Airtel Complaints & Reviews

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.


Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.

Disclaimer:
For any future interaction please feel free to speak to our call center executive on 121 for any queries and 198 for any complaint or request. You may also email us at [protected]@airtel.in

You may get in touch with the Nodal Officer with your request or complaint number already registered with call centre, if the issue is still unresolved. You may send an email at nodal.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel customer care -> any comment on this?

Date: 23.10.2011
From
Goldina Ghosh
Ph D Scholar, M.Tech (IT)
Birla Inst. Of Technology, Mesra, Ranchi.
Resi: C-604. Rail Vihar.Rajarhat. New Town. Kol-156

To
M/S Airtel: [protected]@airtel.in mailto:[protected]@airtel.in

West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.


Dear Sir,
Re: Con.ID:[protected]. Goldina Ghosh. Cell: phone[protected]

As per sms direction I recharged my airtel digital tv as below. But till now I could not see any channel and the tv shows negative balance and instruct for recharge (11-10 AM).
Would you advice!

Digital TV-airtel / New Town
Date: 08.10.11
Thank You! You have successfully recharged your account for Rs. 100.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in


Customer ID: [protected] password: bdg374

16.10.11
Thank You! You have successfully recharged your account for Rs. 250.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in
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Till date I did not get any channel to visualize. Please stop deducting money on daily rate basis till the resumption of getting channel and refund the money you have already deducted since 16.10.2011. Else I will take the matter with the consumer grievance cell of Govt. of India.

23.10.2011
12-06 night
Till this time you have not given any channel to view. While trying to contact over phone at [protected] it says the balance as 200.00. .
But the T v shows negative balance and could not access any channel.
Your opinion please.

Copy to
1) TRAI for their knowledge & N/A please
2) Consumer Grievance Cell.


Thanking you,
Yours faithfully
23.10.2011 at 19-30PM
Till now I did not get single channel to view. It now shows “Check signal cable / weak signal”
Unless you refund money till resumption of service I shall take the issue to the consumer court
Your Account details
Name: Goldina Ghosh
Address: c604rail bihar
new town rajarhath
Kolkata
WB 700156
Date of Birth: 29/09/1983
Inspite of repeated information they are reluctant to take any action

Respected sir/ madm,
I got unexpected type of message in my inbox from this numbers[protected],[protected],[protected],[protected],[protected],[protected],[...⇄ please take some action against sender's and their numbers. my number in which i got these messege is [protected].

I have had an Airtel Sim card for 2 - 3 days. The card is activated as I can dial and receive calls as well as SMSs. The thing is, lately I have been getting random calls from different numbers. I called back a few numbers amongst which one was dialed while the other said 'The number doesn't have incoming call service'. In the one I was able to dial, the person who had called me said that his cell was lost and that Airtel people gave him my number to call on. So the question is, is Airtel giving away random numbers to anyone who calls them up or what is the matter exactly? This is really irritating. Secondly, I am trying to send BIS model number to 121 to activate Blackberry Rs.399 plan, but every time I get "We cannot process your request. Please try again after 24 hrs if you are a new Prepaid Customer." and if I call up on 7070, the system says that 'This scheme is not available for this number.' Please resolve this problem soon.

Regards,
Sahil

Dear Sir
I have tried many times to register my number as a member in your mobilecampus airtelworld which is a social networking site for fun and entertainment, but all I get is the message,"SORRY YOU ARE NOT AN AIRTEL USER".

I have several Airtel sim numbers which I use but non is accepted by the registration and log-in site of mobilecampus.airtelworld.com
I am truly surprised when I get the message mentioned above. How can an airtel sim user not b an airtel user???

Kindly guide me in this connection so that I could register myself in the social networking site of Airtel mobilecampus which I truly enjoy.

With thanks and Regards
Rennie
[protected] / [protected], [protected] / [protected] and more

Sir on 23.10.2011 99rs was dwducted from my account from mobile no [protected]. When i called customer care they told me that i had activated hungama wap content which actually i havent activated on 23rd i have surf internet aferwards they transferred my call to their senior then he told me that i had activated hungama wap content by browsin Airtel Live which i havent opened and they also told me that the money will not be refunded to my account and they are forcing me to accept that i had activated the service. When i told them to deactvate the service they deactivated and after their confirmation i received a message that Thanks for using Pack Purchase subscription service from Airtel. You have been charged Rs 99. So it is my humble request you to sort out my problem. Thank You

Hi Im Karthik ([protected]),

I'm using the above AIRTEL post paid number. Recently i've received messages from AD-54321, stating that "you have been renewed for SubcriptionVideosParlou subscription service from AIRTEL. You have been charged Rs.5" on 16.10.2011 & 23.10.2011 respectively.
Kindly organise to unsubscribe it immediately.

Dear Sir,

My mobile number is [protected] I am using rechare of 34 for 500 mb regularly till 14.10.2011. On expiry of day validity I recharged Rs 34 on 15.10.2011 and I thought I woukd get 15 days validity but suddenly on 22.10.2011 when i connected internet Rs.40 has been deducted from my main balance what a cheating by airtel! Even I checked their net tariff on 22nd it says 15 with 500 mb when I recharged on 22 it gave valdty till 28 with 300 mb!

Total loss from 15 is balance 800mb as on 15, 34 recharge on 15, Rs.40 on 22nd, Rs.34 recharge on 22nd total Rs 108 plus 1800mb and validity.

Will any one do some thing or airtel services are becoming now a days worse?

PURUSHOTHAM

I recharged my Airtel 3G balance for 750 Rs. from their site. The money was deducted from my account but the recharge did not happen. When I called the customer care they denied that the transaction was done. After a few calls they even stopped answering my phone.

I have a copy of the receipt which I have attached here. Please take some action for my complaint since I have paid for the service which i did not receive. Even their customer care centre is not ready to help.

hello,
My name is Major SB Singh. on 21 Oct 2011, i contacted airtel customer care and asked for procedure to get call details of last 6 months of my mobile. As told to me, i send messages EPREBILL <MONTH> <e-mail> to 121. Rs 50/- per request was deducted from my prepaid account(total 250/- for last 5 months). i was told that i will get details on my email within 6 hrs but it has already been 48 hrs but i have not received anything. i require details on a very urgent basis. i even contacted customer care yesterday( reference number CIBIL[protected] dt 22 oct 2011). i request that details may please be forwarded to me at my e-mail. Also, the amount deducted for request is too heavy. Rs 50/- overall is enough and not per month. its just a call detail that too soft copy and not paper bill. this point may also be considered and if possible, money may be refunded back.
Thanking you,
Major S B Singh
e-mail: [protected]@gmail.com
[protected]

AIRTEL DEDUCTED RS 99 FROM MY ACCOUNT BALANCE OF MOBILE NO [protected] ON DATED 22/10/11 WITHOUT REASON. I WAS CONTACTED SEVERAL TIME WITH THERE CUSTOMER CARE BUT AT LAST I FAILED. AT EVENING THEIR CUSTOMER CARE PROFESSIONAL MR JAY KUMAR SINGH THREATENED ME THAT HE WOULD DEDUCT ALL MY BALANCE. AFTER THE CONVERSATION WITH HIM WAS OVER HE DEDUCTED RS 30 AGAIN INTENTIONALLY. PLEASE HELP ME SO THAT I CAN GET REFUND MY ALL DEDUCTED AMOUNT AT THE EARLIEST.

sir,
i am using airtel prepaid no. of airtel no. [protected]. I never registered for this service.Still Rs. 20 are being deducted for subscription of tadka live daily. I have tried unsubscribing it many times. I would like to state that i am not using it so kindly unsubscribe tadkalive from my mobile no. [protected].

thank you.

Dear sir,

I Pushya Mithra Kasireddy ,from Hyderabad, recharged my Airtel mobile ([protected])with Rs.98 using the online internet service "www.airtelworld.com/mobilerecharge", but i have not recived any recharge/confirmation mail from service provider and my account was debited same,Please do needful as soon as possible

Regards,
Pushya Mithra.K
[protected]

Hello All

I am a software engineer working for TCS and I am really dissatisfied with Airtel pre-paid connection.

I had applied for Airtel pre-paid connection at Airtel office (ITPL, Whitefield, Bengaluru) on 12th Oct and my connection got activated on 13th Oct.
Mobile No: [protected]

However on 22nd Oct suddenly my outgoing got blocked.
On calling customer care I was informed that there is a mismatch in my document. However no clear information was provided on what was mis-matched.

Please note that I had applied for pre-paid SIM at Airtel office and had submitted all required documents and only after that I got Airtel SIM.
If there really was a mismatch then why was I issued Pre-paid SIM in first place??????

This seems to be a blunder on part of Airtel staff who filled and submitted my document.
Shouldn't Airtel contact it's office staff in Whitefield office to verify who made mistake?
Why customer has to suffer in such scenario??
Why customer is not provided any clear information????

I am being asked to re-submit my documents and wait for 3 more days after document submission to get outgoing re-activated which is a crap.

I am not a fool to keep submitting my documents again and again.
Instead I will go ahead and buy SIM from some other Telecom company which is more customer friendly.

I won't recommend anyone to take Airtel pre-paid connection.

We deals in security services, we have a office in BHangel (Noida), We have deposite rs. 1000/- for a landline connection of Airtel before one week,
Executive said your connection will be come between 4 days, but after 4 days we are continuously trying to his mobile, he is not giving us responce . So we are frustrated from Airtel and their executives.
Please do the needful

Zed SS (India)
91-[protected]

I just recharged my phone ([protected]) by Rs. 110, and it has only got recharged by Rs.1.
It says that Rs. 100 is added to the "power balance". Just a month ago when I had recharged it for Rs. 110, I had got full talktime. Now just Rs. 1.
Please look into the matter, as no details of this power plan were given (and I can't even find it on the web, or anywhere). It is just come out of nowhere.

Dear Sir,

I have purchase Airtel Digital Tv. After use of 1.5 - 1.7 year, it's not functioning now.
I complained 2-3 times to the department to check and correct that, they replied that you need to pay 400 - 600 Rs and we will change that. After 1.5 years this is the natural problem.

Now, My issue here is that the industry standard for such big company like Airtel ? can't they develop the electronic gadget which work at least 3-4 years without an issue ? even they don't have time to check and their department know the issue very well that's why they instruct us to change without checking even.

This is not the issue with me only. even here my 2-3 friends with the same around 1.7 years have same issue with and same answer from company.

hello sir this is aman vyas .i have a land for tower installation n gwalior.address of land-
madhuban nagar shivpuri link load gwalior,m.p...contact no. [protected],[protected]..i[censored] are intrested then contact me..

Sir,

We are using following airtel numbers,

[protected],[protected],[protected].

We are getting unwanted messages and unwanted calls everyday and the currency is getting deducted for unsubscribed options which we have not at all requested. Several times we had made a request on 121 to discontinue our internet services but till date no action has been taken.

So please discontinue the internet services for the phone no's[protected],[protected] with immediete effect and see that we do not get unwanted and promotional sms's on daily basis for the above given cell numbers. Pls do the needful and allow us to continue with airtel.

Thanks and Regards,
Madhusudan
[protected]

My Set top Box No.[protected]. I lodged the complaint on 17/10/2011 for the problem power is not coming to set top box they told per visit Rs.100/- will be charged. On the same day the sevice engineer came & checked. He told the problem is with set top box, & it has to be replaced. He told the set top box will be replaced with some other old STB & it will be charged Rs.350/- which has only 3 months warranty. I said yes, we were waiting for the other STB. They didn't turned up till tuesday again I lodged complaint on Wednesday 19/10/2011. They told the problem will be settled on the same day but, so far nobody has turned up & the same time the recharge value in DTH is getting reduced. In the begining they are providing new set top box but later replcement with old set top box is not acceptable which is only 3 months warranty for Rs.350/-. It means every 3 months I have to pay Rs.350/- for the old set top box.