Airtel Complaints & Reviews

I was using Airtel broadband with fixed line service at Mysore, Karnataka till August 2nd week. I had raised a request to transfer my broadband and fixed line connection to New Delhi as I was shifting there permanently. The connection was activated on 14th August and was working fine till September 1st when I found out that outgoing calls from my landline were barred. On inquiring as to the reason for this, I was told by Airtel customer care that there was outstanding amount to be paid on my previous (Karnataka) number. However, when I requested for a detailed bill, I was told that they were not able to pull the information as the account was suspended. In addition, even I am not able to login to airtel.in website with the login information of my previous account either.

My question is how can I be expected to go and pay some arbitrary amount for which I have not even received a bill for? I never even received any communication stating that my landline connection would be barred for this. This amounts to denial of service, and I have to say I am extremely displeased by Airtel's pathetic service.
In addition, on inquiring as to the amount owed, they stated an extremely exorbitant bill which is much higher than what I pay for even a month's service.

Airtel sent me a reply today as below, this is factually incorrect in every way

My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

These charges are not valid, I have explained verbally and written all the facts a number of times to several people in Airtel. Please understand I am not going to pay these illegal and unreasonable charges. I guess its going to be losing battle for Airtel, they will lose 5 connections my family has on top of the damages they end up paying for these illegal charges.


Following is their reply to my "Appeal" to this lot of "inconsiderate " guys

Namaste!

AIRTEL WROTE : You wrote in on 29 August 2012 regarding the billing discrepancy of your airtel mobile number [protected].
FACT- I AM WRITING TO YOU SINCE AUGUST 15TH

AIRTEL WROTE : We tried to reach you 02 September, 2012 at 11:05 AM but we were unsuccessful in our attempts in reaching you as the number was switched off.
FACT : My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

AIRTEL WROTE : As per reference to the service request number 45456325 we wish to inform you that the charges levied towards GPRS (General Packet Radio Service) against the invoice number[protected] are correct and valid. Hence, we regret the infeasibility to provide any reversal regarding the same.

FACTS : WROTE TO YOU JERKS A NUMBER OF TIMES,TALK TO ME SO I CAN MAKE YOU UNDERSTAND

My landline phone no.[protected] is not working since 16/08/12.

sir i have post paid sim card but now i loss that i am in my native place rajasthan now tell me what i do now boz i want a new sim that same number . my address mahavir prasad karwa karwa road jaswantgarh dist nagaur rajasthan plz send me new sim card and add all charge in my bill ,i have no outstanding bill till date thx

This is one of poor service and business practices shown by Airtel. This company does not bother about the customer.

I am using Airtel DTH services from 3 years and from last 3 months we are unable to watch the channels because of their satelite migration.

We complained about 10 times from last 3 months and none of them bother to provide service. We are paying rent from last 3 months without getting any channel and further they increased monthly rent without any information.

I have complaint # 22988480 and one guy visited our place and asking for money for the cable.

During installation they installed only 5 meters cable and now they are saying move this dist to terrace. For that, they are asking for money.

Why should I pay for cable, Airtel cheated me for 3 months and provided me worst service. Engineer is asking for Rs 1200 for cable and for this money I can get new connection from Tata Sky which is far better than Airtel.

Even during Installation I asked them to install dish on terrace but to save cable you guys put only 5 meters.

I want justice and this is not way to do the business by cheating the people. Even worst is, you have waste your time by talking to customer care every time which is very slow and take 40 minutes to speak with Customer representative.

Thanks,
Sandeep Kath
[protected]

I am a subscriber of Airtel IPTV since 2010 with account no 15545723

I am facing a grave issue regarding a complain in Customer Support.

I put an complain on 27th August regarding my IPTV is not working. Till date my issue is not addressed. In the process of follow up I have called at least 30 times in customer care. But nobody is taking responsibility to solve the issue. Every time I called the customer care they change the resolution time by next 12 hours or so.

So, now I want my issue to be solved ASAP.

Kanak
+91 [protected]

Hi,

I purchase the Airtel Digital connection on 10-July-2012, but after activation I have notified the problem of difference between Sound & Picture for the specific channels.
For the same I have register the complaints 5 times in month.
yet I have not get the solution for the same.

Regards,
Rakesh Atole

I am Mr.R.K. Soni employee of State Bank Of India want to change my broadband plan from 699-549.
As we are getting excess bill amount with the inclusion of phone bill. So kindly change my broadband plan as concerned to my request.

i complaint on 30.08.2012 in morning and give me the time to attend the engineer up-to 01.09.2012 at 11 am and told me before the engineer come a call to you before 1/2 hrs but now call to me up-to 2 pm than i call customer care and phone transfer to senior she told me your time has left and your complaint has been reschedule engineer come up-to 03.09.2012.and also told me a call to me i told that on power so we are rescheduling your time while i have not received any call only i received a call for asking the problemm solved or not.
i inform to you that this problem has started than you sms due to bed weather face no signal on dated[protected] at 2.22.2.5pm.
i complaint also this your engineers has wrong reported to you while the customer bear this i bear two days no signal while i am paying for this.

Dear Sir,

Sub:My Sim number # [protected]

my complain is still unresolved since i made complain on April 25th, 2012 against disconnection of my Sim number # [protected]

kindly note recently i visited munbai for 2 days and i found my Sim number # [protected] has been aloted illegaly to some other subscriber without solving my complain.

i need your help to settle this issue as soon as possibhle.

you my contact me on my personal email id [protected]@hotmail.com


Kindly help me resolve this matter.Thanks.

Your sinceirly..
Kishore Kherajani.

Dubai, U.a.e.
Sep 1st, 2012


Post your Comment

Dear Sir,
This is regarding the complaint against Airtel, from whom I have bought a SIM in the month of July '2012. My Prepaid no is [protected] & [protected].
As per my original offer, call charges are 30p (1p/2s) for local calls & 60 p for ISD calls (1p/s). But they are charging more than what was offered to me.
When I came to know the problem, I contacted the Airtel customer care. They accepted that there is some technical fault & assured me that it will be solved by 25th of August. My complaint no was CWRCH[protected]. I didn't receive any phone from them, but I received a SMS, mentioning that my problem has been solved.
But they are still charging more than 1 rupee/min for STD (Landline/Mobile) calls & for local also they are charging more.
On 31st August night also, I called them. But it was such a long route to find the customer care representative .Also it is chargeable 50p for 3 min. I was able to contact customer care after no of tries & it took almost 20 minutes to reach there. But that guy after a sometime put me on hold & then disconnected the phone.
So much frustrating experience it is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS THE WAY, HOW AIRTEL IS SHOWING PROFITS.....BY FRAUDING & LOOTING THE CUSTOMERS......
Please help me to solve the problem & I want the full refund, which they are charging for their mistake & I need full money for customer care charges also.

Looking for your support,
Thanks & Regard's
Rajneesh Kaushik
Mob: [protected] / [protected]

Dear sir
My airtel no' is [protected] &
I have bored to airtel searvice to I have change my searvice providers I was sent msg Port [protected] to 1900 and airtel is not provide me unique porting ID , I have a call many time airtel costmor care 121 & 198 but care is disconect my call and avoid me. I have try other airtel number but no reply my qwery? Airtel not provide porting nummber pls help me..

DEAR SIR,
I JOIN AIRTEL AT JUNE 2012 I THOUGHT AIRTEL IS A BEST OPERATOR SERVICES BUT I SAID IN THREE MONTHS IHAVE MANY APPOURTUENITY WHEN COMPANY DEDUCTED MY PREPAID BALANCE ANY WITHOT CAUSE 27 AUGUST AT 8 PM I HAVE TIRTY TWO RUPEES IN MYACCOUNT THEN I HAVE SWITCH OFF MY PHONE BEACAUSE HEAVY RAIN IN MY TOWN NEXT MORNING I SAW THERE IS ONLY ONE RUPEES BALANCE AVAIL .........

SO U HELP AND MY DEDUCTED BALANCE RETURN ON MY AIRTEL NUMBER
[protected] & YOU SEE THAT IN FUTURE THIS COMPLAINT IS NOT REPEATED

I have applied for a new connection of Braodband & Telephone Services on dated 01/08/2012 through Airtel office (bill no. 887), SAF No. 30418862 & paid Rs. 250/- against the connection to Sales Ex. Ashish [protected].

As they have told that connection would take 3 - 4 days. I have waited for the time and following day by day calling in given nos. and visited office. As I have talked with Zabed [protected] many times, always replying it will take 1 day more, there is cable fault etc.....
Received call on 15th Aug. from Mr. Ramakant Singh, Nodal Officer [protected] stating there is cable fault/ cable not fixed. So, it can’t be processed for the next 2 - 3 months. I may apply after the said months only. You may take refund of Rs. 250/-.

Received another call on 17th Aug. from Nodal Team, [protected] stating same case. So, it is not possible to give the connection. Hence, You may take refund of Rs. 250/-. If Airtel can’t give the service, they have not offer to fool / harass the public.

I am asking that if there was no cable ... for the Connection, they have to call back by given date / time of 4 days. Why they have replied me that the cable connection has been done you may get it within 1 day ( said after 1 week). I had asked to purchase the Instrument set with the Sales Representative.

What would be, I have purchased one Telephone set & one Wi Fi set for the Broadband Connection, in which I have spent of Rs. 2350/- for the same. What I will do with the instruments. I am not expecting this type of solution / service with Bharti Airtel Ltd. This type of service is to harass to the Customer.
This is for your information & necessary action please.

• I have Airtel Corporate Connection taken in the month of July 2012 the credit limit for which was fixed at Rs. 1000.
•As per my understanding , a postpaid customer shouldn’t be allowed to overshoot or overspend beyond the agreeable limit, i.e. the credit limit.
•To my utter surprise, I suddenly find my unbilled amount shoot up from Rs 846.10 on 14th August to Rs 3408.60 on 16th August 2012(an almost quadruple increase!!).
•I have then found this growing continuously to above Rs 4000 like I am being benefitted by some Interest on my Investment.
•My outgoing facility was then barred on 19th August 2012 finally and subsequently I receive a call from the customer payment section that I have to make a payment for a minimum of Rs 2100 before I could use the facilities of Airtel again.
•On speaking to the Call Center Executive, I was mad to understand that Airtel calculates all the charges as per regular benefits and then applies for any of the special benefits availed by the customer like free calls/internet charges while the final bill is being generated at the end of the customer’s billing cycle.
•In my case, as I had not availed any such special packs, so I am pretty sure I would end up shelling all these unnecessary extra money just because of the erratic way in which Airtel calculates the bills.
•The agony which has been created due to the disruptive/discontinuance of necessary facilities has caused great pains to me.
•The final bill generated on 31st August 2012 was of Rs 4669.69.

My postpaid mobile number is[protected].
Please help me in the proper direction!!

I want call details of last months till today of this number [protected] at my email id

I want to complain against the wrong call rates , which are charged on my number & for this i called your customer care nos about 5-6 times,but they are not giving me the correct information regarding the call rate.they are telling different things at different call.Is this airtel services are meant for you charge wrong call rates and provide me with different silly excuses about my tariff and call rate.

Sir/Madam

I have been a post paid user of Airtel mobile service provider, my number being [protected]. Recently I submitted request from post paid to prepaid service on 25/Aug.2012, at their Lokhandwala, Andheri west customer care outlet. I cleared my dues, filled form and submitted photo and residential proof.
After a lot of struggle and revisit to the Gallery, my service resumed after more than 48 hrs.

The gallery is situated far away from my house and being a working woman, I dont have time to visit them time and again.

The reason I wish to complain is that inspite of submitting all documents they are telling me to visit the Gallery again to resubmit the papers. I presume, they have not forwarded my papers to the concerned office. Their Gallery does not have any contact number either.

I request you to kindly help me sort out the issue once and for all.The call centre officials of Airtel are a bunch of ignorant fools who do not know what their counter parts are doing.

With thanks

Ruchitaa

I HAVE BEEN USING AIRTEL BROADBAND FOR ABOUT A YEAR NOW . I TOOK THE 10GB 4MBPS CONNECTION BELIEVING IT TO BE FAST . BESIDES BEING THE SLOWEST AND WORST , THE 10 GB
IS GONE IN 4 OR 5 DAYS FROM THE DATE AIRTEL ALLOWS THE SO CALLED 4MBPS SPEED ( WORST THEN A SNAIL ) I USE THE BROADBAND FOR NORMAL WORKING AND NO MOVIES NOTHING BUT 10 GB GONE IS 5 DAYS . THIS IS THE BEST JOKE . WHEN ASKED HOW THEY SAY , SIR , WE WILL CONNECT YOU TO YOUR UTILITY SITE AND YOU CAN SEE . FUNNY NOTHING COMES UP ON THAT CHECKKING SITE. DATE - USED SO MUCH - DAYE USED SOMUCH , FUNNY

OK 10GB GONE IN 5 DAYS , FINE . THEN EVERY NOW AND THEN THEN BLOCK EVEN THE SLOWEST CONNECTION WITH A RED SCREEN ASKING FOR EXTRA MONEY TO BE PAID FOR SPEED.. BLOODY THEY GO ON DISTURBING EVEN IF YOU CANCELL THE RED BLOCK AND SAY NO NEED.

WHEN 4MBPS IS WORST THAN A SCAIN ON AIRTEL , WHAT IS THE GOOD IN WASTING MORE MONEY . THE BEST PART IS THERE IS NOBODY PROPER TO COMPLAIN AND NO BLOODY CHEIF OR MANAGER YOU CAN CONTACT . THE AIRTEL ENQUIRY NUMBER 198 , THE ANSWERING MECHINE IS SO CUNNINGLY SET UP , IT CONFUSES ANYBODY AND GOES ON ASKING UNWANTED QUESTIONS AND YOU PAY EVEN FOR THIS COMPLAINTS LINE . AN ORDINARY PERSON CAN NEVER GET TO SPEAK TO THE AIRTEL COMPAINTS GUYS . THIS IS THE CUNNING TECHNIQUE USED. FUNNY QUESTIONS AND FUNNY ANSWERS AND CONFIRMATION AGAIN AND THE SAME THING REPEATED.

SO TO SAY , I AM REALY FED UP OF AIRTEL AND ITS DIRTY BUSINESS TACTICS , I HAVE DICONNECTED TWO LINE FROM OFFICE AND NEXT MONTH I WILL DISCONNECT THE LAST ONE TOO. NEXT MONTH. WORST SERVICE THE GUYS GIVE YOU AND ALL DIRTY WAYS OF INTERACTION. AND NO PROPER ANSWERS FOR THE COMPLAINT OR THEY SIMPLY SAY BY THIS TIME SOME GUY WILL COME AND CHECK ., AFTER SO MUCH OF TIME WASTE AND STRUGGLE TO GET THE LINE. FINALLY THE GUYS DO SOMETHING , THEN AGAIN IT IS A PROBLEM .

I MUST SAY THE DIRTY TECHNIQUES AIRTEL IS USING TO MAKE FAST MONEY , WILL FOR SURE EFFECT THE NAME OF THIS COMPANY.

I got my post paid connection converted to prepaid at the Airtel gallery situated in Lokhandwala, Andheri west on 25th Aug. 2012 for [protected]. I submitted all documents/proof of residence, photo and forms. I was told my services will resumed after 24 hrs.After my service remained disconnected, I visited Gallery again because no one from Airtel could confirm my request. After no. of calls and lot of harrasment I had to go to Gallery again situated far away from my house and place of work where it turned out to be that all I had to do was to recharge with a voucher of Rs. 47 without talk time. I did that and my connection started.
Altthough I had submitted all forms/ photograph/address proof and outstanding amount on 25th itself. Now I get a sms saying my documents are not received! I have to go back to Gallery otherwise my service will discontinue!!
This is most ridiculous. Inspite of being a post paid connection holder, inspite of submitting documents I should run around all over again!!!
Guys in Airtel dont know anything except to repeat like a parrot!
I am shocked to know that they dont even know how to deal with a customer and just hang up when one complains.
I will go to Consumer Forum if my services are affected as this is the only life line for me.
I have never seen more ignorance in any other telephone service provider than airtel..
Can you please talk to these people and sort the problem
Thanks

PS as I write this I get a call from one ms. Rajni Sharma from Airtel to enquire about my complain. She repeats that I should go to that gallery again otherwise my service will be disconnected. She hangs up when I ask for her supervisor.