. this multiple calls has been logged and surprise all calls has been closed same day, More than 15 -20 time your cabling /DSL /and Senior engineer has been visit look like my home is second Airtel R&D center and after almost 10 days they have connect my internet cable directly from your DB and remove my telephone connection now my internet is working but telephone connection still not connected more than 8 days..

I have made unlimited call to your so call Enterprise support (Mr. Vikas) sometime not picking some time they pick and patch the call with engineer nothing els .second senior engineer Mr. Deepak Maximum time he busy, best Airtel Voice we are working, People who are visiting my place, given me solution Keep remove the telephone connection “AIRTEL SOLUTION”

Hope some Airtel senior management will look and understand my pain Here is the call details.. 1- 6424 --call log 27th – call closed 27th 2- 4230 --call log 28th – call closed 28th 3- 4308 --remote not working call log 28th – call closed 28th 4- 8980 --call log 30th call closed 31th 5- 4992 --call log 31th – call closed 1th

Regards, Narender Rawat/[protected]

Airtel Fixed Line Connection No.41734324

We had asked for our Fixed Line No:41734324 to be discontinued from Broadband, and for it to be used
as an ordinary fixed line number without broadband. Further, we had chosen the Plan with a Monthly
Charge of Rs.2350. However, we have received a bill with a Monthly Charge of Rs.817.07. Plus we
have been charged a Late Fee of Rs.100, when the last bill was paid in time on 25th May wheras the
due date was 28th May..

Inspite of repeated requests no correction has been made, and no corrected revised bill received.

Hi,

I have been using the Airtel Broadband connection (#[protected] since January 2011. My

plan was 1200 /- (8 Mbps) and my billing cycle was 11th to 10th of next month.
On 12-May-2013, I shifted from Koramangala to Bannerghatta road and contacted the apartment

agent (Shibu) for transferring my existing connection. He suggested, Sir, do NOT transfer

your connection, because it may take a week time, instead please take a new connection and

cancel the existing one [may be for his own benefit, his target for that month would be

achieved]. So I paid 500/- for new connection (out of which 250/- is refundable according

to Shibu) and got my new connection[protected] activated on 14-May. Also I had

contacted the Customer Care and raised request for cancellation and got the request id. Few

days later, and as expected, got a call from retention department and I patiently explained

them the scenario and they said ok, it will be taken care of. (By the way, for bill cycle

11-Apr-2013 to 11-May-2013, I received the bill for my old number, which I paid immediately

to speed up the process)

And the story begins now !
In June I got a bill of 1348/- (period: 11-May-2013 to 11-Jun-2013) for my old number and

another bill of 1223/- (period: 14-May-2013 to 11-Jun-2013) for my new number. I paid the

bill of 1223/- as this is the new connection that I am using now. Contacted the customer

care (agent)...
Me: I raised a cancellation request last month for my old connection and have not used it

since 11-May-2013, as I got a new connection to work with. How come its not yet processed

and still I am getting bill?
Agent: Do you have the cancellation request?
Me: Yes, here it is <request_no>
and Voila...
Agent: This is NOT a valid request id. It starts with 4 and our current running number

starts with 3.
I was like WHAT !!!!
Me: Can you change the first number and check.
He did that (with several permutations and combinations, but no result)
Agent: Sir, you have to raise another request.
And a NEW request was raised.

July-2013,
I got another bill of 2015/- for my old connection and 1405/- for my new connection. Being

the active connection I paid 1405/-, again contacted the Customer Care, explained them the

overall story, this time I was quite pissed off. Agent replied, ok sir, we shall take care

of this.
Now, last week I got a call from so called Collection Dept about the payment of 2015. I

told them I can not pay for two bills. The (new) one I am supposed to pay is already up to

date and for other (old) one, the request was raised 2 and half months back and this is not

my fault. They said OK and they will speak to Backend team to rectify the issue.
Yesterday I got the LAST REMINDER email from Airtel, which says about court/forum and legal

proceedings, blah blah blah, if you do not pay your current outstanding !!!

Perplexed....Shocked !!

I heard lot of complaints on this (almost all the forums have similar complaints

registered), that as long as you are using their service, they are OK (only thing is Airtel

will keep on increasing your tariff at the eleventh hour). But the moment you cancel your

connection, Airtel will try to extort as much as money as they can. Its like (loot lo, last

minute mein). People, out of fear pay the amount to get rid of this and Airtel takes the

undue advantage of looting their customers by sending threatning emails. I have forwarded

my complain to my current and previous company HR and other friends in my Network so as to

not to entertain Airtel any more. And today I have raised another cancellation request for

my 3 months old new connection[protected].

Thanks to Artel...

Now, I tell you what will happen? A spam mail like below will be sent by Airtel:
This is to inform you that your concern listed on 13 Aug 2013 has been noted and our team

is working on a resolution. At the outset, we apologize for the inconvenience faced by you.

We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at

www.airtel.in/airtelpresence

And I shall keep getting calls from Customer Service..

Hello Sir/Madam,

I have an 3G data card and I am moving to other location so I wanted to disconnect/deactivate it. I have been trying to deactivated it from past 3 days.

I called your customer care numbers lots of times. I sent emails, I went to the customer care center twice. But no one has taken the deactivation request.

I have paid my last month's bill and outstanding amount till 12th Aug. But still no one has disconnected my connection. Every time your customer care executives are saying we don't have access and disconnecting the call.

I had sent an email yesterday and it says we will response in 24 hrs but no one has responded yet.

I am not sure whom to contact now as I have tried through all the channels. Deactivation is getting delayed without any of my faults and then extra money will be charged to me.

Could you please please please help me with this. I am really tired of calling airtel customer care number.

My Airtel Number is : [protected]

Thank You,
Harsha

MY PHONE NO. IS [protected]. MY PLAN IS RS 149 MONTHLY.

I WENT TO HYD FOR VACATION IN THE MONTH OF MAY AND THERE I WENT TO LB STADIUM AIRTEL OFFICE TO PAY MY BILL ON 27TH MAY 2013 WHICH WAS RS 485.

THE AIRTEL CUSTOMER EXECUTIVE TOLD ME TO DEACTIVATE THE PHONE AS I WAS NOT GOING TO USE GOA PHONE IN ANDHRA FOR 2 MONTHS.

I AGREED AND ASKED HIM TO DEACTIVATE. HE DID SOMETHING ON COMPUTER AND TOLD ME THAT MY SIM IS DEACTIVATED. I REMOVED THE SIM FROM MY MOBILE AND DID NOT USE IT UNTIL AUGUST 2013 WHEN I RETURNED TO GOA.

TO MY UTTER SHOCK I WAS BILLED FOR RS 1342 FOR THE MONTHS OF JUNE AND JULY.

ADDING SALT TO INJURY I WAS BILLED RS 250 ODD AGAINST MY PLAN OF RS 149 FOR THE MONTHS MY PHONE IS DEACTIVATED.

NOW AIRTEL IS SAYING THAT I HAVE NOT DEACTIVATED MY PHONE. SO CLEARLY THERE IS NEGLIGENCE AT THE LB STATDIUM HYDERABAD AIRTEL OFFICE EXECUTIVES. I HAVE BEEN IGNORANT OF ALL THIS. AND AIRTEL DID NOT EVEN CARE TO SEND A MESSAGE TO MY ALTERNATE CONTACT NO. BECAUSE MY SIM WAS TOTALLY INACTIVE.

EVEN AFTER REPEATED CALLS TO AIRTEL CUSTOMER EXECUTIVES I AM BEING CHARGED HEAVILY FOR THESE PHONE CALLS BUT JUSTICE IS NOT BEING DONE.

I AM READY TO PAY RS 485 BECAUSE I KNOW I HAVE USED THE PHONE THAT TIME,

BUT WHEN I DID NOT USE THE PHONE I AM NOT READY TO PAY THE AMOUNT. THERE IS NO CALL LOG OR ANYTHING IN THE BILL AND THE CUSTOMER SERVICE EXECUTIVES ARE TOO ARROGANT TO SOLVE MY PROBLEM.

I ALSO SUGGEST INNOCENT PEOPLE OF INDIA NOT TO USE AIRTEL POSTPAID SERVICE.

Account Number: [protected]

airtel Number: [protected]

My complaint is I am recieving inflated value of Airtel bill for last three months. This is also to mention that aforesaid airtel number is being suspended 3 times without any request from my side. I am deeply in shock by activities of Bharti Airtel. They are doing a big harm to their reputation. I am fed up of calling customer care executives for waiver of extra charges being levied on my number.


Therefore i am now porting all my airtel numbers i.e. 3 airtel numbers to Idea cellular. If this is to Continue then there will be atime when all from will port out of it and opt for next telecommunication service provider.

If anyone can guide me how to procedd for TRAI complaint on the above issue, Kindly refer to my email id - kaushik.[protected]@yahoo.com

Hello Sir ,

i am being obliged to pay the due airtel bill which i am not responsible for .I had taken the internet post paid connection for 1 GB data usage. Normally airtel sends an mesage which the data usage is about to exceed .I didnot get any message and the dur bill reached 2800 rupees(with interent bill 2500) .when i raised the complaint to airtel ,no action was taken forward.

Now they they are putting emotinal torture to pay the bill. Please help me .



Regards,

Ashish Kumar

Hi,
I ported from vodafone to Airtel last week. First airtel people messed with my request and my number was deactivated for 1 week. After that when they finally successfully ported the number, only outgoing call and 3g is working. I am not able to receive any incoming call. incoming/ougoing SMS also not working. If you call on my number ([protected]) it says “you seemed to have dialed an invalid number”.
Customer care of Airtel is another headache. First they put your call on hold and never come back. yesterday after trying 3-4 calls i could register a complaint. Today when i called to get the status of that complaint they told me your complaint is regarding 2G services and not related to incoming calls.This is sad and unacceptable.

Can someone please help.