Airtel Complaints & Reviews

Namaste Ms.Chaturvedi,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Airtel India — DND - Problem

I have registered my mobile no in do not disturde registery from airtel webpage four month ago & I am getting hardly call from unwanted agencies but from last 20-25 days every day I am getting daily 3-5 unwanted calls & whenever I travels out of state DND is not working.

AirTel — Airtel stop my mobile service

Respected Sir,
My self yuvraj Singh. i have a no. of Airtel company no. is [protected] but on 27/03/2012 i received a sms from company i need to deposit my proof to company but my no. is 3 or 4 years old i have already deposit my proofs to airtel relationship center 1 year ago but they stop my service after massaging me with in 6 hours. that is not fear & when i call customer care many times then they replied your no. is permanently out of service but sir how is that possible. When i tried to deposit my proofs again but they center person said they don't have any information regarding it. Its effect my all work & my no. is stop from last two days so sir plz try to something i am very disturbed because of it. I am not able to contact some one and also no one can contact me so plz do the need full asap sir i'll very thankful of yours.

With Regards,
Yuvraj singh
Amritsar, Punjab
India

Namaste Mr.Ratheesh,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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resolved

Namaste Mr.Deb,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Please solve the issue urgently. I don't want my should be misuse by others. Below details for your reference.

Airtel mobile number (used from 2007) [protected]
Sim card number[protected] 1

Namaste Mr.Gadhiya,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Namaste (atul2010),

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — Airtel DTH: Not Installed

I booked airtel DTH though their customer care using credit card. They promised that I will get connection within 48hrs, today, it is more that 5 days, nothing happended. I call customer care everyday 10 times and every time they say it will be done within 1 hour and they will call me back. This is the worst service experience I have seen. These people make false promises and wrong committenst at the time of booking the connection and afte that they forget their customers.

Can anyone help me here. These people have no ethics.

It is a common problem with airtel guys.
I had airtel broadband, dth services but when i start relocating my self (as i used to stay in rented house)
to new place which is 15min distance from old place, the problem starts.

Every day i used to call 10-12 times to customer care they will say i will send our agent with in 1 hour.
finally after 6th day one agent called me and said he is coming to my address within 15 minutes.

But that 15minutes never came in my life, i tried to reach him several time.
I got same answer, Sir will be reaching your place in 10 minutes.

Finally i had to change the service provider vendor.

Be aware of such stupid services.
Think twice before you go for airtel.

Airtel DTH — Not installed

Dear Concern,

This is regarding new connection Airtel DTH. I have paid 1590/- through my credit card.I made a payment on 15-sep-11.Connectindia.com they said with in 24 hours we will installed in your home.But till know nobody is contact to me.At the same time Vriti-Interactive also froud.The representative Mr.Nadeem Kumar said that you will get connection with in 24 hours it self.Still i waiting for the installiation. Please suggest me what should i do for further action.

I am awaiting for your response.........

Dear Rakesh Ranga,

Thanks for your information i got it airtel DTH.

Namaste Mr.Sinha,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Concerned,

This is to bring into your notice about your employees attitude towards resolving customer problems.

We have put up the first request to airtel on 8th of september Request number-(pls refer to our calls)

Engineer came up at our place and we have realised that there is main wiring missing in our apartment and we have requested engineers to go back.
Post that we have been informed by customer services people that we have to put in request again to get our set reallocated.We have taken their advice and did so.

We have put in request on 17th again Request number[protected] .Engineer by the name Aman visited our place .Post checking the requirements first he refused to install the same and given us information that airtel has given strict instructions that they will not be doing installation wherein internal wiring is there in flats in multi-story buildings. They would install the DTH dish in the balconies only.

As per the Society Rules, any flat owner can not get the DTH installed in balconies and the same can be done on the Top floor and all the necessary arrangements have been done by the society. I went to the TOP FLOOR where 20-25 dishes are already installed on the top floor of other DTH vendors.

In the meantime, Aman was in constant touch with us and despite of giving promises to visit our place he never used to visit.On 20th morning Aman has called up and confirmed airtel has given me instructions not to install but still I would visit at your place on my holiday and see what could be done. He has visited our place at 5:30 in the evening and given us budget of 800 Rs for the installation since there would be lot jointers & connecters would be needed. We called up customer service and asked for the prescribed rate list, Customer care exec. refused to share with us and claimed that customer services people do not hold actual information regarding the connectors and jointers.

Aman did half of the work till 20;00 hrs and DTH was still not in operational mode.He kept junction box and the pointers opened and went back. When we have told to rectify it properly he refused as he said he would visit again next day and do rest of the work.He asked us to pay 500 Rs immediately and rest to pay next day. We trusted on him and paid him 500 Rs.

We were surprised at that time that is why he was trying to misguide us by giving us wrong information that airtel has given them instructions not to reinstall in flats where internal main wiring is there.

At the same time, we have never put in request to close our request but without our confirmation request has been closed.We believe this all is being taken care by Aman and he is getting our complain closed by his own ways as there was not even single call which has been made from customer services pre closing our complaints.Customer services was in constant touch with us till the time Aman was not into picture.It clearly shows that employees have access to all screens and controls wherein they can manipulate and close customer complaints.

I called up again Customer Care on 21st Sept'12 and asked the reason of closing the request however nothing has been done. Explained everything to customer care executives once again. Executive promised to resolve the problem in 4 hours but nothing was done on 21st Sept. I called up again on 21st Sept evening and asked for the resolution and put me on hold and disconnected the call. Then Called up the customer service number several times but everytime the call was put on HOLD.

I again called up on 22nd September Morning, it was confirmed by the executive that the problem is not resolved from Airtel end. they would get back to us with in 4 hours. It's been 2 hours now, no call has been made as of now.

Would again like to highlight the employees attitude towards customers.

1)Engineers are more interested in making their own money despite of resolving issues.

2)Customer services people have their own access to close complaints request without checking customers.

3)Despite of complaining again and again nobody takes initiative to actually resolve issue.

4)How can Airtel give this access to employees that they can use their knowledge and cheat people for their personal benefit.

Would please insist to take strict action against Service Engineers as they are not interested in resolving issues rather more interested to make their own money.

Regards,
Sanjeev - [protected]
Customer ID - [protected]

Namaste Ajay,

We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Rakesh,

The complaint in question has not been resolved. The amount in question Rs. 450 has not been refunded to me. Today is 25 Sept 2012.
Kindly refund the amount in the next 24 hours or I will take necessary action as deemed fit by me which includes legal action and publicity. How can you just brush me off like this, ridiculous in the extreme.

Col Ajay Ukidve (retired)
Director Victory Associates,
MTech. MIE, CEng(I), MBA, pg DTHM.

Airtel — regular deduction for services i have not opted for

i have prepaid mobile service from airtel, there is a regular deduction for services i have not opted for. this deduction continues even after i have called their customer care.this is really painful and irritating, what to do?my mobile no. is [protected]

Namaste Niharika,

We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Soni,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mehrotra,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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AirTel — Service Discontinued

I have been using the number [protected] for last 4 years, a few days back they discontinued my service for 5 days after trying for 5 days they resumed my service. For last 2 days my service has been discontinued again. When I tried to reach out to customer care they replied that all my record has been deleted from their database and I'll have to purchase a new number. This would affect me both personally and professionally. Kindly help. I'm in a big project at the moment and I can't change my number nor I can do with this discontinued service.

Namaste ( shourin ),

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Landline — i need phone bills for 1 year

I needed phone bills for the last 1 year from todays date immediately please...I have not been able to save them as they come online...Have to submit them asap. My landline no is [protected].

Thank you

R Sandhu

Namaste Mr.Rathore,

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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My contact number is [protected]

Namaste Mr.Choudhary,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Well Mr Ranga how have my concern resolved??? I have not received any reverts on my mail/neither a call and you saying that my complained is resolved

Is this how your customer services works?? I want a clarification on the fact that why i was not being notified by Airtel either through email/sms for increase in the rental amount.

If you have proofs then please share the records of emails/sms sent to me.


I have written mails to airtel/ appelate ombudsman but unfortunately no revert from anyone

Can anyone revert from airtel?? Pathetic customer service..

Bharti Airtel — Mobile portability

I have a mobile no of vodafone and i would port it to airtel, i had apply for port my number on 29-May-2011, then on 02-Jun-2011 at night 10:45 my voda no is out of order and airtel number does not start. Still my airtel number does not exist. Airtel customer care also not give any response.. Please take it serious because my number is very important for me. The mobile number is [protected].

AirTel — no portability

sir,
i wanted to trnasfer my TATA Indicom CDMA netwrk to Airtel. i have collected unique porting code from tata and submited da same to aircel in da form. they told me dat it wil take 7days min. but it has been 15 days no respons from dem, again i went to chek da status dey said to talk to tata call center. airtel service providers told me dat code is expired give me another code again i gave but stiil no response, airtel is sauing to contact TATA, n TATA is saying contact to AIRTEL. please can u give me da solution for dis.
thn Q

AirTel — No portability

Dear,
I am using [protected] airtel no from last 6 year .
I have shifted to new house from May 2011 since I am facing problem of range as inside by house.
For same reason I have complain to Airtel call center for more than 6 times and one time in Airtel Gallery.
As my problem was not solved i have decided to do No Portability.
I had done all the process but I have got following MSG -
"Hello! Your porting request AZ757911 dated 26th Jul11 has been rejected by your current operator due to these are subsisting contractual obligation from the subscriber agreement. Please contact your current operator for further details".
As if I have not accepted any offer from Airtel.
I have done same process for twice and I got same MSG.
Please help me I am Mentally Harasses.
I have all SMS detail which i got from Airtel and complain no from Airtel.
Please help me and contact me.

Dear Please update me, My Complain number are as follow,
[protected]
2) CINDL[protected]
3) F[protected]
4) CINDL[protected]
5) CINDL[protected]
6) CINDL[protected]
[protected]
8) CUNRM[protected]
9) CINDL[protected]
Its urgent as when in Home i am out of touch as my no is out of range as no network.

Namaste Mr.Patel,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Sir,

We would request you to kindly contact to your respective service provider for further course of action.

Regards,
Ideacellular

I am a customer of airtel from Ahmedabad but now want to move to other service provider. For this I applied for portability on 1.10.2012 (Unique Porting ID AG945512) and I had submitted all my documents of the new service provider. And I was told that it will be ported within 7 days of time. Meanwhile I received a call from airtel company and I told them the reasons and informed them not to call me again on this matter. I waited for 10 days but no action had been taken.
I applied for portability again on 19.10.2012 (Unique Porting ID AG178896) and STILL NOT DONE.
I wonder why the hell do the customer care people call every time I apply for portability, IF THEY DON’T UNDERSTAND THE BASIC THINGS. I REQUEST THE HIGHER AUTHORITIRES OF AIRTEL TO TRAIN THEM TO LISTEN TO THE REQUIREMENT OF THE COSTOMERS AND TAKE NECESSARY ACTIONS ACCORDINGLY. This is really fooling the customer.
I APPLIED FOR PORTABILITY THE THIRD TIME ON 04.11.2011 (UNIQUE PORTING ID AG286883)
Are they testing the level of patience of the customers…….

Requesting you to look into my matter and resolve the problem at the earliest

Namaste Mr.Patel,

This is to inform you that your concern listed 13 Sep. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Too many complaints,

Hi,

I am have too many issues with Airtel.

When I contact the call centre I am getting this message - Invalid Mobile number,
This is no way to contact the contact customer care,
Disconnected but still charging the credit card,
Callers are getting a message saying mobile is switched off etc.

There is no responsible desk in the company which can sort out the problems. It is very frustrating to deal with Airtel.

I will never recommend to anyone.

Airtel — Too many messages

Hello,
I had been receiving too many messages from Airtel and most of these messages twice or thrice! Like today I received Super value minute packs from 'Airtel' 4 times and Recharge with RC 30 from 'RC 30FTT' 4 times! And the last message I received (something about love songs) was at 9:55pm from 'Airtel Special'! What should I do to stop getting any messages on my mobile? I sent 'START DND' to 1909 on 11/02/2011. But I did not receive any acknowledgement message for this. I think I have sent this message before also from my mobile but with no response!
Atleast can you reduce the number of messages you sent to my mobile (only 1 message of a kind please!) if you cannot refrain from sending messages to your customers. My mobile number is [protected].

Mobile no [protected] is disturing me daily at nights with dirty language kindly block this phone

Namaste ( pram[protected],

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr.Tahir,

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Danny_1977),

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Recharged with Airtel for Mob. [protected] for Rs 125 for 3600 3G minutes but instead, was given 275 A2A minutes which is of no use to me. On top of that, on contacting customer care, they refused to help in this case and disconnected the call twice. On contacting third time, IVR did not allow to speak with customer care. Finally made complaint at Airtel presence with complaint no. PR[protected], but so far nothing has been done.

I'm surprised that they advertise one thing and provide. And when you raise this with customer care, they simply disconnect the call and deny you further contact with them.

Appalled at the quality of service provided by them. As if they are interested only to add customers and when something goes wrong, simply bury their head under sand.

Suleman
Complaint No. in Airtel Presence: PR[protected]
Ph No. [protected]

Namaste Mr.Suleman,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Suleman,

We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi Team,

When I login to my account My airtel in the airtel 3g plans tab I see for 449/- 2.5 GB for 30 months when i recharged my number with that amount thru SMS SBI banking money got deducted but there no recharge hapen..Could you please check the issue and do needful.

TRANS ID :MB[protected]
NETWORK :AIRTEL
MOBILE ID :[protected]
DATE : 29th NOV, 2014
Regards,
Sriram

Hi Team,

When I login to my account to My airtel, in the airtel 3g plans tab I see
for 449/- 2.5 GB 3G for 30 days when i recharged my number with that
amount through SMS SBI banking money got deducted but there no recharge
happend..Could you please check the issue and do needful.

TRANS ID :MB[protected]
NETWORK :AIRTEL
MOBILE ID :[protected]
DATE : 29th NOV, 2014

Regards,
Sriram