Airtel Complaints & Reviews

To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Thanks & Regards,
Chnandan Saha

pls treat my query on top priority since i had been regularly contacting your customer care representatives since 13.09.2012 for receiving gprs settings from airtel representatives so as to use internet on my airtel number [protected] & [protected] both after getting my both sims recharged with gprs plan of Rs.149 &=also with sufficient main balance in both numbers...please reply my query , why i can't receive settings from airtel on handset samsung galaxy ace duos s-6802....pls co-operate

I need 2 my mo. no. detail calling Histiry & msges History MY Airtel No, [protected]

Airtel applies a policy of "CUSTOMER DO NOT CARE". My number is [protected]. From the past 10 days i am facing network coverage issues. Till now, I have lodged 3 complaints. All of them are either cancelled or resolved. Till now, I have not even got a single call from the support team on this. And every time just to keep up with the TAT they are either closing or putting it as resolved. It sucks big time. I have not been able to make any calls or even answer any call. And I always make my bill payments within the due date. I am a customer for more than 8 years. We currently have more than 5 airtel numbers. All these years, Airtel support was the best. Now it has go to the worst. They just dont care about what even you are saying. Am planning to apply for number portability for all these 5 numbers.

unwanted call are comeing to my mobile

I'm Tejo LN Varma Kurra. I'm using the prepaid services of airtel AndhraPradesh with the number [protected]. On 13th Sep 2012, I have subscribed for 3600 minutes of 3G data on my mobile number given above with 125 rupees charge. Instead of 3g data, they gave me 2g data. Even I called the customer care, they are not resolving my problem and in the middle of the call only, they were cut off the line with charging 50 ps per every 3 minutes. I want to place a complaint against this. Please find a solution. I'm having the messages they send me, before I was activated the service. With those messages reference only I have subscribed the 3G data pack.
Thanking You sir,

Tejo LN Varma Kurra
contact num:[protected]
[protected]@gmail.com
Hyderabad.

hy dear sir
my name is kuldeep i am studing in b.tech 3rd year ...before some month i have purchased an airtel prepaid card ([protected]) for internet purpose but after few month i am facing an problem subjected to balance deduction so i submit my problem to aitel but nothing they says that sir such type of problem occurs due to costmer s fault....finaly i complaint to canse jaipur after that airtel deactivate my connection without my permission where as i use this pr card regulaly in my doongle(data card).....sir plz help me and suggest me what can i do?????????????my mail id [protected]@gmail.com

HI ,

This is to bring to your notice that there has been a due of Rs .1500 on the above mentioned landline number ,i have closed the account & telephone connection , to my horror there is a due of Rs .1500 which i dont know how it can be ,neither have i received the bill & the payment has been cleared without details , i am sorry to say an advocate calls me & threatens with dire consequences that the legal department is going to file a case , i need to make payment by 20 minutes , how do you expect me to do so without any information , airtel is playing serious games , i beg to differ that an advocate by name pandey & motilal desai keeps on troubling me with calls , please take this issue as this is serious concern .

Please take a note & act or i will not stay quiet .

Regards ,

I have been having a very bad experience with my Airtel Prepaid Number [protected].... Airtel has been deducting INR 3.00/- everyday from my prepaid number under VAS.SubContest... When tried to stop the service using *121# or even calling 121, I get a message that i don't have any VAS services activated on my number... Attached are the screenshot of messages from Airtel.

Can i get a prompt response on this as this is the height of cheating!!!!! I have never enabled any VAS service on my mobile... It looks like after Airtel had recharged my account with a free balance from account 40150015 and now they are just deducting all the amount using this bad practice...

I want someone to take a look into this ASAP and refund the amount deducted...

Chetan Jain.

I have a prepaid number of Airtel since last one year. During last 15 days, Airtel subscribed me to news and some other trash services on its own (no permission sought from me) and automatically deducted money from my account without my consent.

Within days, more than Rs 100 disappeared from my prepaid account without making any calls, sms. I complained online using Airtel.in online form but they have not even bothered to call me for last 5 days.

This is highly unethical business practice. I guess Airtel believes that it can fleece its prepaid customers this way but I won't let that happen to me. If my complaint does not get resolved in 3 days even now, I shall apply to consumer forum for punitive damages.

Chandrashekhar

Dear Sir/Madam,

I have Airtel DTH at my home and since last few weeks many TV channels stopped coming to my TV and day by day count of such channels is increasing.

I have called customer care, customer care representative told me that your dish needs alignment and we will send our engineer tomorrow.
But nobody came.

I called Airtel DTH customer care again after few days and they again told me that they will send engineer at my home.
But nobody came and its more than a week.

I have also filed following complaint at their Grievances portal but after 2-3 days when i checked the status of reference number provided to me i found its assigned to somebody else.

Here is the complaint i filed gain today at airtel dth Grievances portal:

Dear Sir/Madam,

This is regarding many channels not coming to my TV due to dish alignment required.

I have called your customer care multiple times and they have given us date on which your engineer will be visiting our house for dish alignment.

But no one came till date, its more than a month we are unable to see many TV channels and daily few more channels are getting removed(we are unable to view them).

I request you to take immediate action otherwise i am forced to move to some other service provider.

My account validity is expiring on 15th Sep and want this issue to be resolved before that.

I hope we will continue with a happy service provider- consumer relationship.

Please call me at[protected]-------- if more details are required.

I have already filed a compliant 3 days back and found following response:
===================================================================
Thank you!

Your request has been acknowledged. Your reference no. is DT[protected].

We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.
===============================================================

Now when i am checking status of my complaint with reference DT[protected], your website is showing somebody else's complaint.


Regards,
Prithviraj Singh

I have received following response to above request:

Thank you!

Your request has been acknowledged. Your reference no. is DT[protected].

We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.


Here is the response received for my previous compliant:
Thank you!

Your request has been acknowledged. Your reference no. is DT[protected].

We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.


Please help me how to address this issue.

I have been a loyal customer to Airtel for over a decade with no issues till date.

I had also starting using broadband and landline services for the last few years in Mumbai (my landline airtel number : [protected]). I have had good customer relations with airtel until a few months ago.

On 18 May 2012, I have relocated to Goa & my home in Mumbai has been closed from that date (no occupancy currently).

I had already submitted my landline airtel number : [protected]_mh on 16 May 2012 for cancellation. Service request # 15849968. 2 days later I had called to confirm that the request is being attended to. I had also got a message that all incoming will be stopped in 7 days & then within 3 weeks once approved it will be closed.

All old outstanding had also been cleared immediately after that approx. Rs. 2500+. Now I'm in receipt of monthly bills for the period 26 May 2012 to 25 Jun 2012 & then again from 26 Jun to 25 July 2012 amouting to Rs. 2075. How is this possible? Also I have got numerous calls from airtel where I have informed of above situation each time but still demanding payment. This has been extremely stressful.

Also there are DSL charges of Rs. 85 mentioned in the bill. This seems fraudulent considering the house is closed from 18 May 2012 & assuming that airtel was clearly told to close the line.

Can you please tell me why I should pay these bills when I had done my due diligence of intimating cancellation & also checking for the same a couple of days later. This is negligence from Airtel not to discontinue my line in adequate time & now they are calling me everytime & stressing me out to explain the same issue each time.

I have also sent emails earlier in addition to calls to [protected]@airtel.in, [protected]@in.airtel.com, nodal.[protected]@airtel.in,. But no one responds other than sending bills & quoting payment requests.

this is to bring to notice compliant against airtel for my 3g data card that is not working and the complaint for the same was made on 6th sept and was confirmed to be resolved by 10th of sept..But airtel customer service response is so pathetic and no one bothers to really address the complaint and solve the problem..

It been more than 10 days and the problem i still there with no effort from the customer care to solve it..The problem is of network not available and the data card is for my office purpose which has got halted and am suffering so much on my work front..

Airtel customer service is so pathetic and third class that if you have a complaint ,rest assure that y-they will one only give you new TAT's ( which has no meaning) , no clue on the problem and no effort to solve it..

Wish they could compensate on my work loss each day but you only can wait for them to respond on their own sweet will..

Pls provide me some solution..

Regards'
Shelly
[protected]

AirTel prepaid deducted more than 58 without usage
Hello

This is Hari my mobile no# [protected] and it is AirTel Prepaid connection. 58+rupes deducted from my balance without usage and information on September 14, 2012.
On Sept 13th evening my balance was 119.31 rupees, and on Sept 14th 8 am I got an sms saying
You don't have enough balance to activate 2G GPRS pack of 98 rupee for 30 days.
The amount what I had by that time is: 68+ rupees.

Please no needful on amount deduction.

Thanks
Hari
[protected]

The airtel customer service was very bad yesterday (13/09/2012) by 6.30 pm. I spoke to a person called Ahmed. He was rude at me, he dint provide the correct information and was not doing his job, I asked him for nearby airtel office, he held for few seconds and asked me to call back after sometime. So he was least bothered, I asked for manager or any complaint department, he said there is no one of that sort. I told him I am gonna register complaint, he asked me to go ahead. That's the reason of the complaint, indeed he was least bothered. Please register a complain and do the needful.

Thank you

I lodged complaint against my mobile nos.,holding airtel nos [protected] and [protected] as the signals on it are very weak and hardly one could talk on it uninterruptedly,so I requested them to make a visit to our oremises to check the problem.So many times I contacted them,every time a new complaint no. was given,and no complaint was attended ever..Then I get a mail from them saying that my complaint has been resolved(request no CINDL [protected]) and that they tried contacting us but they were unable to contact us.This is all wrong statement as noone contacted us ever..Please look into our grievance and sort out the matter at your earliest

Thanks,
Sangeeta Chaturvedi,
[protected]

Sir/Madam,
I activated fully blocked DND (Do not Disturb Service) in Airtel. But i will receiving DND type calls like hello tune etc. I complained 198, they said that please allow 7 days. But do not stopped calls. I complained more than 10 times in 198. But they can not solve my DND problem. Then i called Nodal officer more than three times. But they can not solve my problem .Then I complained Appealed Officer in Airtel. But they cannot solve my problem. Today[protected] i re-complained to Appealed Officer in Airtel. Same replay they said " allow another seven days". What the private network airtel do, I hate the airtel. Please any one take action for Airtel and penalty to this network. More details are below:
My Airtel Number:
Last complained Appealed Officer in Airtel :[protected], 11:45 AM
Last received Unwanted Call Numbers[protected] : [protected], [protected]
Yesterday received Unwanted Call Numbers[protected] :[protected],[protected]

Your's Faithfully
Ratheesh TG

Dear sir,

I have one pre paid airtel mobile connection which i used from 2007. one month before they disconnection my number without any information and provided to other user. as i updated same in so many profile. people are unable to contact with me. I am facing a big problem. please try to solve it ASAP.

Thank you.

Regards,
Santanu Deb.
[protected] (M)

Airtel - the fraud company, gave me a bogus SIM CARD by retailer. That SIM CARD is already activated by someone and already potable to IDEA before 6 - 8 months. Airtel gave me that SIM CARD with No. - [protected]. I have that SIM CARD and also a COMPANY POUCH. Airtel is a fraud company with worst staff in Surat. Airtel is No. 1 cheater company with fraud NODLE office in Delhi.

I am Dhaval Gadhiya - [protected]

I had a landline installed at my home in November 2011 from Airtel. Initially for 3 months I had a problem of wrong number. In their records they had one number whereas I had another number. I probably made more than 100 complaints but it was not resolved. Till date the problem is the same.
From March 2012 they barred my line and started calling me for making payment. I made payment in April finally after their repeated calls. They promised that after making payment everything will be fine.
Ever since I have been complaining and there have been may be 200 calls and each time they registered the complaint and promised that problem will be resolved within next few hours. There staff also visited my premises many times but of no use. The line was not working but they were sending bills and calling for payment. I asked them to fix the line first and then ask for bills. They said that I should pay an amount of Rs. 3500 first and then they will think. Why should I pay for a service that I have not received ?
Yesterday someone called and said that he is from Delhi High Court and Airtel has filed a case against me under section 420 and they would send the case to megistrate and send arrest warrants for me. I want to file a case against Airtel in the consumer court and bring them to justice. I am ready to spend as much as required but want them to improve their customer service and not take the customer for granted. Their services are the worst in Madhya Pradesh and have unlimited problems in landline as well as mobile.
Please help in this regard.