Airtel Complaints & Reviews

I live in Vijayawada, Andhra Pradesh. I subscribed to Airtel Digital TV connection on-line on 4-Oct.When I subscribe I spoke with one of the customer care person named “Mohit Tanvar”. He promised me to provide the service with in 24/48 hours but till today no response from them. On the same day my bank account was credited with Rs.2,100. On 12-Oct one of the local distributor installed Airtel dish but connection setup. When I called them they didn’t get the vocher from airtel central office and my balance is showing as Rs.0. How come it’s Rs.0. Why did they install, if my balance is 0.

I sent 50 e-mails and more than100 calls from 4-Oct to 13-Oct but nobody is responding me so far. When I called each time, new person is answering the call and listing my issues and no response from them. This is repeating the on every call like a recorded message. Every time they apologized for the incovenience, but never resolved the issue
Actually I hate Airtel because previously I am Airttel prepaid customer. Due to the poor network, I moved to idea.
Kindly note this complaint cum fraud against AIRTEL Digital TV. They are completely cheating the public without giving better service.

I Request you to unsubscribe the subscription as soon as possible and refund me with the balance deducted so far from my account. That account transaction is as follows and the AirTEL
Reference Number is 4060821.

ICICI BANK Credit Card Number : [protected] – LEELA PRASAD
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
04/10/2011 74568221277150091700054 VRITIINFOCOM-BILLDESK Rs. 2,100.00(DR)



Thank You
Leela Prasad
AirTEL Reference Number is 4060821

I have been receiving the message Ad-54321 about some subscription video parlou on my no. [protected] and at every instance I am being charged with Rs 5/-. Tried reaching customer care executives, they are not able to resolve the problem. Request you to unsubscribe the subscription as soon as possible and refund me with the balance deducted so far.

Hello Sir,

We have bought HD-DVR last week. However the recording is not working. The error it gives is, 'INVALID XTV SUBSCRIPTION'. I called the customer care 7 times. Every time they apologised for the incovenience, but never resolved the issue. On 6th time, they gave me the complaint number. However the engineer closed the complaint as 'Resoved' saying, it is a backend issue. I should call the call center.

My questions are:
1. When will we get recording activated ?
2. Whom should we call for complaining Your customer care 12150 is one hell. Should be thrown to bin.
3. Why the engineer closed the call without resolving our problem ? Is it our job to call again and again only to be ping-ponged between different departments of Airtel ?

Severly dis-satisfied customer,
Harsha

I'm an existing prepaid customer of airtel, bearing no. [protected], from past 5 years. One of the customer care persons from the Begumpet office(circle off. splendid towers, S.P. road, Begumpet road, Hyderabad) approached me and forced me to take a postpaid connection. After a long discussion, i agreed for it. He came to my office for address verification and all other requirements. He said that the verification is done and handed over me the postpaid sim. He said that once my prepaid sim gets disconnected, install the postpaid sim and it will work from then.

After my prepaid sim has got disconnected, I installed my postpaid sim; but it is not working since then. It's been one day but still the sim is not working. I'm a marketing person who relays on phone every time, and if this is the kind of service you people are providing, it's really disgusting. When i personally visited the customer care service, the response was very bad. There was no one to atleast pay attention to the complaint. Such bad is the customer care service of Airtel, which was not expected from our end. If this issue of my change in connection, cannot be solve, i want my prepaid connection atleast to be reverted as soon as possible.


Note:
I Personally visited airtel office at Begumpet near lifestyle, i had to wait for an hour and then have been asked to speak to a person by name Raju who was impatient and very irresponsible
Kindly let me know i[censored]r team atleast feels responsible for such behaviour of your employees towards your customers.
Then i visited Begumpet Main branch waited for an to park the car and then got a token which made me wait for an hour , now i had no more patience and directly called on 126 and the response was atleast better which said i would be rectified in a couple of hours and gave me your id.

Hope you understand the reason behind me writing a detailed letter, and will be impressed if you can acknowledge me the letter and the action you would take as i had to waste my whole day in just activating a sim!!!!!

Sir/Madam,
I got airtel data card from Pune,maharasthra last month and i was transferred to bangalore this month. I called customer care 198 to know about my data usage and data card plans,they simply refused to give me any information and insisted to call Maharastra customer care.they gave me a number that does not work. And what traiffs plans they show on there website and what I got from there customer executive was completely different. I feel sick of airtel.

I am pasting the details they sent me throught mail and attaching link on which they show there tariffs..

We thank you for writing to airtel and the opportunity to assist you.

We had tried contacting you by phone to explain the details. However, we were unable to touch base with you.

We would like to inform you that, below mentioned plans are only applicable for your circle not all over India.

Below mentioned are the 3G data Existing plans for your reference.

3G Data Card (7.2 mbps) price: 2100/-

Plans:

Standard Plan:

Price: Rs.101/-
Free data: 100mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.202/-
Free data: 250mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.451/-
Free data: 600mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.750/-
Free data: 2GB
Validity: 30 days
After free
data usage: 10paisa/10kb

Flexi Shield Plan:

Price: Rs.675/-
Free data: 1.25GB
Validity: 30 days


and the link of their site:http://www.airtel.in/wps/wcm/connect/Airtel3G/airtel3g/3g-services/tariffs/...⇄

I POPLIN CHANDRA DAS HAVING AIRTEL DIGITAL TV BEARING ACCONT NO.[protected] . ON DATED 11 AUG 2011 I CONTACTED TO THE CUSOMER CARE EXECUTIVE TO KNOW SOMETHING SHE WAS A LADY GAVE ME ONE NO. TO CONTACT BUT THE NO. WAS NOT EXISTED. AND ALSO SHE INCLUDED TOP UP WITHOUT MY PERMISSION. MY VALI DITY DATE WAS 13 OCTOBER 2011 . MR. JAVED TOLD ME ABOUT MY TOP UP INCLUDED WITHOUT MY CONSENT . AND PROBLEM WILL SOLVE AS SOON AS POSSIBLE. ON DATED 10 . 10.2011 I RECHARGED RS.200/ SO VALIDITY PERIOD SHOULD BE 20 NOVEMBER 2011. BUT THEY TOLD ME THAT IT IS[protected].ON DATED 12-10-11 ONE PERSON HAS CONTACTED ME VIDE MOBILE NO.[protected].HE ASO COULD NOT UNDERSTAND AND DIDNOT SOLVE MY PROBLEM.

NOW I WOULD LIKE TO LODGE A COMPLAINT AGAINST THE ABOVE MENTION CHEATER AND TAKE APPROPRIATE ACTION SO THAT THEY CAN DO NO MORE CHEATTHE CUSTOMER




POPLIN CHANDRA DAS

Hi Viewers,

I am Raja Balasubramaniam, I was worked 2 years before in M/s Bharti Airtel in Broadband Core Engg. My work place was chennai. After my move from Airtel, I have applied to drop my PF from Airtel. I am following them for long time, they not yet submitted my PF till now. For my repeated mail, them reply is like this,

Email ID : HRActiv.[protected]@in.airtel.com

Dear Sir/Madam,


Resolution to your Query:
This is with reference to your query on PF status

We would like to inform you that as per our records your forms are in ready for submission stage. The S.No of your form is 285.
As per process, you can collect your PF form from our office personally (Wednesdays/Fridays from 2pm to 6pm) from the following address and submit the same to RPFC:

PFcell, Mr. Pulin Das,
Rock Garden(Room no 370),
Bharti Airtel Ltd. Plot no 16, UG floor,
Udyog Vihar, Phase IV, Gurgaon-122015.

Otherwise, we will submit your form to RPFC as per the turn as the RPFC accepts very limited (2-3) forms in a day.
Kindly ensure to CONFIRM BEFORE YOU COME to collect your forms personally from the above mentioned address so that we can get your forms ready for hand-over.

Note : - What is that RPFC i don't know. I am living in Chennai. That also those people already known. This is what they treat their old employes.

Hello sir,
This is Y.Pravallika an airtel customer who is suffering from your services. No one gives the right information and guidance, neither the customer care nor the airtel office. I received a message for registering my number on 23rd of September, but I couldn’t submit them as I was out of station. MY SIM GOT UNREGISTERED ON 26TH SEPTEMBER AND I WAS ASKED TO SUBMIT MY DOCUMENTS AGAIN AT THE NEAREST OFFICE SO I DID SUBMIT ALL THE VALID DOCUMENTS ON 1ST OCTOBER. I WAS TOLD BY THE EXECUTIVES THAT MY SIM WILL BE ACTIVATED WITHIN 4 DAYS. I WAITED FOR 4 DAYS BUT THERE WAS NO USE.THEN I ENQUIRED ABOUT THE DELAY AND I GOT THE REPLY THAT IT WILL TAKE TWO MORE DAYS AS THE TECHNICIANS WONT WORK ON SATURDAYS! SO I WAITED TILL 6TH OCTOBER AND WENT TO OFFICE TO FIND OUT ON 7TH AS STILL MY NUMBER WAS NOT ACTIVATED. THEN THE EXECUTIVE INFORMED ME THAT THERE WAS SOME MISTAKE SO THEY LODGED A COMPLAIN AGAINST MY NUMBER AND I WILL BE GETTING BACK MY NUMBER WITHIN 24 HOURS. I BELIEVED THEM AGAIN AND WAITED FOR TWO DAYS THAT IS 8TH AND 9TH OF OCTOBER. BUT AGAIN, NO USE! EVEN TODAY THAT IS 10TH OCTOBER AGAIN I WENT TO THE AIRTEL OFFICE AND QUESTIONED ABOUT MY NUMBER, STILL THEY HAVE NO ANSWER AND STILL MY SIM IS UNREGISTERED. Even till today ie, 13th October 2011 I didn’t get back my number but completely lost it. I have no idea whats the problem, but I need my number back! I have lodges a complaint in consumer forum and this is my complaint number 326003. Sir I want you to take some serious action.
Thank you.
Your’s sincerely,
Y. PRAVALLIKA

All in the Name of God!
[Attn: Airtel]
How would you feel when the shopkeeper charges you when you make no purchase? Surely, you wouldn’t like it.
Something of that kind happened to me when Airtel landed on my mobile phone [No.[protected]] a message [on Oct 10]. It was about a certain service they had on offer. They took my subscription to the service for granted ...saying ‘thank you for subscribing’ to it. That alerted me.
‘You’ve been charged Rs.10 for 7 days..,’ the company told me. It meant that my prepaid account had already been debited. Similar debits would perhaps follow, from time to time.
I was outraged for the simple reason I had not asked for the service in the first place. To pay for something you have not bought should be clearly unacceptable to any consumer.
Quite cleverly, Airtel has left the onus on the consumer to call up 552230 if he wishes to stop the unwanted service. As I discovered, however, it was a trap. There was no STOP option on offer…so how would I stop the service? No way. I am saddled with an unwanted service.
I should think it’s an unfair business practice that doesn’t behove the country’s leading mobile service provider, to say the least.
There’s more to it all. If you ring up Airtel’s 552230, sweet voices greet you in Hindi, Punjabi, Bengali, Marathi, Tamil and an array of other Indian languages. They introduce you to a religious programme…live Aarti from Shri Tirupati Balaji and other well known shrines in the country. You can pick your choice and subscribe to bhajans, etc. All for a payment, of course.
Business in the name of God!
Failing to unsubscribe, I have taken up the problem in these columns [see 'Debit against Unasked Service']. I’ve asked Airtel to reverse the charges. My complaint hasn’t elicited a response. I’ve also sent a reply-message back to Airtel. No success, either.
What do I do?

Dharmarajan
13 Oct 2011

I've received one sms fron Airtel Service that as per TRAI, I can only send 3000 sms per bill cycle and since I've crossed this limit, i would not be allowed to send any sms further.
To my best of knowledge, the bill cycle starts on 2nd of every month. If this is so then counting of sms from 2nd to 12th Oct is wrong. I think the earlier bill cycle of month Sept has not been discontinued.
No one is there to solve or discuss this problem.

Manish Awasthy
DGM & CPRO
SEC Railway
Bilaspur (CG)
495004
Cell no[protected]

My Airtel Prepaid mobile no is [protected]. Airtel Co. has deducted unauthorised amount of Rs 106/- from my balance.from 25/09/11to 09/10/11. When I complained to superviser,customare Airtel,he said the the amount was deducted for excess data usage for internet beyond the 2GB alloted for 1 month of pack 98/-W.e.f .09/09/11 to 08/10/11.while I used only less than 1GB usage from my monthly pack.Also an another subscription service was activated without my permission & any message from my side. This is a common practice of Airtel to forcefull blame to the consumers, because it is my 3rd complain of such type.The amount Rs 106/- should be returned in my balance & hard action should be taken against the fraud Airtel co. & punished for such type o[censored]nauthorised activities.

Hi,

I bought an Airtel digital TV connection from the airtel website on 9th Oct 2011. Same day I got a call from Airtel office and they generated my customer id ([protected]) and took all the details confirming that installation will happen within 72 hours.

Since that day I have been making repeated calls to customer care and my local airtel dth office but the installation is not happening. Everyday the service person tells me that he will be coming at 4 PM but nobody comes. Since I have to be at home at the time of installation I am taking off from office to be at home at 4 PM but nobody comes.

This is ridiculous. First of all they take the money and then they make a fool o[censored]s. I would like any help to get my amount refunded as I dont want this airtel anymore.


Thanks

Rajesh Ranjan
customer id: [protected]

About 3 months back in july 2011,i bought AIRTEL'S YOUTH PACK SIM according to which i can make airtel to airtel local cals at 1p/3 sec & at night at 1p/6 sec. this plan was valid for 1 year i.e. till july2012 but all of a sudden, the company is now charging me 1.2p/sec to local airtel network.

i lodge my complaint in their customer care also but the customer care executive (MAHESH) told me that company has changed the tariff plan & refused to switch me to my original tariff plan.
i asked him how can the company change my tariff pan which was valid for an year that too without even informing me but he had no answer.

i request you to look into this matter within a day or i will lodge a complaint in the consumer court as soon as possible. i have done this before also with some other site and won the case so i request you that you should not take this complaint lightly.

my alternate no. [protected]
sunny sharma

Dear Sir/ Madam

This is with regards to the complaint below regarding the faulty wifi modem which the airtel refuses to replace even when its with the gurantee period of 1 year. Having complained several times to the airtel customer care and also complaining to the consumer forums, it surprises me that how lighting the owners of the complaint on behalf of airtel takes these issues. Airtel is a renouned company with a certain image in consumers mind, it amazes me how that image is getting washed off due to some unprofessional employees of airtel. Complete refusal to address the complaint, acknowledge the facts and make corrective actions.
My wifi modem has not been working for more than 10 days now and no one seems to be addressing the issue. If this is the service level that airtel has to offer its customers than i am sorry the company doesnt deserve to be there. Its a service based industry and i have been a loyal airtel customer since its inception, i am sorry to say recent events pushes me to move on.

i have the reciept and the relevant documents which proves that i am being cheated by airtel in refusal to provide the services promised and i shall definately raise it with the higher consumer forums.


On Thu, Oct 6, 2011 at 7:41 PM, Ashish Kapoor <[protected]@gmail.com> wrote:


Dear Sir/ Madam,

I am extremely saddened to write this mail and bring to your notice that Airtel's service has fallen far short of my expectations.

I had purchased a Beetel Wifi 450 TC 1 brand new modem on 25th December 2010 and the product turned out to be faulty. I had faced a similar problem earlier and an airtel executive had replaced the modem. However, this modem has also ended up giving me the same trouble.As a result, I requested the your airtel customer executives to rectify the modem or replce it. However, I was shocked when I found out that without brining it to my knowledge they had closed the complaint without resolving it.
Ever since, I have been trying to place requests at both AIRTEL and BEETEL customer service centers but my complaints have fallen on deaf ears.I had also raised a complaint to HI TECH COMMUNICATIONS from where Airtel had purchased and installed the modem and gave me the bill for the same. I was clearly told that the product is under guarantee for 1 year but the service center executive bluntly refuse to acknowledge this.

I was once again taken aback by the misbehavior of your Team Leader North Zone,Mr. Kuldeep whom I explained the whole issue but got no resolution and in turn was asked to go to any high authorities if I may feel so! Being an airtel customer , I feel betrayed and hurt by your misbehaviour and unprofessionalism. Even when my product is in warranty why am I being refused service? This is absolutely uncalled for.

It is extremely unfortunate that a company like Airtel which was once known for its service excellence is now harassing its customers. I am appalled at the misbehavior from airtel executives who have now resorted to misbehaviour with their customers.

I hope that I will not be forced to report this incident to the state and federal consumer forums, as well as popular consumer advocacy blogs.
Please find below the complaint no. dated 5th October, 2011:
5171776.

Dr Ashish Kapoor
M [protected]

Hi I am using airtle number [protected],form last 9 months or so...many a time my balance
got deducted for sum value added services which i never activated on my number [protected].
.For that i camplained before,those issue were resolved,thanks for that.
But yet again from last few weeks my balance got deducted for sum downloads which I never did.O
n 12/10/2011 ,i got a message from some were saying that-"Thanks for downloading hungama content
game from airtel.you have been charged rs 10",then rs 10 was deducted same thing happening with me
from last few weeks.So please look into this matter and resolved this as I dont want to activate
any VAS in my cell neither i do any kind of downloads.Try refunding my charged amount as soon as possible.
As airtel had helped me in these type of matter befor also,so i expect the same again .And try sumthing
so that i wont face such issue in future.
My number Airtel number on which i am facing prob is [protected]
Thanking you.

Hello Sir,

For the past 1 month my broadband is not working, but they have sent me bill.Broadband router is not working, it has problem. From airtel they have informed that it is not possible since warrenty is expired for betel router and it has to be taken to service center. I called the betel services center. They said that it will take 1 month to service the router,since i don't required that as i have tata photon usb broadband which i got from office.
So i have raised a ticket for my cancellation 4612486. Customer care had informed that they will give me call. But i am calling customer care every 2
days but no response.

Monday 10/10/2011 i called airtel customer care they said that on 11th they will disconnect the connection. And from Cancellation department they said that,it has been cancelled. Today 12/10/2011 i made a call to airtel customer care and they said again that the line is showing connected.

Please help me in taking action for cancelling my connection.

Request No : 4612486
Landline number : [protected]

Thanks,
Syed
[protected]

I requested to change my connection to new place. Last one month they are not changing even they are not informing whether they can change or not.
In bangalore hsr layout, agara one local private company is giving internet service. Local airtel engineers and those local internet service provider having tie-up. If we give any request for new connection they will tell some reason to we don't get connection. After that the local internet service provider will call us for internet. Now its happening for me. I am shifted to new place that is near to local internet service provider area. So the local engineers not responding.

I don't know. what airtel management is doing. Check your list of connections in HSR Layout, agara. Who are dominating and check with your local engineers.

dear sir mera naam gopal hai aur mera mobile no.[protected] hai.Date 7/10/2011 Time 11:45 ko mere acount balence se 65 Rs Kat Liye Gaye. Jab Maine Is Samband Me 198 Costomer Care Ko Call Kiya To wo kuchh bhi batane aur karne ko mana kar rahe hain.aur uske baad se mere mobile se 5 Rs daliy kate ja rahe hain.maine 7-10-11 ko bhi complant ki thi.but ab tak koi responce nahin mila.so plz sir,halp me.


gopal auraiya
[protected]

sir why the airtel people act so rudly i hav been calling them at [protected] mr vinod appellate authority who told tat the backend port to be replaced still its not done tel no [protected] why they are doing repeatedly. If the payment is not done by due date they charge extra amount as late payment why not they keepthe promise if not they charge less fpr what they are delaying why TRAI doesnt look into the matter immediatly are they also involvedinthis i dought?

DEAR SIR/MAM,
WRITING IN HINDI LANGUAGE.
Hume airtel use karte hue kai saal ho gaye per kabhi koi pareshani nahi hui perantu jab se AIRTEL DTH seva ka connection liya hai jara si bhi koi Pareshani/Dikkat aati hai tau complain karne per 1 happy code diya jata hai aur hamare parivaar ko UNHAPPY kar diya jata hai.......EESA KYON ..?
HUMNE DATE 6/10/2011 KO 1 COMPLAIN KI JISKA CODE MERE PASS MOBILE MAI HAI AUR USKA COMPLAINED NO[protected] HAI, KAI BAAR BAAT KARNE PER KOI DEKHNE BHI NAHI AAYA AANE K PEHLE, AANE KA CONVANCE(PAYMENT) MANGA JATA HAI,JABKI MERA PURA 1 SAAL KA PAYMENT PEHLE SE JAMA HAI .COMPLAINED KARNE K 2 nd YA 3 rd DIN mobile per msg. aata hai "VIDEO PROBLEM HAS BEEN RESOLVED"
tau hume ab kya karna chaiye ?
Hamesha ruppes dekar apni samasya solve karvana chaiye ?
ya sabse aachha ki airtel se mukti lelena chaiye ?
KRIPYA KAR airtel DTH tv ko jaldi sudharvane ka kasht karen aur HUMEN jo pareshani hui hai UUSKA HARJANA DILAYA JAYE