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K
KUSUVAMSHI
from Nellore, Andhra Pradesh
Sep 15, 2012
Resolved
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Resolved

Address: Khammam, Andhra Pradesh

unwanted call are comeing to my mobile
Aug 13, 2020
Complaint marked as Resolved 
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respected sir,
i am miss mitali pawar using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last three month. if possible as soon as early send me detail. thank you.
Reply
respected sir,
i am Halima sadiya using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last three month. if possible as soon as early send me detail. thank you
Reply
Dear sir,
i am shubham sharma using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last three month. if possible as soon as early send me detail. thank you
Reply
Dear sir,
i am subrat kumar behera using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for last three month. if possible as soon as early send me detail. thank you
Reply
IN SPITE OF REGISTERING MY PHONE NO. WITH DND, I GOT A PROMOTIONAL CALL FROM AIRTEL NO.[protected] AT 13.56 HRS. ON 03.03.2010. HEIGHTS OF SHAMELESSNESS ON THEIR PART. IS ANYONE CAPABLE OF TAKING THIS MITTAL BABU COMPANY EMPLOYEE TO TASK ? AREN'T GOVT. RULES BEING TRAMPLED BY THESE ILL PAID CHIMPS WITH IMPUNITY.OUTRAGEOUS TO SAY THE LEAST.
Reply
I WANT TO KNOW ALL DETAILS CALL
Reply
Namaste ( KUSUVAMSHI),

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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    T
    tejolnvarma
    from Mumbai, Maharashtra
    Sep 15, 2012
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    Address: Andhra Pradesh

    I'm Tejo LN Varma Kurra. I'm using the prepaid services of airtel AndhraPradesh with the number [protected]. On 13th Sep 2012, I have subscribed for 3600 minutes of 3G data on my mobile number given above with 125 rupees charge. Instead of 3g data, they gave me 2g data. Even I called the customer care, they are not resolving my problem and in the middle of the call only, they were cut off the line with charging 50 ps per every 3 minutes. I want to place a complaint against this. Please find a solution. I'm having the messages they send me, before I was activated the service. With those messages reference only I have subscribed the 3G data pack.
    Thanking You sir,

    Tejo LN Varma Kurra
    contact num:[protected]
    [protected]@gmail.com
    Hyderabad.
    View replies
    Namaste Mr.Kurra,

    This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Arpit Dixit
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [protected]@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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      K
      kuldeepdoot
      from Coimbatore, Tamil Nadu
      Sep 15, 2012
      Resolved
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      Resolved

      Address: Jhunjhunu, Rajasthan

      hy dear sir
      my name is kuldeep i am studing in b.tech 3rd year ...before some month i have purchased an airtel prepaid card ([protected]) for internet purpose but after few month i am facing an problem subjected to balance deduction so i submit my problem to aitel but nothing they says that sir such type of problem occurs due to costmer s fault....finaly i complaint to canse jaipur after that airtel deactivate my connection without my permission where as i use this pr card regulaly in my doongle(data card).....sir plz help me and suggest me what can i do?????????????my mail id [protected]@gmail.com
      Aug 13, 2020
      Complaint marked as Resolved 
      View replies
      Namaste ( kuldeepdoot),

      This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

      For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

      Regards
      Arpit Dixit
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      [protected]@in.airtel.com
      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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        R
        Rajesh Rajagopalan
        from Bengaluru, Karnataka
        Sep 14, 2012
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        HI ,

        This is to bring to your notice that there has been a due of Rs .1500 on the above mentioned landline number ,i have closed the account & telephone connection , to my horror there is a due of Rs .1500 which i dont know how it can be ,neither have i received the bill & the payment has been cleared without details , i am sorry to say an advocate calls me & threatens with dire consequences that the legal department is going to file a case , i need to make payment by 20 minutes , how do you expect me to do so without any information , airtel is playing serious games , i beg to differ that an advocate by name pandey & motilal desai keeps on troubling me with calls , please take this issue as this is serious concern .

        Please take a note & act or i will not stay quiet .

        Regards ,
        View replies
        Namaste Mr.Rajagopalan,

        This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


        We assure you that we are committed to resolving the issue to your satisfaction

        Regards
        Arpit Dixit
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        [protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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          R
          r_chetanjain
          from Mumbai, Maharashtra
          Sep 14, 2012
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra

          I have been having a very bad experience with my Airtel Prepaid Number [protected].... Airtel has been deducting INR 3.00/- everyday from my prepaid number under VAS.SubContest... When tried to stop the service using *121# or even calling 121, I get a message that i don't have any VAS services activated on my number... Attached are the screenshot of messages from Airtel.

          Can i get a prompt response on this as this is the height of cheating!!!!! I have never enabled any VAS service on my mobile... It looks like after Airtel had recharged my account with a free balance from account 40150015 and now they are just deducting all the amount using this bad practice...

          I want someone to take a look into this ASAP and refund the amount deducted...

          Chetan Jain.
          Aug 13, 2020
          Complaint marked as Resolved 
          View replies
          Namaste Mr.Jain,

          This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

          For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

          Regards
          Arpit Dixit
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          [protected]@in.airtel.com
          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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            C
            cdeveshwar
            from Gurgaon, Haryana
            Sep 14, 2012
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            Address: South West Delhi, Delhi

            I have a prepaid number of Airtel since last one year. During last 15 days, Airtel subscribed me to news and some other trash services on its own (no permission sought from me) and automatically deducted money from my account without my consent.

            Within days, more than Rs 100 disappeared from my prepaid account without making any calls, sms. I complained online using Airtel.in online form but they have not even bothered to call me for last 5 days.

            This is highly unethical business practice. I guess Airtel believes that it can fleece its prepaid customers this way but I won't let that happen to me. If my complaint does not get resolved in 3 days even now, I shall apply to consumer forum for punitive damages.

            Chandrashekhar
            View replies
            Namaste Chandrashekhar,

            This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


            We assure you that we are committed to resolving the issue to your satisfaction

            Regards
            Arpit Dixit
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            [protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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              P
              prithvi_cc
              Sep 14, 2012
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              Address: Maharashtra

              Dear Sir/Madam,

              I have Airtel DTH at my home and since last few weeks many TV channels stopped coming to my TV and day by day count of such channels is increasing.

              I have called customer care, customer care representative told me that your dish needs alignment and we will send our engineer tomorrow.
              But nobody came.

              I called Airtel DTH customer care again after few days and they again told me that they will send engineer at my home.
              But nobody came and its more than a week.

              I have also filed following complaint at their Grievances portal but after 2-3 days when i checked the status of reference number provided to me i found its assigned to somebody else.

              Here is the complaint i filed gain today at airtel dth Grievances portal:

              Dear Sir/Madam,

              This is regarding many channels not coming to my TV due to dish alignment required.

              I have called your customer care multiple times and they have given us date on which your engineer will be visiting our house for dish alignment.

              But no one came till date, its more than a month we are unable to see many TV channels and daily few more channels are getting removed(we are unable to view them).

              I request you to take immediate action otherwise i am forced to move to some other service provider.

              My account validity is expiring on 15th Sep and want this issue to be resolved before that.

              I hope we will continue with a happy service provider- consumer relationship.

              Please call me at[protected]-------- if more details are required.

              I have already filed a compliant 3 days back and found following response:
              ===================================================================
              Thank you!

              Your request has been acknowledged. Your reference no. is DT[protected].

              We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.
              ===============================================================

              Now when i am checking status of my complaint with reference DT[protected], your website is showing somebody else's complaint.


              Regards,
              Prithviraj Singh

              I have received following response to above request:

              Thank you!

              Your request has been acknowledged. Your reference no. is DT[protected].

              We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.


              Here is the response received for my previous compliant:
              Thank you!

              Your request has been acknowledged. Your reference no. is DT[protected].

              We will get back to you in 2 working days.Please provide this reference No. for any future correspondence related to this enquiry.


              Please help me how to address this issue.
              View replies
              Namaste ( prithvi_cc),

              This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

              For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

              Regards
              Arpit Dixit
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              [protected]@in.airtel.com
              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                N
                nafis60
                Sep 14, 2012
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                I have been a loyal customer to Airtel for over a decade with no issues till date.

                I had also starting using broadband and landline services for the last few years in Mumbai (my landline airtel number : [protected]). I have had good customer relations with airtel until a few months ago.

                On 18 May 2012, I have relocated to Goa & my home in Mumbai has been closed from that date (no occupancy currently).

                I had already submitted my landline airtel number : [protected]_mh on 16 May 2012 for cancellation. Service request # 15849968. 2 days later I had called to confirm that the request is being attended to. I had also got a message that all incoming will be stopped in 7 days & then within 3 weeks once approved it will be closed.

                All old outstanding had also been cleared immediately after that approx. Rs. 2500+. Now I'm in receipt of monthly bills for the period 26 May 2012 to 25 Jun 2012 & then again from 26 Jun to 25 July 2012 amouting to Rs. 2075. How is this possible? Also I have got numerous calls from airtel where I have informed of above situation each time but still demanding payment. This has been extremely stressful.

                Also there are DSL charges of Rs. 85 mentioned in the bill. This seems fraudulent considering the house is closed from 18 May 2012 & assuming that airtel was clearly told to close the line.

                Can you please tell me why I should pay these bills when I had done my due diligence of intimating cancellation & also checking for the same a couple of days later. This is negligence from Airtel not to discontinue my line in adequate time & now they are calling me everytime & stressing me out to explain the same issue each time.

                I have also sent emails earlier in addition to calls to [protected]@airtel.in, [protected]@in.airtel.com, nodal.[protected]@airtel.in,. But no one responds other than sending bills & quoting payment requests.
                View replies
                Namaste ( nafisa.[protected]@gmail.com),

                We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                Regards
                Rakesh Ranga
                Airtel Presence (Airtel Customer Service Team)
                Bharti Airtel Ltd
                [protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                Reply
                airtel brs nagar ludhiana branch is also full of frauds like this . they generate fake bills and extort money from customers and also harrass them.
                Reply
                Airtel Brs Nagar Ludhiana ppl are Fraud. Give complaint in police against them. Writing here will not help much .
                Reply
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                  S
                  shellwad
                  from Sri Ganganagar, Rajasthan
                  Sep 14, 2012
                  Resolved
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                  Resolved

                  Address: Gurgaon, Haryana

                  this is to bring to notice compliant against airtel for my 3g data card that is not working and the complaint for the same was made on 6th sept and was confirmed to be resolved by 10th of sept..But airtel customer service response is so pathetic and no one bothers to really address the complaint and solve the problem..

                  It been more than 10 days and the problem i still there with no effort from the customer care to solve it..The problem is of network not available and the data card is for my office purpose which has got halted and am suffering so much on my work front..

                  Airtel customer service is so pathetic and third class that if you have a complaint ,rest assure that y-they will one only give you new TAT's ( which has no meaning) , no clue on the problem and no effort to solve it..

                  Wish they could compensate on my work loss each day but you only can wait for them to respond on their own sweet will..

                  Pls provide me some solution..

                  Regards'
                  Shelly
                  [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  View replies
                  Namaste Shelly,

                  This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                  For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                  Regards
                  Arpit Dixit
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  [protected]@in.airtel.com
                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                    C
                    cvsharibabu
                    from Gurgaon, Haryana
                    Sep 14, 2012
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                    Address: Bangalore, Karnataka

                    AirTel prepaid deducted more than 58 without usage
                    Hello

                    This is Hari my mobile no# [protected] and it is AirTel Prepaid connection. 58+rupes deducted from my balance without usage and information on September 14, 2012.
                    On Sept 13th evening my balance was 119.31 rupees, and on Sept 14th 8 am I got an sms saying
                    You don't have enough balance to activate 2G GPRS pack of 98 rupee for 30 days.
                    The amount what I had by that time is: 68+ rupees.

                    Please no needful on amount deduction.

                    Thanks
                    Hari
                    [protected]
                    View replies
                    Namaste Hari,

                    This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                    Regards
                    Arpit Dixit
                    Airtel Presence (Airtel Customer Service Team)
                    Bharti Airtel Ltd
                    [protected]@in.airtel.com
                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                      E
                      ebenmat
                      from Vijayawada, Andhra Pradesh
                      Sep 14, 2012
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka

                      The airtel customer service was very bad yesterday (13/09/2012) by 6.30 pm. I spoke to a person called Ahmed. He was rude at me, he dint provide the correct information and was not doing his job, I asked him for nearby airtel office, he held for few seconds and asked me to call back after sometime. So he was least bothered, I asked for manager or any complaint department, he said there is no one of that sort. I told him I am gonna register complaint, he asked me to go ahead. That's the reason of the complaint, indeed he was least bothered. Please register a complain and do the needful.

                      Thank you
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      View replies
                      Namaste (ebenmat),

                      This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                      We assure you that we are committed to resolving the issue to your satisfaction

                      Regards
                      Arpit Dixit
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        S
                        sangivta
                        from Delhi, Delhi
                        Sep 14, 2012
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                        Address: Uttar Pradesh

                        I lodged complaint against my mobile nos.,holding airtel nos [protected] and [protected] as the signals on it are very weak and hardly one could talk on it uninterruptedly,so I requested them to make a visit to our oremises to check the problem.So many times I contacted them,every time a new complaint no. was given,and no complaint was attended ever..Then I get a mail from them saying that my complaint has been resolved(request no CINDL [protected]) and that they tried contacting us but they were unable to contact us.This is all wrong statement as noone contacted us ever..Please look into our grievance and sort out the matter at your earliest

                        Thanks,
                        Sangeeta Chaturvedi,
                        [protected]
                        View replies
                        Namaste Ms.Chaturvedi,

                        This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                        For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                        Regards
                        Arpit Dixit
                        Airtel Presence (Airtel Customer Service Team)
                        Bharti Airtel Ltd
                        [protected]@in.airtel.com
                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                          R
                          ratheeshtgtvm
                          from Thiruvananthapuram, Kerala
                          Sep 14, 2012
                          Resolved
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                          Resolved

                          Address: Thiruvananthapuram, Kerala

                          Sir/Madam,
                          I activated fully blocked DND (Do not Disturb Service) in Airtel. But i will receiving DND type calls like hello tune etc. I complained 198, they said that please allow 7 days. But do not stopped calls. I complained more than 10 times in 198. But they can not solve my DND problem. Then i called Nodal officer more than three times. But they can not solve my problem .Then I complained Appealed Officer in Airtel. But they cannot solve my problem. Today[protected] i re-complained to Appealed Officer in Airtel. Same replay they said " allow another seven days". What the private network airtel do, I hate the airtel. Please any one take action for Airtel and penalty to this network. More details are below:
                          My Airtel Number:
                          Last complained Appealed Officer in Airtel :[protected], 11:45 AM
                          Last received Unwanted Call Numbers[protected] : [protected], [protected]
                          Yesterday received Unwanted Call Numbers[protected] :[protected],[protected]

                          Your's Faithfully
                          Ratheesh TG
                          Complaint marked as Resolved 
                          problem resolved
                          View replies

                          Airtel India — DND - Problem

                          I have registered my mobile no in do not disturde registery from airtel webpage four month ago & I am getting hardly call from unwanted agencies but from last 20-25 days every day I am getting daily 3-5 unwanted calls & whenever I travels out of state DND is not working.
                          Reply

                          AirTel — Airtel stop my mobile service

                          Respected Sir,
                          My self yuvraj Singh. i have a no. of Airtel company no. is [protected] but on 27/03/2012 i received a sms from company i need to deposit my proof to company but my no. is 3 or 4 years old i have already deposit my proofs to airtel relationship center 1 year ago but they stop my service after massaging me with in 6 hours. that is not fear & when i call customer care many times then they replied your no. is permanently out of service but sir how is that possible. When i tried to deposit my proofs again but they center person said they don't have any information regarding it. Its effect my all work & my no. is stop from last two days so sir plz try to something i am very disturbed because of it. I am not able to contact some one and also no one can contact me so plz do the need full asap sir i'll very thankful of yours.

                          With Regards,
                          Yuvraj singh
                          Amritsar, Punjab
                          India
                          Reply
                          Namaste Mr.Ratheesh,

                          This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                          For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                          Regards
                          Arpit Dixit
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          [protected]@in.airtel.com
                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                            S
                            Santanu Deb
                            from Ernakulam, Kerala
                            Sep 14, 2012
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                            Address: Chennai, Tamil Nadu

                            Dear sir,

                            I have one pre paid airtel mobile connection which i used from 2007. one month before they disconnection my number without any information and provided to other user. as i updated same in so many profile. people are unable to contact with me. I am facing a big problem. please try to solve it ASAP.

                            Thank you.

                            Regards,
                            Santanu Deb.
                            [protected] (M)
                            View replies
                            Namaste Mr.Deb,

                            This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                            For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                            Regards
                            Arpit Dixit
                            Airtel Presence (Airtel Customer Service Team)
                            Bharti Airtel Ltd
                            [protected]@in.airtel.com
                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                            Reply
                            Please solve the issue urgently. I don't want my should be misuse by others. Below details for your reference.

                            Airtel mobile number (used from 2007) [protected]
                            Sim card number[protected] 1
                            Reply
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                              D
                              dhavalgadhiya
                              from Surat, Gujarat
                              Sep 14, 2012
                              Resolved
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                              Resolved

                              Address: Surat, Gujarat

                              Airtel - the fraud company, gave me a bogus SIM CARD by retailer. That SIM CARD is already activated by someone and already potable to IDEA before 6 - 8 months. Airtel gave me that SIM CARD with No. - [protected]. I have that SIM CARD and also a COMPANY POUCH. Airtel is a fraud company with worst staff in Surat. Airtel is No. 1 cheater company with fraud NODLE office in Delhi.

                              I am Dhaval Gadhiya - [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              View replies
                              Namaste Mr.Gadhiya,

                              This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                              For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                              Regards
                              Arpit Dixit
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              [protected]@in.airtel.com
                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                A
                                atul2010
                                from Bhopal, Madhya Pradesh
                                Sep 14, 2012
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                                Address: Indore, Madhya Pradesh

                                I had a landline installed at my home in November 2011 from Airtel. Initially for 3 months I had a problem of wrong number. In their records they had one number whereas I had another number. I probably made more than 100 complaints but it was not resolved. Till date the problem is the same.
                                From March 2012 they barred my line and started calling me for making payment. I made payment in April finally after their repeated calls. They promised that after making payment everything will be fine.
                                Ever since I have been complaining and there have been may be 200 calls and each time they registered the complaint and promised that problem will be resolved within next few hours. There staff also visited my premises many times but of no use. The line was not working but they were sending bills and calling for payment. I asked them to fix the line first and then ask for bills. They said that I should pay an amount of Rs. 3500 first and then they will think. Why should I pay for a service that I have not received ?
                                Yesterday someone called and said that he is from Delhi High Court and Airtel has filed a case against me under section 420 and they would send the case to megistrate and send arrest warrants for me. I want to file a case against Airtel in the consumer court and bring them to justice. I am ready to spend as much as required but want them to improve their customer service and not take the customer for granted. Their services are the worst in Madhya Pradesh and have unlimited problems in landline as well as mobile.
                                Please help in this regard.
                                View replies
                                Namaste (atul2010),

                                This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                                We assure you that we are committed to resolving the issue to your satisfaction

                                Regards
                                Arpit Dixit
                                Airtel Presence (Airtel Customer Service Team)
                                Bharti Airtel Ltd
                                [protected]@in.airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                  R
                                  Rajeevnayansinha
                                  Sep 14, 2012
                                  Resolved
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                                  Resolved

                                  Address: Uttar Pradesh

                                  HI All,

                                  Sub: Please Never go For Airtel DTH connection.

                                  I paid Rs.1390 for the installtion of Airtel DTH connection at my Residence Crossing Republic appartment Gaziabad through online on 7th Sep. 2012 But till date 14th September 2012 DTH connection is not installed. So many times i tried to contect Customer care executive. But whenever He listen that i paid on 7th sep. either He disconnect my phone or make it silent. Before Paying for the connection i received around 10 calls from Airtel DTH but once i paid amount i called around 20 times to Customer care. After that no getting any response. This is the worst and fraud comapny. So i request to every one never Go for Airtel DTH. Now i have final option to go for Legal.

                                  Regards,
                                  Rajeev sinha
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  View replies

                                  Airtel DTH — Airtel DTH: Not Installed

                                  I booked airtel DTH though their customer care using credit card. They promised that I will get connection within 48hrs, today, it is more that 5 days, nothing happended. I call customer care everyday 10 times and every time they say it will be done within 1 hour and they will call me back. This is the worst service experience I have seen. These people make false promises and wrong committenst at the time of booking the connection and afte that they forget their customers.

                                  Can anyone help me here. These people have no ethics.
                                  Reply
                                  It is a common problem with airtel guys.
                                  I had airtel broadband, dth services but when i start relocating my self (as i used to stay in rented house)
                                  to new place which is 15min distance from old place, the problem starts.

                                  Every day i used to call 10-12 times to customer care they will say i will send our agent with in 1 hour.
                                  finally after 6th day one agent called me and said he is coming to my address within 15 minutes.

                                  But that 15minutes never came in my life, i tried to reach him several time.
                                  I got same answer, Sir will be reaching your place in 10 minutes.

                                  Finally i had to change the service provider vendor.

                                  Be aware of such stupid services.
                                  Think twice before you go for airtel.
                                  Reply

                                  Airtel DTH — Not installed

                                  Dear Concern,

                                  This is regarding new connection Airtel DTH. I have paid 1590/- through my credit card.I made a payment on 15-sep-11.Connectindia.com they said with in 24 hours we will installed in your home.But till know nobody is contact to me.At the same time Vriti-Interactive also froud.The representative Mr.Nadeem Kumar said that you will get connection with in 24 hours it self.Still i waiting for the installiation. Please suggest me what should i do for further action.

                                  I am awaiting for your response.........
                                  Reply
                                  Dear Rakesh Ranga,

                                  Thanks for your information i got it airtel DTH.
                                  Reply
                                  Namaste Mr.Sinha,

                                  This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                                  We assure you that we are committed to resolving the issue to your satisfaction

                                  Regards
                                  Arpit Dixit
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  [protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                  Reply
                                  Dear Concerned,

                                  This is to bring into your notice about your employees attitude towards resolving customer problems.

                                  We have put up the first request to airtel on 8th of september Request number-(pls refer to our calls)

                                  Engineer came up at our place and we have realised that there is main wiring missing in our apartment and we have requested engineers to go back.
                                  Post that we have been informed by customer services people that we have to put in request again to get our set reallocated.We have taken their advice and did so.

                                  We have put in request on 17th again Request number[protected] .Engineer by the name Aman visited our place .Post checking the requirements first he refused to install the same and given us information that airtel has given strict instructions that they will not be doing installation wherein internal wiring is there in flats in multi-story buildings. They would install the DTH dish in the balconies only.

                                  As per the Society Rules, any flat owner can not get the DTH installed in balconies and the same can be done on the Top floor and all the necessary arrangements have been done by the society. I went to the TOP FLOOR where 20-25 dishes are already installed on the top floor of other DTH vendors.

                                  In the meantime, Aman was in constant touch with us and despite of giving promises to visit our place he never used to visit.On 20th morning Aman has called up and confirmed airtel has given me instructions not to install but still I would visit at your place on my holiday and see what could be done. He has visited our place at 5:30 in the evening and given us budget of 800 Rs for the installation since there would be lot jointers & connecters would be needed. We called up customer service and asked for the prescribed rate list, Customer care exec. refused to share with us and claimed that customer services people do not hold actual information regarding the connectors and jointers.

                                  Aman did half of the work till 20;00 hrs and DTH was still not in operational mode.He kept junction box and the pointers opened and went back. When we have told to rectify it properly he refused as he said he would visit again next day and do rest of the work.He asked us to pay 500 Rs immediately and rest to pay next day. We trusted on him and paid him 500 Rs.

                                  We were surprised at that time that is why he was trying to misguide us by giving us wrong information that airtel has given them instructions not to reinstall in flats where internal main wiring is there.

                                  At the same time, we have never put in request to close our request but without our confirmation request has been closed.We believe this all is being taken care by Aman and he is getting our complain closed by his own ways as there was not even single call which has been made from customer services pre closing our complaints.Customer services was in constant touch with us till the time Aman was not into picture.It clearly shows that employees have access to all screens and controls wherein they can manipulate and close customer complaints.

                                  I called up again Customer Care on 21st Sept'12 and asked the reason of closing the request however nothing has been done. Explained everything to customer care executives once again. Executive promised to resolve the problem in 4 hours but nothing was done on 21st Sept. I called up again on 21st Sept evening and asked for the resolution and put me on hold and disconnected the call. Then Called up the customer service number several times but everytime the call was put on HOLD.

                                  I again called up on 22nd September Morning, it was confirmed by the executive that the problem is not resolved from Airtel end. they would get back to us with in 4 hours. It's been 2 hours now, no call has been made as of now.

                                  Would again like to highlight the employees attitude towards customers.

                                  1)Engineers are more interested in making their own money despite of resolving issues.

                                  2)Customer services people have their own access to close complaints request without checking customers.

                                  3)Despite of complaining again and again nobody takes initiative to actually resolve issue.

                                  4)How can Airtel give this access to employees that they can use their knowledge and cheat people for their personal benefit.

                                  Would please insist to take strict action against Service Engineers as they are not interested in resolving issues rather more interested to make their own money.

                                  Regards,
                                  Sanjeev - [protected]
                                  Customer ID - [protected]
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                                    A
                                    Ajay Ukidve
                                    from Ahmedabad, Gujarat
                                    Sep 14, 2012
                                    Resolved
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                                    Resolved

                                    Address: Jharkhand

                                    Dear Rakesh,

                                    Thank you very much for the lovely Airtel 3G service I am experiencing till date.
                                    However I have landed up with a similar problem I faced earlier.
                                    I recharged my mob data card mob number for Rs. 450 for 2Gb datapack on 13/9/2012. The transaction was completed by debit card on line. The amount was deducted from Bank Account immediately. How ever this is the SMS I received from Airtel and my 3G data pack has not been recharged till today. I cannot contact any customer service representatives as is usual with Airtel.
                                    13/9/2012 at 18.37 hours.
                                    Your Airtel mob number [protected] on line recharge Tx ID 837784 of Rs. 450 has been initiated please keep this transaction ID for future reference.
                                    I kindly request you to look into this matter and do the needful please.

                                    Thanks and Regards,

                                    Ajay
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    View replies
                                    Namaste Ajay,

                                    We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                                    Regards
                                    Rakesh Ranga
                                    Airtel Presence (Airtel Customer Service Team)
                                    Bharti Airtel Ltd
                                    [protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                    Reply
                                    Dear Rakesh,

                                    The complaint in question has not been resolved. The amount in question Rs. 450 has not been refunded to me. Today is 25 Sept 2012.
                                    Kindly refund the amount in the next 24 hours or I will take necessary action as deemed fit by me which includes legal action and publicity. How can you just brush me off like this, ridiculous in the extreme.

                                    Col Ajay Ukidve (retired)
                                    Director Victory Associates,
                                    MTech. MIE, CEng(I), MBA, pg DTHM.
                                    Reply
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                                      N
                                      Niharika Kumaria
                                      from Mumbai, Maharashtra
                                      Sep 14, 2012
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                                      Address: Gautam Buddha Nagar, Uttar Pradesh

                                      Hello,

                                      I have not opted for the BIG FAT FREE STORE_5 and GAMES MANIA_5 subscription but every day Rs10 is being
                                      deducted from my Mobile Prepaid account since almost a month.

                                      I had requested twice to Airtel to discontinue the deduction and reimburse the amount back,
                                      even sent an SMS with details of deduction but no action has been taken since last two weeks
                                      when the request was sent and the deduction is still continuing.

                                      I request to please discontinue the deduction and reimburse the amount back to my prepaid account
                                      at the earliest.

                                      My Mobile number is [protected].

                                      Regards

                                      Niharika
                                      View replies

                                      Airtel — regular deduction for services i have not opted for

                                      i have prepaid mobile service from airtel, there is a regular deduction for services i have not opted for. this deduction continues even after i have called their customer care.this is really painful and irritating, what to do?my mobile no. is [protected]
                                      Reply
                                      Namaste Niharika,

                                      We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                                      Regards
                                      Rakesh Ranga
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      [protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                        R
                                        rajendra kumar soni
                                        from Mumbai, Maharashtra
                                        Sep 14, 2012
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                                        Address: Karnataka

                                        I have requested to deactivate my broadband and landline on 31st May 2012 thru mail but eventhough every month they are putting the charges. When the executives called first time for the payment, I have asked for deactivation but they were saying "we did not get any mail and asking acknowledgements".

                                        I am having the mail what I sent with the received IP.
                                        View replies
                                        Namaste Mr.Soni,

                                        This is to inform you that your concern listed on 13 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                                        We assure you that we are committed to resolving the issue to your satisfaction

                                        Regards
                                        Arpit Dixit
                                        Airtel Presence (Airtel Customer Service Team)
                                        Bharti Airtel Ltd
                                        [protected]@in.airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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