Airtel Complaints & Reviews

Today I have got missed call in my mobile no. from [protected]. And there after I call back this number & some said that I have own 25Lakh from Airtel & after that I understand this is fake call. SO I disconnected the line. After that when I am checking my account balance, it is showing low. And for this reason I am not worried.

But one news came some times before in TOI that if anyone call that number, which begins with +92, his SIM will be cloned & all the information of subscriber mobile will be copied to that SIM, where subscriber had called. So I am very much worried about the same, because some useful personal information have in my mobile.

So if you kindly inform me that is it possible to copy & can it be harmful for me in future, I will be obliged to you.

not given the let fee

Hi,

I am using Airtel Broadband from last 2 years but from last 6 days, I am not able to use internet. I have opened 2 CSR but no one visited yet to solve the problem.
21310438 on 04 Sept, 21493834 on 07 Sept.
I am getting calls from Airtel numbers that someone will check your broadband but no one has come yet. Please help how to escalate to further levels to get this thing done.

I am using airtel 3G dongle since last 1.5 months with recharge of 255 which gives 1 GB data with 3G speed.It was working fine for the first month.
When I recharged it second time with same tariff, its not working. The net connection is established but it shows speed of 1.1 Kbps - 1.6 Kbps .Also none of the page gets opened.The number is [protected].
I have talked to customer care as well but no solution found since 2 weeks

Hi,

I had been an Airtel Bangalore broadband customer with clear payment history for a quite long time the telephone number being [protected], I had to discontinue as I was relocating and I asked them to disconnect the broadband service they agreed to disconnect and after six months they call me and tell that the broadband connection has not been disconnected and I have to pay the outstanding bill of 4872 , I did not even turn on the modem assuming it has been disconnected. When I refuse to pay they threaten me with legal action. I am not sure what kind of ethics these so called telecom giant is following. I am not sure if Airtel is finding this way of making money by harassing the customers easier. I have copied the text from the email I got from Airtel customer care when I requested them for a disconnection.

Can someone please suggest me what should I do?

Name : Khaja Agadi
Contact Number : [protected]
email Address : khwaja.[protected]@gmail.com

response from Airtel customer care*************

[protected]@airtel.in

10/12/11

to me
Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for your airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we had already registered a request with reference number 5540834. Our team is working on the same and the request will be addressed within 7 days.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Dear Sir / Madam

I have a prepaid mobile number [protected] which is getting recharged quite frequently with an amount of Rs 444 or Rs 500.

To my surprise on Monday September 3,12 after I had recharged this mobile with Rs 444,I received a notice that unless I call *567# I will get charged
Rs 98 after three days for an internet package of 1 GB. I promptly did as I have no need for this but I still got charged Rs 98. I was advised of
this internet package charge by a SMS of Sept 7. This is completely unfair and illegal.

Even though I have asked the supplier Airtel to reverse this charge of Rs 98 and advise me of the same either via a SMS or e-mails I am writing this complaint because it is charge by deception. Airtel will be required to change its procedure to charge for this packaged service. Instead of charging for this service with user unaware in case the mobile is turned off ,Airtel could send a sales pitch to activate this internet package. It will then be upto the discretion of the user if one wants the service. This is to request you to enforce this.

Thanking you
Divakar Praad
Chitralekha Prasad

Respected sir/ madam,

I am working in LIC of India in Amritsar. I have purchased a power plan CUG from airtel compan in 2010..
While selling this plan to me i was told the call rate from airtel to airtel mobile in 10 paise only.
Now the company is charging 20 paise call from me from airtel to airtel. My hundred of colleagues are
using 10 paise call facility from airtel to airtel. I have written to airtel aurthorities and they revert me
we have changed your plan and in this plan .20 paise call rate is available. Now yesterday
i have written again and they reverted the same.
Please help me out.
thanks and regards
sukhminder singh, [protected]

My name is V. das and I am using Airtel mobile since 2003. I was always having problems but some how or other I am tolerating and now it is to much. pls look into my complain. My no. [protected]. I activated Internet for the month plan on 26 August 2012, after this my balance was 558 and on 30th just after four days I found I have balance only rs 13. immediately I call to customer care and they check, hear the details and finally cut off my phone. everyday three four time I call and they just ignore me and saying that we are forwarding you to our executive head and then my phone is cutt off. On 4th September I was told that by 11 am on 6th I will get my balance back and on 7th eve I call again for five time Mr. Sanjay Mr. Ashis again hear the details of my case cheked it and finally cut off my phone saying that I forwarding ur call to executive head. And after this I call and nobody recevie my call.pls solve my problems immediately. Thanking you..

FROM:- DATED:- 03RD SEPTEMBER’2012.
DR. ANIL K. THAKUR
MBBS; MD (ANAESTHESIOLOGY); FNB (CRITICAL CARE MEDICINE I.E. ICU) .
RESIDENCE:- 112- C , DDA RED MIG FLATS, RAJOURI GARDEN, NEW DELHI.-27.
MOBILE:- [protected]. ALTERNATE AND SECONDARY NUMBER-[protected].
KINDLY CALL AFTER 4:00 PM TO 05:30 PM AS I AM DOCTOR BY PROFESSION AND WILL NOT BE RESPONSIBLE FOR ANY CALL WHICH CAN/MAY BE MISSED AS I DEAL IN HIGHEST SENSITIVE AREAS OF HOSPITAL AS ACCIDENT & EMERGENCY, OPERATION THEATRES, INTENSIVE CARE UNIT ( ICU ). THE SAME MAY NOT BE TAKEN AS EXCUSE AS I FREQUENTLY ENCOUNTER THAT WE CALLED YOU BUT THERE WAS NO RESPONSE- PLEASE DO COMPLY.
E- MAIL:- [protected]@sify.com
SUBJECT:- IT’S TIME TO RENAME AIRTEL AS ZEROTEL AS CUSTOMER SATISFACTION GROWTH HAS DECLINED TO ZERO.
TO
CUSTOMER CARE CHIEF INDIA/NEW DELHI/CEO AIRTEL
AIRTEL, BHARTI CRESENT, 1, NELSON MANDELA ROAD,,VASANT KUNJ,
NEW DELHI .-110070.
SIR/MADAM,
WITH UTMOST REGRETS, IT IS TO APPRISE ALL SENIOR, JUNIORS, CEO OF AIRTEL AS HOW YOUR OFFICIALS ARE DEALING WITH PEOPLE OF REPUBLIC OG INDIA. BEFORE I START TO TELL YOU STATUS OF YOURS, I WANT TO APPRISE THAT EARLIER ALSO IN 2011, I REGISTERED COMPLAINT TO AIRTEL INDIA AND ALSO SUBMITTED THE SAME TO MINISTRY OF TELECOMMUNICATIONS. HAVE A GLIMPSE BELOW:-
From:- Dr. Anil Thakur Dated 4th February’2011.
112-C DDA Red MIG Flats,
Rajouri Garden, New Delhi-27.
E Mial:- [protected]@sify.com
Mobile:- [protected].PLEASE CALL AFTER 4:30PM
Subject:- Customer Care of Airtel should be renamed as ZeroTel/Complaint numner 42685758
ANOTHER REFERENCE LETTER FROM MINISTRY OF TELECOMMUNICATIONS:-
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030 SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE. DETAILS OF THIS AND REST OTHERS FOUND AS ATTACHED FILE FOR DETAILS AS WHAT HAPPENED IN 2011.
NOW, EVEN AFTER THAT, AIRTEL CUSTOMER CARE OFFICIALS HAVE NOT MENDED THEIR WAYS. I RECEIVED CALL FROM VARIOUS NUMBERS AS BELOW BEFORE AND AFTER WHEN I WAS ASKED IF I WANT AIRTEL CONNECTION. AS ON FIRST HAND AS THEY HAVE TO SELL THEIR PRODUCTS THE TALK WAS NORMAL AND I CONSENTED TO PORT IN AIRTEL AND PORT OUT FROM MY EXISITING RELIANCE NUMBER [protected]. FOR WHICH I RECEIVED PORTOUT REFERENCE NUMBER FROM RM MNP SMS AS RD-419656. MR. KAMAL CAME TO MY RESIDENCE AS PER DETAILS BELOW:-
“THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
AS ONCE EACH AND EVERY DOCUMENT HAS BEEN SUBMITTED TO HIM, I CONTINUALLY AT ONE DAY OR ANOTHER AT DIFFERENT TOMES FROM DIFFERENT NUMBERS RECEIVED CALLS ASKING SAME DETAILS TIME AND AGAIN. THE NUMBERS ARE AS BELOW:-
ON 31/08/2012 FROM +[protected] AT 02:07PM.
ON 31/08/2012 FROM +[protected] AT 05:14 PM.
ON 31/08/2012 FROM +91-[protected] AT 05:21PM NAME JATIN.
ON 31/08/2012 FROM +[protected] AT 06:14PM .
ON 31/08/2012 FROM +[protected] AT 05:23 PM.
ON 01/09/2012 FROM +[protected] AT 12:46 PM.
ON 01/09/2012 FROM +91-[protected] AT 12:37 PM.
ON 01/09/2012 FROM +[protected] AT 05:26 PM.
ON 01/09/2012 FROM +[protected] AT 01:59 PM.
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 07:22 PM. REQUESTING ME TO WAIT WITHOUT TELLING NAME AND THAT HE WILL LOOK AFTER THE MATTER TOMORROW.
IMPORTANT:- I APPRISED SOME MR. JATIN WHO FIRST ASKED ME TO PORT IN AND I THINK AND SUPPOSE HE IS THE PERSON FOR CALLING FOR PORTING IN IN AIRTEL ON 01/09/2012 FROM MY MOBILE TO HIS MOBILE +91-[protected] AT 09:23PM. AND HE ASKED THAT HE WILL REVERT BACK TOMORROW.
PLEASE LOOK AT THE NUMBER OF CALLS FOR A SINGLE PORTIN. EVERY TIME I WAS DISTURBED ASKING MY DETAILS TIME AAND AGAIN AS IF I AM A CRIMINAL. THE PERSON WHO THREATENED ME HAS CALL DETAILS AS FOLLOWS:-
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .( ALSO DETAILS GIVEN ABOVE ).
THIS SHOWS THAT AIRTEL WANTS TO BECOME ZEROTEL BY EMPLOYING SUCH KIND OF PERSONS WHO CAN USE ARROGANT AND THREATENING LANGUAGE JUST TO GET ONE CUSTOMER PORTIN. AND SO MUCH CALL AS EVEN MY SELF ATTESTED DETAILS HAVE BEEN HANDED OVER TO SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
THE AMAZING FACT IS THAT THE ATTITUDE AND BEHAVIOR OF CUSTOMER CARE OFFICIALS EITHER AT OUTLETS OF AIRTEL OR TO OR FROM ABOVE SAID NUMBER STILL HAVING ARROGANT AND NEGLIGENT ATTITUDE IT SELF CLEARLY MAKES SENSE THAT AIRTEL DOES NOT WANT TO IMPROVE EVEN THE APOLOGY LETTER BY THEM THROUGH MINISTRY OF TELECOMMUNICATIONS:-
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030.
SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE.
NOW, POINT TO PONDER IS THAT WHAT REALLY AIRTEL WANTS. REAL CUSTOMERS OR INSULTING THEIR CUSTOMERS VIA THEIR CUSTOMER CARE EXECUTIVE CALLS TIME AND AGAIN AS ABOVE. THE ALL ABOVE CALLS STATED ABOVE ARE RECORDED WITH ME AND MOST OF THEM REPEATEDLY ASKING SAME QUESTIONS. WHAT DOES IT MEAN. DOES IT MEAN TO DISGRACE THEIR INCOMING CUSTOMERS WHO DESPITE HAVING WORST PAST EXPERIENCE AS NARRATED ABOVE STILL WANTS TO HAVE CONFIDENCE IN THEM , BUT AIRTEL DOES NOT WANT THE SAME AS IT HAS AGAIN SHOWN BY THEM THAT “TO HELL WITH CUSTOMERS”.
KEEPING ALL FACTS IN CONSIDERATION I REQUEST ALL CONCERNED TO IMMEDIATELY CANCEL MY PORTIN REQUEST AND SEND BACK MY DOCUMENTS HANDED OVER TO “THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
SO THAT THEY ARE NOT MISUSED BY ANYONE IMMEDIATELY BY TOMORROW BY 05:00 PM.ELSE I WILL BE FORCED TO FILE AN FIR FOR THE SAAME TO GET THEM. FURTHER FROM THE TIME I SUBMITTED DOCUMENTS FOR THE PORTIN FROM THE DAY AND TIME ANY MISUSE AFTER THEM IS SOLELY THE RESPONSIBILITY OF AIRTEL AND SAME IS BEING CONVEYED VIA FIR AT NEAREST POLICE STATION AS MY DEFENCE AS I AM AFRAID THAT THEY MIGHT BE MISUSED.
IF AIRTEL CUSTOMER CARE OFFICIALS WHETHER AT AIRTEL OUTLETS OR AT CUSTOMER CARE CALL CENTRES START BEHAVING IT IS MY MORAL DUTY TO APPRISE WHAT HAS HAPPENED TO ME BY ANY MEDIA VISUAL, PRINT , INTERNET SOCIAL FORUMS, CONSUMER FORUMS, TO CAUTION PEOPLE OF REPUBLIC OF INDIA
STILL THANKS AND REGARDS.
DR. ANIL THAKUR.

Please note that I had tried to recharge my mobile number - [protected] today (7th September 2012 - Morning ) through your website https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp.

The transaction failed but yet the amount was deducted TWICE from my SBI credit card - Total 900 INR. from my SBI credit Card.

The recharge amount for which I tried to recharge was - 3G Internet Recharge - 450 INR. But the Surprising thing is that the amount was deducted TWICE from my SBI credit card - Total 900 INR.

Your customer care asked me to contact the bank. I am totally confused.

Please do the needful to refund the amount ASAP - Kindly check the attached screenshot - of my SBI credit card transaction list for further clarification.

Regards,
Juno David
www.servermanagement24x7.com

I have a Airtel prepaid connection in the name of Kapil purohit. I am using this connection sienc 3 year & this is my no. 91-[protected].
I have recharge for sms pack of Rs.85 & than company sent me a massage for auto renewal for next month, regarding this massage i called at customer care on[protected] & ask him for terminate the auto renewal he told me that just dial *110*0# , i tried several times but nothing happen.
Than government ban this sms facility & after 5 days , when this ban is over, they renewed my sms pack without my permission or without any information, i called at customer care again & ask him for help but he transfer my call to senior person, & the senior person didn't pick up my phone & the same thing done by them with me 3 time in a day. than i just decided to PORT my no. to other company but after this massage customer care called me by this no.[protected] & told me that they will pay back my money in 48 hours but still they didn't pay me back my money & now they didn't accept my call.

Since last two months my balance is getting deducted without any consumption. My cell is Nokia C5, no is [protected], network is airtel prepaid. Want the clarification & credit the undue deduction.

Dear Mr. Bisht,

i'had already sended u the attachments i.e. the Scanned copy of the NOC's given by your Airtel employee.

which was already attached with this mail. kindly download it into ur system and please don't Ask me the same NOC's again and again.coz it shows either u r stupid or i 'am stupid to send u the same Noc's several times in one corresponding mail.(please don't...

M/S Horizon Infotech (Prashant Kattukar M-[protected]) required normal telephone for incoming call purpose in office, We provide complete document along with 250 Rupee CHQ for connection under receipt No- ( SEF No[protected] as on 31/07/2012 .At the time sales executive Mr Amit ( Mobile no [protected]) & [protected] Nitin Verma,Team Leader he is also not responding had a commitment that installation will be done within 2-3 days.Till now i am not found any connection & Mr Amit is not pick our call. i need my documents and chq return.


Thanks

Prashant Kattukar

Looks like you guys can't stop cheating your customers. I am on a 16mbps line and noticed that you have the same speed available at a lesser price. Requested your team to switch to that plan but they come back telling me that they can't switch as those plans are not available in my area??? Team Airtel, you really think your customers are fools and can't figure your cheap tactics to make money... pathetic. Stop wasting time making cute adverts and start focusing on your products and services. Shame on you folks.

PUBLIC NOTICE TO BHARTI AIRTEL

M/s Bharti Airtel

Sirs

My mobile number [protected] was charged Rs 99 this morning by at 11.19 am for supposedly subscribing to a service called MODEL VIDEO CLUB_30

Upon calling your service centre number [protected] I was informed that this charge was made by Airtel on behalf of Nazara.com

I have never visited this website nor have I authorised them to charge me for any service

The Airtel help line person who answered my call from my mobile at 11.39 am (Mr Roshan) was prompt in assuring me the charges would be reversed once he ascertained that I had not authorised this charge

What I bring to your notice is that there seems to be a systemic and large scale fraud being perpetrated by this website among others and that Airtel seems to be doing nothing to blacklist such websites.

I want you to be warned that failure to act in this regard and blacklist such websites immediately will lead to a class action suit against Airtel.

I await your immediate response confirming that this website has been blacklisted and will not be able to commit fraud on other subscribers of Airtel.

In case you fail to take action and the site continues to defraud others, it will mean that Airtel is in collusion with such websites to defraud its customers and such an act will amount to a criminal conspiracy on part of Airtel

I await your response

Sincerely

Nikhil Pandit
[protected]

References of other such similar fraudulent charges -
1 - http://www.consumercourtforum.in/f49/[protected]-airtel-nazara-scam-balance-dedu...⇄
2 - http://www.consumercomplaints.in/complaints/airtel-broadband-service-website-www...⇄
3 - http://www.grahakseva.com/complaints/43061/airtel-ad-54321-java-games-download-c...⇄
4 - http://www.consumercomplaints.in/complaints/nazaracom-coimbatore-coimbatore-tami...⇄
5 - http://www.hotcomplaints.com/complaint-wrong_deduction_from_balance_5225.html
6 - http://www.consumercomplaints.in/complaints/idea-celluar-idea-celluars-fraudulen...⇄
7 - http://www.consumercomplaints.in/complaints/airtel-fraud-by-airtel-company-c7177...⇄

My airtell number is [protected]. Without my permission, inspite of my repeated reminders Airtel is sending Celeb Gossip Services & Airtel Bolly Services etc. etc. and Airtel is deducting Charges from my account. Please STOP THIS IMMEDIATELY.

sir,
i am a airtel mobile consumer([protected]).I got a sms from a service producer on 6/09/12,that recharge Rs 50,u get 55 talktime,as i recharge 50 but i can't get the that momy tolktime,also when i am calling service producer 5 time,in every time they told me we have not now right information,your call being transfered to higher authority.but evey time they disconnect call,they weast my money as wel as my time.sir that is not bigher loss but they harass me.i am a educated person thay behave me like this,so what beheve thay show with a uneducated person!

Hi,

I activated RS 98 GPRS plan for 1 month usage of 1024MB dated at 14 July,and my bill generation date is 4th at each month(as i am using postpaid connection) for that i called to AIRTEL Customer care,At that time he didnt told anything about core database and all things so crossed extra 200mb.
and actually i got 924MB using their core DB.
For that i called more than 10 time s to airtel customer care to register my complaints,bt every time customer care executive told that your complaints got registered but actually it is not as they are trying to make me fool.
and when i got a call from airtel billing unit,he gives me information that your none of my complaints get raised,so at that time he registered it.

so i finally registered the complaints at 25 AUG 2012,but up to yet it not get solved.

so i unfortunately go for extra tax for that extra billing amount and if i am not paid that amount then my connection get disconnected.

Brief :- I want to raised complaints against airtel customer care (EXECUTIVE) for misguided / Fraud /Fool me,for not giving correct and useful information and also not give the solution up to yet as raised the compliant dated at 25 AUG.

Please Suggest me..!

Thanks
Pritam
[protected]

I am using Airtel mobile operator. My no. is +91 [protected]. I am from Rajasthan Circle. I use Rs.63 sms pack. The problem created by my operator is quite weird.

Now a days they have started auto renewal on such packs. Last month i stop this auto renewal service. but as i recharged my no. by Rs.63 they started such non sense auto renewal service. as the month ended i didnt have balance more than Rs.63 so they did not renewed the plan so i recharged my no. by Rs.63. and my sms pack activated.

But problem raised as i recharged my no. by Rs.150 they again activated a sms pack and deducted Rs. 63 from my account balance(with out any information).

I complained about the same to customer care but they did not even tried to understand the problem. I asked them to talk to their senior but they refused to do so.

after talking with 2 customer care executive, i couldn't even make a call to customer care service probably they blocked my no. After having such experience i was help less and quite disappointed. I am seeking for positive response from AIRTEL. Thanks to Consumer Court for giving me a platform in order to complain.

If i don't get proper corrective measure regarding this problem. I shall be filing complain regarding this to Consumer forum.

I am having complete record of each and every transaction and communication between myself and AIRTEL

Dated:[protected]

Thanking You

With Regards

Kunwar Imran Khan
Jaipur