Airtel Complaints & Reviews

I have been a user of Airtel DTH for over two years now (customer id [protected]). Recently, I relocated within the city and raised a request with your customer care regarding reinstallation of dish and setup box at my new house.

The first request was raised on 25th August 2012, and since then there have been 4-5 new requests raised for the same issue (the latest request number being[protected], however the reinstallation hasn't happened, no engineer/technician has even visited my place.

To make the matters worse, I've myself made an effort to contact the local contact people for Airtel DTH and scheduled a visit 5 times since the first request, and none of them have been honoured. The excues range from "the address not being updated in their records" to "the vehicle of the technician broke down". I have come from work early for these appointments wasting my valuable time, and none of these times did anyone come, or even have the courtesy to inform me that they won't be coming. Your blatant disregard towards your customers is shocking, and has been an extremely frustrating experience for me.

Today, I spoke to two "higher" executives, and was promised by both of them that the issue will be resolved today at any cost, and even then no one turned up. I'm inclined to now break my dish and throw it on the road for my neighbours to see what kind of crap you're doling out. Please be informed that you, as a company, have lost all your respect or credibility, and I'll be wise to inform all my acquaintances to stay away from your utterly ridiculous company.

Seething in anger,
Mohit Verma

My Airtel landline no. is[protected]. My broadband is not working since 23rd Aug,2012.After making multiple call at airtel customer service and local vendor, no technician has come to see the problem & no solution provided to me even after assuring me to provide the same within 24 hour. Then I requested for cancellation,but even the same has been not done. I was an Airtel customer since 2009 & I was quite satisfied with the services provided by Airtel. But this time I felt a really bad service which i never expected from Airtel. The local vendor of this area(Indirapuram, Ghaziabad) is really unprofessional and careless who dont know how to talk to customer and dont bother about customer's problem.I am extremely dissatisfied with the service and now want my connection to disconnect as soon as possible.I had made atleast 40 calls but nobody listen. I have really faced lot of
frustration while dealing with airtel staff and it is pathetic to note that customer service is now least priority of airtel.

Taking the Prepaid consumers for a ride....deducting cash from Pre paid balance for no rhyme or reason... I got a call from automated call system of Airtel, on picking found it was informing about Hello Tunes, upon disconnection got the message that Rs 2.71 deducted from my Prepaid balance....Upon calling the customer care, the guy from Call Centre was even more trained to defend the fraudulent action of Airtel... He told it was me who dialled a five digit number to avail the service... Despite my saying BIG NO, He insisted it was me who called and the money shall not get refunded... On asking to speak to somebody senior, he kept me on hold and later the call got dropped... I ended up paying another Re 1 for the call to customer care.. The amounts in few Rs do not matter.... but imagine Airtel duping millions of Pre paid customers like this to boost up its ARPU....sadly still of no help... The Bharti Airtel share touched six year low....Dear Mr Sunil Bharti Mittal...such gimmicks will not lead your company anywhere...Finally saara hissab upar toh dena hi padega.....

SANDEEP KUMAR GUPTA
[protected]

dear sir
i am rishabh garg.my airtel no [protected],mane 3 month pahle connection dissconnect ki request dali thi but mare connection disconnect nahi kar gaya balki 499 ka additional plan add kar deya.nd mujhse us plan ka confirmation bhi nahi leya gaya.1 month baad jab uska bill aaya to mujhe pata chala ki mere acc par ye plan active kar deya tha then vapis mane disconnection ki request dali nd connection disconnect nahi hu nd 2 month 1100 ka bill aaya. now ab mujhse airtel office se mujhse call aaya ki aapko 1100 payement karna he. mane unhe mana kar deya,ab vo kahte he ki hum aako 1100 waiverdete he to aap connection continue rakhenge to mane connection continue karne ka kah deya but aaj jab mane customer care par phone lagya to unhhne bataya ki mujhe only 450 ka waiver mela he nd now mare connection par 150 (only calling vala kyu paln active he )so sir plz mujhe ye waiver de kar jald se jaldi mare ye connection start karva dejeye(mujhe ye connection shift karvana he main address de chuka hu)
thamx

The DTH device is damaged by Airtel engineer and he told me that will be replaced with in one hour. but till no feedback no response from that engineer and after making many calls Airtel team asking me to pay for that device.
Why we should pay for Airtel Engineer fault.And now they are not response for our mail or call.

Hi,
I have bought Airtel DTH 3 days back but from last 2 days i am getting signal problem.The DTH works fine in some hours of day but it is giving no signal message for rest of the day and night.I have registered the complaint.But to no avail. Please help me to get the refund as I am not at all happy with the connection.The receptions is not up to the mark.Even analog cable is better at least it doesn't stop in between. I don't think technician can do anything in this as the DTH is working good for some hours confirming that there is no problem at the CPE end.The company has cheated with customer promising to give service but I don't think it has proper infra to provide it.
Thank you.
Sameer Goel
ID:[protected]
[email][protected]@gmail.com[/email]..
[protected]

On 23 August, 2012 suddenly my website not running and its free service provided with my airtel broadband services which i pays rs.1100 per month also PC Secure but i haven't used it because i use linux, i complaint to airtel website builder team and they given me [protected]@airtelwebsitebuilder.com and i have emailed every things related to my account but now they are not responding to my query/email(s) i have searched nodal and appellate officers email they assured me that with in 24 Hrs it will be resolved but now its been 2 weeks for same problem no one replying and when i call to 121 or 198 customer care they say that these query not in our hand they given me no. [protected] but no one picking that phone where do i go now and who will resolve my problem as its my business website i am loosing my business day by day and airtel not responding to any query/email(s) i am totally frustrated with that company.

And i am decided to discontinue my broadband services from airtel and not giving any single Rupee even if any outstanding bills are there as i having proofs of those emails to show them, if they claim anything to me so i will sue them to court as that "They are the worst broadband company" in the world, and i will do that because lots of people facing problems with airtel.


My website running with airtel is : http://www.vishsoft.com (which is no more alive since from 2 weeks.)
My contact No. +[protected], +91-[protected]
My email Id: [protected]@yahoo.com
Region : NCR-Delhi (Faridabad)

I was using Airtel broadband with fixed line service at Mysore, Karnataka till August 2nd week. I had raised a request to transfer my broadband and fixed line connection to New Delhi as I was shifting there permanently. The connection was activated on 14th August and was working fine till September 1st when I found out that outgoing calls from my landline were barred. On inquiring as to the reason for this, I was told by Airtel customer care that there was outstanding amount to be paid on my previous (Karnataka) number. However, when I requested for a detailed bill, I was told that they were not able to pull the information as the account was suspended. In addition, even I am not able to login to airtel.in website with the login information of my previous account either.

My question is how can I be expected to go and pay some arbitrary amount for which I have not even received a bill for? I never even received any communication stating that my landline connection would be barred for this. This amounts to denial of service, and I have to say I am extremely displeased by Airtel's pathetic service.
In addition, on inquiring as to the amount owed, they stated an extremely exorbitant bill which is much higher than what I pay for even a month's service.

Airtel sent me a reply today as below, this is factually incorrect in every way

My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

These charges are not valid, I have explained verbally and written all the facts a number of times to several people in Airtel. Please understand I am not going to pay these illegal and unreasonable charges. I guess its going to be losing battle for Airtel, they will lose 5 connections my family has on top of the damages they end up paying for these illegal charges.


Following is their reply to my "Appeal" to this lot of "inconsiderate " guys

Namaste!

AIRTEL WROTE : You wrote in on 29 August 2012 regarding the billing discrepancy of your airtel mobile number [protected].
FACT- I AM WRITING TO YOU SINCE AUGUST 15TH

AIRTEL WROTE : We tried to reach you 02 September, 2012 at 11:05 AM but we were unsuccessful in our attempts in reaching you as the number was switched off.
FACT : My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

AIRTEL WROTE : As per reference to the service request number 45456325 we wish to inform you that the charges levied towards GPRS (General Packet Radio Service) against the invoice number[protected] are correct and valid. Hence, we regret the infeasibility to provide any reversal regarding the same.

FACTS : WROTE TO YOU JERKS A NUMBER OF TIMES,TALK TO ME SO I CAN MAKE YOU UNDERSTAND

My landline phone no.[protected] is not working since 16/08/12.

sir i have post paid sim card but now i loss that i am in my native place rajasthan now tell me what i do now boz i want a new sim that same number . my address mahavir prasad karwa karwa road jaswantgarh dist nagaur rajasthan plz send me new sim card and add all charge in my bill ,i have no outstanding bill till date thx

This is one of poor service and business practices shown by Airtel. This company does not bother about the customer.

I am using Airtel DTH services from 3 years and from last 3 months we are unable to watch the channels because of their satelite migration.

We complained about 10 times from last 3 months and none of them bother to provide service. We are paying rent from last 3 months without getting any channel and further they increased monthly rent without any information.

I have complaint # 22988480 and one guy visited our place and asking for money for the cable.

During installation they installed only 5 meters cable and now they are saying move this dist to terrace. For that, they are asking for money.

Why should I pay for cable, Airtel cheated me for 3 months and provided me worst service. Engineer is asking for Rs 1200 for cable and for this money I can get new connection from Tata Sky which is far better than Airtel.

Even during Installation I asked them to install dish on terrace but to save cable you guys put only 5 meters.

I want justice and this is not way to do the business by cheating the people. Even worst is, you have waste your time by talking to customer care every time which is very slow and take 40 minutes to speak with Customer representative.

Thanks,
Sandeep Kath
[protected]

I am a subscriber of Airtel IPTV since 2010 with account no 15545723

I am facing a grave issue regarding a complain in Customer Support.

I put an complain on 27th August regarding my IPTV is not working. Till date my issue is not addressed. In the process of follow up I have called at least 30 times in customer care. But nobody is taking responsibility to solve the issue. Every time I called the customer care they change the resolution time by next 12 hours or so.

So, now I want my issue to be solved ASAP.

Kanak
+91 [protected]

Hi,

I purchase the Airtel Digital connection on 10-July-2012, but after activation I have notified the problem of difference between Sound & Picture for the specific channels.
For the same I have register the complaints 5 times in month.
yet I have not get the solution for the same.

Regards,
Rakesh Atole

I am Mr.R.K. Soni employee of State Bank Of India want to change my broadband plan from 699-549.
As we are getting excess bill amount with the inclusion of phone bill. So kindly change my broadband plan as concerned to my request.

i complaint on 30.08.2012 in morning and give me the time to attend the engineer up-to 01.09.2012 at 11 am and told me before the engineer come a call to you before 1/2 hrs but now call to me up-to 2 pm than i call customer care and phone transfer to senior she told me your time has left and your complaint has been reschedule engineer come up-to 03.09.2012.and also told me a call to me i told that on power so we are rescheduling your time while i have not received any call only i received a call for asking the problemm solved or not.
i inform to you that this problem has started than you sms due to bed weather face no signal on dated[protected] at 2.22.2.5pm.
i complaint also this your engineers has wrong reported to you while the customer bear this i bear two days no signal while i am paying for this.

Dear Sir,

Sub:My Sim number # [protected]

my complain is still unresolved since i made complain on April 25th, 2012 against disconnection of my Sim number # [protected]

kindly note recently i visited munbai for 2 days and i found my Sim number # [protected] has been aloted illegaly to some other subscriber without solving my complain.

i need your help to settle this issue as soon as possibhle.

you my contact me on my personal email id [protected]@hotmail.com


Kindly help me resolve this matter.Thanks.

Your sinceirly..
Kishore Kherajani.

Dubai, U.a.e.
Sep 1st, 2012


Post your Comment

Dear Sir,
This is regarding the complaint against Airtel, from whom I have bought a SIM in the month of July '2012. My Prepaid no is [protected] & [protected].
As per my original offer, call charges are 30p (1p/2s) for local calls & 60 p for ISD calls (1p/s). But they are charging more than what was offered to me.
When I came to know the problem, I contacted the Airtel customer care. They accepted that there is some technical fault & assured me that it will be solved by 25th of August. My complaint no was CWRCH[protected]. I didn't receive any phone from them, but I received a SMS, mentioning that my problem has been solved.
But they are still charging more than 1 rupee/min for STD (Landline/Mobile) calls & for local also they are charging more.
On 31st August night also, I called them. But it was such a long route to find the customer care representative .Also it is chargeable 50p for 3 min. I was able to contact customer care after no of tries & it took almost 20 minutes to reach there. But that guy after a sometime put me on hold & then disconnected the phone.
So much frustrating experience it is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS THE WAY, HOW AIRTEL IS SHOWING PROFITS.....BY FRAUDING & LOOTING THE CUSTOMERS......
Please help me to solve the problem & I want the full refund, which they are charging for their mistake & I need full money for customer care charges also.

Looking for your support,
Thanks & Regard's
Rajneesh Kaushik
Mob: [protected] / [protected]

Dear sir
My airtel no' is [protected] &
I have bored to airtel searvice to I have change my searvice providers I was sent msg Port [protected] to 1900 and airtel is not provide me unique porting ID , I have a call many time airtel costmor care 121 & 198 but care is disconect my call and avoid me. I have try other airtel number but no reply my qwery? Airtel not provide porting nummber pls help me..

DEAR SIR,
I JOIN AIRTEL AT JUNE 2012 I THOUGHT AIRTEL IS A BEST OPERATOR SERVICES BUT I SAID IN THREE MONTHS IHAVE MANY APPOURTUENITY WHEN COMPANY DEDUCTED MY PREPAID BALANCE ANY WITHOT CAUSE 27 AUGUST AT 8 PM I HAVE TIRTY TWO RUPEES IN MYACCOUNT THEN I HAVE SWITCH OFF MY PHONE BEACAUSE HEAVY RAIN IN MY TOWN NEXT MORNING I SAW THERE IS ONLY ONE RUPEES BALANCE AVAIL .........

SO U HELP AND MY DEDUCTED BALANCE RETURN ON MY AIRTEL NUMBER
[protected] & YOU SEE THAT IN FUTURE THIS COMPLAINT IS NOT REPEATED