Airtel Complaints & Reviews

Hello,
My customer id number for ADTV is: [protected]
My Account balance was low and I was searching for any offer on Recharge of Airtel Digital TV.
On 8th Oct 2012, I was able to see 10% cash back offer on
1. Airtel's official website - http://www.airtel.in/digitaltv
2. On TV at "Recharge Info" channels.
3. Received Call from Airtel Automatic Voice call service - Saying as your account balance is low, recharge your account with 310 or 410 or 510 and get 10% cash back benefit

So using the link from the website, where it shows the 10% Cash back benefits, I recharged my account with 410Rs using Credit card on 8th Oct 2012
After 42 hours, on 10th Oct 2012 (today), my account was credited only with 25Rs instead of 41Rs (10% of 410)
For inquiry, I called the Cusomer care services and customer care executive (named as Lokesh), told me that offer was available till 6th Oct 2012 only...!!!
Even today also I can see that offer, on Airtel's official website (Snapshot attached) and also on their Recharge Information related dedicated channels.

The matter is not about just 16Rs which I didnt get credited, matter is about misguiding the customers.

I want proper action to be taken for these.
Let me know for any further details,

I am not really Happy with the services provided like this.

Regards,
Raj Khatiwala
[protected]@gmail.com

Aware of airtel money,

1. One you recharged to unknown number by mistake, you can’t revert back.
2. You can’t verify the recharged mobile number once it done.
3. All offers are limited to 100Rs only.

Dear Sir,
even after submitting the required documents and processing fee one month ago, Till date I have not got the broadband connection, continuously doing follow up with mr vinit ([protected]) and mr rakesh ([protected])
This is really a VERY BAD experience of dealing with airtel people, who are least bothered about the customer.

Thanks.

Harinder Tyagi
[protected]
5 , amba complex
Ambala cantt

i 'm a airtel customer ([protected]),i use gprs services for browsing purpose which comes in varius packages.
if an airtel cusmer wants to activate gprs he dials *567# and choses a favourable package for internet browsing.after confirmation of the particular package the amount will be deducted and amount of data available (in MB) will be notified via sms from the customer care.for example if i chose rs 25 for 200 mb with a validity of one week i would be notified that 200MB is available in my account and rs 25 will be deducted from my main balance,but if i start browsing internet right now they will blindly deduct the surfing charge from the main balance (at the existing brousing rate viz. 10paise/10kb) not from the given 200 MB.i enquired the customer care only to learn that my deducted amount will not be refunded and a saying that such incidents won't be repeated in future.
Here i would like to draw attention of the concerned to look into such matters where thousands of customers are fooled and looted in corporate manner.

Airtel changed plan without intimation.
My Plan was UPE -250 Speed DSL Plan and without my intimation was changed to 'Airtel - Special DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) Plan'.
When i go the knowledge of this called up customer care and was told that we are reverting back as its not into effect.
That month(june) was fine but later it wad changed to 'UPE -699 Special 699 DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) DSL Plan' -July and the to 'Airtel - Special DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) Plan' without any intimation.
This connecting is used by my father and he doesn't has that much usage because of which we took this plan.
If its not reverted back to original plan 'UPE -250 Speed DSL Plan' then we would like to disconnect the connection.
Have called up customer care several times and so many complaints raised :LB[protected],11857662 but no use.

Dear Sir / Madam,

I am getting absurd messages from the Airtel number [protected]. When I call the person he was talking vulgar. Pls help to take the immediate action or block the mobile number.

I got the below details in the internet.

Mobile Number Details : [protected]
Mobile Code 8897
Location : Andhra Pradesh
Service Provider : Airtel
Customer Care Number :[protected]

Airtel no: [protected]
Account No.
Account is in the Name of : Mrs. Smriti Bhattacharjee
I have taken up this new broadband connection on 26th July 2012.
Its only been just two months. My Modem (450BXI) is not working since 6th Oct 2012. I complaint on 7th Morning (9.12 am) to 121 customer care (Complaint no.[protected] about the same and I was told since my connection is new so my Modem is under Warrranty. At 11.45am somebody ([protected]) called on my Mobile from Airtel and told me that I will not get a free replacement for my Modem as It was not purchased from Airtel.
For your information I purchased this Modem from the same person who came to my house form fillup for new connection. I paid him the money and he handed over the Modem to me. I have a document to prove this. This persons Name is Rahul (Mobile : [protected]). Since he came from Airtel, he did all my paperwork, he handed over the modem , so my understanding is I purchased the Modem from Airtel.
Again at 2pm on 7th Oct I complaint at 121 Customer care about this issue. I was again assured I was under warranty period, so my Modem will be replaced.
At 2.07 pm same person ([protected]) called on my Mobile (who called in morning) from Airtel and told me that I will not get a free replacement for my Modem as It was not purchased from Airtel.
This is Just rediculous. I called up again at 121 Customer care in Evening and I was again reassured for next day visit and get this problem resolved. On 8th Oct a person called Rahul called on my Mobile ([protected]) and informed me that somebody will come and check the problem and get this problem resolved. A person came in afternoon and told the same old story that the Modem I have been using is an old Model and cannot be replaced. I showed him the documents to prove that I bought it from Airtel two months back. He then called that person who sold this modem to me Rahul (Mobile : [protected])and confronted him knowing the fact this model is no more in use, why did you sell it to the customer. I do not know what answer the other guy gave. This person told me he will come later and resolve the Problem.
Today Morning when I called up Customer Care – I came to know your records says, problem resolved.
THIS IS NOT ACCEPTABLE AT ALL. My problem is still there and how can you close your chapter by just wring RESOLVED.
Today at 8.30 am I called that original Rahul ((Mobile : [protected]) and asked him why he did this. You will be surprised to know rthe answer he gave me.I DO NOT WORK WITH AIRTEL ANYMORE, SO ITS NOT MY RESPONSIBILITY.

THIS SHOWS AIRTEL DO NOT PAY THEIR EMPLOYEES DECENT SALARY , THAT IS WHY THEY GO DOWN TO THIS LIMIT TO EXTRACT MONEY FROM CUSTOMERS.
I DO NOT KNOW IF THERE IS ANYONE IN AIRTEL WHO HAVE THE PATIENCE TO TAKE ACTIONS AGAINST MY COMPLAINT AND DO THE NEEDFUL.
THANKS
MRS. SUTAPA MOITRA
Sutapa.[protected]@gmail.com
Mobile : [protected]

airtel walon ne Rs. 148 me bataya ke unlimited internet milega ye sms airtel ki taraf se aya tha aur is number se AW-650001
but aisa nhi hua 148 me 6000 sms mile jo custmar ke saat dhoka kiya h . aur maira customar care bhi blocked kr diya jo baat na kr sako m.

MY NAME. MOHD IMRAN

MOBILE NO. [protected]

ADD. A-71 NEAR BAL NIKETAN PUBLIC SCHOOL SANGAM VIHAR NEW DELHI-110062

HI,

My mobile no. is [protected], I contact to airtel's customer care department in last week of september 2012, and he committed that my bill plan will be changed from next billing cycle i.e. from 2nd october 2012 but when I called today to customer care they told me bill plan not changed yet for that first you have to submit a request of deactivation of gprs then after four hours you have to again submit a request for changing the bill plan, if it is so I should be informed in the last call and at the time of commitment.
I,ve to bear the loss of 7 days of bill plan not changed.

And airtel's customer care department harassing me by not giving the proper information.

Devendra Khubnani

Hi,
Like the other Airtel Users.. I got a call from [protected] today (8.10.2012) @ 18:31 GMT+5.30..
I have a knowledge that +92 is Pakistan's country code. Since i wasn't familiar to the number i didn't receive the call.
But i need to know whose number is it and why do we all get this call. That too from a similar or the same number.

For reference of getting a call/missed call, You can check one of the comments- (Hi I am also an airtel user with no. [protected], i too recieved a call from the no.[protected] at 10.02 pm date 27/07/2012.
When I searched the net got to see others also confused with such nos.
Regards,
Aditya Sharma)


Please respond ASAP on my e-mail address- roshni.[protected]@gmail.com

Regards,
Roshni Shah

I had paid Rupees 4500 as International Roaming deposit to Airtel in Mar 2010. Once I returned from International travel I had requested Airtel to refund the deposit. But till date they have not done this. They have been giving various excuses. IT IS CLOSE TO 2 YEARS!

Even talking to their Nodal Officers and Apellates does not make any difference. Everytime Airtel rep calls, I have to start the story from 2010 - they always act as if this is the first time they are hearing my issue. Not sure what kind of customer service system they maintain.

There were multiple Service Requests that have been raised to no avail. The latest SR # is 45953678.

Rgds,
Arun
Airtel Relationship # : [protected]

Hi,

I had an airtel broadband connection. The no. was [protected]. I disconnected the services on January. I have also made the full and final settlement for the service by paying Rs 550 at the Airtel store in Saltlake, City Centre, Kolkata. The receipt no. is[protected]. The executive at the Airtel store told that I wont get any calls/ bills regarding this any more. But still, bills are being generated and being sent at my address, and one or the other executive is calling me for the payment. They are asking me if they should send someone to collect the payment. Even they sent a person twice at my address. I raised a complaint calling the airtel customer care, talking to senior executives. They said it will be sorted out and it wont get any calls/ bill from their side further. Even after this, I am receiving calls and bills. Please take necessary action against Airtel to get this problem sorted out. This is ridiculous that they treat their customer in this manner. And its a nuisance to call their customer care to raise a complain again, because their executives are the worst in the country. They neither understand Hindi/ English.

For the bill of Aug,excessive charges of net is added.Which i did not use.My bill for aug. was 1841.I paid 841.They have charged 1300 for net.I was agreed to pay 700 which i have used.Not more than i have used.i tried many times to reach Airtel But they dint provide me any solution for that and then for the bill of Sept. they have again added extra charges. On 5 oct. they blocked my outgoing calls and messages.

October 8, 2012
Subject: Rooming not activated or not working
Dear Sir,
I am K.Venkatasubramanian, one of the directors of Anand Radhika & Associates and Spearheaders Management Consultants group. My Airtel mobile no is [protected] and we got more than ten Airtel mobiles.
So for I have visited Mumbai three time on business connection. During my first visit itself (i.e during August 2012) I have requested you to activate the rooming for my mobile. But till date the rooming is not all activated or it is not working or any other problems at your end. Because of this I could not able to communicate to my customers and we have lost several lacks of business. Moreover I am mentally upset because of this.
I have even changed my sim card for new one. But still it is not working. I have also tried to connect Airtel tower by searching operator selection manually, but I got a message “No network connection”. I have also contacted your service provider in Mumbai, but they told me I nave contact only Chennai.
I have checked up my mobile with Vodafone sim card and I am getting immediately the rooming. So there is no fault in my mobile also and the problem is with you only.
So request you to do the needful at your end ASAP.
If you are not solving the problem immediately I may think to surrender all my company Airtel sim to you and go for a new service provider. I may even think for some legal action against you.
Regards
K.Venkatasubramanian. Director,
Anand Radhika & Associates
Spearheaders Management Consultants Ltd.
35 (28), Padmanaba Street, T. Nagar, Chennai 600 017.

Hi,
I am Anuj Kumar from Gurgaon, Haryana and this mail is regarding the Airtel Broadband connection I had applied on 01/10/2012. My request number is [protected]. Address is House no 75, Chakkarpur, Gurgaon. This was the first time I opted for Airtel connection with high expectations but sorry to say I got a pathetic experience in return.


A representative from Airtel came and agreed to provide the connection within 2-3 working days and took Rs.500/- but after taking money he didn’t come back at all. Almost 100 times I called him but he is not at all responding to my calls. The representative’s name is Dev Bhardwaj his number is +91-[protected]. Finally I called him with some new number (this time he picked up the call assuming some new customer’s call). All the time he say he will mail me the receipt but i didnt get any receipt.
It seems that just for the sake of achieving targets these people are fooling the customers.

I request Airtel Customer Care to take disciplinary actions against those who attract the customers just by words and not by their service.
And please provide me the receipt of the payment.
Thanks
Anuj Kumar

Hello,
My customer id is [protected]. I purchased the AIRTEL DTH connection in July 2012.
I log an complaint to airtel customer care on 27th sept. 2012 related to set top box not functioning. The airtel engineer visited on 28th sept. and confirmed that the set top box is defective and need to be changed. He said it will be changed by 1st Oct. 2012. Now its already 8th Oct but still the problem is not resolved. I did lot of followup but everytime get the reply that it will be resolved on the same day. But problem is not getting resolved.
Everytime I am getting new complaint number (Complaint numbers : 24311317/24401526/24478626 to give some example for the same problem) but no solution and on the top of it getting sms that your query has been resolved and then they want feedback of the service.

Also in sms I got one mobile number asking to contact them. But to my surprise no one pick that number. I tried to contact the local sales manager also. But he also not ready to pick the phone but sms me everythime that he is busy.

I am really harassed now by the behavior of the air tel and lost the confidence in them.

I request a help here.

Regards

I'm air-tel prepaid mobile user ([protected])for the past 6 years.
On 06/10/2012 3 services were activated on my mobile without my intention
1) ASK AN EXPERT ABOUT YOUR CAREER AND JOBS, for 30 Rs/30 days
2)ITEM SONG for 10 Rs/7 days
3)GAMES for 1 Rs
and when i tried to contact their costumer care on 121 and 198,the call is getting disconnected saying that i should dial *121*4# to manage my services and no customer care person would talk.
when i talked with their Internet customer care they said that it is not in their department and should call the customer care on 121.

This is not the first time air-tel is doing this every time they would be deducting money in the name of one plan or the other.
Fed up of this money thirsty worst network.

I'm from Delhi and I have got Airtel Rs. 1699 unlimited plan. With this plan the bill comes as Rs. 2020.24 with the following break up

Monthly Rental - Rs. 1699
Service Tax - Rs 222.24
Gaming - Rs. 99

Now I don't use the gaming service at all and neither the Airtel staff has given me any such information on gaming service at all. I had written emails after emails regarding the matter to Airtel's appellate and nodal IDs as well, where I was told by telephonic call that the excess of bill for two months will be reimbursed. But during the present bill (for September 2012), the gaming charges were added again.

It is becoming a headache for me to keep reminding Airtel about the problems and I'm seriously thinking of disconnecting the Airtel broadband as it will ease all the problem in one shot. Neither the Airtel can give its customers a support on the ADSL router nor it can manage its customers even after sending emails to the highest authorities. Moreover, the frequency of responding to the emails has become low.

I want to move to the consumer court against Airtel broadband and I request your help in this regard.

i had recharged today 200 Rs in retailer shop and mobile no was [protected] and transaction id[protected],
in retailer person mobile was shown recharge successfully completed but our mobile didn't shown any message

I never applied for internet service on number [protected] from my end.
neither my permission was taken to activate internet service on this
number.

i checked my past bills; since jul mid i am charged on this unnecessary. kindly stop this service from immediate.

not sure how come this mistake is done on either side. let me know the
refund process for this wrong claim. i am frustrated with this wrong charged.