Airtel Complaints & Reviews

Saw 3G plan "StdPlan295" which is Rs. 125/- with 3600 min of 3G time. Considering a good bargain, recharged it and instead of this plan, I got A2A 275 minutes with 7 days of validity. Tried contacting customer care, but IVR will not allow. Tried "Contact Us" link in website which is throwing up some error. Appalled with the kind of service offered by largest telecom service provider in India. Not sure how many customers have been fleeced by Airtel and then denied customer support service.

No one, in right sense, would go for A2A 275 minutes for Rs. 125/- when there are so many 1p/2s plans available. Not sure how the get the money back or get the right 3G plan in absence of customer support.

Airtel is deducting money on daily basis once no subs is made.S MONO is automatically activated on number [protected]. This is sheer nonsense.

I have recharged my airtel prepaid([protected]) for Rs.100 and Rs.36 for sms booster pack on 11-09-12, but rs 36 has been deducted from my account since my previous plan was in auto renewal, my question is when i have already recharged for my sms pack, hwo can deduct the money from my main balance,

Is airtel looking to take money from every possible way it can?
We both know that the amount taken for the pack, is Rs,72 instead of 36 for one month,, what solution does airtel gives to me,, Put the blame on me as the airtel customer care executive does,, I can see it happening to many people, this autorenewal pack sucks,,

Airtel- one of the rising mobile communication companies of India has developed a scheme to “LOOT” public money. The “Auto Renewal System” in which they will activate a certain scheme after a certain period without even notifying you about it. They have this system for SMS pack, Internet Pack and what not because they think public money is not a concern for public.
Once you recharge any of this scheme of SMS or Internet that means “watch out” because you have endorsed a curse of “Looted “by this Respected company. Yes, they will not inform you with any honesty that “Hello we are deducting your balance.” In fact, after deducting your balance they would popped you up with a message that “Your SMS PACK or bla bla bla has been renewed, to deactivate it please dial *777*0#”. But don’t be happy because your money is gone and now they won’t return it even you fight in courts. And then you knock on the customer care’s door to speak your complain. But the Respectful, Big -hearted, Honest, absolutely saints dressed in the form of Customer care to help us will say, “This system is for all the airtel customers. And we do send you message for deactivating. Now you have 1500 message, utilize it.” Wow! Utilize it- they know this suggestion better because they are utilizing public money to turn their turn over. And after this vain call to Respected “Coat-Suit” people in Airtel, you think lets utilize these message and a day before auto-renewal I will deactivate the AUTO- Renewal System. But days passed and as nobody have too much time to think about this deactivation thing, again after certain elapsing time they renew your scheme again, and “YOU LAUGH LOOKING AT THE MESSAGE which says “to deactivate dial *777*0#”. With due RESPECT to AIRTEL and ALL THOSE SITTING on for customer care service to us- grandly salute you. Keep looting. Thank you.

Sir,
We are residents of Vijay Nagar, Narela, Delhi -110040, Near Aggarwal Nuring Home, we would like to file a complaint against an illegal mobile tower (Airtel or Tata communication) installed at our street in H.No. U-88, Vijay Nagar, Narela, Delhi. The tower was installed without any permission from residents & it is effecting health of our children & seniors near by & in the building itself.

In addition to above, I would also like to highlight the effect of electromagnetic radiations being emitted from the mobile tower which is a big health hazard for the people living in the vicinity of the tower area. We are posed with serious health threat and death due to diseases like brain tumor and cancer from the radiations of this tower and so are others nearby. It is a crowded area, very vulnerable and has a lot of children around along with a nursing home.

The landlord of the particular house is not ready to remove & discontinue his agreement with the mobile company only for the sake of money.

We are requested to please take a strict action & seal the tower for the sake of our health & environment.

Hope for the action ASAP.

Thanks & Regards,
Residents of Vijay Nagar, Narela, Delhi - 110040.

Dear Sir,

I had taken a airtel no [protected], on which i got a bill of 1700/- rs as stated by cutomer care it is because of surfing, where in i never used the same.

Some one called me and said he is ready to settle the amount for 800/- rs , so i paid it online and he said he will send a settlement letter in 2 days, which i never received.

Now again i received a call statiing to pay 1100/- rs, so i need a clarification why should i pay for which i never used.

Please try to close the matter as its distubing me a lot.

Regards,
Ganesh Arote

My Mob Number [protected]
Today I Activate
Rs 124, 3600Mins 3G data, charges post 3600 mins 3p/10Kb, Validity: 30 Days Speed will be 7.2 MBPS till plan end date

But I Got Only 2G Speed

I Called 198 Custmer Care
He Say It,s 2G Pack Then Cut My Call

But Plan Say 7.2mbs 3G

Sorry to say but in current time it’s true. Dear Nodal office it’s my bad luck that I am Using M/S Airtel IPTV, Broad Band & Fixed line services. Now I am sharing my complaint to you. I was facing the problem in my Broad band (When I am going to download any file or opening heavy graphic side need refresh it 1-2 time and then I am to browse it)and from August end and September beginning its showing above error many time and finally on 1st September 2012 I had raise a complain at 198 helpline and same day your technical person visited at my home and told that my exiting ADSL Wi-Fi Modem model number 450 TXI is faulty so I need to purchase a new modem same time I had given him the another modem model number beetel 450 BXI and I was surprised to hear that he don’t the setup a setting of that modem and he go away from my home after that I had made many complain to your 198 complaint center and every time I found that it was closed by your engineer or your back hand but issued not resolved.
As per my knowledge you are beaching the Customer trust under and it come under legal offense I.P.C. Section 405, Consumer protection Act 1981 and in last I can also take the step under IPC 420 & 421.
Now you tell me what action I need to take against you because you have given to Metal harassment.
Regards
Hitesh Kumar Garg (LL.B)
+91-[protected]

I WOULD LIKE TO INFORM AIRTEL TELESERVICES THAT CANARA BANK IS NOT LISTED IN THE LIST OF BANKS FOR INTERNET BANKING FACILITY.KINDLY INCORPORATE THE SAME AND PLEASE ALSO NOTE THE SAME IS BROUGHT TO THE NOTICE OF YOUR CUSTOMER SERVICE DEPT.

With due respct to all .,I would like to bring to ur kind notice tht being such a longtime & loyal customer to airtel...i was mislead by the entire airtel services providers... its highly disgracefull & insulting for my own dignity..it started frm the month of may 2012 wherein i had called the cust care ppl seeking help in terms of roaming plan coz i was gng to out of to sm othr state fr roaming...i was told abt the plan 225 whc is going to b the best plan for roaming including messags in less rate as asked..i agreed to get into tht plan..after i came out of kol..i paid my frst bill after being on roaming whic was of rs 746..next month i gt a bill of rs 4393,...i called cust care asking why ths bill is so high..it was told to me very rudely tht itw as bcoz the plan was chnaged....to a normal plan..i told them i nvr authorised anyone to chnage my plan wen m still in romaing & which made the bill so high to tht extent..i wanted to speak to a manager...they said managers busy will call within 2 hrs..i gv my alt no...no body called...i called back again..thr was again a confirmation agan to me tht the manager will call bcak...no one called..i kept calling the cust care...no proper resp..now in sept..i hv gt an info tht these ppl hv approached my home harasing my parents stating abt the money..i spoke to the tht person who made me speak to the manager..i hv tried expalining but the manager was only concrened abt the payment frm me, was only stressing on tht..not ready to realise tht wht i hv gone thru...today seeing to all this problems which i was nt able to take anymore..i agreed to pay teh roaming charges for rs 6742....& required fr a written conformation frm them...which after so much of talks i gt....i paid n gt the reference no fr payment..its really sad tht these kind of service providers are cheating..pls pls pls dnt trust these ppl evr in life..& request to take any proper action against them...

Dear Sir,

Using Airtel DTH is very very Bad experience for me. Airtel DTH and other Associates are cheating customers. Due to my past experience, from Last One year I was not using Airtel. On 10 days back I received call from [protected], 411. ( Fraud, Cheater, & Crooks ) They told me that if I recharge my DTH with 1250.00 They will provide me one Year validity with more than 185 channel. They called me more than 5- 6 times. and insist me lot. On there requested I recharged my airtel DTH 15 days back using my icici credit card . But till date I have not received any validity. They are not picking my phone and not responding to my calls. I called then more 10 times. I complaint to Airtel but no response.

Kamal kant
[protected]
Airtel DTH no [protected]

Dear Sir I Rashmi Ranjan Mohapatra s/o- Bhabagrahi Mohapatra,Address: Thoria Sahi,P.o:-Mangalabag,Dist:Cuttack-ODISHA-753001 would like to bring into ur notice that I taken Airtel prepaid connection on 14-Aug-2012 and I submitted my Voter Id Photocopy with self signature on the documents as per the required documents for verifications, my number was activated on the same day and i started using my mobile and also distributed to all my friends and relatives as my contact number, My Airtel prepaid number is [protected]. suddenly after 10days from the activations airtel disconnected my service without any notification. I contacted to the retailer from whom i have purchased the sim he showed his register and told that he already sent my documents to the company after that i contacted airtel service centre,cantonment road,bajrakbati cuttack they told me to submit the documents again after that they will reactivate on the otherday i again submitted the fresh copy of my documents ,they received and assured me that my connections will be Re-activated within 24Hrs but its more than 24Hrs neither customer care 198 is responding nor they are Re-activating my sim and I cannot use that sim. They cannot reactivate till now.Airtel is cheating lot's of recent prepaid customer like this.Hence i request you to please consider the matter and take legal actions against this Fraud company.


Thanking You
Your's Faithfully
Contact Mobile:[protected] Rashmiranjan Mohapatra
Email:[protected]@yahoo.com
Date: 12/Sept/2012

i am orthopaedically handicapped person.My hands and Legs are not functioning properly. How can I activate the chargeable services.
I have not activated this service but don't know how z this been rendered to me and I have been charged even for this Rs.30/-Per month.
I tried to stop this service through message..and approached to customer care but no use, ...please stop this service as immediate as possible, .as I really not at all interested in paying for it.

My Mobile No. [protected]

Please do the needful as early as possible

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Shelly

Hi,

With respec your attention I beg t state that a unknown no [protected] in Pakistan/Afganistan miss called me many times.Today at 11.09 a.m it occured again. Please take a step against this no.

thanks n oblige

Airtel Customer.

I have not activated AT-AIRINF but I am getting charged Rs 6 a day, .please stop this service as immediate as possible, ..as I am really not at all interested in paying for it.

Deactivate AT-AIRINF - as immediate as possible


[protected] this is my mobile no

HI
DEAR
I AM RONAK MAHAJAN YOU HAVE PURCHES 10 DONGLE BUT NO PROVIDE YOUR SERVICE IN AIRTEL.
PLZZZZ HELP ME ...........

AN NO ANS CALL CENTER EMPOLY PROPELY ANS..........



YOUR LAND FAKIR COMPNY BAKWAS PANI ME DUB MARO.............

hello sir my name is SUMIT S CHAUHAN . i have a air tel connection . but a few time i got a hard incanvince . i dont want want a promotional call and sms . i camplaint it at airtel custmer care but i got responce that i am a stupit gay and i cant understand that they tell . so it mean that we only hear that what they say but we cant say any thing ,and i activate a dnd last month and i think this service can activate in 45 days .but 1 month begine but service not activate o n number so please give me a justice and teach a customer care aqsitive that they change thare language .

hello sir/ma'am,

i am using airtel gprs service on my mobile, i have nokia C6-01 high speed internet supported mobile.
My complaint is i got only 5 to 9kbps speed, and its showing too many times 'connection lost, or 'server reset'
and after all all other companies giving more than 40kbps of gprs speed,
than why only i got that poor speed of gprs?

That is too slow speed and i complaint many times but still problem is ON THE GO!!!!!

My last complaint number to the airtel customer care is : CMOUD[protected],

they said that they will update me by 11 sep, but no update.

With thanks fully,
gohil jatin,
rajkot,
gujrat.
Mobile [protected]

I have been using Airtel services for the past 7 years via the number: [protected]. I shifted recently to the postpaid connection under the same number and opted for Blackberry internet services. For the first three months I paid 599 every month for the internet. Then on 10th July I decided to withdraw from Airtel since 599 was expensive for me.
On 10th July an executive from retention department called me and offered me Blackberry Internet service for 2499 advance for 6 months and saying that any plan of Rs. 399 does not exist with Airtel. At first I agreed to it. But then on 16th July I called them again at 121 to withdraw my advance rental of 2499 and give me another pack since I was uncomfortable in paying the advance. Mr. Yashpal confirmed the de activation of 2499 plan and started 399 Blackberry Internet for me stating the advance plan has been cancelled.
In the month of august I received a bill of Rs. 3787 which was inclusive of the 2499 ( which Yashpal confirmed he had discontinued) and Rs. 283 extra ( variable pay of Rs. 399 from 16th July to 4th August). At first I did not notice the 283 extra and called the Airtel nodal officers to review and give me a waiver of 2499 since the plan had been discontinued. But then due to delay in response I paid the complete bill of Rs 3990 to avoid any delays in bill payment and decided to compromise with paying in advance for 6 months of internet.
Now on 6th September I receive a bill of Rs 945 which is again charging me off Rs. 399 for Internet service. I again called 121 and got delayed till 11th September due to system up gradations and non availability of bills with Airtel. I finally spoke to Supervisor Mr. Raman Kumar via ref no: [protected] and asked for the explanation. He explicitly mentioned that the 2499 plan that got discontinued on 16th julty is not wasted, which means that the money I paid in August is of no use. I will be charged normally of 399 every month for Internet service extra and nothing can be done in regards to the Rs. 2499. He confirmed this on behalf of all the managers and nodal officer and has completely refused to help.
Nobody told me at the time of discontinuation on the 16th July 2012 that my money will be wasted and they now ever refuse to adjust my Rs. 2499. Please provide justice to me.