Airtel Complaints & Reviews

Sir,
I am using nokia lumia 710 and i have airtel 3G plan but i don't get 3G speed in my cell.
I am complain to the customer care more than 10 times but they are not solve my problem and also cut the customer care line.
My number is [protected] using in Delhi.

please solve my problem as soon as possible.

To the concerned,
This is with regards to my number [protected] which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid.
The MNP process was completed on the 1st week of Feb 2012.
1. I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
2. On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
3. On 26th June 2012 I paid Rs 689/- to TATA DOCOMO as they claimed there is a due and hence the connection was disconnected, so once there is a no due for the number, it could be obtained from AIRTEL as it’s my parent service provider.
4. On 19th July 2012 I wrote a complaint/requisition letter to the sales officer/Manager at AIRTEL office Coimbatore, I was told that there will be a technical person who will assist me further, but there was no response, I thought there are no one to read my piece of paper.
5. On 28th August 2012 I got a sim card ‘Sim No:[protected]’ from AIRTEL and I was asked to pay Rs 638/- they said it was for process of duplicate sim card which costs Rs 350/- and outstanding fee of Rs 288/- for which I have already paid at Chennai on 14th June 2012 and I was told Rs 300/- will be refunded later to my account.
6. Now to prove that I have paid, you people missed to update, I had to raise a support mail on the same day support ticket number # 20195
7. On 9th Sept 2012 I spoke with a technical assistant at Chennai and I am told that my number is still in the port out state and there will was no information or support ticket with reference to this number raised for a comeback plan.
Please note I had been paying from April 2nd till 28th August to get my number back not knowing who my service provider is.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.

Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
It’s not enough if you have an ad to connect to friends with Rahman's tune in the background; you people got to work and try to do a service. Just collecting bills and answering the call doesn't mean service, trying to resolve a customer’s problem and that is called service and in future never put a record stating you are number one in customer service.
Since I am a frequent blogger and there is a fan following, I wouldn’t mind publishing this nasty experience of AIRTEL in my Blog, and I am sure there will be comments from many on their nasty experiences.
Kindly contact me ASAP. It would be better if a senior manager could address on this and make sure I am satisfied with the service credit he will offer.
--
Shrinath.K.T
[protected]

AM SADHNA FROM SHIVALIK NAGAR.. I HAVE CALLED 100 TIMES TO CUSTOMER CARE BUT I DID NOT RECEIVED MY INTERNET SETTING.. ITS REQUEST THAT PLS SEND ME MY INTERNET SETTING OTHERWISE I WILL DISCONNECT THIS CONNECTION.
NUMBER [protected]
PREPAID NUMBER
WANT MOBILE INTERNET SETTING

Hello Sir,

I have applied for mobile-portability of my post paid number +91 [protected] (Andhra Pradesh Airtel) , yesterday I got message on from 1901, that My service provider has rejected portability due to Legal reasons.
I've paid their last month's bill amount plus extra (Rs.500)sufficient amount for period upto portability.
Looks like; Airtel is adopting wrong practices to retain customer, They are just trying to fool around & making desparate attempts to keep customers by rejecting their requests.
I want to know where & how can I escalate this beyond loop mobile? Is there a consumer interest forum or other legal cell that TRAI has set up where I can register my complaint?


The Unique porting ID: AA239829 expiry date is 21/09/2012 ,Kindly intervene and instruct them to approve portability, Thank you!

Ashutosh
[protected]@gmail.com

I reside in Jabalpur. I have an Idea mobile no [protected]. On this mobile no. I am constantly receiving computerized mobile calls from an airtel no. [protected] and messages from IY 612345 reminding me and urging me for payment of an airtel fixed line number [protected] which belongs to some Manju Singh who stays in Gwalior. The Jabalpur and Bhopal offices of Air Tel have not taken any action despite several complaints on Phone and on the contrary suggested me to ignore these calls. This has been going on for last one year and now they are calling me many times in a single day disturbing me at all time.

in the month of July to august. we had received a large amount of bill . where as our computer is not in use so we not able t use net but the bill of net is so much please correct our bill and send us as soon as possible
thanks

I Cannot call 121 or 198 from my number, [protected]. Also, i do not get any reply from 121.
my details are
Ujjwal Seth
[protected]

sir,

i requested air tel to provide the aug call details for my prepaid nbr [protected] on 3rd sept. rcvd email fm the airtel office which only gave half info. i called them back and have written three email also but the response is lukewarm.
this info i required as my mobile was stolen and the person made calls on 20 aug which i got the info fm customer care. rs 50 was deducted fm my mobile charge and till date customer care is not providing the calls details made on 20 aug of the my mobile nbr.

kindly help and guide me .

thanks

Dear sir
We are observing many incidences of call dropping and sudden poor signals form airtel and customer care persons are not replying properly.

recently in last 1 monrth 3G service is not working on my handset Nokia 5230 even 3G is activated on it,

also i have 13.00 Rs. balance in main account, and setting is dual in the network selection.

when asked today to customer care they told me to manually select the operator selection to IDEA and then

3G will activate, but if this is the solution i would not appreciate to use the AIRTEL services in future.

My mobile number is [protected], Name - Sandeep Jadhav.

Please provide any alternate solution.

Regards,
Sandeep Jadhav

my 2 mobile number ha blocked because of no document
i am sending the documents to start the Sim
[protected],[protected]

As always this time as well unwanted charges have been incorporated to my broadband bill for the number[protected].
I tried calling customer care but didnt not get connected.
Why cant we have a bill without any disputes.
I am highly dissatisfied with airtel billing services.
They have a complaint portal but very rarely a user is able to log a complaint into it most of the time it shows and error "We are unable to process your request. Please try later. Sorry for the inconvenience."

My mobile mo is [protected]
Airtel gamesclub have been activated automatically in my number and deducted Rs.99 from my balance.
While contacting the customer care executive np proper response from them and they have terminated the call vonluntarily.
From this complaints forum we can see most complaints in this service.
By this way they are earning more money.
Rajesh.

i had purchased airtel dth with hd recorder a year back and from the 3rd month of purchase i have been having problems of the dth hanging abruptly while watching a program.i had sent the same for service to my dth dealer and he rectified the problem temporarily ( we did not know that it was temporary)- this had happened some 3 times.last week on the 4th sep this problem again happened & this time our dth dealer said he cannot fix it and sent the same to airtel service centre i guess located at chennai.
since that day we have been trying to reach the customer care ppl at airtel but every time we call they ask for the complaint all over again and say will get back to you in two hours but till this date we have neither received a call nor the STB. you know how difficult it is for ppl at home to spend a day without television ...we had been so for 6 days now.
i had paid 8100 for the STB & also recharged for rs.4900 some 10 days back ( anunual pack ).kindly advice the customer care ppl to attend to the calls of customers with sincerity . the complaint no.they have sent twice 1.23287059 & 2.23410653.
this is by far one of the worst customer service .kindly take necessary action thank u

Airtel Booster not activated,
Yesterday i recharged for message booster through online and i got successful acknowledgement however still it is not activated ,no proper response from the customer support .

There is discrepancy in my internet data usage messages and the internet data usage in the final billing.
My data card number:[protected]


On May 16th 2012 i have sent 3GUSE message to 121 to check my usage and i got
that i have used 3.75 GB as on 16th May 2012 9:16 PM.
On May 17th 2012 6:18 PM i got a message from AD-Service saying that i have
used 5.77 GB as on 16th May 2012.
Then i called the customer care and technical help desk and got confirmation saying that i have used only 4.1 GB and there is some technical issue in sending the message.
But when the billing is generated its showing my usage as 6.5 GB.
And i have sent all the messages that i got from airtel to customer care and appellate team.They cam back and saying that all the details are correct and i need to pay the amount.And they are not talking about how they have been verified

I have faced the similar problem with airtel in two consecutive months and the first issue is closed with out my notice.
I have been following up with airtel but not getting the resolution.

Dear Airtel service team,

I have lost my mobile handset last night (09.09.12) and request you to block the sim card with immediate effect vied no. [protected].

with regards,

Malabi Kanungo

Hi,

I got a call from [protected] to change my airtel no, for Pre paid to Post paid change and they said they are calling from Airtel and got all the required documents from me and gave me a new Post paid no. For one week, I didnt get any reply and next saturday(8.9.2012) morning my prepaid mobile no got disconnected. After that my new post paid no which they gave, never got activated and till monday morning 10:30 AM. I called the customer care from others mobile for more than 10 times and registered the complaint[protected] also. First they said, it will be activated on sat 4PM and sat Night 11PM and Sunday evening 4PM. I don't know, why this provider is simply cheating their customers and giving more trouble to them. Please if, anybody knows, please let me know how I can register the formal complaint against this.

my friend added me to the Airtel Friend Locator. I accepted the request without knowing the consequences... my Bad.

However, like in facebook we should have an option to get off the one's list if I dont feel like being tracked.. That option is not provided. Only my friend can take me off the list now and if he does not ,, then I have to beg and plead and have no other go.....

I think there should be a way to unlist myself from his list.. Maybe I could SMS unlocate and give my friends phone number at which time my number should be taken off his list and he can always add me again with a SMS request...

This is to being to your notice that my landline and broadbrand are not working since three days. Fixed landline no is[protected] .