Airtel Complaints & Reviews

respected sir/mam my DSL no. is [protected] . i want to disconnect my connection , plz disconnect it quickley as soon as possible and i will not be responsible for any bill if it comes after today

Hi,

I am using Airtel's Telephone and Broadband Services for few years now. Lately last week my phone went dead and so my internet as well on 29/8/2012 and I made a complaint on 31/8/2012 which was registered under ticket number[protected]. They said the problem would be resolved in a day. A technician called on the same day and enquired about the issue and gave me another tech's number to call. I called him and he said he is working on the issue which is a telephone line cut issue caused while drainage work was carried out by the panchayat people. He said the problem should be fixed before end of the day, if not he would fix it on the next day morning for sure(1/9/2012). On Saturday night i got a call from Airtel saying it a confirmation call to check if the problem is resolved, as the problem has been said to be resolved by the technician. As I was not at home, i was not able to check and so informed them that I would call check and let them know when i am home. I Checked when i went home and the problem was not fixed. So I called the second technician and he said he was not working on the problem and the first one was the one who was working on the problem and asked to call him. So called the First tech and he said the problem with the line cut is fixed and was saying that he did not receive any ticket for my problem. I replied him that he is the one called 2 days back for the problem and asked me to call a second person. He said he would check and get back to me. No one called me, so I called Airtel helpline number again today(4/9/2012) and got a ticket number[protected], saying that the problem will be fixed before 3:30 pm and someone would call me before coming in. So I waited till 4:30 pm and then called again, and the customer care person was telling me now the time is till 6/9/2012 - 3:30 pm and i have to wait till then. As I was really not in a good mood now, asked for a Supervisor and he said he would transfer the call and put me on hold. About 12 minutes later the Supervisor picked up the call and said the line cut is issue is still there and so the technicians had asked for more time and that is why the maximum time frame was set as 6/9/2012. And he said he would make sure this problem is fixed within tomorrow (5/9/2012) evening max. At the end of the call I checked the call time and it was 25 minutes. I am writing this to let you know how much money we have to spend calling customer care to get a problem fixed and that too wait for more than 7 days. I am paying Rs.1600/- per month and I am getting this kind of bitter service on top I have spend more for customer care calls as well. Please check into this matter and do the needful, so that the customers like me are not ripped off and good service provided. My Land line number with the problem is[protected].
I was also sold a Binatone wireless modem saying the Normal modem was not available last year when my Modem went bad. I had to pay some Rs.1400/- to get it. Now when I wanted wifi working, Airtel customer care checked and finally say that the modem has some issues and I have to call Binatone to get it fixed. I do not understand why they want to sell a costly modem which i didnt prefer initially and forced to by the modem and now want to check with another Vendor for getting Airtel's service running. Bad service all the way
Thanks for patiently reading this

I have three air-tel numbers {[protected], [protected], [protected]) with Bill plan Rs 99/- as per instruction filled on form and same has been charged for the first two/three bills received and payment were made accordingly. However, all of sudden without my Authentication/permission bill plan has been changed to Rs 149/- and amount has been charged according. Even, company don't bothered to inform the customer that his/her bill plan has been changed so do i want to continue or quit?

When i came to know regarding the same, I myself proactively called up thrice and informed the same on customer care number {198} stating that it has been charged without permission so I'll not pay any extra amount and launch the complaint.

After few days i start received collection calls to make the payments. I informed them that the complaint is already there on these numbers so resolve them first then I'll make the payment.

The caller informed me that complaint has been closed with the changes of bill plan back to Rs 99. However, i haven't received any call and no resolution has been shared with me but complaint has been closed.

Now my complaints are
1) How company can change the bill plan without customer notification along with authentication,

2) Delay in making the payment will lead to late fee charges also which is not the delayed bcoz of customers fault,

3) If I'll make the payment how n where it will get adjusted bcoz total amount due includes the amount charged as per Rs 149 bill plan also,

4) Isn't companies responsibility to inform the customer regarding the complaint resolution so that corrective action can be taken by customer,

5) Why company can only arrange collection calls but not the complaint resolution calls.


Moreover, my bill amount is still due and want confirmation that how n where it will get adjusted if I'll make the payment? I'm not ready to make the payment of additional amount charged without permission {late fee + amount charged during Rs 149/- plan}.

Provide your resolution so that I'll make mt a/c current and it will not effect my credit history.

Also please ask them not to make collection calls bcoz it's not possible to explain all the details again n again to every new caller.



Thanks!!!

Anupama Chandel

Hi,

Date: 4th September 2012.

I am constantly getting missed call from the number [protected]. Seems like this is a number from Pakistan and don't know why i am getting missed call like this. I don't have anyone in Pakistan and why they want to give missed call to me. Kindly look into the matter.

Thanks,
Abhimaan
Phone Number: [protected]

I have a fixed landline connection [protected].I received a bill of Rs 1122/- for billing period from 26th July 2012 to 25th August 2012.My landline was not working from 2nd August to 10th August 2012,which mean there is no outgoing or incoming call for the said period from my landline no.But surprisingly when I got the call details along with my bill I got shocked to see that there are so many calls during the period when my no. is not working.It all shows that airtel just levy the charges on average basis.It was quiet shocking to see the call details for the period when connection is not working......AIRTEL .........A BIG FRAUD COMPANY

My Reliance no: [protected]. I applied for MNP from Reliance CDMA prepaid to Airtel. I received a SMS from Airtel and from 1901 on 18th August 2012 that my application is under process. As on 4th September 2012 the number is not ported to Airtel.
I called Airtel 121 they told they dont know anything about my MNP application.

Can any one help in lodging a complaint or knowing the status of MNP??

Thanks and Regards
Kadali Prasad

Hi,

My Name is Vineeth and my Airtel no is[protected]. Mobile no is [protected].

I'm having the broadband connection almost a year. But one simple change Airtel are not able to do.

I have made a simple request to change my mail Id in their records. They also changed but I'm not receiving only the bill in that ID. Other than that I'm receiving their adv mails.

This is from last March. Still I have not received the bills.

Every month they call me for the payment and I usually make that with the late payment fee for the last 7 months.,

This time I had stopped the payment requesting the bill. That too they are unable to provide me.

From last month my connection was disconnected due to non-payment.

ALL I NEED IS THAT AIRTEL TO SEND ME THE BILLS TO [protected]@GMAIL.COM ID AND I'M NOT GOING TO PAY THE LATE FEE AND ALSO THE PAYMENT FOR WHICH I HAVEN'T USED THE BROADBAND FROM LAST MONTH AND I NEED THE CONNECTION IMMEDIATELY...


Thanks,
Vineeth Vikraman.

I downloaded a free application from nokia n8, and then unistalled it, automatically a link got open up, and my balance was deducted by 99. A Message from AT-AIRINF came "Thanks for [protected]@Rs_Game from Airtel. You have been charged Rs. 99.

I do not want this transaction to happen and want this transaction to be stopped and want my Rs. 99 back.

my sim card no. [protected] which i have been using for the past 5 years has been rejected because i didnt use it for 3 months only, now the customer care people are saying that nothing can be done , this no. has been deleted from the companies database , even they say main branch cannot solve this issue. i was out of town for 1 or 2 months for which i could not use the no. , but still no message or call from the companies side came to me to remind me of this issue , simply they rejected the simcard and it is too rude action taken by the company towards an old and loyal customer. now the problem is i'm running a buisness and many of the clients are aware of this no. only, i cant afford to loose the customers as they are exhausted trying to call me on this no. i am very much worried regarding this matter and hoping to get this matter resolved. my emailid- [protected]@gmail.com

dear authority,
I am an user of airtel prepaid no [protected]. On 2nd august,12 around 12:30-1 pm, i was doing net on my mobile(UC BROWSER). i was having a net usage of 34 MB. I was downloading a file of 21MB. after downloading 10MB, i have checked for the amount left by terminating the browser.I was left with 14MB more for usage and 11MB was left of the file download. So i set the download on. logically 3MB should left in my net account after completing the download, but to my surprise airtel has commited a mistake in that. when i see the status i found that 0.00MB left in my account, moreover Rs90 also has been deducted from my main balance account. when i called customer care 198, their information doesn't match my situation. so i have to complain. moreover i have a complain on airtel that when net usage fully completes,they should inform customer that their balance is over, they should start start deduction from main balance for browsing without knowing their customers. money means a lot to us.
I request that Rs90 should be credited to my mobile number.

sincerely
SHIBAJI BHAUMIK

Illegal installation of mobile tower in residential area:


I and few of my fellow housing owners have come across a serious problem please review to respond me at the earliest. An Airtel mobile tower is installed a Tower in front to my house. The land in which the tower is getting installed is only95 sq yd. It is also situated in narrow lane (only 14 feet).
We would like to lodge complaint on behalf of residents of Subhash Nagar Gali NO-11 (Nale ki Patri), Meerut City -250002, Uttar Pardesh, INDIA, against the installation and functioning of multiple mobile phone towers installed on the said adress and thereby putting the life of residents in vicinity in hazardous situation.
. As you know that, it is general rule that, the Mobile Tower has to be installation 50 meters away from the residential area as the radiation emanating from the said Mobile Tower causes various effects on human body and worked as slow poison upon the human body. The Airtel Mobile Company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect. The other few companies are also using this tower for mobile communication equipments also.
As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbors has objection to this installation in their areas.
We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the residential area in order to prevent further damage to the health of innocent people of the area..

Surendra Kumar Verma & Other neighbors
of Gali no-11 , Subhash Nagar, Behind N A S Inter College ,
Subhash Nagar , Meerut , Uttar Pardesh , India

I have booked a connection on 30th Aug-12 and made the payments of Rs. 2190/- for add-on HD connection (Trans No.[protected] the connection was booked by Mr. Rajan (Vertex Group Airtel Digetal Group) till today the connection is not installed and I am struggling for this. I have contacted customer care but got unsatisfactory responses and the call was disconnected. Finally I got through and speak to Mr. Inderjit Singh Yadav (Vertex Group Airtel Digital Group) as per him there is no booking was done for my connection however the amount has been deducted from my CC account. Help me if you can... The customer care executives were very rude. I am struggling to get my add-on connection please help.

I am having a postpaid connection of airtel and corporate scheme activated. now i want to give up (stop) this connection. the custmercare representatives are not giving me the exact out standing ammount. thy are only telling me the total amount without deduction of my free miniuts and they are saying that i have to pay all this amount. as i am given the 500 miniuts free so the exact bill will be definitly less. then why i have to pay more.

so please give me the exact amount regarding number ([protected]) so that i can pay it and getred of this airtel

hi,

I also got the Fradulent call from number[protected]. and he told me that i have won a lottery of rupees 25 lakhs on my airtel sim. and he also gave me another number to call and confirm my Identity. and when i said let the other person calls me than he said he won;t call you as he is the head. So, such calls should automatically be blocked by airtel.

This is regarding your bill towards my broadband connectivity.

Due to cable shortage or something from you side the BB connection was not working for 7 days, 3 days prior to New Year 2012 and after. I had many commitments and appointments because of new year day. Due to the non availability of BB connection none from your concern took immediate action which made me lot of loss from my commitment. As I am having airtel connection for the past 4 years in two landline numbers, I don’t wish to change the network and requested a small amount of Rs.275 as a waiver and paid Rs.347/- out of my bill amount Rs.622/- for the month of Jan 12. Regarding this bill pending amount I was called by your concern for more than 35 times, every time I replied them about my problem. In-between the connection was blocked from July 2012. Meantime the calls continued from your side for bills payment and at last they negotiated me with the payment, I agreed to pay Rs.200/- which was accepted by the person who called me and then within 5 mins I received a call from the same person and asked me to pay an additional amount of Rs.25/- then I thought to pay the amount and then a guy came in person to collect the amount and compelled me to pay Rs.300/- which made me irritated and told him that I was asked to pay only 225/- there after your executive left, Then I received a call from the same guy who asked me to pay 225/- and said you have to pay only Rs.300/- which shows the improper communication with the customer, I got totally upset. At last on 17th july one lady called me to continue the connectivity with a fresh account in the same LL number (which will get activated within 48 hours) believing, I accepted to continue the same. But your commitment to your customer went on vain. Unfortunately on 29th Aug I got an SMS from airtel regarding till date payment. I could not understand that how is it possible for you to charge for a non availability of the connection. Being a prompt payer of my bills till July 2012, I requested a valid waiver of Rs.275/- but every month adding late fee of Rs.75 per month for the requested amount Rs.275/- I surprised you people torture me for this small valid waiver amount , hence either provide me the fresh connectivity or will go for a good service provider.

Warm Regards,

Swami AVK
[protected]
Mobile - [protected]
E-mail - [protected]@yahoo.com

respected sir,
sir my net connection disconnected on august first week and I'm not using net then how can u generated my new bill I'm not satisfy of your service please check and please legal bill generate ,I'm not pay your 31,178,I'm pay only 22,25 rs.
kindly grant my request. [protected] this is my broadband fix line no.

Airtel seems to be running Bullock cart mode....Its 3 weeks now and the internet is not up yet....[protected]

Airtel seems to be running Bullock cart mode, so lethargic, it’s pathetic to see them slower even than BSNL

Its 3 weeks now and the internet is not up yet. Took more than 2 weeks to fix the phone.

Here are the facts :

1. I am writing to you guys for over a week. First mail to Appellate on 24th August after a call from the customer service, who have asked me to write to you.
2. You never bothered to call me even once, your excuse that you are not able to get through me is not valid as my phone was never off and you are the service provider, more than anyone else, you should be able to get through to me or try again.
3. Seems like no one bothered to really read and understand what I have written there, just made a one sided decision, very poor, incorrect and factually wrong.
4. I have a total of 3 airtel connection giving me problem currently, fact is that is driving me crazy, hence fix the issues rather than become a pain to your customers.
Raj Bhalla
[protected]

I have been a user of Airtel DTH for over two years now (customer id [protected]). Recently, I relocated within the city and raised a request with your customer care regarding reinstallation of dish and setup box at my new house.

The first request was raised on 25th August 2012, and since then there have been 4-5 new requests raised for the same issue (the latest request number being[protected], however the reinstallation hasn't happened, no engineer/technician has even visited my place.

To make the matters worse, I've myself made an effort to contact the local contact people for Airtel DTH and scheduled a visit 5 times since the first request, and none of them have been honoured. The excues range from "the address not being updated in their records" to "the vehicle of the technician broke down". I have come from work early for these appointments wasting my valuable time, and none of these times did anyone come, or even have the courtesy to inform me that they won't be coming. Your blatant disregard towards your customers is shocking, and has been an extremely frustrating experience for me.

Today, I spoke to two "higher" executives, and was promised by both of them that the issue will be resolved today at any cost, and even then no one turned up. I'm inclined to now break my dish and throw it on the road for my neighbours to see what kind of crap you're doling out. Please be informed that you, as a company, have lost all your respect or credibility, and I'll be wise to inform all my acquaintances to stay away from your utterly ridiculous company.

Seething in anger,
Mohit Verma

My Airtel landline no. is[protected]. My broadband is not working since 23rd Aug,2012.After making multiple call at airtel customer service and local vendor, no technician has come to see the problem & no solution provided to me even after assuring me to provide the same within 24 hour. Then I requested for cancellation,but even the same has been not done. I was an Airtel customer since 2009 & I was quite satisfied with the services provided by Airtel. But this time I felt a really bad service which i never expected from Airtel. The local vendor of this area(Indirapuram, Ghaziabad) is really unprofessional and careless who dont know how to talk to customer and dont bother about customer's problem.I am extremely dissatisfied with the service and now want my connection to disconnect as soon as possible.I had made atleast 40 calls but nobody listen. I have really faced lot of
frustration while dealing with airtel staff and it is pathetic to note that customer service is now least priority of airtel.