Airtel Complaints & Reviews

Dear Sir,

i have been using airtel since many years..I did not leave airtel even i was on roaming for 4 years..my complaint is that i am constantly getting calls from telemarketer of Bharti Axa life insurance company regarding life insurnace plans though my number [protected] has been registered in DND service (registration number S[protected]) since 2007. i have complaint to airtel by sending COMP sms to 1909 every time i get promotional call, but it didnot not stop..whenever i filed complaint to 1909 i get a formal automatic message without any unique complaint number..i reruested airtel to provide me the complaint number but they have not provided yet.i Even complaint to appellate officer at appellate.[protected]@in.airtel.com....many times but did not get any reply yet..the following are the details of the mails exchanged between us..Now i request you to take my complaint further and do the needful...

i shall be highly obliged or the same

regards
NEERAJ
[protected][protected][protected]
Complaint to airtel


dear lavanya.

i request you to go through my complaint again and try to understand my concern. i have filed many complaints regarding this in last one year but i am facing the same problem again and again..i have received many promotional calls in the month of September only for which i have filed the complaints giving all the required details.on top of that i have not received the UCC number...i have forwarded all the all the 4 reminders for the same complaints to the applattte authority punjab as well as trai...but to my surprise..you have replied my complaint in a very casual sense..

i request you to kindly understand my complaints properly and send me the UCC numbers for my all the complaints...and let me know the action taken against the mentioned telemarketer company mentioned in my complaints..

waiting for your reply'

regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


From: [protected]@in.airtel.com
Sent: Tue, 25 Sep 2012 12:07:35
To: [protected]@rediffmail.com
Subject: Re: FOURTH REMINDER FOR COMPLAINT FOR DND FILED ON 10/09/12 AND 17/09/12 [|BAL|Qrc225091209095811129236|]
Namaste Dr Neeraj Teneja,

You wrote in on[protected], inquiring details on status of complaint registered for your concern related to receipt of promotional communication on your airtel mobile number [protected].

We understand that the mentioned episode has greatly inconvenienced you.

* We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 3 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID / 10-digit phone number

* We would like to confirm you that we have already registered your complaint and the same has been forwarded to respective team with the Service Request number [protected]. Please be informed that our team is still working on your request. We would respond to you by[protected], 1:30 PM with an update on your complaint.

We request your kind cooperation in this regard.

Thank you so much for choosing to continue with airtel. We welcome your feedback.


Yours Sincerely,
Lavanya s
Customer Care
Bharti airtel Limited



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[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@in.airtel.com
Cc: [protected]@trai.gov.in;appellate.[protected]@in.airtel.com
Sent: 25/09/2012 09:28:46 AM
Subject: Fourth reminder for Complaint for DND filed on 10/09/12 and 17/09/12

Sir,

this is my 4th reminder for the request for unique complaint number for my DND
complaint.(from my airtel number [protected]).

Sir the first complaint was filed on 10/09/2012 and the 2nd complaint was filed
on 17/09/2012. i have not got the unique customer complaint number for any of
the complaint i filed till now..to follow it up i send the first reminder on
15/09/2012 and 2nd reminder for the same complaint on 17/09/2012..The 3rd
reminder was sent on Tue, 18 Sep '12 5:41pm i got auto reply saying that you
will revert in 24 hours which did not happened too..


I would like to inform you that my complaint has not been resolved till
now....I would like to draw your kind attention again towards my complaint..

on calling your customer care at [protected] on 18/09/2012 , i was informed that
none on my complaint have not been registered on your system

1. My complaint and request is to give me UNSOLICITED CUSTOMER COMMUNICATION
for my two complaints filed on 10/09/2012 and 17/09/2012 respectively

the details of the complaints are

- on 10/09/2012 at 3:25 pm sent from my mobile [protected] to 1909 {COMP TEL
NO [protected];10/09/12;15:00PM; Bharti Axa life Insurance regarding Insurance
plans}

- on 17/09/2012 at 2:35 pm sent from my mobile [protected] to 1909 {COMP
TEL NO [protected];17/09/10;35:00PM;; Bharti Axa life Insurance regarding
Insurance plans}


I got the message from 121 on[protected] at 3:35pm and on n17/09/2012 at
2:35PM stating that.."Your DND related SMS has been received. We will be
processing the sms within 24 hours and send you a service request number for it
accordingly" and

But unfortunately i have not received any service request number.or UCC
registration number.till now..


In the past also i had filed similar complaints
1. CDRGP [protected] - registered on 10/07/2012 ( i received the reply on my
mobile stating that a warning letter has been sent to UNREGISTERED TELEMARKETER)
2. CDRGP[protected] registered on 11/07/2012
3. CDRGP[protected] registered on 10/07/2012
4. CDRGP[protected] registered on 09/07/2012..


I humbly request you to kindly go through my complaint point wise point

i also request you to kindly send me the service request number at
the earliest along with the action taken against company, but i have already
filed more than 5 complaints again the UCC company before and every time i get
message saying that you have warned the company..

I request you to kindly send me the UCC registration number for both my
complaints and the action taken against the companies...

the copy of this mail has also been sent to TRAI



waiting for you reply
regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


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[protected][protected]

On a series of complaints, this is a notable reference number of my complaint (sent as mail sub): DATACARD PROBLEM [|BAL|Qrc118091212091411025777|]

I am from Chennai. I have been with Airtel for the last almost 10 years. In the last one year, I have faced problems in all their divisions, and now it is their DataCard Division.

Purchased two (2) Airtel Data Cards couple of months back. Nos. Numbers are [protected] (3G Connectivity for Rs. 1500 pack) and [protected] (3G Connectivity for 950 Pack) and paid Rs.1600+ for each instrument apart from the charges. I have been honouring my commitments of paying charges to them on a monthly basis and there's no default.

From the inception, the speed has been the problem and it was erratic with continuous fluctuation of drop in speed. On a second, it will work at 0.90 Mbps and in the next second it will be 0.06 Mbps. So there has been almost no connectivity most of the time. On Sept 7th, I gave a strong complaint for which an engineer was sent. He found that problem lies with the Towers of Airel and with the distance. He promised to solve this issue by having a booster within 48 hours through the back-end team. No commitments on time given on the solution until now.

I have been contacting 121, Nodal, Appellate and the salesman who sold data cards to me. Only the salesperson who sold this to me is speaking to me boldly and trying to solve the issues. However, nothing is happening so far. Sent a note to all escalation levels, nothing happened so far. Only option left is AIRTEL CHAIRMAN'S OFFICE for him to know how the services are being handled.

It is a shame on my part trusting such a big company like Airtel could not solve networking connectivity problems. I am tired of expecting the service and support people asking for help.

One last request...PLEASE HELP. I am sure that Airtel can solve this issue, but some people are not coming forward to help.

Vijayaraghavan R

I wish to share my disappointment, agony and frustration with respect to the above subject and the corresponding details in my attached mail below.

Post what I went through my harassment did not end when I received a threatening call from Advocate Meera Marwah (mobile no. [protected]) on 11th Sept 2012, forcing me to attend a court hearing towards this non payment. I was informed about 2 notices already sent to me and on my non response a compulsory physical presence in a Delhi court the next day on 12th Sept. I was offered a last chance to pay an amount of Rs 1450/- immediately or face a legal action through a civil case file against me. I was travelling to Mumbai and was attending an important conference. Being a law abiding citizen, having no time to respond to this and fearing the threat of the above mentioned advocate I made a payment of Rs 1450/- at 10:20 AM vide Airtel receipt no.[protected] dtd 12th Sept.

While I made this payment I am carrying a heavy guilt of having met this kind of treatment by Airtel while I have had several relationships with Airtel as a customer and still have few mobile connections through Airtel.

I am writing this to you with a last hope of getting your response to the whole incident.

From: Pankaj Kumar <[protected]@yahoo.co.in>
Subject: Re: Outstanding on your Landline/Broadband no : [protected] - VC
To: Collections.[protected]@in.airtel.com
Cc: a_rajesh1.[protected]@in.airtel.com
Date: Thursday, 26 April, 2012, 6:26 PM


Dear Rajesh

It is very unfortunate that you are sending a reminder mail for a payment to a customer who has always paid your bill in time without checking the reasons internally for the same.

Background :

I requested for shifting my landline connection 40923081 from the existing address at Sarjapur Road in mid Nov of 2011. Inspite of numerous follow ups Airtel Blore was unable to shift my connection to the new address at Whitefield untill January 2012 for reasons unknown to me. Having a high necessity for a phone connection I opted to go with an alternate service provider in mid of feb. This has caused me great discomfort and loss where I had to live for 3 months without a landline.

For reasons unknown to me while they could not shift the connection they kept the existing connection live which accrued the minimum bill month on month. I have received several phone call asking for the payment which is increased month on month.

Why I am not liable to pay this outsatnding amount are :

1. I have cleared my bills for usage till Nov 19
2. After Nov 19 there is no useage on this no. as I had shifted out of that address after Nov 19
3. Several email communication from your nodal officer accepting the delay for shifting this number
4. More than 10 service request holding my patience to stay with Airtel for almost 3 months

I was very serious of taking this case to consumer court for facing great inconvenience where I had to live without a phone connection for 3 months. I decided against it as I recd a new connection from a new service provider and acted purely like a non reactive Indian Customer.

According to me I must receive my security deposit refund immediately which I haven's till now.

I donot wish to receive such reminder after this mail. This can only lead to a litigation which I am extremely capable of taking up in a lawful manner.

Though I am hopeful you would understand the issue using your wisdom and close the matter.

Pankaj.

I had requested airtel to disconnect the broadband connection in may 2012 after which i got a mail saying somebody would contact me in 7 days to progress the matter further but i didnt get any call from them. so i sent another email. to which they replied saying they couldnt contact me on my mobile number. since i was out of the country i gave them my singapore number where i am staying currently but they didnt respond to that and yesterday i got a legal notice from them telling me that i had to pay them close to 6000 rs. the connections is not even working and they are charging for something that is not working and we dont even want. can i get some help on this?

I HAVE RECHARGE THROUGH SBI OXIPAY NETBANKING . I HAVE DO ON 27/09/2012 AIRTEL TOPUP RECHARE MOBILE NO.[protected] RS.234/- RECHARGE NOT SUCCESSFUL. BUT AMOUNT HAS BEEN TAKEN FROM MY A/C[protected] SBI REF.IGDO974372 SBI OXIPAY NO.[protected]. TRANSFER ID[protected] PLEASE REFUND THE AMOUNT RS.234/-MY A/C[protected].

i have received a miscall from country code +9230. I called back but the telephone operator spoke in some urdu type language. When i searched on internet i got to know that the call was from Pakistan and a lot of people are getting such calls. I am worried this is some scam against our Country and people. Urgent action needed. [protected]

I Vinay Kumar having contact no. [protected], have renewed my 2 year advanced rental postpaid connection wef 03.09.2012 after get calling from Airtel customer care. but, I get a sms on 26.09.12 that "Discount 200 minutes (Local M2M) has been stopped on your airtel mobile". Later, I told same to customer care but he was unable to reply my query and ask me that his senior will contact me within 2 hours, which is yet to contacted. Hereby, I want to clarification that why doesn’t airtel confirmed me at the renewal time that existing plan would be altered/temperd and why airtel informed me after 23days via sms only?

Inspite of my repeated written instructions to stop auto renewal of SMS Package @ Rs.32/= has been renewed in my mobile no.[protected]. Earlier also I complaint about this and the Airtel customercare or representatives are not taking any action. Please refund this amount at the earliest. Without permission Airtel is deducting such charges from my balance. Please stop such services immediately.

sir
I have made recharge of RS 250 for 1GB of 3G data on 22 sep 2012 at 12:52pm and transId [protected]. I got 1024 mb data. but when I am browsing/downloading I get only 75kbps speed. i regestered complaint through [protected] and they told me to fix the problem till 27 sep but when today I make call they said no complaint has been registered and further increase the date till 4th oct 2012.sir please help me MY airtel mobile number is [protected].

Hi all,
I am airtel user and recently i got a call from this no +4044,+4065,firstly i reject the call but he did again and then i picked up, the caller told me that i won 25 lacs prize money . to avail this money he gave me other no ([protected]) and told me to call to get prize money.
He told me first recharge your no with amount more than 250 than make a call on the above no , and listed some faclilties that your account will credited with same amount which was deducted during call .
This is a fake/hacking activity ,please do not reply such calls.

Hi,



I feel there lies a large mismatch between what Airtel promises and what it delivers, As discussed with the customer care department my Airtel DTH services validity should not have been reduced by 45 days through which I am incurring a loss of approx. Rs. 500/-. Is this the way Airtel wants to serve and retain a 4 year long customer relationship??????

If customer ‘s value of money and accurate delivery is not their motto please let me know.


Customer Id [protected]
If any query feel free to call me [protected]

Hi,

I have done a potability from Vodafone to Airtel last week. My number is [protected].

First of all, I was informed that my portability will be done on the 8th day. I was not informed by Airtel that all my balance on Vodafone will go. I have lost nearly 234 INR.

Then, they have a pathetic network in Bhandup.

I have done the portability so that I have no roaming in the state of Gujarat. I was not informed that to activate this, I will need to send out a SMS. Furthermore, they even have a pathetic network in Naranpura area in Ahmedabad (near Sanghvi High School).

You call the customer care and they keep you on waiting for long, and instead of resolving your issue / concern, they tell me that I can do another portability only after 90 days!

To other subscribers, i would only say, though Vodafone is expensive, it still provides a better service. i'm repenting from hour one, porting on airtel.

Regards,
Shashi

From
R.Sriram,Plot17,1st flr.,2ndst.,
S B Nagar,Tm Voyal,chennai-600062. ph;[protected]/[protected]
Sir,
Ref; 1)Customer ID;[protected]
2)package ;south value sports of Rs.208/PM
3) Website ; www.airtel.com/digital.
1)A/C balance;
I paid Rs.2506/-thro'internet for south value sports pakge. +45 days free on 12-07-12 towards
annual subscription.I decided to disconnect on 20-08-12 &mailed to [protected]@in.airtel.com customer care to refund the balance amount but they replied me the a/c balance is only Rs.53/ &odd but 1 year
i can see the selected pakge.This means in case of disconnection by the user in between either i 've to forego the entire amount or i should see the pakge & make use of the same which terms &conditions is neither available in the website nor in the customer relationship form.had such conditions been there in website i would n't 've opted to gofor annual subscription.This is totally unfair trade practice.The norms in this industry is to reckon based on burn-up rate otherwise called daily usage rate.The terms & conditions in the customer relation ship form also says like that.Further
the terms &conditions in the relationship form is totally in favour of the company & the company's money is taken care of but customer's money &right are ditched.
2)Arbitary change of package; In the mean time 3/4 airtel reps contacted me & i had to "repeat my tales " to each &every one. If a single person handles the issue it is easier for them & for the customer too to get the problem fixed&solved.But here it is running around the periphery but no intention to solve the problem.So i told them in case my problem is not solved i will be compelled to take the issue to the consumer court even if it takes 2/3 years to get the verdict.Then they "devised a trick"& sent a SMS to me informing the change of package (to suit their terms)as per my request which in reality i didn't ask for.I never made any request either by SMS/by mail for a change of package.The changed package is south standard which bars me from viewing all 4 English news channels Timesnow,NDTV24x7,CNN IBN,&headlines to-day.This means that i will be denied viewing these English news channels for 1 full year as i paid for annual subscription.
Hence i request this forum to take up this case with Airtel/digital TV to restore immediately to my selected south value sports plus pkge & secondly the a/c balance to be done on daily usage

sir
i want to chnage my bill plan from 249 pm to 349pm which is super saver pack can you please help me regarding this immediately as i m seeking very much problem reagarding my bill amount ...
thanking you
my airtel postpaid number is [protected]

Non installation of DTH services by Airtel even after having received the payment 52 days ago.

On advice of the customer care of Airtel, I had purchased a multi Connection of Airtel DTH services, on August 14, 2012. My consumer number is [protected]. Order No:- 2485247,Transaction description :- IPAY/ESHP/BD/17308310/MIDB[protected]_SHE.
I made an online payment of Rs 2380/ via Idbi Net banking as advised by the Airtel Customer Care executive in a mail written to me on August 13, 2012. I was told that the connection would be installed in the next 72 hours, however it is almost 2 months since the payment was made and no action at all has been initiated by Airtel. Despite regular follow ups and constant conversations with customer care executives every day no action has been taken. The attitude of the executives has been frivolous and none of the executives that I have interacted with have been able to resole the problem. I have been assured byall executives that I have spoken to Sheetal[protected],Gajendra[protected],Complaint No.23215556 that my problem would be resolved but this has not happened.

I am really ashamed to say that a company owned by the prestigious Laxmi Mittal is so unprofessional in it approach. Not only this is unprofessional behavior but also is a case of harassment of the customer and violation of customer rights. I have been cheated of my right to quality and prompt services and would like to emphasize that such ignorance by Airtel should not be tolerated and Airtel should be punished by for not delivering as against promised.

I would like to insist that Airtel be penalized for non delivery of services and a lesson needs to be taught for their serious negligence on their part.I would like the problem to be resolved at the earliest.
Applicant :- Rajesh Agarwal
Copy of E-mail I recieved as payment link:-

Dear Sir,
Thank you for showing interest in Airtel Digital TV. As discussed withBajrang please find below link from where you can make the payment.


http://web.shelltransource.com:8089/airtel/payment/index.php?bid=116789











**Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 24 to 48 Hours after making the payment.
****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel

Important Note :For instant response on installation related inquires or payment Refund pls write to Airtel.[protected]@vertexgroup.co.in for instant resolution.


Rupesh Dutta, Team Leader
Vertex Customer Solutions India Private Limited

www.vertexgroupindia.com

Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,
Navi Mumbai – 400614, India
E-mail : Rupesh.[protected]@vertexgroup.co.in

Hi,
I M Swapnil Shirish Shaha
My Mobile No is [protected] &
Second Mobile No is [protected]

I want to change my billing address. Because address mention in bill is not corret.

My Correct Address is

Mr. Swapnil Shirish Shaha
A/7, Indraprastha,
Near Telephone Exchange,
Dehuroad,Pune-412101.



Thank U

Received one sms today saying some cricket service will be renewed in 2 days and 50 rupees will be charged for that. I had never asked to activate any service. I never delete any sms from my mobile, when I search all my sms I don't have any sms saying this particular service was activated. When I am calling airtel customer care they are saying they are not even able to stop the service & forget about refunding the amount for the service which I never activated.

I m subscribing a postpaid number [protected] with airtel,from last few months i m unable to pay their bills of outstanding amout 6800/- approx.so without any intimation or call, they call my relatives & force them to pay my bill as soon as possible,using abusive language with them & giving mental harrasement to me.......my credit limit is rs.8000/-,so i cannot understand this thing if my limit is more than my usage so why airtel crew members do all this nonsense.......... after all dis i m going to pay their bill as soon as possible & make mnp of mine number.

Today morning a local executive of airtel visited me regarding urgent bill payment of my airtel modem,whose due date was on 6/09/2012....I did the payment on 07/09/2012,mode of payment was through debit card (online),on the site www.airtel.in,transaction id:324072,,,,,,my airtel account/DSL [protected]....I have the bank statement....find the attached file.....he also stated that if payment is not made till evening today,my net connection will be terminated.....If the same is disconnected...then i will be compelled to take shelter of consumer court against you...this is my third complaint regarding the same......please revert back...

Hi
I am a customer of Airtel DTH, i am totally fed up with your service, both customer care and your product .My customer id number is [protected].The problem faced me is not getting the channels.From the past few months am facing this issue but cant given the complaint due to some personal things .On Augest month i given the first complaint to customercare(12150) they given a 10 days TAT ,within that TAT i didnt get any call from your technical department .Again i call to customer care getting several wrong committments from your executives and they tried to avoid me like providing 10ays or 48 hrs TAT and some of the executives disconnected the call,without my permision they put me on hold and disconnect.I complaint those things to Teamleaders Mr.Premji and Nikhil but i didnt get any better response from their side.On the next time call to customercare for spoken to teamleaders everytime getting reply is they are in meeting.Now getting only 2 malayalam channels,loosing the channels day by day ,till this time the problem nevere solved. Your customercare executives told me that no need to call again and agian thats why they disconnect the call from their end and they got this permision from their higher level for achieving AHT and other metrix this golen words said by the senior level executive too.He says that if have any complaint against executive send a mail . i dont know to whom i given my complaint .your customer care executive suggest me that contact any local technicians for solving this issue because this callcenter is an outsourcing company they havent any direct tieup with airtel company apart from given the complaint to airtel cant do anything .Is this is the way of caring the custome?? i think they dont know the meaning of customer care .All the executives are tried to avoid the customer while telling the compliants.From where i get a solution .Connection taken the name of my father Mr.Uthaman.i havnt any hope to solve this issues just given proper training to customercare executive for how to treat a customer
Regards
Bindu