Airtel Complaints & Reviews

Sir Please Deactivate DND From My Airtel Mobile No- [protected]

my phone number is [protected]. i have lost my phone. please block my sim card.

Dear Sir,
I am user of Airtel post paid mobile services since 2007 with unlimited GPRS Plan (CUG Reliance Industries Ltd).

I want to activate 3G service on my cell No. for video calling.Airtel insist me for discontinue my unlimited GPRS plan for activate 3G calling.
Airtel refused for continue GPRS for activate 3G.

I am also using BSNL Sim, BSNL provides activated GPRS plan with video calling, then why Airtel insist for deactivate my current GPRS plan for activate video calling.

Rules for all service providers are same.

Another point is also to be considered,For receive video call (Incoming is free),service providers also insist for enableling of 3G service for video call receiver person.I think by default this service to be activated for who have 3G enabled hand set for receive video call.

Expecting earlier solution.

Regards,

Manojkumar D. Trivedi.
+91 [protected]

I am exiting member of Airtel service provider company from so many years.Last year I have purchased 2 sim from Retail shop.My tariff plan was 1 pasie/sec for both std & local.But from time to time company is making change in it's tariff policy without any prior intimation in any form.I am facing network coverage problem also when i make a call on there 198 for complaint they just barred my no for a month.I have also mail for refund of my money but they are not ready to refund back or resolve my problem of bal dedution & network.I have also mail reply from their side for my problem which shows a no interest in my problem.
I want a fair decision from court regarding this issues.I am facing mental Truman because of their poor service last 2 month.

Plz call me on this no [protected]

Kindly request to provide me justice!!!
I am Airtel Post Paid Customer: Mobile No:[protected] opted for Rs.199 Plan

I wanted to change Post paid scheme to Prepaid scheme so that
contacted Triplicane Airtel show room at chennai and they asked me to pay the
unbilled amount of Rs.590/(410 first time on7/9/2012 +180 second time on 8/8/2012) totally for the dated from 5/9/2012 to 8/9/2012.(4 days) to convert.

I paid the all amount and enquired the Triplicane show room person and
Customer care for the break-up for the amount of Rs.590/ charged many times but
they are not giving response. Even mailed to Airtel customer complaint on 8/8/2012,I am not receiving any response so far.

Could you please provide break-up why and how amount of Rs.590 charged and needed
to pay for the dated from 05/09/2012 to 08/08/2012.(4 days)

If required, I am ready to provide the challan for the amounts paid for 4 days.

I am really hurt because of the above and expecting your valuable inputs.

I am asking for bill from Airtel company from last 6 month by company by they can't provide .i have ask for online bill on my email id but they didn't provide and after crossing 3 month they have closed my phone without tilling & they call me again and again and tell your told due amt is just Rs 2930. i[censored] pay it then your all pending bill way off and your bill will also reached to your home or to your e- mail id . But i did received bill till now and they r asking to pay pending bill Rs 639. So kindly help me.
Airtel is Fraud Company and they are making customer fool in billing amount (Airtel mobile no-[protected])
Rgds
Ankur
[protected] , [protected]

Dear Sir,

I have online recharged for My Mobile No. [protected] today. Tran Id 537404 is generated for future reference and in my bank account balance was also debited. But recharge was not done successfully. Kindly do the need full for the same.

Your faithfully

Yogesh Khatri

Airtel 3G connection speed was 7.2mbps. However, it is giving reduced speed (236.8kbps) since yesterday. Please revert changes.
Number: [protected]

I am writing to you request you to kindly provide me justice!!! I am a Airtel Chennai customer ([protected])... I had bought this sim in may 2012 and within 15 days they sent me a bill of Rs. 700/- So I called more than 20-30 to get this issue sorted out... next month the bill amount kept increasing Rs. 890/- and then to Rs. 2300/- in the month of July. So finally I decided to quit using Airtel and called them requesting to shut down service, also because I relocated to Kolkata. The customer care executive told me it will be done in 5 days.... Its been a month now... I have called then more than 22 times now... have talked/yelled/cried and begged! but they just give me a date and tell me that number will be disconnected but number remains active still. I called them today also. Some girl picked up and refused to take ownership of the complaint. Once a executive gave me a mail ID to write an email. but the email was not delivered (probably fake). I m in a state of trauma now. I don't know what to do. Every month the bill gets generated even when I am not using that Airtel postpaid connection any more. They are charging me for August and sent me a bill of Rs. 600/-. Please Help!

Respected,
I have purchased a SIM of Airtel with lifetime validity.(no-[protected]) before some Years. Its validity got ended in last month.So i asked Airtel to extend the validity. First they Suggest me the recharge of Rs.64/- then Rs. 62/- And then of Rs.65/- all these three recharge amounts were wrong. Finally they told me the recharge of Rs.110/- For the validity of One Year (365 days) and 275mins of A2A free local minutes bundled with it.
So I recharged my SIM with Rs. 110/- on[protected] but now it is showing the Validity till[protected]i.e. 90 days ) only. i asked them about this but they are totally refusing and not giving the proper response.
So please do the needful and give me the validity of 1 Year(365 days)
Yours
Rawsaheb patil

This is an earnest request to you to save me from the harassment by your
esteemed organization. I left India on 22nd Aug for US and made a request to
convert my Postpaid number to yearly rental plan, as I wanted to continue with
Airtel when I return back. The customer service person took my request over the
phone, gave me a request no. and communicated that it has been done-from next
day (which eventually happens to be start of my next billing cycle), I will be
under the yearly rental plan.
After that request, they again initiated the process for submitting documents
and mail chains. They raised two more requests
45603219 by Jesintha Fernandes(cust care executive) WHICH was supposed to be
resolved by 3rd Sept. But when I wrote on 6th Sept to know the status, they
replied again with a new Service Request No. 45746162 by Aakash Gupta (cust
care executive).
In short it took 29 mails- 15 days- 3 official service requests from your
organization just for one small request and still the issue is unresolved; that too of a customer who is willing
to utilize the services of your organization in future by paying a yearly
rental even when he is not in India.
Every time, a new customer care executive attends the issue and it all starts
from the scratch- Same template driven mail, one more new service request and a
promise to resolve the request within 7 days.
If every service request is bound by an SLA, I demand an explanation what
happened to my earlier service requests. I am totally frustated by this torture
meted out to me by your organization. I have faced the same earlier when I
moved to US in 2010 and tried to move the same to yearly rental plan([protected]
- This is the same number which I was using then as well as now).
Request your urgent attention into this.

*****PLEASE NOTE THAT I WON'T BE REACHABLE ON MY NUMBER AS I AM IN US NOW.KINDLY DO NOT PROVIDE THE SOLUTION AS "WE TRIED REACHING YOU ON YOUR NUMBER BUT COULD NOT CONTACT YOU"******

i had bought an airtel prepaid number [protected] from dhanashree mobile from Pune with necessary document.After it got deactived saying the documents needs to be submitted again.Again i submitted the necessary document in front of airtel representative but to my suprise it again deactived after one week.Now the Airtel service executives says that i cannot get this number again and they dont know the reason of barring of my number as it not mentioned on their system. I bought the sim only one month back, have submitted the documents and also made recharges on my number. I smell something fishy as mine is a golden number and someone from airtel wants to acquire mine number..i am determined to go to consumer forum as i have all the required documents of airtel

Arun Radhakrishnan
[protected](alternate number)

Today I have got missed call in my mobile no. from [protected]. And there after I call back this number & some said that I have own 25Lakh from Airtel & after that I understand this is fake call. SO I disconnected the line. After that when I am checking my account balance, it is showing low. And for this reason I am not worried.

But one news came some times before in TOI that if anyone call that number, which begins with +92, his SIM will be cloned & all the information of subscriber mobile will be copied to that SIM, where subscriber had called. So I am very much worried about the same, because some useful personal information have in my mobile.

So if you kindly inform me that is it possible to copy & can it be harmful for me in future, I will be obliged to you.

not given the let fee

Hi,

I am using Airtel Broadband from last 2 years but from last 6 days, I am not able to use internet. I have opened 2 CSR but no one visited yet to solve the problem.
21310438 on 04 Sept, 21493834 on 07 Sept.
I am getting calls from Airtel numbers that someone will check your broadband but no one has come yet. Please help how to escalate to further levels to get this thing done.

I am using airtel 3G dongle since last 1.5 months with recharge of 255 which gives 1 GB data with 3G speed.It was working fine for the first month.
When I recharged it second time with same tariff, its not working. The net connection is established but it shows speed of 1.1 Kbps - 1.6 Kbps .Also none of the page gets opened.The number is [protected].
I have talked to customer care as well but no solution found since 2 weeks

Hi,

I had been an Airtel Bangalore broadband customer with clear payment history for a quite long time the telephone number being [protected], I had to discontinue as I was relocating and I asked them to disconnect the broadband service they agreed to disconnect and after six months they call me and tell that the broadband connection has not been disconnected and I have to pay the outstanding bill of 4872 , I did not even turn on the modem assuming it has been disconnected. When I refuse to pay they threaten me with legal action. I am not sure what kind of ethics these so called telecom giant is following. I am not sure if Airtel is finding this way of making money by harassing the customers easier. I have copied the text from the email I got from Airtel customer care when I requested them for a disconnection.

Can someone please suggest me what should I do?

Name : Khaja Agadi
Contact Number : [protected]
email Address : khwaja.[protected]@gmail.com

response from Airtel customer care*************

[protected]@airtel.in

10/12/11

to me
Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for your airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we had already registered a request with reference number 5540834. Our team is working on the same and the request will be addressed within 7 days.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Dear Sir / Madam

I have a prepaid mobile number [protected] which is getting recharged quite frequently with an amount of Rs 444 or Rs 500.

To my surprise on Monday September 3,12 after I had recharged this mobile with Rs 444,I received a notice that unless I call *567# I will get charged
Rs 98 after three days for an internet package of 1 GB. I promptly did as I have no need for this but I still got charged Rs 98. I was advised of
this internet package charge by a SMS of Sept 7. This is completely unfair and illegal.

Even though I have asked the supplier Airtel to reverse this charge of Rs 98 and advise me of the same either via a SMS or e-mails I am writing this complaint because it is charge by deception. Airtel will be required to change its procedure to charge for this packaged service. Instead of charging for this service with user unaware in case the mobile is turned off ,Airtel could send a sales pitch to activate this internet package. It will then be upto the discretion of the user if one wants the service. This is to request you to enforce this.

Thanking you
Divakar Praad
Chitralekha Prasad

Respected sir/ madam,

I am working in LIC of India in Amritsar. I have purchased a power plan CUG from airtel compan in 2010..
While selling this plan to me i was told the call rate from airtel to airtel mobile in 10 paise only.
Now the company is charging 20 paise call from me from airtel to airtel. My hundred of colleagues are
using 10 paise call facility from airtel to airtel. I have written to airtel aurthorities and they revert me
we have changed your plan and in this plan .20 paise call rate is available. Now yesterday
i have written again and they reverted the same.
Please help me out.
thanks and regards
sukhminder singh, [protected]

My name is V. das and I am using Airtel mobile since 2003. I was always having problems but some how or other I am tolerating and now it is to much. pls look into my complain. My no. [protected]. I activated Internet for the month plan on 26 August 2012, after this my balance was 558 and on 30th just after four days I found I have balance only rs 13. immediately I call to customer care and they check, hear the details and finally cut off my phone. everyday three four time I call and they just ignore me and saying that we are forwarding you to our executive head and then my phone is cutt off. On 4th September I was told that by 11 am on 6th I will get my balance back and on 7th eve I call again for five time Mr. Sanjay Mr. Ashis again hear the details of my case cheked it and finally cut off my phone saying that I forwarding ur call to executive head. And after this I call and nobody recevie my call.pls solve my problems immediately. Thanking you..