Airtel Complaints & Reviews

I am very disappointed with the service provided by Airtel Digital TV. I bought the HD connection 3 months back and from the starting the set top box was having issue of not getting proper signal even when the weather is clear.
I registered a complaint numbered 22592673, and they have sent a service man, but again the same problem is occurring and I called the contact person but getting no response from them. They are having no concern for that so I'll be happy to discontinue with their service.
My Ariel digital ID is [protected].

Saurabh Dwivedi

I got a missed call from [protected]. I called bac assuming it was my friend's no. unaware of the code. The person on the other side told me that he was an Airtel executive and wanted some "jaankari" about me. I disconnected instantly.
On searching on net I found out that it was a fake number from Pakistan and people are getting calls from the same randomly.

Kindly take the required action asap.

Shweta

Respected Sir/Madam,

We have recently taken an Airtel Broadband Connection with 2MBps speed having Wifi facility, "unlimited" internet usage and a limited download of 10GB for Rs999 plus taxes package. We paid a total amount of Rs5650 including a deposit of 3000, the modem charge and one month advance rental. Unfortunately, we have been extremely disappointed with the service offered to us.

Initially they delayed to activate our internet connection. After many calls, they came and activated it. Moreover, they had mentioned Rs 1550 for the modem and when they came they arbitrarily increased the price by Rs100 saying that the price had increased! Nevertheless, we did not mind and just paid the amount they asked for. However after 4days the speed dropped to 100kbps! And when we called the customer care, they told us that we have crossed our 10GB limit. This is impossible as we did not download any material. We were shocked when they told us that browsing is also counted as download. For your information, I have used the same internet connection in Delhi and never experienced such problem in spite of my frequent download there.The service was excellent and that is why I decided to go for the same Internet service provider in Karnaka.

Being foreign students here, internet is the main means of communication with our family; we have got no tv and thus rely on the news we watch online for keeping in touch with the world actualities. We feel that they are also cheating us thinking we are foreign students and frankly speaking, we never expected such a bad internet service in this so-called IT Hub in India. This is totally in contradiction to India's motto "Atithi devo bhava" regarding the treatment of tourists in India. We called several times to ask them to come and fix the problem, they promised to come but never turned up. We request you earnestly to take an action as soon as possible so that they stop cheating us regarding our internet usage.


We hope that our request will be given due consideration and that such annoying situation does not arise again. Furthermore we sincerely hope this problem gets resolved as soon as possible because we are not the only ones to face this problem. A large number of students are going through the same trouble in this state and if it continues like this everyone will discontinue their airtel net connection. Through this complaint, many may also get an idea about their worst service and give up any thought of taking up an Airtel Net connection. Please see to it that some action is taken and they stop cheating on people.

Thanking you in advance and hoping to hear from you in the near future,

Sincerely,

Manisha B.

Sir,

My Airtel broadband no given above not working for the last 2 months. I have been fed up with this problem because instead of my daily complaint to concerned authorities nothing has been done and to day to my great surprise a customer executive suggested why do nt get disconnect the phone?
Therefore at his instance i had to lodge request for disconnection of my broadband. This is the way of pvt. company, providing the service to customers

Sir my broadband is not working properly and get disconnected every 15 min.the last two months for this i have been lodging daily complaint to 198 customer complaint executives. Today to my great surprise on 29 august 2012 an executive advice me why do not you get disconnected your broadband and take the services of the other providers? On his insistant i have to lodge my request to disconnection the broadband.

Respected Sir,
My name is V K Tiwari and i have a mobile no (+[protected] of Airtel. I use 3G Internet services in my mobile as i always use this service after recharging with 3G pack. Last time I have recharged my mobile no with 3G Pack on- 09/08/2012 at 09:14 Hours with 251/- Rs and its validity was upto 07 th Sep. But on.29/08/12 suddenly 128/- Rupees illegally deducted by Airtel from my main account balance of Mob No ([protected]) in stead of deducting from 3G Balance. There was a lot of 3G Balance in my mobile number and its validity was also remained but they deducted money from my main account balance which is too much and i can not afford this. Several times I contacted with customer care but i am feeling so irretated and astonished due to their behavior of evasion. They are not giving any satisfactory reply and disconnect the call after listening my problem.
So i want to lodge a complaint against airtel mobile service with a humble prayer to take necessary legal action. Sir Please do the needful so that i can get my deducted balance and these type of cheating and harrasing should not be repeated.

My phone no is[protected]. this phone is not working

Airtel DTH has chosen to present its customers with this confusing bill. I am able to find any relation between the figures and seek your help in this. As per my understanding 25+200-136=89. But how come Airtel's fuzzy accountants derived an amount of 23 is a as big mystery as big bang theory. Can Airtel and its owner Mr. Sunil Bharti Mittal take the responsibility of presenting clear and concise bills to its customers, in which they are not overcharging and extorting money by such unfair and hidden means.

dir sir new registraion usear id and pswd not give plz id and pswd.my mobile num.[protected]

good evening airtel team...

this is satishkumar. hyderabad. my mobile num is : [protected]... current my mobile num activation is unbar ... day before yesterday i got ur customer executive from airtel recovery team... his mobile number is [protected] land line num is:[protected] ... executive shilpa & some other recovery officer of nagaraj or other name ... has given the information that i[censored] can pay the bill amount for 1500/- it will pay by card payment ... only we can addjust the balance rest of the amount.... 1055/- you no need to pay the payment to us.... & they said that we need the documents of id & address proff to activate the sim.... today i contact with that team they r not responding even any where....
...
ones i spoken with ur backend team mr srikanth his ref num is : [protected] ...he has saying that ... that amount will be transfered to new sim...activation....

that reccovery team how can he say that we will ajust the amount of balnace 1055...if he does not know the calarity information ... how can he provide the information to customer... he does nt having the common sence hw to says the false information...

that he has thinking that a done a job in smart way ...see but the customer has much more criminal mind's for example if i take a sim in new connection in postpaid for the amont limit of 2500/-in other address if iam nt pay the amount ... wht shalll he can do ... just think u can put in the red mark list of that address & his contact perosn

i will teach the lesson in my way ... dont worry guy's

this is the way ur maintaning the relation with ur airtel customers.....see iam also the customer to airtel for last 7 year's on this number.... kindly revreit back as early as possbile....

Dear Sir,
i have taken the prepaid plan since 6-7 yrs and timely i have recharged but 3 days back company changed the plan with out my permission/request ,my plan was 1.2paisa/second now they are charged the rupees1/call.
i am very much disappointed from this act please advise the company to revert my deducted money and change the plan as it was earlier.
Regards
Deepak Sharma

Soon after converting from prepaid to postpaid, people trying to reach me started receiving message that "phone you are trying to reach is switched off please try back after some time". After complaining to airtel, they said they will look into the matter and took some sample callers numbers who are getting that problem.
Later they called up asking if there is any improvements or still facing the same issue. Still many people were trying to reach me were getting this issue and were leaving messages with my wife or land line.
I followed up with airtel multiple times after that for almost month and they kept on defering the problem by escalating to technical department, managers. They have following fixed answers when you call up 121.
1.we are looking into your problem
2.our technical department will get back to you
3.we have escalated this issue to network team
4.it is issue with your mobile device. (btw, this same device I have been using when I was using prepaid and never had this problem)
5.perhaps your area has this issue and our network team is fixing issue
6. talk to my manager, but he is busy right now, he will call back later
7. never receive call back from anyone.

After all frustrating followups with airtel 121, my problem is still not resolved.
But airtel promptly sent full.

I'm going to fight this battle. But I want to warn everyone "Jago grahak Jago' and beware of these money suckers.

charging unnecessary to various facilities
I have been charging for jokes subscription, which I never asked, it is embarassing, I already once given complaint one year back, again they have started same thing, I am using Airtel prepaid services from last 4-5 years. This should be stopped immediately, I have been activated don't disturb facility, how the airtel commercial services messages receiving. Do the needful immediately.

Thanking you,

Yours sincerely
Jaisy Varghese

I want to complain against airtel unnecessary they r sending massage and active massage from it self and deduct money without asking customer. i all ready send massage as per air tel customer given no "DO NOT DISTURB" AND I all ready registered my mobile no still they r deduct money. from my account. Please take necessary action and I do not want to receive any messages of Airtel. My mobile No. is [protected]

I have taken a new Airtel Prepaid Connection ([protected]) on 11th August 2012 from Kolkata. Now today (28.10.2012) i woke up and found "SIM CARD REGISTRATION FAILED" on my mobile. I tried calling from another mobile it says "THIS NO DOSENT EXISTS". I called up customer care thay said " THIS NUMBER HAS NOT BEEN USED FOR LAST 6 MONTHS HENCE THIS NUMBER HAS BEEN BLOCKED, YOU WILL HAVE TO TAKE A NEW CONNECTION". I fail to understand what is my fault. I have even recharged for Rs 200 on 12th August 2012.
Pls look into the matter and resolve ASAP. It's affecting my business a lot.

hare krishna

this is ishu from delhi. i am using Airtel prepaid no in patna. yesterday message came from customer care "thanks for starting service hello tunes . you are charged 30 Rs. then i tried to call customer care for quire they further charge me 15 rs. for selecting song aye jawan. i don't know when i hv selected this song.

it is sophisticated way of cheating.

anyone can guide what to do now. How can i get my money back now and in future also.

thanks
hare krishna

Dear Airtel

I have sent several emails in the 10 days about this matter but it was not sorted out by your organization.

I have been using this number for close to 10 years and for my internet connection mostly used Rs. 98 monthly package.

I was offered to change this number from Pre-paid to Post paid end of last month. I took the offer and got most of my credit back. Though I lost on part of the internet package and Certain International calling packages I have subscribed to last month.

When this number was migrated to post paid I visited Airtel office in Noida and asked the representative there to activated 2G Rs. 99 month Internet package and was told that this service has been activated. I started using the internet on this number post paid only after this visit. Later on I came to know there’s some confusion and the same is not showing in the system. I visited the office again on August 13, 2012, the representative called Airtel and confirmed me that the service is activated on my number.

When I got the phone bill I was shocked to see close to Rs. 1000 is charged for internet for about 10 days. I want to inform you that on my part I did everything on active the Rs. 99 2G package and started using the phone after talking to your office.

You are request to fix the problem at your end ASAP and let me know the new amount to pay for pending bill.

Raj Bhalla
[protected]

[protected]...OR[protected].....Phone not working for last 2 weeks.


I applied for this new connection. The phone is not working for last 2 weeks and not action is taken at all by airtel, what is goig on here? Can someone let me know please?

Raj Bhalla
[protected]

Mera name amit he ajj se 6-7 month pahele mai upendra vishvkarma namak ladke se airtel internet conecation lagane ko kaha tha mager 3-5 din bad wo bolta he ki app ke yaha internet nahi lag payega narbada line ke karn bagsewanya me internet conecation nahi he to maine kaha ki app hamara amt. Refund ker do to wobola ki app ka cheq apke gher ayega muger cheq abhi tak nahi aya app hara amt. Return kare mera mob.no.he [protected]

Hello

On 10 Aug 2012 I have decided to to port my Airtel number([protected]) to other vendor due to Network and other issues .I sent message on 1900 and I received my Unique Porting ID (AX358768)on 10th Aug, 2012 from 1901 .It's been 18 days till now nothing has been done from Airtel apart from bombardment of calls from "Airtel Retention Department"In between my Porting ID got expired and now they generated new porting ID :- AX737876.

I haven taken this SIM 2+ years back and now Airtel is using delaying tactics by telling me that they unable to track the details of my SIM and asking me to submit the scanned copy of the bill of the SIM purchased along with the name of Airtel ReltaionSHip Centre from where I have purchased the SIM .How can Airtel harass the customer by asking these details after 2+ years ? .As per TRAI guidelines MNP porting should be done in 07 days but even after 18 days nothing has been done from Airtel ?

I have following questions from Airtel :-

Please tell me the specific date on which you PORT OUT my number ?


In between I have rasied numerous calls with Airtel Nodal Officer,Apellate Authority,Airel Presence,Airtel - 121 but nothing has been done .